Samsung SM-J415FN User Manual Download

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www.samsung.com

USER MANUAL

English. 06/2019. Rev.1.0

SM-J415F

SM-J415F/DS

SM-J415FN

SM-J415FN/DS

SM-J415GN

SM-J415GN/DS

SM-J610F

SM-J610F/DS

SM-J610FN

SM-J610FN/DS

SM-J610G

SM-J610G/DS

Summary of Contents for SM-J415FN

Page 1: ...www samsung com USER MANUAL English 06 2019 Rev 1 0 SM J415F SM J415F DS SM J415FN SM J415FN DS SM J415GN SM J415GN DS SM J610F SM J610F DS SM J610FN SM J610FN DS SM J610G SM J610G DS...

Page 2: ...m your previous device Smart Switch 34 Understanding the screen 47 Notification panel 49 Entering text Apps and features 52 Installing or uninstalling apps 54 Phone 59 Contacts 63 Messages 66 Internet...

Page 3: ...nnections 117 Wi Fi 119 Bluetooth 120 NFC and payment NFC enabled models 123 Data saver 123 SIM card manager dual SIM models 124 Mobile Hotspot andTethering 125 More connection settings 128 Sounds and...

Page 4: ...registry settings or modified operating system software Attempting to customise the operating system may cause the device or apps to work improperly Software sound sources wallpapers images and other...

Page 5: ...on part or all of the touchscreen for extended periods and turn off the touchscreen when not using the device You can set the touchscreen to turn off automatically when you are not using it Launch the...

Page 6: ...formance and is in the device s normal range of operation If the battery becomes too hot the charger may stop charging Do the following when the device heats up Disconnect the charger from the device...

Page 7: ...recording videos for extended periods When streaming videos while using the maximum brightness setting When connecting to aTV While multitasking or when running many apps in the background When using...

Page 8: ...ntinues to overheat contact a Samsung Service Centre Device limitations when the device overheats When the device heats up the features and performance may be limited or the device may turn off to coo...

Page 9: ...ery cold or very hot temperatures Do not expose your device to direct sunlight for extended periods Do not use or store your device for extended periods in very hot areas such as inside a car in the s...

Page 10: ...es and specifications are subject to change without prior notice You can purchase additional accessories from your local Samsung retailer Make sure they are compatible with the device before purchase...

Page 11: ...se jack Volume key SIM card tray Single SIM models Memory card tray Dual SIM models SIM card Memory card tray Speaker Front camera Proximity Light sensor Flash Speaker Main antenna GPS antenna Flash R...

Page 12: ...ipurpose jack Volume key SIM card tray Single SIM models Memory card tray Dual SIM models SIM card Memory card tray Speaker Front camera Proximity Light sensor Flash Speaker Main antenna GPS antenna F...

Page 13: ...se the device only after it has been repaired at a Samsung Service Centre Connectivity problems and battery drain may occur in the following situations If you attach metallic stickers on the antenna a...

Page 14: ...e screen Volume Press to adjust the device volume Soft buttons Back button Home button Recents button When you turn on the screen the soft buttons will appear at the bottom of the screen The soft butt...

Page 15: ...arger improperly may cause serious damage to the device Any damage caused by misuse is not covered by the warranty To save energy unplug the charger when not in use The charger does not have a power s...

Page 16: ...ns When the battery power is low the battery icon appears empty If the battery is completely discharged the device cannot be turned on immediately when the charger is connected Allow a depleted batter...

Page 17: ...card Installing the SIM or USIM card Insert the SIM or USIM card provided by the mobile telephone service provider For dual SIM models you can insert two SIM or USIM cards so you can have two phone nu...

Page 18: ...Basics 18 Single SIM models...

Page 19: ...Basics 19 Dual SIM models SIM card tray 1...

Page 20: ...ay 2 1 Insert the ejection pin into the hole next to the tray to loosen the tray Ensure that the ejection pin is perpendicular to the hole Otherwise the device may be damaged 2 Pull out the tray gentl...

Page 21: ...card tray 2 4 Gently press the SIM or USIM card into the SIM card tray to secure it If the card is not fixed firmly into the tray the SIM card may leave or fall out of the tray 5 Insert the tray back...

Page 22: ...card manager Select a SIM or USIM card and tap the switch to activate it Customising SIM or USIM cards Launch the Settings app tap Connections SIM card manager and then select a SIM or USIM card to a...

