A
troubleshooting
Before requesting service, please check the following.
Symptom
Check
Remedy
The unit will not turn on.
•
Is the power cord plugged into the
outlet?
•
Connect the power cord to the
outlet.
Hub and M7 is not paired.
•
When the Hub is plugged in, do
the HUB's front indicators show
it's operating properly?
•
Is the LAN cable connected to
the wireless router and the HUB
properly?
•
Make sure the M7's front LED
turns from red to blue.
•
Reset the HUB (see page 73).
Unplug the HUB and plug it in
again. Check whether the pairing
indicator on the front of the HUB is
blinking or not.
•
Reset the M7 (see page 73).
Unplug the M7 and plug it in
again. Check whether the pairing
indicator on the front of the M7 is
blinking or not.
A function does not work when
the button is pressed.
•
Is there static electricity in the air?
•
Disconnect the power plug and
connect it again.
Sound is not produced.
•
Is the Mute function on?
•
Is the volume set to minimum?
•
Connect the M7 correctly.
•
Press the
Mute
button to
cancel the mute function.
•
Adjust the volume.
The TV SoundConnect (TV pairing)
failed.
•
Does your TV support TV
SoundConnect?
•
Is your TV firmware the latest
version?
•
Does an error occur when
connecting?
•
TV SoundConnect is supported by
some Samsung TVs released after
2012. Check your TV to see if it
supports TV SoundConnect.
•
Press and hold the
TV SoundConnect
button to the connection.
•
Update your TV with the latest
firmware.
•
Contact the Samsung Call Center.
•
Press and hold the
TV SoundConnect
button for more than 5 seconds to reset TV
SoundConnect and connect a new TV.
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