Samsung SM-A3360/DSN Manual Download Page 5

Page: 5 / 154

Getting started

Device layout and functions

►

Galaxy A33 5G

Speaker

Fingerprint recognition

sensor

Side key

Volume key

Touchscreen

Front camera

Light sensor

Earphone jack /

Multipurpose jack

(USB Type-C)

SIM card / Memory card

tray

Rear camera

Flash

Microphone

Main antenna

Speaker

Microphone

NFC antenna

GPS antenna

Summary of Contents for SM-A3360/DSN

Page 1: ...www samsung com hk USER MANUAL English HK 11 2022 Rev 1 0 SM A3360 DSN SM A5360...

Page 2: ...Messages 41 Internet 42 Multi window 45 Bixby 47 BixbyVision 48 Samsung Kids 49 Samsung Health 50 Samsung Notes 51 Samsung Members 51 Samsung Global Goals 51 Galaxy Shop 52 GalaxyWearable 52 Calendar...

Page 3: ...tions and solutions Appendix 148 Troubleshooting 98 Connections 99 Wi Fi 101 Bluetooth 102 NFC and contactless payments 103 Data saver 104 Mobile data only apps 104 Mobile Hotspot 105 More connection...

Page 4: ...4 Getting started...

Page 5: ...3 5G Speaker Fingerprint recognition sensor Side key Volume key Touchscreen Front camera Light sensor Earphone jack Multipurpose jack USBType C SIM card Memory card tray Rear camera Flash Microphone M...

Page 6: ...ingerprint recognition sensor Side key Volume key Touchscreen Front camera Light sensor Earphone jack Multipurpose jack USBType C SIM card Memory card tray Microphone NFC antenna Rear camera Main ante...

Page 7: ...ceiver the device s sound may become quiet or certain features may not work If you attempt to remove the dust or foreign materials with a sharp object the device may be damaged and its appearance may...

Page 8: ...own key Press simultaneously to capture a screenshot Press and hold simultaneously to turn off the device Setting the Side key Select an app or feature to launch by pressing the Side key twice or pres...

Page 9: ...the feature you want Fast charging To use the fast charging feature use a battery charger that supports Adaptive fast charging You can charge the battery more quickly while the device or its screen is...

Page 10: ...Decrease the screen brightness Battery charging tips and precautions Use only Samsung approved battery charger and cable specifically designed for your device Incompatible battery charger and cable c...

Page 11: ...apps that need a connection to another device the battery will drain quickly To avoid losing power during a data transfer always use these apps after fully charging the battery Using a power source o...

Page 12: ...ve two phone numbers or service providers for a single device In some areas data transfer speeds may be slower if two SIM cards are inserted in the device than when one SIM card is inserted Some servi...

Page 13: ...tray back into the tray slot Insert the ejection pin into the tray s hole to remove the tray Galaxy A53 5G Use only a nano SIM card Use caution not to lose or let others use the SIM or USIM card Sams...

Page 14: ...r Launch the Settings app and tap Connections SIM manager SIM cards Activate the SIM card to use and customise the SIM card settings Preferred SIMs Select to use specific SIM cards for some features s...

Page 15: ...Galaxy A33 5G 2 1 4 3 Galaxy A53 5G Underside 2 1 4 3 1 Insert the ejection pin into the hole on the tray to loosen the tray 2 Pull out the tray gently from the tray slot 3 Galaxy A33 5G Place a memor...

Page 16: ...to let the SIM card inserted on the other side to leave or fall out of the tray Galaxy A53 5G If you insert the tray into your device while the tray is wet your device may be damaged Always make sure...

Page 17: ...loss of data resulting from the misuse of external storage devices Formatting the memory card A memory card formatted on a computer may not be compatible with the device Format the memory card on the...

Page 18: ...off when you press and hold the Side key Launch the Settings app tap Advanced features Side key and then tap Power off menu under Press and hold Forcing restart If your device is frozen and unrespons...

