Samsung SM-M515F/DSN User Manual Download

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www.samsung.com

USER MANUAL

English. 08/2020. Rev.1.0

SM-M515F/DSN

Summary of Contents for SM-M515F/DSN

Page 1: ...www samsung com USER MANUAL English 08 2020 Rev 1 0 SM M515F DSN ...

Page 2: ...erstanding the screen 38 Notification panel 40 Screen capture and screen record 41 Entering text Apps and features 44 Installing or uninstalling apps 46 BixbyVision 49 Phone 54 Contacts 58 Messages 61 Internet 63 Camera 82 Gallery 88 AR Zone 99 Always On Display 100 Multi window 103 Samsung Members 103 Samsung Galaxy 103 Samsung Notes 104 Calendar 106 Radio 107 Voice Recorder 108 My Files 108 Cloc...

Page 3: ...Troubleshooting 166 Removing the battery Settings 119 Introduction 119 Connections 120 Wi Fi 122 Bluetooth 124 NFC and payment 126 Data saver 126 Mobile data only apps 127 SIM card manager 127 Mobile Hotspot andTethering 129 More connection settings 130 Sounds and vibration 131 Dolby Atmos surround sound 131 Separate app sound 132 Notifications 132 App icon badges 133 Display 134 Dark mode setting...

Page 4: ... registry settings or modified operating system software Attempting to customise the operating system may cause the device or apps to work improperly Software sound sources wallpapers images and other media provided with this device are licensed for limited use Extracting and using these materials for commercial or other purposes is an infringement of copyright laws Users are entirely responsible ...

Page 5: ... Settings app tap Display Screen timeout and then select the length of time you want the device to wait before turning off the touchscreen To set the touchscreen to automatically adjust its brightness based on the surrounding environment launch the Settings app tap Display and then tap the Adaptive brightness switch to activate it Depending on the region or model some devices are required to recei...

Page 6: ...with a new Samsung approved one When using a wireless charger do not place foreign materials such as metal objects magnets and magnetic stripe cards between the device and the wireless charger The wireless charging or fast charging feature is only available on supported models When the device heats up during use When you use features or apps that require more power or use them for extended periods...

Page 7: ...with weak signals or no reception When charging the battery with a damaged USB cable When the device s multipurpose jack is damaged or exposed to foreign materials such as liquid dust metal powder and pencil lead When you are roaming Do the following when the device heats up Keep the device updated with the latest software Conflicts between running apps may cause the device to heat up Restart the ...

Page 8: ... the device will turn off Do not use the device until the device s temperature drops below the specified level If the second warning message appears during an emergency call the call will not be disconnected by a forced shut down Precautions for operating environment Your device may heat up due to the environment in the following conditions Use caution to avoid shortening the battery s lifespan da...

Page 9: ...es and specifications are subject to change without prior notice You can purchase additional accessories from your local Samsung retailer Make sure they are compatible with the device before purchase Use only Samsung approved accessories Using unapproved accessories may cause the performance problems and malfunctions that are not covered by the warranty Availability of all accessories is subject t...

Page 10: ...ngerprint recognition sensor Touchscreen Volume key Multipurpose jack USB Type C SIM card Memory card tray Front camera Proximity Light sensor Flash Rear camera Quadruple Speaker Microphone Earphone jack Main antenna Microphone GPS antenna NFC antenna ...

Page 11: ... foreign materials with a sharp object the device may be damaged and its appearance may be affected Connectivity problems and battery drain may occur in the following situations If you attach metallic stickers on the antenna area of the device If you attach a device cover made with metallic material to the device If you cover the device s antenna area with your hands or other objects while using c...

Page 12: ...rn it on Press to turn on or lock the screen Place your finger on the Side key to register your fingerprints Soft buttons Back button Home button Recents button When you turn on the screen the soft buttons will appear at the bottom of the screen The soft buttons are set to the Recents button Home button and Back button by default Refer to Navigation bar soft buttons for more information ...

Page 13: ...ious damage to the device Any damage caused by misuse is not covered by the warranty Use only USBType C cable supplied with the device The device may be damaged if you use Micro USB cable To save energy unplug the charger when not in use The charger does not have a power switch so you must unplug the charger from the electric socket when not in use to avoid wasting power The charger should remain ...

Page 14: ...ns When the battery power is low the battery icon appears empty If the battery is completely discharged the device cannot be turned on immediately when the charger is connected Allow a depleted battery to charge for a few minutes before turning on the device If you use multiple apps at once network apps or apps that need a connection to another device the battery will drain quickly To avoid losing...

Page 15: ...e Centre Fast charging The device has a built in fast charging feature You can charge the battery more quickly while the device or its screen is turned off Increasing the charging speed To increase the charging speed turn the device or its screen off when you charge the battery If the fast charging feature is not activated launch the Settings app tap Device care Battery Charging and then tap the F...

Page 16: ...viders for a single device In some areas data transfer speeds may be slower if two SIM cards are inserted in the device than when one SIM card is inserted Use only a nano SIM card Use caution not to lose or let others use the SIM or USIM card Samsung is not responsible for any damages or inconveniences caused by lost or stolen cards Some services that require a network connection may not be availa...

Page 17: ... tray is wet your device may be damaged Always make sure the tray is dry Fully insert the tray into the tray slot to prevent liquid from entering your device Using dual SIM or USIM cards If you insert two SIM or USIM cards you can have two phone numbers or service providers for a single device Activating SIM or USIM cards Launch the Settings app and tap Connections SIM card manager Select a SIM or...

Page 18: ...site Some memory cards may not be fully compatible with the device Using an incompatible card may damage the device or the memory card or corrupt the data stored in it Use caution to insert the memory card right side up The device supports the FAT and the exFAT file systems for memory cards When inserting a card formatted in a different file system the device will ask to reformat the card or will ...

Page 19: ...amaged 2 Pull out the tray gently from the tray slot When you remove the tray from the device the mobile data connection will be disabled 3 Place a memory card on the tray with the gold coloured contacts facing downwards 4 Gently press the memory card into the tray to secure it If the card is not fixed firmly into the tray the memory card may leave or fall out of the tray ...

Page 20: ...device is transferring or accessing information or right after transferring data Doing so can cause data to be corrupted or lost or cause damage to the external storage or device Samsung is not responsible for losses including loss of data resulting from the misuse of external storage devices Formatting the memory card A memory card formatted on a computer may not be compatible with the device For...

Page 21: ...you turn on your device for the first time or after performing a data reset follow the on screen instructions to set up your device Turning the device off 1 To turn off the device press and hold the Side key Alternatively open the notification panel and tap 2 Tap Power off To restart the device tap Restart Forcing restart If your device is frozen and unresponsive press and hold the Side key and th...

