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Samsung OfficeServ ITP-5112L, User Manual

The Samsung OfficeServ ITP-5112L is a feature-rich IP phone designed for seamless communication in the office environment. With its sleek design and intuitive interface, this phone offers exceptional audio quality and advanced features. Unlock the full potential of this device by downloading the user manual for free at manualshive.com.

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TABLE OF CONTENTS

ABOUT THIS BOOK

....................................................................................1

THINGS YOU SHOULD KNOW

................................................2–8

ASSEMBLING YOUR KEYSET

........................................................9

ITP-5112L SETUP

........................................................................................10

Initializing the ITP-5112L............................................................................................................10
IP Setup Menu ................................................................................................................................10
Menu Structure ..............................................................................................................................11
Navigating the Menus ................................................................................................................12
Setting the Network Parameters ............................................................................................12

OUTSIDE CALLS

Making an Outside Call ..............................................................................................................16
Dialing from the Outgoing / Incoming Menu ....................................................................17
Dialing the Most Recent Outgoing / Incoming Number  ..............................................17
Making Calls from the Call Log ................................................................................................17
Answering a Call  ..........................................................................................................................17
Universal Answer ..........................................................................................................................18
Recall Dial Tone  ............................................................................................................................18
Sending a Flash..............................................................................................................................18
Busy Line Queuing with Callback  ..........................................................................................18
Canceling Callback........................................................................................................................19

INTERCOM CALLS

Calling Other Stations ................................................................................................................20
Dialing the Most Recent Outgoing / Incoming Number................................................20
Answering Intercom Calls ..........................................................................................................20
Voice Announce Mode................................................................................................................20
Auto Answer Mode ......................................................................................................................21
Busy Station Callback ..................................................................................................................21
Busy Station Camp-On ................................................................................................................21
Calling your System Operator ..................................................................................................22

CALL PROCESSING

System Hold ....................................................................................................................................23
Exclusive Hold ................................................................................................................................23
Remote Hold ..................................................................................................................................23

5112l_guide.qxp  5/9/2006  9:18 AM  Page 3

Summary of Contents for OfficeServ ITP-5112L

Page 1: ...10 Gone Home 11 _____________________________ 12 _____________________________ 13 _____________________________ 14 _____________________________ 15 _____________________________ 16 _____________________________ 17 _____________________________ 18 _____________________________ 19 _____________________________ 20 _____________________________ Feature Access Codes 10 xxx Pick Up A Parked Call 12 xxx ...

Page 2: ...ITP 5112L User Guide 05 2006 For OfficeServ 100 OfficeServ 500 OfficeServ 7000 Series 5112l_guide qxp 5 9 2006 9 18 AM Page 1 ...

Page 3: ...ung Telecommunications America disclaims all liabilities for damages arising from the erroneous interpretation or use of information presented in this guide Copyright 2006 Samsung Telecommunications America All rights reserved No part of this manual may be reproduced in any form or by any means graphic electronic or mechanical including recording taping photocopying or information retrieval system...

Page 4: ...oing Incoming Number 17 Making Calls from the Call Log 17 Answering a Call 17 Universal Answer 18 Recall Dial Tone 18 Sending a Flash 18 Busy Line Queuing with Callback 18 Canceling Callback 19 INTERCOM CALLS Calling Other Stations 20 Dialing the Most Recent Outgoing Incoming Number 20 Answering Intercom Calls 20 Voice Announce Mode 20 Auto Answer Mode 21 Busy Station Callback 21 Busy Station Camp...

Page 5: ...LING FEATURES Speed Dialing 31 Programming Personal Speed Dial Numbers 32 One Touch Speed Dialing 33 Directory Dialing 33 Last Number Redial 34 Manual Retry with Redial 34 Save Number with Redial 34 Automatic Redial Retry 35 Pulse to Tone Changeover 35 Memo Redialing 35 PAGING AND MESSAGING Making an Internal Page 36 Making an External Page 36 All Page 36 Meet Me Page 36 Call Park and Page 37 Mess...

Page 6: ...0 Change Your Passcode 50 Set Answer Mode Intercom 51 Set Answer Mode CO 51 Automatic Hold 51 Headset Operation 52 Hot Keypad 52 Key Confirmation Tone 53 Rejoining a Page 53 Ring Preference 53 Auto Answer CO Calls 54 Display Speed Dial Name 54 Caller ID Review All 55 Secure OHVA 55 DISPLAY FEATURES Directory Information 56 Call Log 56 Dial by Name 57 Call Progress Displays 57 Display Number Dialed...

