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6. Troubleshooting
Printing quality problems
If the inside of the machine is dirty or paper has been loaded improperly, there might be a reduction in print quality. See the table below to clear the problem.
Condition
Suggested solutions
Light or faded print
•
If a vertical white streak or faded area appears on the page, the toner supply is low. Install a new toner cartridge (see "Replacing the
toner cartridge" on page 60).
•
The paper may not meet paper specifications; for example, the paper may be too moist or rough.
•
If the entire page is light, the print resolution setting is too low or the toner save mode is on. Adjust the print resolution and turn
the toner save mode off. See the help screen of the printer driver.
•
A combination of faded or smeared defects may indicate that the toner cartridge needs cleaning. Clean the inside of your machine
(see "Cleaning the machine" on page 71).
•
The surface of the LSU part inside the machine may be dirty. Clean the inside of your machine (see "Cleaning the machine" on page
71). If these steps do not correct the problem, contact a service representative.
The top half of the paper is
printed lighter than the rest of
the paper
The toner might not adhere properly to this type of paper.
•
Change the printer option and try again. Go to
Printing Preferences
, click the
Paper
tab, and set the paper type to
Recycled
(see
Summary of Contents for ProXpress C2620DW
Page 3: ...3 BASIC 5 Appendix Specifications 95 Regulatory information 105 Copyright 116 ...
Page 59: ...Redistributing toner 59 3 Maintenance ...
Page 61: ...Replacing the toner cartridge 61 3 Maintenance ...
Page 62: ...Replacing the toner cartridge 62 3 Maintenance ...
Page 64: ...Replacing the waste toner container 64 3 Maintenance 1 2 1 2 1 2 ...
Page 68: ...Installing accessories 68 3 Maintenance 1 2 1 2 ...
Page 73: ...Cleaning the machine 73 3 Maintenance ...
Page 115: ...Regulatory information 115 5 Appendix 21 China only ...