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184
Sect
ion 12
W002
Wi-Fi Connection
Failed
The phone was
unable to get an
IP address from
the DHCP server
in order to
establish a
connection.
1. If WEP encryption is in use,
check that the key configured on
the router matches the key entered
on the phone.
2. DHCP may be disabled on the
wireless router and there is no
other DHCP server on the network.
Make sure that the option of DHCP
is set to enable on the wireless
router.
3. DHCP pool may be exhausted -
Need to increase the range of the
DHCP server. If the number of
devices currently connected to the
WLAN is greater than the number
of IP addresses available, then
increase the range.
4. The wireless network the user is
trying to connect to is configured
for static IP addresses only, check
with the system administrator for
an IP address assignment.
5. Check if MAC filtering is enabled
on the wireless router. If it is, check
that the phone MAC address is on
the Safe List, if not, add it.
Error
Code
Displayed
Error Text
Meaning
How to fix it
Summary of Contents for SGHT709
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