Samsung SM-J500M User Manual Download

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www.samsung.com

User Manual

English (LTN). 06/2016. Rev.1.0

SM-J500M
SM-J500M/DS
SM-J700M
SM-J700M/DS

Summary of Contents for SM-J500M

Page 1: ...www samsung com User Manual English LTN 06 2016 Rev 1 0 SM J500M SM J500M DS SM J700M SM J700M DS ...

Page 2: ...ps 33 Device and data management Applications 37 Installing or uninstalling apps 38 Phone 42 Contacts 43 Messages 45 Internet 46 Email 47 Camera 54 Gallery 55 Smart Manager 57 S Planner 59 Video 60 Voice Recorder 61 My Files 61 Memo 62 Clock 63 Calculator 64 Radio 65 Google apps Settings 67 Introduction 67 Wi Fi 69 Bluetooth 70 Airplane mode 71 Mobile hotspot and tethering 72 Data usage 72 SIM car...

Page 3: ...Display 76 Wallpaper 76 Themes 76 Lock screen and security 77 Privacy 77 Easy mode 78 Accessibility 78 Accounts 79 Backup and reset 80 Language and input 80 Battery 81 Storage 81 Accessories 81 Date and time 82 User manual 82 About device Appendix 83 Troubleshooting ...

Page 4: ...ce or apps to work improperly Software sound sources wallpapers images and other media provided with this device are licensed for limited use Extracting and using these materials for commercial or other purposes is an infringement of copyright laws Users are entirely responsible for illegal use of media You may incur additional charges for data services such as messaging uploading and downloading ...

Page 5: ...he supplied items are designed only for this device and may not be compatible with other devices Appearances and specifications are subject to change without prior notice You can purchase additional accessories from your local Samsung retailer Make sure they are compatible with the device before purchase Use only Samsung approved accessories Using unapproved accessories may cause the performance p...

Page 6: ...ront camera Proximity sensor Receiver Power key Multipurpose jack Touchscreen Recents key Microphone Home key Flash Main antenna Loud speaker Volume key Rear camera Back cover GPS antenna SM J700M SM J700M DS Flash GPS antenna SM J500M SM J500M DS ...

Page 7: ...approved screen protector is recommended Unapproved screen protectors may cause the sensors to malfunction Do not allow water to contact the touchscreen The touchscreen may malfunction in humid conditions or when exposed to water Keys Key Function Power Press and hold to turn the device on or off Press to turn on or lock the screen Recents Tap to open the list of recent apps Home Press to turn on ...

Page 8: ...er Be careful not to damage your fingernails when you remove the back cover Do not bend or twist the back cover excessively Doing so may damage the cover 2 Insert the battery with the battery s gold colored contacts properly aligned with the device s contacts 2 1 ...

Page 9: ...Basics 9 3 Replace the back cover Removing the battery 1 Remove the back cover 2 Pull out the battery ...

Page 10: ...les Unapproved chargers or cables can cause the battery to explode or damage the device 1 Connect the USB cable to the USB power adaptor and then plug the end of the USB cable into the multipurpose jack Connecting the charger improperly may cause serious damage to the device Any damage caused by misuse is not covered by the warranty 2 Plug the USB power adaptor into an electric socket ...

Page 11: ...time While charging open the Home screen and tap Apps Settings Battery The actual charging time may vary depending on the status of your device and the charging conditions The remaining charging time may not be displayed when you charge the device in very cold or very hot conditions Reducing the battery consumption Your device provides various options that help you conserve battery power Optimize ...

Page 12: ... lower electric current The device can be used while it is charging but it may take longer to fully charge the battery If the device receives an unstable power supply while charging the touchscreen may not function If this happens unplug the charger from the device While charging the device and the charger may heat up This is normal and should not affect the device s lifespan or performance If the...

Page 13: ... to activate it To deactivate ultra power saving mode tap MORE Turn off Ultra power saving mode The usage time left shows the time remaining before the battery power runs out Usage time left may vary depending on your device settings and operating conditions SIM or USIM card Installing the SIM or USIM card Insert the SIM or USIM card provided by the mobile telephone service provider Only microSIM ...