Page 22: ...rn off Emergency mode The usage time left shows the time remaining before the battery power runs out Usage time left may vary depending on your device settings and operating conditions Initial setup When you turn on your device for the first time or after performing a data reset follow the on screen instructions to set up your device 1 Press and hold the Side key for a few seconds to turn on the d...

Page 23: ...ccount launch the Settings app and tap Accounts and backup Accounts Samsung account Apps and services Alternatively visit account samsung com Creating a Samsung account If you do not have a Samsung account you should create one 1 Launch the Settings app and tap Accounts and backup Accounts Add account Samsung account Alternatively launch the Settings app and tap 2 Tap Create account 3 Follow the o...

Page 24: ...low the on screen instructions to complete signing in to your Samsung account Finding your ID and resetting your password If you forget your Samsung account ID or password tap Find ID or Reset password on the Samsung account sign in screen You can find your ID or reset your password after you enter the required information Removing your Samsung account When you remove your Samsung account from the...

Page 25: ...erring data wirelessly Transfer data from your previous device to your device wirelessly viaWi Fi Direct 1 On the previous device launch Smart Switch If you do not have the app download it from Galaxy Store or Play Store 2 On your device launch the Settings app and tap Accounts and backup Smart Switch 3 Place the devices near each other 4 On the previous device tap Send data Wireless 5 On the prev...

Page 26: ... app from www samsung com smartswitch Back up data from your previous device to a computer and import the data to your device 1 On the computer visit www samsung com smartswitch to download Smart Switch 2 On the computer launch Smart Switch If your previous device is not a Samsung device back up data to a computer using a program provided by the device s manufacturer Then skip to the fifth step 3 ...

Page 27: ... your fingertips It is recommended not to use fixed graphics on part or all of the touchscreen for extended periods Doing so may result in afterimages screen burn in or ghosting The device may not recognise touch inputs close to the edges of the screen which are outside of the touch input area It is recommended to use fingers when you use the touchscreen Tapping Tap the screen Tapping and holding ...

Page 28: ...uttons will appear on the navigation bar at the bottom of the screen The soft buttons are set to the Recents button Home button and Back button by default The functions of the buttons can change according to the app currently being used or usage environment Button Function Recents Tap to open the list of recent apps Home Tap to return to the Home screen Tap and hold to launch the Google Assistant ...

Page 29: ...pear where the soft buttons are located To use the soft buttons drag the gesture hint of the desired button upwards Swipe from sides and bottom Swipe up from the bottom of the screen to move to the Home screen Swipe up and hold to view the list of recent apps Swipe inward from either side of the screen to return to the previous screen Swipe inward from one of the bottom corners to launch the Googl...

Page 30: ... of the device s features It displays widgets shortcuts to apps and more The Apps screen displays icons for all apps including newly installed apps The screen may appear differently depending on the region or service provider A widget Navigation bar soft buttons Favourite apps Screen indicator ...

Page 31: ...ps screen Alternatively tap the Home button or the Back button Home screen Apps screen Finder If you add the Apps button on the Home screen you can open the Apps screen by tapping the button On the Home screen tap and hold an empty area tap Home screen settings and then tap the Apps button switch to activate it The Apps button will be added at the bottom of the Home screen Apps button ...

Page 32: ...nter a keyword Apps and content on your device will be searched If you tap on the keyboard you can search for more content Displaying the screen in landscape mode On the Home screen tap and hold an empty area tap Home screen settings and then tap the Rotate to landscape mode switch to activate it Rotate the device until it is horizontal to view the screen in landscape mode ...

Page 33: ...olders Create folders and gather similar apps to quickly access and launch apps On the Home screen or the Apps screen tap and hold an app and then drag it over another app A new folder containing the selected apps will be created Tap Folder name and enter a folder name Adding more apps Tap on the folder Tick the apps to add and tap Done You can also add an app by dragging it to the folder Moving a...

Page 34: ... panels Tap on the panel Wallpapers Change the wallpaper settings for the Home screen and the locked screen Themes Change the device s theme Visual elements of interface such as colours icons and wallpapers will change depending on the selected theme Widgets Widgets are small apps that launch specific app functions to provide information and convenient access on your Home screen Tap and hold a wid...

Page 35: ...re most common The status bar may not appear at the top of the screen in some apps To display the status bar drag down from the top of the screen Some indicator icons appear only when you open the notification panel The indicator icons may appear differently depending on the service provider or model Icon Meaning No signal Signal strength Roaming outside of normal service area GPRS network connect...

Page 36: ...r level Lock screen Pressing the Side key turns off the screen and locks it Also the screen turns off and automatically locks if the device is not used for a specified period To unlock the screen swipe in any direction when the screen turns on If the screen is off press the Side key to turn on the screen Alternatively double tap the screen Locked screen ...

Page 37: ...lock the screen PIN Enter a PIN with at least four numbers to unlock the screen Password Enter a password with at least four characters numbers or symbols to unlock the screen None Do not set a screen lock method Face Register your face to unlock the screen Refer to Face recognition for more information Fingerprints Register your fingerprints to unlock the screen Refer to Fingerprint recognition f...

Page 38: ... notification panel drag the status bar downwards To close the notification panel swipe upwards on the screen You can use the following functions on the notification panel View the notification details and perform various actions Control media on your device and connected nearby devices Clear all notifications Launch Settings Access the power options Control connected nearby devices Access the not...

Page 39: ...button To view more detailed settings tap and hold a button To rearrange buttons tap Button order tap and hold a button and then drag it to another location Controlling media playback Take control of music or video playback easily using the Media feature You can also continue playback on another device 1 Open the notification panel and tap Media 2 Tap the icons on the controller to control the pla...

Page 40: ...ing a screenshot by swiping is not activated launch the Settings app tap Advanced features Motions and gestures and then tap the Palm swipe to capture switch to activate it After capturing a screenshot use the following options on the toolbar at the bottom of the screen Capture the current content and the hidden content on an elongated page such as a webpage When you tap the screen will automatica...

Page 41: ... the video in Gallery To change the screen recorder settings launch the Settings app and tap Advanced features Screenshots and screen recorder Screen recorder settings Entering text Keyboard layout A keyboard appears automatically when you enter text to send messages create notes and more Text entry is not supported in some languages To enter text you must change the input language to one of the s...

Page 42: ... the Settings app tap General management Language and input On screen keyboard and then tap the Show Keyboard button switch to activate it On a 3x4 keyboard a key has three or four characters To enter a character tap the corresponding key repeatedly until the desired character appears Additional keyboard functions Some features may not be available depending on the region or service provider Enter...

