Samsung QE55Q60R User Manual Download Page 28

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Video Apps problems (Youtube etc)

•

Change the DNS to 8.8.8.8. Select

Settings

General

Network

Network Status

IP Settings

DNS setting

Enter manually

DNS Server

> enter 8.8.8.8 >

•

Reset by selecting

Settings

Support

Self Diagnosis

Reset Smart Hub

What is Remote Support?

Samsung Remote Support service offers you one-on-one support with a Samsung Technician
who can remotely:

•

Diagnose your TV

•

Adjust the TV settings for you

•

Perform a factory reset on your TV

•

Install recommended firmware updates

How does Remote Support work?

You can easily get Samsung Remote Support service for your TV:

Call the Samsung Contact Centre and ask for remote support.

Open the menu on your TV and go to the

Support

section. (

Settings

Support

)

Select

Remote Management

, then read and agree to the service agreements. When the

PIN screen appears, provide the PIN number to the technician.

The technician will then access your TV.

English - 28

Summary of Contents for QE55Q60R

Page 1: ...USER MANUAL Thank you for purchasing this Samsung product To receive more complete service please registeryour product at www samsung com Model Serial No ...

Page 2: ...ownload the manuals and see its contents on your PC or mobile device Learning the e Manual s assistance functions Some menu screens cannot be accessed from the e Manual Search Select an item from the search results to load the corresponding page Index Select a keyword to navigate to the relevant page The menus may not appear depending on the geographical area Recent pages Select a topic from the l...

Page 3: ...DMI 2 USB Remote Access Connection Guide Universal Remote The image on your TV may differ from the image above depending on the model and geographical area e Manual Get help from a detailed on screen user s manual built into your TV Bixby Access and control menu options and functions using Bixby The image on your TV may differ from the image above depending on the model and geographical area Engli...

Page 4: ...ake any kind of contact with any internal part of this product DC voltage Rated voltage marked with this symbol is DC voltage This symbol indicates that this product has included important literature concerning operation and maintenance Caution Consult instructions for use This symbol instructs the user to consult the user manual for further safety related information The slots and openings in the...

Page 5: ...ue to lightning and power line surges Before connecting the AC power cord to the DC adaptor outlet make sure that the voltage designation of the DC adaptor corresponds to the local electrical supply Never insert anything metallic into the open parts of this apparatus This may cause a danger of electric shock To avoid electric shock never touch the inside of this apparatus Only a qualified technici...

Page 6: ...connect the power cord and contact a Samsung service centre To clean this apparatus unplug the power cord from the wall outlet and wipe the product with a soft dry cloth Do not use any chemicals such as wax benzene alcohol thinners insecticide aerial fresheners lubricants or detergents These chemicals can damage the appearance of the TV or erase the printing on the product Do not expose this appar...

Page 7: ...TV 12 Safety Precaution Securing the TV to the wall to prevent falling 13 03 The TV Control Stick Using the TV Controller 15 04 The Remote Control About the Buttons on the Remote Control 16 05 The Samsung Smart Remote About the Buttons on the Samsung Smart Remote 18 Installing batteries into the Samsung Smart Remote 19 About the Samsung Smart Remote 19 Controlling External Devices with a Samsung R...

Page 8: ...l 25 Editing external devices 25 Using additional functions 25 09 Troubleshooting and Maintenance Troubleshooting 26 What is Remote Support 28 Eco Sensor and screen brightness 29 Caring for the TV 29 10 Specifications and Other Information Specifications 30 Environmental Considerations 31 Decreasing power consumption 31 Licences 32 Warranty Card 33 WARRANTY CONDITIONS 33 English 8 ...

Page 9: ...hidden behind or in the packing materials when opening the box An administration fee may be charged in the following situations a An engineer is called out at your request but it is found that the product has no defect i e where the user manual has not been read b You bring the unit to a repair centre but it is found that the product has no defect i e where the user manual has not been read You wi...

Page 10: ...02 Assembling the TV Attaching the TV to the Stand x 4 Make sure you have all the accessories shown and that you assemble the stand following the provided assembly instructions English 10 ...

