Multi-Language Support
The multi-language capability of the SVM includes both Caller Language and Subscriber Language.
Caller Language Selection
Callers may select a language option when the SVM 400 answers their call. The
prompts played to the caller will continue in the selected language until the SVM 400 releases the call.
Programming changes to this feature are made in System Wide Parameters, page 3/3.
The Multilingual Voice Prompt Support page shows a list of all installed languages. Languages are defined by
Language and Locale (or dialect). You may enter a ‘Key Code’ for each language. The key code is the digit
entered by the caller and used by the SVM 400 to identify a language selection. Additionally, you may select a
default language for the system.
Subscriber Language Selection
Mailboxes may be associated with a specific language so that after a sub-
scriber accesses their mailbox, prompts will play in the language assigned to the mailbox. The call session will
continue in this language even if the caller leaver their mailbox.
Programming changes to this feature are made in the first page of the mailbox and extension block in the field
called ‘Language’.
Example - Caller Language Selection
1.
Keep the main automated attendant prompt short (for example: announce the company name but do not
provide other options).
2.
Check the languages installed on your system as well as the actual numbers used to select them. They can
be found in page 3 of ‘System Wide Parameters’. Make any necessary changes to the assigned digit for
each language and the default system language.
3.
Add a new prompt (any prompt number higher than 1004) to the end of the main menu with an option to
select a language, for example “...for English press 1, for French press 2”.
4.
In the main menu for each mode “Menu Input Processor” (page 2), scroll to a new line and press Enter.
5.
Add a new entry that has one question mark and press return. This will match any single digit dialed by the
caller (i.e. 1 or 2 for language selection).
6.
Select ‘Goto’ and press return.
7.
Now we must pick a target to go to if anyone dials a single digit (more correctly, we must pick a target if
anyone dials a single digit not specifically listed in the menu input processor). For this application we will
select ‘menu’.
8.
The list of menu blocks displayed is limited and does not fit our requirement so we must create a new one.
Select New and give it a name. We will call this “Language”.
9.
It is not necessary for this block to play any prompts in this menu block, so no changes need to be made
to the caller entry options.
10. We want to use this menu block only to tell the software what language to use for the rest of this call. To do
this we must assign the single digit entered by the caller in the previous menu to a language register that is
used by the system to process a call. Fortunately this is easier than it sounds!
11. First we must tell the menu to use the data entered on the previous block. On page 1 of the newly created
“Language” menu block, put the cursor on the field called ‘take input from’ and press return. From the
available list pick ‘Key’ and press enter. The key value means the value passed from the previous block.
12. Next we must tell the system to use the key value to select a language. Move the cursor to the field called
‘store input in’ and press enter. Select Language. Your system is now using select a language based on the
digit entered by the caller in the previous menu.
13. You have successfully implemented language selection, but we must now decide what happens to the call
now. Press ‘Ctrl + D’ to go to the next page of the ‘Language menu block’.
SVM 400 Technical Manual Page 52
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