Samsung P Series User Manual Download Page 1

The color and the appearance may differ depending on the product, and the specifications 

are subject to change without prior notice to improve the performance. 
Recommended hours of use per day for the PM32F-BC models is less than 16 hours. If the 
product is used for longer than 16 hours a day, the warranty may be void. 
This product is a digital touch signage product. Because a touch sensor has been applied, wave 
patterns (moire phenomenon) may occur depending on the types of content being played. (For 
example, if dot patterns are on the content being played.)

USER 

MANUAL

 PM32F-BC / PM55F-BC

Summary of Contents for P Series

Page 1: ...y forthe PM32F BC models is less than16 hours If the product is used forlongerthan16 hours a day the warranty may be void This product is a digital touch signage product Because a touch sensorhas been...

Page 2: ...n 39 Using the RS232C cable 39 Using the ethernet cable 39 04 Home screen Player 41 Viewing content 41 When content is running 42 File formats compatible with Player 42 Schedule 47 URL Launcher 47 URL...

Page 3: ...82 07 Appendix Specifications 83 General 83 Standard signal mode table 85 Responsibility forthe pay service Cost to Customers 87 Not a product defect 87 A product damage caused by customer s fault 87...

Page 4: ...ion of Samsung Electronics is prohibited Microsoft Windows are registered trademarks of Microsoft Corporation VESA DPM and DDC are registered trademarks of the Video Electronics Standards Association...

Page 5: ...not bend orpull the powercord with force Be careful not to leave the powercord undera heavy object Damage to the cord may result in a fire or electric shock Do not place the powercord orproduct nearhe...

Page 6: ...damage the product or cause a fire Do not install the product in a vehicle ora place exposed to dust moisture water drips etc oil orsmoke A fire or electric shock may result Do not expose the product...

Page 7: ...cable Product failure an electric shock orfire may result from a damaged cable If a gas leakage is found do not touch the product orpowerplug Also ventilate the area immediately Sparks can cause an e...

Page 8: ...t When using headphones orearphones do not turn the volume too high Having the sound too loud may damage your hearing Be careful that children do not place the battery in theirmouths when removed from...

Page 9: ...in alcohol solvent or surface active agents Do not spraywater or detergent directly on the product 4 Wet a soft and dry cloth in waterand wring thoroughly to clean the exteriorof the product 5 Connect...

Page 10: ...stall a stand you can purchase one separately The RS232C adapter can be used to connect to another monitor using the D SUB 9 pin type RS232C cable Use the provided Ring type holder HOLDER WALL RING BN...

Page 11: ...oduct Remote sensorand spacerlogo optional Remote sensor 2 m 50 Remote sensor Press a button on the remote control pointing at the remote sensoron the product to perform the corresponding function Usi...

Page 12: ...e used for an extended period of time Spacerlogo optional Do not pull on the spacerlogo using force The logo may tearorbreak off Reverse side The color and shape of parts may differfrom what is shown...

Page 13: ...DIO IN Receives sound from a source device via an audio cable AUDIO OUT Connects to the audio of a source device HDMI1 Connects to a source device using an HDMI cable HDMI2 DVI PC MAGICINFO IN DVI IN...

Page 14: ...ction You cannot use the Touch function on the menu Connect the USB cable between TOUCH OUT SCREEN and USB1 orUSB2 port on the product PM55F BC PM32F BC USB1 USB2 TOUCH OUTSCREEN To use the touchscree...

Page 15: ...erfrom what is shown in the images To lock an anti theft locking device 1 Fix the cable of youranti theft locking device to a heavy object such as a desk 2 Put one end of the cable through the loop on...

Page 16: ...DEL SOURCE CH LIST Poweroff the product Numberbuttons Enterthe password in the OSD menu Mute the sound Unmuting the sound Press MUTE again orpress the volume control VOL button Use this hotkey to dire...

Page 17: ...rce from PC DVI HDMI orDisplayPort Used in Anynet mode and multimedia mode Quickly select frequently used functions Return to the previous menu It sets safe lock function If multiple products are conn...

Page 18: ...Ambient temperature Under95 F 35 C When installing the product on a perpendicularwall allow at least 40 mm of space between the product and wall surface forventilation and ensure that the ambient tem...

Page 19: ...fications VESA Install yourwall mount on a solid wall perpendicularto the floor Before attaching the wall mount to surfaces otherthan plasterboard please contact yournearest dealer foradditional infor...

Page 20: ...A or non specified wall mount is used orthe consumerfails to follow the product installation instructions CAUTION Always have two people mount the product on a wall Do not use screws that are longerth...

