Samsung QE50LS01BAUXXC E-Manual Download

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Diagnosing TV operational issues

You can diagnose issues with your TV and Smart Hub and run reset functions.

Settings

Support

Self Diagnosis

Try Now

You can use the

Picture Test

to help diagnose video issues and the

Sound Test

to diagnose sound issues. You can also

view signal strength information for over-the-air digital signals, test the Smart Hub Internet connection, and run the
Smart Hub reset functions.

●

Start Picture Test

●

Start Sound Test

●

Signal Information

●

TV Device Manager

●

Start Smart Hub Connection Test

●

Reset Smart Hub

The problem

Try this!

Cannot select

Signal

Information

Self

Diagnosis

Verify that the current channel is a digital channel.

Signal Information

is only available for digital channels.

•

Settings

Support

Self Diagnosis

Signal Information

Reset Smart Hub

Resets all Smart Hub settings to their factory defaults and deletes all information related to
Samsung accounts, linked service accounts, Smart Hub service agreements, and Smart Hub
applications.

•

Settings

Support

Self Diagnosis

Reset Smart Hub

Reset picture

Resets current picture settings to the default settings.

•

Settings

Picture

Expert Settings

Reset Picture

Reset sound

Resets current sound settings to the default settings.

•

Settings

Sound

Expert Settings

Reset Sound

Summary of Contents for QE50LS01BAUXXC

Page 1: ..._ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ To directly go to the page that provides instructions on how to use the manual forvisually impaired users select the Menu Learning Screen link below Menu Learning S...

Page 2: ...gamepad 46 Connecting a Bluetooth keyboard mouse or gamepad 47 Using the keyboard and mouse 48 Setting up the input devices Entering Text using the On Screen Virtual Keyboard 49 Entering Text using th...

Page 3: ...urites List 96 Viewing and selecting channels on Favourites list only 96 Create a favourites list Smart Features Using Smart Hub 51 Displaying the Home Screen 56 Launching Smart Hub automatically 56 L...

Page 4: ...impaired 122 Changing the volume speed and pitch of the Voice Guide 122 Audio Description 122 White text on black background high contrast 122 Setting the screen to a black and white tone TV Viewing...

Page 5: ...RU7 series or lower 162 Supported video codecs Q900RB model 123 Inverting the screen colour 123 Enlarging the font for the visually impaired 123 Learning about the remote control for the visually imp...

Page 6: ...Picture sizes and input signals 165 Installing an anti theft lock Supported Resolutions for UHD Input Signals 165 If Input Signal Plus is set to Off 166 If Input Signal Plus is set to On Resolutions f...

Page 7: ...ly for 3 seconds or more The images buttons and functions of the Samsung Smart Remote may differwith the model or geographical area For more information about the Samsung Smart Remote that comes with...

Page 8: ...and features 1 Notification You can view a list of notifications for all events that occur on your TV A notification appears on the screen when it is time to broadcast a scheduled programme orwhen an...

Page 9: ...remote control other than the Samsung Smart Remote there may be restrictions to entering Ambient Mode Because this function is specific to QLED TV except for Q50R model and The Serif it may not be su...

Page 10: ...de To enter Ambient Mode from the TV viewing screen press the button or select Ambient Mode If you press the button when the TV is turned off the TV turns on in Ambient Mode If you use a remote contro...

Page 11: ...ges the auto brightness setting for Ambient Mode When this function is set to Off the brightness level of the TV screen is not automatically adjusted in response to the surrounding light level Sleep A...

Page 12: ...Help This function is available afteryou select a photo in the My Album category Info Allows you to select essential real time information such as weather temperature time and news This function may n...

Page 13: ...nd may not be supported depending on the model Shadow Effects Applies a shadow effect that you select to the content This function may not be supported depending on the content Brightness Adjusts the...

Page 14: ...QLED TV except for Q50R model specific function it may not be supported depending on the model Shortcuts Sources e Manual Settings Terrestrial Channels The image on your TV may differ from the image a...

Page 15: ...nnel that you are currently watching 2 Move to the desired location 3 Press the Select button The target channel is added in the bookmark Channels area Moving channels 1 Move the focus to the channel...

Page 16: ...with Bixby by saying Hi Bixby Say Hi Bixby and the Bixby icon at the bottom of the TV screen is activated in Listen mode Continue speaking If Bixby does not respond to yourvoice turn on the Voice Wak...

Page 17: ...screen to create a new account or register a voice ID Sign in to your account with yourvoice that is your registered voice ID If you are signed out of your Samsung account select My Profile to sign i...

Page 18: ...mmands Displays recommended commands you can use to control the TV with Bixby given the current context 4 All Services You can learn the voice commands that let you use Bixby in various situations Use...

Page 19: ...inish Set Up Your Service Provider If Set Up Your Service Provider is not completed you can complete it using Reset Settings General Reset Try Now To use the voice text input function and the search f...

