Troubleshooting
99
Program Problems
I cannot connect to the remote
Bluetooth stereo headset
Ensure that the correct passkey was entered on
the phone during the connection with the headset.
Most Bluetooth headsets have a fixed passkey
that would be mentioned in their user guide. You
would need to enter the passkey when
establishing a connection with the headset.
I cannot listen to music on the remote
Bluetooth stereo headset
•
Ensure that you are connected to the
Bluetooth stereo headset.
•
Ensure that the song that you are playing is
one of the supported formats.
•
Check the battery levels on the Bluetooth
stereo headset.
•
Ensure that the phone and headset are within
range of each other. The maximum distance
between the two should not be more than 10
metres.
There are breaks in the music being
played on the remote Bluetooth
stereo headset
You may observe breaks if there are walls that
separate the phone and the Bluetooth stereo
headset.
Call History
The call history appears empty
You may have activated a filter, and no
communication events fitting that filter have been
logged. To see all events, press the
Start
soft key
and select
Call History
. Press the
Menu
soft key
and select
Filter > No Filter
.
Messaging
I cannot select a contact card when
creating a message
If the contact card does not have a phone number
or e-mail address, you cannot select it. Add the
missing information to the contact card in
Contacts
.
Problem
Description/Solution