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The problem
Try this!
Unable to find a Channel
If your TV is not connected to a cable or satellite box, run
Auto Tuning
(
Settings
Broadcasting
Auto Tuning
).
"
This function is only available on certain models in specific geographical areas.
The TV image does not look
as good as it did in the store.
Store displays are all tuned to digital, HD (high definition) channels.
If you have an analogue cable or satellite box, upgrade to a digital cable or satellite box. Use
HDMI or Component cables to deliver HD (high definition) picture quality.
Many HD channels are upscaled from SD (Standard Definition) content. Look for a channel
that is broadcasting HD content.
●
Cable/Satellite Subscribers: Try HD channels from the channel lineup.
●
Terrestrial/Cable Antenna Connection: Try HD channels after running the
Auto Tuning
function.
Adjust the cable or satellite box's video output resolution to 1080i or 720p.
The picture is distorted.
The compression of video content may cause picture distortions, especially in fast moving
pictures from sports programmes and action movies.
If the signal reception is weak or poor, screen distortion may be visible but it is not a
malfunction.
Mobile phones used close to the TV (within 1 m) may cause noise on analogue and digital
channels.
The colour is wrong or
missing.
If you’re using a Component connection, make sure that the Component cables are
connected to the correct jacks. Incorrect or loose connections may cause colour problems or
a blank screen.
The colour is poor or the
picture is not bright enough.
Go to
Picture
and then adjust the
Picture Mode
,
Brightness
,
Sharpness
, and
Colour
settings.
See if
Energy Saving Mode
(
Settings
General
Eco Solution
Energy Saving
Mode
) has been enabled.
Try resetting the picture. (
Settings
Picture
Expert Settings
Reset
Picture
)
There is a dotted line on the
edge of the screen.
Change
Picture Size
to
16:9 Standard
.
The picture is black and
white.
If you are using AV, analogue equipment, disconnect the adapter from the Component (Blue)
input jack on the TV and connect it to the AV In (Yellow) input jack.
"
If the test picture does not appear or there is noise or distortion, the TV may have a problem. Contact Samsung’s Call Centre
for assistance.
"
If the test picture is displayed properly, there may be a problem with an external device. Please check the connections.
"
If the problem persists, check the signal strength or refer to the external device’s user manual.