Page 19: ...nd various features of the device This chapter is a common manual for apps and features provided by Samsung devices Depending on the model some content may differ or descriptions of apps or features n...

Page 20: ...g account If you do not have a Samsung account tap Create account Finding your ID and resetting your password If you forget your Samsung account ID or password tap Find ID or Forgot password on the Sa...

Page 21: ...part or pinch on the screen Do not allow the touchscreen to come into contact with other electrical devices Electrostatic discharges can cause the touchscreen to malfunction To avoid damaging the touc...

Page 22: ...pps Home Tap to return to the Home screen Tap and hold to launch the Google Assistant app Back Tap to return to the previous screen Hiding the navigation bar View files or use apps on a wider screen b...

Page 23: ...upwards to open the Apps screen To return to the Home screen swipe upwards or downwards on the Apps screen Alternatively tap the Home button or the Back button Home screen Apps screen Finder Favourit...

Page 24: ...vice s theme Visual elements of interface such as colours icons and wallpapers will change depending on the selected theme Widgets Widgets are small apps that launch specific app functions to provide...

Page 25: ...shortcut to an app on the Home screen tap and hold an item on the Apps screen and then tap Add to Home A shortcut to the app will be added on the Home screen You can also move frequently used apps to...

Page 26: ...deleted The folder s apps will be relocated to the Apps screen Edge panel You can quickly access your favourite apps and features from the Edge panels Drag the Edge panel handle towards the centre of...

Page 27: ...sonal information by preventing others from accessing your device After setting the screen lock method the device will require an unlock code whenever unlocking it You can set your device to perform a...

Page 28: ...multimedia message Alarm activated Mute mode Vibration mode Flight mode activated Error occurred or caution required Battery charging Battery power level The status bar may not appear at the top of th...

Page 29: ...ing functions on the notification panel View the notification details and perform various actions Clear all notifications Launch Settings Access the notification settings Quick setting buttons Control...

Page 30: ...the Media feature 1 Open the notification panel and tap Media output 2 Tap the icons on the controller to control the playback Controlling nearby devices Launch quickly and take control of nearby conn...

Page 31: ...y to switch between the input languages Tap Languages and types Manage input languages and select the languages to use Changing the keyboard On the navigation bar tap to change the keyboard To change...

Page 32: ...or to select the desired text or tap Select all to select all text 3 Tap Copy or Cut The selected text is copied to the clipboard 4 Tap and hold where the text is to be inserted and tap Paste To past...

Page 33: ...an option Play Store Purchase and download apps Launch the Play Store app Browse apps by category or search for apps by keyword To change the auto update settings tap your account icon tap Settings Ne...

Page 34: ...unch the Settings app and tap Apps Select an app and tap Permissions You can view the app s permissions list and change its permissions To view or change app permission settings by permission category...

Page 35: ...ipe to the right on a contact or a phone number to make a call If this feature is deactivated tap Settings Other call settings and then tap the Swipe to call or text switch to activate it Using speed...

Page 36: ...rious rejection messages launch the Phone app tap Settings Quick decline messages enter a message and then tap Blocking phone numbers Block calls from specific numbers added to your block list 1 Launc...

Page 37: ...porting them from other storages to your device 1 Launch the Contacts app and tap Manage contacts Import contacts 2 Follow the on screen instructions to import contacts Syncing contacts with your web...

Page 38: ...p More Delete Sharing contacts You can share contacts with others by using various sharing options 1 Launch the Contacts app and tap Edit 2 Select contacts and tap Share 3 Select a sharing method Crea...

Page 39: ...ding messages 1 Launch the Messages app and tap 2 Add recipients and enter a message To record and send a voice message tap and hold say your message and then release your finger The recording icon ap...

Page 40: ...gers apart or pinch on the screen Sorting messages You can sort messages by category and manage them easily Launch the Messages app and tap Conversations If the category option does not appear tap Set...

