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Samsung SM-A102U, User Manual

The Samsung SM-A102U User Manual is available for download from our website. This comprehensive manual provides step-by-step instructions, tips, and tricks to help you make the most of your device. Accessible for free, it's the go-to resource for all your questions about the SM-A102U.

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Basics

18

SIM or USIM card (nano-SIM card)

Installing the SIM or USIM card

Insert the SIM or USIM card provided by the mobile telephone service provider.
For dual SIM models, you can insert two SIM or USIM cards so you can have two phone 
numbers or service providers for a single device. In some areas, data transfer speeds may be 
slower if two SIM cards are inserted in the device than when one SIM card is inserted.

•  

Use only a nano-SIM card.

•  

Use caution not to lose or let others use the SIM or USIM card. Samsung is not
responsible for any damages or inconveniences caused by lost or stolen cards.

Some LTE services may not be available depending on the service provider. For more 
information about service availability, contact your service provider.

Summary of Contents for SM-A102U

Page 1: ...www samsung com User Manual English 10 2017 Rev 1 0 SM A102U ...

Page 2: ...ous device 37 Understanding the screen 49 Notification panel 51 Entering text Apps and features 54 Installing or uninstalling apps 56 Bixby 72 Phone 77 Contacts 81 Messages 84 Internet 86 Email 87 Camera 102 Gallery 108 Always On Display 110 Multi window 115 Samsung Pay 119 Samsung Members 120 Samsung Notes 121 Calendar 122 Samsung Health 126 Voice Recorder 127 My Files 128 Clock 129 Calculator 13...

Page 3: ...Tethering 152 SIM card manager dual SIM models 152 More connection settings 155 Sounds and vibration 156 Notifications 157 Display 158 Blue light filter 158 Changing the screen mode or adjusting the display colour 160 Screensaver 160 Wallpapers and themes 161 Advanced features 163 Device maintenance 165 Apps 166 Lock screen and security 167 Face recognition 169 Fingerprint recognition 173 Smart Lo...

Page 4: ...mmercial or other purposes is an infringement of copyright laws Users are entirely responsible for illegal use of media You may incur additional charges for data services such as messaging uploading and downloading auto syncing or using location services depending on your data plan For large data transfers it is recommended to use theWi Fi feature Default apps that come with the device are subject...

Page 5: ...er ionised water or alcoholic beverage liquid will enter the device faster Do not expose the device to water moving with force If the device is exposed to fresh water dry it thoroughly with a clean soft cloth If the device is exposed to other liquids such as salt water ionised water or alcoholic beverage rinse it with fresh water and dry it thoroughly with a clean soft cloth If you do not follow t...

Page 6: ...rformance and is in the device s normal range of operation If the battery becomes too hot the charger may stop charging Do the following when the device heats up Disconnect the charger from the device and close any running apps Wait for the device to cool down and then begin charging the device again If the lower part of the device overheats it could be because the connected USB cable is damaged R...

Page 7: ... recording videos for extended periods When streaming videos while using the maximum brightness setting When connecting to aTV While multitasking or when running many apps in the background When using Multi window When updating or installing apps while recording videos When downloading large files during a video call When recording videos while using a navigation app When using large amount of dat...

Page 8: ...ontinues to overheat contact a Samsung Service Centre Device limitations when the device overheats When the device heats up the features and performance may be limited or the device may turn off to cool down The feature is only available on supported models If the device becomes hotter than usual a device overheating message will appear To lower the device s temperature the screen brightness and t...

Page 9: ...very cold or very hot temperatures Do not expose your device to direct sunlight for extended periods Do not use or store your device for extended periods in very hot areas such as inside a car in the summertime Do not place the device in any areas that may overheat such as on an electric heating mat Do not store your device near or in heaters microwaves hot cooking equipment or high pressure conta...

Page 10: ...ces and specifications are subject to change without prior notice You can purchase additional accessories from your local Samsung retailer Make sure they are compatible with the device before purchase Use only Samsung approved accessories Using unapproved accessories may cause the performance problems and malfunctions that are not covered by the warranty Availability of all accessories is subject ...

Page 11: ...Basics 11 Device layout ...

Page 12: ...ce If you cover the device s antenna area with your hands or other objects while using certain features such as calls or the mobile data connection Using a Samsung approved screen protector is recommended Unapproved screen protectors may cause the sensors to malfunction Do not cover the proximity light sensor area with screen accessories such as a screen protector or stickers Doing so may cause th...

Page 13: ...Volume Press to adjust the device volume Soft buttons Back button Home button Recents button Show and hide button When you turn on the device the soft buttons will appear at the bottom of the screen The soft buttons are set to the Recents button Home button and Back button by default Refer to Navigation bar soft buttons for more information ...

Page 14: ...vice Any damage caused by misuse is not covered by the warranty Use only USBType C cable supplied with the device The device may be damaged if you use Mircro USB cable To save energy unplug the charger when not in use The charger does not have a power switch so you must unplug the charger from the electric socket when not in use to avoid wasting power The charger should remain close to the electri...

Page 15: ...Basics 15 3 Plug the USB power adaptor into an electric socket 4 After fully charging disconnect the charger from the device Then unplug the charger from the electric socket ...

Page 16: ...n appears empty If the battery is completely discharged the device cannot be turned on immediately when the charger is connected Allow a depleted battery to charge for a few minutes before turning on the device If you use multiple apps at once network apps or apps that need a connection to another device the battery will drain quickly To avoid losing power during a data transfer always use these a...

Page 17: ...ing the charging power The device supports Samsung s Adaptive fast charging feature and Qualcomm Quick Charge 2 0 To use Fast charging on your device connect it to a battery charger that supports Adaptive fast charging or Quick Charge 2 0 Increasing the charging speed To increase the charging speed turn the device or its screen off when you charge the battery While charging the battery when the de...

Page 18: ...ingle device In some areas data transfer speeds may be slower if two SIM cards are inserted in the device than when one SIM card is inserted Use only a nano SIM card Use caution not to lose or let others use the SIM or USIM card Samsung is not responsible for any damages or inconveniences caused by lost or stolen cards Some LTE services may not be available depending on the service provider For mo...

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Page 20: ...Basics 20 ...

Page 21: ...Basics 21 ...

Page 22: ...ray 1 and the secondary SIM or USIM card on the tray 2 4 Gently press the SIM or USIM card into the tray to secure it If the card is not fixed firmly into the tray the SIM card may leave or fall out of the tray 5 Insert the tray back into the tray slot If you insert the tray into your device while the tray is wet your device may be damaged Always make sure the tray is dry Fully insert the tray int...

Page 23: ...Basics 23 ...

Page 24: ... or corrupt the data stored in it Use caution to insert the memory card right side up The device supports the FAT and the exFAT file systems for memory cards When inserting a card formatted in a different file system the device will ask to reformat the card or will not recognise the card To use the memory card you must format it If your device cannot format or recognise the memory card contact the...

Page 25: ...tray to loosen the tray Ensure that the ejection pin is perpendicular to the hole Otherwise the device may be damaged 2 Pull out the tray gently from the tray slot For dual SIM models when you remove the tray from the device the mobile data connection will be disabled ...

Page 26: ...If you insert the tray into your device while the tray is wet your device may be damaged Always make sure the tray is dry Fully insert the tray into the tray slot to prevent liquid from entering your device Removing the memory card Before removing the memory card first unmount it for safe removal Launch the Settings app and tap Device maintenance Storage Storage settings SD card UNMOUNT 1 Insert t...