Page 14: ...ard slot 1 1 and the secondary SIM or USIM card into SIM card slot 2 2 1 2 Do not insert a memory card into the SIM card slot If a memory card happens to be lodged in the SIM card slot take the device to a Samsung Service Center to remove the memory card Use caution not to lose or let others use the SIM or USIM card Samsung is not responsible for any damages or inconveniences caused by lost or sto...

Page 15: ...Basics 15 Removing the SIM or USIM card 1 Remove the back cover and battery 2 Pull out the SIM or USIM card Single SIM models Dual SIM models ...

Page 16: ...er Select a SIM or USIM card and tap the switch to activate it Changing the display name and icon of SIM or USIM cards On the Home screen tap Apps Settings SIM card manager Select a SIM or USIM card tap Name or Icon Set a display name and icon for each card Switching between cards When two SIM or USIM cards are activated card selection icons appear on the dashboard of the notification panel Open t...

Page 17: ...tored in it Use caution to insert the memory card right side up The device supports the FAT and the exFAT file systems for memory cards When inserting a card formatted in a different file system the device asks to reformat the memory card Frequent writing and erasing of data shortens the lifespan of memory cards When inserting a memory card into the device the memory card s file directory appears ...

Page 18: ... device On the Home screen tap Apps Settings Storage SD card Format FORMAT Before formatting the memory card remember to make backup copies of all important data stored in the memory card The manufacturer s warranty does not cover loss of data resulting from user actions Turning the device on and off Press and hold the Power key for a few seconds to turn on the device When you turn on your device ...

Page 19: ...e edges of the screen which are outside of the touch input area Leaving the touchscreen idle for extended periods may result in afterimages screen burn in or ghosting Turn off the touchscreen when you do not use the device It is recommended to use fingers when you use the touchscreen Tapping To open an app to select a menu item to press an on screen button or to enter a character using the keyboar...

Page 20: ...Basics 20 Dragging To move an item tap and hold it and drag it to the target position Double tapping Double tap on a webpage or image to zoom in Double tap again to return ...

Page 21: ... Home screen or the Apps screen to view other panels Swipe upwards or downwards to scroll through a webpage or a list of items such as contacts Spreading and pinching Spread two fingers apart on a webpage map or image to zoom in a part Pinch to zoom out ...

Page 22: ... It displays widgets shortcuts to apps and more To view other panels swipe to the left or right or tap one of the screen indicators at the bottom of the screen The Home screen may appear differently depending on the region or service provider A widget An app Screen indicators Favorite apps Apps screen icon A folder ...

Page 23: ...en and the locked screen Widgets Add widgets to the Home screen Widgets are small apps that launch specific app functions to provide information and convenient access on your Home screen Themes Change the device s theme Visual elements of interface such as colors icons and wallpapers will change depending on the selected theme Adding items Tap and hold an app or a folder from the Apps screen and t...

Page 24: ...screen To remove an item tap and hold the item Then drag it to Remove at the top of the screen Creating folders 1 On the Home screen tap and hold an app and then drag it over another app 2 Drop the app when a folder frame appears around the apps A new folder containing the selected apps will be created 3 Tap Enter folder name and enter a folder name To change the folder color tap To add more apps ...

Page 25: ...r all apps including newly installed apps On the Home screen tap Apps to open the Apps screen To view other panels swipe to the left or right or select a screen indicator at the bottom of the screen Moving items This feature may not be available depending on the region or service provider On the Apps screen tap EDIT Tap and hold an item and drag it to a new location To move the item to another pan...

Page 26: ...appears around the apps A new folder containing the selected apps will be created 4 Tap Enter folder name and enter a folder name To change the folder color tap To add more apps to the folder tap and hold another app and then drag it to the folder ...

