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Samsung OFFICESERV 7100, Technical Manual

The Samsung OFFICESERV 7100 is a feature-rich communication system for businesses. Easily navigate through its functions with the comprehensive User Manual available for free download from manualshive.com. With step-by-step instructions and troubleshooting tips, optimize your experience with this advanced office solution.

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OfficeServ 7100 

PROGRAMMING 

TECHNICAL MANUAL 

PART 5   APRIL  2007 

 

5.3.51  

Open Block Table 

Query

DESCRIPTION: 

The OfficeServ 7100 automated attendant is programmed with a series of 
programming object called blocks. The Query block is a specialized block 
designed to take voice or DTMF input from the user and store it in a message 
that is then sent to a voicemail box. Multiple query blocks can be chained 
together to aggregate multiple questions into one message. This type of setup is 
commonly used for service call centers and survey centers. 

SELECTION SCREEN: 

 

To edit a block click the Label Name. 

Home Page

Table of Contents

Summary of Contents for OFFICESERV 7100

Page 1: ...ALPHABETICAL ORDER 1 6 1 1 7 MMC S ASSOCIATED BY CATEGORY 1 7 1 2 PROGRAM PROCEDURES 2 1 OVERVIEW 2 1 1 MMCS APPEAR IN NUMERICAL ORDER 3 VOICEMAIL AND AUTOMATED ATTENDANT PROGRAMMING ARCHITECTURE 3 1 OVERVIEW 3 1 1 4 AUTOMATED ATTENDANT PROGRAMMING OVERVIEW 4 1 PROGRAMMING OVERVIEW 4 1 1 4 2 PROGRAMMING LEVELS 4 2 1 4 3 DATABASE MANAGEMENT 4 3 1 4 4 DEFAULTING THE AUTOMATED ATTENDANT 4 4 1 4 5 PRO...

Page 2: ...ANAGEMENT 6 3 1 6 4 DEFAULTING THE VOICEMAIL 6 4 1 6 5 PROGRAM LIST IN ORDER OF APPEARANCE 6 5 1 6 6 PROGRAM LIST IN ALPHABETICAL ORDER 6 6 1 7 VOICEMAIL PROGRAMMING PROCEDURES 7 1 ACCESSING TUI PROGRAMMING 7 1 1 7 2 ACCESSING WEB PROGRAMMING 7 2 1 7 3 PROGRAMMING SCREEN ELEMENTS 7 3 1 8 VOICEMAIL AND AUTOMATED ATTENDANT APPLICATION DESIGN 8 1 OVERVIEW 8 1 1 OfficeServ 7100 PROGRAMMING TECHNICALMA...

Page 3: ... view create or change customer data Programming is simply deciding what needs to be done and knowing which MMC is used to do it For example use MMC 601 to create a station group System speed dial numbers are entered in MMC 705 and soft keys are assigned to individual keysets using MMC 722 System programming may be done from any two line display keyset The first thing you must do is open system pr...

Page 4: ...en required these keys will be referred to by the names described in the diagram ITP 5121D KEYSETS and DS 5000 Series KEYSETS This diagram illustrates the keys on ITP 5121 D DS 5021D DS 5014D and DS 5007S keysets that have special functions during programming When required these keys will be referred to by the names described in the diagram A B C D E F Home Page Table of Contents ...

Page 5: ...or all stations can be viewed or changed NOTE When the system is programmed for multiple tenant use each tenant has an individual customer passcode enabled in MMC 201 The access for tenant passcode is limited to only certain MMCs See MMC 201 for more details After opening programming with the customer passcode you must press TRSF to exit Now press TRSF and the MMC number you wish to access C Stati...

Page 6: ...e customer database or download save the entire customer database to a file This file can be saved as a back up and can be uploaded when required to restore the database The IS Tool can also be used to view the customer database offline and to send new loads of software upgrades to the MMC of a live system Home Page Table of Contents ...

Page 7: ...ents are reloaded into DRAM 3 MMC 256MB When you use MMC 815 and save the Database to MMC it copies the active Database from DRAM and saves it to MMC Card This way the most up to date database is saved to MMC Card This way the most up to date database is saved to MMC Card WHAT THIS MEANS TO YOU From the information described above you can see that if you made a programming change in KMMC and press...

Page 8: ... change takes effect immediately Likewise if you make a programming change using IS Tool and click the SAVE button the change is effective immediately and is saved to SDRAM active system database 1 4a MP10 DEFAULTING THE SYSTEM You can default the system by turning the MP10 battery backup switch OFF for at least 30 seconds and then ON again Turning the battery backup switch OFF then ON again will ...

Page 9: ... 3 IMPORTANT REMINDER When first installing the MP10a always press and hold the reset switch for 7 to 10 seconds during bootup to reset and clear memory This will ensure that you begin with clean default data Now begin entering customer data Home Page Table of Contents ...

Page 10: ...OW LICENSE STATUS 410 ASSIGN DISA TRUNK 200 OPEN CUSTOMER PROGRAMMING 412 ASSIGN TRUNK SIGNAL 201 CHANGE CUSTOMER PASSCODE 414 ASSIGN CALLER ID ANI TRUNKS 202 CHANGE FEATURE PASSCODE 415 REPORT TRUNK ABANDON DATA 203 ASSIGN UA DEVICE 417 TRK TMC GAIN 204 COMMON BELL CONTROL 418 TRUNK GAIN CONTROL 205 ASSIGN LOUD BELL 419 DISTINCTIVE RINGING 206 BARGE IN TYPE 421 TRUNK COS 207 ASSIGN VM AA PORT 422...

Page 11: ...IT TABLE 830 ETHERNET PARAMETERS 711 LCR TIME TABLE 831 MGI PARAMETERS 712 LCR ROUTE TABLE 832 VOIP OUTBOUND DIGITS 713 LCR MODIFY DIGIT TABLE 833 VOIP IP ADDRESS 714 DID NUMBER AND NAME TRANSLATION 834 H 323 OPTION 715 PROGRAMMED STATION MESSAGE 835 MGI DSP OPTION 717 MY AREA CODE 836 H 323 GK OPTION 718 UCD AGENT ID 837 SIP OPTIONS 719 IDLE DISPLAY 838 PRIVATE IP ADDRESS 720 COPY KEY PROGRAMMING...

Page 12: ...ONES 424 CARD RESTART 840 IP SET INFO 728 CID ANI TRANSLATION TABLE 223 ISDN SERVICE TYPE 759 CLI RINGING 107 KEY EXTENDER 826 CLOCK SOURCE 111 KEYSET RING TONE 204 COMMON BELL CONTROL 829 LAN PRINTER PARAMETER 118 CONFERENCE GROUP 120 LARGE LCD OPTION 432 CONNECTION STATUS 310 LCR CLASS OF SERVICE 700 COPY COS CONTENTS 710 LCR DIGIT TABLE 720 COPY KEY PROGRAMMING 713 LCR MODIFY DIGIT TABLE 313 CO...

Page 13: ...TRUNK MOH SOURCE 614 SET A STATION C O LINE CALL GROUP 404 TRUNK NAME 837 SIP OPTIONS 406 TRUNK RING ASSIGNMENT 842 SIP STATION INFORMATION 412 TRUNK SIGNAL 839 SIP USER 409 TRUNK STATUS READ 324 SLI2 GAIN 405 TRUNK TELEPHONE NUMBER 510 SLI RING CADENCE 403 TRUNK TOLL CLASS 725 SMDR OPTIONS 503 TRUNK WIDE TIMER 606 SPEED BLOCK 203 UA DEVICE 122 SPOT INFO SPD 718 UCD AGENT ID 301 STATION COS 607 UC...

Page 14: ...NT 210 SYSTEM I O PARAMETER 804 DISA ALARM RINGING STATION 214 SYSTEM OPTION 861 DISA PASSWORD 764 SYSTEM RESOURCE 850 DOOR RING ASSIGNMENT 211 SYSTEM VERSION DISPLAY 727 ETHERNET PARAMETER 830 TRAFFIC REPORT PRINTOUT 219 HARDWARE VERSION 859 UA DEVICE ASSIGNMENTS 203 HOLIDAY ASSIGNMENT 512 VIRTUAL CABINETS 857 STATION LEVEL PROGRAMS ALLOW CALLER ID ANI 312 PORT CLEAR 890 BACKGROUND MUSIC SOURCE 3...

Page 15: ...E COUNTERS 500 PULSE MAKE BREAK RATIO 504 TONE CADENCE 506 RING PLAN TIME ASSIGNMENT 507 TRUNK WIDE TIMER 503 SINGLE LINE RING CADENCE 510 GROUP BLOCK ZONE PROGRAMMING CID ANI REVIEW BLOCK 608 SPEED BLOCK ASSIGNMENT 606 EXTERNAL PAGE ZONE ASSIGNMENT 605 STATION GROUP NAME 602 MGI GROUP 615 STATION GROUP PROGRAMMING 601 MGI USER 616 ASSIGN INTERNAL PAGE ZONES 604 OPERATOR GROUP ASSIGNMENT 600 TEXT ...

Page 16: ...INK ID ASSIGNMENT 820 NETWORK OPTIONS 825 VOIP ACCESS NUMBER 863 MGI USER 616 ETHERNET OPTIONS 830 PRIVATE IP ADDRESS 838 H 323 GK OPTION 836 SIP STATION INFORMATION 842 H 323 OPTION 834 SIP USER 839 IP SET INFO 840 SIP OPTIONS 837 MGI DSP OPTION 835 SYSTEM IP OPTION 841 MGI GROUP 615 VOIP IP ADDRESS 833 MGI PARAMETERS 831 VOIP OUTBOUND DIGITS 832 WIRELESS WLI PARAMETERS 845 WLAN CONFIGURATION 849...

Page 17: ...MC codes 100 855 and have other programming to do press SPEAKER to exit the MMC but stay in the programming mode and use one of the following methods 1 Dial another MMC code directly and continue programming 2 Press VOLUME UP and DOWN keys to scroll through all MMC codes When the desired MMC code is reached press SPEAKER and continue programming Pressing TRANSFER will always save changes and exit ...

Page 18: ... ALL CALLS The keyset cannot make or receive any calls When in this mode the HOLD key of an iDCS DS or ITP keyset will light steady RED PROGRAM KEYS UP DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPEAKER Used to store data and advance to next MMC HOLD Used to clear previous entry ANS RLS Used to select ALL ACTION DISPLAY 1 Press TRANSFER...

Page 19: ...0 Press UP or DOWN key to make selection and press RIGHT soft key to return to step 2 4 Press TRANSFER to save and exit OR Press SPEAKER to save and advance to next MMC DEFAULT DATA ALL STATIONS UNLOCKED RELATED ITEMS STATION USER PROGRAMMING Home Page Table of Contents ...

Page 20: ...riction override or for DISA access PROGRAM KEYS UP DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPEAKER Used to store data and advance to next MMC HOLD Used to clear previous entry ACTION DISPLAY 1 Press TRANSFER 101 Display shows 201 PASSCODE PASSCODE 4444 2 Dial keyset number e g 205 OR 205 PASSCODE PASSCODE 4444 Use UP or DOWN to scro...

