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Solve problems
Help and personal needs
To save the time and expense of an unnecessary
service call, perform the simple checks in this section
before contacting a service professional.
When you switch on your phone, the following
messages may appear:
“Card is empty insert card”
• Be sure that the card is correctly installed.
“PIN code”
• You are using your phone for the first time. You
must enter the PIN supplied with the SIM card.
• The PIN Check feature is enabled. Every time you
make a call, the PIN has to be entered. To disable
this feature, use the
PIN check
menu.
“No service,” “Network failure,” or “Not done”
displays
• The network connection has been lost. You may be
in a weak signal area. Move and try again.
• You are trying to access an option for which you
have no subscription with your service provider.
Contact the service provider for further details.
You have entered a number but it was not dialled
• Be sure that you have pressed [
].
• Be sure you have accessed the right cellular
network.
• Be sure that you have not restricted outgoing calls.
Your correspondent cannot reach you
• Be sure your phone is switched on. ([
] pressed
for more than one second.)
• Be sure you are accessing the correct cellular
network.
• Be sure that you have not restricted incoming
calls.
Your correspondent cannot hear you speaking
• Be sure you have switched off the microphone.
• Be sure you are holding the phone close enough to
your mouth. The microphone is located at the
bottom of the phone.