Page 20: ...ice connect the USB device to the TV to update To update using a USB device download the update package from Samsung com to your computer Then save the update package in the USB device s top level fol...

Page 21: ...need to get service support from a Samsung call agent or the Samsung website You can also view information by scanning the QR code of your TV You can also start this function by pressing and holding t...

Page 22: ...l devices that can be connected to the TV Source Connection Guide Try Now It guides you the way to connect various external devices such as the video devices game console and PC through pictures If yo...

Page 23: ...nnect a cable box or satellite box It is best to connect the both connectors using a Multi Switch or DiSEqC Switch etc and to set Aerial Connection Type to Dual A connection method may differwith the...

Page 24: ...n Settings General Network Open Network Settings Wired If you connect a LAN cable the TV automatically accesses the Internet If the TV does not automatically connect to the network refer to Network Is...

Page 25: ...ect yourwireless network Refresh Manage Saved Networks The image on your TV may differ from the image above depending on the model and geographical area If no wireless access point is found select Add...

Page 26: ...ting an IP control device to the TV Settings General Network Expert Settings IP Remote You can connect an IP control device to the TV remotely to manage your IP device To use this function Power On wi...

Page 27: ...le name Image Description HDMI to HDMI Each cable simultaneously transmits digital video and audio signals from an external device to the HDMI port on the TV Cables are divided into various types acco...

Page 28: ...t video signals Component Component cables transmit analogue signals The video signal is separated and transmitted to the red green and blue terminals to provide HD 1080i pictures The audio signal is...

Page 29: ...tically switched to the output of the device oryou can configure universal remote control for the device automatically For more information refer to Controlling External Devices with a Samsung Remote...

Page 30: ...and change the device icons 3 Information You can view the detailed information about the external devices connected to the TV 4 Add to Home You can add the port of an external device to the Home Scr...

Page 31: ...on error Some HDMI cables and devices may not be compatible with the TV due to different HDMI specifications This TV does not support HDMI Ethernet Channel Ethernet is a Local Area Network LAN built w...

Page 32: ...ting do one of the following Use the Quick Settings screen to change to the connected device Use the Select button to select Optical on the Sound Output menu Settings up directional button Sound Outpu...

Page 33: ...etheryour mobile device supports the mirroring function refer to the mobile device s user manual The Screen Sharing Smart View feature may not operate smoothly in a 2 4 GHz environment For better expe...

Page 34: ...ces such as a keyboard for ease of use About the Samsung Smart Remote QLED TV and The Serif Learn about the buttons on the Samsung Smart Remote that comes with the QLED TV except for Q50R model and Th...

Page 35: ...he channel enter a PIN enter a ZIP code etc When pressed for1 second or more for a channel that supports the teletext service the TTX menu appears on the TV screen For more information refer to Telete...

Page 36: ...the Channel List screen appears Press and hold the button up or down to quickly change the channel 3 Launch app button Launch the app indicated by the button Use the Samsung Smart Remote less than 6 m...

Page 37: ...emote UHD TV and Q50R model Learn about the buttons on the Samsung Smart Remote that comes with the UHD TV and Q50R model The images buttons and functions of the Samsung Smart Remote may differwith th...

Page 38: ...ric value using it Select numbers and then select Done to enter a numeric value Use to change the channel enter a PIN enter a ZIP code etc When pressed for1 second or more for a channel that supports...

Page 39: ...annel List screen appears Press and hold the button up or down to quickly change the channel 3 Launch app button Launch the app indicated by the button Use the Samsung Smart Remote less than 6 m from...

Page 40: ...40 About the Samsung Smart Remote The Frame Learn about the buttons on the Samsung Smart Remote that comes with the The Frame...

Page 41: ...numeric pad appears on the screen so that you can enter a numeric value using it Select numbers and then select Done to enter a numeric value Use to change the channel enter a PIN enter a ZIP code etc...

Page 42: ...econd or more the Channel List screen appears Press and hold the button up or down to quickly change the channel 3 Launch app button Launch the app indicated by the button Use the Samsung Smart Remote...

Page 43: ...e TV automatically If the Samsung Smart Remote does not pair to the TV automatically point it at the front of the TV and then press and hold the and buttons simultaneously for 3 seconds or more The im...

Page 44: ...nal Samsung devices with your TV s remote control without any additional setup For more information refer to Using Anynet HDMI CEC Certain external devices connected to the TV may not support the univ...

Page 45: ...is finished you can access the menu of the connected device on your TV screen using your TV remote and control the device The connecting process can take up to 2 minutes to complete Read before conne...

Page 46: ...TV Settings General External Device Manager Input Device Manager Try Now You can connect a keyboard mouse or gamepad to make it easier to control the TV Connecting a USB keyboard mouse or gamepad Plug...