Page 27: ... of the screen Icon Meaning No signal Signal strength Currently accessing SIM or USIM card dual SIM models Roaming outside of normal service area GPRS network connected EDGE network connected UMTS network connected HSDPA network connected HSPA network connected LTE network connected Wi Fi connected Bluetooth feature activated GPS activated Call in progress Missed call New text or multimedia messag...

Page 28: ...any direction You can change the way that you lock the screen to prevent others from accessing your personal information On the Apps screen tap Settings Lock screen and security Screen lock type and then select a screen lock method The device requires an unlock code whenever unlocking it If the unlock code is forgotten take the device to a Samsung Service Center to reset it Pattern Draw a pattern ...

Page 29: ...and symbols and then enter the password again to verify it Notification panel Using the notification panel When you receive new notifications such as messages or missed calls indicator icons appear on the status bar To see more information about the icons open the notification panel and view the details To open the notification panel drag the status bar downwards To close the notification panel sw...

Page 30: ...ch Settings Tap a notification and perform various actions Clear all notifications Maximize brightness for better visibility in bright conditions View more quick setting buttons Quick setting buttons Adjust the brightness Select a SIM or USIM card Using quick setting buttons Tap quick setting buttons to activate some features Swipe to the left or right on the buttons area to view more buttons To v...

Page 31: ...e For all caps tap it twice Enter a space Change the keyboard settings Changing the input language Tap Add input languages and then select the languages to use When you select two or more languages you can switch between the input languages by swiping to the left or right on the space key Changing the keyboard layout Tap select a language under Languages and types and then select a keyboard layout...

Page 32: ...t was used Enter text by voice Start or pause entering text by voice Enter emoticons Change the keyboard settings Copying and pasting 1 Tap and hold over text 2 Drag or to select the desired text or tap Select all to select all text 3 Tap Copy or Cut The selected text is copied to the clipboard 4 Tap and hold where the text is to be inserted and tap Paste ...

Page 33: ... running apps tap CLOSE ALL Device and data management Transferring data from your previous device You can transfer data from a previous device to your new device via Samsung Smart Switch The following versions of Samsung Smart Switch are available Mobile version Transfer data between mobile devices You can download the app from Galaxy Apps or Play Store Computer version Transfer data between your...

Page 34: ...uter visit www samsung com smartswitch to download Smart Switch 2 On the computer launch Smart Switch If your previous device is not a Samsung device back up data to a computer using a program provided by the device s manufacturer Then skip to the fifth step 3 Connect your previous device to the computer using the USB cable 4 On the computer follow the on screen instructions to back up data from t...

Page 35: ...e notification panel and then tap Transferring media files via USB Transferring media files Tap Transferring images if your computer does not support MediaTransfer Protocol MTP or not have any appropriate driver installed 3 Transfer files between your device and the computer Updating the device The device can be updated to the latest software Updating over the air The device can be directly update...

Page 36: ... app data and settings safe on your device You can back up your sensitive information to a backup account and access it later You must sign in to your Google account to back up or restore data Refer to Accounts for more information On the Apps screen tap Settings Backup and reset Back up my data for the Google account and then tap the switch to activate it Tap Backup account and select an account ...

Page 37: ... purchase and download apps where charges apply tap the price and follow the on screen instructions To change the auto update settings tap MORE Settings Auto update apps and then select an option Play Store Purchase and download apps Tap Play Store on the Apps screen Installing apps Browse apps by category or tap the search field to search for a keyword Select an app to view information about it T...

Page 38: ...ct an app and then tap DISABLE or UNINSTALL DISABLE Disable selected default apps that cannot be uninstalled from the device UNINSTALL Uninstall downloaded apps Enabling apps On the Apps screen tap Settings Applications Application manager Turned off select an app and then tap ENABLE Phone Introduction Make or answer voice and video calls Making calls 1 Tap Phone on the Apps screen 2 Enter a phone...

Page 39: ...contacts list Preview the phone number Hide the keypad Delete a preceding character Access additional options Dual SIM models Tap or to make a voice call or tap to make a video call Add the number to the contacts list Preview the phone number Hide the keypad Delete a preceding character Access additional options ...