Page 23: ...or corrupt the data stored in it Use caution to insert the memory card right side up The device supports the FAT and the exFAT file systems for memory cards When inserting a card formatted in a differ...

Page 24: ...to the tray to loosen the tray Ensure that the ejection pin is perpendicular to the hole Otherwise the device may be damaged 2 Pull out the tray gently from the tray slot When you remove the tray from...

Page 25: ...tray slot If you insert the tray into your device while the tray is wet your device may be damaged Always make sure the tray is dry Fully insert the tray into the tray slot to prevent liquid from ent...

Page 26: ...amsung is not responsible for losses including loss of data resulting from the misuse of external storage devices Formatting the memory card A memory card formatted on a computer may not be compatible...

Page 27: ...s and hold the Power key and then tap Power off Follow all posted warnings and directions from authorised personnel in areas where the use of wireless devices is restricted such as aeroplanes and hosp...

Page 28: ...e The usage time left shows the time remaining before the battery power runs out Usage time left may vary depending on your device settings and operating conditions Deactivating emergency mode To deac...

Page 29: ...nitial setup 6 Follow the on screen instructions to proceed the initial setup 7 Set a screen lock method to protect your device You can protect your personal information by preventing others from acce...

Page 30: ...re Create your Samsung account with your email address To check the list of services that can be used with your Samsung account visit account samsung com For more information on Samsung accounts launc...

Page 31: ...red information 3 Read and agree to the terms and conditions and tap Next to finish registering your Samsung account If a pop up window about using biometric data appears tap Register You can verify y...

Page 32: ...the right to transfer Transferring data wirelessly viaWi Fi Direct Transfer data from your previous device to your device wirelessly viaWi Fi Direct 1 On the previous device launch Smart Switch If you...

Page 33: ...fer data from external storage Transferring backup data from a computer Transfer data between your device and a computer You must download the Smart Switch computer version app from www samsung com sm...

Page 34: ...ay the imported data the data will be saved to a similar app Understanding the screen Controlling the touchscreen Do not allow the touchscreen to come into contact with other electrical devices Electr...

Page 35: ...ics 35 Tapping Tap the screen Tapping and holding Tap and hold the screen for approximately 2 seconds Dragging Tap and hold an item and drag it to the target position Double tapping Double tap the scr...

Page 36: ...Basics 36 Swiping Swipe upwards downwards to the left or to the right Spreading and pinching Spread two fingers apart or pinch on the screen...

Page 37: ...ents button Home button and Back button by default The functions of the buttons can change according to the app currently being used or usage environment Back button Home button Recents button Button...

Page 38: ...creen tap the Gesture hints switch to deactivate it Setting the navigation bar Launch the Settings app tap Display Navigation bar and then select an option Navigation type Set the device to hide or di...

Page 39: ...features It displays widgets shortcuts to apps and more The Apps screen displays icons for all apps including newly installed apps The screen may appear differently depending on the region or service...

Page 40: ...Apps screen Alternatively tap the Home button or the Back button Home screen Apps screen If you add the Apps button on the Home screen you can open the Apps screen by tapping the button On the Home sc...

Page 41: ...reen in landscape mode Moving items Tap and hold an item and then drag it to a new location To move the item to another panel drag it to the side of the screen To add a shortcut to an app on the Home...

Page 42: ...d apps will be created Tap Enter folder name and enter a folder name Adding more apps Tap Add apps on the folder Tick the apps to add and tap Add You can also add an app by dragging it to the folder M...

Page 43: ...Tap on the panel Wallpapers Change the wallpaper settings for the Home screen and the locked screen Themes Change the device s theme Visual elements of interface such as colours icons and wallpapers w...

Page 44: ...n the table below are most common The status bar may not appear at the top of the screen in some apps To display the status bar drag down from the top of the screen Some indicator icons appear only wh...

Page 45: ...ing the Power key turns off the screen and locks it Also the screen turns off and automatically locks if the device is not used for a specified period To unlock the screen swipe in any direction when...

Page 46: ...er your face to unlock the screen Refer to Face recognition for more information Fingerprints Register your fingerprints to unlock the screen Refer to Fingerprint recognition Galaxy J6 for more inform...

Page 47: ...anel drag the status bar downwards To close the notification panel swipe upwards on the screen You can use the following functions on the notification panel View the notification details and perform v...

