49
Appendix
• Accessories (for Galaxy S23 Ultra, except for the
S Pen) and samples other than the product main
unit are not covered by the free-of-charge repairs
warranty.
■
Performance parts for repair
The Company retains performance parts for repair
of the product main unit and its peripherals for
four years after discontinuation of production.
"Performance parts for repair" refers to parts
required for maintaining the functions of the product.
■
Free-of-charge repair warranty
1. When you contact the repairs help desk, have the
serial number (IMEI number) ready. You can find
the serial number (IMEI number) on the product or
on a sticker attached the box the product is sold
in.
2. If the product malfunctions during the warranty
period and during normal use that follows the
precautions listed in the instruction manual, the
Company will repair the product for free.
3. Repairs will not be free of charge in the following
cases, even during the warranty period. (Or repair
may not be possible.)
a
If you did not follow the instruction manual
and use the product correctly.
b
If the product broke or was damaged by
unauthorized repairs or modifications.
c
If you had the product repaired at a facility
that is not an authorized repair facility as
designated by the Company.
d
If the product breaks or is damaged because
of an accident or your own negligence
when you are using or handing the product.
Alternatively, there are indications that the
product was dropped, got wet, damp, or the
like.
e
If the product breaks or is damaged because
of natural disasters, such as earthquakes,
wind and flood damage, fire, damage from
salt, or abnormal voltage.