Page 43: ...ange the keyboard size Copying and pasting 1 Tap and hold over text 2 Drag or to select the desired text or tap Select all to select all text 3 Tap Copy or Cut The selected text is copied to the clipboard 4 Tap and hold where the text is to be inserted and tap Paste ...

Page 44: ...s tap Install To purchase and download apps where charges apply tap the price and follow the on screen instructions To change the auto update settings tap Auto update apps and then select an option Play Store Purchase and download apps Launch the Play Store app Installing apps Browse apps by category or search for apps by keyword Select an app to view information about it To download free apps tap...

Page 45: ... Setting app permissions For some apps to operate properly they may need permission to access or use information on your device To view your app permission settings launch the Settings app and tap Apps Select an app and tap Permissions You can view the app s permissions list and change its permissions To view or change app permission settings by permission category launch the Settings app and tap ...

Page 46: ... Translate or extract text Search including similar images Shopping Scan QR code To use this feature the device must be connected to aWi Fi or mobile network The available features and search results may vary depending on the region or service provider This feature may not be available or you may not get correct search results depending on the image size format or resolution Samsung is not respons...

Page 47: ...he shooting modes list and then tap BIXBY VISION 2 Select and keep the text within the screen to recognise it The translated text will appear on the screen To extract text tap If you tap you can use additional features with the extracted text such as sharing or saving it To change the source or target language tap the language settings panel at the bottom of the screen Searching for similar images...

Page 48: ... device will search for it and show you the results 1 Launch the Camera app tap MORE on the shooting modes list and then tap BIXBY VISION 2 Select and keep the object within the screen to recognise it 3 Select a search result The information about the product will appear Reading QR codes Recognise QR codes and view a variety of information such as websites photos videos maps and business cards 1 L...

Page 49: ... calls Making calls 1 Launch the Phone app and tap Keypad 2 Enter a phone number 3 Tap to make a voice call or tap to make a video call Preview the phone number Delete a preceding character Access additional options Search for a contact Add the number to the contacts list ...

Page 50: ... dial launch the Phone app tap Keypad or Contacts Speed dial numbers select a speed dial number and then add a phone number To make a call tap and hold a speed dial number on the keypad For speed dial numbers 10 and up tap the first digit s of the number and then tap and hold the last digit For example if you set the number 123 as a speed dial number tap 1 tap 2 and then tap and hold 3 Making call...

Page 51: ...en the notification panel to view the list of missed calls Alternatively launch the Phone app and tap Recents to view missed calls Blocking phone numbers Block calls from specific numbers added to your block list 1 Launch the Phone app and tap Settings Block numbers 2 Tap Recents or Contacts select contacts or phone numbers and then tap Done To manually enter a number tap Add phone number enter a ...

Page 52: ... the speakerphone When using the speakerphone keep the device away from your ears Mute Turn off the microphone so that the other party cannot hear you Keypad Hide Open or close the keypad End the current call During a video call Tap the screen to use the following options Access additional options Camera Turn off the camera so that the other party cannot see you Switch Switch between the front and...

Page 53: ...nd tap Recents 2 Tap a caller s image and tap Add or tap a phone number and tap Add to Contacts 3 Tap Create new contact to create a new contact or tap Update existing contact to add the number to an existing contact Adding a tag to a phone number You can add tags to numbers without saving them to Contacts This allows you to view the caller s information when they call without having them listed i...

Page 54: ...ts Creating a new contact 1 Launch the Contacts app and tap 2 Select a storage location 3 Enter contact information Select a storage location Add an image Open more information fields Enter contact information Depending on the selected storage location the types of information you can save may vary 4 Tap Save ...

Page 55: ...e contacts with online contacts saved in your web accounts such as your Samsung account 1 Launch the Settings app tap Accounts and backup Accounts and select the account to sync with 2 Tap Sync account and tap the Contacts switch to activate it For the Samsung account tap Sync settings and tap the Contacts switch to activate it Searching for contacts Launch the Contacts app Use one of the followin...

Page 56: ...sharing feature To use this feature you must sign in to your Samsung account The profile sharing feature may not be available depending on the region or service provider The profile sharing feature is only available for contacts who have activated the profile sharing feature on their device 1 Launch the Contacts app and select your profile 2 Tap Tap here to share your profile and tap the switch to...

Page 57: ...members at the same time Launch the Contacts app tap Groups select a group and then tap Send message Merging duplicate contacts When you import contacts from other storages or sync contacts with other accounts your contacts list may include duplicate contacts Merge duplicate contacts into one to streamline your contacts list 1 Launch the Contacts app and tap Manage contacts Merge contacts 2 Tick c...

Page 58: ... are roaming 1 Launch the Messages app and tap 2 Add recipients and enter a message To record and send a voice message tap and hold say your message and then release your finger The recording icon appears only while the message input field is empty Enter recipients Enter a message Attach files Recipient Send the message Enter stickers 3 Tap to send the message ...

Page 59: ...ory and manage them easily 1 Launch the Messages app and tap Conversations 2 Tap New category Add category If the category option does not appear tap Settings and tap the Conversations categories switch to activate it 3 Enter a category name and tap Done 4 Select conversations to add to the category and tap Done Blocking unwanted messages Block messages from specific numbers added to your block li...

Page 60: ...der You can set an alert at an interval to let you know that you have unchecked notifications If this feature is not activated launch the Settings app tap Accessibility Advanced settings Notification reminders and then tap the switch to activate it Deleting messages 1 Launch the Messages app 2 On the messages list select a contact or a phone number 3 Tap and hold a message then tap Delete To delet...

Page 61: ... 2 Tap the address field 3 Enter the web address or a keyword and then tap Go To view the toolbars drag your finger downwards slightly on the screen To switch between tabs quickly swipe to the left or right on the address field Bookmark the current webpage Open the homepage Move between pages Access additional options View your bookmarks Refresh the current webpage Open the browser s tab manager ...

Page 62: ...o use a password for secret mode In secret mode the device will change the colour of the toolbars In secret mode you cannot use some features such as screen capture Changing security settings You can change your password or the lock method Tap Settings Privacy and security Secret mode settings Change password To use your registered biometric data as a lock method along with the password tap an opt...

Page 63: ...le Some methods may not be available depending on the region or service provider Some camera features are not available when you launch the Camera app from the locked screen or when the screen is turned off while the screen lock method is set If photos you take appear blurry clean the camera lens and try again Taking photos 1 Tap the image on the preview screen where the camera should focus Spread...