Page 47: ...nnel List F8 key Mutes the sound F9 F10 key Adjusts the volume F11 F12 key Changes the channel Page Up Page Down Scrolls a web page displayed on the Internet app Left click Available only in the Inter...

Page 48: ...e with the Primary Button and Pointer Speed functions Entering Text using the On Screen Virtual Keyboard Use the Virtual keyboard to enter text on your TV Recommended text Options Predict Next Charact...

Page 49: ...dicted to be typed are displayed and you can use the directional buttons on the remote control to select one from them Entering Text using the remote control s microphone and the on screen Virtual key...

Page 50: ...tures may not be supported depending on the service provider language or geographical area Smart Hub service outages can be caused by disruptions in your Internet service To use Smart Hub you must agr...

Page 51: ...Notification You can view a list of notifications for all events that occur on your TV A notification appears on the screen when it is time to broadcast a scheduled programme orwhen an event occurs o...

Page 52: ...elect a sound mode to optimise your listening experience To change the sound mode press the Select button To make fine adjustments press the up directional button and then select Equaliser Setup Sound...

Page 53: ...ion on or off press the Select button To set the detailed options press the up directional button move to Auto Motion Plus Settings and then press the Select button Contrast Enhancer You can prevent e...

Page 54: ...enter Ambient Mode press the button To return to the TV mode press the button To shut off the TV press the button If you press the button when the TV is turned off the TV turns on in Ambient Mode If...

Page 55: ...e the focus to the app you want to move press the down directional button on the remote control and then select Move Move the app to the desired position by pressing the left or right directional butt...

Page 56: ...run Last App is set to On the last used app is automatically run when you turn on the TV You can also turn this function on or off Press the Select button at the current menu This function may not be...

Page 57: ...y Policy after logging in to your Samsung account You can also create a Samsung account at http account samsung com Once you have an account you can use the same ID on both the TV and the Samsung webs...

Page 58: ...ayment Info You can view or manage your payment information Back up You can back up the TV settings to your Samsung Cloud storage When resetting or replacing the TV you can also restore its settings w...

Page 59: ...de To enter Ambient Mode from the TV viewing screen press the button or select Ambient Mode If you press the button when the TV is turned off the TV turns on in Ambient Mode If you use a remote contro...

Page 60: ...ges the auto brightness setting for Ambient Mode When this function is set to Off the brightness level of the TV screen is not automatically adjusted in response to the surrounding light level Sleep A...

Page 61: ...Help This function is available afteryou select a photo in the My Album category Info Allows you to select essential real time information such as weather temperature time and news This function may n...

Page 62: ...nd may not be supported depending on the model Shadow Effects Applies a shadow effect that you select to the content This function may not be supported depending on the content Brightness Adjusts the...

Page 63: ...Manage User Profiles and then press the Select button When a pop up window appears select Add and then enter the PC information To use this function you must select Allow remote connections to this c...

Page 64: ...alled The default apps may differ depending on the geographical area APPS Editor s Choice Most Popular The image on your TV may differ from the image above depending on the model and geographical area...

Page 65: ...install some specific apps on a USB device You can run an app installed on a USB device only when the USB device is connected to the TV If the USB device is disconnected while an app is running the a...

Page 66: ...cus to an app to delete 2 Select Delete The selected app is deleted Ensure that the related app data is also removed when you remove an app Standard apps cannot be uninstalled 2 Adding apps to the Hom...

Page 67: ...ocation 4 Press the Select button The selected app is moved This function may not be supported depending on the model or geographical area 5 Reinstalling an app 1 Move the focus to the app to install...

Page 68: ...fications To use the Gallery app you must be signed in to your Samsung account that uses the Samsung Cloud To use this function the PIN number is required 1 Open category Move to at the top left of th...

Page 69: ...can recommend content tailored to your preferences You can use this feature on your mobile device with the Samsung SmartThings app To enjoy the content from these apps on your TV they must be installe...

Page 70: ...ou can monitor and configure your smart devices connected to the SmartThings service via the SmartThings app installed on them You can receive notifications about the statuses of your connected device...

Page 71: ...ns on or off for the connected smart devices 4 Scenes Control multiple devices with one command after setting scenes via the SmartThings app on your mobile device 5 Device list View a list of the conn...

Page 72: ...You can learn quickly how to run and use the frequently used functions such as Bixby Ambient Mode and Smart Hub Quick Guides Connections Remote Control and Peripherals Smart Features TV Viewing Pictu...

Page 73: ...away 5 Link Access an underlined topic referred to on an e Manual page immediately Using the Internet Surf the Internet on your TV Internet When you run Internet you can see recently viewed web sites...

Page 74: ...edia content saved on storage devices such as USB devices mobile devices and cameras on the TV You cannot play media content if the content or the storage device is not supported by the TV For more in...

