Troubleshooting
If you are having a problem while watching the TV, press and hold the power button for 3 seconds. The TV will
turn off and on automatically. Then check the same problem persists. If the problem persists, check out the
troubleshooting section for a possible solution. The troubleshooting section offers of a comprehensive range of
solutions for most of the common problems. If the problem you are having isn't addressed, however, you can view
“Frequently Asked Question” section or contact Samsung Service Center for assistance.
Screen
Try the following solutions if you are having issues with the TV's screen.
Testing the Picture Quality
Settings Support Device Care Self Diagnosis Picture Test
Try Now
Displays high-resolution images on the screen to test for defects and issues with the screen itself. If the test does
not identify any issue with the screen, the problem you are having may be related to an external device or the
strength of the broadcast signal.
If the TV fails to display the test images or the images appear broken or distorted, there may be a problem with the TV.
Contact Samsung Service Center for assistance.
If the test images are displayed correctly, there may be a problem with an external device. Check all external-device
connections. If the problem persists, check the strength of the incoming broadcast signal and check the external devices'
user manuals.
There is something wrong
with the TV
Try this!
The screen is flashing or
has become dark.
If your TV is flickering or dimming sporadically, you may need to disable some of the energy
efficiency features.
Disable
Ambient Light Detection
or
Power Saving Mode
,
Motion Lighting
, and
Contrast
Enhancer
and check again.
•
Settings
General
Eco Solution
Ambient Light Detection
•
Settings
General
Eco Solution
Power Saving Mode
•
Settings
General
Eco Solution
Motion Lighting
•
Settings
Picture
Expert Settings
Contrast Enhancer
Launch
Picture Test
. If Picture Test did not identify any issue, check the connected device for
signal issues.
•
Settings
Support
Device Care
Self Diagnosis
Picture Test
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