Page 7: ...ge 66 Sound Screen 67 Call Forward 67 Setup 67 My Phone 69 SVMi E Series 70 Accessing your Mailbox 71 SVMi E Series Subscriber Services Menu Diagram 72 73 Getting Started 74 Listen to your Messages 74 Subscriber Services Menu 74 Listening to Old or New Messages 75 Group New or Old Messages 76 Record and Send a Message 76 Access Manager 77 Personal Greetings 79 Mailbox Administration 81 Message Bro...

Page 8: ...D color screen which provides important information for the user to make using the keyset easier and more con venient Please take the time to study this guide and to become familiar with the operation of your keyset Keep this guide handy as you may need to look up instructions for infrequently used features This book is written based on factory default settings for the feature access codes Sometim...

Page 9: ...en they are in a group you access a line by dialing an access code or pressing a route button For example dial 9 or press a LOCAL but ton to get a local outside line If Least Cost Routing is used pressing the LCR but ton will automatically select a preprogrammed C O line according to what digits are dialed Each line in the system is numbered beginning with 701 then 702 703 etc Direct Station Selec...

Page 10: ...ons on either side of the display are programmable There are ten programmable buttons per programmable feature screen with the excep tion of the last screen which has nine programmable buttons The total program mable buttons per 5112L station is ninety nine Any system feature or function can be assigned to these buttons VOLUME CONTROLS The 5112L keysets use the UP and DOWN buttons to adjust the ri...

Page 11: ...een Each additional press of the UP but ton will move you back towards the main screen Press the SCREEN button twice to access the SOFT MENU SCREEN 1 Press the DOWN arrow associated with the top left soft key and you will advance to SCREEN 2 CONFERENCE BUTTON The CONFERENCE button allows the user to set up a call with up to five parties station or trunk TRANSFER BUTTON TRANSFER is used to send any...

Page 12: ...ly used features A few but ton presses and these features are activated The NAVIGATION BUTTON is divided into separate feature buttons These but tons are described below MENU BUTTON This button displays the station feature main menu which is configured in icons so that the users can easily utilize various settings and helpful functions SEND BUTTON If the station is programmed for Enblock Dial Mode...

Page 13: ...n CANCEL BUTTON This button is used to erase any characters or numbers entered by the dial button or to move to the previous screen After pressing the MENU button use the direction button to highlight the desired menu icon For multiple screen options the UP DOWN arrows at the either side of the top of the LCD may be used to scroll on a per page basis Press ENTER to access that menu To navigate wit...

Page 14: ...SYSTEM TONES The system provides several tones to assist you Some of these tones are already familiar to you 7 5112l_guide qxp 5 9 2006 9 18 AM Page 13 ...

Page 15: ... volume of the handset speakerphone ringer back ground music and page Screen Button Select Button 6 Dial Button Speaker Button For handsfree operation and ringing Hold Button Used to save a call without hanging up on the current call Transfer Button Conference Button Used to make a calls of up to 5 parties Microphone Button Navigation Button Scroll Button Status Indicator Used to provide your keys...

Page 16: ...nnection that provides power over the ethernet The ITP 5112L supports the power over ethernet feature when it is connected to a IEEE 802 3af compliant LAN switch or power injector port IMPORTANT NOTES Be careful not to connect the Network LAN cable into the PC connector of the phone To prevent damaging the keyset only use the Power Adapter that came with the 5112LD keyset This manual assumes that ...

Page 17: ... power cord from the ITP Press and hold the MENU button while you plug power back into the phone Release the MENU button when you see the SETUP SCREEN If you have a PoE Power over Ethernet connection the same procedure can be done by unplugging and plugging the Ethernet cable into the phone while pressing and holding the MENU button Once the CONFIGURATION MENU is dis played you can move to each me...

Page 18: ...ers for con necting the ITP keyset to your system 2 SYSTEM INFORMATION 1 Version Info Provides boot rom software DSP and hardware version information 2 Network Info Displays network mode IP address of phone network and gateway information 3 Netmask 4 Gateway Note that items 2 to 4 are only displayed when setting Manual IP 3 NETWORK SETUP This menu allows you to individually setup the same paramete...

Page 19: ...in Menu Cancel To move back to the previous screen or delete the last digit of the displayed option value To enter between IP address fields 0 9 To enter numerical values SETTING THE NETWORK PARAMETERS Utilize the following programming steps to program the ITP 5112L IP keyset to operate within the users network System Easy Wizard By selecting this option the System Easy Wizard can guide you throug...