Page 41: ...page Open the homepage Move between pages More options Refresh the current webpage Manage tabs Use secret mode View your bookmarks Using secret mode If you set a password for secret mode you can preve...

Page 42: ...un multiple apps at the same time in the pop up view Split screen view Pop up view Some apps may not support this feature Split screen view 1 Tap the Recents button to open the list of recently used a...

Page 43: ...o activate it you can launch the recently used apps in the split screen view from the Edge panel Adding app pairs Add frequently used apps as an app pair to launch them together in the split screen vi...

Page 44: ...pop up window the window will be minimised and displayed as an app icon To use the pop up window again tap the app icon Launching apps from the Edge panel 1 Drag the Edge panel handle towards the cent...

Page 45: ...le pressing and holding the Side key say what you want to Bixby and then release your finger from the key Alternatively say Hi Bixby and say what you want For example while pressing and holding the Si...

Page 46: ...ognised due to noisy environments or if you are in a situation where speaking is difficult you can communicate with Bixby via text Launch the Bixby app tap and then type what you want During the commu...

Page 47: ...ision using one of these methods In the Camera app tap MORE on the shooting modes list and tap BIXBYVISION In the Gallery app select an image and tap In the Internet app tap and hold an image and tap...

Page 48: ...e first time or after performing a data reset follow the on screen instructions to complete the setup On the Samsung Kids screen select the app you want to use Your preset screen lock method or your c...

Page 49: ...g Health app When running this app for the first time or restarting it after performing a data reset follow the on screen instructions to complete the setup To edit items on the Samsung Health home sc...

Page 50: ...ay not be available depending on the model Creating notes 1 Launch the Samsung Notes app tap and then create a note You can change the input method by tapping or Enter a title Insert files Reading mod...

Page 51: ...l Goals The Global Goals which were established by the United Nations General Assembly in 2015 consist of goals that aim to create a sustainable society These goals have the power to end poverty fight...

Page 52: ...th your device Calendar Manage your schedule by entering upcoming events in your planner Creating events 1 Launch the Calendar app and tap or double tap a date If the date already has saved events or...

Page 53: ...icon will be added to the Apps screen Creating reminders 1 Launch the Reminder app 2 Tap enter the details and then tap Save Completing reminders On the reminders list tap or select a reminder and ta...

Page 54: ...k the current time in many cities around the world time an event or set a specific duration Launch the Clock app Calculator Perform simple or complex calculations Launch the Calculator app View the ca...

Page 55: ...axy Store will be automatically shown on the Game Launcher screen If you cannot see your games tap My games Add games Removing a game from Game Launcher Tap My games tap and hold a game and then tap R...

Page 56: ...e sessions To stop recording tap Configure settings for Game Booster Priority mode Set the device to block incoming calls and all notifications except for alarms to prevent your game from being distur...

Page 57: ...you can connect may vary depending on the region Available features may differ depending on the connected device Connected devices own errors or defects are not covered by the Samsung warranty When er...

Page 58: ...th speaker 1 Make sure that your smartphone and your Bluetooth speaker are connected Refer to Pairing with other Bluetooth devices for how to connect 2 On your smartphone launch the Settings app tap C...

Page 59: ...2 On your friend s smartphone launch the Settings app tap Connections Bluetooth Advanced settings and then tap the Music Share switch to activate it You can use additional features such as setting wh...

Page 60: ...create a Microsoft account you can sign in to all Microsoft devices and services such as Microsoft Office programs andWindows 10 Connecting to a computer 1 Launch the Settings app and tap Connected de...

Page 61: ...lso view the music collections stored on your device and play them GoogleTV Purchase or rent videos such as movies andTV programmes from Play Store Drive Store your content on the cloud access it from...

Page 62: ...Camera app You can also launch the app by pressing the Side key twice quickly or dragging to the left on the locked screen Some camera features are not available when you launch the Camera app from t...

Page 63: ...gain Make sure that the lens is not damaged or contaminated Otherwise the device may not work properly in some modes that require high resolutions Your device s camera features a wide angle lens Minor...

