Samsung RF22R7351SR/EU Page 84 User Manual Download

Page: 84 / 88

Troubleshooting

English

Troubleshooting

SmartThings

Symptom

Action

Could not find
“SmartThings” in the
app market.

• The SmartThings app is designed for Android 6.0

(Marshmallow) or later, iOS 10.0 or later, iPhone 6 or later,
and is optimized for Samsung smartphones (Galaxy S and
Galaxy Note series).

The SmartThings app
fails to operate.

• The SmartThings app is available for applicable models only.
• The old Samsung Smart Refrigerator app cannot connect with

Samsung Smart Home models.

The SmartThings app
is installed but is
not connected to my
refrigerator.

•  You must log into your Samsung account to use the app.
•  Make sure that your router is operating normally.
•  If you have not connected your refrigerator to the

SmartThings App after the app was installed, you must make
the connection using the device registration function of the
app.

Could not log into the
app.

• You must log into your Samsung account to use the app.
• If you don’t have a Samsung account, follow the app’s

onscreen instructions to create one.

An error message
appears when I
try to register my
refrigerator.

• Easy Connection may fail due to the distance from your

access point (AP) or electrical interference from the
surrounding environment. Wait a moment and try again.

The SmartThings
app is successfully
connected to my
refrigerator but does
not run.

• Exit and restart the SmartThings app or disconnect and

reconnect the router.

• Unplug the power cord of the refrigerator, and then plug it in

again after 1 minute.

Untitled-2 84

2019-02-22 4:18:36

Summary of Contents for RF22R7351SR/EU

Page 1: ...Refrigerator User manual Free Standing Appliance Untitled 2 1 2019 02 22 4 17 44 ...

Page 2: ...age warnings 13 Usage cautions 18 Cleaning cautions 20 Critical disposal warnings 22 Additional tips for proper usage 23 Instructions about the WEEE 24 Installation 25 Refrigerator at a glance 25 Step by step installation 28 Operations 48 Main panel 48 SmartThings 57 Dispenser panel 60 Special features 61 Maintenance 67 Handling and care 67 Cleaning 75 Replacement 76 Troubleshooting 78 General 78 ...

Page 3: ...English 3 Contents Open Source Announcement 85 Untitled 2 3 2019 02 22 4 17 44 ...

Page 4: ...oncerns contact your nearest service center or find help and information online at www samsung com R 600a or R 134a is used as a refrigerant Check the compressor label on the rear of the appliance or the rating label inside the fridge to see which refrigerant is used for your appliance When this product contains flammable gas Refrigerant R 600a contact your local authority in regard to safe dispos...

Page 5: ... instructions in this manual This manual uses the following safety symbols WARNING Hazards or unsafe practices that may result in severe personal injury property damage and or death CAUTION Hazards or unsafe practices that may result in severe personal injury and or property damage NOTE Useful information that helps users understand or benefit from the refrigerator These warning signs are here to ...

Page 6: ... of obstruction Do not use mechanical devices or any other means to accelerate the defrosting process other than those recommended by the manufacturer Do not damage the refrigerant circuit Do not use electrical appliances inside the food storage compartments of the appliance unless they are of the type recommended by the manufacturer This appliance is not intended for use by persons including chil...

Page 7: ...st be outside the area of the rear of the appliance Do not store explosive substances such as aerosol cans with a flammable propellant in this appliance If the product is equipped with LED lamps do not disassemble the Lamp Covers and LED lamps yourself Contact a Samsung service center Use only the LED Lamps provided by the manufacturer or its service agents New hose sets supplied with the applianc...

Page 8: ...in the refrigerator Do not keep the door of the appliance open for too long when putting food in or taking food out The shorter time for which the door is open the less ice will form in the freezer Clean the rear of the refrigerator regularly Dust increases energy consumption Do not set temperature colder than necessary Ensure sufficient air exhaust at the refrigerator base and at the back wall of...

Page 9: ...igerant leaking from the pipe work could ignite or cause an eye injury If a leak is detected avoid any naked flames or potential sources of ignition and air the room in which the appliance is standing for several minutes This appliance contains a small amount of isobutane refrigerant R 600a a natural gas with high environmental compatibility that is however also combustible When transporting and i...

Page 10: ...te This provides the best performance and also prevents overloading of house wiring circuits which could cause a fire hazard from overheated wires If the wall socket is loose do not insert the power plug There is a risk of electric shock of fire Do not use a power cord that has cracks or abrasion damage along its length or at either end Do not bend the power cord excessively or place heavy objects...