Page 21: ...connect the powercable until all connections are completed Connecting the powercable during connection may damage the product Cable Connection RS232C Cable Interface RS232C 9 pins Pin TxD No 2 RxD No...

Page 22: ...gnal 1 White and orange TX 2 Orange TX 3 White and green RX 4 Blue NC 5 White and blue NC 6 Green RX 7 White and brown NC 8 Brown NC Direct LAN cable PC to HUB Connector RJ45 RJ45 MDC HUB P2 P1 P2 P1...

Page 23: ...RS232C IN OUT RS232C IN OUT RS232C IN OUT Connection 2 RJ45 RJ45 Connection 3 RS232C OUT RJ45 RS232C IN OUT RS232C IN OUT RS232C IN OUT Control Codes Viewing control state Get control command Header...

Page 24: ...s up to be more than 2 digits as shown below 11 FF 01 01 112 the first digit is removed E g PowerOn ID 0 Header Command ID Data length Data1 Checksum 0xAA 0x11 1 Power Header Command ID Data length Da...

Page 25: ...hecksum 0xAA 0x12 0 Setting the volume Set Volume Header Command ID Data length Data Checksum 0xAA 0x12 1 Volume Volume Volume value code to be set on a product 0 100 Ack Header Command ID Data length...

Page 26: ...RF TV DTV are only available with models that include a TV Ack Header Command ID Data length Ack Nak r CMD Val1 Checksum 0xAA 0xFF 3 A 0x14 Input Source Input Source An input source code to be set on...

Page 27: ...Header Command ID Data length Checksum 0xAA 0x19 0 Ack Header Command ID Data length Ack Nak r CMD Val1 Checksum 0xAA 0xFF 3 A 0x19 Screen Size Screen Size product screen size range 0 255 unit inch Na...

Page 28: ...y adjust the PC system screen using a PC Viewing auto adjustment state Get Auto Adjustment Status None Setting auto adjustment Set Auto Adjustment Header Command ID Data length Data Checksum 0xAA 0x3D...

Page 29: ...Function PC can be used to turn the Safety Lock function on or off on a product This control is available regardless of whether or not the power is turned on Viewing the safety lock state Get Safety...

Page 30: ...AA 0x89 2 Wall_Div Wall_SNo Wall_Div Video Wall Dividercode assigned to the product 10x10 Video Wall Model 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Off 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x0...

Page 31: ...N A N A N A N A N A 15 0xF1 0xF2 0xF3 0xF4 0xF5 0xF6 N A N A N A N A N A N A N A N A N A Wall_SNo Product Number code assigned to the product 10x10 Video Wall Model 1 100 Set Number Data 1 0x01 2 0x0...

Page 32: ...t a connection method suitable foryour PC Connecting parts may differ in different products Connection using a DVI cable Digital type The appearance may differdepending on the product DVI PC MAGICINFO...

Page 33: ...e The appearance may differdepending on the product Afterconnecting a computerto the product with an HDMI DVI cable make sure to configure the settings as shown below to enable the video and audio fro...

Page 34: ...ed properly In the occurrence of this issue set Max PowerSaving to Off before using the product Some graphics cards that are not compliant with the DP standard may prevent the Windows Booting Bios scr...

Page 35: ...product Audio will not be enabled if the product is connected to a video device using an HDMI DVI cable To resolve this additionally connect an audio cable to the audio ports on the product and video...

Page 36: ...k if an external device that uses an olderversion of HDMI mode is connected to the product If such a problem occurs ask the manufacturer of the external device about the HDMI version and if out of dat...

Page 37: ...urce The input source can also be changed by using the SOURCE button on the remote control The screen may not display correctly if an incorrect source is selected forthe source device you want to conv...

Page 38: ...l out all the information fields and click Next 6 In the displayed Destination Folder window select the directory path you want to install the programme in and click Next If the directory path is not...

Page 39: ...32C IN RS232C IN RS232C OUT Monitor1 Monitor2 Computer Using the ethernet cable Enterthe IP forthe primary display device and connect the device to the PC Display devices can be connected to each othe...

Page 40: ...ntrol Connection using a cross LAN cable The appearance may differdepending on the product Multiple products can be connected using the RS232C IN OUT port on the product RS232C OUT RJ45 RS232C IN RS23...

Page 41: ...server is connected approval in the Player screen To viewwhetherthe server is connected when a Network Channel is running press INFO on the remote 1 Select Network Channel from the Player screen The N...

Page 42: ...c to be played when content is running Reset Reset the background music Pause Pause the background music Prev Play the previous background music on the list Next Play the next background music on the...