Page 48: ...n features Swipe downwards on the notification panel to view more buttons To change feature settings tap the text under each button To view more detailed settings tap and hold a button To rearrange bu...

Page 49: ...upported languages Break to the next line Delete a preceding character Enter symbols Enter uppercase For all caps tap it twice Additional keyboard functions Enter a space View more keyboard functions...

Page 50: ...ivate it On a 3x4 keyboard a key has three or four characters To enter a character tap the corresponding key repeatedly until the desired character appears Additional keyboard functions Predict words...

Page 51: ...s when browsing webpages 1 Tap and hold over a word that you want to look up If the word you want to look up is not selected drag or to select the desired text 2 Tap Dictionary on the options list If...

Page 52: ...INSTALL To purchase and download apps where charges apply tap the price and follow the on screen instructions To change the auto update settings tap Settings Auto update apps and then select an option...

Page 53: ...device When you open an app a pop up window may appear and request access to certain features or information Tap Allow on the pop up window to grant permissions to the app To view your app permission...

Page 54: ...and video calls Making calls 1 Launch the Phone app and tap Keypad 2 Enter a phone number 3 Tap to make a voice call or tap to make a video call Preview the phone number Delete a preceding character A...

Page 55: ...dial tap Keypad or Contacts Speed dial numbers select a speed dial number and then add a phone number To make a call tap and hold a speed dial number on the keypad For speed dial numbers 10 and up tap...

Page 56: ...ll is missed the icon appears on the status bar Open the notification panel to view the list of missed calls Alternatively launch the Phone app and tap Recents to view missed calls Blocking phone numb...

Page 57: ...the speakerphone When using the speakerphone keep the device away from your ears Mute Turn off the microphone so that the other party cannot hear you Keypad Hide Open or close the keypad End the curre...

Page 58: ...nd tap Recents 2 Tap a caller s image and tap Add or tap a phone number and tap Add to Contacts 3 Tap Create contact to create a new contact or tap Update existing to add the number to an existing con...

Page 59: ...ing a new contact 1 Launch the Contacts app and tap 2 Select a storage location and tap Select 3 Enter contact information Select a storage location Add an image Open more information fields Enter con...

Page 60: ...ontacts with online contacts saved in your web accounts such as your Samsung account 1 Launch the Settings app tap Accounts and backup Accounts and select the account to sync with 2 Tap Sync account a...

Page 61: ...the profile sharing feature The profile sharing feature may not be available depending on the region or service provider The profile sharing feature is only available for contacts who have activated...

Page 62: ...embers at the same time Launch the Contacts app tap Groups select a group and then tap Send message Merging duplicate contacts When you import contacts from other storages or sync contacts with other...

Page 63: ...you are roaming 1 Launch the Messages app and tap 2 Add recipients and enter a message To record and send a voice message tap and hold say your message and then release your finger The recording icon...

Page 64: ...ion To reply to the message tap Enter message enter a message and then tap To adjust the font size spread two fingers apart or pinch on the screen Blocking unwanted messages Block messages from specif...

Page 65: ...er You can set an alert at an interval to let you know that you have unchecked notifications If this feature is not activated launch the Settings app tap Accessibility Advanced settings Notification r...

Page 66: ...ernet app 2 Tap the address field 3 Enter the web address or a keyword and then tap Go To view the toolbars drag your finger downwards slightly on the screen To switch between tabs quickly swipe to th...

Page 67: ...de the device will change the colour of the toolbars In secret mode you cannot use some features such as screen capture Changing security settings You can change your password or the lock method Tap S...

Page 68: ...t you can set one as the default account Tap Set default account Sending emails 1 Tap to compose an email 2 Add recipients and enter a subject line and text 3 Tap to send the mail Reading emails When...

Page 69: ...you may violate other people s privacy Launching Camera Use the following methods to launch Camera Launch the Camera app Press the Power key twice quickly On the locked screen drag outside the circle...

Page 70: ...When the adjustment bar appears drag on the adjustment bar towards or To capture an image from the video while recording tap To change the focus while recording a video tap where you want to focus To...

Page 71: ...when using the rear camera Editing the shooting modes list You can edit the shooting modes list on the preview screen 1 On the preview screen tap Camera modes Edit modes Alternatively tap and hold th...

Page 72: ...after you take a photo This feature is available only in Photo or Pro modes Live focus mode Take photos that focus on the face by blurring the background Use this feature in a place that has sufficie...

