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Your device does not show a signal (no 
bars next to the network icon)

• If you just turned on the device, wait about 2 

minutes for your device to find the network 
and receive a signal.

• You may not be able to receive a signal in 

tunnels or elevators. Move to an open area.

• You may be between service areas. You 

should receive a signal when you enter a 
service area.

You forgot a security code, PIN, or PUK

The default lock code is 

00000000

. If you 

forget or lose this or another code, contact the 
seller or your service provider.

Your display shows white lines

The display may show white lines if you have 
turned the device on after a long period of 
disuse or if you removed the battery without first 
turning off the device. The display should 
correct itself in a short time.

You enter a number, but the call is not 
dialled

• Ensure that you have pressed [

].

• Ensure that you have accessed the right 

cellular network.

• Ensure that you have not set call barring for 

the phone number.

X attempts 
remaining. 
Enter PUK 
code

Your SIM card is blocked, usually 
as a result of entering your PIN 
incorrectly several times. You 
must enter the PUK supplied by 
your service provider.

Message

Try this to solve the problem:

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