Page 11: ...l before you use it Connect the power plug in the proper position with the cord hanging down If you connect the power plug upside down the wire can get cut off and cause a fire or electric shock Make sure that the power plug is not crushed or damaged by the back of the refrigerator Keep the packing materials out of reach of children There is a risk of death from suffocation if a child puts the pac...

Page 12: ...gerator must be safely grounded Always make sure that you have grounded the refrigerator before attempting to investigate or repair any part of the appliance Power leakages can cause severe electric shock Never use gas pipes telephone lines or other potential lightning attractors as an electrical ground You must ground the refrigerator to prevent any power leakages or electric shocks caused by cur...

Page 13: ...arnings WARNING Do not insert the power plug into a wall socket with wet hands This may result in an electric shock Do not store articles on the top of the appliance When you open or close the door the articles may fall and cause personal injury and or material damage Do not insert hands feet or metal objects such as chopsticks etc into the bottom or the back of the refrigerator This may result in...

Page 14: ...s Be careful when you open the doors if your fingers are in between the doors Do not let children hang on the door or door bins A serious injury may occur Do not let children go inside the refrigerator They could become trapped Do not insert your hands into the bottom area under the appliance Any sharp edges may cause personal injury Do not store pharmaceutical products scientific materials or tem...

Page 15: ... harmful to humans it may also result in an electric shock fire or problems with the product Never put fingers or other objects into the water dispenser hole ice chute and ice maker bucket It may cause a personal injury or material damage Do not use or place any substances sensitive to temperature such as flammable sprays flammable objects dry ice medicine or chemicals near or inside of the refrig...

Page 16: ...eas Clearances between the doors and cabinet are necessarily small Be careful when you open the doors if children are in the area If a gas leak is detected avoid any naked flames or potential sources of ignition and air the room in which the appliance is standing for several minutes Do not touch the appliance or power cord Do not use a ventilating fan A spark may result in explosion or fire Bottle...

Page 17: ...r Samsung Electronics service center Failing to do so may result in an electric or fire hazards Pull the power plug out of the socket before changing the interior lamps of the refrigerator Otherwise there is a risk of electric shock If you experience difficulty changing a non LED light contact a Samsung service center Plug the power plug into the wall socket firmly Do not use a damaged power plug ...

Page 18: ...rator If you will be away from home for a long period of time on vacation for example and won t be using the water or ice dispensers close the water valve Otherwise water leakage may occur If you won t be using the refrigerator for a very long period of time 3 weeks or more empty the refrigerator including the ice bucket unplug it close the water valve wipe excess moisture from the inside walls an...

Page 19: ...le for safety issues that result from 3rd party modifications Do not block the air vents inside the refrigerator If the air vents are blocked especially with a plastic bag the refrigerator can be over cooled If a cooling period lasts too long the water filter may break and cause water leakage Use only the ice maker provided with the refrigerator Wipe excess moisture from the inside and leave the d...

Page 20: ...ck After opening an oil container it is best to keep the container in a cool and shaded place such as a cupboard or pantry Examples of vegetable oil olive oil corn oil grape seed oil etc Cleaning cautions CAUTION Do not spray water directly on the inside or outside the refrigerator There is a risk of fire or electric shock Do not use a hair dryer to dry the inside of the refrigerator Do not place ...

Page 21: ...tenance unplug the appliance from the wall socket Failing to do so may result in an electric shock or fire Use a clean sponge or soft cloth and a mild detergent in warm water to clean the refrigerator Do not use abrasive or harsh cleansers such as window sprays scouring cleansers flammable fluids muriatic acid cleaning waxes concentrated detergents bleaches or cleansers containing petroleum produc...

Page 22: ...product When disposing of this refrigerator remove the door door seals and door latch so that small children or animals cannot become trapped inside Children should be supervised to ensure that they do not play with the appliance If trapped inside a child may get hurt or suffocate to death If trapped inside the child may become injury and suffocate to death Cyclopentane is used in the insulation T...

Page 23: ...w the temperatures for which the appliance is designed In case of particular foods keeping it under refrigeration can have a bad effect on preservation due to its properties Your appliance is frost free which means there is no need to manually defrost your appliance This will be carried out automatically Temperature rise during defrosting complies with ISO requirements If you want to prevent an un...