Page 21: ...WARD DND 0 FORWARD CANCEL This option will cancel any call forwarding set in MMC 102 It will not remove the programmed destination and will not override any preset forward settings in MMC 316 1 FORWARD ALL This option when set will forward all calls to the programmed destination If the programmed destination is a station then that station can call the forwarded station to put calls through 2 BUSY ...

Page 22: ...L Press UP or DOWN to select station and press RIGHT soft key to move cursor 3 Dial 0 4 to select forward type OR 205 FORWARD 1 ALL CALL NONE Press UP or DOWN to select forward type and press RIGHT soft key to move cursor 4 Dial destination number e g 201 OR 205 FORWARD 1 ALL CALL 201 Press UP or DOWN to select destination and press RIGHT soft key to move cursor 5 Dial 1 for YES 0 for NO OR 205 FO...

Page 23: ...2 APRIL 2007 MMC 102 DEFAULT DATA NONE RELATED ITEMS MMC 301 ASSIGN STATION COS MMC 501 SYSTEM TIMERS MMC 502 FORWARD NO ANSWER TIMER MMC 701 ASSIGN COS CONTENTS MMC 722 STATION KEY PROGRAMMING MMC 723 SYSTEM KEY PROGRAMMING Home Page Table of Contents ...

Page 24: ...o Answer but the keyset will ring when the transfer is complete if the user has not pressed the ANS RLS key or lifted the handset 2 VOICE The keyset will not ring After a short attention tone callers can make an announcement but the ANS RLS key or handset must be used to answer calls PROGRAM KEYS UP DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and ...

Page 25: ... MODE VOICE ANNOUNCE Press UP or DOWN to select ring mode and Press RIGHT soft key to return to step 2 above 4 Press TRANSFER to store and exit OR Press SPEAKER to store and advance to next MMC DEFAULT DATA ALL KEYSETS RING RING FREQUENCY DEFAULT IS 5 RELATED ITEMS MMC 111 KEYSET RING TONE Home Page Table of Contents ...

Page 26: ...ing the A key will change the letter from upper case to lower case NOTE When the character you want appears on the same dial pad key as the previous character press the UP key to move the cursor to the right NOTE When STATION NAME is set to YES in MMC 704 changes to this MMC will also be saved as the station s voicemail Subscriber Name provided the station has voicemail iDCS DS and ITP KEYSETS COU...

Page 27: ... between upper case and lower case ACTION DISPLAY 1 Press TRANSFER 104 Display shows 201 STN NAME 2 Dial station number e g 205 OR 205 STN NAME _ Press UP or DOWN to select station and press RIGHT soft key to move cursor 3 Enter the station name using the procedure described above and press RIGHT soft 205 STN NAME SAM SMITH key to return to step 2 4 Press TRANSFER to store and exit OR Press SPEAKE...

Page 28: ...em recognizes a valid trunk or trunk group access number it will automatically insert the separator PROGRAM KEYS UP DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPEAKER Used to store data and advance to next MMC HOLD Used to clear previous entry B Used to insert a flash code F C Used to insert a pause code P D Used to insert a pulse tone ...

Page 29: ...PEED DIAL 05 9 4264100_ OR Press the RIGHT soft key to return to step 2 OR Press the LEFT soft key to return to step 3 Press HOLD button to clear an entry If an error is made use DOWN arrow to step back 5 Press F button to access MMC 106 Station Speed Dial Name OR Press TRANSFER to save and exit OR Press SPEAKER to save and advance to next MMC DEFAULT DATA NONE RELATED ITEMS MMC 106 STATION SPEED ...

Page 30: ... press the number 7 three times to get the letter S Now press the number 2 once to get the letter A Continue selecting characters from the table below to complete message Pressing the A key will change the letter from upper case to lower case NOTE When the character you want appears on the same dial keypad as the previous character press the UP key to move the cursor to the right iDCS DS and ITP K...

Page 31: ...00 Press UP or DOWN to select station and press RIGHT soft key to move cursor If selected station has no speed dial bins the display will be as shown and a new 305 SPEED NAME SPDBLK NOT EXIST station may be selected 3 Dial speed dial location e g 01 OR 205 SPEED NAME 01 _ Press UP or DOWN to scroll through location numbers and press RIGHT soft key to move cursor 4 Enter the location name using the...

Page 32: ...ial by name type 1 3 DP Direct Pickup extension or station group number DS Direct Station Select station number DT Direct Trunk EP Establish Call Pickup FWRD Call Forward 0 5 GCONF Group Conference 1 5 GPIK Group Pickup 01 20 IG IN Out of Group Station Group Number MMPG Meet Me Page 0 9 4 MS Manual Signaling MW Message Waiting extension or station group NPG Network Page NS Network Station PAGE Pag...

Page 33: ... and press RIGHT soft key to move the cursor 3 Press the RIGHT soft key to program the keyset 201 EXTD KTS 01 CALL1 OR Use UP and DOWN to scroll through the keyset and AOM s and use the right soft key 201 EXTD AOM1 01 DS to move the cursor 4 Enter key number e g 18 OR 205 EXTD KTS 18 DS Use UP and DOWN to scroll through keys and use RIGHT soft key to move the cursor OR Press the key to be programm...

Page 34: ... COPY KEY PROGRAMMING MMC 721 SAVE STATION KEY PROGRAMMING MMC 722 STATION KEY PROGRAMMING MMC 723 SYSTEM KEY PROGRAMMING MMC 724 DIAL NUMBERING PLAN NOTE When the RIGHT soft key will not move the cursor to the right you are attempting to add an extender to a key that cannot have one Home Page Table of Contents ...

Page 35: ...croll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPEAKER Used to advance to next MMC ACTION DISPLAY 1 Press TRANSFER 108 Display shows first station 201 STN STATUS PORT C1 MP V01 2 Dial station number e g 205 OR 205 STN STATUS PORT C1 S1 P09 Press UP or DOWN to select station and press RIGHT soft key to move cursor 3 Dial 0 6 to select station status type ...

Page 36: ...ION TYPE DEPENDENT ON CONNECTED DEVICE PICKUP GROUP NONE SGR NONE BOSS SECR NONE PAGE ZONE NONE COS NUMBER 01 IN ALL RING PLANS RELATED ITEMS MMC 301 ASSIGN STATION COS MMC 302 PICKUP GROUPS MMC 303 ASSIGN BOSS SECRETARY MMC 601 ASSIGN STATION GROUP MMC 604 ASSIGN STATION TO PAGE ZONE Home Page Table of Contents ...

Page 37: ... of DAY and MON display and has two options 0 UPPER CASE Displays Friday as FRI and March as MAR 1 LOWER CASE Displays Friday as Fri and March as Mar PROGRAM KEYS UP DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPEAKER Used to store data and advance to next MMC HOLD Used to clear previous entry ANS RLS Used to select ALL ACTION DISPLAY 1 ...

Page 38: ...through modes and press RIGHT soft key to move cursor 4 Press UP or DOWN to scroll through formats and press RIGHT soft key to return to step 2 5 Press TRANSFER to store and exit OR Press SPEAKER to store and advance to next MMC DEFAULT DATA COUNTRY WESTERN CLOCK 12 HOUR DISPLAY LOWER CASE RELATED ITEMS MMC 505 ASSIGN DATE AND TIME Home Page Table of Contents ...

Page 39: ...EAKER button 04 KEY TONE Allows the user to hear a slight tone when pressing buttons on keyset 05 PAGE REJOIN Allows the user to hear the latter part of page announcements if keyset becomes free during a page 06 RING PREF When OFF requires the user to press the fast flashing button to answer a ringing call after lifting the handset 07 NOT FOR USA This field is reserved and can not be used for U S ...

Page 40: ...to press SEND button to make a call it works like a cell phone Enblock dialing must be enabled in MMC 861 17 STN NO RING When ON all incoming calls will not ring at stations 18 FEATURE TONE NOT FOR USE IN US 19 RCV GPU INFO Enables members of a pickup group with RCV GRP INFO set to ON to receive a short ring burst along with the call info when another member of the pickup group receives a call 20 ...

Page 41: ...HOLD ON If option 01 from above list is dialed at Step 2 201 STN ON OFF AUTO TIMER OFF If option 02 from above list is dialed at Step 2 201 STN ON OFF HEADSET USE ON If option 03 from above list is dialed at Step 2 201 STN ON OFF HOT KEYPAD ON If option 04 from above list is dialed at Step 2 201 STN ON OFF KEY TONE ON If option 06 from above list is dialed at Step 2 201 STN ON OFF RING PREF ON If ...

Page 42: ... CID REVW ALL ON DISP SPDNAME OFF AME PASSCODE OFF AUTO CAMPON OFF RING PREF ON PAGE REJOIN ON KEY TONE ON HOT KEYPAD ON HEADSET USE OFF AUTO TIMER ON ENBLOCK 2LCD OFF STN NO RING OFF RCV GPU INFO OFF MISSED CALLS OFF NO DISP TRK OFF RELATED ITEMS MMC 301 ASSIGN STATION COS MMC 701 ASSIGN COS CONTENTS Home Page Table of Contents ...

Page 43: ...re data and advance to next MMC HOLD Used to clear previous entry ANS RLS Used to select ALL ACTION DISPLAY 1 Press TRANSFER 111 Display shows 201 RING TONE SELECTION 5 2 Dial keyset number e g 205 OR 205 RING TONE SELECTION 5 Press UP or DOWN to select station and press RIGHT soft key to move cursor OR Press ANS RLS to select ALL ALL RING TONE SELECTION 3 Dial 1 8 to select ring tone OR 205 RING ...

Page 44: ...mbers are 1 2 and 3 In the case of Secondary Pair assignments MMC 217 the alarm only rings the station that is programmed and does not ring the paired station Entry Alarm Type Dial 0 NOTSET Dial 1 TODAY Dial 2 DAILY PROGRAM KEYS UP DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPEAKER Used to store data and advance to next MMC HOLD Used to...

Page 45: ...00ÎNOTSET 5 Dial entry from above list for alarm type e g 2 OR 205 ALM CLK 2 HHMM 1300ÎDAILY Press UP or DOWN to select alarm type and press RIGHT soft key to move cursor and return to step 2 6 Press TRANSFER to store and exit OR Press SPEAKER to store and advance to next MMC DEFAULT DATA ALARMS ARE NOTSET RELATED ITEMS NONE Home Page Table of Contents ...

Page 46: ...ver There are eight volume levels level 1 is the lowest and level 8 the highest 3 SPEAKER VOL This is the receive volume setting for conversations on the speaker phone of a keyset There are 16 volume levels level 1 is the lowest and level 16 the highest 4 BGM VOLUME This is the volume you will hear background music over the keyset speaker at when your keyset is idle and BGM is turned on There are ...

Page 47: ...4 3b Press UP or DOWN to select next volume 205 STN VOLUME HANDSET VOL 4 3c Press UP or DOWN to select next volume 205 STN VOLUME SPEAKER VOL 13 3d Press UP or DOWN to select next volume 205 STN VOLUME BGM VOLUME 3 4 Press TRANSFER to store and exit OR Press SPEAKER to store and advance to next MMC DEFAULT DATA RING VOLUME 4 OFF HOOK RING VOLUME 4 HANDSET VOLUME 4 SPEAKER VOLUME 13 BGM VOLUME 13 P...