Page 11: ...t on your own You can install yourwall mount on a solid wall perpendicular to the floor Before attaching the wall mount to surfaces other than plaster board contact your nearest dealer for additional information If you install the TV on a ceiling or slanted wall it may fall and result in severe personal injury Standard dimensions forwall mount kits are shown in the table on the next page If you ar...

Page 12: ...t damage or personal injury when a non VESA or non specified wall mount is used orwhen the consumer fails to follow the product installation instructions Do not mount the TV at more than a 15 degree tilt Always have two people mount the TV onto a wall For 82 inch or larger models have four people mount the TV onto a wall Providing properventilation foryour TV When you install your TV maintain a di...

Page 13: ...Many injuries particularly to children can be avoided by taking simple precautions such as Using cabinets or stands recommended by the manufacturer of the television set Only using furniture that can safely support the television set Ensuring the television set is not overhanging the edge of the supporting furniture Not placing the television set on tall furniture for example cupboards or bookcase...

Page 14: ... brackets to the TV For the screw specifications refer to Standard Screw in the table on the previous page 3 Connect the brackets fixed to the TV and the brackets fixed to the wall with a durable heavy duty string and then tie the string tightly Install the TV near the wall so that it does not fall backwards Connect the string so that the brackets fixed to the wall are at the same height as or low...

Page 15: ...he TV is On For more information about its usage refer to the figure below The screen may dim if the protective film on the SAMSUNG logo or the bottom of the TV is not detached Please remove the protective film Control menu Power off Volume Up Channel Up Volume Down Channel Down Source TV Controller button Remote control sensor Press Move Press Hold Select The TV Controller button is located on th...

Page 16: ...e TV screen Use these buttons with specific features Use these buttons according to the directions on the TV screen Displays the Guide screen Displays information about the current programme or content Moves the cursor selects the on screen menu items and changes the values seen on the TV s menu P Power Turns the TV on and off Adjusts the volume Alternately selects Teletext mode Full TTX Double TT...

Page 17: ...remote control near special fluorescent lights or neon signs Alkaline batteries are recommended for longer battery life 1 Gently pull on the battery cover s notch and then remove the cover completely once it comes loose 2 Insert 2 AAA alkaline batteries making sure to align the positive and negative polarities correctly 3 Place the battery cover on the remote control and insert the cover into the ...

Page 18: ...the playback controls appear Using these controls you can control the media content that is playing Smart Hub Returns to the Home Screen VOL Volume Move the button up or down to adjust the volume To mute the sound press the button When pressed for1 second or more the Accessibility Shortcuts menu appears CH Channel Move the button up or down to change the channel To see the Guide screen press the b...

Page 19: ... as shown Alkaline batteries are recommended for longer battery life About the Samsung Smart Remote When you start the TV for the first time by pressing the P Power button on the Samsung Smart Remote the TV automatically pairs with the Samsung Smart Remote Once the TV and Samsung Smart Remote have paired you can use the Samsung Smart Remote to operate the TV We recommend using Samsung Smart Remote...

Page 20: ...t Remote pairs to the TV automatically If the Samsung Smart Remote does not pair to the TV automatically point it at the remote control sensor of the TV and then press and hold the and buttons simultaneously for 3 seconds or more The Samsung Smart Remote can only be paired to one TV at a time English 20 ...

Page 21: ...r TV s remote control without any additional setup Certain external devices connected to the TV may not support the universal remote feature Do not place any obstacles in front of an external device and TV s logo It may cause signals from the remote control to be transmitted improperly The TV memorises both the external device and its connection port HDMI 1 HDMI 2 etc If you have difficulty contro...

Page 22: ...suit yourviewing environment Initial setup When you turn on your TV for the first time it immediately starts the Initial Setup The Initial Setup allows you to configure the basic settings for the TV to operate such as broadcast reception channel search and network connection at one time Before starting the Initial Setup be sure to connect external devices first To use the TV s smart features the T...

Page 23: ... for more instructions on supported external devices For more information about connections see the e Manual chapter Connections Make sure you have the correct cable before plugging it in Illustrations of common plugs and ports are shown below Cable Plugs Ports HDMI USB Optical Warning Do not plug cables in upside down Be sure to check the orientation of the plug before plugging it in English 23 ...