Page 20: ...the LCD displays nothing The user can enter the IP address using 0 9 dial buttons and button can save that IP address by press ing the Enter button of navigation button assembly If the 2 Subnet menu is selected the user can enter a new Netmask IP address Check if there is any currently saved subnet mask address of the phone on the LCD If the subnet mask address has not been set the display will sh...

Page 21: ...e registering the ITP to the MCP Select the 5 System Server Setup The screen below will be displayed You can set modify the IP address of the MCP at the 1 System Server item The screen below is displayed when you enter the item The server IP is the IP address of the MCP You can confirm the current IP address of the authentication server at the LCD panel The address is left blank if it is not set U...

Page 22: ...u must input the password associated with your ID See your phone system administrator to get this value Press the ENTER button to save and exit Completion of Settings From the Main Menu verify settings at the second item 2 System Information after setting all of the above items Select the seventh item 7 Reboot to save all modified settings and reboot the ITP 5112L phone Phone Password xxxx 5112l_g...

Page 23: ...im ply start dialing Dial the telephone number or the Intercom number Finish the call by replacing the handset To disconnect a speakerphone call press the END button NOTES 1 You will receive No More Calls tone when you attempt to make a call and there is no button available for that line 2 If Least Cost Routing is enabled on your phone system this button may be labeled LCR or accessed by dialing a...

Page 24: ...Log displays the last outgoing station and incoming trunk calls The total number of calls that can be displayed is 60 You may redial any of these calls from the Call Log Press the SEND button to display the first page of the CALL LOG Use the SCROLL button or the DIRECTION button to navigate to the desired number Use the UP and DOWN arrows associated with the top left and right soft keys to advance...

Page 25: ...A FLASH While on an outside call press the FLASH button to send a flash to the telephone company This is required for some custom calling features or CENTREX use NOTE Flash is not available on an ISDN circuit BUSY LINE QUEUING WITH CALLBACK If you receive a busy signal when you are selecting an outside line this means that the line or group of lines is busy Press the CALLBACK button if programmed ...

Page 26: ...play will show the callback details and an option to CLEAR the callback Press the CLEAR button or press the HOLD button This will cancel the last set callback and display the next set callback also with the option to CLEAR This process is repeated until all callbacks are cleared from memory NOTE If the Hot Keypad feature is turned off you must first lift the handset or press the SPEAKER button bef...

Page 27: ...tton The most recent call Internal or External to system to or from the station will be displayed Continue to press the SEND button and the system will automatically dial the number for you ANSWERING INTERCOM CALLS When your keyset rings simply lift the handset OR press the SEND button to be connected to the calling station Finished the call by replacing the handset or pressing the END button See ...

Page 28: ... seconds If you have set a callback the cursor associated with the CALLBACK button will be solid black 2 If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER or SEND button before dialing BUSY STATION CAMP ON When you call another station and receive a busy signal but you do not want to wait for a callback MANUAL CAMP ON Press the CAMP button or dial 4...

Page 29: ... LCD Press the MENU button Scroll to CONFIG option and press ENTER Scroll to STATION ON OFF and press ENTER OR you may dial 0 and immediately enter the option Scroll to AUTO CAMPON option Press ENTER to change status Press CANCEL to return to main configuration screen OR press END to return to idle screen CALLING YOUR SYSTEM OPERATOR Dial 0 and press SEND button to call your system operator or gro...

Page 30: ...that other users cannot get it Press the HOLD button twice The call will flash on your keyset and this line will show a steady indication on other keysets To retrieve the call press the flashing line button or press the HOLD button a third time NOTE Intercom calls will always be placed on exclusive hold REMOTE HOLD When you wish to place a call on hold at another station Press TRANSFER and dial th...

Page 31: ...number Consult with the internal party Press TRANSFER to return to the outside party or hang up to transfer the call NOTE Repeatedly pressing the TRANSFER button will toggle between the outside party and internal extension If necessary you may disconnect either one of the parties by pressing the DROP button RETRIEVING CALLS HELD AT ANOTHER STATION When a line is on hold and it appears on your keys...

Page 32: ...SS button OR press the CALL button or C O line button to return to the outside party and begin the trans fer process again When you are transferring a call to a keyset set for Voice Announce or Auto Answer the transferred call will always ring NOTES 1 After the inside party answers you may alternate back and forth between the parties by pressing the TRANSFER button 2 If you receive No More Calls t...