Page 48: ...OGRAM KEYS UP DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPEAKER Used to store data and advance to next MMC HOLD Used to clear previous entry ANS RLS Used to select ALL ACTION DISPLAY 1 Press TRANSFER 115 Display shows 201 PGMMSG 00 CANCEL PGM MSG 2 Dial station number e g 205 OR 205 PGMMSG 00 CANCEL PGM MSG Press UP or DOWN to select s...

Page 49: ...ANSFER to store and exit OR Press SPEAKER to store and advance to next MMC DEFAULT DATA NO MESSAGES SELECTED MESSAGES 11 18 ARE BLANK FOR EACH STATION RELATED ITEMS MMC 715 PROGRAMMED MESSAGE MMC 722 STATION KEY PROGRAMMING MMC 723 SYSTEM KEY PROGRAMMING Home Page Table of Contents ...

Page 50: ...e to display when the alarm is sounded ENTRY ALARM TYPE DIAL 0 NOTSET DIAL 1 TODAY DIAL 2 DAILY Messages are written using the keypad Each press of a key will select a character Pressing the dial pad key will move the cursor to the next position For example if the directory name is SAM SMITH press the number 7 three times to get the letter S Now press the number 2 once to get the letter A Continue...

Page 51: ...MM ÎNOTSET 2 Dial station number e g 205 OR 205 ALM REM 1 HHMM ÎNOTSET Press UP or DOWN to select station and press RIGHT soft key to move cursor OR Press ANS RLS to select all stations ALL ALM REM 1 HHMM ÎNOTSET 3 Dial 1 3 to select alarm e g 2 OR 205 ALM REM 2 HHMM ÎNOTSET Press UP or DOWN to select alarm and press RIGHT soft key to move cursor 4 Enter alarm time in 24 hour clock format e g 1300...

Page 52: ... PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2008 MMC 116 7 Press TRANSFER to store and exit OR Press SPEAKER to store and advance to next MMC DEFAULT DATA ALARMS ARE NOTSET RELATED ITEMS NONE Home Page Table of Contents ...

Page 53: ... the number 7 three times to get the letter S Now press the number 2 once to get the letter A Continue selecting characters from the table below to complete message Pressing the A key will change the letter from upper case to lower case NOTE When the character you want appears on the same dial pad key as the previous character press the UP key to move the cursor to the right iDCS DS and ITP KEYSET...

Page 54: ...05 OR 205 TXTMSG 01 Blank Message Press VOLUME to select a station and Press the RIGHT soft button to move a cursor 3 Press the message number 01 10 e g 03 205 TXTMSG 03 Blank Message OR Press VOLUME to select a message and Press the RIGHT soft button to move a cursor 4 Enter a message using the table above maximum of 16 characters 205 TXTMSG 03 GIVE ME THE CALL Press the RIGHT soft button to save...

Page 55: ...ill move the cursor to the next position For example if the directory name is SAM SMITH press the number 7 three times to get the letter S Now press the number 2 once to get the letter A Continue selecting characters from the table below to complete message Pressing the A key will change the letter from upper case to lower case NOTE When the character you want appears on the same dial pad key as t...

Page 56: ...ess VOLUME to select a group number then press the RIGHT soft button to move the cursor 3 Press 0 to select a conference group name OR 205 GRP 2 NAME _ Press 1 4 to enter the conference group number OR Press VOLUME to select the desired sub menu and press the RIGHT soft button to move a cursor 4 Enter a conference group name Press the RIGHT soft button to save data 205 GRP 2 NAME A CONF GRP 5 Ente...

Page 57: ...s TRANSFER to exit the program or SPEAKER to move to the next program DEFAULT DATA NONE RELATED ITEMS MMC 612 ALLOW GROUP CONFERENCE OfficeServ EasySet Conference Button NOTES 1 Any keyset not assigned in MMC 612 will receive the following display XXXX CONF GROUP NOT PERMITTED 2 EasySet can be used to program Conference Groups for any 5112L or OfficeServ phone Users will find it more intuitive Hom...

Page 58: ...tral Office will be displayed first 2 NAME FIRST The Caller ID name received will be displayed first In the case of ANI or CLI the number must be programmed in the CID ANI translation table MMC 728 ANI does not provide names PROGRAM KEYS UP DOWN Used to scroll through options KEYPAD Used to enter selections SPEAKER Used to store data and advance to next MMC ANS RLS Used to select ALL ACTION DISPLA...

Page 59: ... to step 2 4 Dial display option 0 1 or 2 e g 2 OR 205 ANI DISP NAME FIRST Press UP or DOWN to select option and press RIGHT or LEFT soft key to return to step 2 5 Press TRANSFER to store and exit OR Press SPEAKER to save and advance to next MMC DEFAULT DATA NUMBER FIRST RELATED ITEMS MMC 312 ALLOW CID ANI MMC 414 ASSIGN CID ANI TRUNKS MMC 608 ASSIGN REVIEW BLOCKS MMC 728 CID ANI TRANSLATION TABLE...

Page 60: ...ow after the phone hangs up 5 AOM CURSOR Sets which programmable key should be highlighted on the AOM screen 6 VIDEO MODE Not for use in the USA 7 RING VIDEO Not for use in the USA PROGRAM KEYS UP DOWN Used to scroll through options KEYPAD Used to enter selections SPEAKER Used to store data and advance to next MMC ANS RLS Used to select ALL ACTION DISPLAY 1 Press TRANSFER 120 201 IDLE DISP CALENDA...

Page 61: ...IGHT soft button to move the cursor 5 Press TRANSFER to exit the program OR Press SPEAKER to move on to the next program DEFAULT DATA 0 IDLE DISPLAY CALENDAR 1 DS KEY DISPLAY TEL NUMBER 2 DIAL MODE ENBLOCK 3 CONV DISP SOFT MENU FIRST 4 CALENDAR CALENDAR 5 AOM CURSOR 01 6 VIDEO MODE AUTO START 7 RING VIDEO DISABLE RELATED ITEMS MMC 719 SCREEN GUIDE DATA Home Page Table of Contents ...

Page 62: ...is MMC is assigned on a per station basis Available languages are 00 ENGLISH 01 GERMAN 02 PORTUGAL 03 NORSK 04 DANISH 05 DUTCH 06 ITALY 07 SPANISH 08 SWEDISH 09 SPANISH USA 10 FRENCH CANADA 11 FINNISH PROGRAM KEYS UP DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor SPEAKER Used to store data and advance to next MMC ACTION DISPLAY 1 Press TRANSFER 121 Displa...

Page 63: ...gh stations numbers and press RIGHT soft key to move cursor 3 Dial 0 or 1 to change option OR 205 LANGUAGE SPANISH Press UP or DOWN key to select option Press RIGHT soft key to return to step 2 4 Press TRANSFER to store and exit OR Press SPEAKER to save and advance to next MMC DEFAULT DATA ALL STATIONS ENGLISH RELATED ITEMS NONE Home Page Table of Contents ...

Page 64: ...OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC 122 SPOT INFO SPD Reserved for Future Use Home Page Table of Contents ...

Page 65: ... here if EXEC STATE is set to OTHERS IN in item 1 above 3 STATE OUT Easyset displays the message programmed here if EXEC STATE is set to OTHERS OUT in item 1 above 4 ANS MODE When a secretary calls executive station using the BOSS key the executive station according to the settings for this option Status messages are written using the keypad Each press of a key will select a character Pressing the...

Page 66: ...al pad key as the previous character press UP to move the cursor one space to the right 2 Other symbols are available for DIAL PROGRAM KEYS UP DOWN Used to scroll through options KEYPAD Used to enter selections SPEAKER Used to store data and advance to next MMC ANS RLS Used to select ALL ACTION DISPLAY 1 Press TRANSFER 125 201 EXEC STATE IN THE ROOM 2 Enter a station number e g 205 OR 205 EXEC STA...

Page 67: ...select the desired executive state and press the RIGHT soft button to move the cursor 5 If there is more information to show enter the contents in STATE IN and 205 STATE IN WEEKLY MEETING STATE OUT and press the RIGHT soft button to move the cursor 6 If the executive s answer mode needs changed set the desired answer mode 205 ANS MODE AUTO ANSWER MODE at ANS MODE 7 Press TRANSFER to exit the progr...

Page 68: ...ode is entered TEL This option sets the number to dial when this MOBEX port is accessed You must include a trunk group in the dial string CLI This option sets the CLI to associate with this MOBEX port This option only has an affect if the MOBEX port is set as an Executive user in MMC 328 When set the system will automatically log this user into the MOBEX feature when dialling in to the system on a...

Page 69: ... OR 2001 MBR 1 4500 TEL 800 2145551 Press RIGHT soft key to set options 4 Press UP or DOWN to select an option OR 2001 MBR 1 4500 TEL 800 2145551 Press RIGHT soft key to set dial number 5 Press UP or DOWN to select an option OR 2001 MBR 1 4500 CLI 2145551234 Press RIGHT soft key to set inbound CLI 6 Press UP or DOWN to select an option OR 2001 MBR 1 4500 DEACT NO Press RIGHT soft key to set activa...

Page 70: ... DISPLAY 1 Press TRANSFER 199 MGI LICENSE STS MAX 004 2 Press the volume UP key to scroll to the next entry OR press TRANSFER to exit VMS LICENSE STS MAX 004 3 Press the volume UP key to scroll to the next entry OR press TRANSFER to exit SOFT PHONE STS USE 001 MAX 020 4 Press the volume UP key to scroll to the next entry OR press TRANSFER to exit SIP PHONE STS USE 000 MAX 010 5 Press the volume UP...

Page 71: ...nables access to all MMCs allowed in MMC 802 Customer Access MMC Number PROGRAM KEYS UP DOWN Select open or closed KEYPAD Used to enter passcode SPEAKER Save data and advance to next MMC TRANSFER Exit Programming ACTION DISPLAY 1 Press TRANSFER 200 Display shows ENABLE CUS PROG PASSCODE 2 Enter passcode ENABLE CUS PROG PASSCODE Correct code shows ENABLE CUS PROG DISABLE Incorrect code shows ENABLE...

Page 72: ...el and press UP or DOWN key to select 212 ALARM RING SELECT PROG ID MMC OR Enter MMC number and press RIGHT soft key to enter MMC 5 Press TRANSFER key to exit DEFAULT DATA DISABLE RELATED ITEMS MMC 201 CHANGE CUSTOMER PASSCODE MMC 501 SYSTEM WIDE TIMERS MMC 802 CUSTOMER ACCESS MMC NUMBER Home Page Table of Contents ...

Page 73: ...R Save data and advance to next MMC ACTION DISPLAY 1 Press TRANSFER 201 Display shows CUST PASSCODE NEW CODE _ 2 Enter new passcode via dial keypad maximum four digits CUST PASSCODE NEW CODE 4444 3 Verify new passcode via dial keypad CUST PASSCODE VERIFY 4444 Passcode verified go to step 4 OR CUST PASSCODE VERIFY SUCCESS Passcode failure Return to step 2 CUST PASSCODE VERIFY FAILURE 4 Press TRANSF...