Page 24: ... and recycle them responsibly to promote the sustainable reuse of material resources Household users should contact either the retailer where they purchased this product or their local government office for details of where and how they can take these items for environmentally safe recycling Business users should contact their supplier and check the terms and conditions of the purchase contract Th...

Page 25: ...rformed by a qualified technician Dispose of the product packaging material in compliance with the local regulations To prevent electric shock unplug the power plug before servicing or replacing parts Refrigerator at a glance The actual refrigerator and provided component parts of your refrigerator may differ from the illustrations in this manual depending on the model and the country Type A 01 02...

Page 26: ...4 06 08 09 07 01 Auto Ice Maker 02 1 Step Foldable Shelf 03 Water tank Auto Water Fill 04 Main panel on the FlexZone handle 05 FlexZone 06 Freezer 07 Door bins 08 2 Step Foldable Shelf 09 Water filter applicable models only Untitled 2 26 2019 02 22 4 17 49 ...

Page 27: ... section If you close a door forcefully the other door may open When a door is opened the interlock switch automatically disables the auger motor of the ice maker for safety reasons If the internal or external LED lamp is out of order contact a local Samsung service center If the door is left open for too long the top internal LED will blink This is normal Door bins Your refrigerator ships with do...

Page 28: ... NOTE The cooling performance and power consumption of the refrigerator may be affected by the ambient temperature the door opening frequency and the location of the refrigerator We recommend adjusting the temperature settings as appropriate CAUTION If your refrigerator is equipped with an ice maker provide extra space at the rear of the refrigerator for the water line connection When you install ...

Page 29: ... E B A Model RF22 RF24 Depth A 726 mm Width B 908 mm Height C 1749 mm Overall Height D 1777 mm Depth E 788 mm 01 02 02 04 03 05 06 09 10 07 08 Model RF22 RF24 01 more than 50 mm recommended 02 125 03 1578 mm 04 335 mm 05 908 mm 06 610 mm 07 122 mm 08 61 mm 09 1088 mm 10 1125 mm Untitled 2 29 2019 02 22 4 17 50 ...

Page 30: ...r damage make sure the front levelling legs are in the upright position The surface you install the refrigerator on must support a fully loaded refrigerator To protect the floor put a large piece of cardboard along the path to the refrigerator s final installation location Once the refrigerator is in its final position do not move it unless necessary to protect the floor If you have to move the re...

Page 31: ...ns to remove and then re install the refrigerator s doors If you do not need to remove the doors go to page 40 to continue the installation procedure WARNING Unplug the power cord of the refrigerator before removing the doors Tools required not provided Phillips screwdriver Flat heat screwdriver Socket wrench 10 mm Pliers Allen wrench 5 mm Untitled 2 31 2019 02 22 4 17 53 ...

Page 32: ...e wires and the water tube from the left side door Do the following sequentially Decouple the connector While holding down one end of the water line coupler disconnect the water tube CAUTION Keep the water tube clips out of children s reach 3 Gently draw up the clamp in several steps To prevent finger injuries do not apply a sudden force to the clamp Untitled 2 32 2019 02 22 4 17 54 ...

Page 33: ...inge Be careful not to damage the connector wires when you remove the hinge NOTE Be careful not to drop the hinge on the floor 6 Gently pull up the door vertically to remove Do not apply excessive force to the door The door may fall causing physical injury 7 Lay the door down on a flat surface CAUTION Please put the door down slowly to prevent scratches Untitled 2 33 2019 02 22 4 17 55 ...

Page 34: ...ly Make sure to remove one door at a time Otherwise one of the doors may fall and cause physical injury Make sure the refrigerator is off before disconnecting the connectors 2 Gently draw up the clamp in several steps To prevent finger injuries do not apply a sudden force to the clamp 3 Pull up the clamp to remove it NOTE Be careful not to drop the clamp on the floor Untitled 2 34 2019 02 22 4 17 ...

Page 35: ...ful not to damage the connector wires when you remove the hinge NOTE Be careful not to drop the hinge on the floor 5 Gently pull up the door vertically to remove Do not apply excessive force to the door The door may fall causing physical injury 6 Lay the door down on a flat surface Untitled 2 35 2019 02 22 4 17 58 ...