Page 27: ...sung is not responsible for losses including loss of data resulting from the misuse of external storage devices Formatting the memory card A memory card formatted on a computer may not be compatible with the device Format the memory card on the device Launch the Settings app and tap Device maintenance Storage Storage settings SD card Format Before formatting the memory card remember to make backup...

Page 28: ...ume Down key simultaneously for more than 7 seconds to restart it Power key Volume Down key Emergency mode You can switch the device to emergency mode to reduce battery consumption Some apps and functions will be restricted In emergency mode you can make an emergency call send your current location information to others sound an emergency alarm and more Activating emergency mode To activate emerge...

Page 29: ...ur device The initial setup procedures may vary depending on the device s software and your region 1 Turn on the device 2 Select your preferred device language and select START Select a language 3 Select aWi Fi network and connect to it If you do not connect to aWi Fi network you may not be able to set up some device features during the initial setup ...

Page 30: ... preventing others from accessing your device To set the screen lock method later tap No thank you 6 Sign in to your Samsung account You can enjoy Samsung services and keep your data up to date and secure across all of your devices Refer to Samsung account for more information 7 Select features you want to use and complete the initial setup The Home screen will appear ...

Page 31: ...vices that can be used with your Samsung account visit account samsung com For more information on Samsung accounts launch the Settings app and tap Cloud and accounts Accounts Samsung account Help Registering your Samsung account Registering a new Samsung account If you do not have a Samsung account you should create one 1 Launch the Settings app and tap Cloud and accounts Accounts Add account 2 T...

Page 32: ...events will also be removed 1 Launch the Settings app and tap Cloud and accounts Accounts 2 Tap Samsung account Remove account 3 Tap OK enter your Samsung account password and then tap REMOVE ACCOUNT Transferring data from your previous device You can restore your data such as images contacts messages and apps from Samsung Cloud or copy them from your previous device wirelessly or through a USB co...

Page 33: ...sfer data 1 Plug the USB connector USBType C into the multipurpose jack of your device 2 Connect your device and the previous device using the previous device s USB cable USB Connector USBType C Your device Previous device The previous device s USB cable 3 When the app selection pop up window appears tap Smart Switch RECEIVE 4 In the previous device tap ALLOW If you do not have the app download it...

Page 34: ... If the battery power is low data transfer may be interrupted Transferring data wirelessly viaWi Fi Direct Transfer data from your previous device to your device wirelessly viaWi Fi Direct 1 On the previous device launch Smart Switch If you do not have the app download it from Galaxy Apps or Play Store 2 On your device launch the Smart Switch app 3 Place the devices near each other 4 On the previo...

Page 35: ...Then skip to the fifth step 3 Connect your previous device to the computer using the device s USB cable 4 On the computer follow the on screen instructions to back up data from the device Then disconnect your previous device from the computer 5 Connect your device to the computer using the USB cable 6 On the computer follow the on screen instructions to transfer data to your device Viewing importe...

Page 36: ...ur data If your device supports Samsung Cloud launch the Settings app tap Cloud and accounts Samsung Cloud Backup settings and then back up your data The data backup method may vary depending on your model Some data will not be backed up To check which data will be backed up launch the Settings app tap Cloud and accounts Samsung Cloud Backup settings Restoring data 1 On your new device launch the ...

Page 37: ...pply excessive pressure to it with your fingertips The device may not recognise touch inputs close to the edges of the screen which are outside of the touch input area Leaving the touchscreen idle for extended periods may result in afterimages screen burn in or ghosting Turn off the touchscreen when you do not use the device It is recommended to use fingers when you use the touchscreen Tapping Tap...

Page 38: ...ap and hold an item and drag it to the target position Double tapping Double tap the screen Swiping Swipe upwards downwards to the left or to the right Spreading and pinching Spread two fingers apart or pinch on the screen ...

Page 39: ...ap and hold to launch Google Back Tap to return to the previous screen Displaying or hiding the navigation bar Using the Show and hide button at the left side of the navigation bar you can set the navigation bar to be hidden or pinned on the screen when you use apps or features The navigation bar is pinned by default If you want to view files or use apps in full screen double tap the Show and hide...

Page 40: ...nch the Settings app tap Display Navigation bar and then select an option Show and hide button Add a button to hide or pin the navigation bar You can set whether or not to display the button for each app BACKGROUND COLOUR Change the navigation bar s background colour Button layout Change the order of the buttons on the navigation bar ...

Page 41: ...s It displays widgets shortcuts to apps and more The Apps screen displays icons for all apps including newly installed apps The screen may appear differently depending on the region or service provider A widget Navigation bar soft buttons Favourite apps A folder Bixby Home indicator View your customised content An app ...

Page 42: ...on the Apps screen Alternatively tap the Home button or the Back button Home screen Apps screen If you add the Apps button on the Home screen you can open the Apps screen by tapping the button On the Home screen tap and hold an empty area and tap Home screen settings Apps button Show Apps button APPLY The Apps button will be added at the bottom of the Home screen Apps button ...

Page 43: ...cuts area at the bottom of the Home screen Creating folders Create folders and gather similar apps to quickly access and launch apps 1 On the Home screen or the Apps screen tap and hold an app and then drag it over another app 2 Drop the app when a folder frame appears around the apps A new folder containing the selected apps will be created Tap Enter folder name and enter a folder name Adding mor...

Page 44: ...ome screen panels Adding panels Swipe to the left and then tap Moving panels Tap and hold a panel preview and then drag it to a new location Deleting panels Tap on the panel Wallpapers and themes Change the device s wallpaper theme or icons Widgets Widgets are small apps that launch specific app functions to provide information and convenient access on your Home screen Tap and hold a widget and th...

Page 45: ...ar at the top of the screen The icons listed in the table below are most common The status bar may not appear at the top of the screen in some apps To display the status bar drag down from the top of the screen Icon Meaning No signal Signal strength Roaming outside of normal service area Preferred SIM or USIM card for calls dual SIM models GPRS network connected EDGE network connected UMTS network...

Page 46: ...tery charging Battery power level Lock screen Pressing the Power key turns off the screen and locks it Also the screen turns off and automatically locks if the device is not used for a specified period To unlock the screen swipe in any direction when the screen turns on If the screen is off press the Power key or double tap the Home button to turn on the screen Locked screen ...

Page 47: ...h four or more dots to unlock the screen PIN Enter a PIN with at least four numbers to unlock the screen Password Enter a password with at least four characters numbers or symbols to unlock the screen None Do not set a screen lock method Face Register your face to unlock the screen Refer to Face recognition for more information Fingerprints Register your fingerprints to unlock the screen Refer to ...

Page 48: ...the Palm swipe to capture switch to activate it After capturing a screenshot use the following options on the toolbar at the bottom of the screen BixbyVision Recognise content using BixbyVision and search for relevant information This option is not supported when you capture a screenshot using the Screen write feature Scroll capture Capture the current content and the hidden content on an elongate...

Page 49: ...l drag the status bar downwards To close the notification panel swipe upwards on the screen You can open the notification panel even on the locked screen You can use the following functions on the notification panel View the notification details and perform various actions Clear all notifications Launch Settings Access the notification settings Quick setting buttons SIM and USIM card feature prefe...

Page 50: ...in features Swipe downwards on the notification panel to view more buttons To change feature settings tap the text under each button To view more detailed settings tap and hold a button To rearrange buttons tap Button order tap and hold a button and then drag it to another location ...

Page 51: ...s tap it twice Change the keyboard settings Enter a space Changing the input language Tap Languages and types MANAGE INPUT LANGUAGES and then select the languages to use When you select two or more languages you can switch between the input languages by swiping to the left or right on the space key Changing the keyboard layout Tap Languages and types select a language and then select a keyboard la...