Page 75: ...r By option to Recorded Playing multimedia content on a PC or mobile device 1 Select a device with media content in Source The media content list in the device appears 2 Select a media content item fr...

Page 76: ...the list The selected content is played back Listening to your mobile device sound through the TV speaker using Sound Mirroring 1 Search for and connect to your TV from the Bluetooth device list on y...

Page 77: ...repeatedly To return to normal speed select the option or press the button Jump Backward Jump Forward Press the up directional button to move the focus to the playback control bar and then select the...

Page 78: ...utton to change to the following modes General Dynamic Natural This function is only available when 360 Mode is selected Even if you watch the same video file in the same 360 Auto Rotation mode the cu...

Page 79: ...ile in the USB device the slide show is not played Background Music Plays background music as you set in the pop up window while the TV displays photos The music files must be saved in the same USB de...

Page 80: ...with Bixby by saying Hi Bixby Say Hi Bixby and the Bixby icon at the bottom of the TV screen is activated in Listen mode Continue speaking If Bixby does not respond to yourvoice turn on the Voice Wak...

Page 81: ...screen to create a new account or register a voice ID Sign in to your account with yourvoice that is your registered voice ID If you are signed out of your Samsung account select My Profile to sign i...

Page 82: ...mmands Displays recommended commands you can use to control the TV with Bixby given the current context 4 All Services You can learn the voice commands that let you use Bixby in various situations Use...

Page 83: ...inish Set Up Your Service Provider If Set Up Your Service Provider is not completed you can complete it using Reset Settings General Reset Try Now To use the voice text input function and the search f...

Page 84: ...In the Guide you can see the daily programme schedules for each broadcaster see programme information choose a programme to watch and set up a schedule viewing or recording To view the Guide while wat...

Page 85: ...recording function that is currently running Edit Recording Time You can change the start and end times of scheduled programme recordings This function may not be supported depending on the model or...

Page 86: ...to the Channel Filter Schedule Manager or Aerial Type screen Press the or button If the remote control button is press it twice Channel Filter You can view channels and programmes categorised by the t...

Page 87: ...ant Recording Select a live programme from the Guide press and hold the Select button and then select Record from the pop up menu to start recording immediately Schedule Recording Select a programme s...

Page 88: ...ng information or cancel scheduled recordings The menus may not appear depending on the model or geographical area You can schedule up to 30 recordings orviewings at once using Schedule Recording and...

Page 89: ...he broadcast start time in the programme guide Continue Recording After You can set the time to end the recording later than the broadcast end time in the programme guide Symbol Information Provide us...

Page 90: ...t programme to View and then select Save Check the current time in Settings General System Manager Time Clock The menus may not appear depending on the model or geographical area Setting the Schedule...

Page 91: ...s available while recording a programme or Timeshift Review available buttons and functions of how they are used while recording a programme or Timeshift The available buttons and functions may differ...

Page 92: ...op Timeshift Ends the recording or Timeshift function Record You switch from the Timeshift function to the recording function When switching to the recording function you can include the content recor...

Page 93: ...t you can watch popular programmes or highlights for each theme through a virtual channel at any time As with regular channels the TV provides the daily programme schedules for Samsung TV Plus This fu...

Page 94: ...re not displayed in the Channel List Lock Unlock After selecting a target channel in Edit Channels select Lock or Unlock Then the channel is locked or unlocked A locked channel cannot be viewed If you...

Page 95: ...not be supported depending on the model or geographical area When a channel number is changed its channel information is not updated automatically Restore Samsung TV Plus You can restore the deleted S...

Page 96: ...tes 3 Select the desired list among the five favourites lists on the screen The channels in the selected favourites list appear If you select an empty favourites list you are moved to the Edit Favouri...

Page 97: ...oadcasting Auto Tuning Settings Auto Tuning This function may not be supported depending on the model or geographical area If the TV is connected to a cable box or satellite box you do not need to do...

Page 98: ...ettings may not appear depending on the model or geographical area Checking digital channel signal info and strength Settings Support Self Diagnosis Signal Information Try Now If your TV is attached t...

Page 99: ...function may not be supported depending on the model or geographical area This function is useful for controlling what programmes children can watch on the TV based on their ratings Programme Rating L...

Page 100: ...CARD inserted into the CAM You can install the CAM any time with orwithout the TV turned on CICAM PIN Manager Manages Common Interface Common Access Module CICAM PIN Save PIN or change stored PIN and...

Page 101: ...Select New and configure Programme Colour System Sound System Channel and Search to scan for analogue channels Then select Store to store the scanned channels in the TV This function is only availabl...

Page 102: ...Broadcasting Expert Settings Satellite System You can configure a set of satellite dish settings before performing a channel scan This function may not be supported depending on the model or geographi...

