Samsung SM-W620 User Manual Download Page 1

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www.samsung.com

User Manual

English (CA). 04/2017. Rev.1.0

SM-W620

Summary of Contents for SM-W620

Page 1: ...www samsung com User Manual English CA 04 2017 Rev 1 0 SM W620 ...

Page 2: ...creen 29 Windows 37 Entering text 39 Screen capture 40 Device and data management 40 InstantGo Modern standby 41 Connecting to an external display Applications 42 Installing or uninstalling apps 43 Air Command 46 Samsung Notes 50 Samsung Flow 52 ShowWindow 53 Camera 54 Book Settings Settings 55 Windows Settings 57 BIOS Setup utility Appendix 60 Troubleshooting 65 Windows recovery function 65 Remov...

Page 3: ... device or apps to work improperly Software sound sources wallpapers images and other media provided with this device are licenced for limited use Extracting and using these materials for commercial or other purposes is an infringement of copyright laws Users are entirely responsible for illegal use of media You may incur additional charges for data services such as uploading and downloading auto ...

Page 4: ...nd is in the device s normal range of operation If the battery becomes too hot the charger may stop charging Do the following when the device heats up Disconnect the charger from the device and close any running apps Wait for the device to cool down and then begin charging the device again If the lower part of the device overheats it could be because the connected USB cable is damaged Replace the ...

Page 5: ... recording videos for extended periods When streaming videos while using the maximum brightness setting When connecting to aTV While multitasking or when running many apps in the background When using Multi window When updating or installing apps while recording videos When downloading large files during a video call When recording videos while using a navigation app When using large amount of dat...

Page 6: ... heats up the features and performance may be limited or the device may turn off to cool down This feature is only available on supported models To lower the device s temperature the screen brightness and the performance speed will be limited and battery charging will stop If the device overheats or feels hot for a prolonged period turn off the device and wait until it cools down Precautions for o...

Page 7: ...gion or service provider The supplied items are designed only for this device and may not be compatible with other devices Appearances and specifications are subject to change without prior notice You can purchase additional accessories from your local Samsung retailer Make sure they are compatible with the device before purchase Use only Samsung approved accessories Using unapproved accessories m...

Page 8: ...Basics 8 Device layout Device Keyboard dock port Touchscreen Microphone Front camera Light sensor Speaker Memory card tray Headset jack Multipurpose jack USBType C Volume key Power key Speaker ...

Page 9: ...ne cards passbooks and boarding passes may be damaged by magnetic fields Connectivity problems and battery drain may occur in the following situations If you attach metallic stickers on the antenna area of the device If you attach a device cover made with metallic material to the device If you cover the device s antenna area with your hands or other objects while using certain features such as cal...

Page 10: ... on the screen to access additional S Pen features S Pen button Hover the S Pen over the screen and press the S Pen button to display the air command features Tweezers Remove the S Pen nib with the tweezers when replacing the nib The supplied S Pen is already calibrated Do not calibrate the screen for pen input randomly Doing so may cause performance degradation or malfunction ...

Page 11: ...Basics 11 Replacing the S Pen nib If the nib is dull replace it with a new one 1 Firmly hold the nib with the tweezers and remove it 2 Insert a new nib into the S Pen ...

Page 12: ...p angles on the screen the device may not recognize the S Pen actions Do not bend or apply excessive pressure with the S Pen while using it For more information about the S Pen visit the Samsung website Battery Charging the battery Charge the battery before using it for the first time or when it has been unused for extended periods Use only Samsung approved chargers supplied with the device batter...

Page 13: ... the status of your device and the charging conditions The estimated charging time may not be displayed when you charge the device in very cold or very hot conditions Reducing the battery consumption Your device provides various options that help you conserve battery power When you are not using the device switch to sleep mode by pressing the Power key or close the Keyboard Cover Activate battery ...

Page 14: ... device receives an unstable power supply while charging the touchscreen may not function If this happens unplug the charger from the device While charging the device and the charger may heat up This is normal and should not affect the device s lifespan or performance If the battery gets hotter than usual the charger may stop charging If you charge the device while the multipurpose jack is wet the...