Page 73: ...of the Live Focus photos Galaxy J6 You can also edit the background blur level of a photo taken with the Live focus feature 1 Select a photo taken with the Live focus feature and tap Change backgroun...

Page 74: ...ing modes list tap Photo To take self portraits with the front camera swipe upwards or downwards or tap to switch to the front camera Applying beauty effects You can select a filter effect and also mo...

Page 75: ...w values are for stationary or brightly lit objects Higher values are for fast moving or poorly lit objects However higher ISO settings can result in noise in photos Panorama mode Using panorama mode...

Page 76: ...ng people out 1 On the preview screen swipe upwards or downwards or tap to switch to the front camera for self portraits 2 On the shooting modes list tap Wide selfie 3 Face the front camera lens 4 Tap...

Page 77: ...nal photos when the white frame moves to each end of the viewfinder window Make sure to keep the white frame inside the viewfinder window The subjects should remain still while taking wide self portra...

Page 78: ...shot to calculate the exposure of the shot Spot uses the light in a concentrated centre area of the shot to calculate the exposure of the shot Matrix averages the entire scene Camera settings On the p...

Page 79: ...such as between buildings or in low lying areas or in poor weather conditions Your location may appear on your photos when you upload them to the Internet To avoid this deactivate the location tag set...

Page 80: ...ess additional options Delete the image Share the image with others Modify the image Add the image to favourites You can create an animated GIF or collage from multiple images On the list tap Create G...

Page 81: ...n Rewind or fast forward by dragging the bar Create an animated GIF Access additional options Rotate the screen Skip to the next video Tap and hold to fast forward Pause and resume playback Change scr...

Page 82: ...created content such as a story or a GIF the content will also be displayed While viewing an image or on the video preview screen drag upwards on the screen File details will appear You can also view...

Page 83: ...allery app and tap Albums 2 Tap Hide or unhide albums 3 Tap an album switch to hide Viewing stories When you capture or save images and videos the device will read their date and location tags sort th...

Page 84: ...ed albums on devices signed in to their Samsung account such as smartphones TVs or refrigerators To use this feature your phone number must be verified To use this feature you must register and sign i...

Page 85: ...Samsung Cloud You can view images and videos saved in Samsung Cloud in your Gallery app and from other devices Launch the Gallery app tap Settings and then tap the Sync with Samsung Cloud switch to a...

Page 86: ...un multiple apps at the same time in the pop up view Some apps may not support this feature Split screen view Pop up view Split screen view 1 Tap the Recents button to open the list of recently used a...

Page 87: ...t on the list of recently used apps tap the Home button or Back button and select an app Adjusting the window size Drag the bar between the app windows up or down to adjust the size of the windows Whe...

Page 88: ...Swipe to the left or right tap an app s icon and then tap Open in pop up view The app screen will appear in the pop up view Minimise the window Close the app Maximise the window Adjust the transparenc...

Page 89: ...www samsung com samsung pay To use this feature you must sign in to your Samsung account and register your biometric data For more information refer to Samsung account Fingerprint recognition Galaxy...

Page 90: ...er your fingerprint to use when making payments 5 Create a PIN to use when making payments This PIN will be used to verify various actions in Samsung Pay such as making payments and unlocking the app...

Page 91: ...ures 91 Making payments 1 Tap and hold a card image at the bottom of the screen and drag it upwards Alternatively launch the Samsung Pay app 2 On the cards list swipe to the left or right and select a...

Page 92: ...e left or right to select the card you used Follow the on screen instructions to complete payment cancellation Samsung Members Samsung Members offers support services to customers such as device probl...

Page 93: ...Samsung Notes app and tap 2 Select an input method from the toolbar at the top of the screen and compose a note Enter text using the keyboard Write or draw with pens Paint with brushes Insert an imag...

Page 94: ...tap or double tap a date If the date already has saved events or tasks in it tap the date and tap 2 Enter event details Select a calendar to save the event to Enter the location Add a note Set an ala...

Page 95: ...amsung account tap Sync settings and tap the Calendar switch to activate it To add accounts to sync with launch the Calendar app and tap Add new account Then select an account to sync with and sign in...

Page 96: ...w the on screen instructions to complete the setup Some features may not be available depending on the region To add items to the Samsung Health home screen tap Manage items and then select items View...

