Troubleshooting
292
Software Installation Problems
Problem
Solution
The installation menu
did not appear when I
inserted the Desktop
Software CD-ROM into
my Windows
computer.
Try the following:
1. From the Windows desktop, select
Start
,
Run
, and then
Browse
.
2. Locate your CD-ROM drive and
select the Autorun file.
3. Click
Open
and then
OK
.
I can’t install Palm
Desktop software on
my Windows
computer.
Try the following:
1. Disable any virus-scanning
software on your computer.
2. Close any open applications.
3. Make sure that your computer has
at least 50 MB of disk space
available.
4. Delete all temporary files.
5. Run ScanDisk (or another disk
verification tool) on your computer.
6. Uninstall and then reinstall Palm
Desktop software.
My files didn’t install
during a HotSync
operation.
If files do not install after you perform
a HotSync operation the file type was
not recognised. Try launching the
associated application from your PDA
phone and then performing another
HotSync operation. If the files still
remain on the list, they are not
associated with an application on your
PDA phone and cannot be installed.
I can’t add more files
to the Palm Quick
Install list.
Make sure that the dialogue box that
confirms where the files will be
installed is closed. You cannot add
more files to the list when the
confirmation dialogue box is open.
Summary of Contents for SGH-I530
Page 1: ...Mobile Power Tool and Communicator SGH i530 ...
Page 314: ...315 ...