Samsung S22E395H PLUS Page 76 User Manual Download

Page: 76 / 99

Troubleshooting Guide

9 Troubleshooting Guide

9.2

Q & A

Question

Answer

How can I change the

frequency?

Set the frequency on your graphics card.



Windows XP: Go to

Control Panel

Appearance and Themes

Display

Settings

Advanced

Monitor

, and adjust

Refresh rate

under

Monitor settings



Windows ME/2000: Go to

Control Panel

Display

Settings

Advanced

Monitor

, and adjust

Refresh rate

under

Monitor settings



Windows Vista: Go to

Control Panel

Appearance and

Personalization

Display Settings

Advanced Settings

Monitor

, and adjust

Refresh rate

under

Monitor settings



Windows 7: Go to

Control Panel

Appearance and

Personalization

Display

Screen Resolution

Advanced settings

Monitor

, and adjust

Refresh rate

under

Monitor settings



Windows 8: Go to

Settings

Control Panel

Appearance and Personalization

Display

Screen Resolution

Advanced settings

Monitor

, and

adjust

Refresh rate

under

Monitor settings



Windows 10: Go to

Settings

System

Display

Advanced display settings

Display adapter properties

Monitor

, and adjust

Screen refresh rate

under

Monitor settings

Summary of Contents for S22E395H PLUS

Page 1: ...4E390HL S24E391HL S24E393HL S24E395H PLUS S27E360F S27E360H S27E390H S27E391H S27E393H S27E395H PLUS The color and the appearance may differ depending on the product and the specifications are subject...

Page 2: ...Operation and Safety 18 Correct posture to use the product PREPARATIONS 19 Checking the Contents 19 Checking the Components 20 Parts 20 Control Panel 21 Direct Key guide 22 Function Key Guide 24 Rever...

Page 3: ...figuring Sharpness 39 Eye Saver Mode 39 Configuring Eye Saver Mode 40 Game Mode 40 Configuring Game Mode 41 SAMSUNG MAGIC Bright 41 Configuring SAMSUNG MAGIC Bright 43 SAMSUNG MAGIC Upscale 43 Configu...

Page 4: ...a 55 Configuring Gamma COORDINATING OSD 56 Language 56 Configuring Language 57 Menu H Position Menu V Position 57 Configuring Menu H Position Menu V Position 58 Display Time 58 Configuring Display Tim...

Page 5: ...Contrast and Sharpness from the Initial Screen 70 Configuring Volume in the Initial Screen 70 Volume INSTALLING THE SOFTWARE 71 Easy Setting Box 71 Installing the Software 72 Removing the Software TRO...

Page 6: ...83 Standard Signal Mode Table APPENDIX 85 Contact SAMSUNG WORLD WIDE 94 Responsibility for the Pay Service Cost to Customers 94 Not a product defect 94 A Product damage caused by customer s fault 94...

Page 7: ...M and DDC are registered trademarks of the Video Electronics Standards Association Icons used in this manual An administration fee may be charged if either a an engineer is called out at your request...

Page 8: ...by the plug and do not touch the cable with wet hands Otherwise an electric shock may result 3 Wipe the monitor screen using a clean soft and dry cloth Do not apply a cleaning agent that contains alc...

Page 9: ...product Be sure to allow the amount of space as shown below or greater when installing the product The exterior may differ depending on the product Precautions for storage Be sure to contact Samsung...

Page 10: ...t high voltage is present inside It is dangerous to make any kind of contact with any internal part of this product This symbol alerts you that important literature concerning operation and maintenanc...

Page 11: ...s Otherwise an electric shock may result Insert the power plug all the way in so it is not loose An unstable connection may cause a fire Ensure you connect the power plug to a grounded power socket ty...

Page 12: ...to completely cut the power to the product Power to the product cannot be completely cut off with the power button Hold the plug when disconnecting the power cord from the power socket An electric sho...

Page 13: ...span may be reduced or a fire may result Do not install the product within the reach of young children The product may fall and injure children Edible oil such as soybean oil may damage or distort the...

Page 14: ...Contact Samsung Customer Service Center page 85 for repair To move the product first disconnect all the cables from it including the power cable Otherwise the power cord may be damaged and a fire or...

Page 15: ...result Do not use or keep combustible spray or an inflammable substance near the product An explosion or fire may result Ensure the vents are not blocked by tablecloths or curtains Otherwise a fire m...