Page 15: ... the device or the memory card or corrupt the data stored in it Use caution to insert the memory card right side up The device supports the FAT and the exFAT file systems for memory cards When inserting a card formatted in a different file system the device will ask to reformat the card or will not recognize the card If the device does not recognize your memory card format it on your computer Freq...

Page 16: ...ular to the hole Otherwise the device may be damaged 2 Pull out the tray gently from the tray slot When you remove the tray from the device the mobile data connection will be disabled 3 Place a memory card on the tray with the gold coloured contacts facing downwards 4 Gently press the memory card into the tray to secure it ...

Page 17: ...ck into the tray slot Do not remove the memory card while the device is transferring or accessing information Doing so can cause data to be lost or corrupted or damage to the memory card or device Samsung is not responsible for losses that result from the misuse of damaged memory cards including the loss of data Formatting the memory card A memory card formatted on a computer may not be compatible...

Page 18: ...turn off the device tap Shut down InTablet mode tap Shut down Alternatively press and hold the Power key until Slide to shut down your PC appears and then drag the screen downwards Follow all posted warnings and directions from authorized personnel in areas where the use of wireless devices is restricted such as airplanes and hospitals Restarting the device If your device is frozen and unresponsiv...

Page 19: ... you open the cover the touchscreen will turn on To change the settings tap System Power sleep Additional power settings Choose what closing the lid does and then configure the When I close the lid settings Keyboard Cover Connector Keyboard Touchpad NFC tag Stand Do not remove keycaps from the keyboard Doing so may damage the keyboard and the keycaps The function of the NFC tag may differ dependin...

Page 20: ...ce to the connector on the keyboard Make sure that the Keyboard Cover is securely attached to your device If not check the location of the keyboard dock port and reconnect the Keyboard Cover to your device 2 Attach the device to the stand 2 1 You can attach the device to the stand in various angles ...

Page 21: ...from the keyboard cover do not apply excessive force Hot keys Use hot keys to easily use features and change settings such as brightness and volume To use hot keys simultaneously press and hold the Fn key and press a hot key If you lock the Fn key you can use hot keys without pressing the Fn key To lock the Fn key tap the Fn Lock key The Fn Lock key will automatically unlock when you reconnect the...

Page 22: ... mode when an external display is connected to the device F5 Lock or unlock the touchpad F6 Mute or unmute the audio F7 Adjust the volume F8 F9 Open the search box F10 Open the task view screen F11 Hide or show currently open windows F12 Activate or deactivate flight mode Perform the same function as the right buttons of a mouse ...

Page 23: ...ouchpad function the same as the left and right buttons of a mouse Use only your fingers on the touchpad The touchpad may not recognise the S Pen or the other tools Basic touchpad functions Moving To move the cursor move your finger on the touchpad Clicking Tap the touchpad or press the left click button or ...

Page 24: ... click button twice or Right clicking Press the right click button to perform the right click function Alternatively tap the touchpad with two fingers or Dragging To move an item select and drag it to the target position while pressing and holding the left click button ...

Page 25: ...m out Configuring touchpad settings Configure touchpad settings to use the touchpad more efficiently Tap Devices Mouse touchpad and configure the settings under Touchpad Locking and unlocking the touchpad Press and hold the Fn key and press the F5 key to lock or unlock the touchpad If the touchpad was locked when it was disconnected it will still be locked when you reconnect the Keyboard Cover To ...

Page 26: ...evice may not recognize touch inputs close to the edges of the screen which are outside of the touch input area Leaving the touchscreen idle for extended periods may result in afterimages screen burn in or ghosting Turn off the touchscreen when you do not use the device It is recommended to use fingers or the S Pen when you use the touchscreen Tapping To open an app to select a menu item to press ...

Page 27: ...hold an item or the screen for more than 2 seconds to access available options Dragging To move an item tap and hold it and drag it to the target position Double tapping Double tap on a webpage or image to zoom in Double tap again to return ...