Page 64: ...used The camera automatically shuts off when unused Make sure that the lens is not damaged or contaminated Otherwise the device may not work properly in some modes that require high resolutions Your device s camera features a wide angle lens Minor distortion may occur in wide angle photos or videos and does not indicate device performance problems When you take photos or videos with a high resolut...

Page 65: ...the flash Select the length of the delay before the camera automatically takes a photo Select an aspect ratio for photos Activate or deactivate the motion photo feature If you activate the feature a video clip will also be taken from a few seconds before tapping the camera button Stabilise a video Activate or deactivate the night hyperlapse feature Select a frame rate Select an aspect ratio for vi...

Page 66: ...ed centre area of the shot to calculate the exposure of the shot Matrix averages the entire scene In FOOD mode focus on a subject inside the circular frame and blur the image outside the frame In FOOD mode adjust the colour tone Changing shooting modes To change the shooting mode drag the shooting modes list to the left or right or swipe to the left or right on the preview screen Select a shooting...

Page 67: ...a lets you take wide angle photos or record wide angle videos which look just like the actual view Use this feature to take landscape photos To correct the distortion in photos taken with the Ultra wide camera tap on the preview screen tap Save options and then tap the Ultra wide lens correction switch to activate it Wide angle The wide angle camera lets you take basic photos or record normal vide...

Page 68: ...he subject and optimises the colour and any effects On the shooting modes list tap PHOTO and tap to take a photo Taking high resolution photos Take high resolution photos You can crop the high resolution photos by enlarging the area you want and saving it as a high resolution file The resolution may vary depending on the model 1 On the shooting modes list tap PHOTO 2 In the shooting options tap 3 ...

Page 69: ...e additional features tap on the preview screen tap Scene optimiser and then tap the switches next to the features you want If you do not want to use this feature tap the scene optimiser button on the preview screen Shot suggestions The camera suggests the ideal composition for the photo by recognising the position and angle of your subject On the preview screen tap and tap the Shot suggestions sw...

Page 70: ...des list tap PHOTO 2 On the preview screen swipe upwards or downwards or tap to switch to the front camera for self portraits 3 Face the front camera lens To take self portraits with a wide angle shot of the landscape or people tap 4 Tap to take a photo Applying filter and beauty effects You can select a filter effect and modify facial features such as your skin tone or face shape before taking a ...

Page 71: ...t the camera from automatically adjusting based on changes to the subjects or light sources Tap and hold the area to focus the AF AE frame will appear on the area and the focus and exposure setting will be locked The setting remains locked even after you take a photo Video mode The camera adjusts the shooting options automatically depending on the surroundings to record videos easily 1 On the shoo...

Page 72: ...riety of results with just one shot Your device automatically captures the best shot and videos and creates photos with optimised filters or videos with certain sections repeated 1 On the shooting modes list tap SINGLETAKE 2 Tap and move the camera to capture the scene you want 3 When you are finished tap the preview thumbnail A variety of optimised results for the scene will appear To view other ...

Page 73: ...d A slow shutter speed allows more light in so the photo becomes brighter This is ideal for photos of scenery or photos taken at night A fast shutter speed allows less light in This is ideal for capturing photos of fast moving subjects Adjust the colour tone Change the focus mode Drag the adjustment bar towards or to manually adjust the focus To switch to auto focus mode tap MANUAL Select an appro...

Page 74: ... and then stitch them together to create a wide scene To get the best shots using panorama mode follow these tips Move the camera slowly in one direction Keep the image within the frame on the camera s viewfinder If the preview image is out of the guide frame or you do not move the device the device will automatically stop taking photos Avoid taking photos of indistinct backgrounds such as an empt...

Page 75: ...e circular frame drag a corner of the frame 3 Tap and drag the adjustment bar to adjust the colour tone 4 Tap to take a photo Night mode Take a photo in low light conditions without using the flash When you use a tripod you can get brighter and steadier results 1 On the shooting modes list tap MORE NIGHT 2 Tap and hold your device steady until shooting is complete Macro mode Take photos of subject...

Page 76: ... place that has sufficient light The background blur may not be applied properly in the following conditions The device or the subject is moving The subject is thin or transparent The subject has a similar colour to the background The subject or background is plain Taking portraits that stand out using the Live focus feature 1 On the shooting modes list tap MORE LIVE FOCUS 2 Drag the background bl...

Page 77: ...d the intensity of the background effect for a photo taken with the Live focus feature 1 Select a photo taken with the Live focus feature and tap Change background effect 2 Select a background effect you want To adjust the intensity of the background effect drag the adjustment bar to the left or right Adjust the intensity of the background effect Change the background effect 3 Tap Apply to save th...

Page 78: ...eature in a place that has sufficient light When recording a video indoors with insufficient or poor lighting some of the following situations may occur The screen may appear dark due to the small amount of light The screen may flicker in certain lighting conditions such as in places with fluorescent lighting Noise may occur 1 On the shooting modes list tap MORE SUPER SLOW MO Start recording a vid...

Page 79: ...ewing it in slow motion You can specify sections of your videos to be played in slow motion 1 On the shooting modes list tap MORE SLOW MOTION 2 Tap to start recording 3 When you are finished recording tap to stop 4 On the preview screen tap the preview thumbnail 5 Tap Play slow motion video The fastest section of the video will be set as a slow motion section and the video will start playing Up to...

Page 80: ...reen tap Some options may not be available depending on the shooting mode Intelligent features Scene optimiser Set the device to adjust the colour settings and apply the optimised effect automatically depending on the subject or scene Shot suggestions Set the device to suggest the ideal composition for the photo by recognising the position and angle of your subject Smart selfie angle Set the devic...

Page 81: ... Take photos with rich colours and reproduce details even in bright and dark areas Pictures as previewed Set the device to save photos as they appear on the preview screen when taken with the front camera without flipping them Grid lines Display viewfinder guides to help composition when selecting subjects Location tags Attach a GPS location tag to the photo GPS signal strength may decrease in loc...

Page 82: ...mation Gallery Introduction View images and videos stored in your device You can also manage images and videos by album or create stories Using Gallery Launch the Gallery app Videos View the videos saved in your device Favourites View your favourite photos and videos Recent View recent photos and videos Suggested View recommended content ...

Page 83: ... The icon appears only when there are similar images Searching for images Launch the Gallery app and tap to view images sorted by category such as types or locations To search for images by entering keywords tap the search field Viewing images 1 Launch the Gallery app and tap Pictures 2 Select an image Access additional options BixbyVision Delete the image Share the image with others Add the image...

Page 84: ...e Gallery app and tap Pictures 2 Select an image 3 Double tap or spread two fingers apart on the area you want to save and tap The cropped area will be saved as a file Saved image thumbnail Viewing videos 1 Launch the Gallery app and tap Pictures 2 Select a video to play ...