Page 16: ...ght may deteriorate Do not put DC power adapters together Otherwise a fire may result Remove the plastic bag from the DC power adapter before you use it Otherwise a fire may result Do not let water en...

Page 17: ...fatigue will be relieved Do not touch the screen when the product has been turned on for an extended period of time as it will become hot Store the small accessories used with the product out of reac...

Page 18: ...look slightly downward at the screen Keep your eyes directly in front of the screen Adjust the angle so light does not reflect on the screen Keep your forearms perpendicular to your upper arms and lev...

Page 19: ...fer from the images shown Components Components may vary depending on the country Quick Setup Guide Warranty card Not available in some locations Regulatory guide User manual optional DC power adapter...

Page 20: ...orks as Power on Power button Off Power saving mode Blinking Power Off Power button On The power Indicator operation can be swapped by changing in the menu SETUP RESET Power LED On Actual models becau...

Page 21: ...automatically Changing the resolution in Display Properties will activate the Auto Adjustment function This function is only available in Analog mode PRESS ENTER Display Function Key Guide This is onl...

Page 22: ...e Function Key Guide screen A message will appear on the top left corner of the screen if the input signal has been changed Select by moving the JOG button in the function key guide screen The OSD On...

Page 23: ...n key guide screen Press to enable or disable Eye Saver Mode The items below are not available if the Eye Saver Mode function is enable PICTURE Game Mode Bright Brightness COLOR SETUP RESET Eco Saving...

Page 24: ...ty The exterior may differ depending on the product Port About ports Connect to a source device using an HDMI cable Connect to a PC using the D SUB cable Connects to the DC power adapter Connect to an...

Page 25: ...wn in the figure Check that the stand neck is firmly connected Tightly fasten the connecting screw at the bottom of the stand base Place a soft cloth over the table to protect the product and place th...

Page 26: ...oth so that the front of the product faces downwards While holding the stand neck with one hand pound the other fisted hand down onto the top of the stand base in the direction of the arrow to detach...

Page 27: ...wer part of the product and adjust the tilt carefully 1 3 4 Installing a Wall mount Kit or Desktop Stand S27E360F Power the product off and remove the power cable from the power socket Align the groov...

Page 28: ...10cm or farther away from the wall Be sure to use a wall mount kit that complies with the standards To install the monitor using a wall mount disconnect the stand base from the monitor 1 3 5 Anti thef...

Page 29: ...g a PC 2 2 1 Connecting to a PC Select a connection method suitable for your PC Connecting parts may differ in different products The exterior may differ depending on the product Connection Using the...

Page 30: ...r to 2 2 2 Connecting the Power 3 Change the input source to HDMI controlling the JOG button UP DOWN when input source is not set Connection Using an HDMI DVI Cable Do not connect the power cable befo...

Page 31: ...5H PLUS S27E390H S27E393H S27E395H PLUS Do not connect the power cable before connecting all other cables Ensure you connect a source device first before connecting the power cable 1 Connect an audio...

Page 32: ...DC power adapter Connect the DC power adapter to DC 14V port on the back of the product and to the power outlet The input voltage is switched automatically Power connection using detachable DC power a...

Page 33: ...33 Connecting and Using a Source Device 2 2 Connecting and Using a Source Device Changing the sound settings on Windows Control Panel Audio Speaker Speaker Setup 1 2 3 4...

Page 34: ...product If the file provided is faulty visit the Samsung homepage http www samsung com and download the file 1 Insert the user manual CD provided with the product into the CD ROM drive 2 Click Windows...

Page 35: ...e optimum setting 1 Select a language by moving the JOG button LEFT RIGHT Next press the JOG button 2 To hide the information message press the JOG button If the optimum resolution is not selected the...

Page 36: ...on the monitor may vary depending on the model Refer to the actual product 3 1 1 Configuring Brightness 1 When the Function Key Guide appears select by moving the JOG button UP Next press the JOG butt...

Page 37: ...guring Contrast 1 When the Function Key Guide appears select by moving the JOG button UP Next press the JOG button 2 Move to PICTURE controlling the JOG button UP DOWN and press the JOG button 3 Move...

Page 38: ...3 3 1 Configuring Sharpness 1 When the Function Key Guide appears select by moving the JOG button UP Next press the JOG button 2 Move to PICTURE controlling the JOG button UP DOWN and press the JOG bu...

