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79

Appendix

Troubleshooting

Before contacting a Samsung Service Center, please attempt the following solutions. Some 
situations may not apply to your device.

When you turn on your device or while you are using the device, it 

prompts you to enter one of the following codes:

•  

Password: When the device lock feature is enabled, you must enter the password you set 
for the device.

•  

PIN: When using the device for the first time or when the PIN requirement is enabled, you 
must enter the PIN supplied with the SIM or USIM card. You can disable this feature by 
using the Lock SIM card menu.

•  

PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly 
several times. You must enter the PUK supplied by your service provider.

•  

PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with 
the SIM or USIM card. For more information, contact your service provider.

Your device displays network or service error messages

•  

When you are in areas with weak signals or poor reception, you may lose reception. Move 
to another area and try again. While moving, error messages may appear repeatedly.

•  

You cannot access some options without a subscription. For more information, contact 
your service provider.

Your device does not turn on

•  

When the battery is completely discharged, your device will not turn on. Fully charge the 
battery before turning on the device.

•  

The battery may not be inserted properly. Insert the battery again.

•  

Wipe both gold-colored contacts and insert the battery again.

Summary of Contents for SM-J105B

Page 1: ...www samsung com User Manual English LTN 04 2016 Rev 1 1 SM J105B SM J105B DL SM J105M SM J105M DS...

Page 2: ...gement Applications 36 Installing or uninstalling apps 37 Phone 41 Contacts 42 Messages 44 Internet 45 Email 46 Camera 52 Gallery 54 S Planner 56 Video 57 Voice Recorder 58 My Files 58 Memo 59 Clock 6...

Page 3: ...nts 3 73 Lock screen and security 74 Privacy 74 Accessibility 75 Accounts 76 Backup and reset 76 Language and input 77 Battery 77 Storage 78 Date and time 78 User manual 78 About device Appendix 79 Tr...

Page 4: ...e or apps to work improperly Software sound sources wallpapers images and other media provided with this device are licensed for limited use Extracting and using these materials for commercial or othe...

Page 5: ...e supplied items are designed only for this device and may not be compatible with other devices Appearances and specifications are subject to change without prior notice You can purchase additional ac...

Page 6: ...s 6 Device layout Front camera Power key Back key Microphone Receiver Touchscreen Home key Recents key Multipurpose jack Volume key Loud speaker Rear camera GPS antenna Headset jack Back cover Main an...

Page 7: ...pproved screen protector is recommended Unapproved screen protectors may cause the sensors to malfunction Do not allow water to contact the touchscreen The touchscreen may malfunction in humid conditi...

Page 8: ...r Be careful not to damage your fingernails when you remove the back cover Do not bend or twist the back cover excessively Doing so may damage the cover 2 Insert the battery with the battery s gold co...

Page 9: ...Basics 9 3 Replace the back cover Removing the battery 1 Remove the back cover 2 Pull out the battery...

Page 10: ...e charger improperly may cause serious damage to the device Any damage caused by misuse is not covered by the warranty 2 After fully charging disconnect the device from the charger First unplug the ch...

Page 11: ...ate theWi Fi feature when not in use Deactivate auto syncing of apps Decrease the backlight time Decrease the screen brightness Battery charging tips and precautions When the battery power is low the...

Page 12: ...e and the charger to a Samsung Service Center Ultra power saving mode Use this mode to extend the device s battery power In ultra power saving mode the device performs the following Restricts the avai...

Page 13: ...ovider Only microSIM cards work with the device Some LTE services may not be available depending on the service provider For more information about service availability contact your service provider 1...

Page 14: ...t the primary SIM or USIM card into SIM card slot 1 1 and the secondary SIM or USIM card into SIM card slot 2 2 1 2 Use caution not to lose or let others use the SIM or USIM card Samsung is not respon...

Page 15: ...Basics 15 Removing the SIM or USIM card 1 Remove the back cover and battery 2 Pull out the SIM or USIM card Single SIM models Dual SIM models...

Page 16: ...notification panel and then select a card Memory card Installing a memory card Your device accepts memory cards with maximum capacities of 128 GB Depending on the memory card manufacturer and type som...