Page 103: ...Interface menu Guide Select the guide you want to use when watching with TVkey Delete TVkey Operator Profile Show the TVkey operator list to delete This function may not be supported depending on the...

Page 104: ...ntelligent Mode on or off Adaptive Brightness Automatically adjusts the backlight brightness of the screen by detecting the ambient light level using ambient light sensor This function may not be supp...

Page 105: ...if the volume usage history by time period is insufficient The amount of difference made by this function does not exceed 5 levels from the current volume and this function does not change the current...

Page 106: ...Try Now Colour Try Now Tint G R Try Now Apply Picture Settings Try Now Digital Clean View Try Now Auto Motion Plus Settings Try Now When LED Clear Motion is set to On the screen appears darker than wh...

Page 107: ...ideo games with a gaming console such as a PlayStation Xbox or Nintendo Switch The Game Mode Settings may not appear depending on the model or geographical area The game mode is not available for norm...

Page 108: ...the Game Motion Plus settings FreeSync You can make your gaming experience more pleasant by eliminating screen tearing and stuttering Be sure to set this function only for the external devices that su...

Page 109: ...may not be available In this case turn off the Input Signal Plus function For more information about the supported UHD resolutions refer to Supported Resolutions for UHD Input Signals For more informa...

Page 110: ...ding on the model or geographical area PIP is not available while Smart Hub is active Playing a game or using the karaoke function on the main screen can result in lower PIP picture quality The PIP fu...

Page 111: ...nd this function allows you to adjust the picture size in this case The 4 3 mode is not available when an external device is connected to the TV via a Component connector or an HDMI connector This fun...

Page 112: ...t Settings Try Now You can personalise the sound quality by adjusting the following settings Balance Try Now Equaliser Try Now This function is not available when the Adaptive Sound function is turned...

Page 113: ...ed on or off If this function is on set Digital Output Audio Format to Dolby Digital The HDMI ARC port may support eARC in some models Auto Volume Try Now Sound Feedback Try Now Reset Sound Try Now St...

Page 114: ...to connect and use a Samsung audio device that supports the Wi Fi function refer to its user manual Settings Sound Wi Fi Speaker Surround Setup Try Now If you ve connected one or more Samsung wireles...

Page 115: ...ng cases The power cable is disconnected and then connected The Clock Mode is changed from Auto to Manual The TV is not connected to the Internet No broadcast signals are received Setting the clock au...

Page 116: ...he remote control Adjusting the clock for DST and time zone Settings General System Manager Time Clock Time Zone Sets the right time by setting Daylight Savings Time DST and your local time zone This...

Page 117: ...p Timer You can use this function to automatically shut off the TV after a pre set period of time You can set the sleep timer to up to 180 minutes to automatically turn off the TV This function may no...

Page 118: ...nimum screen brightness When Picture Mode is set to Standard the off condition of the light sensor may differ depending on the model You can turn off the light sensor only when both Ambient Light Dete...

Page 119: ...vice connect the USB device to the TV to update To update using a USB device download the update package from Samsung com to your computer Then save the update package in the USB device s top level fo...

Page 120: ...the TV and connected storage for malicious code Settings General System Manager Smart Security Scan If malicious code is found the results of the scan will appear on the screen This result window disp...

Page 121: ...ed the voice guide for Accessibility Shortcuts is enabled The shortcut menus may not appear depending on the model or geographical area Enabling voice guides forthe visually impaired Settings General...

Page 122: ...Adjusts the audio description volume White text on black background high contrast Settings General Accessibility High Contrast Try Now You can change Smart Hub and setting menu screens to white text...

Page 123: ...on set Enlarge to On Learning about the remote control forthe visually impaired Settings General Accessibility Learn TV Remote Try Now This function helps individuals with a visual impairment to learn...

Page 124: ...subtitle language You can select the default subtitle language The list may vary depending on the broadcast Primary Subtitle Language Sets the primary subtitle language Secondary Subtitle Language Set...

Page 125: ...set Slow Button Repeat to On and then adjust the operation speed in Repeat Interval Using Other Functions You can view other functions Changing the menu language Settings General System Manager Langu...

Page 126: ...s a mobile device or tablet attempts to connect to the TV Device List Manage a list of external devices registered to the TV Using AirPlay Settings General Apple AirPlay Settings You can use AirPlay t...

Page 127: ...ction enabled or disabled use the Select button to turn it on or off HbbTV is not available when Timeshift is running orwhen a recorded video is being played back An application on HbbTV may malfuncti...

Page 128: ...pported depending on the model Connecting the CI or CI Card via COMMON INTERFACE slot with the CI CARD Adapter Only for models with Common interface slot Attaching the CI CARD Adaptervia COMMON INTERF...