Page 40: ... tap Dual SIM models Enter the country code area code and phone number and then tap or Receiving calls Answering a call When a call comes in drag outside the large circle Rejecting a call When a call comes in drag outside the large circle To send a message when rejecting an incoming call drag the reject message bar upwards To create various rejection messages open the Apps screen and tap Phone MOR...

Page 41: ...en using the speakerphone keep the device away from your ears Keypad Hide Open or close the keypad Mute Turn off the microphone so that the other party cannot hear you Email Send an email Message Send a message Internet Browse webpages Contacts Open the contacts list S Planner Open the calendar Memo Create a memo End the current call During a video call Tap the screen to use the following options ...

Page 42: ... number to the contacts list from the keypad open the Apps screen and tap Phone If the keypad does not appear on the screen tap to open the keypad Enter the number and tap Add to Contacts To add a phone number to the contacts list from received calls or messages open the Apps screen and tap Phone LOG a contact CREATE CONTACT Importing contacts Import contacts from storage services to your device O...

Page 43: ...the contacts list and enter search criteria Once a contact is selected take one of the following actions Add to favorite contacts Make a voice or video call Compose a message Compose an email Messages Introduction Send and view messages by conversation Sending messages You may incur additional charges for sending messages when you are roaming 1 Tap Messages on the Apps screen 2 Tap ...

Page 44: ...er a message Select contacts from the contacts list Enter recipients Attach files Select a SIM or USIM card 4 Single SIM models Tap SEND to send the message Dual SIM models Tap or to send the message Viewing messages Messages are grouped into message threads by contact You may incur additional charges for receiving messages when you are roaming 1 Tap Messages on the Apps screen 2 On the messages l...

Page 45: ...he Apps screen 2 Tap the address field 3 Enter the web address or a keyword and then tap Go To view the toolbars drag your finger downwards slightly on the screen Open the homepage Move to the previously visited page Open the browser s tab manager Access additional options Refresh the current webpage View your bookmarks saved webpages and recent history ...

Page 46: ...ail account tap MANUAL SETUP 3 Follow the on screen instructions to complete the setup To set up another email account tap MORE Settings Add account If you have more than one email account you can set one as the default account Tap MORE Settings MORE Set default account Sending emails 1 Tap to compose an email 2 Add recipients and enter an email text 3 Tap SEND to send the mail Reading emails On t...

Page 47: ...s where you may violate other people s privacy Taking photos or recording videos 1 Tap the image on the preview screen where the camera should focus 2 Tap to take a photo or tap to record a video Spread two fingers apart on the screen to zoom in and pinch to zoom out To capture an image from the video while recording tap Capture To change the focus while recording a video tap where you want to foc...

Page 48: ...ou record video at high resolution Launching Camera on the locked screen To quickly take photos launch Camera on the locked screen On the locked screen drag outside the large circle This feature may not be available depending on the region or service provider Some camera features are not available when you launch Camera from the locked screen while the security features are activated Launching Cam...

Page 49: ... result in noise in photos Change the exposure value This determines how much light the camera s sensor receives For low light situations use a higher exposure Panorama Take a series of photos horizontally or vertically and then stitch them together to create a wide scene On the preview screen tap MODE Panorama To get the best shots using panorama mode follow these tips Move the camera slowly in o...

Page 50: ...l switch to activate it Show your palm to the front camera After recognizing your palm the device will take a photo after two seconds Wide selfie Take a wide self portrait to include more people in the photo and avoid leaving people out 1 On the preview screen tap to switch to the front camera for self portraits 2 Tap MODE Wide selfie 3 Face the front camera lens 4 When the device detects your fac...

Page 51: ...on the preview screen may be cut out of the photo depending on the shooting conditions Interval shot Take series of self portraits at an interval and save photos you want 1 On the preview screen tap to switch to the front camera for self portraits 2 Tap MODE Interval shot 3 When the device detects your face tap the screen to take a photo of yourself The device will take four photos at the two seco...

