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Samsung QE55QN85A, E-Manual

The Samsung QE55QN85A provides an immersive viewing experience with its cutting-edge technology. Enhance your entertainment with crystal-clear visuals and vibrant colors. To easily navigate through its features and functionalities, download the E-Manual for free at manualshive.com. Gain access to a comprehensive manual that offers detailed instructions and insights.

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Other restrictions

• Codecs may not function properly if there is a problem with the content.

• Video content does not play or does not play correctly if there is an error in the content or container.

• Sound or video may not work if they have standard bit rates/frame rates above the TV’s compatibility ratings.

• If the Index Table is has an error, the Seek (Jump) function will not work.

• When playing video over a network connection, the video may not play smoothly because of data transmission

speeds.

• Some USB/digital camera devices may not be compatible with the TV.

• HEVC codec is only available in MKV / MP4 / TS containers.

• The MVC codec is supported partly.

Video decoders

• H.264 UHD is supported up to Level 5.1 and H.264 FHD is supported up to Level 4.2. (TV does not support FMO /

ASO / RS)

• HEVC UHD is supported up to Level 5.2, and HEVC FHD is supported up to Level 4.1. (QLED TV (except for

43Q7*A/50Q7*A model, Q6*A/Q5*A series), The Frame)

• VC1 AP L4 is not supported.

• GMC 2 or above is not supported.

Audio decoders

• WMA is supported up to 10 Pro 5.1 channels, M2 profile.

• WMA1, WMA lossless / Voice are not supported.

• QCELP and AMR NB/WB are not supported.

• Vorbis is supported for up to 5.1 channels.

• Dolby  is supported for up to 5.1 channels.

• The supported sample rates are 8, 11.025, 12, 16, 22.05, 24, 32, 44.1, and 48 KHz, and differ with the codec.

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Summary of Contents for QE55QN85A

Page 1: ...ve more complete service please register your product at www samsung com Model Serial No To directly go to the page that provides instructions on how to use the manual for visually impaired users select the Menu Learning Screen link below Menu Learning Screen Link ...

Page 2: ...l 77 Using the Internet 78 Using SmartThings 81 Playing pictures video music 87 Using Bixby 92 Using the Game Bar TV Viewing 95 Using the Guide 98 Recording Programmes 100 Setting Up Schedule Viewing 102 Using Timeshift 102 Buttons and functions available while recording a programme or Timeshift 104 Using the Channel List 105 Editing channels 106 Using a Personal Favourites List 107 TV Viewing Sup...

Page 3: ...onnecting a Computer Supported Resolutions 175 Supported Resolutions for Video Signals 177 Read Before Using Bluetooth Devices 178 Licences Other Information Troubleshooting Picture Issues 180 Testing the picture Sound and Noise Issues 186 Testing the sound Channel and Broadcast Issues External Device Connectivity Issues Network Issues Anynet HDMI CEC Issues Remote Control Issues Recording Issues ...

Page 4: ...et There is No Sound or the Speakers are Making an Odd Sound 224 When no sound comes out of the TV or the sound is breaking up The Remote Control does not Work 230 When the remote control does not work Updating the Software 234 Updating to the latest TV s software Accessibility Guidance Menu Learning Screen 240 Using the Remote control 242 Using the accessibility menu 246 Using the TV with Voice G...

Page 5: ...o the TV Source Connection Guide Try Now It shows you how to connect various external devices such as video devices game consoles and PCs using pictures If you select the connection method and an external device the connection details appear Audio Device HDMI eARC Optical Bluetooth Wi Fi Wi Fi Speaker Surround Setup Video Device HDMI Smartphone Screen Sharing Smart View SmartThings Apple AirPlay N...

Page 6: ...he connection method and available external devices may differ depending on the model Connection Guide Audio Device Video Device Smartphone PC Input Device Game Console External Storage HDMI eARC Optical Bluetooth Wi Fi Wi Fi Speaker Surround Setup HDMI Troubleshooting Connect audio devices such as speakers sound bars headphones or home theatres to your TV The image on your TV may differ from the ...

Page 7: ...on your TV may differ from the following figure depending on the product model and region It is best to connect the both connectors using a Multi Switch or DiSEqC Switch etc and to set Aerial Connection Type to Dual A connection method may differ depending on the model or geographical area The DVB T2 system may not be supported depending on the geographical area 7 ...

Page 8: ...etwork Open Network Settings Wired If you connect a LAN cable the TV automatically accesses the Internet If the TV does not automatically connect to the network refer to Network Issues in Troubleshooting To connect a LAN cable use a CAT 7 STP type cable for the connection 100 10 Mbps Shielded Twisted Pair The TV will not be able to connect to the Internet if your network speed is below 10 Mbps Thi...

Page 9: ...Wireless Make sure that you have the wireless access point s name SSID and password settings before attempting to connect The network name SSID and security key are available on the wireless access point s configuration screen See the wireless access point s user manual for more information 9 ...

Page 10: ...list and then push the WPS or PBC button on your access point within 2 minutes The TV will connect automatically To view or delete previously connected network names SSIDs move the focus to Manage Saved Networks and then press the Select button To disconnect Wi Fi select Disconnect in Settings General Network Network Status Checking the Internet connection status Settings General Network Network S...

Page 11: ...function Power On with Mobile must be turned on Turning this feature on may allow other IP control devices to control your TV We recommend turning this feature on only if an authorised third party custom controller is installed and configured specifically for a Samsung TV and if your Wi Fi network is password protected This function may not be supported depending on the model or geographical area ...

Page 12: ...raphical area Using Tap View Tap your mobile device on the TV you can watch the Multi View or mobile device s screen through the TV screen This function may not be supported depending on the model This function is available in Samsung mobile devices with Android 8 1 or higher 1 Enable Tap View on your mobile device For more information about configuration refer to Enabling Tap View 2 Turn on the s...

Page 13: ... stopped by pressing the button on the Samsung Smart Remote When the button is available on the Samsung Smart Remote you can enter the Multi View function by pressing its button The multiple view for 3 to 5 content items is supported with some models including QN8 A and QN9 A When you press the button in Multi View mode the Multi View preview screen appears above the bottom of the screen By select...

Page 14: ...u can change the content for the selected window To enter Content Selection Mode press and hold the Select button on the Samsung Smart Remote Change screen size Selects the desired size of Multi View Set Picture in Picture Selects the position of a small screen on the full screen The focusing left or right screen appears as small window This function may not be supported depending on the model Lis...

Page 15: ...to full screen Multi View is ended and then the full screen appears To stop Multi View press and hold the button on the Samsung Smart Remote A short press of the Samsung Smart Remote s button allows you to choose whether to save exit the current layout Save and Exit You can save the layout of the current Multi View before closing the function The saved layout can be used after selecting it at the ...

Page 16: ...name Image Description HDMI to HDMI Each cable simultaneously transmits digital video and audio signals from an external device to the HDMI port on the TV Cables are divided into various types according to the types of input output ports on external devices HDMI to MINI HDMI HDMI to Micro HDMI HDMI to USB Type C HDMI to DisplayPort Mini DisplayPort to HDMI 16 ...

Page 17: ...ideo signals Component Component cables transmit analogue signals The video signal is separated and transmitted to the red green and blue terminals to provide HD 1080i pictures The audio signal is transmitted to the red and white terminals Composite Composite cables transmit analogue signals The video signal is transmitted to the yellow terminal and the audio signal is transmitted to the red and w...

Page 18: ...the device automatically For more information refer to Controlling External Devices with a Samsung Remote Control Using the Universal Remote When a USB device is connected to the USB port a pop up message appears that lets you switch easily to the media content listed on the device This function may not be supported depending on the device and geographical area Editing the name and icon of an exte...

Page 19: ...uick switching Using additional functions You can use the following features on the Source screen PC on TV Use the TV to access your PC via remote PC or Screen Sharing Wireless For more information refer to Using PC on TV Connection Guide Displays device connection instructions For more information about the Connection Guide refer to Connection Guide Remote Key Guide You can view how to use the re...

Page 20: ...on error Some HDMI cables and devices may not be compatible with the TV due to different HDMI specifications This TV does not support HDMI Ethernet Channel Ethernet is a Local Area Network LAN built with coaxial cables standardised by the IEEE Use a cable shorter than 3 m to get the best UHD viewing quality Many computer graphics adaptors do not have HDMI ports but have DVI or DisplayPort ports in...

Page 21: ...ical on the Sound Output menu Settings Sound Sound Output Refer to the sound bar s user manual when connecting it to the TV An unusual noise coming from a connected audio device while you are using it may indicate a problem with the audio device itself If this occurs ask for assistance from the audio device s manufacturer Digital audio is only available with 5 1 channel broadcasts Connection notes...

Page 22: ...ction To check whether your mobile device supports Wi Fi Direct refer to the mobile device s user manual The mobile device and your Smart TV must be connected to each other on the same network Use AirPlay if you are an iPhone or iPad user For more information refer to Source Connection Guide Smartphone Apple AirPlay This function may not be supported depending on the model The video or audio may s...

Page 23: ...an control TV operations with your Samsung Smart Remote Pair external devices such as a keyboard for ease of use About the Samsung Smart Remote QLED TV AU9 Series or higher The Frame Learn about the buttons on the Samsung Smart Remote 23 ...

Page 24: ...r more for a channel that supports the teletext service the TTX menu appears on the TV screen For more information refer to Teletext Feature If the Colour Button appears with a number strip on the screen select the Colour Button and then select a specific colour by using the directional button up down left right Use this to access additional options that are specific to the feature in use Multi Vi...

Page 25: ... down to quickly change the channel Launch app button Launch the app indicated by the button This function may not be supported depending on the model or geographical area Use the Samsung Smart Remote less than 6 m from the TV The usable distance may vary with the wireless environmental conditions The images buttons and functions of the Samsung Smart Remote may differ with the model or geographica...

Page 26: ...About the Samsung Smart Remote AU8 Series Learn about the buttons on the Samsung Smart Remote 26 ...

Page 27: ... second or more for a channel that supports the teletext service the TTX menu appears on the TV screen For more information refer to Teletext Feature Colour button When pressed coloured buttons appear on the screen Use this button to access additional options that are specific to the feature in use Directional button up down left right Moves the focus Select Selects or runs a focused item When pre...

Page 28: ... app indicated by the button This function may not be supported depending on the model or geographical area Use the Samsung Smart Remote less than 6 m from the TV The usable distance may vary with the wireless environmental conditions The images buttons and functions of the Samsung Smart Remote may differ with the model or geographical area To use the Samsung Smart Remote to control a compatible e...

Page 29: ...oint it at the front of the TV then press and hold the and buttons simultaneously for 3 seconds or more The images buttons and functions of the Samsung Smart Remote may differ with the model or geographical area For more information about the Samsung Smart Remote refer to About the Samsung Smart Remote QLED TV AU9 Series or higher The Frame For more information about the Samsung Smart Remote that ...