Page 33: ... call will ring Lift the handset or press the SEND button to answer NOTE Intercom calls will not go on Automatic Hold When using the speakerphone the camp on tone will come through the speaker CONFERENCE CALLS You may conference up to five parties you and four others in any combination of outside lines and internal stations in any order While engaged in a conversation press the CONFERENCE button a...

Page 34: ... and transfer them as usual or reestablish another conference CONFERENCE GROUPS Users can create up to six Conference Groups with five members each including yourself They can then call all members or only selected members of this group at the same time As each member answers their status is indicated in the display Depending whether the member is either IN the conference or OUT of the confer ence...

Page 35: ... the select SUPERVISOR then cursor to another internal sta tion then press ENTER and hang up Control of the conference is passed to this station You are free to go about your business FORWARDING CALLS This option allows for one button Call Forward setting You may forward your calls to another station station group or external destination Call forwarding may be set in several different manners 1 Fr...

Page 36: ...d All call can transfer the call to the for warded station This is useful when you are expecting an important call but you do not wish to be disturbed by other calls 3 When a station user places his her keyset in Forward All mode and he she does not have a FORWARD ALL button the TRANSFER button will light to indicate Forward All has been set and calls to this station have been trans ferred elsewhe...

Page 37: ...code MY GROUP PICKUP If desired a new access code can be assigned to pickup ringing calls in the same pickup group as you are in Like 66 above except you do not need to dial the desired group number See your installation company for the assigned access code MY GROUP PICKUP __________________ PRIVACY RELEASE This feature will allow another station to join in our conversation by releasing pri vacy o...

Page 38: ...et on hook press the SPEED DIAL button or dial 16 Dial the desired speed dial number The telephone number is automatically dialed for you NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER button before you begin dialing From the LCD Press the MENU button Scroll to the PHONEBOOK option press ENTER Scroll to SEARCH press ENTER Choose the method t...

Page 39: ...d with that number is dis played If you press ENTER without entering a number all registered numbers will be displayed Notes Entering 123 searches all numbers that include the 123 in them Entering 305 searches all numbers that begin with 305 Entering 3000 searches all numbers that end with 3000 4 BY GROUP Searches for an entries by group information registered Scroll to group or enter associated n...

Page 40: ...uick and easy dialing of frequently used numbers While on hook press TRANSFER and then dial 107 Press a One Touch Speed Dial button Dial the speed dial number 00 49 or 500 999 that you want assigned to this button Press TRANSFER to store your selection To call this telephone number just press the One Touch Speed Dial button NOTE If the Hot Keypad feature has been turned off you must first lift the...

Page 41: ...e you are on an outside call listening to a busy signal and you want to redial the same number dialed Press the REDIAL button This will hang up your existing call and manually redial the same number dialed You can repeat this operation for a limited number of attempts SAVE NUMBER WITH REDIAL To save the number you just dialed for later use press the SAVE REPEAT button before hanging up To redial t...

Page 42: ...u make another call auto redial is canceled 2 To cancel an auto retry lift and replace the handset PULSE TO TONE CHANGEOVER When making an outside call on a dial pulse line press All digits dialed after the with be sent as tones MEMO REDIALING When you are calling directory information you can store the number you are given using the SAVE feature There is no need for pencil and paper While you are...

Page 43: ...r 5 6 7 or 8 OR dial 9 to page all external zones After the attention tone make your announcement NOTE If you have a dedicated page zone button it is not necessary to press PAGE and dial a zone number ALL PAGE To page all designated keysets in internal zone 0 and all external zones at the same time Lift the handset Press the PAGE button or dial 55 Dial or press the ALL PAGE button After the attent...

Page 44: ...ss the PARK button and dial the announced orbit number 0 9 You will be connected to the parked call NOTES 1 You must have a PARK button or park access code to retrieve and place calls in park orbits 2 If the parked call is not retrieved within a pre programmed period of time it will recall your keyset and have a slow flashing amber light You cannot park and page intercom calls 3 If the Hot Keypad ...

Page 45: ...u begin dialing CANCELING MESSAGES To cancel a message indication that you left at another station dial 42 plus the extension number of the station at which you left a message To cancel all message indications left at your keyset dial 42 plus your extension Your MESSAGE button indicator will stop flashing and the TSI will go out NOTE If the Hot Keypad feature has been turned off you must first lif...

Page 46: ...des 01 20 listed on the back of this user guide To cancel any of these messages you might have selected dial 48 plus 00 Press TRANSFER to exit and store your selection NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER button You can have multiple programmed message buttons PMSG and each one can have a different message code Press any programmed...

