DIRECTORY BLOCK
Description
A Directory Block defines necessary information about how the system Dial-by-Name Directory
will function. Note that in order for the directory feature to work the included subscribers must have recorded
their name and entered the DTMF values for them.
This information includes the maximum number of digits the caller may enter to search for an individual's name,
the maximum number of names matching the caller's entry, and also, whether or not to speak the extension
number of the matching name to the called party. The directory will search on extensions first, if no match is
found then it will search mailboxes.
Program Fields
Maximum Entry Digits
The maximum number of digits the caller may enter to search for the target the caller
is trying to locate. This is usually set to three because most people's names do not have the same first three
letters. This number can be between 1 and 10.
Wait For First Digit
This is the amount of time, in seconds, the system waits for the caller to enter the first
digit.
Wait For Subsequent Digits
The amount of time, in seconds, the system waits for the caller to enter the digits
following his first entry digit.
Repeat Prompts If No Entry
The number of times the system repeats prompts if the caller does not enter any
digits.
Retries If No Match
This is the maximum number of names a caller may enter if no match is found on the
digits the caller entered. If this occurs, it is considered an INVALID entry.
Maximum Number Of Matches
The number of names played to the caller if more than one name matches
the entry. The number can be between 1 and 8.
Search on First Name
When an extension is set up, generally people are listed by last name, comma, and
first name. This parameter determines which part of the name (label) that will be searched for a match.
Example: Name is entered in the subscriber list as Smith, John. If this value is set to N (no) the directory will
search on Smith, if this value is set to Y (yes) the directory will search on John.
Include Unnamed Objects
If this parameter is set to YES, search targets with no recorded name will be
included in the directory listing played to the caller. In this case, the SVM 400 speaks the number of the search
target. This could, for example, be an extension or mailbox number.
SVM 400 Technical Manual Page 36
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