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58
Solve problems
To save the time and expense of an
unnecessary service call, perform the
simple checks in this section before
contacting a service professional.
When you switch on your phone,
the following messages may
appear:
“Please insert SIM card”
•
Be sure that the SIM card is
correctly installed.
“Phone lock”
•
The automatic locking function
has been enabled. You must enter
the phone’s password before you
can use the phone.
“Enter PIN”
•
You are using your phone for the
first time. You must enter the PIN
supplied with the SIM card.
•
The PIN Check feature is enabled.
Every time the phone is switched
on, the PIN has to be entered. To
disable this feature, use the
PIN
check
menu.
“Enter PUK”
•
The PIN was entered incorrectly
three times in succession, and the
SIM card is now blocked. Enter
the PUK supplied by your service
provider.
“No service,” “Network failure,” or
“Not done” displays
•
The network connection has been
lost. You may be in a weak signal
area. Move and try again.
•
You are trying to access an option
for which you have no
subscription with your service
provider. Contact the service
provider for further details.
You have entered a number but it
was not dialled
•
Be sure that you have pressed
SEND
.
•
Be sure that you have accessed the
right cellular network.
•
Make sure that you have not set an
outgoing call barring option.
Your correspondent cannot reach
you
•
Be sure that your phone is
switched on. (
END
pressed for
more than one second.)
•
Be sure that you are accessing the
correct cellular network.
•
Be sure that you have not set an
incoming call barring option.
Your correspondent cannot hear
you speaking
•
Be sure that you have switched on
the microphone.
•
Be sure that you are holding the
phone close enough to your
mouth. The microphone is located
at the bottom of the phone.