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Solving Problems
145
Solving Problems
If you are experiencing problems with your phone, perform the
following simple checks before contacting a service professional.
This may save you the time and expense of an unnecessary service
call.
When you switch your phone on, the following messages may
appear:
Insert SIM Card
♦
Check that the SIM card is correctly installed.
Phone Locked Enter Password
♦
The automatic locking function has been enabled. You must enter
the phone’s password before you can use the phone. The factory
preset code is "00000000".
Enter PIN
♦
You are using your phone for the first time. You must enter the
Personal Identification Number (PIN) supplied with the SIM card.
♦
The PIN Check feature is enabled. Every time the phone is switched
on, the PIN has to be entered. To disable this feature, use the
PIN
Check
menu (
Menu 9.7.1
).
Enter PUK
♦
The PIN code was entered incorrectly three times in succession
and the phone is now blocked. Enter the PUK supplied by your
service provider. There is a PUK1 and a PUK2 code. Please make
sure you know which one is locked and apply the correct PUK
code.