Page 97: ...a brief delay while the steps tracker monitors your steps and then displays your step count You may also experience a brief delay before the pop up window indicates that your goal has been reached If...

Page 98: ...ion may be stored until the completion of such purposes You can delete personal data stored by Samsung Health by using the Erase personal data option in the Settings menu To delete any data you have s...

Page 99: ...Turn the FM radio on or off Add the current radio station to the favourites list Search for an available radio station Fine tune the frequency View the list of favourite stations Enter radio station f...

Page 100: ...voice memos Making voice recordings 1 Launch the Voice Recorder app 2 Tap to start recording Speak into the microphone Tap to pause recording While making a voice recording tap BOOKMARK to insert a bo...

Page 101: ...in many cities around the world time an event or set a specific duration Alarm Launch the Clock app and tap Alarm Setting alarms Tap in the alarms list set an alarm time select the days on which the a...

Page 102: ...select a city from the map and then tap Add To use the time zone converter tap Time zone converter Deleting clocks Tap and hold a clock tick clocks to delete and then tap Delete Stopwatch 1 Launch the...

Page 103: ...tap the duration input field 3 Tap Dismiss when the timer goes off Calculator Perform simple or complex calculations Launch the Calculator app Tap to display the scientific calculator To see the calc...

Page 104: ...from Play Store and Galaxy Store into one place for easy access You can set the device to game mode to play games more easily View your gameplay information Downloaded apps Open games with or without...

Page 105: ...p Add apps Removing a game from Game Launcher Tap and hold a game and tap Remove from Game Launcher Changing the performance mode You can change the game performance mode Launch the Game Launcher app...

Page 106: ...xy J6 Lock some features during games Hide the buttons on the navigation bar Lock the touchscreen while the game is being played Capture screenshots Available options may vary depending on the game Se...

Page 107: ...egister and sign in to your Samsung account Opening Bixby Home 1 On the Home screen swipe to the right The Bixby Home screen will appear When launching this feature for the first time or after perform...

Page 108: ...ing a card on the list drag the card to the right and tap Don t show again To hide a card from the list drag the card to the right and tap Hide for now Selecting apps to show as cards Add or delete ap...

Page 109: ...nder from the Calendar app Launch the Calendar app and tap Reminder The Reminder screen will appear and the Reminder app icon will be added to the Apps screen Creating reminders Create reminders with...

Page 110: ...Apps and features 110 4 Tap When I arrive at Done 5 Tap Save to save the reminder When you arrive at home the Water the flowers notification will appear...

Page 111: ...the Reminder app to view your reminders list To view reminder details select a reminder Editing reminder details Add or edit reminder details such as frequency date and time or location 1 On the remin...

Page 112: ...t Restoring reminders Restore reminders that have been completed 1 On the reminders list tap Completed Edit 2 Tick items to restore and tap Restore Reminders will be added to the reminders list and yo...

Page 113: ...ear on the sharing options panel To directly share content with them via the corresponding app select a person s icon If the feature is not activated launch the Settings app tap Advanced features and...

Page 114: ...information and browse webpages Gmail Send or receive emails via the Google Mail service Maps Find your location on the map search the world map and view location information for various places aroun...

Page 115: ...ch or create videos and share them with others Photos Search for manage and edit all your photos and videos from various sources in one place Google Search quickly for items on the Internet or your de...

Page 116: ...ange data or media files with other Bluetooth enabled devices Refer to Bluetooth for more information NFC and payment NFC enabled models Set the device to allow you to read near field communication NF...

Page 117: ...ction is not available Connections can be made viaWi Fi USB or Bluetooth Refer to Mobile Hotspot andTethering for more information More connection settings Customise settings to control other features...

Page 118: ...nnection request Sending and receiving data You can share data such as contacts or media files with other devices The following actions are an example of sending an image to another device 1 Launch th...

Page 119: ...example pirating copies of files or illegally tapping communications for commercial purposes Samsung is not responsible for the repercussion of illegal use of the Bluetooth feature Pairing with other...

Page 120: ...luetooth connection request on the other device Unpairing Bluetooth devices 1 On the Settings screen tap Connections Bluetooth The device displays the paired devices in the list 2 Tap next to the devi...

Page 121: ...e payments you must register for the mobile payment service To register or get more information about the service contact your service provider 1 On the Settings screen tap Connections and tap the NFC...