Page 52: ...rd Enter emoticons Change the keyboard for one handed operation Change the keyboard settings Copying and pasting 1 Tap and hold over text 2 Drag or to select the desired text or tap Select all to select all text 3 Tap Copy or Cut The selected text is copied to the clipboard 4 Tap and hold where the text is to be inserted and tap Paste To paste text that you have previously copied tap Clipboard and...

Page 53: ...red text 2 Tap More Dictionary on the options list If a dictionary is not preinstalled on the device tap Move to Manage dictionaries next to a dictionary to download it 3 View the definition in the dictionary pop up window To switch to the full screen view tap Tap the definition on the screen to view more definitions In the detailed view tap to add the word to your favourite words list or tap Sear...

Page 54: ...download free apps tap INSTALL To purchase and download apps where charges apply tap the price and follow the on screen instructions To change the auto update settings tap Settings Auto update apps and then select an option Play Store Purchase and download apps Launch the Play Store app Installing apps Browse apps by category or search for apps by keyword Select an app to view information about it...

Page 55: ... may need permission to access or use information on your device When you open an app a pop up window may appear and request access to certain features or information Tap ALLOW on the pop up window to grant permissions to the app To view your app permission settings launch the Settings app and tap Apps Select an app and tap Permissions You can view the app s permissions list and change its permiss...

Page 56: ...t be connected to aWi Fi or mobile network To use the Bixby feature you must register and sign in to your Samsung account Available Bixby services may differ depending on the region or service provider Starting Bixby When you launch Bixby for the first time the Bixby intro page will appear You must register and sign in to your Samsung account according to the on screen instructions and agree to th...

Page 57: ...vides by analysing your usage patterns and your routine Opening Bixby Home 1 Swipe to the right on the Home screen The Bixby Home screen will appear 2 Swipe upwards or downwards to view recommended content Access additional options Recommended content Upcoming reminder 3 To close Bixby Home swipe to the left on the screen ...

Page 58: ...the Bixby cards For example on the way to the office in the morning you can view your day s schedule and play your favourite music on the Bixby Home screen In the evening you can set alarms check your daily activity and view your friends feeds Bixby cards The content and order of the cards update automatically at a specified interval To manually update cards swipe downwards on the screen ...

Page 59: ... s weather for your current area in real time and view your location information Preview the photos and videos you have taken today View updated news Editing Bixby cards list To pin a card to the top of the Bixby Home screen tap Pin to top To unpin a card tap Unpin To hide a card from the list tap Hide for now To stop displaying a card on the list tap Don t show again Selecting apps to show as Bix...

Page 60: ...te text Search for similar images Search for nearby places Search for wine information Read QR codes To use this feature the device must be connected to aWi Fi or mobile network To use this feature you must register and sign in to your Samsung account The available features and search results may vary depending on the region or service provider This feature may not be available or you may not get ...

Page 61: ...sion using various methods In the Camera app tap BIXBYVISION In the Gallery app select an image and tap In the Internet app tap and hold an image and tap BixbyVision Capture a screen and select BixbyVision on the toolbar Camera Gallery Internet Screen capture toolbar ...

Page 62: ... For example if you want to search for the product s information online use the BixbyVision features The device will search for and show you the results 1 Point the camera towards the desired image or object and activate BixbyVision 2 Keep the object within the frame in the camera s viewfinder to recognise it When the object is recognised the available search icons will appear 3 Tap You can view t...

Page 63: ... 1 Point the camera towards the desired image or object and activate BixbyVision 2 Keep business cards or text within the frame in the camera s viewfinder to recognise it When text is recognised the available search icons will appear 3 Tap Save in Contacts Save the information extracted from the business card as a contact Extract Detect text and share it with others You can edit the text before sh...

Page 64: ...lar to the recognised object online You can view various images with properties similar to the object such as colour or shape For example if you want to know the title of a photo or image use the BixbyVision features The device will search for and show you related information or images with similar characteristics 1 Point the camera towards the desired image or object and activate BixbyVision 2 Ke...

Page 65: ...t and activate BixbyVision 2 Keep the object or place within the frame in the camera s viewfinder to recognise it When the area is recognised the available search icons will appear 3 Tap The device will show information of nearby places Finding nearby places in Live view You can view nearby places through the camera 1 Launch the Camera app and tap BIXBYVISION 2 Tap When you move your device nearby...

Page 66: ...he camera s viewfinder to recognise it When the wine label is recognised the available search icons will appear 3 Tap The information about the wine label will appear Reading QR codes Recognise QR codes and view a variety of information such as websites photos videos maps and business cards 1 Point the camera towards the desired image or object and activate BixbyVision 2 Keep the QR code within th...

Page 67: ...ct to aWi Fi or mobile network To fully use this feature you must register and sign in to your Samsung account To use location reminders the GPS feature must be activated Starting Reminder You can start Reminder from Bixby Home 1 Swipe to the right on the Home screen The Bixby Home screen will appear 2 Tap GET STARTED on the UPCOMING REMINDERS card The Reminder intro page will appear Add the app i...

Page 68: ...inder with a specified time or location setting You can also save various content such as a single memo or webpage address and view it later Creating reminders via the Reminder app For example create a reminder to alert you to take your medicine at 9 AM 1 Launch the Reminder app 2 Tap Write a reminder and enter Take medicine 3 Tap Set conditions Specific date and time and set the time to 9 AM When...

Page 69: ...eating reminders while browsing the Internet While browsing the Internet you can create reminders to view the content later 1 While browsing the Internet tap Share 2 Tap Reminder The webpage address will be saved as a reminder automatically To set the data time or location manually tap Checking reminder notifications At the preset time or location a notification pop up window will appear Tap COMPL...

Page 70: ... select a reminder Setting reminder details Add or edit reminder details such as frequency date and time or location 1 Select a reminder to edit and tap EDIT Alternatively swipe right on a reminder and tap Edit 2 Edit the conditions and tap SAVE Reminder conditions Add an image Checklist Repeat interval Reminder information ...

Page 71: ...ap Delete To delete multiple reminders tap and hold a reminder tick reminders to delete and then tap DELETE Customising Bixby settings On the Bixby Home screen tap Settings Samsung account View your Samsung account information Apps Select apps to show as cards on the Bixby Home screen Auto update Bixby Set the device to update Bixby software automatically when connected to a mobile network You can...

Page 72: ...ter a phone number If the keypad does not appear on the screen tap to open the keypad 2 Tap to make a voice call or tap to make a video call For dual SIM models tap or to make a voice call Add the number to the contacts list Preview the phone number Hide the keypad Delete a preceding character Access additional options ...

Page 73: ... add a phone number To make a call tap and hold a speed dial number on the keypad For speed dial numbers 10 and up tap the first digit s of the number and then tap and hold the last digit For example if you set the number 123 as a speed dial number tap 1 tap 2 and then tap and hold 3 Making calls from the locked screen On the locked screen drag outside the circle Making an international call 1 Tap...

Page 74: ...e and then tap Missed calls If a call is missed the icon appears on the status bar Open the notification panel to view the list of missed calls Alternatively launch the Phone app and tap RECENTS to view missed calls Blocking phone numbers Block calls from specific numbers added to your block list 1 Launch the Phone app and tap Settings Block numbers 2 Tap select contacts and then tap DONE To manua...