Page 30: ...rnal Samsung devices with your TV s remote control without any additional setup For more information refer to Using Anynet HDMI CEC Specific external devices connected to the TV may not support the universal remote feature Do not place any obstacles in front of an external device and TV s logo It may cause improper transmitted signals from the remote control The TV memorises both the external devi...

Page 31: ... may not support Anynet HDMI CEC You can configure the TV s Universal Remote to control third party cable boxes Blu ray players and home theatres that do not support HDMI CEC For more information refer to Controlling External Devices with a Samsung Remote Control Using the Universal Remote Anynet cannot be used to control external devices that do not support HDMI CEC The TV remote control may not ...

Page 32: ...n XInput USB gamepads are supported For more information refer to Input Device in Connection Guide Source Connection Guide Input Device Connecting a Bluetooth keyboard mouse or gamepad Settings General External Device Manager Input Device Manager Bluetooth Device List If your device was not detected position the keyboard close to the TV and then select Refresh The TV scans for available devices ag...

Page 33: ...y Mutes the sound F9 F10 key Adjusts the volume F11 F12 key Changes the channel Page Up Page Down Scrolls a web page displayed by the Internet app Left click Available only in the Internet app You can click a menu or link to start a function as you do on a PC Right click Available only in the Internet app You can use the following functions The options displayed in the menu may differ depending on...

Page 34: ...the Primary Button and Pointer Speed functions Entering Text using the On Screen Virtual Keyboard Use the virtual keyboard to enter text on your TV Recommend text Options Predict Next Character The image on your TV may differ from the image above depending on the model and geographical area 1 Recommend text When you type a word you want to use as a search term this function displays related sugges...

Page 35: ...ayed You can use the directional buttons on the remote control to select one Entering Text using the remote control s microphone and the on screen virtual keyboard When the virtual keyboard is on the screen press and hold the button on the Samsung Smart Remote speak into the microphone on the Samsung Smart Remote and then release the button What you say appears on the screen as text Entering text ...

Page 36: ...t be supported depending on the service provider language or geographical area Smart Hub service outages can be caused by disruptions in your Internet service To use Smart Hub you must agree to the Smart Hub service agreement and the collection and use of personal information Without giving consent you cannot use the additional features and services You can view the entire text of the Terms Privac...

Page 37: ...p of the menu You can quickly set frequently used functions by clicking the icons e Manual You can open the user manual embedded in your TV Intelligent Mode In Intelligent Mode the TV recognises and analyses the surroundings noise the content and your usage patterns to provide the best viewing experience To turn Intelligent Mode on or off press the Select button To set the detailed options press t...

Page 38: ...the up directional button and then select Bluetooth Speaker List Connecting Bluetooth speaker may not be supported depending on the model or geographical area Game Mode You can set the Game Mode to optimise the TV screen for better gaming performance To turn Game Mode on or off press the Select button To set the detailed options press the up directional button and then select Go to Game Mode Setti...

Page 39: ... view To make fine adjustments press the up directional button and then select Go to Picture Size Colour Tone You can select a colour tone suitable for your viewing preferences To change to a colour tone that you want press the Select button Picture Clarity You can optimise pictures that contain a lot of motions To turn this function on or off press the Select button To set the detailed options pr...

Page 40: ...upported depending on the model or geographical area Off Timer You can set Off Timer to shut off the TV automatically at a specific time Off Timer is only available if the Clock has been set This function may not be supported depending on the model or geographical area All Settings Display the Settings menu These functions may not be supported depending on the model or geographical area 2 Source Y...

Page 41: ...you can simultaneously view multiple screens that are split For more information refer to Using Multi View This function may not be supported depending on the model or geographical area 7 Ambient Mode You can enhance your living space with decorative content that matches the surroundings or view essential real time informations such as weather time and news on the TV screen when you are not watchi...

Page 42: ...otified about When you select Allow sound notifications are displayed with a notification sound Privacy Choices You can view and set the privacy policy for Smart Hub and various other services 9 Universal Guide Universal Guide is an app that allows you to search for and enjoy various contents such as TV shows dramas and movies in one place Universal Guide can recommend content tailored to your pre...

Page 43: ...Move the app to the desired position by pressing the left or right directional button and then press the Select button The selected app is moved on the Home screen In the region that does not support the Universal Guide press the down directional button on the remote control Removing an item on the Home Screen Move the focus to the app you want to delete press and hold the Select button on the rem...

Page 44: ...tically Settings General Smart Features Autorun Samsung Business TV App If Autorun Samsung Business TV App is set to On Samsung Business TV app is automatically run when you turn on the TV You can also turn this function on or off Press the Select button at the current menu To use the Samsung Business TV app on your TV install the app from Google Play Store or App Store Use the Samsung Business TV...

Page 45: ...pports Multi View This function may not be supported depending on the model Testing Smart Hub connections Settings Support Device Care Self Diagnosis Smart Hub Connection Test Try Now Resetting Smart Hub Settings Support Device Care Self Diagnosis Reset Smart Hub Try Now You can reset the Smart Hub settings To reset Smart Hub enter the PIN The default PIN is 0000 for France and Italy 1111 You can ...

Page 46: ...amsung account Settings General System Manager Samsung Account My Account When you sign in to your Samsung account you can use the following functions Sign out When multiple people share the TV you can sign out of your account to prevent others from using it To sign out of your Samsung Account Settings General System Manager Samsung Account move the focus to your account s icon and then press the ...

Page 47: ...count website http account samsung com Sync Internet Once you sign in to your Samsung account and configure the Sync Internet settings you can share the favourites and website bookmarks that you registered on other devices Remove Account You can delete an account from the TV Although you have deleted your Samsung account from the TV you are not unsubscribed To unsubscribe from your Samsung Account...

Page 48: ...ay not be supported depending on the model In Ambient Mode some functions may not be supported Ambient Mode browser screen Featured Routine Special Edition Mood Relaxation Décor My Album Info Artwork The image on your TV may differ from the image above depending on the model and geographical area When you press the button in Ambient Mode the Ambient Mode browser screen appears at the bottom of the...

Page 49: ...n is not automatically adjusted in response to the surrounding light level Sleep After Sets the time when the Ambient Mode screen turns off automatically If there is no remote control input for the set time the screen goes off Screen Settings You can adjust the settings such as content brightness saturation and colour tone Brightness Adjusts the brightness of the content Saturation Adjusts the sat...

Page 50: ...ng QLED Special Edition Allows you to enjoy creative artwork and interior design content created by the world s finest artists and designers Mood Enjoy a range of options to create the right ambience to suit your mood Relaxation Relax with a selection of calming content inspired by nature to soothe your mood Décor Allows you to select content with a sensible and beautiful design My Album Allows yo...

Page 51: ... provided by Samsung Take a picture of a wall using the SmartThings app on your mobile device to create a custom background theme When you use this function there may be a delay in image transmission and optimisation depending on network conditions You can set a background theme you created as a background of a content item To set a background theme as the background of a content item press the do...

Page 52: ...ent Available functions may not be supported depending on the model or content Weather Filter You can add a weather effect to content Time Filter You can select any background time format for content Photo Filter You can select a photo effect for content Colour Theme Changes the colour or theme of the content Vibes Selects a mood that matches the content 52 ...

Page 53: ...conditions Shadow Effects Applies a shadow effect that you select to the content Viewing detailed information about the content When you are enjoying content in Ambient Mode press the up directional button to view detailed information about the content Entering the TV viewing screen from Ambient Mode To enter the TV viewing screen from Ambient Mode press the button or select TV in the Ambient Mode...

Page 54: ...s and colour tone of your TV are automatically adjusted depending on the ambient and the TV can be automatically turned off The TV is set by default so that the screen turns off automatically when the ambient light dims in Art mode You can use Art mode settings Art Settings on the TV or SmartThings app on your mobile device to set the sensitivity of the motion detector so that the TV can detect vi...

Page 55: ...s on the remote control to move to desired image and then press the Select button Set appears at the bottom of the selected image and you can view the selected image in Art mode While viewing images in Art Mode you can find the detailed information about the images by pressing the down directional button of the remote control Art Store You can go to Art Store to purchase various images The Art Sto...

Page 56: ... Events You can find the informations about the recent news or events Viewing images by time 1 Use the directional buttons on the remote control to move to My Collection 2 Use the directional buttons to move to Favourites or My Photos To view the images on the mobile device connected via the USB or SmartThings app select the desired images on the connected device and then save them into My Photos ...

Page 57: ... 5 The selected image or images are saved in My Photos Recommended resolutions 3840 x 2160 16 9 Remove images from My Collection You can remove the saved images from My Collection 1 Use the directional buttons on the remote control to move to My Collection 2 Use the directional buttons on the remote control to move to Favourites or My Photos 3 Use the directional buttons on the remote control to m...

Page 58: ...select Acquire Artwork Displays Get Trial Membership or Free Trial if you have not joined Art Store Membership 5 Use the directional buttons on the remote control to select payment methods and then press the Select button 6 Follow the on screen instructions to procedure payment Subscribing to Art Store Membership When you subscribe to Art Store Membership you can use Art Store unlimitedly and enjo...

Page 59: ...oto Filter You can apply the selected filter s effect to the image according to your preferences This function is only available for saved images on My Photos Mount You can apply various border styles and colours to the image according to your preferences Favourite You can set or not set an image that you prefer as a favourite item by pressing the Select button on the remote control You can view a...

Page 60: ...mode use the directional buttons on the remote control to move to the Settings menu item at the bottom of the screen You can adjust the following functions Brightness Use the directional buttons on the remote control to move to Modify at the bottom of the screen and then press the Select button In the next screen adjust the picture brightness After selecting the desired settings press the Select b...

Page 61: ... app from Google Play Store Samsung Apps or the App Store The features or terminology may vary depending on the version of the SmartThings app On tablet devices Art mode features may not be supported by the SmartThings app Selecting images Subscribing to Art Store Membership Creating Collage Combine multiple images into one image Applying border styles and colours to images Setting the brightness ...

Page 62: ...r than standard light sources halogen fluorescent are used the sensor s motion recognition performance may vary depending on the positions types and number of the light sources If the area around the TV is too dark or bright the screen brightness may be limited or the sensor may not work normally If the TV is installed too high or too low the sensor may not work normally The motion sensor may sens...

Page 63: ...strial The image on your TV may differ from the image above depending on the model and geographical area 1 Sources You can select an external device connected to the TV 2 Channels You can add move or remove broadcast channels 3 e e Manual Displays the e Manual guide 4 Settings Displays the main on screen menu 5 Terrestrial Cable Satellite or Service Provider Choose the broadcast type of the conten...

Page 64: ...hannels area Moving channels 1 Move the focus to the channel to move 2 Press the down directional button 3 Select Move 4 Move the selected channel to the desired location 5 Press the Select button The selected channel is moved Removing a channels 1 Move the focus to the channels to remove 2 Press the down directional button 3 Select Remove The selected channel is removed 64 ...