Page 74: ...the number of DISA attempts are exceeded 2 ALARM CLR This is the passcode required to clear an alarm sensor 3 AA RECORD NOT USED This item will be removed in the future from the OfficeServ 7100 software 4 DELETE Hotel Motel feature passcode required to delete entries from a guest or meeting room bill NOT USED IN THE USA 5 WLAN This is the passcode to allow mobile stations to register to the WLI ca...

Page 75: ...l keypad CHANGE PASSCODE DISA ALARM 2516 Press RIGHT soft key to return to step 2 Continue to change other passcodes 4 Press TRANSFER to store and exit OR Press SPEAKER to store and advance to next MMC DEFAULT DATA RING PLAN 0000 DISA ALARM 5678 ALARM CLR 8765 DELETE 9999 NOT FOR USA MARKET WLI REGIST 0000 AA RECORD 4321 NOT FOR USA MARKET RELATED ITEMS MMC 410 ASSIGN DISA TRUNK MMC 507 ASSIGN AUT...

Page 76: ...zones is required a station group containing all four zone codes must be created PROGRAM KEYS UP DOWN Used to scroll through options KEYPAD Used to enter DN of selected device SPEAKER Used to store data and advance to next MMC HOLD Used to clear previous entry ACTION DISPLAY 1 Press TRANSFER 203 Display shows current assignment ASSIGN UA PORT NONE NO UA 2 Dial DN of UA device e g 205 OR ASSIGN UA ...

Page 77: ...d to enter selections SOFT KEYS Move cursor SPEAKER Used to store data and advance to next MMC ACTION DISPLAY 1 Press TRANSFER 204 Display shows current setting 204 COM BELL CONTINUOUS 2 Dial common bell number 363 COM BELL CONTINUOUS 3 Dial 0 for continuous or 1 for interrupted operation 363 COM BELL INTERRUPTED OR Use UP or DOWN to scroll through options Press RIGHT soft key to return to step 2 ...

Page 78: ...scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPEAKER Used to store data and advance to next MMC HOLD Clears previous entry ACTION DISPLAY 1 Press TRANSFER 205 Display shows current setting 205 LOUD BELL NO LOUD BELL 2 Dial loud bell number e g 362 362 LOUD BELL RING PAIR NONE 3 Enter station number e g 201 OR 362 LOUD BELL RING PAIR 201 Press UP or DO...

Page 79: ... on station and the barging in station will be muted PROGRAM KEYS UP DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPEAKER Used to store data and advance to next MMC ACTION DISPLAY 1 Press TRANSFER 206 Display shows BARGE IN TYPE NO BARGE IN 2 Dial 0 2 to select barge in type e g 2 OR BARGE IN TYPE WITHOUT TONE Press UP or DOWN to select b...

Page 80: ...MC is not used to assign voice mail card ports Voice mail card ports are assigned as voice mail ports automatically when the OfficeServ 7100 detects a voice mail card PROGRAM KEYS UP DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPEAKER Used to store data and advance to next MMC HOLD Used to clear previous entry ANS RLS Used to select ALL ...

Page 81: ...ICAL MANUAL PART 2 JANUARY 2009 MMC 207 4 Press TRANSFER to store and exit OR Press SPEAKER to store and advance to next MMC DEFAULT DATA NORMAL PORT RELATED ITEMS MMC 726 VM AA OPTIONS MMC 601 STATION GROUP Home Page Table of Contents ...

Page 82: ... Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPEAKER Used to store data and advance to next MMC HOLD Used to clear previous entry ANS RLS Used to select ALL ACTION DISPLAY 1 Press TRANSFER 208 Display shows 209 RING TYPE ICM RING 2 Dial station number e g 205 OR 205 RING TYPE ICM RING Press UP or DOWN to select station and press RIGHT soft ke...

Page 83: ...OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC 208 DEFAULT DATA ICM RING RELATED ITEMS NONE Home Page Table of Contents ...

Page 84: ... selections SOFT KEYS Move cursor left and right RELEASE Used to store data and advance to next MMC HOLD Clears previous entry ACTION DISPLAY 1 Press TRANSFER 209 Display shows first AOM 301 64B MASTER MASTER NONE 2 Dial AOM number OR 301 64B MASTER MASTER NONE Use UP or DOWN to scroll through AOM numbers and use soft keys to move cursor 3a Enter station number e g 301 OR 301 64B MASTER MASTER 201...

Page 85: ... ON a UCD report for each UCD group is printed periodically for an external display panel The format of the print out is ASCII format The format is as follows 0 1 2 3 4 5 6 7 8 9 n d smdi header delimiter 0 UCD group number 1 4 digits 1 total answered call count 0 99999 2 unanswered call count 0 99999 3 all agents busy count 0 99999 4 average ring time 0 99999 in seconds 5 average call time 0 9999...

Page 86: ...o a station 14 ICM EXT FWD OFF When this option is on call forward external is allowed when intercom calls are placed to a station that has Call Forward External programmed and set 16 DID ERR TONE OFF This option was added to provide error tone when an invalid DID number is received The OfficeServ 7100 error tone should not be sent to the public network in the USA 24 TRSF CANCEL OFF When turned OF...

Page 87: ...ected 42 VoIP MFRALOC OFF When set to ON a DTMF receiver is assigned for VoIP tandem calling when a VoIP incoming trunk is connected to a VoIP outgoing trunk Note Except when H 245 signal mode is being used 43 NTWK AUTOTMR OFF This option controls whether an intercom call across the network link will have the auto timer come on when the call is received 46 PERI UCD SIO OFF When this option is set ...

Page 88: ... mailbox number then hang up OFF normal TRANSFER key operation 68 PAIR NO RING OFF When set to OFF a call to a busy station paired with another will ring at the paired station Turn this ON and a call to a busy station paired with another will not ring at the paired station 69 DISA NO ACT OFF Turn this ON to disconnect a caller to the DISA line when they take no action before the DISA NO ACTION TIM...

Page 89: ...al option number e g 0 Press RIGHT soft key to move cursor TEN ON AND OFF DISA PSWD OFF 3 Dial 1 for ON or 0 for OFF OR TEN ON AND OFF DISA PSWD ON Press UP or DOWN to make selection and press RIGHT soft key 4 Repeat steps 2 3 for other options OR Press TRANSFER to store and exit OR Press SPEAKER to store and advance to next MMC RELATED ITEMS LCR PROGRAMMING MOH PROGRAMMING CID PROGRAMMING MMC 714...

Page 90: ...001 20xx 4 Digit Station group 5001 50xx PROGRAM KEYS UP DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPEAKER Used to store data and advance to next MMC HOLD Clears previous entry ANS RLS Used to select ALL ACTION DISPLAY 1 Press TRANSFER 211 Display shows first door phone 229 DOOR RING 1 500 2 500 2 Dial door phone number e g 230 OR 230 ...

Page 91: ...R RING 1 301 2 500 OR Press UP or DOWN key to make selection and press RIGHT soft key 4 Press RIGHT soft key to return to step 2 OR Press LEFT soft key to return to step 3 OR Press TRANSFER to store and exit OR Press SPEAKER to store and advance to next MMC DEFAULT DATA STATION GROUP 500 RELATED ITEMS NONE Home Page Table of Contents ...

Page 92: ...lections SOFT KEYS Move cursor left and right SPEAKER Used to store data and advance to next MMC HOLD Used to clear previous entry ACTION DISPLAY 1 Press TRANSFER 214 Display shows DISA ALARM RING 1 500 2 500 2 Enter in valid destination number for ring plan e g 217 DISA ALARM RING 1 217 2 500 OR Press UP or DOWN key to make selection and press RIGHT soft key to advance cursor 3 Enter in valid des...

Page 93: ... stations 2 Secondary stations when dialed will also ring the primary extension 3 Message from secondary extension will display that secondary extension numbers Callback to extension secondary as well PROGRAM KEYS UP DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPEAKER Used to store data and advance to next MMC HOLD Used to clear previous...

Page 94: ...APRIL 2007 MMC 217 4 Press TRANSFER button to store and exit OR Press SPEAKER button to store and advance to next MMC DEFAULT DATA NONE RELATED ITEMS MMC 102 STATION FORWARDING MMC 301 STATION COS MMC 310 LCR CLASS OF SERVICE Home Page Table of Contents ...

Page 95: ...tation MMC 205 with an audible tone output to an external Amplifier 3 NOT USED Relays programmed as NOT USED have no defined function PROGRAM KEYS UP DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right RELEASE Used to store data and advance to next MMC HOLD Clears previous entry ACTION DISPLAY 1 Press TRSF 218 Display shows first relay 362 RELAY...

Page 96: ...AL PART 2 JANUARY 2009 MMC 218 4 Press TRSF to store and exit OR Press SPK to save and advance to next MMC DEFAULT DATA EXTERNAL PAGE RELATED ITEMS MMC 204 COMMON BELL MMC 601 STATION GROUP MMC 605 EXTERNAL PAGE ZONE Home Page Table of Contents ...

Page 97: ... is printed at this programmable time every day and all the totals are reset to 0 EVERY HOUR MM 00 A Traffic report will be printed every hour at this time THREE TIME SHIFT Up to three separate Start and End times may be programmed to report traffic within certain times of a day A report is printed at the end of each End time and all totals are reset to 0 When a report is printed the totals repres...

Page 98: ...me keys to select the printout type and use the RIGHT soft key to access TRAFFIC REPORT AUTO PRINT OFF TRAFFIC REPORT THREE TIME SHIFT 4 Enter the data for your selection In this case the start and end times TRAFFIC REPORT 1S S E 5 Press TRANSFER to store and exit OR Press SPEAKER to store and advance to next MMC DEFAULT DATA NO REPORT RELATED ITEMS MMC 829 LAN PRINTER OPTIONS Home Page Table of C...

Page 99: ...AM KEYS UP DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPEAKER Used to store data and advance to next MMC HOLD Used to clear previous entry ACTION DISPLAY 1 Press TRANSFER 223 Display shows 209 ISDN SVC VOICE 2 Enter the station number e g 210 OR 210 ISDN SVC VOICE Press UP or DOWN to select station and press RIGHT soft key 3 Select serv...

Page 100: ...OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC 223 DEFAULT DATA VOICE RELATED ITEMS NONE Home Page Table of Contents ...

Page 101: ... receive MOH upon answering the wake up call This MMC has three options Option Description AA GROUP STATION GROUP Determines which station group will be connected when a Wake Up call is answered This destination must be any station group assigned as VMSUCD MESSAGE NO PROMPT NO Determines which message will be played when a Wake Up call is answered This destination can be a custom recorded message ...

Page 102: ...A group number via keypad OR AUDIO PROMPT PROMPT NO NONE Press UP or DOWN to make selection 4 Press RIGHT soft key to enter selection and return to step 1 AUDIO PROMPT GROUP BUSY NONE 5 Press 0 1 or 2 on keypad to select option e g 1 AUDIO PROMPT RBT SOURCE NONE 6 Enter message number via keypad e g 301 OR AUDIO PROMPT RBT SOURCE 301 Press UP or DOWN to select message number and press RIGHT soft k...