Page 75: ...headset if it is connected to the device Speaker Activate or deactivate the speakerphone When using the speakerphone keep the device away from your ears Keypad Hide Open or close the keypad Mute Turn off the microphone so that the other party cannot hear you End the current call During a video call Tap the screen to use the following options Access additional options Camera Turn off the camera so ...

Page 76: ...on the screen tap to open the keypad 3 Tap Create contact to create a new contact or tap Update existing to add the number to an existing contact Adding a phone number to Contacts from the calls list 1 Launch the Phone app and tap RECENTS 2 Tap a caller s image or tap a phone number Details 3 Tap CREATE CONTACT to create a new contact or tap UPDATE EXISTING to add the number to an existing contact...

Page 77: ...t 1 Launch the Contacts app tap and then select a storage location 2 Enter contact information Select a storage location Add an image Open more information fields Scan contact information from a business card Enter contact information Depending on the selected storage location the types of information you can save may vary 3 Tap SAVE ...

Page 78: ...as your Samsung account Launch the Settings app tap Cloud and accounts Accounts select an account name select the account to sync with and then tap Contacts Samsung account or Sync Contacts Searching for contacts Launch the Contacts app Use one of the following search methods Scroll up or down the contacts list Drag a finger along the index at the right side of the contacts list to scroll through ...

Page 79: ... service provider The profile sharing feature is only available for contacts who have activated the profile sharing feature on their device 1 Launch the Contacts app and select your profile 2 Tap EDIT edit your profile and tap SAVE 3 Tap Profile sharing and then tap the switch to activate it To use the profile sharing feature your phone number must be verified You can view your contacts updated pr...

Page 80: ...e Launch the Contacts app tap Groups select a group and then tap Send message Merging duplicate contacts When you import contacts from other storages or sync contacts with other accounts your contacts list may include duplicate contacts Merge duplicate contacts into one to streamline your contacts list 1 Launch the Contacts app and tap Manage contacts Merge contacts 2 Tick contacts and tap MERGE D...

Page 81: ...sending messages when you are roaming 1 Launch the Messages app and tap 2 Add recipients and tap COMPOSE 3 Enter a message Access additional options Enter a message Add recipients from the contacts list Enter emoticons Attach files Edit recipients Send the message 4 Tap to send the message For dual SIM models tap or to send the message ...

Page 82: ...the messages list select a contact 3 View your conversation To reply to the message enter a message and tap For dual SIM models tap or Blocking unwanted messages Block messages from specific numbers added to your block list 1 Launch the Messages app and tap Settings Block messages Block numbers 2 Tap INBOX or CONTACTS select a contact and then tap To manually enter a number tap Enter number and th...

Page 83: ...et the device to vibrate when you receive messages Pop up display Set the device to display messages in pop up windows Preview message Set the device to display message content on the locked screen and in pop up windows Setting a message reminder You can set an alert at an interval to let you know that you have unchecked notifications If this feature is not activated launch the Settings app tap Ac...

Page 84: ...dress field 3 Enter the web address or a keyword and then tap Go To view the toolbars drag your finger downwards slightly on the screen To switch between tabs quickly swipe to the left or right on the address field Bookmark the current webpage Quick menu Open the homepage Move between pages Open the browser s tab manager Access additional options Refresh the current webpage View your bookmarks sav...

Page 85: ...e In secret mode you cannot use some features such as screen capture In secret mode the device will change the colour of the toolbars Changing security settings You can change your password or the lock method Tap Settings Privacy Secret mode security Change password To set your registered fingerprint as the lock method along with the password tap the Fingerprints switch to activate it Refer to Fin...

Page 86: ...nt tap Add account If you have more than one email account you can set one as the default account Tap Set default account Sending emails 1 Tap to compose an email 2 Add recipients and enter an email text 3 Tap SEND to send the mail Reading emails When Email is open the device will automatically retrieve new emails To manually retrieve emails swipe downwards on the screen Tap an email on the screen...

Page 87: ... prohibited Do not take photos or record videos in places where you may violate other people s privacy Launching Camera Use the following methods to launch Camera Launch the Camera app Press the Power key twice quickly On the locked screen drag outside the circle Some methods may not be available depending on the region or service provider Some camera features are not available when you launch the...

Page 88: ...e gestures Quickly control the preview screen by swiping in different directions You can change the shooting mode switch between cameras or apply various filters or effects Front camera Rear camera Shooting modes Filters and effects ...

Page 89: ...n on the preview screen Drag to the location you want on the screen This feature is available only in Auto and Selfie modes To adjust the brightness of photos or videos tap the screen When the adjustment bar appears drag on the adjustment bar towards or To capture an image from the video while recording tap To change the focus while recording a video tap where you want to focus To use auto focus m...

Page 90: ...y occur in wide angle photos or videos and does not indicate device performance problems Zooming in and out Use various methods to zoom in or out Spread two fingers apart on the screen to zoom in and pinch to zoom out Control the zoom with one finger Drag on the zoom bar towards or Zooming features are available only when using the rear camera HDR High Dynamic Range Use HDR mode to capture photos ...

Page 91: ...he Live focus feature allows the camera to capture the subject and the background separately so that you can get a selfie with the focus on the subject Taking portraits that stand out using the Live focus feature Adjust the background blur level and take a selfie that highlights the subject This feature is available only in Selfie mode Use this feature in a place that has sufficient light 1 On the...

Page 92: ...d blur adjustment bar The background blur may not be applied properly in the following conditions The device or the subject is moving The subject is thin or transparent The subject has a similar colour or pattern to the background The subject or background is plain ...

Page 93: ...o edit the background blur level of a photo taken with the Live focus feature in Gallery 1 Select a photo taken with the Live focus feature and tap ADJUST BACKGROUND BLUR 2 Drag the background blur adjustment bar to the left or right to adjust the blur level and then tap to save the photo ...

Page 94: ...vements You can also record a lovely and funny sticker that keeps moving in a video 1 On the preview screen tap STICKERS 2 Tap and select a sticker 3 Tap to take a photo or tap to record a video Applying stickers randomly You can apply stickers randomly instead of selecting one from the stickers list Tap Random repeatedly until the sticker you want appears ...

Page 95: ...des list tap Auto Pro mode Capture photos and videos while manually adjusting various shooting options such as exposure value and ISO value On the shooting modes list tap Pro Select options and customise the settings and then tap to take a photo or tap to record a video Available options Change the exposure value This determines how much light the camera s sensor receives For low light situations ...

Page 96: ... wall 1 On the shooting modes list tap Panorama 2 Tap and move the device slowly in one direction 3 Tap to stop taking photos Hyperlapse mode Record scenes such as passing people or cars and view them as fast motion videos The frame rate is automatically adjusted to record smoother less shaky fast motion videos while walking travelling by vehicle and more 1 On the shooting modes list tap Hyperlaps...

Page 97: ...ke photos of food with more vibrant colours 1 On the shooting modes list tap Food 2 Tap the screen and drag the circular frame over the area to highlight The area outside the circular frame will be blurred To resize the circular frame drag a corner of the frame 3 Tap and drag the adjustment bar to adjust the colour tone 4 Tap to take a photo ...

Page 98: ... To set the camera to take a photo by tapping the screen tap Shooting methods and then tap the Tap screen switch to activate it To take a selfie at a wide angle with the dual camera tap Applying beauty effects You can apply the spotlight effect or modify facial features such as your skin tone or face shape before taking self portraits This feature is available only in Selfie mode 1 On the preview ...

Page 99: ...will appear When the time is up the device will take a photo To set the camera to take a photo by tapping the screen tap Shooting methods and then tap the Tap screen switch to activate it 5 Slowly swivel the device left and then right or vice versa to take a wide self portrait The device will take additional photos when the white frame moves to each end of the viewfinder window Make sure to keep t...