Page 39: ...ght Content standards The functions available on the monitor may vary depending on the model Refer to the actual product 3 4 1 Configuring Eye Saver Mode 1 When the Function Key Guide appears select b...

Page 40: ...Move to PICTURE controlling the JOG button UP DOWN and press the JOG button 3 Move to Game Mode controlling the JOG button UP DOWN and press the JOG button The following screen will appear 4 Move to t...

Page 41: ...press the JOG button 2 Move to PICTURE controlling the JOG button UP DOWN and press the JOG button 3 Move to Bright controlling the JOG button UP DOWN and press the JOG button The following screen wi...

Page 42: ...ode when the surroundings are bright This also provides a sharp image Movie Select this mode when the surroundings are dark This will save power and reduce eye fatigue Custom Select this mode when you...

Page 43: ...nction Key Guide appears select by moving the JOG button UP Next press the JOG button 2 Move to PICTURE controlling the JOG button UP DOWN and press the JOG button 3 Move to Upscale controlling the JO...

Page 44: ...trolling the JOG button UP DOWN and press the JOG button 3 Move to Image Size controlling the JOG button UP DOWN and press the JOG button The following screen will appear Auto Display the picture acco...

Page 45: ...d with the product A digital output device is connected using the HDMI cable The input signal is 480p 576p 720p or 1080p and monitor can display normally Not every model can support all of these signa...

Page 46: ...lect by moving the JOG button UP Next press the JOG button 2 Move to PICTURE controlling the JOG button UP DOWN and press the JOG button 3 Move to HDMI Black Level controlling the JOG button UP DOWN a...

Page 47: ...appears select by moving the JOG button UP Next press the JOG button 2 Move to PICTURE controlling the JOG button UP DOWN and press the JOG button 3 Move to Response Time controlling the JOG button UP...

Page 48: ...When the Function Key Guide appears select by moving the JOG button UP Next press the JOG button 2 Move to PICTURE controlling the JOG button UP DOWN and press the JOG button 3 Move to the H Position...

Page 49: ...elect by moving the JOG button UP Next press the JOG button 2 Move to PICTURE controlling the JOG button UP DOWN and press the JOG button 3 Move to Coarse controlling the JOG button UP DOWN and press...

Page 50: ...select by moving the JOG button UP Next press the JOG button 2 Move to PICTURE controlling the JOG button UP DOWN and press the JOG button 3 Move to Fine controlling the JOG button UP DOWN and press...

Page 51: ...her value will increase the intensity of the color 4 1 1 Configuring Red 1 When the Function Key Guide appears select by moving the JOG button UP Next press the JOG button 2 Move to COLOR controlling...

Page 52: ...n UP Next press the JOG button 2 Move to COLOR controlling the JOG button UP DOWN and press the JOG button 3 Move to Green controlling the JOG button UP DOWN and press the JOG button The following scr...

Page 53: ...n UP Next press the JOG button 2 Move to COLOR controlling the JOG button UP DOWN and press the JOG button 3 Move to Blue controlling the JOG button UP DOWN and press the JOG button The following scre...

Page 54: ...1 Cool 1 Set the color temperature to be cooler than Normal mode Normal Display the standard color tone Warm 1 Set the color temperature to be warmer than Normal mode Warm 2 Set the color temperature...

Page 55: ...2 Move to COLOR controlling the JOG button UP DOWN and press the JOG button 3 Move to Gamma controlling the JOG button UP DOWN and press the JOG button The following screen will appear 4 Move to the d...

Page 56: ...ey Guide appears select by moving the JOG button UP Next press the JOG button 2 Move to MENU SETTINGS controlling the JOG button UP DOWN and press the JOG button 3 Move to Language controlling the JOG...

Page 57: ...press the JOG button 3 Move to the Menu H Position or Menu V Position controlling the JOG button UP DOWN and press the JOG button The following screen will appear 4 Adjust the Menu H Position or Menu...

Page 58: ...UP Next press the JOG button 2 Move to MENU SETTINGS controlling the JOG button UP DOWN and press the JOG button 3 Move to Display Time controlling the JOG button UP DOWN and press the JOG button The...