Page 103: ...iceServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC 224 DEFAULT DATA STN GROUP NONE PROMPT NO NONE GROUP BUSY NONE RBT SOURCE NONE RELATED ITEMS MMC 601 STATION GROUPS Home Page Table of Contents ...

Page 104: ...et to ON a warning tone will be heard each time LCR advances to the next route VMAA FORWARD This feature selects whether C O calls can be forwarded to voice mail ON Permits forward to voice mail OFF No forward to voice mail INTRCOM SMDR When the station is set to OFF the station will not print intercom calls on SMDR FWD OVRD When set to OFF intercom calls from this station will not follow the call...

Page 105: ...to be heard through the handset or headset as well as the speakerphone PROGRAM KEYS UP DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPEAKER Used to store data and advance to next MMC HOLD Used to clear previous entry ANS RLS Used to select ALL ACTION DISPLAY 1 Press TRANSFER 300 Display shows 201 CUS ON OFF ACCESS DIAL ON 2 Dial station n...

Page 106: ... TRANSFER to store and exit OR Press SPEAKER to store and advance to next MMC DEFAULT DATA NO RCL FLASH OFF CID TO SLT OFF INTRCOM SMDR OFF SLT PWR DISC OFF GLISTEN SPKR OFF ALL OTHER FEATURES SET TO ON RELATED ITEMS LCR PROGRAMMING MMC 710 LCR DIGIT TABLE MMC 711 LCR TIME TABLE MMC 712 LCR ROUTE TABLE MMC 713 LCR MODIFY DIGIT TABLE Home Page Table of Contents ...

Page 107: ...OWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPEAKER Used to store data and advance to next MMC HOLD Used to clear previous entry ANS RLS Used to select ALL ACTION DISPLAY 1 Press TRANSFER 301 Display shows first station 201 STN COS 1 01 2 01 3 01 2 Dial station number e g 205 OR 205 STN COS 1 01 2 01 3 01 Use UP and DOWN to scroll through...

Page 108: ...step 2 5 Enter the next ring plan class of service e g 05 205 STN COS 1 05 2 01 3 01 OR Use UP and DOWN to scroll through classes of service and press RIGHT soft key to move cursor to the next ring plan OR Use UP and DOWN to scroll through classes of service and press LEFT soft key to return to previous step 6 Press TRANSFER to save and exit OR Press SPEAKER to save and advance to next MMC DEFAULT...

Page 109: ...to next MMC HOLD Used to clear previous entry ANS RLS Used to select ALL ACTION DISPLAY 1 Press TRANSFER 302 Display shows 201 PICKUP GRP PICKUP GRP NONE 2 Dial station number e g 205 OR 205 PICKUP GRP PICKUP GRP NONE Use UP or DOWN to select station number and press RIGHT soft key OR Press ANS RLS key to select ALL ALL PICKUP GRP PICKUP GRP 3 Dial pickup group number e g 05 OR 205 PICKUP GRP PICK...

Page 110: ...ROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC 302 DEFAULT DATA NO PICKUP GROUPS ASSIGNED RELATED ITEMS MMC 107 KEY EXTENDER MMC 722 STATION KEY PROGRAMMING MMC 723 SYSTEM KEY PROGRAMMING Home Page Table of Contents ...

Page 111: ...GRAM KEYS UP DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPEAKER Used to store data and advance to next MMC HOLD Used to clear previous entry ANS RLS Used to select ALL F BUTTON Used to toggle BOSS SECRETARY field ACTION DISPLAY 1 Press TRANSFER 303 Display shows BOSS STN NONE SECR 1 NONE 2 Dial BOSS station number e g 205 OR BOSS STN NO...

Page 112: ...IL 2007 MMC 303 4 Press LEFT soft key to return to step 2 and continue entries OR Press TRANSFER to store and exit OR Press SPEAKER to store and advance to next MMC DEFAULT DATA NONE RELATED ITEMS MMC 722 STATION KEY PROGRAMMING Home Page Table of Contents ...

Page 113: ...lections SOFT KEYS Move cursor left and right SPEAKER Used to store data and advance to next MMC HOLD Used to clear previous entry ANS RLS Used to select ALL ACTION DISPLAY 1 Press TRANSFER 304 Display shows 001 USE 301 DIAL YES ANS YES 2 Dial the station use group number e g 005 OR 005 USE 301 DIAL YES ANS YES Press UP or DOWN key to select station use group and press RIGHT soft key 3 Dial the tr...

Page 114: ...IAL NO ANS NO OR Dial 1 for YES or 0 for NO and press RIGHT soft key to return to step 2 5 Press TRANSFER to store and exit OR Press SPK to store and advance to next MMC DEFAULT DATA DIAL YES ANS YES RELATED ITEMS MMC 722 STATION KEY PROGRAMMING MMC 723 SYSTEM KEY PROGRAMMING MMC 614 ASSIGN USE GROUPS Home Page Table of Contents ...

Page 115: ...e cursor left and right SPEAKER Used to store data and advance to next MMC HOLD Used to clear previous entry ANS RLS Used to select ALL FEATURE KEYS 0 NONE No Account or Authorization code required NOT forced strictly voluntary 1 AUTHORIZE CODE Forces user to enter a valid four digit Authorization code listed in AUTHORIZATION CODE Table MMC 707 2 ACCT VERIFIED Forces user to enter a valid account ...

Page 116: ... OR 205 FORCD CODE ACCT VERIFIED Press UP or DOWN key to select option and press RIGHT soft key to return step 2 4 Press TRANSFER to store and exit OR Press SPEAKER to store and advance to next MMC DEFAULT DATA NONE RELATED ITEMS MMC 707 AUTHORIZATION CODE MMC 708 ACCOUNT CODE Home Page Table of Contents ...

Page 117: ...s SOFT KEYS Move cursor left and right SPEAKER Used to store data and advance to next MMC HOLD Used to clear previous entry B Used to insert a flash code F C Used to insert a pause code P D Used to insert a pulse tone conversion code C E Used to mask unmask following digits shows as or F Used to enter name for speed dial bin see MMC 106 ACTION DISPLAY 1 Press TRANSFER 306 Display shows 201 HOT LIN...

Page 118: ...ECHNICAL MANUAL PART 2 APRIL 2007 MMC 306 5 Press TRANSFER to store and exit OR Press SPEAKER to store and advance to next MMC DEFAULT DATA NONE RELATED ITEMS MMC 502 STN TIMERS OFF HOOK SELECTION TIMER Home Page Table of Contents ...

Page 119: ...re data and advance to next MMC HOLD Used to clear previous entry ANS RLS Used to select ALL ACTION DISPLAY 1 Press TRANSFER 308 Display shows current setting 201 BGM SOURCE BGM SOURCE NONE 2 Dial keyset number e g 205 OR 205 BGM SOURCE BGM SOURCE NONE Use UP or DOWN to scroll through keyset numbers and press RIGHT soft key to move the cursor OR Press ANS RLS to select all stations ALL BGM SOURCE ...

Page 120: ...NG TECHNICAL MANUAL PART 2 JANUARY 2009 MMC 308 DEFAULT DATA NONE RELATED ITEMS MMC 309 ASSIGN STATION MUSIC ON HOLD MMC 408 ASSIGN TRUNK MUSIC ON HOLD SOURCE MMC 724 NUMBER PLAN MMC 748 ASSIGN VMMOH Home Page Table of Contents ...

Page 121: ...g MOH sources are available 1 NONE 2 TONE 3 371 EXT MOH SOURCE These have the default MISC NUM PLANS in MMC 724 PROGRAM KEYS UP DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPEAKER Used to store data and advance to next MMC HOLD Used to clear previous entry ANS RLS Used to select ALL ACTION DISPLAY 1 Press TRANSFER 309 Display shows curre...

Page 122: ...OURCE 371 Press UP or DOWN key to make selection and press RIGHT soft key to return to step 2 4 Press TRANSFER to store and exit OR Press SPEAKER to store and advance to next MMC DEFAULT DATA TONE RELATED ITEMS MMC 308 ASSIGN BACKGROUND MUSIC SOURCE MISC 724 MISC NUM PLAN MMC 748 ASSIGN VM MOH Home Page Table of Contents ...

Page 123: ... and right SPK Used to store data and advance to next MMC HOLD Used to clear previous entry ANS RLS Used to select ALL ACTION DISPLAY 1 Press TRANSFER 310 Display shows 201 LCR CLASS LCR CLASS 1 2 Dial station number e g 205 OR 205 LCR CLASS LCR CLASS 1 Press UP or DOWN to select station and press RIGHT soft key to move cursor OR Press ANS RLS to select ALL stations ALL LCR CLASS LCR CLASS 3 Dial ...

Page 124: ...ICAL MANUAL PART 2 APRIL 2007 MMC 310 DEFAULT DATA LEAST COST ROUTING COS 1 RELATED ITEMS LCR PROGRAMMING MMC 710 LCR DIGIT TABLE MMC 711 LCR TIME TABLE MMC 712 LCR ROUTE TABLE MMC 713 LCR MODIFY DIGIT TABLE Home Page Table of Contents ...

Page 125: ...will be displayed PROGRAM KEYS UP DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPEAKER Used to store data and advance to next MMC HOLD Used to clear previous entry ANS RLS Used to select ALL ACTION DISPLAY 1 Press TRANSFER 312 Display shows 201 CID ANI NOT ALLOW 2 Dial station number e g 205 OR 205 CID ANI NOT ALLOW Press UP or DOWN to se...

Page 126: ...OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC 312 DEFAULT DATA ALLOWED RELATED ITEMS MMC 119 CID ANI DISPLAY MMC 414 ASSIGN CID ANI TRUNKS Home Page Table of Contents ...

Page 127: ...t MMC HOLD Used to clear previous entry ANS RLS Used to select ALL ACTION DISPLAY 1 Press TRANSFER 313 Display shows 001 COPY USABLE FROM 2 Enter group number e g 005 OR 005 COPY USABLE FROM Press UP or DOWN keys to make selection and press RIGHT soft key to move cursor 3 Enter group number to copy from cursor is returned to step 2 005 COPY USABLE FROM 003 OR Press UP or DOWN key to make selection...

Page 128: ...revious entry ANS RLS Used to select ALL ACTION DISPLAY 1 Press TRANSFER 314 Display shows 001 USE 001 DIAL YES 2 Dial the station use group number e g 005 OR 005 USE 001 DIAL YES Press UP or DOWN key to select station and press RIGHT soft key OR Press ANS RLS to select all groups 3 Dial the station use group number e g 004 OR 005 USE 004 DIAL YES Press UP or DOWN key to select station and press R...

Page 129: ...HNICAL MANUAL PART 2 APRIL 2007 MMC 314 DEFAULT DATA DIAL ALL STATION USE GROUPS CAN CALL OTHER STATION USE GROUPS YES RELATED ITEMS MMC 304 ASSIGN EXTENSION TRUNK USE MMC 614 SET STATION TRUNK USE GROUPS Home Page Table of Contents ...

Page 130: ...he Master assignment must be removed prior to using Customer Set relocation If the AOM or 64 button module Master station is not removed the error code ERROR NOT ALONE will appear on the LCD display A station must be in the idle state on hook to perform Customer Set Relocation If a wired location has a station port connected but no telephone instrument the Customer Set Relocation program will allo...