Page 47: ... that call you can press the DND button and place your station in Do Not Disturb When you hang up at the end of the call DND will be automatically canceled and your key set will be able to receive new calls This feature requires a DND button MUTE You can mute the handset transmitter or the microphone during any conversa tion Press the MUTE button The MUTE button indicator will be lit steady To res...

Page 48: ...e alarm rings you will hear three short rings repeated three times Lift the handset to answer the alarm If you do not the alarm will alert you two more times at five minute intervals Set alarm for desired duration Everyday Once These alarms can be used to remind you of an appointment later in the day Once or as a daily reminder Everyday There are two possible alarms Each can be either a today Once...

Page 49: ... alarm number 1 2 or 3 Dial the time you want the alarm to go off Enter the time as HHMM hours and minutes using the 24 hour clock Dial 0 NOT SET 1 TODAY or 2 DAILY to select the alarm type Write your message using the dial pad keys Each press of a key selects a char acter Pressing the next key moves the cursor to the next position For exam ple if your message is TAKE MEDICATION press 8 once to ge...

Page 50: ... 4 5 DIAL 0 0 DIAL 1 space 1 DIAL 2 A B C 2 DIAL 3 D E F 3 DIAL 4 G H I 4 DIAL 5 J K L 5 DIAL 6 M N O 6 DIAL 7 P Q R S 7 DIAL 8 T U V Q 8 DIAL 9 W X Y Z 9 DIAL NOTES 1 When the character you want appears on the same dial pad key as the previ ous character press UP to move the cursor one space to the right 2 Other symbols are available for DIAL ANSWERING THE DOOR PHONE When you are programmed to re...

Page 51: ... EasySet users only Either person can press the BOSS button to make a voice call to the other sta tion Using the hot line will override DND at the other station This button will have a flashing indication when the other station is in use To transfer a call to a Boss in DND Press the TRANSFER button followed by the BOSS button Wait for the BOSS to answer to announce the call and hang up to complete...

Page 52: ... BOSS station in DND Receive three short double ring bursts followed by the text message from the Secretary Press ENTER to invoke REPLY option OR scroll to OK option and press ENTER If REPLY option is activated the Select Message screen is displayed Scroll to the desired message and press ENTER The message is sent to the Secretary keyset display and the Secretary station has the option to reply if...

Page 53: ...ged to a specific account During any outside C O call press the account ACC button Enter the 3 digit account code bin number when prompted OR If your button has an extender of 000 enter the account code maximum 12 characters including and and press ACC000 again OR If your button has an extender other than 000 001 999 account code con tained in that bin will automatically be entered for your LOCKIN...

Page 54: ... an OHVA and secure OHVA is ON you will hear the announce ment in the handset receiver if you are using the handset If secure OHVA is OFF then you will hear the announcement on the speaker if you are talking on the handset If you are using the speakerphone the announcement will always be heard through the speaker To make an off hook voice announcement Dial the extension number or press the DSS but...

Page 55: ...sion number but not calls to the group number If you have an IN OUT button with the group number assigned Press the IN OUT button The button indicator will be lit steady when your keyset is in the group Press the IN OUT button again to exit the group and the indicator will go blank Repeat as necessary If you do not have an IN OUT button Dial the IN OUT access code number ________________ then the ...

Page 56: ...s ENTER OR you may dial 6 and immediately enter the option Scroll to AME password and press ENTER to change status Press CANCEL to return to the Main Option Page OR press END to return to the idle screen AUTO CAMP ON This option allows intercom calls to be automatically camped on if possible when a busy station is called With the handset on hook press TRANSFER and then dial 110 Press 081 to turn C...

Page 57: ...asscode is 1234 You can change your station pass code whenever you desire While on hook press TRANSFER and then dial 101 Dial your old passcode Dial a new passcode must be four characters You can use 0 9 Redial the new passcode to verify If successful you will hear two beeps Four beeps indicate an incorrect code Reenter the code again Press TRANSFER to store the new passcode From the LCD Press MEN...

Page 58: ...s programmed for Auto Answer and you have Forward No Answer FNA turned on you must answer screened transfers by pressing the SEND button before your FNA timer expires or the call will forward SET ANSWER MODE CO Your incoming CO calls can be set to follow the intercom answer mode While on hook press TRANSFER and then dial 110 Dial 15 to access AUTO ANS CO Press the VOLUME UP or DOWN key to change s...