Page 59: ...olling the JOG button UP DOWN and press the JOG button 3 Move to Transparency controlling the JOG button UP DOWN and press the JOG button The following screen will appear 4 Move to the desired option...

Page 60: ...s the JOG button 2 Move to SETUP RESET controlling the JOG button UP DOWN and press the JOG button 3 Move to Reset All controlling the JOG button UP DOWN and press the JOG button The following screen...

Page 61: ...he JOG button 3 Move to Eco Saving Plus controlling the JOG button UP DOWN and press the JOG button The following screen will appear Off Deactivate the Eco Saving Plus function Auto The power consumpt...

Page 62: ...WN and press the JOG button 4 Move to Off Timer controlling the JOG button UP DOWN and press the JOG button The following screen will appear Off Deactivate the off timer so that the product does not p...

Page 63: ...urn Off After controlling the JOG button LEFT RIGHT 6 The selected option will be applied The off timer can be set within a range of 1 to 23 hours The product will automatically power off after the sp...

Page 64: ...uring PC AV Mode 1 When the Function Key Guide appears select by moving the JOG button UP Next press the JOG button 2 Move to SETUP RESET controlling the JOG button UP DOWN and press the JOG button 3...

Page 65: ...ress the JOG button 3 Move to Key Repeat Time controlling the JOG button UP DOWN and press the JOG button The following screen will appear Acceleration 1 sec or 2 sec can be selected If No Repeat is s...

Page 66: ...ling the JOG button UP DOWN and press the JOG button 3 Move to Source Detection controlling the JOG button UP DOWN and press the JOG button The following screen will appear Auto The input source is au...

Page 67: ...press the JOG button 3 Move to Power LED On controlling the JOG button UP DOWN and press the JOG button The following screen will appear Working The power LED is on when the product is turned on Stan...

Page 68: ...esolution 7 1 1 Displaying INFORMATION 1 When the Function Key Guide appears select by moving the JOG button UP Next press the JOG button 2 Move to INFORMATION controlling the JOG button UP DOWN and p...

Page 69: ...ailable when Eye Saver Mode is enabled Contrast This option is not available when Bright is in Cinema or Dynamic Contrast mode This menu is not available when Game Mode is enabled Sharpness This optio...

Page 70: ...r SE390 series models with an earphone jack and in HDMI mode If the audio quality of a connected input device is poor the Auto Mute function on the product may mute the sound or cause choppy audio whe...

Page 71: ...ructions given on the screen to proceed with installation The software may not work properly if you do not restart the computer after the installation The Easy Setting Box icon may not appear dependin...

Page 72: ...re 8 8 Installing the Software 8 1 2 Removing the Software Click Start select Settings Control Panel and then double click Add or Remove Programs Select Easy Setting Box from the program list and clic...

Page 73: ...agnosis test 1 Power off both the PC and product 2 Disconnect the cables from the product 3 Power on the product 4 If the message Check Signal Cable appears the product is working normally If the scre...

Page 74: ...2 Connecting and Using a PC The screen is not clear The screen is blurry Adjust Coarse page 49 and Fine page 50 Remove any accessories video extension cable etc and try again Set the resolution and f...

Page 75: ...d The product is operating in power saving mode Press any key on the keyboard or move the mouse to return to normal operating mode Issues Solutions There is no sound Check the connection of the audio...

Page 76: ...anel Appearance and Personalization Personalization Display Settings Advanced Settings Monitor and adjust Refresh rate under Monitor settings Windows 7 Go to Control Panel Appearance and Personalizati...

Page 77: ...display settings and adjust the resolution How do I set power saving mode Windows XP Set power saving mode in Control Panel Appearance and Themes Display Screen Saver Settings Power options or BIOS S...

Page 78: ...0 009774 Inches V Power Supply AC 100 240 V 10 50 60 Hz 3 Hz Refer to the label at the back of the product as the standard voltage can vary in different countries Dimensions WxHxD Weight Without Stan...

Page 79: ...es H x 0 010689 Inches V Power Supply AC 100 240 V 10 50 60 Hz 3 Hz Refer to the label at the back of the product as the standard voltage can vary in different countries Dimensions WxHxD Weight Withou...

Page 80: ...s device is a Class B digital apparatus Model Name S27E360F S27E360H S27E390H S27E391H S27E393H S27E395H PLUS Panel Size 27 Inches 68 cm Display area 597 9 mm H x 336 3 mm V 23 5 Inches H x 13 2 Inche...