Page 65: ...in AirPlay Using PC on TV Easy Connection You can easily use remote access function after installing PC on TV Easy Connection on your PC Follow the instructions on the screen to download and install the PC on TV Easy Connection PC app Then you can easily connect a remote PC 1 Download the PC on TV Easy Connection PC app from smsng co PConTV and then install it on your PC 2 Log in with the same Sam...

Page 66: ...ded to connect the wired network because the screen or sound may be interrupted depending on the network condition 1 Configure your computer s settings to use the PC on TV function Connection to Windows via the RDP protocol is available in Windows 10 Professional or higher Remote connection to a PC running on Mac via the VNC protocol is only supported for Mac OS X 10 5 or later Windows OS 1 Right ...

Page 67: ...le Enter the IP address or profile of the PC you want to connect to In case of Windows when the computer to connect is within the same network router AP run cmd command in Settings Network and Internet View Network properties or in Start Run and then run ipconfig to check the IPv4 address of the computer In case of Mac you can check the IP address in Settings Remote Access When the TV and computer...

Page 68: ... OS Control Panel User Account Control Mac OS System Preferences Users Groups 3 Protocol Select the Protocol for the computer s OS Windows RDP Mac VNC 4 Password Enter the password for the login account For use of PIN do not enter PIN but the specified password of the computer 68 ...

Page 69: ...anced Sharing 4 After the Advanced Sharing window appears select the Share this folder check box Mac OS 1 Select Menu System Preferences and then click Sharing 2 Select the File Sharing check box 3 To add a folder to share click the Add button at the bottom 4 Select a folder and then click Add It is recommended to connect the wired network because the screen or sound may be interrupted depending o...

Page 70: ...TV Pass is additionally supported as well as Samsung Pass Setting Samsung Pass or PC on TV Pass Set Samsung Pass or PC on TV Pass to Use in Source PC on TV Run the PC on TV browser Additionally select Microsoft 365 or Add Cloud Service Internet Menu Settings PC on TV Pass allows you to easily manage the cloud service ID and password without biometric authentication on mobile devices For this purpo...

Page 71: ...he default apps may differ depending on the model or geographical area Apps Editor s Choice Most Popular The image on your TV may differ from the image above depending on the model and geographical area 1 Samsung Account Go to the Samsung Account screen to create a new account or sign out of your account If you are signed out of your Samsung account select Sign In to sign in If you want to downloa...

Page 72: ... some specific apps on a USB device You can run an app installed on a USB device only when the USB device is connected to the TV If the USB device is disconnected while an app is running the app is terminated You cannot run an app installed on a USB device on a PC or another TV Launching an app You can run the app desired from Downloaded App The icons below appear within the selected app s icon an...

Page 73: ...elect an app to delete 2 Select Delete The selected app is deleted Ensure that the related app data is also removed when you remove an app Standard apps cannot be uninstalled 2 Adding apps to the Home Screen 1 Select an app to add 2 Select Add to Home 3 After the Home screen appears move the selected app to the desired location 4 Press the Select button The selected app is added to the Home Screen...

Page 74: ...3 Move the app to the desired location 4 Press the Select button The selected app is moved This function may not be supported depending on the model or geographical area 5 Reinstalling an app 1 Select the app to install again 2 Select Reinstall Reinstallation starts 6 Checking the app information details 1 Select the app to check 2 Select View Details The app information screen appears You can rat...

Page 75: ...ice http www samsung com Some menu screens cannot be accessed from the e Manual Using the buttons in the e Manual e Manual Device Care Guide Troubleshooting First Time Use Accessibility Guidance FAQ The image on your TV may differ from the image above depending on the model and geographical area 1 Search Select an item from the search results to load the corresponding page 2 Recently Viewed Topics...

Page 76: ...quest technical support e Manual Internet Surf the Internet on your TV Before using the Internet refer to Read Before Using the Internet Function Words in blue e g Internet indicate a menu item The image on your TV may differ from the image above depending on the model and geographical area 6 Try Now Allows you to access the corresponding menu item and try out the feature right away 7 Link Access ...

Page 77: ...y differ from those on a PC Before using the Internet refer to Read Before Using the Internet Function The Internet app has an embedded Samsung Pass Settings Internet Internet Menu Settings Samsung Pass With Samsung Pass you can log into the website easily and securely When you visit the website again you can log in with Samsung Pass Biometrics Authentication on your mobile device without entering...

Page 78: ...nding on the model This function may not be supported depending on the device type Registering a device 1 When there is any device detected near the TV a registration pop up appears on the TV screen When there is no device detected the pop up may not appear 2 Select Register to register the device Select Close Then the device registration pop up does not appear You can register a device in SmartTh...

Page 79: ...may differ from the image above depending on the model and geographical area 1 Samsung Account Go to the Samsung Account screen to create a new account or sign out of your account If you are signed out of your Samsung Account select Sign In to sign in 2 Settings You can configure the SmartThings settings 79 ...

Page 80: ...ption Detail Mobile devices Galaxy Series S6 Android 7 0 or later iPhone Series iOS7 1 or later SmartThings app must have been installed in case of Android devices Devices for IR remote control IR Sniffing Air conditioner air purifier robot vacuum cleaner electric fan humidifier Bluetooth devices Bluetooth speaker headset Soundbar keyboard mouse game pad SmartThings devices For details on SmartThi...

Page 81: ...ia content saved on storage devices such as USB devices mobile devices and cameras on the TV You cannot play media content if the content or the storage device is not supported by the TV For more information refer to Read Before Playing Photo Video or Music Files Backup important files before connecting a USB device Samsung is not responsible for damaged or lost files You can use the following fun...

Page 82: ...media content item from the list The selected content is played The content may not be played depending on the encoding method or file format Furthermore several functions may be restricted Content on devices connected to the TV via your network may not play smoothly due to network communication problems If this occurs use a USB device Playing multimedia content on a USB device 1 Connect a USB dev...

Page 83: ...nctions available while playing multimedia content Press the Select button while playing any video photo or recorded content The following buttons appear The provided buttons and functions may not be supported depending on the model or geographical area The available buttons and functions may differ with the content you are viewing or playing Pause Play Pauses or plays the multimedia content Jump ...

Page 84: ... To change the playback speed press the option repeatedly To return to normal speed select the option or press the button 360 Mode Provides a 360 degree view for videos and photos This function may not be supported depending on the file format Video files using the mjpeg codec do not support a 360 degree view When a video or photo does not support a 360 degree view applying 360 rotation to it may ...

Page 85: ...ally adjusted in General mode This function may not be supported depending on the file format Video files that use the mjpeg codec do not support a 360 degree view When a video does not support a 360 degree view applying 360 rotation to it may cause the screen to look distorted Videos may be interrupted if 360 rotation is applied during double speed playback Videos that support a 360 degree view m...

Page 86: ...s transition effects to the slide show If there is only one image file in the USB device the slide show is not played Background Music Plays background music as you set in the pop up window while the TV displays photos The music files must be saved in the same USB device as the photo files To pause the background music select Background Music on the playback screen bottom Subtitles You can set the...

Page 87: ... account Bixby only supports some languages and the supported functions may differ depending on the geographical area Bixby may not be supported depending on the model or geographical area Starting Bixby with voice You can immediately start a conversation with Bixby by saying Hi Bixby Say Hi Bixby and the Bixby icon at the bottom of the TV screen is activated in Listen mode Continue speaking When ...

Page 88: ...g Smart Remote buttons Press and hold the button on your Samsung Smart Remote say a command and then release the button To view the Bixby guide press the button once When you press the button the Explore Now button appears at the bottom of the screen Press the Select button to go to the Explore Bixby screen 88 ...

Page 89: ...t of your Samsung account select My Profile to sign in 2 Tutorials The popup window on using Bixby appears 3 Settings You can change the settings for using Bixby These functions may not be supported depending on the model or geographical area These functions can be set in Bixby Voice Settings Settings General Voice Bixby Voice Settings Language You can change Bixby s language The languages of the ...

Page 90: ...vacy You can permit or prohibit Bixby from utilising your personal information when you are using Bixby services About Bixby Voice Displays the detailed terms and conditions 4 Recommended commands Displays recommended commands you can use to control the TV with Bixby given the current context If you do not want to see the recommended commands set Voice Hint to Off Settings General Voice Voice Hint...

Page 91: ...ngs can be set in Settings Broadcasting Service Provider Settings If the settings for the service provider are configured yet configure them in Settings General Reset Try Now Service provider settings in initial setup may not be supported on geographical area To use the voice text input function and the search function you must consent to provisions allowing third parties to collect and use your v...

Page 92: ... Lag FPS HDR VRR Sound Output 16 9 Screen Position Game Mode Settings Troubleshootin g The image on your TV may differ from the image above depending on the model 1 Input Lag Shows the Input Lag of the game When Game Motion Plus is Off the game operates with the minimum input lag When you increase the values for Blur Reduction and Judder Reduction in Game Motion Plus Settings Settings General Exte...

Page 93: ...creen Ratio can be changed only when the Ultra Wide resolution is supported in a game or PC Whether or not to support the screen ratio of 21 9 and 32 9 depends on the title of the game so be sure to consult the game company 7 Screen Position When setting the screen ratio to Ultra wide 21 9 or 32 9 you can use the Up Down directional button on the remote control to move the screen up or down from t...

Page 94: ...tting the resolution check if the PC s Window or Mac screen changes when you change the Screen Ratio on the Game Bar of your TV This function may not be supported depending on the OS or device While you are playing a game the screen ratio cannot be changed Before running a game first select the desired screen ratio on the Game Bar Troubleshooting of the game screen and audio problems After changin...

Page 95: ...ormation choose a programme to watch and set up a schedule viewing or recording Recording may not be supported depending on the model or geographical area To view the Guide while watching TV press the Channel button on the Samsung Smart Remote or Remote Control On the Standard Remote Control press the GUIDE button To see information about analogue channels and use the analogue channel functions of...

Page 96: ...nning Edit Recording Time You can change the start and end times of scheduled programme recordings Schedule Viewing You can schedule the viewing of a broadcast scheduled programme Schedule Recording You can schedule recording of a broadcast scheduled programme Cancel Scheduled Viewing You can cancel scheduled viewings Cancel Scheduled Recording You can cancel scheduled recordings View Details You ...

Page 97: ...es categorised by the types defined in Channel List Aerial Type You can change the type of broadcast signals the TV receives This function may not be supported depending on the incoming broadcast signal Schedule Manager You can see the Schedule Manager or Recording Schedule Manager screen These functions may not be supported in the Guide depending on the model or geographical area 97 ...

Page 98: ...ect a live programme from the Guide press and hold the Select button and then select Record from the pop up menu to start recording immediately Schedule Recording Select a programme scheduled to be broadcast press the Select button and then select Schedule Recording to set up a scheduled recording of the scheduled programme Using the instant and schedule recording options while watching a programm...