Page 129: ...or CI Card to the COMMON INTERFACE slot as shown in the image below Connecting the CI or CI Card via COMMON INTERFACE slot Only for models with Common interface slot Connect the CI or CI Card to the C...

Page 130: ...layed please contact your service provider When the configuration of channel information has finished the message Updating Completed is displayed indicating the channel list is updated You must obtain...

Page 131: ...ervice gives you information on how to use the Service For Teletext information to be displayed correctly channel reception must be stable Otherwise information may be missing or some pages may not be...

Page 132: ...witches the mode to List save mode In List save mode you can save a Teletext page into a list using the 8 Store button 8 Store Stores the Teletext pages 2 Page Up Displays the next Teletext page 3 Pag...

Page 133: ...Live TV It returns to the live TV screen Colour buttons red green yellow blue If the FASTEXT system is used by the broadcasting company the different topics on a Teletext page are colour coded and ca...

Page 134: ...een press it again For normal display press it once again 9 RETURN Hold Holds the display at the current page in the case that there are several secondary pages that follow automatically To undo press...

Page 135: ...olution Energy Saving Mode Settings General Eco Solution Motion Lighting Component Connections Screen Colour If the colour on your TV screen is not correct or the black and white colours are off run S...

Page 136: ...box confirm that it is plugged in and turned on Unable to find a Channel If your TV is not connected to a cable box or satellite box run Auto Tuning Settings Broadcasting Auto Tuning Settings Auto Tu...

Page 137: ...he VIDEO Yellow Green input port Check whether Greyscale is set to On Settings General Accessibility Greyscale The picture won t display in full screen HD channels will have black bars on either side...

Page 138: ...connected to your TV The picture is good but there is no sound Set Sound Output to TV Speaker Settings Sound Sound Output If you are using an external device check the device s audio output option Fo...

Page 139: ...possible to the TV To minimise interruptions we recommend a wireless access point that uses a 5 GHz frequency If the problem persists we recommend that you use a wired connection Whenever a function...

Page 140: ...g Settings General Reset Settings Broadcasting Auto Tuning Settings Auto Tuning The Auto Tuning Settings may not appear depending on the model or geographical area There are no subtitles with digital...

Page 141: ...tructions at PC Screen Sharing Wireless in Connection Guide and then try to connect Source Connection Guide PC Screen Sharing Wireless Confirm that the TV and your PC are connected to the same wireles...

Page 142: ...nection there might be a problem with the access point In this case try using a different access point Wired network connection failed Check if the LAN cable is plugged in on both ends If it is plugge...

Page 143: ...hen reconnected the HDMI cable scan for devices again or turn your TV off and on I want to start Anynet I also want the connected devices to turn on when the TV is turned on Move the focus to the Anyn...

Page 144: ...sn t working these steps may help resolve the problem The problem Try this The remote control does not work The connection between the Samsung Smart Remote and the TV may be lost Point the Samsung Sma...

Page 145: ...message appears when the Timeshift or recording function is used To use the recording function the storage device connected to the TV must have been already formatted Formatting the storage device de...

Page 146: ...the sensitivity to Low Explore Now Settings Voice Wake up I spoke Hi Bixby but Bixby does not answer The Samsung Smart Remote may not recognise yourvoice when it is far away from you turned upside do...

Page 147: ...s on the screen Change Usage Mode to Home Mode Settings General System Manager Usage Mode The TV is making a popping noise The expansion and contraction of the TV s outer casing may cause a popping no...

Page 148: ...mart Hub The problem Try this Cannot select Signal Information in Self Diagnosis Verify that the current channel is a digital channel Signal Information is only available for digital channels Settings...

Page 149: ...ou may need to get service support from a Samsung call agent or the Samsung website You can also view information by scanning the QR code of your TV You can also start this function by pressing and ho...

Page 150: ...Recording you must first set the TV s clock Set the Clock Settings General System Manager Time Clock You can set up a maximum total of 30 Schedule Viewing and Schedule Recording entries Recordings are...

Page 151: ...ank until the change is made In this case recording will resume but will not be available When using the Record or Schedule Recording function the actual recording may start a second or two later than...

Page 152: ...inutes The Timeshift function is not available for locked channels Time shifted videos are played according to the TV settings The Timeshift function may be terminated automatically once it reaches it...

Page 153: ...ion services may be provided in English only and available content may differwith the geographical area For more information about applications visit the applicable service provider s website An unsta...

Page 154: ...e operations are not supported When composing an email or a simple message certain functions such as the font size and colour selection may not be available There is a limit to the number of bookmarks...

Page 155: ...to communicate with another device the result is usually interference and or a communications failure Most wireless networks have an optional security system To enable a wireless network s security sy...

Page 156: ...necting an external hard drive use the USB HDD 5V1A port We recommend that you use an external hard drive with its own power adapter Certain digital cameras and audio devices may not be compatible wit...