Page 81: ...fications 10 10 Specifications USA only Dispose unwanted electronics through an approved recycler To find the nearest recycling location go to our website www samsung com recyclingdirect or call 877 2...

Page 82: ...Energy Star power is measured with the test method in the current Energy Star Standard To reduce the power consumption to 0 disconnect the power cord Be sure to disconnect the power cable when you wil...

Page 83: ...e PC does not belong to the standard signal modes the screen may be blank even though the power LED turns on In such a case change the settings according to the following table by referring to the gra...

Page 84: ...times per second allows you to view natural pictures The repeat frequency is called vertical frequency or refresh rate and is indicated in Hz VESA 1280 x 720 45 000 60 000 74 250 VESA 1280 x 800 49 7...

Page 85: ...pport BOLIVIA 800 10 7260 http www samsung com cl support BRAZIL 0800 124 421 Demais cidades e regi es 4004 0000 Capitais e grandes centros http www samsung com br support CHILE 800 SAMSUNG 726 7864 h...

Page 86: ...om latin_en support English JAMAICA 1 800 234 7267 1 800 SAMSUNG 726 7864 http www samsung com latin_en support English MEXICO 01 800 SAMSUNG 726 7864 http www samsung com mx support NICARAGUA 001 800...

Page 87: ...be support Dutch http www samsung com be_fr support French BOSNIA 055 233 999 http www samsung com support BULGARIA http www samsung com bg support CROATIA 072 726 786 http www samsung com hr support...

Page 88: ...UNG 800 7267864 http www samsung com it support LATVIA 8000 7267 http www samsung com lv support LITHUANIA 8 800 77777 http www samsung com lt support LUXEMBURG 261 03 710 http www samsung com support...

Page 89: ...French UK 0330 SAMSUNG 7267864 http www samsung com uk support CIS ARMENIA 0 800 05 555 http www samsung com support AZERBAIJAN 0 88 555 55 55 http www samsung com support BELARUS 810 800 500 55 500 h...

Page 90: ...RALIA 1300 362 603 http www samsung com au support INDONESIA 021 56997777 08001128888 http www samsung com id support JAPAN 0120 363 905 http www samsung com jp support MALAYSIA 1800 88 9999 603 77137...

Page 91: ...8000 4726 http www samsung com ae support English http www samsung com ae_ar support Arabic EGYPT 08000 7267864 16580 http www samsung com eg support IRAN 021 8255 CE http www samsung com iran suppor...

Page 92: ...g com ae_ar support Arabic AFRICA BOTSWANA 8007260000 http www samsung com support BURUNDI 200 http www samsung com support CAMEROON 7095 0077 http www samsung com africa_fr support COTE D IVOIRE 8000...

Page 93: ...ng com africa_fr support SOUTH AFRICA 0860 SAMSUNG 726 7864 http www samsung com support SUDAN 1969 http www samsung com support TANZANIA 0800 755 755 0685 889 900 http www samsung com support UGANDA...

Page 94: ...If customer requests software installation and setup for the product If a service technician removes cleans dusts or foreign materials inside of the product If customer requests an installation additi...

Page 95: ...the environment or human health from uncontrolled waste disposal please separate these items from other types of waste and recycle them responsibly to promote the sustainable reuse of material resourc...

Page 96: ...an image although the refreshing is invisible to the naked eye The number of screen refreshes is called scanning rate and is measured in Hz A scanning rate of 60Hz means that the screen refreshes 60 t...

Page 97: ...the screen and is suitable for performing multiple tasks at the same time E g A resolution of 1920 x 1080 consists of 1920 horizontal pixels horizontal resolution and 1080 vertical lines vertical res...

Page 98: ...Time 58 E Easy Setting Box 71 Eco Saving Plus 61 Eye Saver Mode 39 F Fine 50 G Game Mode 40 Gamma 55 General 78 79 80 Green 52 H HDMI Black Level 46 I Image Size 44 INFORMATION 68 Installation 25 K K...

Page 99: ...Index Index 99 S Safety Precautions 10 SAMSUNG MAGIC Bright 41 SAMSUNG MAGIC Upscale 43 Sharpness 38 Source Detection 66 Standard Signal Mode Table 83 T Terminology 96 Transparency 59...

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