Page 43: ...ed in step 2 when creating a server schedule Template files and LFD lfd files Restrictions Ensure a distributed folder content schedules exists in Internal USB memory Playback restrictions A maximum o...

Page 44: ...60 24 3840X2160 30 40 AC3 LPCM ADPCM IMA MS AAC HE AAC WMA DD MPEG MP3 DTS Core LBR G 711 A Law Law HEVC H 265 Main Main10 Main4 2 210 60 80 Motion JPEG 30 80 MVC 1920x1080 60 20 DivX 3 11 DivX 4 DivX...

Page 45: ...eo file is playing Seamless mode is not supported underthe following conditions Incompatible codec MVC VP3 MJPEG Incompatible codec Incompatible codec Compatible codec The resolution is different from...

Page 46: ...Tiled Image content not supported Content with Rotated Text not supported 3D Shadow Effects not supported Some characters not supported Special characters may be corrupted WORD Compatible document fi...

Page 47: ...he product was purchased from To use the URL Launcher feature set Playvia to URL Launcher in System URLLauncherSetting HOME URL LauncherSetting URL LauncherSetting allows you to install uninstall web...

Page 48: ...Copy settings on the product to an external storage device Afterconfiguration is complete the product is rebooted automatically ID Settings HOME ID Settings Assign an ID to a set Device ID Enterthe ID...

Page 49: ...oreach product in the matrix using the Screen Position feature Selecting Screen Position will display the video wall matrix with the numbers assigned to the products that form the video wall To rearra...

Page 50: ...tness color and gamma using the color calibration programme Advanced ColorManagement To download the Advanced ColorManagement programme visit www samsung com displaysolutions On Off Timer HOME On Off...

Page 51: ...ons to enter numbers Use buttons to change entry fields Holiday Management Timerwill be disabled during a period specified as a holiday Add Holiday Specify the period you want to add as a holiday Sele...

Page 52: ...list and click the Approve button 6 Enterthe information required to approve the device Device Name Enterthe device name Device Group Select to specify the group Location Enterthe current location of...

Page 53: ...tting the current time A schedule may not run if the time set on the device is different from the server s current time 1 Select Device from the side menu bar 2 Select yourdevice 3 Select Edit Setup 4...

Page 54: ...t programme visit www samsung com displaysolutions Backlight Contrast Brightness Sharpness Color Tint G R Yourproduct has several options foradjusting picture quality When you make changes to Backligh...

Page 55: ...n Blue and Reset set ColorSpace to Custom HDMI UHD Colour Enable to optimize picture quality forHDMI UHD connections Available forHDMI1 HDMI2 and DisplayPort When this setting is on only UHD products...

Page 56: ...creen When selected the full programme image will be displayed No part of the image will be cut off Zoom Position Adjusts the picture zoom and position Picture Size must be set to Custom forthe option...

Page 57: ...ts the image to the default settings Picture Off Selecting Picture Off switches off the screen The volume is not disabled To switch the screen on press any button otherthan the volume button Reset Pic...

Page 58: ...DisplayPort DVI MagicInfo PC HDMI DisplayPort DVI TV If Source Content Orientation is set to Portrait PIP is disabled Plug In Module mode is only supported when a PIM sold separately is connected to t...

Page 59: ...tomatically after a specified period of time Immediate display Select the screen saveryou want to display immediately Message Display Source Info Select whetherto display the source OSD when the input...

Page 60: ...the difference in decoding speed between the products speakers and the speakers attached to your audio receiver If this occurs set the product to External When you set Sound Output to External the pro...

Page 61: ...elete channels Add favorite channels orrename analog channels Select a desired channel from Channel List to view the channel instantly To navigate Channel List faster press the channel buttons The cha...

Page 62: ...g the product ServerAccess Allow ordeny access from MagicInfo server FTP Mode Specify the FTP operating mode Proxy server Turn on oroff and configure proxy serversettings Wi Fi Direct Set to connect t...

Page 63: ...e Manager Access Notification Change the settings fornotification displaywhen device is connected Mobile Device List View and manage connected devices Device Name Select orentera device name This name...

Page 64: ...a LAN cable See the diagram below Note that the wall outlet is attached to a modem or router elsewhere in your house RJ45 LAN port on the wall LAN cable LAN If you have a Dynamic Network you should us...

Page 65: ...alues To view the Network connection values on most Windows computers follow these steps 1 Right click the Network icon on the bottom right of the screen 2 In the pop up menu that appears click Status...

Page 66: ...orks have an optional security system that requires devices that access the network to transmit an encrypted security code called an Access or Security Key The Security Key is based on a Pass Phrase t...

