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Chapter 7. Appendix
Responsibility for the pay service (Cost to Customers)
When the service is requested, in spite of in warranty, we may charge you for a visit
from a service technician in the following cases.
Not a product defect
Cleaning of the product, Adjustment, Explanation, Re-installation and etc.
• If a service technician gives instructions on how to use product or simply adjusts
options without disassembling product.
• If a defect is caused by external environmental factors (Internet, Antenna, Wired
Signal, etc.)
• If a product is reinstalled or devices are connected additionally after installing the
purchased product for the first time.
• If a product is reinstalled to move to a different spot or to move to a different house.
• If customer requests instructions on how to use because of another company’s
product.
• If customer requests instructions on how to use the network or another company’s
programme.
• If customer requests software installation and setup for the product.
•
If a service technician removes/cleans dusts or foreign materials inside of the
product.
• If customer requests an installation additionally after purchasing a product through
homeshopping or online.
A product damage caused by customer’s fault
Product damage caused by customer’s mishandling or wrong repair
If a product damage is caused by;
•
External impact or drop.
•
Use of supplies or separatly sold product unspecified by Samsung.
• Repair from a person besides an engineer of outsourcing service company or partner
of Samsung Electronics Co., Ltd.
• Remodeling or repairing the product by customer.
• Using it with incorrect voltage or non-authorised electrical connections.
• Not following the “cautions” in User Manual.
Others
•
If product fails by natural disaster. (lightning, fire, earthquake, flood damage, etc)
• If consumable components are all used up. (Battery, Toner, Fluorescent lights, Head,
Vibrator, Lamp, Filter, Ribbon, etc.)
If customer requests a service in case the product has no defect, service fee may
be charged. So please read User Manual first.
