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troubleshooting

 If you are having trouble with your mobile phone, try these troubleshooting procedures before contacting a service 
professional.

When you turn on your phone, the following messages 
may appear:

Your phone displays “No service,” “Network failure,” 
or “Not done.”

Message

Try this to solve the problem:

Insert SIM

Ensure that the SIM card is installed 

correctly.

Phone lock

When the phone lock feature is enabled, 

you must enter the password you set for 

the phone.

Enter PIN

When using the phone for the first time 

or when the PIN requirement is enabled, 

you must enter the PIN supplied with 

the SIM card. You can disable this 

feature by using the PIN lock menu.

Enter PUK

Your SIM card is blocked, usually as a 

result of entering your PIN incorrectly 

several times. You must enter the PUK 

supplied by your service provider. 

Message

Try this to solve the problem:

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