Page 131: ... to store data and advance to next MMC HOLD Used to clear previous entry ANS RLS Used to select ALL ACTION DISPLAY 1 Press TRANSFER 315 Display shows SET RELOCATION EXT _ EXT 2 Enter first station number e g 202 press RIGHT soft key to move cursor SET RELOCATION EXT 202 EXT _ 3 Enter second station number e g 210 Press RIGHT softkey to enter data SET RELOCATE EXT 202 EXT 210 Home Page Table of Con...

Page 132: ...APRIL 2007 MMC 315 4 Display will return to step 1 Go to step 2 SET RELOCATION EXT _ EXT OR 5 Press SPEAKER to advance to next MMC DEFAULT DATA NONE RELATED ITEMS MMC 722 STATION KEY PROGRAMMING MMC 723 SYSTEM KEY PROGRAMMING Home Page Table of Contents ...

Page 133: ...lso an option OPT to select whether the forward applies to internal calls I outside calls O or both BOTH Notes This destination must be internal to the system External numbers cannot be programmed You must set PRE FWD BUSY to ON in MMC 210 for this feature to work PROGRAM KEYS UP DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPEAKER Used t...

Page 134: ...rv 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC 316 DEFAULT DATA NONE RELATED ITEMS MMC 102 FORWARDING MMC 210 CUSTOMER ON OFF PER TENANT MMC 502 STATION FWD NO ANS TIMER Home Page Table of Contents ...

Page 135: ...n progress will show in the upper right corner of the keyset display The cost of the call is in dollars and cents The duration of the call will not be shown This MMC cannot be selected by the station user It must be set by using either the technician or customer passcode EXAMPLES OF KETSET DISPLAY TIMER 701 12 31 NEW RETRY SAVE COST 701 14 82 NEW RETRY SAVE PROGRAM KEYS UP DOWN Used to scroll thro...

Page 136: ...ss UP or DOWN to select keyset and press right soft key to move cursor OR Press ANS RLS for ALL 3 Press UP or DOWN to select display type 205 TIME COST DISPLAY COST 4 Press TRANSFER to store and exit DEFAULT DATA ALL STATIONS TIME RELATED ITEMS MMC 422 ASSIGN TRUNK COST RATE MMC 730 CALL COSTING DIAL PLAN Home Page Table of Contents ...

Page 137: ...ht SPEAKER Used to store data and advance to next MMC HOLD Used to clear previous entry ACTION DISPLAY 1 Press TRANSFER 320 Display shows 201 BRANCH GRP BRANCH GRP NONE 2 Press the station number e g 205 OR 205 BRANCH GRP BRANCH GRP NONE Press VOLUME to select the station and press the RIGHT soft button to move the cursor OR Press MESSAGE to set the entire stations ALL BRANCH GRP BRANCH GRP 3 Ente...

Page 138: ... allows you to set a Caller ID Name of up to 16 characters that will be sent when calling to a SIP peer NOTE Not all service providers allow you to set outgoing caller ID number or name and some may restrict numbers that can be used PROGRAM KEYS UP DOWN Used to scroll through options move cursor left or right KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPEAKERUsed to store...

Page 139: ...UMB 1 3055922900 5 Repeat Step 3 4 to enter other CLI Numbers OR Repeat Steps 2 3 4 to enter other station and CLI Numbers 6 Press TRANSFER to store and exit OR Press SPEAKER to store and advance to next MMC DEFAULT DATA NO PRI SPAN OR STATION NUMBERS ENTERED RELATED ITEMS MMC 430 PRI CONTROL Home Page Table of Contents ...

Page 140: ...OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 JANUARY 2009 MMC 324 SLI2 GAIN Reserved for Future Use Home Page Table of Contents ...

Page 141: ...OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 JANUARY 2009 MMC 326 RBT MESSAGE This feature is not supported on this product in the US Home Page Table of Contents ...

Page 142: ...OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC 327 MMS SERVICE This feature is not supported on this product in the US Home Page Table of Contents ...

Page 143: ...r calls in to the MOBEX feature The MOBEX feature is dialled into by setting a DID in MMC 714 to ring directly to the MOBEX feature code set in MMC 724 EXEC USER This setting determines if the user is an Executive MOBEX user or not If more Executive users are assigned than are allowed by the MOBEX license in MMC 860 the excess users will be unable to access Executive features This option will also...

Page 144: ...OR 4300 CLI NUMBER Press RIGHT soft key to set CLI number 4 Press UP or DOWN to select an option OR 4300 EXEC USER NO FR 006 L 001 Press RIGHT soft key to set executive user 5 Press UP or DOWN to select an option OR 4300 MASTER STN Press RIGHT soft key to set master station 7 Press UP or DOWN to select an option OR 4300 SVC STATUS ACT Press RIGHT soft key to set activation status DEFAULT DATA NONE...

Page 145: ...em must access and dial a trunk in order to ring the cell phone This delay typically 10 seconds or less PROGRAM KEYS UP DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPEAKERUsed to store data and advance to next MMC HOLD Used to clear previous entry ACTION DISPLAY 1 Press TRANSFER 329 Display shows first station port 2001 RING GROUP MEMBER...

Page 146: ...tation CID when forwarding external C O lines 4 REPEAT CLI When set to ON the CLI information sent out of this system on a tandem trunk call will be the CLI information received on the incoming segment of the tandem call When OFF the CLI sent out of this system on a tandem trunk call will be generated by this system 5 TONECHK DISC When this is set to ON loop trunks can be disconnected by detecting...

Page 147: ...er from above list 0 3 OR 704 TRK ON OFF TRK FORWARD ON Press UP or DOWN key to select option and press RIGHT soft key to move cursor 4 Dial 1 for ON or 0 for OFF OR 704 TRK ON OFF TRK FORWARD OFF Press UP or DOWN key to select ON OFF and press RIGHT soft key to return to step 2 5 Press TRANSFER to store and exit OR Press SPEAKER to store and advance to next MMC DEFAULT DATA 1A2 EMULATE OFF TRUNK ...

Page 148: ...o store data and advance to next MMC HOLD Used to clear previous entry ANS RLS Used to select ALL ACTION DISPLAY 1 Press TRANSFER 401 Display shows 701 PBX LINE CO LINE 2 Dial trunk number e g 704 OR 704 PBX LINE CO LINE Use UP or DOWN to scroll through trunk numbers and press RIGHT soft key to move OR ALL PBX LINE Press ANS RLS to select ALL 3 Dial 1 for PBX or 0 for C O OR 704 PBX LINE PBX LINE ...

Page 149: ...S RLS Used to select ALL ACTION DISPLAY 1 Press TRANSFER 402 Display shows 701 DIAL TYPE DTMF TYPE 2 Dial trunk number e g 704 OR 704 DIAL TYPE DTMF TYPE Use UP or DOWN to scroll through trunk numbers and press RIGHT soft key to move the cursor OR Press ANS RLS to select ALL ALL DIAL TYPE 3 Dial 1 for PULSE or 0 for DTMF OR 704 DIAL TYPE DIAL PULSE TYPE Use UP or DOWN to scroll through options Pre...

Page 150: ... A Class A Unrestricted 2 CLS B Follow toll class B 3 CLS C Follow toll class C 4 CLS D Follow toll class D 5 CLS E Follow toll class E 6 CLS F Follow toll class F 7 CLS G Follow toll class G 8 CLS H Class H Restricted PROGRAM KEYS UP DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPEAKER Used to store data and advance to next MMC HOLD Used...

Page 151: ...s RIGHT soft key to return to step 2 OR 704 TOLL CLASS 1 CLS B 2 CLS B Enter night toll class e g 2 OR Use UP or DOWN to scroll through toll classes and use RIGHT soft key to step to the next ring plan OR Press the LEFT soft key to return to the previous step 5 Press TRANSFER to store data and exit OR Press SPEAKER to save and advance to next MMC DEFAULT DATA ALL TRUNKS F STN ALL RING PLANS RELATE...

Page 152: ...te your message Pressing the A key changes the letter from upper case to lower case NOTE When the character you want appears on the same dial pad key as the previous character press the UP key to move the cursor to the right or the DOWN key to move the cursor left A space can be entered by using these keys iDCS DS and ITP KEYSETS COUNT 1 2 3 4 5 DIAL 0 0 DIAL 1 space 1 DIAL 2 A B C 2 DIAL 3 D E F ...

Page 153: ...upper case and lower case ACTION DISPLAY 1 Press TRANSFER 404 Display shows 701 TRUNK NAME 2 Dial trunk e g 704 OR 704 TRUNK NAME Press UP or DOWN to select trunk and press RIGHT soft key to move the cursor 3 Enter trunk name using the procedure described above 704 TRUNK NAME TELECOMS Press RIGHT soft key to return to step 2 4 Press TRANSFER to store and exit OR Press SPEAKER to store and advance ...

Page 154: ...ress the number 2 once for number 2 Continue selecting characters from the table below to complete your number NOTE When the number you want appears on the same dial pad key as the previous number press the UP key to move the cursor to the right or the DOWN key to move the cursor left A space can be entered by using these keys DCS KEYSETS COUNT 1 2 3 4 5 DIAL 0 space 0 DIAL 1 Q Z 1 DIAL 2 A B C 2 ...

Page 155: ... 2 Other symbols are available for DIAL PROGRAM KEYS UP DOWN Used to scroll through options move cursor left or right KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPEAKER Used to store data and advance to next MMC HOLD Used to clear previous entry A Acts as toggle between upper case and lower case ACTION DISPLAY 1 Press TRANSFER 405 Display shows 701 CO TEL NO 2 Dial trunk ...

Page 156: ...PART 2 APRIL 2007 MMC 405 4 Press RIGHT soft key to return to step 2 OR Press TRANSFER to store and exit OR Press SPEAKER to store and advance to next MMC DEFAULT DATA NO NUMBERS ENTERED RELATED ITEMS MMC 404 TRUNK NAME Home Page Table of Contents ...

Page 157: ...301 3xx 3 Digit Station group 500 5xx 4 Digit Station 2001 20xx 4 Digit Station group 5000 5xxx PROGRAM KEYS UP DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPEAKER Used to store data and advance to next MMC HOLD Used to clear previous entry ANS RLS Used to select ALL trunks only ACTION DISPLAY 1 Press TRANSFER 406 Display shows 701 TRK R...

Page 158: ... 704 TRK RING 1 205 2 501 RIGHT soft key to move cursor to the next ring plan destination and repeat step 5 OR Press LEFT soft key to return to step 5 OR 6 Press TRANSFER to store and exit OR Press SPEAKER to store and advance to next MMC DEFAULT DATA ALL TRUNKS RING DEFAULT OPERATOR GROUP 500 5000 RELATED ITEMS MMC 202 CHANGE FEATURE PASSCODES MMC 507 ASSIGN RING PLAN TIME MMC 601 ASSIGN STATION ...