Page 100: ...e shot to calculate the exposure of the shot Matrix averages the entire scene In Food mode focus on a subject inside the circular frame and blur the image outside the frame Camera settings On the preview screen tap Some options may not be available depending on the shooting mode REAR CAMERA Picture size Select a resolution for photos Using a higher resolution will result in higher quality photos b...

Page 101: ...to Set the device to take a video clip for a few seconds before tapping This allows you to capture a moment you might have missed To view the video tap the preview thumbnail and tap PLAY MOTION PHOTO To capture a still image from the video clip tap the screen to stop playback and tap CAPTURE This feature is available only in Auto and Selfie modes Video stabilisation Activate anti shake to reduce o...

Page 102: ... commands You can say Smile Cheese Capture or Shoot to take a photo To record a video say Record video Floating Camera button Add a camera button that you can place anywhere on the screen This feature is available only in Auto and Selfie modes Volume key function Set the device to use theVolume key to control the shutter or zoom in or out Reset settings Reset the camera settings Contact us Ask que...

Page 103: ... on the image Modify the image Add the image to favourites You can create a GIF animation or collage from multiple images Tap Animate or Collage and then select images You can select up to six images for your collage Editing the background blur level of Live focus photos You can edit the background blur level of a photo taken with the Live focus feature Launch the Gallery app select a photo taken ...

Page 104: ...ck screen Switch to the pop up video player Rewind or fast forward by dragging the bar Display on a large screen Skip to the previous video Tap and hold to rewind Skip to the next video Tap and hold to fast forward Access additional options Change screen ratio Pause and resume playback Create a GIF animation Drag your finger up or down on the left side of the playback screen to adjust the brightne...

Page 105: ...location tags sort the images and videos and then create stories To create stories automatically you must capture or save multiple images and videos Creating stories Create stories with various themes 1 Launch the Gallery app and tap STORIES 2 Tap Create story 3 Tick images or videos to include in the story and tap DONE 4 Enter a title for the story and tap CREATE To add images or videos to a stor...

Page 106: ...by your contacts To use this feature your phone number must be verified You may incur additional charges when sharing files via the mobile network If the recipients have not verified their phone numbers or if their devices do not support the feature a link to the files will be sent to them via text message Link recipients may not be able to use some features The link will expire after a certain pe...

Page 107: ...t for more information Launch the Gallery app tap Settings and then tap the Samsung Cloud switch to activate it Images and videos captured on the device will be automatically saved to Samsung Cloud Deleting images or videos Deleting an image or a video Select an image or a video and tap at the bottom of the screen Deleting multiple images and videos 1 On the Gallery screen tap and hold an image or...

Page 108: ...On Display may change automatically depending on the lighting conditions If the sensor at the top of the device is covered for a certain period the Always On Display will turn off Opening notifications on the Always On Display When you receive message missed call or app notifications notification icons will appear on the Always On Display Double tap a notification icon to view its notification If ...

Page 109: ... On Display double tap the clock 3 Swipe to the left or right on the clock to move to the music controller 4 Tap the icons to control the playback Changing the schedule for the Always On Display feature Launch the Settings app tap Lock screen and security Always On Display Set schedule and set the start and end time To always display the Always On Display tap the Show always switch to activate it ...

Page 110: ...indow Introduction Multi window lets you run two apps at the same time in the split screen view You can also run multiple apps at the same time in the pop up view Some apps may not support this feature Split screen view Pop up view ...

Page 111: ...ently used apps 2 Swipe upwards or downwards and tap on a recent app window The selected app will launch in the upper window 3 In the lower window swipe upwards or downwards to select another app to launch To launch apps not in the list of recently used apps tap APP LIST and select an app ...

Page 112: ...ted window to a pop up view Close the app Use the snap window feature Switch locations between app windows Adjusting the window size Drag the bar between the app windows up or down to adjust the size of the windows When you drag the bar between the app windows to the top or bottom edge of the screen the window will be maximised ...

Page 113: ...icon on the Multi window notification Sharing text or images between windows Drag and drop text or copied images from one window to another Tap and hold an item in the selected window and drag it to a location in another window Some apps may not support this feature Snap window You can select an area and pin it to the top of the screen and use other apps in the lower window 1 Tap the Recents butto...

Page 114: ...select another app to launch Pop up view 1 Tap the Recents button to open the list of recently used apps 2 Swipe upwards or downwards tap and hold an app window and then drag it to Drop here for pop up view The app screen will appear in the pop up view Minimise the window Close the app Maximise the window Moving pop up windows To move a pop up window tap the window s toolbar and drag it to a new l...

Page 115: ...Apps and features 115 ...

Page 116: ...Apps and features 116 ...

Page 117: ...tures 117 Making payments 1 Tap and hold a card image at the bottom of the screen and drag it upwards Alternatively launch the Samsung Pay app 2 On the cards list swipe to the left or right and select a card to use ...

Page 118: ...on The verification method for payments may vary depending on the card readers Cancelling payments You can cancel payments by visiting the place where you made them On the cards list swipe to the left or right to select the card you used Follow the on screen instructions to complete payment cancellation Changing the Samsung Pay settings On the Samsung Pay screen tap Settings Select the screen wher...

Page 119: ...xy users community or view the latest Galaxy news and tips Samsung Members can help you solve any problems you might encounter while using your device Additional options Send feedback This app s availability and supported features may vary depending on the region or service provider To submit your feedback or post your comments you must register and sign in to your Samsung account Refer to Samsung...

Page 120: ...te Tap Image to insert an image by selecting from Gallery or by taking a photo Tap Voice to record a voice recording and insert it into the note Voice recording will start immediately Enter text using the keyboard Write or draw with pens Paint with brushes Insert a voice recording Insert an image 3 When you are finished composing the note tap SAVE Deleting notes 1 Launch the Samsung Notes app tap ...

Page 121: ...ble tap a date If the date already has saved events or tasks in it tap the date and tap 2 Enter event details Select a calendar to use or sync with Attach a map showing the location of the event Enter the location of the event Add a note Enter a title Set a start and end date for the event Add more details Set an alarm Change the event s colour 3 Tap SAVE to save the event ...

Page 122: ...nage calendars Add account Then select an account to sync with and sign in When an account is added it will appear on the list Samsung Health Introduction Samsung Health helps you manage your wellness and fitness Set fitness goals check your progress and keep track of your overall wellness and fitness Starting Samsung Health When running this app for the first time or restart it after performing a...

Page 123: ...d manage trackers View health tips Compare your step count records with other Samsung Health users or compete with your friends Set your daily goals and track your progress Monitor your health and fitness View guide messages or notifications from Samsung Health To add items to the Samsung Health screen tap Manage items and then select items GOALS Set your daily fitness goals and view your progress...

Page 124: ...R Steps The device counts the number of steps you take and measures the distance travelled On the Samsung Health screen tap the steps tracker Target Current step total You may experience a brief delay while the steps tracker monitors your steps and then displays your step count You may also experience a brief delay before the pop up window indicates that your goal has been reached If you use the s...

Page 125: ...formation may be stored until the completion of such purposes You can delete personal data stored by Samsung Health by using the Reset data option in the Settings menu To delete any data you have shared with social networks or transferred to storage devices you must delete them separately You may share and or sync your data with additional Samsung services or compatible third party services that y...