Page 59: ...e option Scroll to HEADSET USE and press ENTER to change option status Press CANCEL to enter change and return to Main Configuration Menu OR press END to return to idle screen Your keyset may be equipped with a Headset mode button If it is so equipped pressing this button while the button indicator is blank will cause the keyset to enter headset mode and the button indicator to be lit solid to ind...

Page 60: ... portion of an ongoing internal page after you return your keyset to idle To enable this feature With the handset on hook press TRANSFER and then dial 110 Dial 051 to turn this feature on or 050 to turn it off Press TRANSFER to store your selection From the LCD Press MENU button Scroll to SETUP and press ENTER Scroll to STATION ON OFF and press ENTER OR you may dial 6 and immediately enter the opt...

Page 61: ...ll In order for this option to work the station must also be programmed for auto answer see Set Answer Mode Press MENU button Scroll to SETUP option press ENTER Scroll to STATION ON OFF and press ENTER OR you may dial 6 and imme diately enter the option Scroll to AUTO ANS CO CALL press ENTER to change option status Press CANCEL to enter change and return to Main Configuration Menu OR press END to ...

Page 62: ...urn CID REVIEW ALL on or 120 to turn it off Press TRANSFER to store your selection From the LCD Press MENU button Scroll to SETUP option press ENTER Scroll to STATION ON OFF and press ENTER OR you may dial 6 and imme diately enter the option Scroll to CID REVIEW ALL press ENTER to change option status Press CANCEL to enter change and return to Main Configuration Menu OR press END to return to idle...

Page 63: ... have a LOG button programmed on your keyset and assigned a review list Each IN and OUT list can be up to 50 numbers maximum They are assigned in blocks of 10 each Press the LOG key Press either the IN or OUT key View the first IN OUT telephone number At this point you may select one of the three options related to this number or use the UP DOWN keys to scroll through your list of calls Press the ...

Page 64: ...by following these steps Press the DIR button DIRECTORY Select the directory you wish to use PERS personal speed dial numbers SYS system speed dial numbers or STN station names Dial the button on the keypad that corresponds to the first letter of the name you wish to search for Use the UP and DOWN arrows to scroll through the names Press the DIAL soft key to dial the number NOTE A DIR button can h...

Page 65: ...matic timer is on the call duration time is restarted AUTO TIMER Display keyset users may have the timer automatically start when they answer incoming calls or after a short delay on an outgoing call With the handset on hook press TRANSFER and then dial 110 Dial 011 to turn the auto timer on or 010 to turn it off Press TRANSFER to store your selection From the LCD Press MENU button Scroll to SETUP...

Page 66: ...e TRANSFER key to store the speed dial name Repeat for each speed dial bin if necessary See Programming Personal Speed Dial Numbers Section STATION NAMES See Application Program Menus My Phone MANAGING KEY ASSIGNMENTS You can view your key assignments and add extenders to some of your program mable keys for easy one touch operation of frequently used features While on hook press TRANSFER and then ...

Page 67: ...another display keyset Only the display keysets that are allowed in system programming MMC 611 will receive the TEXT MESSAGE soft key in the display and use this feature Familiarization with the two digit message numbers you will use the most will make this procedure quick and easy However if you do not know them use the UP DOWN button to scroll to the desired message then press SEND The basics st...

Page 68: ...AGE MUTE Press TRANSFER Transfer RETURN Dial 205 205 busy OHVA CAMP ON OHVA to 205 OHVA from 201 TMSG REJECT Wait for reply GIVE THE CALL TMSG 01 SEND Dial 03 or press twice ASK THEM TO HOLD TMSG 03 SEND ASK THEM TO HOLD Wait for reply TMSG EXIT 702 01 45 701 05 55 CONF PAGE MUTE CONF PAGE MUTE 5112l_guide qxp 5 9 2006 9 19 AM Page 67 ...

Page 69: ...r keyset you can press the NEXT button to display the Caller ID information associated with the call in queue at you keyset Either the CID name or CID number will show in the display depending on you Name Number selection To view Caller ID information for calls that have been camped on to your keyset press the NEXT button SAVING THE CALLER ID NUMBER At any time during an incoming call that provide...

Page 70: ... you retrieve the call This may influ ence how you choose to handle the call From an idle keyset Press the INQUIRE button OR press the CID button and then the INQUIRE soft key Dial the trunk number You may now answer the call by pressing the ANS button OR you may use NND to view more information about this call OR you can return to the idle condition by pressing IGNORE If you are on a call Press t...