Page 64: ...re AE You can lock the focus or exposure on a selected area to prevent the camera from automatically adjusting based on changes to the subjects or light sources Tap and hold the area to focus the AF A...

Page 65: ...ratio for videos Select a resolution for videos Apply a filter effect or beauty effects Select a metering method This determines how light values are calculated Centre weighted metering uses the ligh...

Page 66: ...camera suggests the ideal composition for the picture by recognising the position and angle of your subject On the preview screen tap and tap the Shot suggestions switch to activate it 1 On the shoot...

Page 67: ...era for self portraits 2 Face the front camera lens To take self portraits with a wide angle shot of the landscape or people tap 3 Tap to take a picture Applying filter and beauty effects You can sele...

Page 68: ...ents Stabilising videos Super steady If there is a lot of shaking when recording videos use the Super steady feature for further video stabilisation Tap VIDEO on the shooting modes list tap on the sho...

Page 69: ...round blur adjustment bar Use this feature in a place that has sufficient light The background blur may not be applied properly in the following conditions The device or the subject is moving The subj...

Page 70: ...e light in so the picture or video becomes brighter This is ideal for pictures or videos of scenery or pictures or videos taken at night A fast shutter speed allows less light in This is ideal for cap...

Page 71: ...tures with filters or videos with certain sections repeated 1 On the shooting modes list tap MORE SINGLETAKE 2 Tap to capture the scene you want 3 When you are finished tap the preview thumbnail To vi...

Page 72: ...old your device steady until shooting is complete Food mode Take pictures of food with more vibrant colours 1 On the shooting modes list tap MORE FOOD 2 Tap the screen and drag the circular frame over...

Page 73: ...oting modes list tap MORE MACRO Super Slow mo mode Super slow motion is a feature that records a quickly passing moment slowly so that you can appreciate it later 1 On the shooting modes list tap MORE...

Page 74: ...o will start playing Up to two slow motion sections will be created based on the video To edit the slow motion section tap and drag the section editing bar to the left or right Start bracket Slow moti...

Page 75: ...he bottom left corner when taking pictures High efficiency pictures Take pictures in the High Efficiency Image Format HEIF Selfies Save selfies as previewed Set the device to save pictures as they app...

Page 76: ...s Select additional shooting methods for taking a picture or recording a video Settings to keep Keep the last settings you used such as the shooting mode when you launch the camera Storage location Se...

Page 77: ...by album or create stories Using Gallery Launch the Gallery app Search for images Group similar images More options Grouping similar images Launch the Gallery app and tap to group similar images and d...

Page 78: ...Share the image with others Image and video thumbnail Modify the image View the content on a large screen using the SmartView feature Add the image to favourites BixbyVision Cropping enlarged images 1...

Page 79: ...tion settings Rewind or fast forward by dragging the bar Switch to the pop up video player More options Rotate the screen Skip to the next video Tap and hold to fast forward Pause and resume playback...

Page 80: ...lery app and the cloud will be synced When your Gallery app is synced with the cloud pictures and videos you take will also be saved in the cloud You can view images and videos saved in the cloud in y...

Page 81: ...p and tap MORE AR ZONE Some features may not be available depending on the service provider or model AR Emoji Studio Create emojis any way you want and have fun using them in various features Creating...

Page 82: ...to delete and then tap Delete Creating an AR emoji short video and decorating your device with it You can create a short video with an emoji and use it as a wallpaper or call background image 1 Launc...

Page 83: ...ure for your Samsung account and in the Contacts app You can choose from various poses or create your own expressions 1 Launch the AR Zone app and tap AR Emoji Studio 2 Tap Profile and select an emoji...

Page 84: ...face so it looks like you are wearing a mask 3 Tap the emoji icon to take a picture or tap and hold the icon to record a video You can view and share the pictures and videos that you have captured in...