Page 99: ...ce using Schedule Recording and Schedule Viewing Edit You can set the start and end times for a schedule recording You can set the start time up to 10 minutes before the programme starts and the end time up to 10 minutes after the programme ends Delete You can delete scheduled recordings View Details You can view detailed information about scheduled recordings Viewing recorded programmes Live TV R...

Page 100: ...fic channel or programme at a specific time and date The appears next to programmes that have been configured for a scheduled viewing To set up a schedule viewing you must first set the TV s clock Settings General System Manager Time Clock Using the schedule viewing options from the guide screen On the Guide screen select a programme you would like to view press and hold the Select button and then...

Page 101: ...the geographical area Setting the schedule Viewing Time Live TV Schedule Manager Live TV Recordings Schedules You can change scheduled viewing information or cancel scheduled viewings You can set up a maximum total of 30 Schedule Viewing and Schedule Recording entries The menus may not appear depending on the model or geographical area Edit You can set the start time of a scheduled viewing If you ...

Page 102: ...s available while recording a programme or Timeshift Review available buttons and functions of how they are used while recording a programme or Timeshift This function may not be supported depending on the model or geographical area The available buttons and functions may differ with the functions When you press the down directional button the control bar appears and the following options are avai...

Page 103: ...rding Stop Timeshift Ends the recording or Timeshift function Record You can switch from the Timeshift function to the recording function When switching to the recording function you can include the content recorded by the Timeshift function in the new recording This function is only available when the Timeshift function is running Edit Recording Time You can set for what period of time the progra...

Page 104: ...isplays the channels that have been automatically searched The channels received to the currently selected Terrestrial Cable or Satellite are displayed Samsung TV Plus While the TV is connected to the Internet you can watch popular programmes or highlights for each theme through a virtual channel at any time As with regular channels the TV provides the daily programme schedules for Samsung TV Plus...

Page 105: ...After selecting a target channel to remove in Edit Channels select Delete Removed channels are not displayed in the Channel List Rename channel After selecting a channel to change in Edit Channels select Rename channel to change the channel name You can rename only one channel at a time This function is only available for analogue broadcasts Change Number After selecting a channel to change in Edi...

Page 106: ...es list 2 Press the right directional button to select Add Channels 3 Select the desired channel in the list on the screen 4 Press Add to add the selected channel in the Favourites list Select Favourites 1 Favourites 5 on the Edit Channels screen and the following functions are available Add Channels In the channel list select one or more channels to add in the favourites list and then select Add ...

Page 107: ...to Tuning Settings Auto Tuning This function may not be supported depending on the model or geographical area If the TV is connected to a cable box or satellite box you do not need to do this The DVB T2 system may not be supported depending on the geographical area The Auto Tuning Settings may not appear depending on the model or geographical area Selecting the cable network search option Settings...

Page 108: ...on and scan channels automatically This function may not be supported depending on the model or geographical area The Auto Tuning Settings may not appear depending on the model or geographical area Setting the functions for the service provider Settings Broadcasting Service Provider Settings You can configure the service provider related settings Service Provider Turns on or off the service provid...

Page 109: ...ck Try Now By selecting the menu you can turn on or off the Apply Channel Lock function Lock specific channels to prevent children from watching adult content To use this function the PIN number is required Using Mark Adult Channels Settings Broadcasting Mark Adult Channels Enables or disables all adult services When disabled adult services will not be available This function may not be supported ...

Page 110: ...not available in HDMI or Component mode Programme Rating Lock may not be supported depending on your input signal Change PIN may not be supported depending on the model or geographical area Showing common interface menu Settings Broadcasting Common Interface You can view information about common interfaces This function may not be supported depending on the model or geographical area CI Menu Show ...

Page 111: ...gs Manual Scan Analogue Channel Tuning Select New and configure Programme Colour System Sound System Channel and Search to scan for analogue channels Then select Store to store the scanned channels in the TV This function is only available for analogue broadcasts Fine tuning analogue broadcasts Settings Broadcasting Expert Settings Fine Tune Try Now This function is only available for analogue bro...

Page 112: ...adcasting Expert Settings Satellite System You can configure a set of satellite dish settings before performing a channel scan This function may not be supported depending on the model or geographical area Changing teletext language Settings Broadcasting Expert Settings Teletext Language Settings Teletext Language You can set or change the teletext language To watch the teletext broadcast in your ...

Page 113: ... functions TVkey Menu Show TVkey Interface menu Delete TV Service Show the TVkey operator list to delete This function may not be supported depending on the model or geographical area Reading digital text Settings Broadcasting Expert Settings Digital Text MHEG You can use this function when you watch a broadcast that includes both text and multimedia content This function is only available in Irel...

Page 114: ...viewing experience by recognising your content usage patterns and the environment around your TV Adaptive Picture Optimises brightness and provides the best picture quality in real time based on the lighting condition and the content you re viewing This function may not be supported by some modes or apps For example Ambient Mode Art Mode and Game Mode Active Voice Amplifier Analyses ambient noise ...

Page 115: ...ific volume level while you are watching TV The TV analyses your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source This function is only available when the sound output of the TV is set to TV Speaker This function may not be supported by some apps or external devices This function s operation affects Auto Volume functio...

Page 116: ...ult mode suitable for general viewing environments Natural Reduces eye strain for a comfortable viewing experience Movie Is suitable for watching TV or movies in a dark room FILMMAKER MODE You can watch the source content e g movie as it is The image defined as FILMMAKER MODE automatically switches to FILMMAKER MODE while watching FILMMAKER MODE may look darker than other picture modes You can cha...

Page 117: ...is Off Local Dimming Control the brightness of individual areas on the screen to automatically maximise contrast This function supports Standard High and Low In Standard ambient brightness is detected to adjust the image quality This function may not be supported depending on the model or geographical area Contrast Enhancer Try Now Film Mode Try Now This function is only available when the input s...

Page 118: ...rted depending on the model or geographical area The game mode is not available for normal TV viewing The screen may shake somewhat When you press and hold the button on the Samsung Smart Remote for 1 second or more in Game Mode the Game Bar appears This function may not be supported depending on the model When Game Mode is enabled Picture Mode and Sound Mode are switched to Game automatically Sou...

Page 119: ...roving visibility and object details in dark scenes without washing out colours and contrast in brighter scenes Game Motion Plus Settings You can configure the Game Motion Plus settings This function may not be supported depending on the model Game HDR In accordance with the HGiG HDR Gaming Interest Group standard it sets the optimal image quality for HDR games according to the brightness informat...

Page 120: ...y not be available In this case turn off the Input Signal Plus function For more information about the supported UHD resolutions refer to Supported Resolutions for UHD Input Signals For more information about the supported 8K resolutions refer to Supported video codecs QN7 A series or higher Using HDMI black level Settings General External Device Manager HDMI Black Level Try Now Use HDMI Black Lev...

Page 121: ...function may not be supported depending on the model or geographical area PIP is not available while Smart Hub is active Playing a game or using the karaoke function on the main screen can result in lower PIP picture quality The PIP function is only available under the following conditions 1 The main screen s source is a HDMI connection 2 The main screen s input resolution is FHD Full HD or less T...

Page 122: ...pported screen sizes differ with the country and this function allows you to adjust the picture size in this case The 4 3 mode is not available when an external device is connected to the TV via a Component connector or an HDMI connector This function may not be supported depending on the model or geographical area Fit to screen Try Now Fitting the picture to the screen This function may not be su...

Page 123: ...following settings Balance Try Now Equaliser Try Now This function is not available when the Adaptive Sound function is turned on This function is not available when the Sound Mode function is set to Adaptive Sound Game or Amplify The name and properties of this function may appear differently depending on the connected external device HDMI eARC Mode You can connect an audio device that supports e...

Page 124: ... connected via HDMI eARC supports Dolby Atmos The TV screen may flicker when this function is turned on or off If this function is on set Digital Output Audio Format to Auto Auto Volume Try Now Automatically adjusts the sound to a certain level when changing channels or switching to another external input Sound Feedback Try Now Plays the notification sound when manipulating a menu or selecting an ...

Page 125: ... It works based on the Codec supported by your TV For more information about Codec information refer to Read Before Playing Photo Video or Music Files This function is supported only when connected via HDMI or optical cable This function is available only in some Samsung TVs and Soundbars released in 2021 Refer to the sound bar s user manual when connecting it to the TV Listening to the TV through...

Page 126: ...ons are met Two or more Samsung wireless speakers of the same type must be connected to the same wireless network The Samsung audio devices that support the Wi Fi function must be connected to the same wireless network as the TV For more information about how to connect and use a Samsung audio device that supports the Wi Fi function refer to its user manual Surround sound configurations with a sou...

Page 127: ...cted and then connected The Clock Mode is changed from Auto to Manual The TV is not connected to the Internet No broadcast signals are received Setting the clock automatically Settings General System Manager Time Clock Clock Mode Auto This function works only when the TV is connected to the Internet or is receiving digital broadcasts through a connected antenna The accuracy of the time information...

Page 128: ... depending on the model or geographical area GMT Set Greenwich Mean Time GMT DST Automatically adjusts for Daylight Saving Time DST Changing the current time Settings General System Manager Time Clock Time Offset Time Offset adjusts the time through a network connection This function is available only when Clock Mode is set to Auto the TV fails to receive time information through normal broadcast ...

Page 129: ...is function may not be supported depending on the model or geographical area Turning on the TV using the on timer Settings General System Manager Time On Timer You can set On Timer to turn on the TV automatically at a specific time On Timer is only available if the Clock has been set It is also available when Clock Mode is set to Auto and the network or broadcast TV tuner is connected To use this ...

Page 130: ...menu set Brightness Optimisation to Off and set Local Dimming to High To turn Ambient Brightness Control on in the settings menu set Brightness Optimisation to On and set Local Dimming to Standard This function may not be supported depending on the model or geographical area Minimum Brightness Try Now When Brightness Optimisation is turned on you can manually adjust the minimum brightness of the T...

Page 131: ...Now Activate a screensaver when your TV displays a still image for two hours or more Auto Power Off Try Now Automatically turns off the TV to reduce unnecessary power consumption if the TV Controller and the remote control are not used for the set period of time Available Remote Battery You can check the Samsung Smart Remote s remaining amount of the battery This function may not be supported depe...

Page 132: ...onnect the USB device to the TV to update To update using a USB device download the update package from Samsung com to your computer Then save the update package in the USB device s top level folder Otherwise the TV will not be able to locate the update package Updating the TV automatically Settings Support Software Update Auto update Try Now If the TV is connected to the Internet you can have the...

Page 133: ...me button for 1 second or more You can easily turn on or turn off the functions such as Voice Guide Picture Off Audio Description Subtitle High Contrast Enlarge Greyscale Colour Inversion Learn TV Remote Menu Learning Screen Multi output Audio Sign Language Zoom Slow Button Repeat Accessibility Settings etc On the Standard Remote Control press the AD SUBT button or press and hold the MUTE button E...