Page 71: ...EW button OR press the CID button and then press the REVIEW soft key If you have entries in your review list the most recent call will be shown first You can now CLEAR this entry OR use NND to view more information about this call OR Press DIAL to call this person back OR press SCROLL and then press STORE to save this number in a personal speed dial bin NOTES 1 Each keyset defaults with ten review...

Page 72: ...e within the menu you may scroll to the desired option func tion dial the associated option function number or press the asso ciated select button on either side of the display Press END button to exit programming PHONEBOOK This menu allows you to maintain a contact list of addresses phone numbers names speed numbers and call logs Refer to Speed Dialing and Programming Section E DIARY 1 WAKE UP CA...

Page 73: ...to view the time left until an event or time since event occurred Use to monitor deadlines sched ules etc 8 UNIT CONVERT Weights and Measures conversion application Allows you to convert units of weights and measures into other units Choose desired function LENGTH WEIGHT AREA VOLUME TEMPERATURE press ENTER Scroll LEFT RIGHT to select base unit Scroll DOWN and ENTER VALUE to be converted Scroll DOW...

Page 74: ...OUND SCREEN This option allows the user to set ring tones volume and screen settings Use the directional ARROW KEYS to browse and ENTER to save 1 Ring Tone Select Select from 3 categories of ring tones from your phone 2 Keytone Select Selects the tone heard when pressing any button on your phone 3 Volume Sets various volume levels on your phone 4 Select Background Select the background for your id...

Page 75: ...on press AME PASSWORD Allows password protection of AME feature on set This prevents unauthorized listening to messages being left AUTO CAMPON Allows intercom calls to be automatically camped on to when a busy station is called DIS SPDNAME Allows the speed dial associated name to be displayed while number is being dialed SECURE OHVA Allows OHVA calls to be received by station in conversation on ha...

Page 76: ...PASSWORD Changes the four digit password that can lock the phone from use 4 LOCKED Sets the lock status of the phone This will restrict access to the phone UNLOCKED Full Access LOCKED OUT Restricts outgoing calls LOCK ALL Restricts complete access to phone 5 PRIVATE LIFE PROTECTION Retricts access to the MENU button using a password 6 PHONE VERSION Displays the software version of the telephone 7 ...

Page 77: ...sages Another very common Subscriber Service is Access Manager This allows you con trol over when and where you receive your calls as well as what to speak to your callers in the event you are unable to speak to them directly The events are referred to as Call Conditions No Answer Busy and Blocked are the most com monly used Call Conditions This guide can be used by Subscribers from within the off...

Page 78: ...her than your Own or checking a mailbox associated with a different station Press the VMMSG key or dial the SVMi E Series group number You will be prompted to enter a password Press This will take you to the Main Auto Attendant Menu Press plus the Subscriber number of your choice You will be prompted to enter you password At this point the inside and outside callers follow the same instructions Yo...

Page 79: ...enu SVMi 8 Subscriber Services Menu SVMi E Series Subscriber Services Menu NOTE All options shown MAY NOT be authorized If an option is not available please speak to your system administrator 5112l_guide qxp 5 9 2006 9 19 AM Page 78 ...

Page 80: ...73 5112l_guide qxp 5 9 2006 9 19 AM Page 79 ...

Page 81: ...your mailbox your VMMSG key will be lit Call the SVMi E Series by pressing this key and when prompted enter your password You will then be at the Subscriber Services Menu Select 1 to listen to new messages or 3 to listen to saved messages Note After you enter your password if Autoplay of New Messages is enabled and you have new messages the SVMi E Series will begin to play them automatically A sub...

Page 82: ...hed faxmail document s Faxmail docu ments can be delivered to any fax machine of your choice as long as out calling is authorized You can also have faxmail messages automatically delivered to the fax machine of your choice 6 Forward the message and saves a copy The subscriber can be selected by dialing their mailbox number nnn using the directory service or you may also add comments and leave it a...

Page 83: ...the scan button on a radio It will allow you to find a specific mes sage quickly To stop scanning press 1 Cancel and return to previous menu 11 or 33 GROUP NEW OR OLD MESSAGES Messages can be grouped as either Reminders press 3 or Messages from a spe cific sender press 9 Additionally you can press and hear a summary of your mailbox contents a Number of messages b Number of reminders c Number of ur...

Page 84: ...ery 5 Reply Required Exit Scheduling Future Delivery If after recording a message you select 5 to schedule future delivery you will be able to set message attributes and set this message as Immediate Delivery 1 Next Few Hours 2 End of Current Business Day based on your Availability Schedule 3 Beginning of Next Business Day based on your Availability Schedule 4 A Coming Day of the Week 5 Specific D...

