Samsung Q Series, Full Manual, Page: 38 / 127

ENG - 38
12 TROUBLESHOOTING
Before seeking assistance, check the following.
Soundbar does not turn on.
;
Check whether the power cord of the
Soundbar is correctly inserted into the
outlet.
Soundbar works erratically.
;
After removing the power cord, insert it
again.
;
Unplug the power cord and plug it back
into the external device and try again.
;
If there is no signal, the Soundbar
automatically turns off after a certain
period of time. Turn on the power.
(See page 7.)
If the remote control does not work.
;
Point the remote directly at the Soundbar.
;
Replace the batteries with new ones.
Soundbar does not output any sound.
;
The volume of the Soundbar is too low or
muted. Adjust the volume.
;
When any external device (STB, Bluetooth
device, mobile device, etc.) is connected,
adjust the volume of the external device.
;
For sound output of the TV, select
Soundbar. (Samsung TV: Home ( ) →
Menu → Settings ( ) → All Settings ( )
→ Sound → Sound Output → Select
Soundbar)
;
The cable connection to the Soundbar may
be loose. Remove the cable and connect
again.
;
Remove the power cord completely,
reconnect, and turn the power on.
;
Reset the product and try again.
(See page 37.)
Subwoofer does not output any sound.
;
Check whether the LED indicator on the rear of
the Subwoofer is on in blue. Reconnect the
Soundbar and Subwoofer if the indicator is
blinking in blue or turned red. (See page 16.)
;
You may experience an issue if there is an
obstacle between the Soundbar and Subwoofer.
Move devices to an area away from obstacles.
;
Other devices sending radio frequency signals
in proximity may interrupt the connection.
Keep your speaker away from such devices.
;
Remove and reconnect the power plug.
In case there is sound jitter, delays, or noise from
the Subwoofer.
;
If there are any objects between the Soundbar
and Subwoofer speaker, this could cause a
problem. Please reposition these to a place
without interference from that object.
;
There may be sound jitter or delays when the
Subwoofer is far from the Soundbar. Please
place it near the Soundbar.
;
There may be sound jitter or delays when the
Soundbar is near an instrument or electrical
device that can cause radio interference.
Place the Soundbar far from such devices that
can cause radio interference. (E.g., wireless
router)
;
Change the TV network connection status from
wireless to wired.