Page 134: ...uage However some languages are not supported by Voice Guide even though they are listed in the TV Language English is always supported For more information about the TV Language settings refer to Changing the menu language Changing the volume speed pitch and the TV background volume of the Voice Guide You can configure the Volume Speed Pitch and the TV Background Volume of the voice guide Audio D...

Page 135: ...neral Accessibility High Contrast Try Now You can change Smart Hub and setting menu screens to white text on a black background and change the transparent TV menus to opaque automatically so that text can be more easily read If High Contrast is on some Accessibility menus are not available Setting the screen to black and white Settings General Accessibility Greyscale Try Now You can change the col...

Page 136: ...large the size of the font on the screen To activate set Enlarge to On Learning about the remote control for the visually impaired Settings General Accessibility Learn TV Remote Try Now This function helps individuals with a visual impairment to learn the positions of the buttons on the remote control When this function is activated you can press a button on the remote control and the TV will tell...

Page 137: ... or Blu ray player and the player s remote control Subtitle Turns on or off the subtitle Subtitle Mode Sets the subtitle mode Subtitle Language Sets the subtitle language Spoken Subtitles Listen to an audio version of the subtitles Only available with broadcasts that provide this service This function may not be supported depending on the model or geographical area Selecting the broadcasting subti...

Page 138: ...ng provides it First set Sign Language Zoom to On and then select Edit Sign Language Zoom to change the position and magnification of the sign language screen Configuring the repeat settings for remote control buttons Settings General Accessibility Remote Button Repeat Settings Try Now You can configure the operation speed of the remote control buttons so that they slow down when you continually p...

Page 139: ... and the supported functions may differ depending on the geographical area The Voice Wake up function may not be supported depending on the model Voice Assistant or geographical area Bixby Amazon Alexa Google Assistant To use the Voice Assistant follow the instructions on the TV screen to enable the selected Voice Assistant To change the settings for Voice Assistant run the Settings menu under eac...

Page 140: ...Remote Control Press Volume button Volume Up Volume Down Volume Up On the Standard Remote Control Press button Volume Up Press RETURN button Volume Down Press RETURN button Volume Up Press RETURN button Selecting Usage or Retail Mode Settings General System Manager Usage Mode Try Now You can set the TV for retail environments by setting Usage Mode to Retail Mode For all other uses select Home Mode...

Page 141: ...ternal devices registered to the TV Using AirPlay Settings General Apple AirPlay Settings You can use AirPlay to view content from your iPhone iPad or Mac on the TV screen This function may not be supported depending on the model or geographical area Restoring the TV to the factory settings Settings General Reset Try Now You can restore all TV settings to the factory defaults 1 Select Reset The se...

Page 142: ...a Delete all saved Cookies If you want this function enabled or disabled use the Select button to turn it on or off HbbTV is not available when Timeshift is running or when a recorded video is being played back An application on broadcast channel may malfunction temporarily depending on the circumstances of the broadcast station or application provider An application on HbbTV usually operates only...

Page 143: ...ted depending on the model Connecting the CI or CI Card via COMMON INTERFACE slot with the CI CARD Adapter Only for models with Common interface slot Attaching the CI CARD Adapter via COMMON INTERFACE slot To attach the CI CARD Adapter to the TV follow these steps 1 Insert the CI CARD Adapter into the two holes on the back of TV Please locate the two holes at the back of the TV above the COMMON IN...

Page 144: ...CI Card to the COMMON INTERFACE slot as shown in the image below Connecting the CI or CI Card via COMMON INTERFACE slot Only for models with Common interface slot Connect the CI or CI Card to the COMMON INTERFACE slot as shown in the image below 144 ...

Page 145: ...d please contact your service provider When the configuration of channel information has finished the message Updating Completed is displayed indicating the channel list is updated You must obtain a CI or CI CARD from a local cable service provider When removing the CI or CI CARD carefully pull it out with your hands since dropping the CI or CI CARD may cause damage to it Insert the CI or CI CARD ...

Page 146: ...ot be displayed To change the Teletext page On the Samsung Smart Remote or Remote Control Press the numeric button on the TTX menu On the Standard Remote Control Press the numeric button On the Samsung Smart Remote or Remote Control TTX MIX Full TTX Double TTX Mix Live TV The teletext mode is activated in the channel that is being watched Each time you press the TTX MIX button the teletext mode ch...

Page 147: ...To undo press it again On the Standard Remote Control On the Standard Remote Control the Teletext function icons are printed on some remote control buttons To run a Teletext function find its icon printed on a remote control button and then press the found button TTX MIX Full TTX Double TTX Mix Live TV The teletext mode is activated in the channel that is being watched Each time you press the TTX ...

Page 148: ...LIST mode switches the mode to List save mode In List save mode you can save a Teletext page into a list using the 8 CH LIST button 8 CH LIST Store Stores the Teletext pages 2 CH Page Up Displays the next Teletext page 3 CH Page Down Displays the previous Teletext page 5 INFO Reveal Conceal Displays or hides the hidden text answers to quiz games for example To display the normal screen press it ag...

Page 149: ... Holds the display at the current page in the case that there are several secondary pages that follow automatically To undo press it again 7 EXIT Cancel Shrinks the Teletext display to overlap with the current broadcast To undo press it again Typical Teletext page Part Contents A Selected page number B Broadcasting channel identity C Current page number or search indications D Date and time E Text...

Page 150: ... memory sticks are not supported The total recording capacity may differ with the amount of available hard drive space and the recording quality level Schedule Recording requires at least 100 MB of free space on the USB storage device Recording will stop if the available storage space falls below 50 MB while recording is in progress If the available storage space falls below 500 MB while both the ...

Page 151: ...dule Recording and Timeshift functions are in progress only the recording will stop The maximum amount of time available for the Timeshift function is 90 minutes The Timeshift function is not available for locked channels Time shifted videos are played according to the TV settings The Timeshift function may be terminated automatically once it reaches its maximum capacity The Timeshift function req...

Page 152: ...s may be provided in English only and available content may differ with the geographical area For more information about applications visit the applicable service provider s website An unstable Internet connection may cause delays or interruptions In addition applications may terminate automatically depending on the network environment If this occurs check your Internet connection and try again Ap...

Page 153: ...e operations are not supported When composing an email or a simple message certain functions such as the font size and colour selection may not be available There is a limit to the number of bookmarks and the size of the log file that can be saved The number of windows that can be opened concurrently is limited Web browsing speed will differ with the network environment Embedded videos in a web pa...

Page 154: ...et is currently being used by the wireless access point to communicate with another device the result is usually interference and or a communications failure Most wireless networks have an optional security system To enable a wireless network s security system you need to create a password using characters and numbers This password is then needed to connect to a security enabled access point Wirel...

Page 155: ... 1A port We recommend that you use an external hard drive with its own power adapter USB HDD 5V 1A port is supported by some models Certain digital cameras and audio devices may not be compatible with the TV If there are multiple USB devices connected to the TV the TV might not be able to recognise some or all the devices USB devices that use high power input should be connect to the USB HDD 5V 1A...

Page 156: ... Micro DVD sub or txt SubStation Alpha ssa Advanced SubStation Alpha ass SMPTE TT Text xml Video formats with subtitles Name Container Xsub AVI SubStation Alpha MKV Advanced SubStation Alpha MKV SubRip MKV VobSub MKV MPEG 4 Timed text MP4 TTML in smooth streaming MP4 SMPTE TT TEXT MP4 SMPTE TT PNG MP4 156 ...

Page 157: ...ile extension Format Codec Note mp3 MPEG MPEG1 Audio Layer 3 m4a mpa aac MPEG4 AAC flac FLAC FLAC Supports up to 16 24 Bit 48 96 192 kHz 5 1 channel ogg OGG Vorbis Supports up to 2 channels wma WMA WMA WMA is supported up to 10 Pro 5 1 channels WMA lossless audio is not supported wav wav wav mid midi midi midi Supports type 0 and type 1 Seek is not supported Supports USB device only ape ape ape ai...

Page 158: ...x 1080 120 60 Dolby Digital LPCM ADPCM IMA MS AAC HE AAC WMA Dolby Digital MPEG MP3 AC 4 G 711 A Law μ Law OPUS HEVC H 265 Main Main10 4096 x 2160 4096 x 2160 60 3840 x 2160 120 80 Motion JPEG 3840 x 2160 30 80 MVC 1920 x 1080 60 20 MPEG4 SP ASP Window Media Video v9 VC1 MPEG2 MPEG1 Microsoft MPEG 4 v1 v2 v3 30 Window Media Video v7 WMV1 v8 WMV2 H 263 Sorrenson VP6 AV1 3840 x 2160 60 40 webm WebM ...

Page 159: ...codec is only available in MKV MP4 TS containers The MVC codec is supported partly Video decoders H 264 UHD is supported up to Level 5 1 and H 264 FHD is supported up to Level 4 2 TV does not support FMO ASO RS HEVC UHD is supported up to Level 5 2 and HEVC FHD is supported up to Level 4 1 QLED TV except for 43Q7 A 50Q7 A model Q6 A Q5 A series The Frame VC1 AP L4 is not supported GMC 2 or above i...

Page 160: ...60 30 3840 x 2160 60 60 Dolby Digital LPCM ADPCM IMA MS AAC HE AAC WMA Dolby Digital MPEG MP3 AC 4 G 711 A Law μ Law OPUS HEVC H 265 Main Main10 4096 x 2160 60 80 Motion JPEG 3840 x 2160 30 80 MVC 1920 x 1080 60 20 MPEG4 SP ASP Window Media Video v9 VC1 MPEG2 MPEG1 Microsoft MPEG 4 v1 v2 v3 30 Window Media Video v7 WMV1 v8 WMV2 H 263 Sorrenson VP6 AV1 3840 x 2160 60 40 webm WebM VP8 1920 x 1080 60...

Page 161: ...1920 x 1080 60 50 Dolby Digital LPCM ADPCM IMA MS AAC HE AAC WMA Dolby Digital MPEG MP3 AC 4 G 711 A Law μ Law OPUS HEVC H 265 Main Main10 60 50 Motion JPEG 1920 x 1080 60 20 MVC MPEG4 SP ASP Window Media Video v9 VC1 MPEG2 MPEG1 Microsoft MPEG 4 v1 v2 v3 30 Window Media Video v7 WMV1 v8 WMV2 H 263 Sorrenson VP6 AV1 3840 x 2160 60 40 webm WebM VP8 1920 x 1080 60 20 Vorbis VP9 Profile 0 profile 2 s...

Page 162: ...t be compatible with the TV HEVC codec is only available in MKV MP4 TS containers The MVC codec is supported partly Video decoders H 264 UHD is supported up to Level 5 1 and H 264 FHD is supported up to Level 4 2 TV does not support FMO ASO RS HEVC UHD is supported up to Level 5 1 and HEVC FHD is supported up to Level 4 1 VC1 AP L4 is not supported GMC 2 or above is not supported Audio decoders WM...