Page 52: ...llery On the preview screen tap MODE Sound shot Sports Take a photo of fast moving subjects On the preview screen tap MODE Sports HDR Rich tone Take photos with rich colors and reproduce details even in bright and dark areas On the preview screen tap MODE HDR Rich tone Without effect With effect ...

Page 53: ...eo size front Select a resolution for videos Using a higher resolution will result in higher quality videos but they will take up more memory Gesture control Set the device to detect your palm so you can use it to take self portraits Save pictures as previewed Invert the image to create a mirror image of the original scene when taking photos with the front camera Grid lines Display viewfinder guid...

Page 54: ... camera settings Gallery Introduction View and manage photos and videos stored in the device Viewing images or videos 1 Tap Gallery on the Apps screen 2 Select an image or a video Video files show the icon on the preview thumbnail To play a video tap More options Move to the previous screen Share the image with others Delete the image Modify the image To hide or show the menus tap the screen ...

Page 55: ...ple images and videos 1 On the Gallery main screen tap and hold an image or a video to delete 2 Tick the images or videos to delete 3 Tap DELETE Smart Manager Introduction The Smart manager provides an overview of the status of your device s battery storage RAM and system security You can also automatically optimize the device with one tap of your finger ...

Page 56: ...or devices with low battery levels conserve battery power by activating power saving features and closing apps that are consuming an excessive amount of battery power The usage time left shows the time remaining before the battery power runs out Usage time left may vary depending on your device settings and operating conditions Storage Check the status of used and available memory capacity You can...

Page 57: ...p S Planner on the Apps screen 2 Tap or double tap a date If the date already has saved events or tasks in it tap the date and tap 3 Enter event details Select a calendar to use or sync with Enter the location of the event Enter a title Set a start and end date for the event Add more details Set an alarm 4 Tap SAVE to save the event ...

Page 58: ...nts and tasks with your accounts On the Apps screen tap Settings Accounts select an account service and then tap the Sync Calendar switch to sync events and tasks with the account To add accounts to sync with open the Apps screen and tap S Planner MORE Manage calendars Add account Then select an account to sync with and sign in When an account is added a green circle is displayed next to the accou...

Page 59: ...s Tap Video on the Apps screen Select a video to play Change screen ratio Rewind or fast forward by dragging the bar Skip to the previous video Tap and hold to rewind Skip to the next video Tap and hold to fast forward Access additional options Pause and resume playback Adjust the volume ...

Page 60: ...Voice Recorder Use this app to record or play voice memos 1 On the Apps screen tap Voice Recorder 2 Tap to start recording Speak into the microphone Tap to pause recording Start recording 3 Tap SAVE to finish recording ...

Page 61: ...y category On the Apps screen tap Tools Memo Composing memos Tap on the memos list and enter a memo While composing a memo use the following options Category Create or set a category Tasks Add tick boxes at the beginning of each row to create a list of tasks Image Insert images Voice Make a voice recording to insert To save the memo tap SAVE To edit a memo tap a memo and then tap the content of th...

Page 62: ...ious alarm options and then tap SAVE To activate or deactivate alarms tap the clock icon next to the alarm in the alarms list Stopping alarms Tap DISMISS to stop an alarm If you have previously enabled the snooze option tap SNOOZE to repeat the alarm after a specified length of time Deleting alarms Tap on an alarm in the list of alarms World clock On the Apps screen tap Clock World clock Creating ...

Page 63: ...and then tap START To open the keypad to enter the duration tap the duration input field 3 Tap DISMISS when the timer goes off Calculator Perform simple or complex calculations Tap Calculator on the Apps screen Rotate the device to landscape orientation to display the scientific calculator If Auto rotate is disabled tap to display the scientific calculator To see the calculation history tap HISTOR...

Page 64: ...t of available stations Add the current radio station to the favorites list Access additional options Search for an available radio station Turn the FM radio on or off Fine tune the frequency View the list of favorite stations Enter radio station frequency manually Record a song from the FM radio Scan and save available stations automatically Scanning radio stations Tap Radio on the Apps screen Ta...