Page 85: ...hile composing a message in the Messages app tap on the Samsung keyboard 2 Tap the emoji icon 3 Select one of your emoji stickers The emoji sticker will be inserted Emoji icon AR Doodle Record fun vid...

Page 86: ...rd yourself doodling Recognition area GIF Turn the sound effect on or off Pen tool Redo Delete doodle Undo Text 3 Tap to record a video 4 Tap to stop recording the video You can view and share the vid...

Page 87: ...Galaxy A53 5G Select a mode from the top of the voice recorder screen Standard This is the normal recording mode Speech to text The device records your voice and simultaneously converts it to on scre...

Page 88: ...he initial setup and card registration may vary depending on the service provider or model Setting up Samsung Pay When running this app for the first time or restart it after performing a data reset f...

Page 89: ...the back of your device to the card reader When the card reader recognises the card information the payment will be processed Payments may not be processed depending on your network connection The ver...

Page 90: ...ds and then tap Quick Share to activate it If you cannot find Quick Share on the quick panel tap and drag the button over to add it 3 Tap Quick Share and select a device to transfer the image to 4 Acc...

Page 91: ...rs viaWeb link 1 Launch the Gallery app and select an image 2 Tap Quick Share and select an option you want under Share link to any person or device Copy link Share the link copied to the clipboard Sh...

Page 92: ...atures Motions and gestures and then tap the Palm swipe to capture switch to activate it After capturing a screenshot use the following options on the toolbar at the bottom of the screen Capture the c...

Page 93: ...a sound setting and tap Start recording After a countdown recording will start To write or draw on the screen tap To record the screen with a video overlay of yourself tap 3 When you are finished rec...

Page 94: ...ice and the previous device using your device s USB cable A USB connector may be needed depending on the previous device 2 When the app selection pop up window appears tap Smart Switch Receive data 3...

Page 95: ...us device s operating system and then tap Wireless 6 On the previous device tap Accept 7 On your device select an option you want tap Next and then follow the on screen instructions to transfer data B...

Page 96: ...ad Smart Switch 2 On the computer launch Smart Switch If your previous device is not a Samsung device back up data to a computer using a program provided by the device s manufacturer Then skip to the...

Page 97: ...app To search for settings by entering keywords tap This chapter is a common manual for settings and features provided by Samsung devices Depending on the model some content may differ or description...

Page 98: ...loading the required apps Refer to NFC and contactless payments for more information Flight mode Set the device to disable all wireless functions on your device You can use only non network services F...

Page 99: ...ettings screen tap Connections Wi Fi and tap the switch to activate it 2 Select a network from theWi Fi networks list Networks with a lock icon require a password Once the device connects to aWi Fi ne...

Page 100: ...rd 4 Accept the share request on the other device TheWi Fi password is entered on your device and it is connected to the network Wi Fi Direct Wi Fi Direct connects devices directly via aWi Fi network...

Page 101: ...of the Bluetooth feature Pairing with other Bluetooth devices 1 On the Settings screen tap Connections Bluetooth and tap the switch to activate it The detected devices will be listed 2 Select a devic...

Page 102: ...yments and buy tickets for transportation or events after downloading the required apps The device contains a built in NFC antenna Handle the device carefully to avoid damaging the NFC antenna Reading...

Page 103: ...include all available payment apps If you update the payment app or install a new one the payment services that you used before may not work properly If that is the case on the Settings screen tap Con...

Page 104: ...t to share your device s mobile data connection with other devices 1 On the Settings screen tap Connections Mobile Hotspot andTethering Mobile Hotspot 2 Tap the switch to activate it The icon appears...

Page 105: ...nced private DNS Ethernet When you connect an Ethernet adaptor you can use a wired network and configure network settings Printing Configure settings for printer plug ins installed on the device You c...

Page 106: ...ing and messaging features on the tablet with your smartphone number You must register and sign in to the same Samsung account on the tablet and smartphone Some calling and messaging features may not...