Page 36: ...ter of transparent coupler 03 Guidelines CAUTION To prevent water leaks from the dispenser the water line must be fully connected Make sure both tubes of the water line are inserted fully to the center of transparent coupler A or the guidelines B Detach the FlexZone drawer 1 Lift up to remove the FlexZone basket 2 Remove the wire cover along with the connector harness using a flat head screwdriver...

Page 37: ...ove the drawer front of the FlexZone from the rail assembly CAUTION Use caution when removing the rail assembly which may fall off causing damage to the floor Make sure to put the FlexZone drawer in place after removing or mounting the FlexZone basket The FlexZone drawer may not open or close if the freezer drawer is not in place Do not store too much food in the FlexZone drawer This prevents the ...

Page 38: ...e removal instructions in reverse order CAUTION If the FlexZone or the indicator does not operate properly make sure the connectors are connected properly To detach the freezer drawer 1 Push the upper basket to the end and then pull up to remove 2 Lift up to remove the door bin 3 Then pull up to remove the lower basket from the rail assembly Untitled 2 38 2019 02 22 4 18 02 ...

Page 39: ...ke sure you mount the freezer baskets in the correct position Otherwise the door will not open or close properly which causes frost to build up Do not store too much food in the freezer drawer This prevents the freezer drawer from closing properly resulting in frost buildup To reattach the freezer drawer Once the refrigerator is in or near it s final location re attach the freezer drawer by follow...

Page 40: ...e higher than the rear Level the refrigerator using the special screws levellers on the front legs Use a flat head screwdriver to turn the levellers To adjust the height of the left side Insert a flat head screwdriver into the leveller of the left side front leg Turn the leveller clockwise to raise the left side or turn it counterclockwise to lower To adjust the height of the right side Insert a f...

Page 41: ...ce between the doors and then lift up and hold the door with the lower height 9 2 Insert a suitable sized snap ring A between the door grommet B and the hinge as shown CAUTION Insert only one snap ring If you insert two or more snap rings the rings may slip out or make a rubbing noise Keep the snap rings out of children s reach and keep them for future use Do not raise the door too much The door c...

Page 42: ...Phillips screwdriver attach the handle screws to the refrigerator two for each handle respectively as shown in the illustration to the left 2 To attach the fridge handles to the refrigerator first place the lower side of one handle onto the lower handle screw 1 2 3 2 For type B handle Attach the handle in the following order 1 bottom 2 middle 3 top Refer to the figure on the left NOTE The design o...

Page 43: ...d then turn it clockwise to tighten 5 Repeat Steps 2 through 4 with the second refrigerator door handle 6 To attach the freezer handle to the refrigerator first place the left side of the freezer handle onto the left handle screw 7 Push the handle to the left and then place the right side of the freezer handle onto the right handle screw Untitled 2 43 2019 02 22 4 18 09 ...

Page 44: ...Installation English 44 Installation 8 Insert the supplied wrench into the handle hole and then turn it clockwise to tighten Untitled 2 44 2019 02 22 4 18 10 ...

Page 45: ...er line installation If water leaks occur contact the installer of the water line To connect the cold water pipe to the water filtering hose CAUTION Make sure the water filtering hose is connected to a cold potable water source pipe Connecting to the hot water pipe may cause the purifier to malfunction 1 A B A A Close Main Water pipe B No gap 1 Shut off the water supply by closing the main water v...

Page 46: ...4 If there are no leaks dispense about a 3 liters of water before actually using the refrigerator to remove impurities inside the water filtering system NOTE If you have to relocate the refrigerator after connecting the water line make sure the joined section of the water line must is straight CAUTION Do not mount the water filter on any part of the refrigerator This may damage the refrigerator To...

Page 47: ...hts up 3 Set the temperature to the coldest setting and wait for about an hour Then the freezer will be slightly chilled and the motor should be running smoothly 4 Wait until the refrigerator reaches the set temperature Now the refrigerator is ready for use STEP 9 Final check When installation is complete confirm that The refrigerator is plugged into an electrical outlet and grounded properly The ...

Page 48: ...06 01 02 03 04 05 07 06 01 Fridge Auto Fill Water Pitcher 02 FlexZone F C 03 Freezer Energy Saver 04 Ice Maker Filter Reset 05 Water Ice Dispenser Lock 06 Network connection 07 Door Alarm Control Lock applicable models only Operations Untitled 2 48 2019 02 22 4 18 13 ...

Page 49: ...ks until the refrigerator returns to the specified temperature settings If a communication error occurs between the temperature display and the main controller this blinking continues for an extended time Contact a local Samsung service center for technical assistance The display of the main panel turns on only if the door is opened and turns off if the door is closed If you set Control Lock on th...