Page 65: ... available or may be labeled differently depending on the region or service provider Chrome Search for information and browse webpages Gmail Send or receive emails via the Google Mail service Maps Find your location on the map search for locations and view location information for various places Play Music Discover listen to and share music on your device Play Movies TV Watch videos stored on your...

Page 66: ... others Photos Search for manage and edit all your photos and videos from various sources in one place Hangouts Chat with your friends individually or in groups and use images emoticons and video calls while you are chatting Google Search quickly for items on the Internet or your device Voice Search Search quickly for items by saying a keyword or phrase ...

Page 67: ...heWi Fi feature to connect to aWi Fi network and access the Internet or other network devices Turn offWi Fi to save the battery when not in use 1 On the Settings screen tap Wi Fi and then tap the switch to activate it 2 Select a network from theWi Fi networks list Networks that require a password appear with a lock icon 3 Tap CONNECT Once the device connects to aWi Fi network the device will recon...

Page 68: ...ons request Sending and receiving data You can share data such as contacts or media files with other devices The following actions are an example of sending an image to another device 1 Tap Gallery on the Apps screen 2 Select an image 3 Tap Share Wi Fi Direct and select a device to transfer the image to 4 Accept theWi Fi Direct connection request on the other device If the devices are already conn...

Page 69: ...tapping communications for commercial purposes Samsung is not responsible for the repercussion of illegal use of the Bluetooth feature Pairing with other Bluetooth devices 1 On the Settings screen tap Bluetooth and then tap the switch to activate it The detected devices are listed 2 Select a device to pair with If your device has paired with the device before tap the device name without confirming...

Page 70: ...is not in the list request that the device turns on its visibility option 4 Accept the Bluetooth connection request on the other device Unpairing Bluetooth devices 1 Tap Bluetooth on the Settings screen The device displays the paired devices in the list 2 Tap next to the device name to unpair 3 Tap Unpair Airplane mode This disables all wireless functions on your device You can use only non networ...

Page 71: ...SB tethering to share the device s mobile data connection with a computer via USB When connected to a computer the device is used as a wireless modem for the computer Using the mobile hotspot Use your device as a mobile hotspot to share your device s mobile data connection with other devices 1 On the Settings screen tap Mobile hotspot and tethering Mobile hotspot 2 Tap the switch to activate it Th...

Page 72: ...o set the limit 3 Drag the warning adjustment bar upwards or downwards to set a data usage alert level The device will alert you when the warning level is reached SIM card manager dual SIM models Activate your SIM or USIM cards and customize the SIM card settings Refer to Using dual SIM or USIM cards dual SIM models for more information On the Settings screen tap SIM card manager Voice call Select...

Page 73: ...k type Access Point Names Set up access point names APNs Network operators Search for available networks and manually register a network More connection settings Options Customize settings to control other features On the Settings screen tap More connection settings Printing Configure settings for printer plug ins installed on the device You can search for available printers or add one manually to...

Page 74: ...ters you want to connect the device to 1 On the Settings screen tap More connection settings Printing 2 Select a printer plug in and tap the switch to activate it The device searches for printers that are connected to the sameWi Fi network as your device To add printers manually tap MORE Add printer ADD PRINTER To change print settings tap MORE Printing settings Printing content While viewing cont...

Page 75: ...mode Set the device to use sound mode or silent mode Volume Adjust the volume level for call ringtones music and videos system sounds and notifications Ringtone Change the ringtone settings Sound quality and effects Configure additional sound settings Display Change the display settings On the Settings screen tap Display Brightness Adjust the brightness of the display Outdoor mode Activate outdoor...

Page 76: ...The available options may vary depending on the screen lock method selected Screen lock type Change the screen lock method Info and app shortcuts Change settings for the items displayed on the locked screen Notifications on lock screen Set whether or not to show notification content on the locked screen and select which notifications to display Find My Mobile Activate or deactivate the Find My Mob...