Page 85: ...ontrol of his calls to another Subscriber The Forwarded To Subscriber will now be in control of the caller and the caller will NOT return to originating Subscriber s Mailbox If the Forwarded To Subscriber does not answer the caller it will now follow what ever the Forwarded To Subscriber has set up for their call conditions The Caller will hear Forwarding to Subscriber Name before actually being f...

Page 86: ...y be acces sible in more complex systems Your Personal Greeting will be played every time someone dials your extension and you do not answer You may record up to 9 Personal Greetings and you may assign any one of them to be active There are several different Call Coverage conditions to which you may assign any of your 9 greetings The Call Coverage Conditions are No Answer Busy and Do Not Disturb o...

Page 87: ...ur call but I m going to be out of the office for the next few hours If someone else can help you please enter the extension number now Or to leave me a message press 1 4 Night Greeting Used during the time period you are scheduled UNAVAILABLE usually after business hours during the evening and at night This option is available only if the Administrator has assigned you the Scheduling feature Exam...

Page 88: ... your mail box using the VT VoiceMail Transfer key This option is available only if the Administrator has assigned you the Mailbox Greeting Option feature Example Hi this is John Smith Please leave me a message I will call you as soon as I can Note This greeting will only play if none of the 5 personal greetings has played to the caller A common usage for this Greeting is when another Subscriber i...

Page 89: ...ould like to be paged Press 3 to be notified on urgent messages only Press 4 to set the pager phone number 3 Undelete When this function is activated the SVMi E Series will allow you to undelete any messages that you have recently deleted up to the programmed Daily Maintenance Time which is set to 3 a m by Default the following morning From the Subscriber Services Menu press 6 for Mailbox Administ...

Page 90: ...sage If this is disabled the information must be requested manually by pressing 00 To enable or if already enabled toggle and disable this feature From the Subscriber Services Menu press 6 for Mailbox Administration Press 6 to Set Auto Play of Message Information 9 MESSAGE BROADCAST This option will only be available if it has been allowed by the System Administrator Broadcast to All Mailboxes If ...

Page 91: ...n your subscriber space ie Follow Me Message Alert Pager Alert and Direct Call 3 Schedule Availability Allows you to enter a weekly availability schedule for use with Night Personal Greeting and the Auto Night Intercept feature Follow the spoken directions to enter the days of the week and times you are generally available to talk to your callers All other times you will be considered unavailable ...

Page 92: ...w you will not be included in the Dial by Name Directory 3 Entering your Directory Name Use this option to enter your Directory Name Your Directory Name is used by callers to find you if they do not know your extension number From the Subscriber Services Menu press 7 3 The current Directory Name will be played as a string of digits that are equal to your name spelled out on your telephone keypad F...

Page 93: ...them The operation of this feature is similar to screening a call on a home answering machine Your keyset must be set to forward on no answer to voice mail After ringing your station the caller will be connected to your voice mail and hear your personal greeting before leaving a message During this time you will be monitoring the connection between the caller and your voice mail box At this time y...

Page 94: ...on while a message is being left press the flash ing AME indicator and enter your station password not your SVMi E Series pass word You will then hear the message being left Call Record If you have a call record button assigned to your phone you may press it at any time to record the conversation in progress If you have a display keyset you will also have the soft key options to pause and time the...

Page 95: ...ial a busy exten sion press to connect directly with the mailbox Self Memo Reminder Pressing will leave a message in your own mailbox This is useful to remind yourself of things to do now or in the future Messages can be sent with future delivery so you can have the system call you when items become due INTERACTIVE DISPLAYS Display keyset users have the added advantage of using the soft keys and d...

Page 96: ..._______________________ 11 _________________________ _________________________ 12 _________________________ _________________________ 13 _________________________ _________________________ 14 _________________________ _________________________ 15 _________________________ _________________________ 16 _________________________ _________________________ 17 _________________________ _________________...

Page 97: ..._______________________ 36 _________________________ _________________________ 37 _________________________ _________________________ 38 _________________________ _________________________ 39 _________________________ _________________________ 40 _________________________ _________________________ 41 _________________________ _________________________ 42 _________________________ _________________...

Page 98: ...10 Gone Home 11 _____________________________ 12 _____________________________ 13 _____________________________ 14 _____________________________ 15 _____________________________ 16 _____________________________ 17 _____________________________ 18 _____________________________ 19 _____________________________ 20 _____________________________ Feature Access Codes 10 xxx Pick Up A Parked Call 12 xxx ...

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