Page 122: ...On the Settings screen tap Connections NFC and payment and tap the switch to activate it 2 Tap the Android Beam switch to activate it 3 Select an item and touch the other device s NFC antenna to your...

Page 123: ...odels for more information On the Settings screen tap Connections SIM card manager Calls Select a SIM or USIM card for voice calls Text messages Select a SIM or USIM card for messaging Mobile data Sel...

Page 124: ...ce s mobile data connection with computers or other devices via Bluetooth USB tethering Use USB tethering to share the device s mobile data connection with a computer via USB When connected to a compu...

Page 125: ...ettings Nearby device scanning Set the device to scan for nearby devices to connect to Printing Configure settings for printer plug ins installed on the device You can search for available printers or...

Page 126: ...nections More connection settings Printing Download plugin 2 Search for a printer plug in in Play Store 3 Select a printer plug in and install it 4 Select the installed printer plug in The device will...

Page 127: ...support MirrorLink version 1 1 or higher Connecting your device to a vehicle via MirrorLink When using this feature for the first time connect the device to aWi Fi or mobile network 1 Pair your device...

Page 128: ...et the device to adjust the media volume level when you press theVolume key System sounds Set the device to sound for actions such as turning the screen on or off or controlling the touchscreen Advanc...

Page 129: ...y three recent notifications and whether to show the remaining battery level in percentage on the status bar Recently sent View the apps that received recent notifications and change the notification...

Page 130: ...ark theme may not be applied in some apps Font size and style Change the font size and style Screen zoom Change the screen zoom setting Full screen apps Select apps to use with the full screen aspect...

Page 131: ...er at night and turn it off in the morning based on your current location Custom schedule Set a specific time to apply the blue light filter Screensaver You can set to display images as a screensaver...

Page 132: ...t the device to unlock itself when trusted locations or devices are detected Refer to Smart Lock for more information Secure lock settings Change screen lock settings for the selected lock method Cloc...

Page 133: ...ck screen Smart Lock 2 Unlock the screen using the preset screen lock method 3 Select an option and follow the on screen instructions to complete the setting Biometrics and security Options Change the...

Page 134: ...You must enter the unlock code to start the device and receive alarms and notifications Encrypt SD card Set the device to encrypt files on a memory card If you reset your device to the factory default...

Page 135: ...deleted If you want to use your biometric data in apps or features you must register your biometric data again Precautions for using face recognition Before using the face recognition to unlock your...

Page 136: ...on screen instructions and tap Continue 4 Select whether you are wearing glasses or not and tap Continue 5 Hold the device with the screen facing towards you and look at the screen 6 Position your fa...

Page 137: ...our face instead of using a pattern PIN or password 1 On the Settings screen tap Biometrics and security Face recognition 2 Unlock the screen using the preset screen lock method 3 Tap the Face unlock...

Page 138: ...gerprint as a screen lock method your fingerprint cannot be used to unlock the screen for the first time after turning on the device To use the device you must unlock the screen using the pattern PIN...

Page 139: ...otective films stickers or other accessories may decrease the fingerprint recognition rate If the fingerprint recognition sensor is initially covered with a protective film remove it before using the...

Page 140: ...on until the fingerprint is registered 4 When you are finished registering your fingerprints tap Done Deleting registered fingerprints You can delete registered fingerprints 1 On the Settings screen t...

Page 141: ...entering your login information Also Samsung Pass allows you to enter the personal information such as your address or payment card information more easily and quickly via your registered biometric d...

Page 142: ...Pass to Home screen option is ticked the Samsung Pass icon will be added on the Home screen If the Use Samsung Pass instead of Samsung account password option is ticked you can use your registered bio...

Page 143: ...in with Samsung Pass and tap Remember You can now use the biometric data you registered to Samsung Pass when signing in to the website Using Samsung Pass to sign in to apps You can use Samsung Pass t...

Page 144: ...Delete Using Samsung Pass with websites and apps When using websites or apps that support Samsung Pass you can easily sign in with Samsung Pass To see the list of websites and apps that support Samsun...

Page 145: ...ap Save You can now use the biometric data you registered to Samsung Pass when entering the personal information automatically on supported apps Deleting your Samsung Pass data You can delete your bio...

Page 146: ...cked Secure Folder is a separate secured storage area The data in Secure Folder cannot be transferred to other devices via unapproved sharing methods such as USB orWi Fi Direct Attempting to customise...