Page 85: ...ack Change screen ratio Drag your finger up or down on the left side of the playback screen to adjust the brightness or drag your finger up or down on the right side of the playback screen to adjust the volume To rewind or fast forward swipe to the left or right on the playback screen Viewing albums You can view your images and videos sorted by folders or albums Launch the Gallery app tap Albums a...

Page 86: ...les will be deleted from the original folder and moved to the album To copy the files tap Copy Deleting albums 1 Launch the Gallery app and tap Albums 2 Tap and hold an album to delete and tap Delete Creating album groups You can add groups and sort albums 1 Launch the Gallery app and tap Albums 2 Tap Create group 3 Enter a title for the group and tap Create 4 Select the group tap Add albums tick ...

Page 87: ...um Edit tick images or videos to remove and then tap Remove from story Deleting stories 1 Launch the Gallery app and tap Stories 2 Tap and hold a story to delete and tap Delete Deleting images or videos 1 Launch the Gallery app 2 Select an image or a video to delete To delete multiple files tap and hold a file to delete on the list and tick more files to delete 3 Tap or Delete Using the recycle bi...

Page 88: ...owing methods to launch AR Zone Launch the AR Zone app Launch the Camera app and tap MORE AR ZONE Available features may vary depending on the region service provider or model AR Emoji Camera Create an emoji that looks just like you and take photos and record videos using your emojis or character emojis AR Doodle Record fun videos with virtual handwriting or drawings on faces or anywhere else ...

Page 89: ...Pic Capture photos or videos with various stickers Creating AR Emoji Create an emoji that looks just like you and take photos and record videos using your emojis or character emojis You can customise your emoji s features such as the face shape or hairstyle and decorate your emoji with various accessories You can also express yourself in fun ways using your emoji stickers during a conversation You...

Page 90: ...ate your emoji and tap Next 5 Tap All done Your emoji and its emoji stickers are now created Refer to AR Emoji Stickers for more information about emoji stickers You can use the AR Emoji Camera feature in both the front and rear cameras To switch between cameras swipe upwards or downwards on the preview screen Deleting an emoji Launch the AR Zone app and tap AR Emoji Camera Tap Manage emojis tick ...

Page 91: ...MIRROR MASK SCENE PLAY 1 Launch the AR Zone app and tap AR Emoji Camera 2 Select the emoji you want to use 3 Select the mode you want to use SCENE Your emoji mimics your expressions MASK Your emoji s face appears over your face so it looks like you are wearing a mask MIRROR Your emoji mimics your body movements PLAY Your emoji moves on a real background ...

Page 92: ...mojis mimic your expressions 1 Launch the AR Zone app and tap AR Emoji Camera 2 Select a character emoji you want to use 3 Tap to take a photo or tap and hold to record a video You can view and share the photos and videos that you have captured in Gallery AR Emoji Stickers Create your own stickers with your emoji s expressions and actions You can use your emoji stickers when sending messages or on...

Page 93: ...oji Stickers 2 Tap Make custom stickers at the bottom of the screen 3 Edit stickers how you want Select the sticker s background Select an expression Select an action Add stickers Enter text Write or draw on stickers 4 Tap Save You can view the stickers you have created by tapping Custom ...

Page 94: ...ur emoji stickers in the Messages app 1 While composing a message in the Messages app tap on the Samsung keyboard 2 Tap the emoji icon 3 Select one of your emoji stickers The emoji sticker will be inserted Emoji icon Deleting emoji stickers On the Samsung keyboard tap tap at the bottom of the keyboard and then tap Manage sticker sets Select the emoji stickers you want to delete and tap Delete ...

Page 95: ...i Studio You can also create clothes with custom patterns and colours for your emoji Available options may vary depending on the region or service provider Launch the AR Zone app and tap AR Emoji Studio AR Emoji Studio will appear Select an emoji to edit What s new Edit the emoji ...

Page 96: ... 2 Tap Design your own clothes 3 Select a clothing type and select an image or pattern to use If you tap Gallery you can design clothes using images saved in your device 4 Design your outfit and tap Save When a pop up window appears tap Try it on Then you can see your emoji in the outfit you designed ...

Page 97: ... Zone app and tap AR Doodle When the camera recognises the subject the recognition area will appear on the screen 2 Write or draw in the recognition area If you switch to the rear camera you can also write or draw outside the recognition area If you tap and then begin to doodle you can record yourself doodling Recognition area Change the pen type and colour Redo Delete doodle Enter text Hide the p...

Page 98: ...s or videos with various stickers 1 Launch the AR Zone app and tap Deco Pic 2 Select a sticker you want to use 3 Tap to take a photo or tap and hold to record a video You can view and share the photos and videos that you have captured in Gallery ...

Page 99: ...ode you want The brightness of the Always On Display may change automatically depending on the lighting conditions Opening notifications on the Always On Display When you receive message missed call or app notifications notification icons will appear on the Always On Display Double tap a notification icon to view its notification If the screen is locked you must unlock it to view notifications Dea...

Page 100: ...indow Introduction Multi window lets you run two apps at the same time in the split screen view You can also run multiple apps at the same time in the pop up view Some apps may not support this feature Split screen view Pop up view ...

Page 101: ...n the upper window 3 On the lower window swipe left or right to select another app to launch To launch apps not on the list of recently used apps tap the Home button or Back button and select an app Adjusting the window size Drag the bar between the app windows up or down to adjust the size of the windows When you drag the bar between the app windows to the top or bottom edge of the screen the win...

Page 102: ...pe to the left or right tap an app s icon and then tap Open in pop up view The app screen will appear in the pop up view Minimise the window Close the app Maximise the window Adjust the transparency level Moving pop up windows To move a pop up window tap the window s toolbar and drag it to a new location ...

Page 103: ...to your Samsung account Refer to Samsung account for more information Samsung Galaxy Access the Samsung website and view various information related to products Launch the Samsung Galaxy app Samsung Notes Create notes by entering text from the keyboard or by handwriting or drawing on the screen You can also insert images or voice recordings into your notes Creating notes 1 Launch the Samsung Notes...

Page 104: ... your schedule by entering upcoming events in your planner Creating events 1 Launch the Calendar app and tap or double tap a date If the date already has saved events or tasks in it tap the date and tap 2 Enter event details Select a calendar to save the event to Enter the location Add a note Set an alarm Enter a title Set the duration Add more details Change the event s colour ...

Page 105: ...count to sync with 2 Tap Sync account and tap the Calendar switch to activate it For the Samsung account tap Sync settings and tap the Calendar switch to activate it To add accounts to sync with launch the Calendar app and tap Add new account Then select an account to sync with and sign in When an account is added a blue circle is displayed next to the account name ...

