![background image](http://html1.mh-extra.com/html/samsung/sm-g960n/sm-g960n_user-manual_4751069132.webp)
"QQFOEJY
Your device displays network or service error messages
r
8IFOZPVBSFJOBSFBTXJUIXFBLTJHOBMTPSQPPSSFDFQUJPOZPVNBZMPTFSFDFQUJPO.PWF
UPBOPUIFSBSFBBOEUSZBHBJO8IJMFNPWJOHFSSPSNFTTBHFTNBZBQQFBSSFQFBUFEMZ
r
:PVDBOOPUBDDFTTTPNFPQUJPOTXJUIPVUBTVCTDSJQUJPO'PSNPSFJOGPSNBUJPODPOUBDU
ZPVSTFSWJDFQSPWJEFS
Your device does not turn on
8IFOUIFCBUUFSZJTDPNQMFUFMZEJTDIBSHFEZPVSEFWJDFXJMMOPUUVSOPO'VMMZDIBSHFUIF
CBUUFSZCFGPSFUVSOJOHPOUIFEFWJDF
The touchscreen responds slowly or improperly
r
*GZPVBUUBDIBQSPUFDUJWFDPWFSPSPQUJPOBMBDDFTTPSJFTUPUIFUPVDITDSFFOUIF
UPVDITDSFFONBZOPUGVODUJPOQSPQFSMZ
r
*GZPVBSFXFBSJOHHMPWFTJGZPVSIBOETBSFOPUDMFBOXIJMFUPVDIJOHUIFUPVDITDSFFO
PSJGZPVUBQUIFTDSFFOXJUITIBSQPCKFDUTPSZPVSGJOHFSUJQTUIFUPVDITDSFFONBZ
NBMGVODUJPO
r
5IFUPVDITDSFFONBZNBMGVODUJPOJOIVNJEDPOEJUJPOTPSXIFOFYQPTFEUPXBUFS
r
3FTUBSUZPVSEFWJDFUPDMFBSBOZUFNQPSBSZTPGUXBSFCVHT
r
&OTVSFUIBUZPVSEFWJDFTPGUXBSFJTVQEBUFEUPUIFMBUFTUWFSTJPO
r
*GUIFUPVDITDSFFOJTTDSBUDIFEPSEBNBHFEWJTJUB4BNTVOH4FSWJDF$FOUSF
Your device freezes or has fatal errors
*GZPVSEFWJDFGSFF[FTPSIBOHTZPVNBZOFFEUPDMPTFBQQTPSSFJOTFSUUIFCBUUFSZBOEUVSO
POUIFEFWJDFUPSFHBJOGVODUJPOBMJUZ*GZPVSEFWJDFJTGSP[FOBOEVOSFTQPOTJWFQSFTTBOEIPME
UIF1PXFSLFZBOEUIF7PMVNFLFZEPXOTJNVMUBOFPVTMZGPSNPSFUIBOTFDPOETUPSFTUBSUJU
*GUIJTEPFTOPUTPMWFUIFQSPCMFNQFSGPSNBGBDUPSZEBUBSFTFU0OUIF"QQTTDSFFO
UBQ
Settings
ĺ
Backup and reset
ĺ
Factory data reset
ĺ
RESET DEVICE
ĺ
ERASE
EVERYTHING
#FGPSFQFSGPSNJOHUIFGBDUPSZEBUBSFTFUSFNFNCFSUPNBLFCBDLVQDPQJFTPG
BMMJNQPSUBOUEBUBTUPSFEJOUIFEFWJDF
*GUIFQSPCMFNJTTUJMMOPUSFTPMWFEDPOUBDUB4BNTVOH4FSWJDF$FOUSF
%3"'5
DRAFT,
NOT
FINAL