Page 28: ...eft or right on the screen to scroll left or right Swipe upwards or downwards to scroll through a webpage or a list of items Spreading and pinching Spread two fingers apart on a webpage map or image to zoom in a part Pinch to zoom out ...

Page 29: ...may differ between models and OS versions Start screen Start screen The Start screen is the starting point for accessing all of the device s features Taskbar Start menu Task view Search box Notification icons Shortcuts Moving and removing an item Drag an item on the Start screen to a new location To remove an item tap and hold the item and then tap Delete Taskbar The bottom area of the screen is t...

Page 30: ...n the taskbar and then select items to display in the notification area Search box Search for a wide variety of content on the device or web with a keyword Tap the search box on the taskbar and enter a keyword in the search field Cortana If Cortana is supported in your region it will launch when you tap the search box Cortana will help you find things on your device manage your schedules and more ...

Page 31: ...er Your account Frequently used apps Apps list Managing app tiles You can pin your favourite apps on the app tile area To add more apps tap and hold an app from the apps list and then drag it to the app tile area To move a tile tap and hold a tile and then drag it to a new location To adjust the size of a tile tap and hold a tile and then tap Resize To delete a tile tap and hold a tile and then ta...

Page 32: ... the screen then tap Tablet mode To return to PC mode tap Tablet mode again Pc mode Tablet mode Lock screen You can change the way that you lock the screen to prevent others from accessing your personal information On the taskbar tap Accounts Sign in options and then select a screen lock method The device requires an unlock code whenever unlocking it If the unlock code is forgotten take the device...

Page 33: ...ircles straight lines and taps Select an image and draw on the image to create gestures Pattern Log in To unlock the screen using a pattern on the taskbar tap Book Settings Pattern Log in and then tap the switch to activate it Draw a pattern by connecting four dots or more and then draw the pattern again to verify it ACTION CENTRE You can view new notifications fromWindows and apps and use quick a...

Page 34: ...ings You can change the top four buttons On the taskbar tap System Notifications actions and then change quick action buttons under Quick actions Multi desktop Multi desktop allows you to work on various tasks at the same time via multiple desktops You can use different desktops for a variety of purposes Creating new desktops 1 On the taskbar tap Alternatively swipe from the left edge of the scree...

Page 35: ...he current desktop s open windows 2 Tap and hold a window to move and then tap Move to 3 Select a desktop to move the window Split screen view InTablet mode you can open two windows at the same time in the split screen view by selecting windows from the task view screen Some apps may not support this feature 1 On the taskbar tap to view currently open windows Alternatively swipe from the left edge...

Page 36: ... 2 Tap and hold a window and select Snap left or Snap right Adjusting the window size Drag the handle between the windows left or right to adjust the size of the windows Help To access help information tap Tips ...

Page 37: ...en keyboard in PC mode on the taskbar tap Text entry is not supported in some languages To enter text you must change the input language to one of the supported languages Break to the next line Move the cursor Delete a preceding character Enter numbers and punctuation marks Enter uppercase For all caps tap it twice Enter emoticons Switch to the floating keyboard Enter a space Change the input lang...

Page 38: ...he keyboard to another location by dragging the keyboard Switch to handwriting mode This feature may not be available depending on the region or service provider Switch to the standard keyboard If this feature is not activated on the taskbar tap Devices Typing and tap the Add the standard keyboard layout as a touch keyboard option switch to activate it ...

Page 39: ...he traditional keyboard Refer to Keyboard Cover for more information Screen capture Capture a screenshot while using the device You can view captured images in the This PC Pictures Screenshots folder It is not possible to capture a screenshot while using some apps and features Capturing screenshots with the S Pen You can also use the Air command features to capture screenshots Screen write allows ...

Page 40: ...e device Refer to Backing up and restoring data and Windows recovery function for more information On the taskbar tap Update security Recovery Get started Keep my files or Remove everything InstantGo Modern standby InstantGo Modern standby is a low power mode that allows the device to maintain network connectivity When the screen turns off the device will enter modern standby mode While the device...