Page 163: ... BP MP HP 1920 x 1080 60 50 Dolby Digital LPCM ADPCM IMA MS AAC HE AAC WMA Dolby Digital MPEG MP3 AC 4 G 711 A Law μ Law OPUS HEVC H 265 Main Main10 60 50 Motion JPEG 60 20 MVC MPEG4 SP ASP Window Media Video v9 VC1 MPEG2 MPEG1 Microsoft MPEG 4 v1 v2 v3 30 Window Media Video v7 WMV1 v8 WMV2 H 263 Sorrenson VP6 AV1 60 40 webm WebM VP8 60 20 Vorbis VP9 Profile 0 profile 2 supported 60 50 AV1 60 40 r...

Page 164: ...eeds Some USB digital camera devices may not be compatible with the TV HEVC codec is only available in MKV MP4 TS containers The MVC codec is supported partly Video decoders H 264 FHD is supported up to Level 4 2 TV does not support FMO ASO RS HEVC FHD is supported up to Level 4 1 VC1 AP L4 is not supported GMC 2 or above is not supported Audio decoders WMA is supported up to 10 Pro 5 1 channels M...

Page 165: ... 80 MVC 1920 x 1080 60 20 MPEG4 SP ASP Window Media Video v9 VC1 MPEG2 MPEG1 Microsoft MPEG 4 v1 v2 v3 30 Window Media Video v7 WMV1 v8 WMV2 H 263 Sorrenson VP6 AV1 7680 x 4320 7680 x 4320 60 3840 x 2160 120 80 webm WebM VP8 1920 x 1080 60 20 Vorbis VP9 Profile 0 profile 2 supported 3840 x 2160 60 80 AV1 7680 x 4320 7680 x 4320 60 3840 x 2160 120 80 rmvb RMVB RV8 9 10 RV30 40 1920 x 1080 60 20 Rea...

Page 166: ...th the TV HEVC codec is only available in MKV MP4 TS containers The MVC codec is supported partly Video decoders H 264 UHD is supported up to Level 5 1 and H 264 FHD is supported up to Level 4 2 TV does not support FMO ASO RS HEVC FHD is supported up to Level 4 1 and HEVC UHD is supported up to Level 5 2 HEVC 8K is supported up to Level 6 1 VC1 AP L4 is not supported GMC 2 or above is not supporte...

Page 167: ...rd Custom USB 720p 16 9 Standard Custom 4 3 USB 1080i p 60 Hz 16 9 Standard Custom 4 3 USB 3840 x 2160p 24 30 Hz 16 9 Standard Custom USB 3840 x 2160p 60 Hz USB 4096 x 2160p 24 30 60 Hz 16 9 Standard Custom USB 7680 x 4320p 24 30 60 Hz 16 9 Standard Custom This input signal may differ depending on the model and geographical area The input ports for external devices may differ depending on the mode...

Page 168: ...n All models for Q6 A Q5 A AU BEA series and for less than 55 inch models QLED TV The Frame Frame rate fps Colour Depth Chroma Sampling RGB 4 4 4 YCbCr 4 4 4 YCbCr 4 2 2 YCbCr 4 2 0 50 60 8 bit O O O O 10 bit O O Supported for 55 inch or larger models of the QLED TV except for Q6 A Q5 A Series and The Frame Frame rate fps Colour Depth Chroma Sampling RGB 4 4 4 YCbCr 4 4 4 YCbCr 4 2 2 YCbCr 4 2 0 5...

Page 169: ...bCr 4 4 4 YCbCr 4 2 2 YCbCr 4 2 0 50 60 8 bit O If Input Signal Plus is set to On Resolution 3840 x 2160p 4096 x 2160p Frame rate fps Colour Depth Chroma Sampling RGB 4 4 4 YCbCr 4 4 4 YCbCr 4 2 2 YCbCr 4 2 0 50 60 8 bit O O O O 10 bit O O O O 120 8 bit O O O O 10 bit O O O O Resolution 7680 x 4320p Frame rate fps Colour Depth Chroma Sampling RGB 4 4 4 YCbCr 4 4 4 YCbCr 4 2 2 YCbCr 4 2 0 24 30 50 ...

Page 170: ...olution For The Frame 55LS03A 65LS03A 75LS03A This function may not be supported depending on the model Resolution Dots x lines Display format Horizontal frequency KHz Vertical frequency Hz Clock frequency MHz SCAN 1920 x 1080 120 Hz 135 000 120 000 297 000 progressive 2560 x 1440 120 Hz 150 000 120 000 495 000 progressive 3840 x 2160 120 Hz 270 000 120 000 1188 000 progressive 4096 x 2160 120 Hz ...

Page 171: ...0 x 1080 21 9 60 Hz 66 000 60 000 198 000 progressive 2560 x 1080 21 9 120 Hz 131 748 120 000 347 810 progressive 3840 x 1080 32 9 60 Hz 66 625 60 000 266 500 progressive 3840 x 1080 32 9 120 Hz 137 250 120 000 549 000 progressive The resolution may not be supported depending on the model When the screen size is not changed even in Wide Screen set the resolution in the external device Wide Screen ...

Page 172: ...n only the receiver of the remote control Refer to the user manual of your graphics card for compatible resolutions The native resolutions are 3840 x 2160 60 Hz UHD models and 7680 x 4320 60 Hz QN7 A Series or higher with the Input Signal Plus set to On The native resolution is 3840 x 2160 30 Hz with the Input Signal Plus set to Off IBM Resolution Dots x lines Display format Horizontal frequency K...

Page 173: ... 188 50 000 800 x 600 75 Hz 46 875 75 000 49 500 1024 x 768 60 Hz 48 363 60 004 65 000 1024 x 768 70 Hz 56 476 70 069 75 000 1024 x 768 75 Hz 60 023 75 029 78 750 1152 x 864 75 Hz 67 500 75 000 108 000 1280 x 720 60 Hz 45 000 60 000 74 250 1280 x 800 60 Hz 49 702 59 810 83 500 1280 x 1024 60 Hz 63 981 60 020 108 000 1280 x 1024 75 Hz 79 976 75 025 135 000 1440 x 900 60 Hz 55 935 59 887 106 500 160...

Page 174: ...50 60 000 74 250 1920 x 1080 100 Hz 112 500 100 000 297 000 1920 x 1080 120 Hz 135 000 120 003 297 000 3840 x 2160 30 Hz 67 500 30 000 297 000 3840 x 2160 60 Hz 135 000 60 000 594 000 3840 x 2160 100 Hz 225 000 100 000 1188 000 3840 x 2160 120 Hz 270 000 120 000 1188 000 4096 x 2160 24 Hz 54 000 24 000 297 000 4096 x 2160 30 Hz 67 500 30 000 297 000 4096 x 2160 50 Hz 112 500 50 000 594 000 4096 x ...

Page 175: ...74 250 1920 x 1080i 50 Hz 28 125 50 000 74 250 1920 x 1080i 60 Hz 33 750 60 000 74 250 1920 x 1080 24 Hz 27 000 24 000 74 250 1920 x 1080 25 Hz 28 125 25 000 74 250 1920 x 1080 30 Hz 33 750 30 000 74 250 1920 x 1080 50 Hz 56 250 50 000 148 500 1920 x 1080 60 Hz 67 500 60 000 148 500 1920 x 1080 100 Hz 112 500 100 000 297 000 1920 x 1080 120 Hz 135 000 120 003 297 000 3840 x 2160 24 Hz 54 000 24 00...

Page 176: ...60 120 Hz 270 000 120 000 1188 000 7680 x 4320 24 Hz 108 000 24 000 1188 000 7680 x 4320 30 Hz 132 000 30 000 1188 000 7680 x 4320 50 Hz 220 000 50 000 2376 000 7680 x 4320 60 Hz 264 000 60 000 2376 000 The resolution may not be supported depending on the model VESA CVT Resolution Dots x lines Display format Horizontal frequency KHz Vertical frequency Hz Clock frequency MHz Polarity horizontal ver...

Page 177: ...TV and Bluetooth device may disconnect depending on the distance between them A Bluetooth device may hum or malfunction When a part of your body is in contact with the receiving transmitting system of the Bluetooth device or the TV When the device is subject to electrical variation from obstructions caused by a wall corner or office partitioning When the device is exposed to electrical interferenc...

Page 178: ... TVs with TÜRKSAT Channel Update System work with the principle of updating channel databases and automatically update channels and parameters The terms HDMI and HDMI High Definition Multimedia Interface and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries Open Source License Notice Open Source used in this product can be found on...

Page 179: ...Corporation and or its related affiliates be liable for any damages in connection with the accuracy or availability of the programme schedule information or other data in the Rovi Guide system This licence may not be supported depending on the model or geographical area Europe only To access the EPREL registration of the model 1 Go to https eprel ec europa eu 2 Get the model identifier from the en...

Page 180: ...TV Picture Test displays a high definition picture you can examine for flaws or faults The problem Try this Flickering and Dimming If your TV is flickering or dimming sporadically you may need to disable some of the energy efficiency features Disable Brightness Optimisation Brightness Reduction Motion Lighting or Contrast Enhancer Settings General Power and Energy Saving Brightness Optimisation Se...

Page 181: ...al device run Connection Guide Source Connection Guide Screen Brightness If the screen appears too dim try changing the settings under Reset Picture or disabling Brightness Optimisation Settings Picture Expert Settings Reset Picture Settings General Power and Energy Saving Brightness Optimisation If the colours on your TV are correct but just a little too dark or bright try adjusting the following...

Page 182: ...vice department Confirm that the TV s power cable is connected correctly at both ends and that the remote control is operating normally Make sure that the antenna cable or cable TV cable is firmly connected If you have a cable box or satellite box confirm that it is plugged in and turned on In case of a model that supports One Connect Box check the One Invisible Connection or One Connect Cable bet...

Page 183: ...r Make sure that the set top box or cable box supports the content or broadcast for UHD and set the resolution For more information contact your service provider When using a Samsung TV Plus channel check the network connection When the network speed is slow the app may not work or the image quality may be poor The picture is distorted The compression of video content may cause picture distortions...

Page 184: ...e There is a dotted line on the edge of the screen Change Picture Size to 16 9 Standard Settings Picture Picture Size Settings Change the output resolution of your external device The picture is black and white Check whether Greyscale is set to On Settings General Accessibility Greyscale The picture won t display in full screen HD channels will have black bars on either side of the screen when dis...

Page 185: ...sor may be affected by the installation environment height tilt obstacles If the clothes you wear or your skin colour is similar to the surrounding shading the motion sensor may not work properly Motion Sensor may not be supported depending on the model or geographical area The TV responds to all visual changes around it lights displays dogs out of window changes and other occurrences You can adju...

Page 186: ... the volume control of the external device cable box or satellite box DVD Blu ray etc connected to your TV Check the cable connection between an external device and the TV and then try cable connection again The picture is good but there is no sound Set Sound Output to TV Speaker Settings Sound Sound Output If you are using an external device check the device s audio output option For example you ...