Page 107: ...conditions are detected You can also run them manually by tapping the button whenever you want To run modes manually select the mode you want and tap Turn on To turn off a running mode tap the mode a...

Page 108: ...coming calls Temporary mute Set the device to use silent mode for a certain period Ringtone Change the call ringtone Notification sound Change the notification sound System sound Change the sound to u...

Page 109: ...UHQ upscaler Enhance the sound resolution of music and videos when using wired earphones Adapt sound Set the best sound for you Depending on the model you must connect an earphone to use some features...

Page 110: ...gs Reduce eye strain by applying the dark theme when using the device at night or in a dark place You can set a schedule for applying dark mode The dark theme may not be applied in some apps Brightnes...

Page 111: ...en for use with screen protectors Show charging information Set the device to display the charging information such as the remaining battery percentage when the screen is off Screen saver Set the devi...

Page 112: ...th third party apps Optimising the full screen colour balance Optimise the display colour by adjusting the colour tones to your preference On the Settings screen tap Display Screen mode Vivid and adju...

Page 113: ...settings for the locked screen On the Settings screen tap Lock screen Screen lock type Change the screen lock method Smart Lock Set the device to unlock itself when trusted locations or devices are d...

Page 114: ...tomatically unlock itself On the Settings screen tap Lock screen Smart Lock and follow the on screen instructions to complete the setup This feature will be available to use after you set a screen loc...

Page 115: ...and change the settings On the Settings screen tap Security and privacy Lock screen Change the settings for the locked screen Accounts Change the settings for your accounts Find My Mobile Activate or...

Page 116: ...face Be careful not to forget your pattern PIN or password If you change the screen lock method to Swipe or None which are not secure all of your biometric data will be deleted Precautions for using f...

Page 117: ...he screen with your face You can unlock the screen with your face instead of using a pattern PIN or password 1 On the Settings screen tap Security and privacy Biometrics Face recognition 2 Unlock the...

Page 118: ...Be careful not to forget your pattern PIN or password If your fingerprint is not recognised unlock the device using the pattern PIN or password you set when registering the fingerprint and then re reg...

Page 119: ...print recognition sensor After the device detects your finger lift it up and place it on the fingerprint recognition sensor again Repeat this action until the fingerprint is registered 5 When you are...

Page 120: ...tap Security and privacy Biometrics Fingerprints 2 Unlock the screen using the preset screen lock method 3 Select a fingerprint to delete and tap Remove Samsung Pass Register your biometric data to Sa...

Page 121: ...When a pop up window asking whether you want to save the sign in information appears tick Sign in with Samsung Pass and tap Remember Using Samsung Pass to sign in to apps You can use Samsung Pass to e...

Page 122: ...ormation automatically You can use Samsung Pass to easily enter your personal information such as your address or payment card information on apps that support autofill 1 On the Samsung Pass main scre...

Page 123: ...pp and tap Security and privacy Secure Folder 2 Follow the on screen instructions to complete the setup When a pop up window asking whether you want to reset the Secure Folder lock type with your Sams...

Page 124: ...ent may vary depending on the content type Moving content from Secure Folder Move content from Secure Folder to the corresponding app in the default storage The following actions are an example of mov...

Page 125: ...ap Secure Folder to deactivate the feature If you cannot find Secure Folder on the quick panel tap and drag the button over to add it If you want to show the Secure Folder again launch the Settings ap...

Page 126: ...change settings for emergency features such as wireless emergency alerts On the Settings screen tap Safety and emergency Medical info Enter your medical information Emergency contacts Enter your emer...

Page 127: ...vious device s data and settings even when you do not have it Refer to Samsung Cloud for more information Google Drive Keep your personal information app data and settings safe on your device You can...

Page 128: ...e data will not be backed up To check which data will be backed up on the Settings screen tap Accounts and backup and tap Back up data under Samsung Cloud To view the backup data for other devices in...

Page 129: ...evice with one hand Screenshots and screen recorder Change the settings for screenshots and screen recorder Show contacts when sharing content Set the device to display the people you contacted on the...