Page 50: ...Cool simply press Fridge again while the Power Cool function is on Power Cool speeds up the cooling process at maximum power to lower the fridge temperature The Power Cool process continues to run for several hours and then turns off and the fridge returns to the previous temperature setting Use Power Cool to rapidly cool food that spoils quickly or to rapidly cool the refrigerator after the door ...

Page 51: ...tion after you have installed the water line If you open the door or push the dispenser lever this function is stopped temporarily The Auto Fill Water Pitcher indicators blink if there is a leak This may occur because the water tank overflows or the water line or water level sensor fails If this is the case follow these steps a Open the rubber cap and drain water b When draining is complete the in...

Page 52: ...ound 3 C Pineapples lemons biscuits potatoes Beverage Select Beverage to keep drinks cold and refreshing The temperature of the FlexZone will be kept around 1 C Bottled water juice soft drinks beer Meat Select Meat to keep meat or fish fresh for a longer time The temperature of the FlexZone will be kept around 1 C Steaks cold cuts bacon chili dogs CAUTION Do not use the FlexZone to store most kind...

Page 53: ...eze speeds up the freezing process at maximum power to lower the freezer temperature The Power Freeze process continues to run for several hours and then turns off and the freezer returns to the previous temperature setting To freeze large amounts of food activate Power Freeze for at least 20 hours before putting the food in the freezer NOTE Using Power Freeze increases power consumption Make sure...

Page 54: ...and hold the ice lever for more than 5 seconds Filter Reset After about 6 months and typically about 300 gallons 1200 L of water the Filter indicator blinks red for several seconds when you open the door reminding you that the filter needs to be replaced When this happens replace the filter and then press and hold Filter Reset for 3 seconds The filter lifecycle will be reset and the Filter indicat...

Page 55: ...r Ice for 3 seconds when both control lock and dispenser lock are active you will deactivate both control lock and dispenser lock 06 Network connection You can control and monitor your refrigerator on the SmartThings app For more information see the SmartThings section 07 Door Alarm Control Lock 3 sec Door Alarm If the door is left open for more than 2 minutes an alarm will sound and the alarm ind...

Page 56: ... on the main panel is pressed If you press and hold the button again for more than 3 seconds Control Lock will be deactivated However Control Lock will be reactivated if no button is pressed within 1 minute NOTE Control Lock on the main panel does not affect the dispenser The dispenser operates independently and so does the dispenser lever To lock the dispenser and the dispenser lever use the Disp...

Page 57: ...fected by the surrounding wireless communication environment If your Internet service provider has registered the MAC address of your PC or modem for identification your Samsung Smart Refrigerator may fail to connect to the Internet If this happens contact your Internet service provider for technical assistance The firewall settings of your network system may prevent your Samsung Smart Refrigerato...

Page 58: ...f available devices tap Supported Devices select the device type Refrigerator and then select the specific device model Follow the instructions in the app to set up your device Once setup is complete your refrigerator will appear as a card on your Devices screen Refrigerator app Integrated control You can monitor and control your refrigerator at home and on the go Tap the refrigerator icon on the ...

Page 59: ... and check the current settings Power Freeze You can turn Power Freeze on or off and check the current settings Fridge temperature You can set the desired temperature of the fridge Freezer temperature You can set the desired temperature of the freezer FlexZone settings You can set the desired FlexZone mode Alarms Abnormally high temperature This alarm is triggered when the fridge the freezer or th...

Page 60: ... again for more than 3 seconds the dispenser lock will be deactivated When dispenser lock is on the indicator blinks if any button on the dispenser panel is pressed or the dispenser lever is pressed NOTE The Lock on the dispenser panel does not affect the controls on the main panel To lock the main panel use the Control Lock function on the main panel 02 Cubed Ice Cubed Ice Press Cubed Ice to disp...

Page 61: ...leaves or fruit to your taste into the infuser NOTE If you want to keep the infused water in its initial concentration turn the Auto Water Fill function off 3 Enable the Auto Water Fill function on the main panel Open the left door of the fridge door and then mount the water tank onto the holder Push it straight in as shown in the illustration on the left 4 Close the door The infuser will start to...