Page 41: ...ns caused by using unapproved accessories are not covered by the warranty The method for connecting to an external display may differ depending on cable or adapter types The following actions are based on using an HDMI cable 1 Connect the display adapter to the multipurpose jack of the device 2 Connect the HDMI cable into the display adapter and to an HDMI port of the external display 3 Turn on th...

Page 42: ...or a keyword Select an app to view information about it To download free apps tap Get To purchase and download apps where charges apply tap the price and follow the on screen instructions To change the auto update settings tap Settings and then tap the Update apps automatically when I m onWiFi switch to activate or deactivate it Uninstalling apps Some apps cannot be uninstalled 1 On the taskbar ta...

Page 43: ...eate note Launch Samsung Notes and create a new note Refer to Samsung Notes for more information View all notes Launch Samsung Notes and view all notes Smart select Collect content quickly Refer to Smart select for more information Screen write Capture edit and write memos on screenshots and then share them Refer to Screen write for more information ShowWindow Select an area on the screen and show...

Page 44: ...image open the Air command panel and tap Smart select 2 Select a desired shape icon on the toolbar and drag the S Pen across the content you want to select 3 Edit the selected area using various editing options Pen mode Eraser mode Undo Redo Recognize and extract text from the selected area Save the selected area Share the selected area with others Crop the selected area ...

Page 45: ... write The current screen is automatically captured and the editing toolbar appears on the screen 2 Write a memo on the screenshot 3 Select an option to use with the screenshot Recognize and extract text from the screenshot Crop the screenshot Share the screenshot with others Save the screenshot It is not possible to capture a screenshot while using some apps ...

Page 46: ... the taskbar tap Samsung Notes All notes You can also open the Air command panel and tap the Create note shortcut 2 Select an input method from the toolbar at the top of the screen and compose a note Tap Image to insert an image by selecting from File Explorer Write or draw with pens Paint with brushes Insert an image 3 When you are finished composing the note tap Save ...

Page 47: ...colour Change the line thickness Change the pen type Select a new colour using the colour picker Using the line eraser 1 When you want to erase handwriting from a note tap Eraser 2 Tap an area to erase The whole line on the area will be erased The line eraser can erase your note line by line To only erase the area you touch with the S Pen tap Eraser once more and tap Erase touched area You can adj...

Page 48: ...election tap Select once more 2 Tap or draw a line around the input to select To move the input to another location select the input and then drag it to a new location To change the size of the selection tap the input and drag a corner of the frame that appears 3 Edit the input using the available options Cut Cut out the input To paste it to another location tap and hold the location and then tap ...

Page 49: ...e note Select a new colour using the colour picker Eraser mode Change the brush colour Change the brush s radius or opacity Inserting images into a note On the note composer screen tap Image to select an image The image will be inserted into your note Deleting notes 1 On the taskbar tap Samsung Notes All notes 2 Tap Select and tick a note to delete To delete multiple notes tick more notes to delet...

Page 50: ... and smartphone 1 On your smartphone launch Samsung Flow and then tap the switch to activate it If you have not registered your fingerprint follow the on screen instructions to register your fingerprint 2 On the taskbar of your tablet tap Samsung Flow and then tap PAIR The detected devices are listed 3 Select your smartphone from the detected devices list and then tap PAIR Yes 4 Accept the connect...

Page 51: ...our tablet screen with fingerprint Refer to Unlocking your tablet screen with fingerprints for more information 3 When the mobile hotspot window appears on your tablet follow the on screen instructions to complete the connection You can access the Internet on your tablet using your smartphone s mobile data connection You may incur additional charges on your smartphone when using this feature Check...

Page 52: ...on 2 On the taskbar tap Samsung ShowWindow 3 Press and hold the Fn key and press the F4 key simultaneously and then press the F4 key again to select Extend 4 Tap Start A white frame for selecting an area will appear Start is activated only when the display mode is set to Extend 5 Drag to select an area to show in full screen mode on the external display and then tap Done The selected area will be ...