Page 130: ...he device to prevent the display from turning off while you are looking at it Alert when phone picked up Set the device to alert you if you have missed calls or new messages when you pick up the devic...

Page 131: ...g app s screen tap Reset all Reset the settings Background Change or blur the background during video calls Auto framing Activate or deactivate the auto framing feature When you activate this feature...

Page 132: ...be installed The second app s icon will be displayed with Second app The Dual Messenger feature may not be available depending on the app Some features of the app may be limited for the second app Uni...

Page 133: ...itor Activate the driving monitor to monitor the amount of the time you use your device while driving Volume monitor Activate the volume monitor to protect your hearing Parental controls Manage your c...

Page 134: ...d and available memory On the Settings screen tap Battery and device care Storage To delete files or uninstall apps that you do not use anymore select a category Then tap and hold or select an item an...

Page 135: ...ir FOTA service You can also schedule software updates On the Settings screen tap Battery and device care Software update Diagnostics Test your device using Samsung Members On the Settings screen tap...

Page 136: ...settings Change the settings for the Samsung keyboard Keyboard list and default Select a keyboard to use by default and change the keyboard settings Physical keyboard Change the settings for an exter...

Page 137: ...ssibility features you are currently using and see other recommended features TalkBack ActivateTalkBack which provides voice feedback To view help information to learn how to use this feature tap Sett...

Page 138: ...rity updates information Security updates are provided to strengthen the security of your device and protect your personal information For security updates for your model visit security samsungmobile...

Page 139: ...139 Usage notices...

Page 140: ...by apps supplied by providers other than Samsung Samsung is not liable for performance issues or incompatibilities caused by edited registry settings or modified operating system software Attempting...

Page 141: ...the device to wait before turning off the touchscreen To set the touchscreen to automatically adjust its brightness based on the surrounding environment launch the Settings app tap Display and then ta...

Page 142: ...ces and specifications are subject to change without prior notice You can purchase additional accessories from your local Samsung retailer Make sure they are compatible with the device before purchase...

Page 143: ...metics or liquids that include the alcohol Do not expose the device to water moving with force Do not use the device in places where the temperature is higher than the normal range or there is a lot o...

Page 144: ...in If the lower part of the device overheats it could be because the connected USB cable is damaged Replace the damaged USB cable with a new Samsung approved one When using a wireless charger do not p...

Page 145: ...light When using the mobile hotspot and tethering feature When using the device in areas with weak signals or no reception When charging the battery with a damaged USB cable When the device s multipur...

Page 146: ...ture the device will turn off Do not use the device until the device s temperature drops below the specified level If the second warning message appears during an emergency call the call will not be d...

Page 147: ...147 Appendix...

Page 148: ...ture by using the Lock SIM card menu PUK Your SIM or USIM card is blocked usually as a result of entering your PIN incorrectly several times You must enter the PUK supplied by your service provider PI...

Page 149: ...tions If the problem is still not resolved contact a Samsung Service Centre Restarting the device If your device freezes or hangs you may need to close apps or turn off the device and turn it on again...

Page 150: ...nectivity problems due to issues with the service provider s base station Move to another area and try again When using the device while moving wireless network services may be disabled due to issues...

Page 151: ...files If you receive error messages or multimedia files do not play when you open them on your device try the following Free some memory by transferring files to a computer or deleting files from you...

Page 152: ...lose registered information when performing the reset If the tips above do not solve the problem contact a Samsung Service Centre The screen brightness adjustment bar does not appear on the notificati...

Page 153: ...y manufacturing feature and some minor rocking or vibration of parts may occur Over time friction between parts may cause this gap to expand slightly There is not enough space in the device s storage...

Page 154: ...on storage and retrieval system Trademarks SAMSUNG and the SAMSUNG logo are registered trademarks of Samsung Electronics Co Ltd Bluetooth is a registered trademark of Bluetooth SIG Inc worldwide Wi Fi...

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