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Section 3: My Account
Before using your device, you must activate your
service with payLo by Virgin Mobile. You will
need your phone’s serial number, printed on a
sticker inside the battery compartment.
Create your Account and Pick
Your Plan
1.
From your computer web browser,
navigate to
www.virginmobileusa.com
and
click on
Activate
.
2.
When prompted, enter the
serial number
(MEID)
printed on a sticker inside the
battery compartment.
3.
Follow the on-screen instructions to
choose your plan and select a payment
method.
4.
You must follow the
Activating Your Device
instructions (below) after creating your
plan in order to start using your phone.
Activating Your Device
1.
From the Main screen, press the
MENU/OK Key
➔
Tools+Settings
➔
Settings
➔
Phone Information
➔
Activation
.
2.
Press
YES
to activate the device. Follow the
prompts to complete activation.
When you finish the process, make a phone call
to confirm your activation. If the phone is still not
activated or you do not have access to the
Internet, contact payLo by Virgin Mobile
Customer Service at
1-888-322-1122
for
assistance.
Additional Information
For more information about your payLo by
Virgin Mobile account, as well as other payLo
by Virgin Mobile services, visit us at:
www.virginmobileusa.com
.
Or, call payLo by Virgin Mobile Customer Service:
1-888-322-1122
.