Page 17: ...n the Home screen tap Settings Storage Unmount SD card 1 Remove the back cover 2 Pull out the memory card 3 Replace the back cover Do not remove the memory card while the device is transferring or acc...

Page 18: ...wer off If your device is frozen and unresponsive press and hold the Power key and the Volume Down key simultaneously for more than 7 seconds to restart it Follow all posted warnings and directions fr...

Page 19: ...en button or to enter a character using the keyboard on the screen tap it with your finger Tapping and holding Tap and hold an item or the screen for more than 2 seconds to access available options Dr...

Page 20: ...Swiping Swipe to the left or right on the Home screen or the Apps screen to view other panels Swipe upwards or downwards to scroll through a webpage or a list of items such as contacts Spreading and...

Page 21: ...screen is the starting point for accessing all of the device s features It displays widgets shortcuts to apps and more To view other panels swipe to the left or right A widget An app A folder A scree...

Page 22: ...en and more Wallpapers Change the wallpaper settings for the Home screen and the locked screen Widgets Add widgets to the Home screen Widgets are small apps that launch specific app functions to provi...

Page 23: ...creen To remove an item tap and hold the item Then drag it to Remove at the top of the screen Creating folders 1 On the Home screen tap and hold an app and then drag it over another app 2 Drop the app...

Page 24: ...Apps screen displays icons for all apps including newly installed apps On the Home screen tap to open the Apps screen To view other panels swipe to the left or right Moving items This feature may not...

Page 25: ...ppears around the apps A new folder containing the selected apps will be created 4 Tap Enter folder name and enter a folder name To change the folder color tap To add more apps to the folder tap and h...

Page 26: ...een Icon Meaning No signal Signal strength Currently accessing SIM or USIM card dual SIM models Roaming outside of normal service area GPRS network connected EDGE network connected UMTS network connec...

Page 27: ...fied period To unlock the screen press the Power key or the Home key and swipe in any direction You can change the way that you lock the screen to prevent others from accessing your personal informati...

Page 28: ...nsists of characters and numbers Enter at least four characters including numbers and symbols and then enter the password again to verify it Notification panel Using the notification panel When you re...

Page 29: ...setting buttons Maximize brightness for better visibility in bright conditions Quick setting buttons Adjust the brightness Dual SIM models Launch Settings Tap a notification and perform various actio...

Page 30: ...ge the input language to one of the supported languages Break to the next line Delete a preceding character Enter punctuation marks Enter uppercase For all caps tap it twice Change the keyboard settin...

Page 31: ...ge the keyboard settings Copying and pasting 1 Tap and hold over text 2 Drag or to select the desired text or tap Select all to select all text 3 Tap Copy or Cut 4 Tap and hold where the text is to be...

Page 32: ...ile version Transfer data between mobile devices You can download the app from Galaxy Apps or Play Store Computer version Transfer data between your device and a computer You can download the app from...

Page 33: ...the computer using the USB cable 6 On the computer follow the on screen instructions to transfer data to your new device Using the device as a removable disk for data transfer Move audio video image o...

Page 34: ...network Updating with Smart Switch Connect the device to a computer and update the device to the latest software 1 On the computer visit www samsung com smartswitch to download and install Smart Switc...

Page 35: ...my data switch to activate it Tap Backup account and select an account as the backup account To restore data using a Google account tap the Automatic restore switch to activate it When you reinstall a...

Page 36: ...o purchase and download apps where charges apply tap the price and follow the on screen instructions To change the auto update settings tap Settings Auto update apps and then select an option Play Sto...

Page 37: ...an app and then tap DISABLE or UNINSTALL DISABLE Disable selected default apps that cannot be uninstalled from the device UNINSTALL Uninstall downloaded apps Enabling apps On the Apps screen tap Sett...

Page 38: ...ontacts list Preview the phone number Hide the keypad Delete a preceding character Access additional options Dual SIM models Tap or to make a voice call or tap to make a video call Add the number to t...

Page 39: ...sign appears 3 Single SIM models Enter the country code area code and phone number and then tap Dual SIM models Enter the country code area code and phone number and then tap or Receiving calls Answer...