Page 106: ...t time Scan and save available stations automatically Record audio from the FM radio Turn the FM radio on or off Add the current radio station to the favourites list Search for an available radio station Fine tune the frequency View the list of favourite stations Enter radio station frequency manually Access additional options View the list of available stations Playing through the speaker You can...

Page 107: ... voice memos Making voice recordings 1 Launch the Voice Recorder app 2 Tap to start recording Speak into the microphone Tap to pause recording While making a voice recording tap BOOKMARK to insert a bookmark Start recording 3 Tap to finish recording 4 Enter a file name and tap Save ...

Page 108: ...ration Alarm Launch the Clock app and tap Alarm Setting alarms Tap in the alarms list set an alarm time select the days on which the alarm will repeat set other various alarm options and then tap Save To open the keypad to enter an alarm time tap the time input field To activate or deactivate alarms tap the switch next to the alarm in the alarms list Stopping alarms Tap Dismiss to stop an alarm If...

Page 109: ...elete Stopwatch 1 Launch the Clock app and tap Stopwatch 2 Tap Start to time an event To record lap times while timing an event tap Lap 3 Tap Stop to stop timing To restart the timing tap Resume To clear lap times tap Reset Timer 1 Launch the Clock app and tap Timer To add a frequently used timer tap set the duration and name and then tap Add 2 Set the duration and then tap Start To open the keypa...

Page 110: ...ol You can convert various values such as area length or temperature into other units Display the scientific calculator Game Launcher Introduction Game Launcher gathers your games downloaded from Play Store and Galaxy Store into one place for easy access You can set the device to game mode to play games more easily Open games with or without sound Downloaded apps Library panel Access additional op...

Page 111: ...ry panel upwards and tap Add apps Removing a game from Game Launcher Drag the Library panel upwards tap and hold a game and then tap Remove from Game Launcher Changing the performance mode You can change the game performance mode Launch the Game Launcher app tap Game performance Game performance and then select the mode you want Focus on performance This focuses on giving you the best possible per...

Page 112: ... the navigation bar is set to Full screen gestures On the Game Booster panel tap Block during game and tap the Full screen gestures switch to activate it Available options may vary depending on the game Configure settings for Game Booster Monitoring temperature Monitoring memory Set the device to automatically adjust settings to prevent device overheating and to stop apps running in the background...

Page 113: ...mages You may incur additional charges when sharing files via the mobile network 1 Launch the Gallery app and select an image 2 Tap and select a sharing method such as message and email When you have a communication or sharing history the people you contacted will appear on the sharing options panel To directly share content with them via the corresponding app select a person s icon If the feature...

Page 114: ...on the other device Setting who can find your device Set who is allowed to find and send content to your device 1 Open the notification panel swipe downwards and then tap Quick Share to activate it 2 Tap and hold Quick Share The Quick Share settings screen will appear 3 Select an option under Who can share with you Contacts only Allow only your contacts to share with your device Everyone Allow any...

Page 115: ...The Music Share feature allows you to easily share your Bluetooth speaker or headset that is already connected to your device with others For example you can play music stored on your friend s smartphone via your Bluetooth car stereo while keeping it and your smartphone connected This feature is available only on devices that support the Music Share feature 1 Your smartphone Launch the Settings ap...

Page 116: ... appear 4 Friend s smartphone Select your Bluetooth car stereo connected to your smartphone 5 Your smartphone Accept the connection request Your friend s smartphone and your smartphone will be connected 6 Friend s smartphone Play a music file The music will play on your Bluetooth car stereo Samsung Global Goals The Global Goals which were established by the United Nations General Assembly in 2015 ...

Page 117: ...ch for information and browse webpages Gmail Send or receive emails via the Google Mail service Maps Find your location on the map search the world map and view location information for various places around you YT Music Enjoy various music and videos provided byYouTube Music You can also view the music collections stored on your device and play them Play Movies TV Purchase or rent videos such as ...

Page 118: ...tch or create videos and share them with others Photos Search for manage and edit all your photos and videos from various sources in one place Google Search quickly for items on the Internet or your device Duo Make a simple video call ...

Page 119: ...ta or media files with other Bluetooth enabled devices Refer to Bluetooth for more information NFC and payment Set the device to allow you to read near field communication NFC tags that contain information about products You can also use this feature to make payments and buy tickets for transportation or events after downloading the required apps Refer to NFC and payment for more information Fligh...

Page 120: ... when the network connection is not available Connections can be made viaWi Fi USB or Bluetooth Refer to Mobile Hotspot andTethering for more information More connection settings Customise settings to control other features Refer to More connection settings for more information Wi Fi Activate theWi Fi feature to connect to aWi Fi network and access the Internet or other network devices Connecting ...

Page 121: ...ection request Sending and receiving data You can share data such as contacts or media files with other devices The following actions are an example of sending an image to another device 1 Launch the Gallery app and select an image 2 Tap Wi Fi Direct and select a device to transfer the image to 3 Accept theWi Fi Direct connection request on the other device If the devices are already connected the...

Page 122: ...for example pirating copies of files or illegally tapping communications for commercial purposes Samsung is not responsible for the repercussion of illegal use of the Bluetooth feature Pairing with other Bluetooth devices 1 On the Settings screen tap Connections Bluetooth and tap the switch to activate it The detected devices will be listed 2 Select a device to pair with If the device you want to ...

Page 123: ...the Gallery app and select an image 2 Tap Bluetooth and select a device to transfer the image to If the device you want to pair with is not in the list request that the device turns on its visibility option 3 Accept the Bluetooth connection request on the other device Unpairing Bluetooth devices 1 On the Settings screen tap Connections Bluetooth The device displays the paired devices in the list 2...

Page 124: ... in NFC antenna Handle the device carefully to avoid damaging the NFC antenna Reading information from NFC tags Use the NFC feature to read product information from NFC tags 1 On the Settings screen tap Connections and tap the NFC and payment switch to activate it 2 Place the NFC antenna area on the back of your device near an NFC tag The information from the tag appears Ensure that the device s s...

Page 125: ...ns NFC and payment Tap and pay PAYMENT and then select an app The payment services list may not include all available payment apps Sending data with the NFC feature Transfer data such as images or contacts with other devices by touching your device s NFC antenna to the other device s NFC antenna 1 On the Settings screen tap Connections NFC and payment and tap the switch to activate it 2 Tap the An...

