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troubleshooting

If you are having trouble with your mobile phone, try these troubleshooting procedures before contacting a service 
professional.

When you turn on your phone, the following 
messages may appear:

Message

Try this to solve the problem:

Please 
insert SIM 
card

Ensure that the SIM or USIM card is 
installed correctly.

Phone lock

When the phone lock feature is 
enabled, you must enter the password 
you set for the phone.

PIN lock

When using the phone for the first time 
or when the PIN requirement is 
enabled, you must enter the PIN 
supplied with the SIM or USIM card. 
You can disable this feature by using 
the 

PIN lock

 menu.

PUK lock

Your SIM or USIM card is blocked, 
usually as a result of entering your PIN 
incorrectly several times. You must 
enter the PUK supplied by your 
service provider. 

Message

Try this to solve the problem:

L708.book  Page a  Thursday, August 28, 2008  10:26 AM

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