Page 67: ...Stop The verification process stops 5 Select Add Network 6 Enterthe SSID of the network and select Done 7 Select the Security type and select OK If you select Open move to step 10 8 If the routerhas s...

Page 68: ...0 0 If you want to change the PIN number use the Change PIN function Time Configure various time related settings Press the INFO button if you want to view the current time Clock Set Select Clock Set...

Page 69: ...ound Primary Source Recovery Select whetherto restore the selected primary input source when a primary input source is connected The Primary Source Recovery function is disabled if Primary Source is s...

Page 70: ...a button on product front panel within select hours to prevent overheating Temperature Control This function detects the internal temperature of the product You can specify the temperature range that...

Page 71: ...on Lock is set to On USB Auto Play Lock Select whetherto automatically play MagicInfo content saved on a connected USB device Connecting a USB device containing MagicInfo content displays USB Auto Pla...

Page 72: ...e custom logo from the last device that has been connected to the product Custom logo file restrictions For image type custom logo only bitmap files aRGB 32bbp format are supported The resolution of t...

Page 73: ...Possible Solution Anynet does not work Check if the device is an Anynet device The Anynet system supports Anynet devices only Check if the Anynet device power cord is properly connected Check the Any...

Page 74: ...heck whether or not the HDMI cable is properly connected Check whether Anynet HDMI CEC is set to On in the System menu Search Anynet devices again Anynet requires an HDMI connection Make sure the devi...

Page 75: ...tings We advise you to write down your settings so that you can easily reset them afterthe upgrade Update Now Update the software to the latest version Auto update This feature automatically updates t...

Page 76: ...ins blank while the powerLED blinks even when the product is correctly connected to a PC perform product testing 1 Poweroff both the PC and product 2 Disconnect all the cables from the product 3 Power...

Page 77: ...ettings PC is shown in Source when a PC is not connected PC is always shown in Source irrespective of whetherornot a PC is connected Screen issue The powerLED is off The screen will not switch on Chec...

Page 78: ...outlet If the signal from a connected device is not detected the product automatically turns off after10 to15 minutes Picture quality of the product is different from the dealer shop where it was purc...

Page 79: ...ing it up to the maximum level adjust the volume on yourPC sound card or software programme Video is available but there is no sound If an HDMI cable is connected check the audio output settings on th...

Page 80: ...the product speakers and external speakers can cause an echo In this case set Sound Output to External Remote control issue The remote control does not work Make sure that the batteries are correctly...

Page 81: ...solution supported on the display There is no sound from the speakers in HDMI mode when a DVI HDMI cable is connected DVI cables do not transmit sound data Make sure to connect the audio cable to the...

Page 82: ...tings System Display Advanced display settings Display adapterproperties Monitor and adjust Screen refresh rate under Monitorsettings How can I change the resolution Windows 7 Go to Control Panel Appe...

Page 83: ...9 6 mm H x 680 4 mm V Audio Output 10 W 10 W 10 W 10 W PowerSupply AC100 to 240 VAC 10 60 50 Hz 3 Hz Referto the label at the back of the product as the standard voltage can vary in different countrie...

Page 84: ...product approximately1 pixel per million 1ppm may appear brighter or darker on the panel This does not affect product performance This is a class A product In a domestic environment this product may...

Page 85: ...he right side of the screen is called a horizontal cycle The reciprocal number of a horizontal cycle is called horizontal frequency Horizontal frequency is measured in kHz Vertical frequency The produ...

Page 86: ...00 VESA 800 x 600 46 875 75 000 49 500 VESA 1024 x 768 48 363 60 004 65 000 VESA 1024 x 768 56 476 70 069 75 000 VESA 1024 x 768 60 023 75 029 78 750 VESA 1152 x 864 67 500 75 000 108 000 VESA 1280 x...

Page 87: ...e If customer requests software installation and setup forthe product If a service technician removes cleans dusts orforeign materials inside of the product If customer requests an installation additi...

Page 88: ...d period of time Prevention of afterimage burn in What is afterimage burn in Afterimage burn in should not occurwhen the LCD panel is operating normally Normal operation refers to a continuously chang...

Page 89: ...0 20 30 OZ348 UA102 21 10 20 30 Type1 Type 2 Avoid combinations of a text color and background color of contrasting brightness Brightness refers to the lightness or darkness of a colorwhich varies dep...

Page 90: ...ademarks DTS Studio Sound is a trademark of DTS Inc 2012 DTS Inc All Rights Reserved The terms HDMI and HDMI High Definition Multimedia Interface and the HDMI Logo are trademarks orregistered trademar...

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