Page 126: ...ice to text Making voice recordings 1 Open the Samsung folder and launch the Voice Recorder app 2 Tap to start recording Speak into the microphone Tap to pause recording While making a voice recording tap BOOKMARK to insert a bookmark Change the recording mode Start recording 3 Tap to finish recording 4 Enter a file name and tap SAVE ...

Page 127: ...and speak loudly and clearly in a quiet place If the voice memo system language does not match the language you are speaking the device will not recognise your voice Before using this feature tap the current language to set the voice memo system language My Files Access and manage various files stored in the device or in other locations such as cloud storage services Open the Samsung folder and la...

Page 128: ...larm time tap the time input field To activate or deactivate alarms tap the switch next to the alarm in the alarms list Stopping alarms Tap DISMISS to stop an alarm If you have previously enabled the snooze option tap SNOOZE to repeat the alarm after a specified length of time Deleting alarms Tap and hold an alarm tick alarms to delete and then tap DELETE WORLD CLOCK Launch the Clock app and tap W...

Page 129: ...ration tap the duration input field 3 Tap DISMISS when the timer goes off Calculator Perform simple or complex calculations Launch the Calculator app Rotate the device to landscape orientation to display the scientific calculator If Auto rotate is disabled tap to display the scientific calculator To see the calculation history tap HISTORY To close the calculation history panel tap KEYPAD To clear ...

Page 130: ... from the stations list View the list of favourites stations Scan and save available stations automatically Enter radio station frequency manually Fine tune the frequency Record a song from the FM radio View the list of available stations Access additional options Add the current radio station to the favourites list Search for an available radio station Turn the FM radio on or off Playing through ...

Page 131: ...m the stations list Game Launcher Introduction Game Launcher gathers your games downloaded from Play Store and Galaxy Apps into one place for easy access You can set the device to game mode to play games more easily Access additional options Add apps Open games with or without sound Change the performance mode Mute notification sounds and display only notifications for incoming calls and emergency...

Page 132: ...lly shown on the game launcher screen If you cannot see your games tap Add apps Removing a game from Game Launcher Tap and hold a game and tap Remove Changing the performance mode You can change the game performance mode Launch the Game Launcher app tap Normal performance and then tap the button repeatedly to select the mode you want Normal performance Power saving mode or high performance mode is...

Page 133: ... calls and emergency alerts Access the GameTools settings Play games in full screen Access the Game Launcher screen Hide and lock the navigation bar Lock the touchscreen Capture screenshots Blocking notifications during games Tap and tap the No alerts during game switch to activate it The device will mute notification sounds and display only notifications for incoming calls and emergency alerts so...

Page 134: ...nguish them from the first app s notifications Second app You can also install the second app from the Home screen or the Apps screen On the Home screen or the Apps screen tap and hold a messenger app and tap Install second app The Dual Messenger feature may not be available depending on the app Some features of the app may be limited for the second app Uninstalling a second app 1 Launch the Setti...

Page 135: ...their status or control them from your smartphone s screen You can group devices by location and set multiple devices to operate automatically at preset times For example you can set the lights and your robot vacuum to turn on automatically in the evening Your smartphone and other devices must be connected to aWi Fi or mobile network The devices you can connect using Samsung Connect may vary depen...

Page 136: ...o nearby devices such as Bluetooth headsets easily and quickly Connection methods may vary depending on the type of connected devices or the shared content 1 Open the Samsung folder and launch the Samsung Connect app 2 Tap TheWi Fi and Bluetooth features will be activated and the device will automatically search for nearby devices 3 Select a device from the list and connect to it by following the ...

Page 137: ...istered devices You can view and control your registered devices For example you can check whether your TV is on or what is in your fridge 1 Open the Samsung folder and launch the Samsung Connect app 2 Tap My devices The list of registered devices will appear 3 View the status of devices on the list To control the devices select a device The device controller supplied with the selected device will...

Page 138: ...e command You can also set a rule to perform actions automatically at a preset time For example add a rule to turn on the lights and radio automatically every day at 7 00 AM To create a mode Select a place tap Add mode and set mode options You can set the mode name icon and devices To add a rule 1 Tap Rules ADD RULE and set the rule name and location to run the rule 2 Tap ADD CONDITION and set day...

Page 139: ...eature is not activated launch the Settings app tap Advanced features and then tap the Direct share switch to activate it Using additional features Link Sharing Share large files Upload files to the Samsung storage server and share them with others via aWeb link or a code To use this feature your phone number must be verified Share to device Share content with nearby devices viaWi Fi Direct or Blu...

Page 140: ...r information and browse webpages Gmail Send or receive emails via the Google Mail service Maps Find your location on the map search the world map and view location information for various places around you Play Music Discover listen to and share music on your device You can upload music collections stored on your device to the cloud and access them later Play Movies TV Purchase or rent videos suc...

Page 141: ...tch or create videos and share them with others Photos Search for manage and edit all your photos and videos from various sources in one place Google Search quickly for items on the Internet or your device Duo Make a simple video call ...

Page 142: ...ge data or media files with other Bluetooth enabled devices Refer to Bluetooth for more information Phone visibility Allow other devices to find your device to share content with you When this feature is activated your device will be visible to other devices when they search for available devices using theirTransfer files to device option Data usage Keep track of your data usage amount and customi...

Page 143: ...an be made viaWi Fi USB or Bluetooth Refer to Mobile Hotspot andTethering for more information Mobile networks Configure your mobile network settings SIM card manager dual SIM models Activate your SIM or USIM cards and customise the SIM card settings Refer to SIM card manager dual SIM models for more information Location Change settings for location information permissions More connection settings...

Page 144: ... automatically select it from the list of networks and tap FORGET If you cannot connect to aWi Fi network properly restart your device sWi Fi feature or the wireless router Wi Fi Direct Wi Fi Direct connects devices directly via aWi Fi network without requiring an access point 1 On the Settings screen tap Connections Wi Fi and then tap the switch to activate it 2 Tap Wi Fi Direct The detected devi...

Page 145: ...i Fi Direct and select a device to transfer the image to 3 Accept theWi Fi Direct connection request on the other device If the devices are already connected the image will be sent to the other device without the connection request procedure Ending the device connection 1 On the Settings screen tap Connections Wi Fi 2 Tap Wi Fi Direct The device displays the connected devices in the list 3 Tap the...

Page 146: ...ample pirating copies of files or illegally tapping communications for commercial purposes Samsung is not responsible for the repercussion of illegal use of the Bluetooth feature Pairing with other Bluetooth devices 1 On the Settings screen tap Connections Bluetooth and then tap the switch to activate it The detected devices will be listed 2 Select a device to pair with If the device you want to p...

Page 147: ... select a device to transfer the image to If your device has paired with the device before tap the device name without confirming the auto generated passkey If the device you want to pair with is not in the list request that the device turns on its visibility option 3 Accept the Bluetooth connection request on the other device Unpairing Bluetooth devices 1 On the Settings screen tap Connections Bl...

Page 148: ...receiving data On the Settings screen tap Connections Data usage Data saver and tap the switch to activate it When the data saver feature is activated the icon will appear on the status bar Data saver feature activated To select apps to use data without restriction tap Allow app while Data saver on and select apps ...

Page 149: ...Settings 149 ...

Page 150: ...Settings 150 ...

Page 151: ...e USB tethering to share the device s mobile data connection with a computer via USB When connected to a computer the device is used as a wireless modem for the computer Using the mobile hotspot Use your device as a mobile hotspot to share your device s mobile data connection with other devices 1 On the Settings screen tap Connections Mobile Hotspot andTethering Mobile Hotspot 2 Tap the switch to ...

