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146
Settings
You
will
not
be
able
to
access
the
device
after
a
factory
data
reset
if
you
do
not
have
your
Account
username
and
password.
CAUTION
Before
sending
your
device
to
Samsung
or
taking
it
to
a
Samsung-
authorized
service
center,
remove
your
Account
and
then
perform
a
factory
data
reset.
For
more
information,
visit
Enable
Factory
Reset
Protection
Adding
a
Account
to
your
device
automatically
activates
the
FRP
security
feature.
Disable
Factory
Reset
Protection
To
disable
FRP,
remove
all
Accounts
from
the
device.
1.
From
Settings,
tap
Accounts
and
backup
>
Manage
accounts
>
Account]
.
2.
Tap
Remove
account
.
Collect
diagnostics
Collect
diagnostic
data
for
troubleshooting.
Options
may
vary
by
carrier.
◌
From
Settings,
tap
General
management
>
Reset
>
Collect
diagnostics
.
The
following
options
are
available
to
choose:
•
Device
data
collection
:
Help
troubleshoot
your
device
issues.