Page 62: ...r can spoil over time You must clean the water tank after you have consumed the infused water Also clean the water tank if you haven t used it for a long time To prevent the water tank from tipping over or leaking make sure the water tank fits in the water tank holder To prevent the water tank from spilling over or leaking make sure the sealed mouth is properly inserted Untitled 2 62 2019 02 22 4 ...

Page 63: ...d Remove and reinsert the water tank and then try again NOTE Wipe around the infuser holder if the infuser overflows or leaks Water drops off if the rubber cap is opened The Auto Water Fill indicator blinks if there is a leak In case of a leak open the rubber cap so that the leaked water drains The indicator will then turn off However if the indicator continues to blink there might be a system fai...

Page 64: ...enser and then push the dispenser lever with the glass Ice will be dispensed from the dispenser 3 Press Water to select water 4 Push the dispenser lever with the glass Water will be dispensed from the dispenser NOTE The dispenser will stop dispensing if you keep pushing the dispenser lever for about 1 minute To dispense more water release and push the lever again Make sure the glass is in line wit...

Page 65: ...mal Diagnosis If ice does not dispense first check the ice maker 1 Press Test on the side of the ice maker You will hear a chime ding dong when you press the button 2 You will hear another chime if the ice maker is operating properly CAUTION If the ice making chime rings repeatedly contact your waterline installer or a local Samsung service center Do not press Test repeatedly after the ice tray is...

Page 66: ...nd mechanical performance of the refrigerator Water clouding Water supplied to the refrigerator flows through a core alkaline filter During this filtering process the water pressure of the water increases and the water becomes saturated with oxygen and nitrogen This causes the water to look misty or cloudy temporarily when dispensed This is normal and the water will look clear after a few seconds ...

Page 67: ...e bucket does not fit in turn the helix screw 90 degrees and then try again A If the ice bucket is not firmly inserted turn the Helix A 90 degrees and then try again CAUTION Do not apply excessive force to the bucket cover The cover may break Do not forcefully close the door Water may spill over the ice maker To prevent injury make sure to clean up any ice or water that has fallen on the floor To ...

Page 68: ...spenser operates Auto Water Fill applicable models only 1 Grasp a handle groove of the sealed mouth and then pull up to remove 2 Grasp both sides of the sealed mouth and then lift to remove 3 While slightly twisting the infuser pull it out of the sealed mouth 4 Clean the infuser with neutral agents and running water Rinse and dry well 5 Reassemble the Auto Water Fill in the reverse order of disass...

Page 69: ...rear wall of the fridge room can be dented To reinsert hold the shelf at an angle so the front is higher than the back and then insert the top hook into the top shelf notch Then lower the shelf and insert the bottom shelf hook into the bottom shelf notch CAUTION The tempered glass shelves are heavy Use caution when removing them The shelf must be inserted correctly Do not insert upside down Glass ...

Page 70: ...out removing the front of the shelf be aware that it can separate from the rear portion Take care when handling food items near the shelf Recommended foldable shelf location The foldable shelf folds up from the center giving you more room for storage Insert the shelf in the right side of the fridge Left side insertion does not allow the shelf to fold completely To fold push the front area of the s...

Page 71: ...shelf take out the vegetable shelf To reinsert follow the steps above in the reverse order Door bins To remove the top door bin hold the front sides of the bin and then gently lift up to remove To reinsert insert the door bin slightly above its final location making sure that the back of the bin is against the door Hold the rear of the door bin with both hands and then press down so that it fits s...

Page 72: ...commend that you remove the door bins before removing the drawer This is to prevent damage to the door bins To reinsert insert the drawer into the frame rails and then slide inward FlexZone basket To remove fully open the FlexZone drawer Lift up the FlexZone basket and then pull out with both hands To reinsert fully open the FlexZone drawer While tilting up the front of the basket insert the rear ...

Page 73: ... to pull out To reinsert put the basket onto the rail assembly rear side first CAUTION Do not twist the basket when removing or reinserting the basket The basket can be scratched To prevent physical injury property damage or suffocation keep children away from freezer baskets that have been removed Do not remove the divider Put the wheels of the upper basket on the end of the rails of the lower ba...

Page 74: ...Maintenance English 74 Maintenance Freezer basket divider Loosen and remove the screw from the lower side of the divider Then pull straight up to remove the divider Untitled 2 74 2019 02 22 4 18 31 ...