Page 152: ...vice provider More connection settings Customise settings to control other features On the Settings screen tap Connections More connection settings Nearby device scanning Set the device to scan for nearby devices to connect to Printing Configure settings for printer plug ins installed on the device You can search for available printers or add one manually to print files Refer to Printing for more ...

Page 153: ...tions More connection settings Printing Download plug in 2 Search for a printer plug in in Play Store 3 Select a printer plug in and install it 4 Select the printer plug in and tap the switch to activate it The device searches for printers that are connected to the sameWi Fi network as your device 5 Select a printer to add To add printers manually tap Add printer Printing content While viewing con...

Page 154: ... support MirrorLink version 1 1 or higher Connecting your device to a vehicle via MirrorLink When using this feature for the first time connect the device to aWi Fi or mobile network 1 Pair your device with a vehicle via Bluetooth Refer to Pairing with other Bluetooth devices for more information 2 Connect your device to the vehicle using a USB cable When they are connected access your device s Mi...

Page 155: ... speeds the device may use only the fastest connection This feature supports HypertextTransmission Protocol HTTP 1 1 and Hypertext Transmission Protocol Secure HTTPS The feature cannot be used with other protocols such as FTP Sounds and vibration Change settings for various sounds on the device On the Settings screen tap Sounds and vibration Sound mode Set the device to use sound mode vibration mo...

Page 156: ...n a key is touched Keyboard vibration Set the device to vibrate when a key is touched Sound quality and effects Configure additional sound settings Separate app sound Set the device to play media sound from a specific app on the connected Bluetooth speaker or headset separate from the sound of other apps For example you can listen to the Navigation app through your device s speaker while listening...

Page 157: ... apps Select apps to use with the full screen aspect ratio Easy mode Switch to easy mode to display larger icons and apply a simpler layout to the Home screen Icon frames Set whether to display shaded backgrounds to make icons stand out LED indicator Set the device to turn on the LED indicator when you charge the battery when you have notifications or when you make voice recordings while the scree...

Page 158: ...y the blue light filter Changing the screen mode or adjusting the display colour Select a screen mode suitable for viewing movies or images or adjust the display colour to your preference If you select the Adaptive display mode you can adjust the display colour balance by colour value Changing the screen mode On the Settings screen tap Display Screen mode and select a mode you want Adaptive displa...

Page 159: ...ettings screen tap Display Screen mode Adaptive display 2 Adjust the colour adjustment bar under Full screen colour balance The colour balance of the screen will be optimised Adjusting the screen tone by colour value Increase or lower certain colour tones by adjusting the Red Green or Blue value individually 1 On the Settings screen tap Display Screen mode Adaptive display 2 Tick Advanced options ...

Page 160: ...ages will appear as small cards and overlap 3 Tap to select albums for displaying images 4 When you are finished tap the Back button To preview the selected option tap PREVIEW When you tap the screen while your screensaver is displayed the screen will turn on Wallpapers and themes Change the wallpaper settings for the Home screen and the locked screen or apply various themes to the device On the S...

Page 161: ...e fingerprint recognition sensor This feature is not available when the sensor is detecting your fingerprint Quick launch Camera Set the device to launch the camera by pressing the Power key twice quickly This feature may not be available depending on the region or service provider Device assistance app Select a device assistance app to launch when you press and hold the Home button The device ass...

Page 162: ...ions or facing the device s screen downwards Swipe to call or send messages Set the device to make a call or send a message when you swipe to the right or left on a contact or a phone number Dual Messenger Install the second app and use two separate accounts for the same messenger app Refer to Dual Messenger for more information Send SOS messages Set the device to send help messages by pressing th...

Page 163: ...tap of your finger Battery Storage Device security Memory Using the quick optimisation feature On the Settings screen tap Device maintenance FIX NOW or OPTIMISE NOW The quick optimisation feature improves device performance through the following actions Clearing some memory Deleting unnecessary files and closing apps running in the background Managing abnormal battery usage Scanning for crashed ap...

Page 164: ...ons except for the mobile network will be deactivated Managing the battery You can save battery power by preventing apps that are running in the background from using battery power when they are not being used Tick apps from the apps list and tap SAVE POWER Also tap Advanced settings and set the App power monitor options You can set the device to charge the battery more quickly Tap Advanced settin...

Page 165: ... speed up your device by reducing the amount of memory you are using tick apps from the apps list and tap CLEAN NOW Device security Check the device s security status This feature scans your device for malware On the Settings screen tap Device maintenance Device security SCAN PHONE Apps Manage the device s apps and change their settings You can view the apps usage information change their notifica...

Page 166: ...hange screen lock settings for the selected lock method Always On Display Set the device to display an image or information while the screen is turned off Refer to Always On Display for more information Information and FaceWidgets Change the settings of the items displayed on the Always On Display or the locked screen Notifications Set whether or not to show notifications on the Always On Display ...

Page 167: ...crypted files Disable this setting before resetting the device Other security settings Configure additional security settings Face recognition You can set the device to unlock the screen by recognising your face Your device could be unlocked by someone or something that looks like your image Face recognition is less secure than Pattern PIN or Password Consider the following when using face recogni...

Page 168: ...rds you and look at the screen 5 Position your face inside the circle on the screen The camera will scan your face When a face lock screen appears tap TURN ON to use your face to unlock the screen If unlocking the screen with your face is not working properly tap Remove face data to remove your registered face and register your face again Unlocking the screen with face recognition You can unlock t...

Page 169: ...n the region or service provider Fingerprint recognition uses the unique characteristics of each fingerprint to enhance the security of your device The likelihood of the fingerprint sensor confusing two different fingerprints is very low However in rare cases where separate fingerprints are very similar the sensor may recognise them as identical If you use your fingerprint as a screen lock method ...

Page 170: ... area and your fingers are clean and dry The device may not recognise fingerprints that are affected by wrinkles or scars The device may not recognise fingerprints from small or thin fingers If you bend your finger or use a fingertip the device may not recognise your fingerprints Make sure to cover the entire fingerprint recognition sensor with your finger To improve recognition performance regist...

Page 171: ...t is registered When you are finished registering your fingerprints tap DONE When a fingerprint lock screen appears tap TURN ON to use your fingerprint to unlock the screen Deleting fingerprints You can delete registered fingerprints 1 On the Settings screen tap Lock screen and security Fingerprint Scanner 2 Unlock the screen using the preset screen lock method 3 Tap EDIT 4 Tick fingerprints to de...

Page 172: ...Samsung Pay for more information Samsung Pay may not be available depending on the region or service provider Unlocking the screen with fingerprints You can unlock the screen with your fingerprint instead of using a pattern PIN or password 1 On the Settings screen tap Lock screen and security Fingerprint Scanner 2 Unlock the screen using the preset screen lock method 3 Tap the Fingerprint unlock s...

Page 173: ...the screen using the preset screen lock method 3 Select an option and follow the on screen instructions to complete the setting Samsung Pass Samsung Pass allows you to sign in to your Samsung account webpages or apps more easily and securely via your biometric data rather than entering your login information Register your biometric data to Samsung Pass and set to sign in to supported webpages or a...

Page 174: ...gnition for more information 6 Scan your fingerprint and tap NEXT to complete the Samsung Pass registration If the Add to Home screen option is ticked the Samsung Pass icon will be added on the Home screen Verifying the Samsung account password You can use Samsung Pass to verify your Samsung account password You can use your biometric data instead of entering your password for example when you pur...

