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08
Frequently asked questions
What is Wi-Fi and wireless broadband?
Wi-Fi is ‘wireless fidelity’ or ‘wireless’ network. It’s a great way to
connect your BT Fusion mobile to the Internet without using wires,
in a wireless-enabled location. ‘Wireless broadband’ gives you
Wi-Fi connectivity to the Internet at broadband speed - faster than
standard dial-up or as fast as 3G access. You can use your mobile via
a BT wireless broadband network to connect instantly to BT Fusion
so you can benefit from great call rates.
What happens to my BT Fusion service if I’m in range of my BT
Home Hub and my broadband line is not working?
In the unlikely event of a fault on your broadband or landline, your
BT Fusion handset will automatically work as a mobile until the fault
is repaired. You will still be able to make and receive calls using your
BT Fusion handset as a standard mobile. Once your broadband line
is fixed your BT Fusion service will automatically revert back to full
service.
What is the maximum distance I can be from my BT Home Hub to
make calls using the BT wireless broadband network?
Range in ideal conditions is up to 18-25 metres from the BT Home Hub.
This can vary depending on type of building structure and where you
place the hub. To be certain that you are connected to the BT wireless
broadband network, make certain the Wi-Fi Network Indicator
displays as a blue antenna. When Wi-Fi is disconnected, the antenna
is light grey.
How do I find out how strong my wireless broadband signal is?
You will see the Wi-Fi icon appear on your handset screen
with signal strength bars. For example, for an area with maximum
coverage there are 5 Wi-Fi signal strength bars and for an
area with little coverage it may display 1 signal strength bar.
How many wireless BT wireless broadband networks can I save?
You can save up to 6 BT wireless broadband networks including the
BT Openzone network on your BT Fusion handset.
Will my BT Fusion mobile number replace my landline phone number?
No, you’ll still keep your landline phone number and your landline
phone. People will still be able to call you on your landline phone.
They will only get through to your BT Fusion mobile if they call your
BT Fusion number.