Page 53: ...the device to display a notification which prompts you to use ShowWindow when an external device is connected Tap and tap the Auto launch switch to activate it Camera Take photos and record videos using various modes and settings On the taskbar tap Camera Taking photos or recording videos Tap to take a photo or tap to record a video Spread two fingers apart on the screen to zoom in and pinch to zo...

Page 54: ...overing the S Pen over the screen Battery Life Extender Set the maximum battery charge level to 85 to prolong the battery lifetime Pattern Log in Set a pattern to use it as your screen lock method Legal information View the Samsung legal information the open source licence announcement and the safety information User manual View help information to learn how to use the device and apps or configure...

Page 55: ...search field at the top of the screen The available options may vary depending on the region or service provider System Change the system settings The actual available capacity of the internal memory is less than the specified capacity because the operating system and default apps occupy part of the memory The available capacity may change when you update the device Devices Change settings related...

Page 56: ...gs to control how the device displays the time and date and select your country or region You can also select device languages and change settings such as keyboards and voice input types If the battery remains fully discharged or removed from the device the time and date is reset Ease of Access Change settings to improve the device s accessibility Privacy Change the privacy settings Update securit...

Page 57: ...the BIOS screen When your device is connected to the Keyboard Cover press the F2 key several times immediately after you turn on your device before the Samsung logo appears Alternatively press theVolume Up key when your device is not connected to the Keyboard Cover If the locked screen or the Start screen appears restart the device and try again Setup menus Help information Setup items Setup tools...

Page 58: ...e BIOS settings User Password This password is required when turning on the device or entering the BIOS screen This password allows you to enter the BIOS screen as a user You cannot change the BIOS settings The password will be deactivated automatically if the supervisor password is removed Do not forget your password or expose it to others If you forget your supervisor password contact a Samsung ...

Page 59: ...f the battery is charged or discharged repeatedly over a short period the actual battery power and the detected remaining battery power may be different Performing a battery calibration will discharge the battery completely to ensure more accurate battery level detection The battery calibration will take three to five hours The time may differ depending on the remaining battery level 1 Fully charg...

Page 60: ...rd When the device lock feature is enabled you must enter the password you set for the device Your device displays network or service error messages When you are in areas with weak signals or poor reception you may lose reception Move to another area and try again While moving error messages may appear repeatedly Your device does not turn on When the battery is completely discharged your device wi...

Page 61: ...latest version If the touchscreen is scratched or damaged visit a Samsung Service Centre The device responds slowly If you use the device without connecting the Keyboard Cover the device s speed and performance may be affected Use the device with the Keyboard Cover connected Your device freezes or has fatal errors Try the following solutions If the problem is still not resolved contact a Samsung S...

Page 62: ...se reception You may have connectivity problems due to issues with the base station Move to another area and try again The battery icon is empty Your battery is low Charge the battery The battery does not charge properly For Samsung approved chargers Ensure that the charger is connected properly Visit a Samsung Service Centre and have the battery replaced The battery depletes faster than when firs...

Page 63: ... to an external storage device or deleting files from your device Restart the device If you are still having trouble with the camera app after trying these tips contact a Samsung Service Centre Photo quality is poorer than the preview The quality of your photos may vary depending on the surroundings and the photography techniques you use If you take photos in dark areas at night or indoors image n...

Page 64: ...luetooth device are within the maximum Bluetooth range 10 m If the tips above do not solve the problem contact a Samsung Service Centre Your device cannot find your current location GPS signals may be obstructed in some locations such as indoors Set the device to useWi Fi to find your current location in these situations Data stored in the device has been lost Always make backup copies of all impo...

Page 65: ...ap Keep my files or Remove everything Removing the battery To remove the battery contact an authorized service centre For your safety you must not attempt to remove the battery If the battery is not properly removed it may lead to damage to the battery and device cause personal injury and or result in the device being unsafe Samsung does not accept liability for any damage or loss whether in contr...

Page 66: ...se your device while it is charging or touch your device with wet hands Doing so may cause electric shock Do not short circuit the charger or the device Doing so may cause electric shock or fire or the battery may malfunction or explode Do not use your device outdoor during a thunderstorm Doing so may result in electric shock or device malfunction Use manufacturer approved chargers accessories and...