Page 126: ... while Data saver on and select apps Mobile data only apps Select apps to always use the mobile data even when your device is connected to aWi Fi network For example you can set the device to use only mobile data for apps that you want to keep secure or streaming apps that can be disconnected Even if you do not deactivate theWi Fi feature the apps will launch using the mobile data On the Settings ...

Page 127: ... you may incur additional charges for call forwarding depending on the region or service provider Mobile Hotspot andTethering Use the device as a mobile hotspot to share the device s mobile data connection with other devices when the network connection is not available Connections can be made viaWi Fi USB or Bluetooth On the Settings screen tap Connections Mobile Hotspot andTethering You may incur...

Page 128: ...vel of security Then enter a password and tap Save 3 On the other device s screen search for and select your device from theWi Fi networks list To connect without entering the password tap and scan the QR code with the other device If the mobile hotspot is not found on your device set Band to 2 4 GHz tap Configure Mobile Hotspot and then deselect Hide my device 4 On the connected device use the de...

Page 129: ...chool or company s private network Private DNS Set the device to use the security enhanced private DNS Ethernet When you connect an Ethernet adaptor you can use a wired network and configure network settings Printing Configure settings for printer plug ins installed on the device You can connect the device to a printer viaWi Fi orWi Fi Direct and print images or documents Some printers may not be ...

Page 130: ...ings for various sounds on the device On the Settings screen tap Sounds and vibration Sound mode Set the device to use sound mode vibration mode or silent mode Vibrate while ringing Set the device to vibrate and play a ringtone for incoming calls Temporary mute Set the device to use silent mode for a certain period Ringtone Change the call ringtone Notification sound Change the notification sound ...

Page 131: ...p Sounds and vibration Sound quality and effects Dolby Atmos tap the switch to activate it and then select a mode Before you use this feature you must connect an earphone Separate app sound Set the device to play media sound from a specific app on the connected Bluetooth speaker or headset separate from the sound of other apps For example you can listen to the Navigation app through your device s ...

Page 132: ...her to show the remaining battery percentage on the status bar Do not disturb Set the device to mute all sounds except for allowed exceptions Recently sent View the apps that received recent notifications and change the notification settings To customise notification settings for more apps tap See all All and select an app from the apps list App icon badges You can set the device to display a numb...

Page 133: ...d style Refer to Font size and style for more information Screen zoom Change the screen zoom setting Full screen apps Select apps to use with the full screen aspect ratio You can also set the device to hide the front camera from the screen Screen timeout Set the length of time the device waits before turning off the display s backlight Home screen Configure settings for the Home screen such as the...

Page 134: ...he device to turn on dark mode at night and turn it off in the morning based on your current location Custom schedule Set a specific time to turn on and off dark mode Blue light filter Reduce eye strain by limiting the amount of blue light emitted by the screen 1 On the Settings screen tap Display Blue light filter and tap the Turn on now switch to activate it 2 Drag the adjustment bar to adjust t...

Page 135: ...nge the screen mode while applying the blue light filter Optimising the full screen colour balance Optimise the display colour by adjusting the colour tones to your preference On the Settings screen tap Display Screen mode Vivid and adjust the colour adjustment bar under White balance When you drag the colour adjustment bar towards Cool the blue colour tone will increase When you drag the bar towa...

Page 136: ...ce is charging 1 On the Settings screen tap Display Screensaver 2 Select an option If you select Photo Frame or Photos a slideshow with selected images will start If you select PhotoTable selected images will appear as small cards and overlap 3 Tap to select albums for displaying images 4 When you are finished tap the Back button To preview the selected option tap Preview When you tap the screen w...

Page 137: ... Lock Set the device to unlock itself when trusted locations or devices are detected Refer to Smart Lock for more information Secure lock settings Change screen lock settings for the selected lock method Always On Display Set the device to display information while the screen is turned off Refer to Always On Display for more information Wallpaper services Set the device to use wallpaper services s...

Page 138: ... on the device you must unlock the screen using the pattern PIN or password you set 1 On the Settings screen tap Lock screen Smart Lock 2 Unlock the screen using the preset screen lock method 3 Select an option and follow the on screen instructions to complete the setup Biometrics and security Options Change the settings for securing the device On the Settings screen tap Biometrics and security Fa...

Page 139: ...onfigure additional security settings Face recognition You can set the device to unlock the screen by recognising your face If you use your face as a screen lock method your face cannot be used to unlock the screen for the first time after turning on the device To use the device you must unlock the screen using the pattern PIN or password you set when registering the face Be careful not to forget ...

Page 140: ... of direct sunlight 1 On the Settings screen tap Biometrics and security Face recognition 2 Read the on screen instructions and tap Continue 3 Set a screen lock method 4 Select whether you are wearing glasses or not and tap Continue 5 Hold the device with the screen facing towards you and look at the screen 6 Position your face inside the frame on the screen The camera will scan your face If unloc...

Page 141: ...itch to activate it If you want to set the device to unlock the screen without swiping on the locked screen after recognising your face tap the Stay on Lock screen switch to deactivate it If you want to reduce the possibility of recognising faces in photos or videos tap the Faster recognition switch to deactivate it This may decrease the face recognition speed If you want to set your device to rec...

Page 142: ... a screen lock method your fingerprint cannot be used to unlock the screen for the first time after turning on the device To use the device you must unlock the screen using the pattern PIN or password you set when registering the fingerprint Be careful not to forget your pattern PIN or password If your fingerprint is not recognised unlock the device using the pattern PIN or password you set when r...

Page 143: ... recognition sensor with protective films stickers or other accessories may decrease the fingerprint recognition rate If the fingerprint recognition sensor is initially covered with a protective film remove it before using the fingerprint recognition sensor Ensure that the fingerprint recognition sensor and your fingers are clean and dry If you bend your finger or use a fingertip the device may no...

Page 144: ...your fingerprints tap Done Checking registered fingerprints You can check whether your fingerprint is registered by placing your finger on the fingerprint recognition sensor 1 On the Settings screen tap Biometrics and security Fingerprints 2 Unlock the screen using the preset screen lock method 3 Tap Check added fingerprints 4 Place your finger on the fingerprint recognition sensor The recognition...

Page 145: ...activate it 4 On the locked screen place your finger on the fingerprint recognition sensor and scan your fingerprint Privacy Change the settings for privacy On the Settings screen tap Privacy Permission manager View the list of features and apps that have permission to use them You can also edit the permission settings Send diagnostic data Set the device to automatically send the device s diagnost...

Page 146: ... Smart Switch On the Settings screen tap Accounts and backup Accounts Add your Samsung and Google accounts or other accounts to sync with Backup and restore Keep your personal information app data and settings safe on your device You can back up your sensitive information and access it later You must sign in to your Google or Samsung account to back up or restore data Samsung Cloud Manage the cont...