Page 75: ... and exterior 3 When done use a dry cloth or paper towel to dry well 4 Plug in the power cord Ice Water dispenser CAUTION When crushed ice is selected some residual ice chips may collect in the ice chute To prevent this remove the residual ice from the chute using a soft clean cloth Rubber seals If the rubber seals of a door become dirty the door may not close properly and reducing refrigerator pe...

Page 76: ...water filter Before replacing the filter make sure the water supply line is shut off 1 Shut off the water supply line 2 Turn the knob of the filter cartridge counter clockwise 90 degrees 1 4 turn The filter cartridge unlocks 3 Pull out to remove the cartridge If the water filter is severely contaminated the cartridge may not be easy to remove If that is the case use force to remove the cartridge T...

Page 77: ...must be between 30 to 120 psi 206 to 827 kPa The water pressure of the reverse osmosis water filtration system to the refrigerator s cold water line must be at least 40 psi 276 kPa If the water pressure is below these specifications Check if the sediment filter in the reverse osmosis system is blocked Replace the filter if necessary Refill the water tank in the reverse osmosis system with water If...

Page 78: ...s located near a heat source or direct sunlight Keep the refrigerator away from direct sunlight or a heat source Not enough clearance between refrigerator and nearby walls or cabinets Make sure there is a gap of at least 5 cm between the refrigerator back and sides and any nearby walls or cabinets Energy Saver mode is activated Deactivate Energy Saver mode The refrigerator is overloaded Food is bl...

Page 79: ...gerator has odors Spoiled food Clean the refrigerator and remove any spoiled food Food with strong odors Make sure strong smelling food is wrapped airtight Frost Symptom Possible causes Solution Frost around the vents Food is blocking the vents Make sure no food blocks the refrigerator vents Frost on interior walls Door is not closed properly Make sure food does not block the door Clean the door g...

Page 80: ...r than normal Water pressure is too low Make sure the water pressure is between 30 to 120 psi 206 to 827 kPa Ice maker makes a buzzing sound The ice maker function is activated but the water supply to the refrigerator has not been connected Press Ice Maker Ice maker does not make ice Ice maker has just been installed You must wait for 12 hours for the refrigerator to make ice Freezer temperature i...

Page 81: ...he water line is installed correctly Check if the water line stop cock is closed Water does not dispense Water line is not connected properly or water supply is not on Check if the water line is installed correctly Check if the water line stop cock is closed Dispenser panel Lock is activated Deactivate dispenser panel Lock A third party water filter was installed Use only Samsung provided or appro...

Page 82: ...l When starting or ending an operation the refrigerator may make sounds similar to a car engine igniting As the operation stabilizes the sounds will decrease Clicking or Chirping Buzzing While the fan is operating these sounds may occur When the refrigerator reaches the set temperature no fan sound will occur SSSRRR Whir During a defrost cycle water may drip on the defrost heater causing sizzling ...

Page 83: ...creases plastic parts contract and expand creating knocking noises These noises occur during the defrosting cycle or when electronic parts are working Cracking For ice maker models When the water valve opens to fill the ice maker buzzing sounds may occur Due to pressure equalizing when opening and closing the refrigerator door whooshing sounds may occur Untitled 2 83 2019 02 22 4 18 36 ...

Page 84: ...mally If you have not connected your refrigerator to the SmartThings App after the app was installed you must make the connection using the device registration function of the app Could not log into the app You must log into your Samsung account to use the app If you don t have a Samsung account follow the app s onscreen instructions to create one An error message appears when I try to register my...

Page 85: ...oss request samsung com It is also possible to obtain the complete corresponding source code in a physical medium such as a CD ROM a minimal charge will be required The following URL http opensource samsung com opensource SMART_AT_051 seq 0 leads to the download page of the source code made available and open source license information as related to this product This offer is valid to anyone in re...

Page 86: ...Memo Untitled 2 86 2019 02 22 4 18 37 ...

Page 87: ...Memo Untitled 2 87 2019 02 22 4 18 37 ...

Page 88: ...7864 PLDT Toll Free 1 800 8 726 7864 Globe Landline and Mobile 02 422 2111 Standard Landline www samsung com ph support SINGAPORE 1800 7267864 1800 SAMSUNG Other 1800 4252997 1800 GALAXYS HHP www samsung com sg support PANAMA 800 0101 www samsung com latin support Spanish www samsung com latin_en support English SOUTH AFRICA 0860 SAMSUNG 726 7864 www samsung com support UK 0330 SAMSUNG 7267864 www...

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