Page 157: ...sub Micro DVD sub or txt SubStation Alpha ssa Advanced SubStation Alpha ass SMPTE TT Text xml Video formats with subtitles Name Container Xsub AVI SubStation Alpha MKV Advanced SubStation Alpha MKV S...

Page 158: ...ats and codecs File extension Format Codec Note mp3 MPEG MPEG1 Audio Layer 3 m4a mpa aac MPEG4 AAC flac FLAC FLAC Supports up to 2 channels ogg OGG Vorbis Supports up to 2 channels wma WMA WMA WMA is...

Page 159: ...3840 x 2160 30 80 asf wmv MVC Dolby Digital LPCM mp4 mov AVI MKV MPEG4 SP ASP ADPCM IMA MS AAC 3gp vro ASF MP4 Window Media Video v9 VC1 60 HE AAC WMA mpg mpeg ts 3GP MOV FLV MPEG2 Dolby Digital MPEG...

Page 160: ...al LPCM mp4 mov AVI MKV MPEG4 SP ASP ADPCM IMA MS AAC 3gp vro ASF MP4 Window Media Video v9 VC1 60 HE AAC WMA mpg mpeg ts 3GP MOV FLV MPEG2 Dolby Digital MPEG MP3 tp trp VRO VOB MPEG1 1920 x 1080 20 M...

Page 161: ...es may not be compatible with the TV HEVC codec is only available in MKV MP4 TS containers The MVC codec is supported partly Video decoders H 264 UHD is supported up to Level 5 1 and H 264 FHD is supp...

Page 162: ...EG MP3 tp trp VRO VOB MPEG1 1920 x 1080 20 MPEG H AC 4 flv PS TS Microsoft MPEG 4 v1 v2 v3 G 711 A Law Law vob svi SVAF Window Media Video v7 WMV1 v8 WMV2 30 OPUS m2ts mts H 263 Sorrenson VP6 webm Web...

Page 163: ...atible with the TV HEVC codec is only available in MKV MP4 TS containers The MVC codec is supported partly Video decoders H 264 UHD is supported up to Level 5 1 and H 264 FHD is supported up to Level...

Page 164: ...tal channel 3840 x 2160p 50 60 Hz 16 9 Standard Custom Digital channel 4096 x 2160p 16 9 Standard Custom HDMI 720p 16 9 Standard Custom 4 3 HDMI 1080i 1080p 16 9 Standard Custom 4 3 HDMI 3840 x 2160p...

Page 165: ...V s lock slot The lock is sold separately The method of using an anti theft lock may differ for each model Refer to the lock s user manual for more information This function may not be supported depen...

Page 166: ...4 4 4 YCbCr 4 4 4 YCbCr 4 2 2 YCbCr 4 2 0 8 bit O O O O 50 60 10 bit O O 12 bit O O For One Connect supported models Frame rate fps Colour Depth Chroma Sampling RGB 4 4 4 YCbCr 4 4 4 YCbCr 4 2 2 YCbC...

Page 167: ...4 4 4 YCbCr 4 4 4 YCbCr 4 2 2 YCbCr 4 2 0 8 bit O O O O 50 60 10 bit O O O O 12 bit O O 120 10 bit O O O O These specifications are supported for the HDMI 4 port 7680 x 4320 Frame rate fps Colour Dep...

Page 168: ...x lines Display format Horizontal frequency KHz Vertical frequency Hz Clock frequency MHz SCAN 1920 x 1080 120 Hz 135 000 120 000 297 000 progressive 2560 x 1440 120 Hz 150 000 120 000 495 000 progre...

Page 169: ...er indicator turning on Refer to the user manual of your graphics card for compatible resolutions The native resolutions are 3840 x 2160 at 60 Hz UHD model series and 7680 x 4320 at 60 Hz Q900RB model...

Page 170: ...72 188 50 000 800 x 600 75 Hz 46 875 75 000 49 500 1024 x 768 60 Hz 48 363 60 004 65 000 1024 x 768 70 Hz 56 476 70 069 75 000 1024 x 768 75 Hz 60 023 75 029 78 750 1152 x 864 75 Hz 67 500 75 000 108...

Page 171: ...120 003 297 000 3840 x 2160 30 Hz 67 500 30 000 297 000 3840 x 2160 60 Hz 135 000 60 000 594 000 3840 x 2160 100 Hz 225 000 100 000 1188 000 3840 x 2160 120 Hz 270 000 120 000 1188 000 4096 x 2160 24...

Page 172: ...0 74 250 1920 x 1080i 50 Hz 28 125 50 000 74 250 1920 x 1080i 60 Hz 33 750 60 000 74 250 1920 x 1080 24 Hz 27 000 24 000 74 250 1920 x 1080 25 Hz 28 125 25 000 74 250 1920 x 1080 30 Hz 33 750 30 000 7...