Page 147: ...ecure Folder tap Customise icon When you launch the Secure Folder app you must unlock the app using your preset lock method If you forget your Secure Folder unlock code you can reset it using your Sam...

Page 148: ...l be deleted from the original folder and moved to Secure Folder To copy items tap Copy The method for moving content may vary depending on the content type Moving content from Secure Folder Move cont...

Page 149: ...d Google accounts or other accounts to sync with the apps in Secure Folder 1 Launch the Secure Folder app and tap Settings Accounts Add account 2 Select an account service 3 Follow the on screen instr...

Page 150: ...Folder app and tap Settings Backup and restore 2 Tap Restore 3 Tap to select a device to restore the data 4 Select the data types you want to restore and tap Restore Backed up data will be restored t...

Page 151: ...r sensitive information and access it later You must sign in to your Google or Samsung account to back up or restore data Samsung Cloud Manage the content that you want to store securely in Samsung Cl...

Page 152: ...nt 2 Launch the Settings app select the backup option and back up your data If your device supports Samsung Cloud launch the Settings app tap Accounts and backup Samsung Cloud Back up this phone tick...

Page 153: ...our device such as images videos and events with Samsung Cloud and access it from other devices 1 On your new device launch the Settings app and tap Accounts and backup Samsung Cloud 2 Tap Settings Sy...

Page 154: ...re Direct share Set the device to display the people you contacted on the sharing options panel to allow you to share content directly Reduce animations Set the device to reduce certain screen effects...

Page 155: ...ifications from the second app the notifications will be displayed with to distinguish them from the first app s notifications Second app The Dual Messenger feature may not be available depending on t...

Page 156: ...e helps you manage your mobile data usage Battery Storage Ultra data saving Security Memory Using the quick optimisation feature On the Settings screen tap Device care Fix now or Optimise now The quic...

Page 157: ...mode and select an option Optimised Optimised for a balance between the device s performance and battery usage Medium power saving Activate power saving mode to extend the battery s usage time Maximum...

Page 158: ...the Specification section for your device on the Samsung website Managing the memory To delete residual files such as cache tap CLEAN NOW To delete files or uninstall apps that you do not use any more...

Page 159: ...itions On the Settings screen tap Device care Ultra data saving and then tap the switch to activate it Activate the Samsung Max data compression feature to compress Internet data when using the mobile...

Page 160: ...set all your settings or only network settings or accessibility settings You can also set the device to restart at a preset time for device optimisation Adding device languages You can add languages t...

Page 161: ...ervices View accessibility services installed on the device Software update Update your device s software via the firmware over the air FOTA service You can also schedule software updates On the Setti...

Page 162: ...change your device s name tap Edit Status View various device information such as the SIM card status Wi Fi MAC address and serial number Legal information View legal information related to the devic...

Page 163: ...or USIM card is blocked usually as a result of entering your PIN incorrectly several times You must enter the PUK supplied by your service provider PIN2 When you access a menu requiring the PIN2 you...

Page 164: ...hed or damaged visit a Samsung Service Centre Your device freezes or encounters a fatal error Try the following solutions If the problem is still not resolved contact a Samsung Service Centre Restarti...

Page 165: ...nnected Sound echoes during a call Adjust the volume by pressing theVolume key or move to another area A cellular network or the Internet is often disconnected or audio quality is poor Ensure that you...

Page 166: ...horter over time Error messages appear when launching the camera Your device must have sufficient available memory and battery power to operate the camera app If you receive error messages when launch...

Page 167: ...y not work properly Your device supports multimedia files that are authorised by your network service provider or providers of additional services Some content circulated on the Internet such as ringt...

Page 168: ...to find your current location in these situations Data stored in the device has been lost Always make backup copies of all important data stored in the device Otherwise you cannot restore data if it...

Page 169: ...tom of the screen Bixby does not respond Restart your device to clear any temporary software bugs Ensure that your device software is updated to the latest version If you are still having trouble with...

Page 170: ...remove the battery If the battery is not properly removed it may lead to damage to the battery and device cause personal injury and or result in the device being unsafe Samsung does not accept liabil...

Page 171: ...he prior written permission of Samsung Electronics Trademarks SAMSUNG and the SAMSUNG logo are registered trademarks of Samsung Electronics Bluetooth is a registered trademark of Bluetooth SIG Inc wor...

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