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Solving Problems
Before contacting the after-sales service, perform the
following simple checks. They may save you the time
and expense of an unnecessary service call.
When you switch your phone on, the following
messages may appear
Insert SIM Card
• Check that the SIM card is correctly installed.
Phone Locked
Enter Password
• The automatic locking function has been enabled. You
must enter the phone’s password before you can use
the phone.
Enter PIN
• You are using your phone for the first time. You must
enter the Personal Identification Number supplied
with the SIM card.
• The option requiring that the PIN be entered each
time the phone is switched on has been enabled. You
must enter your PIN and then disable this option if so
required.
Enter PUK
• The PIN code was entered wrongly three times in
succession and the phone is now blocked. Enter the
PUK supplied by your network operator.
“No service”, “Network failure” or “Not done” is
displayed
• The network connection was lost. You may be in a
weak reception area (in a tunnel or surrounded by
buildings). Move and try again.
• You are trying to access an option for which you have
not taken out a subscription with your service provider.
Contact the service provider for further details.
You have entered a number but it was not dialled
• Have you pressed the
key?
• Are you accessing the right cellular network?
• You may have set an outgoing call barring option.
Your correspondent cannot reach you
• Is your phone switched on (
pressed for more
than one second)?
• Are you accessing the right cellular network?
• You may have set an incoming call barring option.
Your correspondent cannot hear you speaking
• Have you switched off the microphone?
• Are you holding the phone close enough to your
mouth? The microphone is located in the bottom
centre of the phone.