Page 67: ...vice and reduce the charging capacity and life of your device and battery Never use a damaged charger Do not store your device near or in heaters microwaves hot cooking equipment or high pressure containers The battery may leak Your device may overheat and cause a fire Do not use or store your device in areas with high concentrations of dust or airborne materials Dust or foreign materials can caus...

Page 68: ...takeoff and landing After takeoff you can use the device in flight mode if allowed by aircraft personnel Electronic devices in your car may malfunction due to radio interference from your device Contact the manufacturer for more information Do not expose the device to heavy smoke or fumes Doing so may damage the outside of the device or cause it to malfunction If you use a hearing aid contact the ...

Page 69: ... you can access your wireless device without taking your eyes off the road Suspend use in heavy traffic or hazardous weather conditions Rain sleet snow ice and heavy traffic can be hazardous Do not take notes or look up phone numbers Jotting down a to do list or flipping through your address book takes attention away from your primary responsibility of driving safely Care for and use your mobile d...

Page 70: ...xposure to magnetic fields Magnetic stripe cards including credit cards phone cards passbooks and boarding passes may be damaged by magnetic fields Do not use your device or applications for a while if the device is overheated Prolonged exposure of your skin to an overheated device may cause low temperature burn symptoms such as red spots and pigmentation Use caution when exposed to flashing light...

Page 71: ... build up in the headset Avoid using headsets in dry environments or touch a metal object to discharge static electricity before connecting a headset to the device Do not use a headset while driving or riding Doing so may distract your attention and cause an accident or may be illegal depending on your region Use caution when using the device while walking or moving Always be aware of your surroun...

Page 72: ...cause the batteries to malfunction or explode or cause a fire Follow all instructions in this manual to ensure the longest lifespan of your device and battery Damages or poor performance caused by failure to follow warnings and instructions can void your manufacturer s warranty Your device may wear out over time Some parts and repairs are covered by the warranty within the validity period but dama...

Page 73: ... of the device Protect your personal data and prevent leakage or misuse of sensitive information While using your device be sure to back up important data Samsung is not responsible for the loss of any data When disposing of your device back up all data and then reset your device to prevent misuse of your personal information Carefully read the permissions screen when downloading applications Be p...

Page 74: ... settings or modify the device s operating system Correct disposal of this product This product and its electronic accessories e g charger headset USB cable should not be disposed of with other household waste To prevent possible harm to the environment or human health from uncontrolled waste disposal please separate these items from other types of waste and recycle them responsibly to promote the...

Page 75: ...ESS LEGALITY OR COMPLETENESS OF ANY CONTENT OR SERVICE MADE AVAILABLETHROUGHTHIS DEVICE AND UNDER NO CIRCUMSTANCES INCLUDING NEGLIGENCE SHALL SAMSUNG BE LIABLE WHETHER IN CONTRACT ORTORT FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL OR CONSEQUENTIAL DAMAGES ATTORNEY FEES EXPENSES OR ANY OTHER DAMAGES ARISING OUT OF OR IN CONNECTIONWITH ANY INFORMATION CONTAINED IN OR AS A RESULT OF THE USE OF ANY CON...

Page 76: ...cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the...

Page 77: ...nsidered safe for use by the public This device has been tested and meets RF exposure guidelines when used with an accessory that contains no metal and that positions the mobile device 0mm from the body Owner s Record The model number regulatory number and serial number are located on a nameplate inside the battery compartment Record the serial number in the space provided below This will be helpf...

Page 78: ...rks of Samsung Electronics Bluetooth is a registered trademark of Bluetooth SIG Inc worldwide Wi Fi Wi Fi Protected Setup Wi Fi Direct Wi Fi CERTIFIED and theWi Fi logo are registered trademarks of theWi Fi Alliance All other trademarks and copyrights are the property of their respective owners IC Notice This Class B digital apparatus complies with Canadian ICES 003 This device complies with Indus...

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