Page 187: ...Information A low signal level may cause sound distortions Settings Support Device Care Self Diagnosis Signal Information The sound is interrupted The sound may frequently be interrupted when a Bluetooth speaker is used Make sure that the Bluetooth speaker and the wireless access point are on a straight line and the Bluetooth speaker is placed as close as possible to the TV To minimise interruptio...

Page 188: ... may not be supported depending on the model To optimise the sound depending on the surroundings select Adaptive Sound Settings General Intelligent Mode Settings Adaptive Sound This function may not be supported depending on the model The volume of the external device cannot be adjusted Check the cable connection between the TV and the external device When connecting an external speaker such as ho...

Page 189: ...ettings Broadcasting Auto Tuning Settings Auto Tuning The Auto Tuning Settings may not appear depending on the model or geographical area The subtitles are not provided on a digital channel When watching channels with the antenna cable connected run Subtitle Settings Settings General Accessibility Subtitle Settings Some channels may not have subtitle data When watching a channel on an external dev...

Page 190: ...s Confirm that the TV and your PC are connected to the same network To wirelessly connect the TV to your mobile device read the instructions at Smartphone Screen Sharing Smart View in Connection Guide and then try to connect Source Connection Guide Smartphone Screen Sharing Smart View If the TV has difficulties connecting to your PC or mobile device due to surrounding radio interferences change th...

Page 191: ...screen does not appear or the PC is not recognised check the power supply of the PC and then reconnect the HDMI cable between the PC and TV When the symptom persists check that the PC is in Sleep mode and then set Input Signal Plus to On Settings General External Device Manager Input Signal Plus When the set resolution is not matched it may cause a blank or flickering screen For the PC supported r...

Page 192: ... problem with the access point In this case try using a different access point Wired network connection failed Check if the LAN cable is plugged in on both ends If it is plugged in check if the access point is turned on If it is on turn it off wait 1 or 2 minutes and then turn it on Auto IP configuration failed Unable to connect to the network Check if the LAN cable is plugged in on both ends If i...

Page 193: ...ected the HDMI cable scan for devices again or turn your TV off and on I want to start Anynet I also want the connected devices to turn on when the TV is turned on Move the focus to the Anynet device at Source press the up directional button to move to Anynet HDMI CEC and then press the Select button Check if the Anynet device is properly connected to the TV and then select Anynet HDMI CEC menu to...

Page 194: ... is in progress The connected device is not displayed Check whether the device supports Anynet Anynet devices must be connected to the TV using an HDMI cable Make sure the device is connected to your TV with an HDMI cable Some HDMI cables may not support Anynet Check whether the HDMI cable is properly connected Go to Anynet HDMI CEC and see if Anynet HDMI CEC has been set to On Settings General Ex...

Page 195: ...o if the remote control does not work properly or its response is very slow the battery might be low or dead Charge the remote control by using the solar cell or the USB port C type on the bottom You can check remaining battery of Samsung Smart Remote with solar cell in Settings General Power and Energy Saving Available Remote Battery If the remote control has batteries replace them with new ones ...

Page 196: ...ecord videos received from an external device or Samsung TV Plus The recording function is only available for digital broadcast channels received by the TV You cannot record videos received from an external device or Samsung TV Plus The Format Device message appears when the Timeshift or recording function is used To use the recording function the storage device connected to the TV must have been ...

Page 197: ...ervice provider Refer to the Help section on the application service provider s website The Smart Hub home screen keeps appearing whenever you turn on the TV Turn off the Autorun Smart Hub function in Smart Features Settings General Smart Features Autorun Smart Hub Media Files When files don t play this may help resolve the problem The problem Try this Some files are interrupted during playback Th...

Page 198: ...e Amazon Alexa Settings Google Assistant Settings General Voice Google Assistant Settings Bixby or Alexa answers automatically The TV may recognise an ambient noise or everyday conversation as a call to Voice Assistant Turn off the Voice Wake up function or set the Wake up Sensitivity to Low Explore Now Settings Voice Wake up I spoke Hi Bixby but Bixby does not answer I spoke Alexa but Amazon Alex...

Page 199: ...se is very slow the battery might be low or dead Charge the remote control by using the solar cell or the USB port C type on the bottom You can check remaining battery of Samsung Smart Remote with solar cell in Settings General Power and Energy Saving Available Remote Battery If the remote control has batteries replace them with new ones During voice recognition the heavy load message appears and ...

Page 200: ...il Mode the TV s audio and video settings are automatically reset every 5 minutes Change Usage Mode to Home Mode Settings General System Manager Usage Mode The TV is tilted to the side Remove the base stand from the TV and reassemble it The stand is wobbly or crooked Refer to the Quick Setup Guide and make sure that the stand is assembled correctly PIP is not available PIP is available only when a...

Page 201: ...ftware update over the Internet has failed Check the network connection status Settings General Network Network Status If the TV is not connected to a network connect it to a network The upgrade stops if you already have the latest software version The TV narrates the screen events in voice over To turn off Voice Guide move the focus from Accessibility Shortcuts to Voice Guide and then press the S...

Page 202: ... Hub The problem Try this Cannot select Signal Information in Self Diagnosis Verify that the current channel is a digital channel Signal Information is only available for digital channels Settings Support Device Care Self Diagnosis Signal Information Reset Smart Hub Resets all Smart Hub settings to their factory defaults and deletes all information related to Samsung accounts linked service accoun...

Page 203: ...et service support from a Samsung call agent or the Samsung website You can also view information by scanning the QR code of your TV You can also start this function by pressing and holding the button for 5 or more seconds For the Standard Remote Control press and hold the Play button for 5 or more seconds Continue holding the button until the customer information pop up window appears Requesting ...

Page 204: ...y check whether the cause is caused by the product or the external environment by broadcasting signals and cables When the TV screen does not display properly The TV s colour design accessories including the remote control and features may differ depending on the model or geographical area Check the antenna and input cable connections ANT ANT Check the antenna and input cable connections 204 ...

Page 205: ...HDMI cable connections If the issue persists define exactly what is wrong with the display For example mosaics and blocks multiple lines or white dots or fixed horizontal or vertical lines Try changing channels using the remote control 205 ...

Page 206: ...urce Settings If the same problem persists run a diagnostic test On the remote control press the button Select Settings Support Device Care Self Diagnosis Picture Test Support Support Device Care Select Settings Support Device Care Self Diagnosis Picture Test 206 ...

Page 207: ...t When a message appears select OK and follow the on screen instructions to complete the test Settings If the problem disappears during the test check your TV signal On the remote control press the button Select Settings Support Device Care Self Diagnosis Signal Information to check the signal strength 207 ...

Page 208: ...s Signal Information to check the signal strength Signal Information Check whether the signal strength is too weak or not Related menu path Settings Support Device Care Self Diagnosis Picture Test Try Now Settings Support Device Care Self Diagnosis Signal Information Try Now 208 ...

Page 209: ...turned off When your TV does not turn on The TV s colour design accessories including the remote control and features may differ depending on the model or geographical area If your TV does not turn on check whether the remote control sensor is on By holding a reflective object like mirror under the TV you can easily find the remote control sensor 209 ...

Page 210: ...on One Connect Cable Disconnect and reconnect the One Invisible Connection or One Connect Cable between the TV and the One Connect Box Make sure that the One Invisible Connection or One Connect Cable is not pinched or bent sharply Check the remote control sensor again If the LED is turned on press the power button on your remote control to turn on your TV 210 ...

Page 211: ...the TV screen is still blank softly tap it with your finger If the part of the screen you tapped on blinks your TV is correctly connected to the power supply On the remote control press the button When the Home Screen appears the TV is turned on but the connected external device does not work or is not connected correctly 211 ...

Page 212: ...ible Connection One Connect Cable Check the connection of the HDMI cable to your TV or One Connect Box Make sure that the external device is turned on Power If it does not turn on make sure the power cable is properly connected to the device and to the wall outlet 212 ...

Page 213: ...device and to the wall outlet HDMI HDMI HDMI One Invisible Connection One Connect Cable One Invisible Connection One Connect Cable Check the connection of the HDMI cable to your TV or One Connect Box Also make sure that the correct source is selected on the Home Screen Source 213 ...

Page 214: ...HDMI HDMI HDMI If the same problem continues try connecting another external device to the TV using an HDMI cable If the display is correct your external device may be faulty 214 ...

Page 215: ...t with an external device properly The TV s colour design accessories including the remote control and features may differ depending on the model or geographical area When the picture looks distorted Power Power First disconnect and reconnect the power cables and HDMI cables on the back of your TV or the One Connect Box then unplug the power cable and plug it back into the wall outlet 215 ...

Page 216: ... Box then unplug the power cable and plug it back into the wall outlet HDMI If the external device support 4K UHD or 8K UHD videos use a dedicated HDMI cable for each resolution LAN HDMI Satellite If you are using a set top box check the cable connection The cable you need to check depends on the type of set top box 216 ...

Page 217: ...put mode FHD TVs support up to 1080p video output and UHD TVs support up to 2160p video output One Invisible Connection One Connect Cable One Invisible Connection One Connect Cable If the problem persists and if your TV uses the One Invisible Connection or One Connect Cable disconnect and reconnect the One Invisible Connection or One Connect Cable to the TV and the One Connect Box Ensure that the ...

Page 218: ...DMI cable check the HDMI eARC connector on the back of the TV HDMI eARC HDMI HDMI If your Sound Bar is connected to a receiver and the receiver is connected to the TV using an HDMI cable check the HDMI connector on the back of the TV The cable must be connected to the HDMI eARC port on your TV 218 ...

Page 219: ...TV can t connect to the Internet The TV s colour design accessories including the remote control and features may differ depending on the model or geographical area On the remote control press the button and move to Settings using the directional button Settings Select Settings General Network Network Status to check the network status 219 ...

Page 220: ...tatus to check the network status General Network Reset Network If the network isn t connected a network reset may be required Make sure that your access point is working properly Check the LED indicators on your access point to make sure it is operating normally 220 ...

Page 221: ...ng the access point by disconnecting and reconnecting the power connector It may take 1 to 2 minutes until the access point comes back online after a reboot Settings If the same problem continues select Settings General Network Network Status IP Settings to change to a different DNS server If a test occurs cancel it and select IP Settings 221 ...

Page 222: ...DNS server If a test occurs cancel it and select IP Settings Network Status IP Settings If the same problem continues select Settings General Network Network Status IP Settings to change to a different DNS server If a test occurs cancel it and select IP Settings IP Settings DNS setting Enter manually Select DNS setting Enter manually 222 ...

Page 223: ...te now If the same problem continues a software update or factory reset may be required Related menu path Settings General Network Network Status Try Now Settings General Network Reset Network Try Now Settings Support Software Update Try Now Settings General Reset Try Now 223 ...