Page 175: ...s and tap REMEMBER You can now use the biometric data you registered to Samsung Pass when signing in to the website Managing sign in information View the list of websites you have set to use Samsung Pass and manage your sign in information 1 On the Settings screen tap Lock screen and security Samsung Pass 2 Unlock the screen using the preset screen lock method 3 Tap Web sign in information 4 Selec...

Page 176: ...gion or service provider Samsung is not responsible for any loss or inconvenience caused by signing in to apps via Samsung Pass Deleting your Samsung Pass data You can delete your biometric data web sign in information and app data registered to Samsung Pass with Delete data Your agreement to the terms and conditions and your Samsung account will remain active 1 On the Settings screen tap Lock scr...

Page 177: ...d to other devices via unapproved sharing methods such as USB orWi Fi Direct Attempting to customise the operating system or modifying software will cause Secure Folder to be automatically locked and inaccessible Before saving data in Secure Folder make sure to back up a copy of the data in another secure location Setting up Secure Folder 1 Launch the Secure Folder app Alternatively launch the Set...

Page 178: ...ecure Folder Set the device to automatically lock Secure Folder when it is not being used 1 Launch the Secure Folder app and tap Settings Auto lock Secure Folder 2 Select a lock option To manually lock your Secure Folder tap Lock Moving content to Secure Folder Move content such as photos and contacts to Secure Folder The following actions are an example of moving an image from the default storage...

Page 179: ...s Add an app to use in Secure Folder 1 Launch the Secure Folder app and tap Add apps 2 Tick one or more apps installed on the device and tap ADD To install apps from Play Store or Galaxy Apps tap DOWNLOAD FROM PLAY STORE or DOWNLOAD FROM GALAXY APPS Removing apps from Secure Folder Tap Edit apps tick apps and then tap Uninstall Adding accounts Add your Samsung and Google accounts or other accounts...

Page 180: ...r Back up content and apps in Secure Folder to Samsung Cloud using your Samsung account and restore them later Backing up data 1 Launch the Secure Folder app and tap Settings Backup and restore 2 Tap Add account and register and sign in to your Samsung account 3 Tap Back up Secure Folder data 4 Tick items you want to back up and tap BACK UP NOW Data will be backed up to Samsung Cloud Restoring dat...

Page 181: ...es via Smart Switch On the Settings screen tap Cloud and accounts Regularly back up your data to a safe location such as Samsung Cloud or a computer so that you can restore it if the data is corrupted or lost due to an unintended factory data reset Samsung Cloud Manage the content that you want to store securely in Samsung Cloud Check the usage status of your Samsung Cloud storage and sync back up...

Page 182: ... the device to automatically back up data tap the AUTO BACK UP switch to activate it To restore backup data from Samsung Cloud using a Samsung account tap Restore Select a device and the data types you want to restore and tap RESTORE NOW The selected data will be restored to your device Using a Google account On the Settings screen tap Cloud and accounts Backup and restore and tap the Back up my d...

Page 183: ...speech rate while usingVoice Assistant Direction lock Change the directional combination settings for unlocking the screen Direct access Set the device to open selected accessibility menus when you press the Home key three times quickly Notification reminder Set the device to alert you to notifications that you have not checked at the interval Answering and ending calls Change the method of answer...

Page 184: ...tly asked questions Refer to Samsung Members for more information Report diagnostic information Set the device to automatically send the device s diagnostic and usage information to Samsung Marketing information Set whether to receive Samsung marketing information such as special offers membership benefits and newsletters Reset Reset your device s settings or perform a factory data reset You can r...

Page 185: ... the air FOTA service You can also schedule software updates On the Settings screen tap Software update If emergency software updates are released for your device s security and to block new types of security threats they will be installed automatically without your agreement Download updates manually Check for and install updates manually Download updates automatically Set the device to download ...

Page 186: ... status Wi Fi MAC address and serial number Legal information View legal information related to the device such as safety information and the open source licence Device name View and edit the name that will be displayed when connecting your device with other devices via Bluetooth Wi Fi Direct and other methods Model number View the device s model number Software information View the device s softw...

Page 187: ...M or USIM card is blocked usually as a result of entering your PIN incorrectly several times You must enter the PUK supplied by your service provider PIN2 When you access a menu requiring the PIN2 you must enter the PIN2 supplied with the SIM or USIM card For more information contact your service provider Your device displays network or service error messages When you are in areas with weak signal...

Page 188: ...reezes or encounters a fatal error Try the following solutions If the problem is still not resolved contact a Samsung Service Centre Restarting the device If your device freezes or hangs you may need to close apps or turn off the device and turn it on again Forcing restart If your device is frozen and unresponsive press and hold the Power key and theVolume Down key simultaneously for more than 7 s...

Page 189: ...onnected Sound echoes during a call Adjust the volume by pressing theVolume key or move to another area A cellular network or the Internet is often disconnected or audio quality is poor Ensure that you are not blocking the device s internal antenna When you are in areas with weak signals or poor reception you may lose reception You may have connectivity problems due to issues with the service prov...

Page 190: ...shorter over time Error messages appear when launching the camera Your device must have sufficient available memory and battery power to operate the camera app If you receive error messages when launching the camera try the following Charge the battery Free some memory by transferring files to a computer or deleting files from your device Restart the device If you are still having trouble with the...

Page 191: ...es may not work properly Your device supports multimedia files that are authorised by your network service provider or providers of additional services Some content circulated on the Internet such as ringtones videos or wallpapers may not work properly Another Bluetooth device is not located Ensure that the Bluetooth wireless feature is activated on your device Ensure that the Bluetooth wireless f...

Page 192: ... or vibration of parts may occur Over time friction between parts may cause this gap to expand slightly There is not enough space in the device s storage Delete unnecessary data such as cache using the Smart manager or manually delete unused apps or files to free up storage space The Apps button does not appear on the Home screen Without using the Apps button you can open the Apps screen by swipin...

Page 193: ...Try again later Removing the battery To remove the battery contact an authorised service centre To obtain battery removal instructions please visit www samsung com global ecodesign_energy For your safety you must not attempt to remove the battery If the battery is not properly removed it may lead to damage to the battery and device cause personal injury and or result in the device being unsafe Sam...

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Page 208: ...ring device users find mobile devices that may be compatible with their hearing devices Not all mobile devices have been rated Mobile devices that are rated have the rating on their box or a label located on the box The ratings are not guarantees Results will vary depending on the user s hearing device and hearing loss If your hearing device happens to be vulnerable to interference you may not be ...

Page 209: ...tandard American National Standards Institute ANSI C63 19 the hearing aid and wireless mobile device rating values are added together to indicate how usable they are together For example if a hearing aid meets the M2 level rating and the wireless mobile device meets the M3 level rating the sum of the two values equals M5 Under the standard this should provide the hearing aid user with normal use w...

Page 210: ...ested yet for use with hearing aids It is important to try the different features of this phone thoroughly and in different locations using your hearing aid or cochlear implant to determine if you hear any interfering noise Consult your service provider or the manufacturer of this phone for information on hearing aid compatibility If you have questions about return or exchange policies consult you...

Page 211: ...gistered trademarks of theWi Fi Alliance All other trademarks and copyrights are the property of their respective owners About HEVC Advance THIS PRODUCT IS SOLDWITH A LIMITED LICENCE AND IS AUTHORISEDTO BE USED ONLY IN CONNECTIONWITH HEVC CONTENTTHAT MEETS EACH OFTHETHREE FOLLOWING QUALIFICATIONS 1 HEVC CONTENT ONLY FOR PERSONAL USE 2 HEVC CONTENTTHAT IS NOT OFFERED FOR SALE AND 3 HEVC CONTENTTHAT...

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