Page 173: ...0 000 1188 000 4096 x 2160 120 Hz 270 000 120 000 1188 000 7680 x 4320 24 Hz 108 000 24 000 1188 000 7680 x 4320 30 Hz 132 000 30 000 1188 000 7680 x 4320 50 Hz 220 000 50 000 2376 000 7680 x 4320 60...

Page 174: ...cur The TV and Bluetooth device may disconnect depending on the distance between them A Bluetooth device may hum or malfunction When a part of your body is in contact with the receiving transmitting s...

Page 175: ...ion and or its subsidiaries Licence The Rovi Guide system is manufactured under licence from Rovi Corporation and or its subsidiaries Patent The Rovi Guide system is protected by patents and patent ap...

Page 176: ...https eprel ec europa eu 2 Get the model identifier from the energy label of the product and type it in the search box 3 Energy Labelling information of the model is shown You can directly access the...

Page 177: ...op and thicker towards the bottom Description of the Samsung Smart Remote The images buttons and functions of the Samsung Smart Remote may differwith the model or geographical area From top to bottom...

Page 178: ...watching stops and a control bar appears You can select Rewind Play Pause Fast Forward Stop Timeshift Record Go to Live TV or Info You can press the up directional button to go to the playback screen...

Page 179: ...an move to the Learn TV Remote and Menu Learning Screen pages Samsung Smart Remote On the Samsung Smart Remote there are two thin horizontal rocker buttons next to each other located slightly below th...

Page 180: ...ction Highlight Voice Guide Settings and then press the Select button 7 A menu appears with the options to change Voice Guide and Volume Speed Pitch 8 Select the menu using the directional buttons and...

Page 181: ...ogramme information from the Guide screen Audio Description Settings You can activate an audio guide that provides an audio description of video scenes for the visually impaired This function is only...

Page 182: ...n view the subtitle in programmes that provide broadcast subtitles Multi output Audio You can turn on both the TV speaker and Bluetooth headphone designed for the hearing impaired at the same time The...

Page 183: ...own the CH button to change the channel Press the up or down of CH button on the standard remote control to change the channel Number button Use the or button on the Samsung Smart Remote to open the v...

Page 184: ...ote Of the two buttons that protrude from the centre of the Samsung Smart Remote the left one is the VOL button Push up or pull down the VOL button to change the volume Standard remote control Press t...

Page 185: ...information in the Guide is for digital channels only Analogue channels are not supported If the Clock is not set the Guide is not provided Set the Clock first Settings General System Manager Time Clo...

Page 186: ...ar the day announced for the first programme you reach on that day The day is not repeated so if you are not sure what the day is you can move forwards and backwards 24 hours and then the day will be...

Page 187: ...d Viewing Cancel Scheduled Recording You can cancel your scheduled viewings and recordings This function may not be supported depending on the model or geographical area View Details You can see the d...

Page 188: ...me Info Screen Press the Select button while watching the TV The Programme Info window appears Select a broadcast scheduled programme by using the left or right directional buttons and then the Select...

Page 189: ...ears Use the left or right directional buttons to move to Live TV press the up directional button to move to the top row press the right directional button to move to Channel List and then press the S...

Page 190: ...st will now show only the channels in this list Channel Type Sorts the list so that it includes channels of a selected type However Channel Type can only be used channels contain the type information...

Page 191: ...ng recorded is displayed The control bar appears Move the focus to Stop Recording and then press the Select button When a popup window appears select Stop To record a programme that is on later move t...

Page 192: ...o window use the left and right directional buttons to select a broadcast scheduled programme and then press the Select button To schedule a recording for the programme select Schedule Recording Chang...

Page 193: ...e The programme will start If you have watched part of this programme before you will get a pop up menu on screen allowing you to Play from start Resume from where you left off or Cancel Use the left...

Page 194: ...t to stop using Smart Hub you can cancel the agreement To cancel the Smart Hub service agreement select Reset Smart Hub Settings Support Self Diagnosis Reset Smart Hub Press the button on your remote...

Page 195: ...frequently used functions by clicking the icons You can set e Manual Intelligent Mode Picture Mode Sound Mode Sound Output Game Mode Audio Language Subtitle PIP Network Picture Size Colour Tone Auto...

Page 196: ...e supported depending on the model For more information about the Ambient Mode refer to Using the Ambient Mode Universal Guide Universal Guide is an app that allows you to search for and enjoy various...

Page 197: ...menu item The e Manual contains 2 rows of menu icons Use the up and down directional buttons to move between rows and the left and right directional buttons to move within a row Press the Select butto...

Page 198: ...Bixby is activated in the listening mode the Bixby icon appears at the bottom of the TV screen Say a command and then release the button The TV provides feedback on how it understands the command and...

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Samsung QE50LS01BAUXXC, E-Manual

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