Page 159: ...o clear previous entry ANS RLS Used to select ALL ACTION DISPLAY 1 Press TRANSFER 407 Display shows 701 TRK RELS RELEASE _Y 1 N 0 2 Dial in trunk number e g 704 OR 704 TRK RELS RELEASE _Y 1 N 0 Press UP or DOWN key selected trunk and press right soft key OR Press ANS RLS to select all trunks ALL TRK RELS RELEASE _Y 1 N 0 3 Dial 1 for YES OR 704 TRK RELS RELEASE 1Y 1 N 0 Dial 0 for NO Pressing 1 or...

Page 160: ... the AA option will take effect For the three types of selection for Options 1 and 2 see below OPTIONS 1 TONE An intermittent tone is played to the caller 2 NONE No Music on Hold selection 3 371 MOH is played from External Source or Internal Chime connected to MISC port PROGRAM KEYS UP DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPEAKER ...

Page 161: ...y to select option Press RIGHT soft key to return to step 2 above 4 Press RIGHT soft key to move cursor to AA setting 705 TRK MOH MOH 371 AA NONE 5 Use UP and DOWN keys to select AA source e g 371 705 TRK MOH MOH 371 AA 371 6 Press TRANSFER to store and exit OR Press SPEAKER to store and advance to next MMC DEFAULT DATA MOH TONE AA NONE RELATED ITEMS MMC 210 CUSTOMER ON OFF PER TENANT MMC 308 ASSI...

Page 162: ...late On Off 03 Trunk Forward 04 Line CO PBX 05 Dial Type 06 Toll Type RP 1 07 Toll Type RP 2 08 Toll Type RP 3 09 Toll Type RP 4 10 Toll Type RP 5 11 Toll Type RP 6 12 Ring Plan 1 13 Ring Plan 2 14 Ring Plan 3 15 Ring Plan 4 16 Ring Plan 5 17 Ring Plan 6 18 MOH Source 19 DISA LINE shows Ring Plan Assigned PROGRAM KEYS UP DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS...

Page 163: ...ce cursor 3 Enter in desired option 00 12 e g 02 OR 704 TRK STATUS TYPE LOOP TRUNK Press UP or DOWN key to make selection 4 Press TRANSFER to store and exit OR Press SPEAKER to store and advance to next MMC DEFAULT DATA SEE RELATED MMCs RELATED ITEMS MMC 400 CUSTOMER ON OFF PER TRUNK MMC 401 C O PBX LINE MMC 402 TRUNK DIAL TYPE MMC 403 TRUNK TOLL CLASS MMC 404 TRUNK NAME MMC 406 TRUNK RINGING ASSI...

Page 164: ...A call and disconnect the central office line DISA lines must be assigned to the Ring Plan s PROGRAM KEYS UP DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPEAKER Used to store data and advance to next MMC HOLD Used to clear previous entry ANS RLS Used to select ALL trunks ACTION DISPLAY 1 Press TRANSFER 410 Display shows 701 123456 DISA L...

Page 165: ...UAL PART 2 APRIL 2007 MMC 410 4 Press TRANSFER to store and exit OR Press SPEAKER to store and advance to next MMC DEFAULT DATA ALL TRUNKS NORMAL RELATED ITEMS MMC 500 SYSTEM WIDE COUNTERS MMC 507 ASSIGN RING PLANS Home Page Table of Contents ...

Page 166: ...OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC 412 ASSIGN TRUNK SIGNAL THIS MMC IS NOT USED FOR THE OFFICESERV 7100 Home Page Table of Contents ...

Page 167: ...ly on digital trunks T1 not supported on the 7100 ANI is programmed for use on a trunk group basis PROGRAM KEYS UP DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPEAKER Used to store data and advance to next MMC ANS RLS Used to select ALL ACTION DISPLAY 1 Press TRANSFER 414 Display shows 701 CID TRUNKS CID TRUNK 2 Dial trunk number e g 705...

Page 168: ...to next MMC DEFAULT DATA ALL TRUNKS ARE NORMAL RELATED ITEMS MMC 119 CALLER ID ANI DISPLAY MMC 312 ALLOW CALLER ID ANI MMC 501 SYSTEM TIMERS MMC 503 TRUNK WIDE TIMERS MMC 608 ASSIGN REVIEW BLOCK MMC 722 STATION KEY PROGRAMMING MMC 723 SYSTEM KEY PROGRAMMING MMC 725 SMDR OPTIONS MMC 728 CALLER ID ANI TRANSLATION TABLE Home Page Table of Contents ...

Page 169: ...ds for incoming calls with CID or ANI information will be printed on SMDR and stored in the system call abandon list These records will also be stored in the station review list NOTE In order for these abandoned call records to print on SMDR MMC 725 SMDR OPTIONS Option 11 Print Abandoned Call Records must be set to YES PROGRAM KEYS UP DOWN Used to scroll through options KEYPAD Used to enter select...

Page 170: ...EPORT NO Use UP and DOWN to scroll through options and use left or right soft key to return to step 2 4 Press TRANSFER to save and exit OR Press SPEAKER to save and advance to next MMC DEFAULT DATA ALL TRUNKS WILL REPORT DATA RELATED ITEMS MMC 725 SMDR OPTIONS MMC 414 ASSIGN CALLER ID TRUNKS Home Page Table of Contents ...

Page 171: ...will not have any effect PROGRAM KEYS UP DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPEAKER Used to store data and advance to next MMC HOLD Used to clear previous entry ANS RLS Used to select ALL ACTION DISPLAY 1 Press TRANSFER 417 Display shows 701 TRK GAIN RX 0 0 TX 0 0 2 Enter desired trunk number e g 705 via the dial pad 705 TRK GAI...

Page 172: ...ess RIGHT soft key to move cursor and return to Step 1 4 Press ANS RLS key to select ALL ALL TRK GAIN RX 0 0 TX 0 0 5 Press TRANSFER to store and exit OR Press SPEAKER to store and advance to next MMC DEFAULT DATA TX 0 0 RX 0 0 RELATED ITEMS NONE Home Page Table of Contents ...

Page 173: ...EYS Move cursor left and right SPK Used to store data and advance to next MMC HOLD Used to clear previous entry ANS RLS Used to select ALL ACTION DISPLAY 1 Press TRANSFER 418 Display shows 701 TRK GAIN RX 0 0 TX 0 0 2 Enter desired trunk number e g 705 via the dial pad 705 TRK GAIN RX 0 0 TX 0 0 OR Press UP or DOWN key to make selection Press RIGHT soft key to move cursor 705 TRK GAIN RX 0 0 TX 0 ...

Page 174: ...0 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC 418 5 Press TRANSFER to store and exit OR Press SPEAKER to store and advance to next MMC DEFAULT DATA TX 0 0 RX 0 0 RELATED ITEMS NONE Home Page Table of Contents ...

Page 175: ...aced at the front of the group queue If this option is set to NO the longest call that placed at the group queue has the highest priority There are 9 priority levels priority 1 is the highest and priority 9 is the lowest TONE OPTION DESCRIPTION NO Calls will ring with the digital phone users choice of ring frequency 1 8 Calls from the programmed station or trunk will ring phones with this ring fre...

Page 176: ...ISPLAY 1 Press TRANSFER 419 Display shows first station 201 DIST RING DGP TONE NONE 2 Dial trunk or station number e g 705 OR 705 DIST RING DGP TONE NONE Press UP or DOWN to select trunk or station and press RIGHT soft key to move cursor Press UP or Down to select tone type 201 DIST RING SLT RING NONE Press RIGHT soft key to move cursor 705 DIST RING SLT RING NONE 3 Dial 1 8 to select ring tone OR...

Page 177: ...PRIL 2007 MMC 419 6 Press TRANSFER to store and exit OR Press SPEAKER to save and advance to next MMC DEFAULT DATA DGP TONE NONE 1 8 SLT RING NONE 1 5 PRIORITY NONE 1 9 VM RBACK NO YES NO RELATED ITEMS MMC 111 KEYSET RING TONE Home Page Table of Contents ...

Page 178: ... HOLD Used to clear previous entry ANS RLS Used to select ALL ACTION DISPLAY 1 Press TRANSFER 421 Display shows first trunk 701 TRK COS 1 01 2 01 3 01 2 Dial trunk number e g 705 OR 705 TRK COS 1 01 2 01 3 01 Use UP and DOWN to scroll through trunks Press RIGHT soft key to advance to step 3 OR Use UP and DOWN to scroll through trunks and press LEFT soft key to advance to step 4 OR Press ANS RLS to...

Page 179: ...classes of service and press RIGHT soft key to return to step 2 OR Use UP and DOWN to scroll through classes of service and press LEFT soft key to return to the previous step 5 Press TRANSFER to save and exit OR Press SPEAKER to save and advance to next MMC DEFAULT DATA ALL RING PLANS COS 01 RELATED ITEMS MMC 701 ASSIGN COS CONTENTS MMC 507 ASSIGN RING PLANS Home Page Table of Contents ...

Page 180: ...ng call costing PROGRAM KEYS UP DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPEAKER Used to store data and advance to next MMC HOLD Used to clear previous entry ANS RLS Used to select all ACTION DISPLAY 1 Press TRANSFER 422 Display shows trunk number 701 12345678 CR 00000000 and Cost Rate table numbers 2 Dial trunk number e g 705 OR 705 ...

Page 181: ...HNICAL MANUAL PART 2 APRIL 2007 MMC 422 DEFAULT DATA ALL TRUNKS ALL DIAL PLANS NO COST RATE ASSIGNED RELATED ITEMS MMC 317 CALL COST DISPLAY OPTION MMC 729 RATE CALCULATION TABLE MMC 730 COSTING DIAL PLAN Home Page Table of Contents ...

Page 182: ...e data and advance to next MMC ANS RLS Used to select ALL ACTION DISPLAY 1 Press TRANSFER 424 Display shows first PRI circuit 7025 RESTART CARD RESTART NO 2 Dial first trunk on PRI card e g 7133 7133 RESTART CARD RESTART NO OR Press UP or DOWN key to select the first trunk and press RIGHT soft key to move the cursor 3 Dial 1 for YES OR 7133 RESTART CARD RESTART YES Dial 0 for NO Pressing 1 or 0 wi...

Page 183: ...OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC 424 DEFAULT DATA NONE RELATED ITEMS MMC 430 PRI CONTROL Home Page Table of Contents ...

Page 184: ...upport Departments PROGRAM KEYS UP DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPEAKER Used to store data and advance to next MMC HOLD Used to clear previous entry OPTION TABLE ANY CHANNEL YES Preferred channel selection i e another idle channel may be used for this call if this channel is initially selected NO Exclusive channel selectio...

Page 185: ...I OPTION ANY CHANNEL YES OR Press UP or DOWN key to make selection and press RIGHT soft key 3 Press RIGHT soft key and press UP or DOWN key to make selection 7030 PRI OPTION ANY CHANNEL NO 4 Press RIGHT soft key twice Press UP or DOWN key to make selection 7030 PRI OPTION PRI MODE DDI PRI MODE CH SELECT SWH USE CHANNEL or TIMER and press RIGHT soft key Do not change this setting to NORMAL since DD...