Page 40: ...a Bluetooth headset if it is connected to the device Speaker Activate or deactivate the speakerphone When using the speakerphone keep the device away from your ears Keypad Hide Open or close the keypa...

Page 41: ...phone number to the contacts list from the keypad open the Apps screen and tap Phone If the keypad does not appear on the screen tap to open the keypad Enter the number and tap Add to Contacts To add...

Page 42: ...h it quickly Tap the search field at the top of the contacts list and enter search criteria Once a contact is selected take one of the following actions Add to favorite contacts Make a voice or video...

Page 43: ...cts list Enter recipients Attach files Send the message Access additional options Dual SIM models Enter a message Select contacts from the contacts list Enter recipients Attach files Send the message...

Page 44: ...you are roaming 1 Tap Messages on the Apps screen 2 On the messages list select a contact 3 View your conversation Internet Browse the Internet to search for information and bookmark your favorite we...

Page 45: ...il Setting up email accounts Set up an email account when opening Email for the first time 1 Tap Email on the Apps screen 2 Enter the email address and password and then tap NEXT To manually register...

Page 46: ...d record videos using various modes and settings Basic shooting You can take photos or record videos View your photos and videos in Gallery Tap Camera on the Apps screen Camera etiquette Do not take p...

Page 47: ...een the front and rear cameras Shooting modes Preview thumbnail Hide or show the setting icons Current mode On the preview screen swipe to the right to access the list of shooting modes Or swipe to th...

Page 48: ...e preview screen tap MODE Auto Pro mode Take photos while manually adjusting various shooting options such as exposure value and ISO value On the preview screen tap MODE Pro Select options and customi...

Page 49: ...photos of indistinct backgrounds such as an empty sky or a plain wall Continuous shot Take a series of photos of moving subjects On the preview screen tap MODE Continuous shot Tap and hold to take sev...

Page 50: ...itch to activate it Show your palm to the front camera After recognizing your palm the device will take a photo after a few seconds Camera settings Quick settings On the preview screen use the followi...

Page 51: ...he original scene when taking photos with the front camera Grid lines Display viewfinder guides to help composition when selecting subjects Location tags Attach a GPS location tag to the photo GPS sig...

Page 52: ...ng images or videos 1 Tap Gallery on the Apps screen 2 Select an image or a video Video files show the icon on the preview thumbnail To play a video tap More options Move to the previous screen Share...

Page 53: ...n image or a video Select an image or a video and tap Delete at the bottom of the screen Deleting multiple images and videos 1 On the Gallery main screen tap and hold an image or a video to delete 2 T...

Page 54: ...S Planner on the Apps screen 2 Tap or double tap a date If the date already has saved events or tasks in it tap the date and tap 3 Enter event details Select a calendar to use or sync with Enter the...

Page 55: ...ts and tasks with your accounts On the Apps screen tap Settings Accounts select an account service and then tap the Sync Calendar switch to sync events and tasks with the account To add accounts to sy...

Page 56: ...Tap Video on the Apps screen Select a video to play Change screen ratio Rewind or fast forward by dragging the bar Skip to the previous video Tap and hold to rewind Skip to the next video Tap and hol...

Page 57: ...ice memos 1 On the Apps screen tap Tools Voice Recorder 2 Tap to start recording Speak into the microphone Tap Pause to pause recording Tap Call rejection to automatically reject incoming calls while...

Page 58: ...by category On the Apps screen tap Tools Memo Composing memos Tap on the memos list and enter a memo While composing a memo use the following options Category Create or set a category Image Insert im...

Page 59: ...tap SAVE To open the keypad to enter an alarm time tap KEYPAD To activate or deactivate alarms tap the clock icon next to the alarm in the alarms list Stopping alarms Tap DISMISS to stop an alarm If y...

Page 60: ...n tap START To open the keypad to enter the duration tap KEYPAD 3 Tap DISMISS when the timer goes off Calculator Perform simple or complex calculations Tap Calculator on the Apps screen Rotate the dev...

Page 61: ...ime Tap to turn on the FM radio Select the radio station you want from the stations list and tap to return to the FM radio screen View the list of available stations Turn the FM radio on or off Access...