Page 147: ...check the saved data or change the settings by tapping Other synced data or Samsung Cloud Drive When you connect your Samsung account and Microsoft account you can sync images and videos with Microsoft OneDrive Backing up data You can back up your device s data to Samsung Cloud 1 On the Settings screen tap Accounts and backup Samsung Cloud Back up this phone 2 Tick items you want to back up and ta...

Page 148: ...eatures Options Activate advanced features and change the settings that control them On the Settings screen tap Advanced features Excessive shaking or an impact to the device may cause an unintended input for some features using sensors Side key Select an app or feature to launch using the Side key Smart pop up view Select apps to view their notifications via pop up windows When using this feature...

Page 149: ...r to Game Launcher for more information Dual Messenger Install the second app and use two separate accounts for the same messenger app Refer to Dual Messenger for more information Send SOS messages Set the device to send help messages by pressing the Side key three times Motions and gestures Activate the motion feature and configure settings On the Settings screen tap Advanced features Motions and...

Page 150: ...pps and features Swipe to call or send messages Set the device to make a call or send a message when you swipe to the right or left on a contact or a phone number in the Phone or Contacts app Dual Messenger Install the second app and use two separate accounts for the same messenger app 1 On the Settings screen tap Advanced features Dual Messenger Supported apps will appear 2 Tap the switch of an a...

Page 151: ...also be deleted DigitalWellbeing and parental controls Options View the history of your device usage and use features to prevent your device from interfering with your life You can also set up parental controls for your children and manage their digital use On the Settings screen tap DigitalWellbeing and parental controls DigitalWellbeing View the daily usage history of your device Refer to Digita...

Page 152: ...being and parental controls DigitalWellbeing Number of unlocks Number of notifications App timers Set goals The time the screen was on Setting your goals You can set goals for how long to use your device and how many times to unlock it a day 1 On the Settings screen tap DigitalWellbeing and parental controls 2 Tap Screen time goal or Unlock goal under Your goals set a goal and then tap Set ...

Page 153: ...y focused on what you want While focus mode is on you can only use default apps and the apps you allowed exceptions for On the Settings screen tap DigitalWellbeing and parental controls Then tap the mode you want to activate under Focus mode and tap Start Activating wind down mode You can activate wind down mode to reduce eye strain before sleeping and prevent your sleep from being disturbed 1 On ...

Page 154: ...re Using the auto optimisation feature You can set the device to perform auto optimisation when your device is not in use Tap Advanced Auto optimisation and tap the switch to activate it If you want to set the time to perform auto optimisation tap Time Battery Check the remaining battery power and time to use the device For devices with low battery levels conserve battery power by activating power...

Page 155: ...d You can set the device to charge the battery more quickly Tap Charging and tap the Fast charging switch to activate it Adaptive power saving You can set the device to activate power saving mode automatically based on your usage patterns and the remaining battery power Tap Power mode and tap the Adaptive power saving switch to activate it Your device will activate power saving mode based on the s...

Page 156: ... capacity of the internal memory in the Specification section for your device on the Samsung website Managing the memory To delete files or uninstall apps that you do not use any more select a category Then tick items to select and tap Delete or Uninstall Memory On the Settings screen tap Device care Memory To speed up your device by stopping apps running in the background tick apps from the apps ...

Page 157: ...hen tap the switch to activate it Apps Manage the device s apps and change their settings You can view the apps usage information change their notification or permission settings or uninstall or disable unnecessary apps On the Settings screen tap Apps General management Customise your device s system settings or reset the device On the Settings screen tap General management Language and input Sele...

Page 158: ... language tap Set as default To keep the current language setting tap Keep current The selected language will be added to your languages list If you changed the default language the selected language will be added to the top of the list To change the default language from your languages list select the language you want and tap Apply If an app does not support the default language the next support...

Page 159: ...e over the air FOTA service You can also schedule software updates On the Settings screen tap Software update If emergency software updates are released for your device s security and to block new types of security threats they will be installed automatically without your agreement Download and install Check for and install updates manually Auto download overWi Fi Set the device to download update...

Page 160: ...o change your device s name tap Edit Status View various device information such as the SIM card status Wi Fi MAC address and serial number Legal information View legal information related to the device such as safety information and the open source licence Software information View the device s software information such as its operating system version and firmware version Battery information View...

Page 161: ...M or USIM card is blocked usually as a result of entering your PIN incorrectly several times You must enter the PUK supplied by your service provider PIN2 When you access a menu requiring the PIN2 you must enter the PIN2 supplied with the SIM or USIM card For more information contact your service provider Your device displays network or service error messages When you are in areas with weak signal...

Page 162: ...utions If the problem is still not resolved contact a Samsung Service Centre Restarting the device If your device freezes or hangs you may need to close apps or turn off the device and turn it on again Forcing restart If your device is frozen and unresponsive press and hold the Side key and theVolume Down key simultaneously for more than 7 seconds to restart it Resetting the device If the methods ...

Page 163: ...nnectivity problems due to issues with the service provider s base station Move to another area and try again When using the device while moving wireless network services may be disabled due to issues with the service provider s network The battery does not charge properly For Samsung approved chargers Ensure that the charger is connected properly Visit a Samsung Service Centre and have the batter...

Page 164: ...ia files If you receive error messages or multimedia files do not play when you open them on your device try the following Free some memory by transferring files to a computer or deleting files from your device Ensure that the music file is not Digital Rights Management DRM protected If the file is DRM protected ensure that you have the appropriate licence or key to play the file Ensure that the f...

Page 165: ...may lose registered information when performing the reset If the tips above do not solve the problem contact a Samsung Service Centre A connection is not established when you connect the device to a computer Ensure that the USB cable you are using is compatible with your device Ensure that you have the proper driver installed and updated on your computer Your device cannot find your current locati...

Page 166: ...es not appear on the notification panel Open the notification panel by dragging the status bar downwards and then drag the notification panel downwards Tap Quick panel layout and tap the Show brightness on top switch to activate it Removing the battery To remove the battery contact an authorised service centre To obtain battery removal instructions please visit www samsung com global ecodesign_ene...

Page 167: ...ion storage and retrieval system Trademarks SAMSUNG and the SAMSUNG logo are registered trademarks of Samsung Electronics Co Ltd Bluetooth is a registered trademark of Bluetooth SIG Inc worldwide Wi Fi Wi Fi Direct Wi Fi CERTIFIED and theWi Fi logo are registered trademarks of theWi Fi Alliance Manufactured under license from Dolby Laboratories Dolby Dolby Atmos and the double D symbol are tradema...

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