Page 24: ...to the Internet using a standard access point or modem Wireless IP access point or modem with a DHCP Server LAN Cable Not Supplied The LAN Port on the Wall Network Connection Wired There are three main ways to connect your TV to your network using cable depending on your network setup They are illustrated starting below The LAN Port on the Wall LAN Cable Not Supplied The TV will not be able to con...

Page 25: ...pending on the port type Universal Remote You can control external devices connected to the TV using a Samsung remote control To control external devices register them by following the instructions on the screen Edit You can rename the input ports and change the device icons Information You can view the detailed information about the external devices connected to the TV Add to Home You can add the...

Page 26: ... with the remote control If the TV turns on refer to The remote control does not work There is no picture video sound or a distorted picture video sound from an external device or Weak or No Signal is displayed on the TV or you cannot find a channel Make sure the connection to the device is correct and that all cables are fully inserted Remove and reconnect all cables connected to the TV and the e...

Page 27: ...o operate the TV Refer to the cable box or satellite box user manual for the SAMSUNG TV code The TV settings are lost after 5 minutes The TV is in the Retail Mode Change the Usage Mode in the General Menu to Home Mode Settings General System Manager Usage Mode Home Mode Intermittent Wi Fi Make surethe TVhas a network connection Settings General Network NetworkStatus Make sure the Wi Fi password is...

Page 28: ...o can remotely Diagnose your TV Adjust the TV settings foryou Perform a factory reset on your TV Install recommended firmware updates How does Remote Support work You can easily get Samsung Remote Support service foryour TV 1 Call the Samsung Contact Centre and ask for remote support 2 Open the menu on your TV and go to the Support section Settings Support 3 Select Remote Management then read and ...

Page 29: ...s off before watching TV The exterior and screen of the TV can get scratched during cleaning Be sure to wipe the exterior and screen carefully using a soft cloth to prevent scratches Do not spray water or any liquid directly onto the TV Any liquid that goes into the product may cause a failure fire or electric shock To clean the screen turn off the TV then gently wipe away smudges and fingerprints...

Page 30: ...840 x 2160 Screen Size Measured Diagonally 55 inches 138 cm 65 inches 163 cm Sound Output 20 W 20 W Dimensions W x H x D Body With stand 1237 2 x 713 5 x 58 7 mm 1237 2 x 790 9 x 263 9 mm 1456 1 x 836 6 x 59 2 mm 1456 1 x 917 0 x 322 8 mm Weight Without Stand With Stand 18 6 kg 18 9 kg 26 0 kg 26 4 kg Model Name QE75Q60R QE82Q60R Display Resolution 3840 x 2160 3840 x 2160 Screen Size Measured Diag...

Page 31: ...information about power consumption refer to the label rating attached to the product Typical power consumption is measured according to IEC 62087 You can see the label rating attached to the back of the TV For some models you can see the label rating inside the cover terminal Decreasing power consumption When you shut the TV off it enters Standby mode In Standby mode it continues to draw a small ...

Page 32: ...duct Support and enter the model name This equipment may be operated in all EU countries The 5 GHz WLAN Wi Fi function of this equipment may only be operated indoors BT max transmitter power 100mW at 2 4GHz 2 4835GHz Wi Fi max transmitter power 100mW at 2 4GHz 2 4835GHz 5 15GHz 5 35GHz 5 47GHz 5 725GHz For information on Samsung s environmental commitments and product specific regulatory obligatio...

Page 33: ...anufactured This warranty will not cover and no re imbursement will be made for such adaptation nor any damage which may result 5 This warranty covers none of the following a Periodic check ups maintenance and repair or replacement of parts due to normal wear and tear b Cost relating to transport removal or installation of the product c Misuse including the failure to use this product for its norm...

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Page 36: ...ating to Samsung products please contact the SAMSUNG customer care centre Country Customer Care Centre Web Site IRELAND EIRE 0818 717100 www samsung com ie support UK 0330 SAMSUNG 7267864 www samsung com uk support 2019 Samsung Electronics Co Ltd All rights reserved 02 ...

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