Page 62: ...ss apps You may require a Google account to access some apps Refer to Accounts for more information To view more app information access each app s help menu Some apps may not be available or may be la...

Page 63: ...hotos Search for manage and edit all your photos and videos from various sources in one place Hangouts Chat with your friends individually or in groups and use images emoticons and video calls while y...

Page 64: ...gs by entering keywords tap SEARCH Wi Fi Connecting to aWi Fi network Activate theWi Fi feature to connect to aWi Fi network and access the Internet or other network devices Turn offWi Fi to save the...

Page 65: ...e you want to connect to is not in the list request that the device turns on its Wi Fi Direct feature 3 Select a device to connect to The devices will be connected when the other device accepts theWi...

Page 66: ...ta sent or received via Bluetooth Always ensure that you share and receive data with devices that are trusted and properly secured If there are obstacles between the devices the operating distance may...

Page 67: ...oth settings screen is open 3 Accept the Bluetooth connection request on your device to confirm The devices will be connected when the other device accepts the Bluetooth connection request Sending and...

Page 68: ...a mobile hotspot to share the device s mobile data connection with other devices when the network connection is not available Connections can be made viaWi Fi USB or Bluetooth On the Settings screen t...

Page 69: ...n enter a password and tap SAVE 3 On the other device s screen search for and select your device from theWi Fi networks list 4 On the connected device use the device s mobile data connection to access...

Page 70: ...ard for voice calls Text messages Select a SIM or USIM card for messaging Data service network Select a SIM or USIM card for data service Dual SIM always on Set the device to allow incoming calls from...

Page 71: ...s installed on the device You can connect the device to a printer viaWi Fi orWi Fi Direct and print images or documents Some printers may not be compatible with the device Adding printer plug ins Add...

Page 72: ...nge the vibration settings Sound quality and effects Configure additional sound settings Do not disturb Set the device to mute incoming call and notification sounds except for allowed exceptions App n...

Page 73: ...ngs screen tap Lock screen and security The available options may vary depending on the screen lock method selected Screen lock type Change the screen lock method Show information Change settings for...

Page 74: ...rity and interaction Customize the settings to improve accessibility for users who have reduced dexterity Direct access Set the device to open selected accessibility menus when you press the Home key...

Page 75: ...c Registering Samsung accounts You need a Samsung account when using some Samsung apps You can back up or restore data saved in the device to your Samsung account Register your Samsung account to the...

Page 76: ...and delete all data Language and input Change the settings for text input Some options may not be available depending on the selected language On the Settings screen tap Language and input Language Se...

Page 77: ...uce battery consumption by displaying a simpler layout and allowing limited access to an app Refer to Ultra power saving mode for more information Display battery percentage Set the device to display...

Page 78: ...matic time zone Set the device to receive time zone information from the network when you move across time zones Set date Set the current date manually Set time Set the current time manually Select ti...

Page 79: ...N incorrectly several times You must enter the PUK supplied by your service provider PIN2 When you access a menu requiring the PIN2 you must enter the PIN2 supplied with the SIM or USIM card For more...

Page 80: ...hed or damaged visit a Samsung Service Center Your device freezes or encounters a fatal error Try the following solutions If the problem is still not resolved contact a Samsung Service Center Restarti...

Page 81: ...ected Sound echoes during a call Adjust the volume by pressing theVolume key or move to another area A cellular network or the Internet is often disconnected or audio quality is poor Ensure that you a...

Page 82: ...vice is hot to the touch When you use apps that require more power or use apps on your device for an extended period of time your device may feel hot to the touch This is normal and should not affect...

Page 83: ...supported by the device If a file format is not supported such as DivX or AC3 install an app that supports it To confirm the file formats that your device supports visit www samsung com Your device su...

Page 84: ...obstructed in some locations such as indoors Set the device to useWi Fi or a mobile network to find your current location in these situations Data stored in the device has been lost Always make backup...

Page 85: ...storing in any information storage and retrieval system without the prior written permission of Samsung Electronics Trademarks SAMSUNG and the SAMSUNG logo are registered trademarks of Samsung Electro...

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