Page 224: ... cables When no sound comes out of the TV or the sound is breaking up The TV s colour design accessories including the remote control and features may differ depending on the model or geographical area If your TV does not produce any sound press the Volume button to increase the volume If your TV is connected to an external device check the volume of the external device 224 ...

Page 225: ...Output Then select TV Speaker Settings Check the volume on the screen If a number for the TV volume is not displayed select Settings Sound Sound Output Then select TV Speaker Sound Sound Sound Output TV Speaker Check the volume on the screen If a number for the TV volume is not displayed select Settings Sound Sound Output Then select TV Speaker 225 ...

Page 226: ...lect Settings Support Device Care Self Diagnosis Sound Test Update now If the same problem continues a software update or factory reset may be required If there is sound but it is not clear run a diagnostic test On the remote control press the button 226 ...

Page 227: ...Self Diagnosis Sound Test to check the sound Support Support Device Care Go to Settings Support Device Care Self Diagnosis Sound Test to check the sound Settings If the test reveals a problem select Settings Sound Expert Settings Reset Sound 227 ...

Page 228: ... Sound Expert Settings Reset Sound Settings If the test shows no problems select Settings Support Device Care Self Diagnosis Signal Information Support Support Device Care If the test shows no problems select Settings Support Device Care Self Diagnosis Signal Information 228 ...

Page 229: ...ory reset may be required Related menu path Settings Sound Sound Output Try Now Settings Support Device Care Self Diagnosis Sound Test Try Now Settings Sound Expert Settings Reset Sound Try Now Settings Support Device Care Self Diagnosis Signal Information Try Now Settings Support Software Update Try Now Settings General Reset Try Now 229 ...

Page 230: ...art Remote is paired with the TV When the remote control does not work The TV s colour design accessories including the remote control and features may differ depending on the model or geographical area Verify that the infrared remote control signal is being transmitted and received Make sure the remote control sensor on the TV is blinking 230 ...

Page 231: ...ng the front tip of the remote control through the camera on your smartphone If you cannot see infrared signals charge the remote control by using the solar cell or the USB port C type on the bottom If the remote control has batteries replace them with new ones Depending on the model you purchased the remote control provided may vary 231 ...

Page 232: ...uttons simultaneously to display the pairing animation clip Follow the on screen instructions to proceed with the pairing The remote control will work more effectively if you point it at the remote control sensor 232 ...

Page 233: ...try using the appropriate SAMSUNG remote control for your TV model If you use an Multi Brand Remote MBR or universal remote and your remote cannot operate an external device move the external device closer to the One Connect Box 233 ...

Page 234: ...sories including the remote control and features may differ depending on the model or geographical area Settings If your TV is connected to the Internet you can set it to receive periodic updates automatically On the remote control press the button and move to Settings using the directional button Support Support Software Update To enable automatic updates select Settings Support Software Update A...

Page 235: ...nternet you can update the software using a USB drive Settings Select Settings Support About This TV and check the model code and software version Support Support About This TV Select Settings Support About This TV and check the model code and software version 235 ...

Page 236: ... Information Model code Software version Select Settings Support About This TV and check the model code and software version Using a computer connect to www samsung com Find your TV model and download the firmware file 236 ...

Page 237: ...SEE ALL SUPPORT Find your TV model and download the firmware file Firmware Download Click Download to download the firmware Unzip the downloaded file and store it in your USB drive top folder 237 ...

Page 238: ...t the USB device into the USB slot on the back of your TV or the side of the One Connect Box Update now The firmware update begins automatically Your TV will be automatically reset when the firmware update is completed Do not turn off your TV while the firmware update is in progress 238 ...

Page 239: ...been reset select Settings Support About This TV and check the new firmware version About This TV Product Information Model code Software version After your TV has been reset select Settings Support About This TV and check the new firmware version Related menu path Settings Support Software Update Auto update Try Now Settings Support About This TV Try Now 239 ...

Page 240: ...ion of the Samsung Smart Remote or Remote Control The images buttons and functions of the remote control may differ with the model or geographical area From top to bottom and left to right The button is at the top left There is a small LED microphone to the right of the button but it cannot be felt by hand For the Samsung Smart Remote there is a round button below the LED which is the button Of th...

Page 241: ...u are watching stops and a control bar appears You can select Rewind Play Pause Fast Forward Stop Timeshift Record Go to Live TV or Info You can press the up directional button to go to the playback screen and check the time that the actual broadcast programme is running and the timeshift time You can use the Slow Rewind or Slow Forward functions when you select the Pause option To use Record or T...

Page 242: ...ddle of the remote The one on the left is the volume button Press and hold the volume button to open the Accessibility Shortcuts menu Even if the Voice Guide is set to Off or muted when you press and hold the volume button the voice guide for Accessibility Shortcuts is enabled Standard Remote Control Press the AD SUBT button or press and hold the MUTE button to open the Accessibility Shortcuts men...

Page 243: ...p and tuned and must be connected to the Internet You can connect the TV to the Internet during the initial setup or do it later through the settings menu There are many commands you can say to control the TV These can be used together with Voice Guide to give you voice input and voice output You can use the Samsung Smart Remote but the TV must be connected to the Internet To speak a command press...

Page 244: ...n Volume and Power while the screen is off the TV screen turns back on Graphic Zoom Enlarge the screen to make the picture or text bigger You can adjust the zoom level or move the zoom area This function may not be supported depending on the model or geographical area High Contrast To display all menus with an opaque black background and a white font providing maximum contrast If High Contrast is ...

Page 245: ...the Position function is activated so that you can change the subtitle position When watching a channel on an external device such as a set top box and cable box turn on the subtitle function on the device For more information contact your service provider Multi output Audio You can turn on both the TV speaker and Bluetooth headphone designed for the hearing impaired at the same time The hearing i...

Page 246: ...e the channel Press the up or down of CH button on the Standard Remote Control to change the channel Number button Use the or button on the Samsung Smart Remote or Remote Control to open the virtual numeric pad enter a number and then select Done On the Standard Remote Control press the numeric buttons to enter a channel number Using on screen number entry via the Samsung Smart Remote or Remote Co...

Page 247: ... of the Samsung Smart Remote or Remote Control the left one is the Volume button Push up or pull down the Volume button to change the volume Standard Remote Control Press the up or down of VOL button on the Standard Remote Control to adjust the volume Using programme information When watching TV press the Select button to view programme information which then appears at the top of the screen Voice...

Page 248: ... The information in the Guide is for digital channels only Analogue channels are not supported If the Clock is not set the Guide is not provided Set the Clock first Settings General System Manager Time Clock If you need to set the clock again follow the instructions below 1 Press the button to open Smart Hub 2 Press the left directional button to move to Settings 3 Press the Select button to open ...

Page 249: ...the button to move to the programme currently broadcasting When you move the focus to a programme you will hear the detailed informations about the selected programme When you move the focus to a different channel you will hear the channel name and number and the programme details If you move to a different day you will hear the day announced for the first programme you reach on that day The day i...

Page 250: ...ose an item Press to close the menu and go back to the Guide For the programme you are currently watching press and hold the Select button Record You can record the programme that you are currently watching or a programme on another channel This function may not be supported depending on the model or geographical area Stop You can stop the recording function that is currently running This function...

Page 251: ...nction may not be supported depending on the model or geographical area Cancel Scheduled Recording You can cancel your scheduled recordings This function may not be supported depending on the model or geographical area View Details You can see the detailed information on the selected programme The information may differ with the broadcast signal If the information is not provided with the programm...

Page 252: ...ing a scheduled viewing from the Guide 1 In the Guide Live TV Guide move to the programme to cancel its scheduled viewing and then press the Select button 2 Move to Cancel Scheduled Viewing and then press the Select button 3 When a pop up message asking you to cancel the selected scheduled viewing appears select Yes The scheduled viewing is cancelled and the Guide screen appears Cancelling a sched...

Page 253: ... buttons to move within the channel list or use the Channel button to go up and down a page at a time You can also use the or button to enter a channel number and go to that channel directly Press the left directional button in the Channel List to move to the Category list Use the up and down directional buttons to move within this list Press the Select button to choose a category you want from th...

Page 254: ...ress the Select button The channel list will now show only the channels in this list Channel Type Sorts the list so that it includes channels of a selected type However Channel Type can only be used channels contain the type information This function may not be supported depending on the incoming broadcast signal Sort Sorts the list by Number or by Name This option is only available on digital cha...

Page 255: ...ecorded is displayed The control bar appears Move the focus to Stop Recording and then press the Select button When a popup window appears select Stop To record a programme that is on later move to the programme in the Guide and then press and hold the Select button You will get a pop up menu Use the up and down directional button to move within this menu Move to the Schedule Recording and then pr...

Page 256: ...indow use the left and right directional buttons to select a broadcast scheduled programme and then press the Select button To schedule a recording for the programme select Schedule Recording Changing the recording time When recording a live programme you can specify how long you want to record for Press the down directional button to display the control bar at the bottom Press the left or right d...

Page 257: ...of this programme before you will get a pop up menu on screen allowing you to Play from start Resume from where you left off or Cancel Use the left and right directional buttons to move to the required option and then press the Select button This function may not be supported depending on the model or geographical area Deleting a recorded programme You can delete any recorded programme 1 Go to the...

Page 258: ... Hub service agreement select Reset Smart Hub Settings Support Device Care Self Diagnosis Reset Smart Hub Press the button on your remote This will bring up a display with 2 rows Try moving the focus to Live TV or another item on the bottom row The options on the top row change depending on the item selected in the bottom row The buttons to the right of Live TV provide quick access to apps such as...

Page 259: ...odel or geographical area Source You can select an external device connected to the TV For more information refer to Switching between external devices connected to the TV SmartThings This function allows the TV to connect and control the detected devices in the same space For more information refer to Using SmartThings This function may not be supported depending on the model or geographical area...

Page 260: ...mbient Mode Home This menu appears first when you press the button Then you can quickly use any of Samsung Account Notification or Privacy Choices The available features may differ depending on the model or geographical area Samsung Account Go to the Samsung Account screen to create a new account or sign out of your account For more information about the Samsung Account refer to Using a Samsung ac...

Page 261: ...hen you watch some paid content you may need to make a payment using their associated app Some content may be restricted depending on your network conditions and your subscriptions to paid channels Parental control is necessary when children use this service Images may look blurry depending on the service provider s circumstances This function may not be supported depending on the model or geograp...

Page 262: ...ww samsung com Words in blue e g Internet indicate a menu item The e Manual s Home screen contains 1 row of menu icons Use the left and right directional buttons to move within a row Press the Select button to open the section you want to read You can use the directional buttons on the remote control to use the functions on the top such as Search Site Map and Index The e Manual contains a section ...

Page 263: ...s set to Bixby Settings General Voice Voice Assistant The supported language may differ depending on the geographical area Running Bixby Press and hold the button on the Samsung Smart Remote Bixby is activated in the listening mode the Bixby icon appears at the bottom of the TV screen Say a command and then release the button The TV provides feedback on how it understands the command and then perf...

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