Page 77: ...ience by using a simpler layout and bigger icons on the Home screen Switching to easy mode 1 On the Settings screen tap Easy mode Easy mode 2 Tap DONE Returning to standard mode Swipe to the left on the Home screen and tap Settings Easy mode Standard mode DONE Managing shortcuts To add a shortcut to an app to the Home screen swipe to the left tap and then select an app To add a shortcut to a conta...

Page 78: ...vice to alert you to notifications that you have not checked at the interval Answering and ending calls Change the method of answering or ending calls Single tap mode Set the device to control incoming calls or notifications by tapping the button instead of dragging it Services View accessibility services installed on the device Accounts Add your Samsung and Google accounts or other accounts to sy...

Page 79: ...ccounts On the Settings screen tap Accounts select an account name select the account to remove and then tap MORE Remove account Backup and reset Change the settings for managing settings and data On the Settings screen tap Backup and reset Back up my data Back up your personal information and app data to the Google server You can also set the device to automatically back up data Backup account Se...

Page 80: ...e Settings screen tap Battery The usage time left shows the time remaining before the battery power runs out Usage time left may vary depending on your device settings and operating conditions BATTERY USAGE View the amount of battery power consumed by your device Power saving mode Activate power saving mode and change the settings for power saving mode Refer to Power saving mode for more informati...

Page 81: ...cessories Automatic unlock Set the device to unlock automatically when the cover is flipped open You can use this feature only for some screen lock methods This feature may not be supported by some devices Date and time Access and alter the following settings to control how the device displays the time and date On the Settings screen tap Date and time If the battery remains fully discharged or rem...

Page 82: ...ation to learn how to use the device and apps or configure important settings On the Settings screen tap User manual About device Access device information edit the device name or update device software On the Settings screen tap About device ...

Page 83: ...IN incorrectly several times You must enter the PUK supplied by your service provider PIN2 When you access a menu requiring the PIN2 you must enter the PIN2 supplied with the SIM or USIM card For more information contact your service provider Your device displays network or service error messages When you are in areas with weak signals or poor reception you may lose reception Move to another area ...

Page 84: ...ched or damaged visit a Samsung Service Center Your device freezes or encounters a fatal error Try the following solutions If the problem is still not resolved contact a Samsung Service Center Restarting the device If your device freezes or hangs you may need to close apps or turn off the device and turn it on again Forcing restart If your device is frozen and unresponsive press and hold the Power...

Page 85: ... often disconnected or audio quality is poor Ensure that you are not blocking the device s internal antenna When you are in areas with weak signals or poor reception you may lose reception You may have connectivity problems due to issues with the service provider s base station Move to another area and try again When using the device while moving wireless network services may be disabled due to is...

Page 86: ...r feels hot for a prolonged period do not use it for a while If the device continues to overheat contact a Samsung Service Center Error messages appear when launching the camera Your device must have sufficient available memory and battery power to operate the camera app If you receive error messages when launching the camera try the following Charge the battery Free some memory by transferring fi...

Page 87: ...s may not work properly Your device supports multimedia files that are authorized by your network service provider or providers of additional services Some content circulated on the Internet such as ringtones videos or wallpapers may not work properly Another Bluetooth device is not located Ensure that the Bluetooth wireless feature is activated on your device Ensure that the Bluetooth wireless fe...

Page 88: ...erwise you cannot restore data if it is corrupted or lost Samsung is not responsible for the loss of data stored in the device A small gap appears around the outside of the device case This gap is a necessary manufacturing feature and some minor rocking or vibration of parts may occur Over time friction between parts may cause this gap to expand slightly There is not enough space in the device s s...

Page 89: ... storing in any information storage and retrieval system without the prior written permission of Samsung Electronics Trademarks SAMSUNG and the SAMSUNG logo are registered trademarks of Samsung Electronics Bluetooth is a registered trademark of Bluetooth SIG Inc worldwide Wi Fi Wi Fi Protected Setup Wi Fi Direct Wi Fi CERTIFIED and theWi Fi logo are registered trademarks of theWi Fi Alliance All o...

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