Page 186: ...oft key OR Press RIGHT soft key and dial the number of channels in use 11 Press RIGHT soft key and press UP key 7030 PRI OPTION TIMER Press UP key and press RIGHT soft key twice 7030 PRI OPTION CLI TABLE Press UP or DOWN key key in trunk number OR Press TRANSFER to store and exit OR Press SPEAKER to store and advance to next MMC DEFAULT DATA ANY CHANNEL YES PRI MODE DDI CH SELECT HIGH SWH NI_2 USE...

Page 187: ...isplay will show INVALID DATA If the station or trunk is made busy by the CPU the display will show MADE BUSY If the station is in busy state with no other connection the display will show BUSY only PROGRAM KEYS UP DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPEAKER Used to advance to next MMC TRANSFER Exit ACTION DISPLAY Display trunk c...

Page 188: ...r trunk OR press TRANSFER to exit DISPLAY STATUS 225 NONE 5 Enter another station or trunk OR press TRANSFER to exit DISPLAY STATUS 216 702 227 Æ Display status no connection 1 Press TRANSFER 432 DISPLAY STATUS 201 IDLE 2 Enter station or trunk number Display show connection status DISPLAY STATUS 702 NONE 3 Enter another station or trunk OR press TRANSFER to exit DISPLAY STATUS 702 NONE Display co...

Page 189: ... in maintenance busy 1 Press TRANSFER 432 DISPLAY STATUS 201 IDLE 2 Enter station or trunk number Display show connection status DISPLAY STATUS 725 MADE BUSY 3 Enter another station or trunk OR press TRANSFER to exit DISPLAY STATUS 725 MADE BUSY DEFAULT DATA NONE RELATED ITEMS MMC 409 TRUNK STATUS Home Page Table of Contents ...

Page 190: ...OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC 438 16TRUNK GAIN NOT USED IN THE USA Home Page Table of Contents ...

Page 191: ...ng out the DISA line RANGE 1 99 4 NEW CALL COUNTER Number of times the system will allow a user to signal New Call on a C O line during one call RANGE 1 99 5 UCDS VISUAL ALARM Used to set the Visual alarm threshold It is triggered when the number of calls waiting to be answered in the UCD group reaches this value The SP key will flash when this number of calls is queued to the UCD group RANGE 0 25...

Page 192: ...entry ANS RLS Used to select ALL ACTION DISPLAY 1 Press TRANSFER 500 Display shows ALARM REM CNTER 05 2 Enter number from above list e g 6 OR UCDS VISUAL ALARM 00 Press UP or DOWN key to make selection and press RIGHT soft key to move cursor 3 Enter in new value via dial keypad If entry is valid system will return to step 2 UCDS VISUAL ALARM 00 02 4 Press TRANSFER to store and exit OR Press SPEAKE...

Page 193: ...ht SPEAKER Used to store data and advance to next MMC ACTION DISPLAY 1 Press TRANSFER 501 Display shows first timer value AA INT DGT TIME 05 SEC 2 Press UP or DOWN key to select timer and press RIGHT soft key to move cursor KMMC LOCK OUT TM 30 SEC _ 3 Enter new value using keypad if valid system returns to step 2 with new value KMMC LOCK OUT TM 30 SEC 250 4 Press TRANSFER to store and exit OR Pres...

Page 194: ...T TM 30 MIN 1 250 MIN DISA NOANS DISC 30 SEC 000 250 SEC DISA PASS CHECK 30 MIN 1 250 MIN DISA NO ACTION 10 SEC 01 19 SEC DISPLAY DELAY TM 03 SEC 1 250 SEC DOOR LOCK RELES 500 MS 100 2500 MS DOOR RING DETECT 50 MS 10 250 MS DOOR RING OFF TM 30 SEC 1 250 SEC E HOLD RECALL TM 45 SEC 0 250 SEC FIRST DIGIT TIME 10 SEC 1 250 SEC HOK FLASH MAX TM 800 MS 0020 2500MS HOK FLASH MIN TM 350 MS 0020 2500MS HO...

Page 195: ...ing after the alarm key has been silenced ALERT TONE TIMER This timer sets the duration of the attention tone preceding a call to a keyset in the Voice Announce or Auto Answer mode This tone will also precede a forced Auto Answer call ALM REM INTERVAL This timer controls the time length between ring attempts at a station when alarm reminder is set Also used for wake up calls ALM REM RING OFF This ...

Page 196: ...e is activated or deactivated CRD TONE INT TM This is the call record tone interval time An entry other than zero will cause a tone to be heard by all the parties in a recorded conversation The range for the tone is 001 every second to 255 every 255 seconds A value of 000 means no tone Requires SVMi 20E card DIAL PASS TIME This timer monitors the duration of time before connecting the transmit of ...

Page 197: ... This timer monitors the duration of a hookswitch flash to ensure that the flash is valid and not a line noise or an accidental hookswitch bounce LONGEST DURATION HOK FLASH MIN TM This timer monitors the duration of a hookswitch flash to ensure that the flash is valid and not a line noise or an accidental hookswitch bounce SHORTEST DURATION HOOK OFF TIME This timer controls the time before dial to...

Page 198: ... use OFF HOOK RING INTERVAL This timer controls the duration of time between ring bursts to a user who has a camped on call OHVA ANSWER TIME This timer controls the time duration of an OHVA call before automatic rejection PAGE TIME OUT This timer controls the duration of a page announcement PAGE TONE TIME This timer controls the duration of tone burst heard over the page prior to the page announce...

Page 199: ... recalling will take place TRANSFER RECALL This timer determines the time transferred calls ring before recalling This is a system wide timer TRK AUTOMOH DISC TSW CONN DELAY This timer determines the length of time before the audio path is connected to a CO line after seizure via LCR UCDS AUDIO ALARM When the Auto Attendant function in the SVMi 20E is used and the digital UCD package enabled this ...

Page 200: ...eriod before placing an internal external call as programmed in MMC 306 Range 000 250 sec 5 EFWD DELAY This timer controls how long a station will ring before the call is forwarded to an external number Range 000 250 sec 6 CC RNG DLY When the station does not answer incoming call within this time other stations with the CC key of that station will ring together This feature only applies to the sta...

Page 201: ... key to select station and press RIGHT soft key OR Press ANS RLS to select all stations and press RIGHT soft key ALL NO ANS FWD 010 SEC _ 3 Enter new value must be three digits via dial keypad e g 020 205 NO ANS FWD 010 SEC 020 System will return to step 2 4 Dial timer number from above list e g 2 OR 205 DTMP DUR 0100 MS _ Press UP or DOWN key to select and press RIGHT soft key to move cursor 5 En...

Page 202: ...2 DEFAULT DATA NO ANS FWD 015 SEC DTMF DURATION 0100 MSEC FIRST DGT DELAY 0600 MSEC OFFHK SEL 008 SEC EFWD DELAY 010 SEC CC RNG DLY 010 SEC PING RING 255 SEC RELATED ITEMS MMC 102 CALL FORWARD MMC 207 ASSIGN VM AA PORT MMC 726 VM AA OPTIONS Home Page Table of Contents ...

Page 203: ...This is the length of the DTMF digits that will be sent to the CO on this line F DGT DELY First DiGiT DELaY This is the length of time the system will wait for CO line conditions to stabilize after seizure before sending DTMF digits FLASH TIME This is the duration of the momentary open sent on a circuit flagged as PBX in MMC 401 NO RING TM This is the length of time the system will wait after dete...

Page 204: ...WN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPEAKER Used to store data and advance to next MMC ANS RLS Used to select ALL ACTION DISPLAY 1 Press TRANSFER 503 Display shows 701 ANS BAK TM 0600 MS 2 Dial trunk number e g 704 OR 704 ANS BAK TM 0600 MS Press UP or DOWN key to select trunk and press RIGHT soft key to move cursor OR Press ANS RL...

Page 205: ...SEC 2 CO SUPV TM 400 MSEC 0010 2500 MSEC 3 DTMF DUR 100 MSEC 0100 9900 MSEC 4 F DGT DELY 600 MSEC 0100 9900 MSEC 5 FLASH TIME 600 MSEC 0020 2500 MS 6 NO RING TM 07 SEC 01 25 SEC 7 PAUSE TIME 03 SEC 01 25 SEC 8 RNG DET TM 0256 MSEC 0010 2500 MS 9 WINK TIME 200 MSEC 0100 300 MSEC NOT USED IN THE USA 10 MF DP INT 0800 MSEC 0100 9900 MSEC 11 MFR DLY TIME 00 SEC 00 25 SEC 12 DISA ANSWR 01 SEC 00 60 SEC...

Page 206: ...Used to enter selections SOFT KEYS Move cursor left and right SPEAKER Used to store data and advance to next MMC ACTION DISPLAY 1 Press TRANSFER 504 Display shows MAKE BREAK RATIO 33 MAKE 2 Dial 0 or 1 for option OR PULSE PER SECOND 10 PPS _ Press UP or DOWN key for selection and press RIGHT soft key to move cursor 3 Dial new value System returns to step 2 PULSE PER SECOND 10 PPS 20 4 Press TRANSF...

Page 207: ...ROGRAM KEYS KEYPAD Used to enter selections SPEAKER Used to store data and advance to next MMC ACTION DISPLAY 1 Press TRANSFER 505 Display shows OLD 6010184 0047 NEW WMMDDYY HHMM 2 Enter new time and date using above table System returns to step 2 OLD 6010184 0047 NEW 3020994 1445 3 Verify time and date Reenter if necessary OLD 3020994 1445 NEW WMMDDYY HHMM 4 Press TRANSFER to store and exit OR Pr...

Page 208: ...The called station is in DND or has no free CALL buttons ERROR TONE An error has been made HOLD CAMPON This is the system generated hold tone MSGWAT TONE This is the dial tone heard at an SLT with a message waiting RGBACK TONE The called station is ringing RING TONE This is the CO ring cadence TRSFER TONE This is the dial tone heard when the transfer key is pressed or an SLT hook flashes DID RGBAC...

Page 209: ...etreats cursor If valid entry system returns to step 2 5 Press TRANSFER to store and exit OR Press SPEAKER to store and advance to next MMC DEFAULT DATA SEE BELOW FOR CADENCES BY DEFAULT DIAL TONE AND MESSAGE WAIT TONE ARE CONTINUOUS TONE ON OFF ON OFF TONE 0 BUSY TONE 500 500 500 500 Interrupt 1 CONFIRM BARGE IN TONE 50 50 50 50 Interrupt 2 DIAL TONE Continuous 3 DND NO MORE TONE 250 250 250 250 ...

Page 210: ... MON 1 ST 0000 END 23 59 MON 2 ST 0800 END 2200 MON 3 ST 1000 END 2000 MON 4 ST 1200 END 1800 MON 5 ST 1300 END 1600 MON 6 ST 1400 END 1500 Using a 24 hour clock in the example above notice that the END time is within the same 24 hour period The system will stay in the last active Ring Plan from the previous day until the end time which is 23 59 Monday starts the Ring Plan 1 at 00 00 The system wi...

Page 211: ...number 0 6 e g 3 OR RING PLAN WED 1 ST 0000 END 0000 Press UP or DOWN key to select day Press RIGHT soft key to advance cursor to step 3 3 Dial start time for night e g 1730 If valid cursor moves to end time RING PLAN WED 1 ST 1730 END 0800 Enter end time If valid system returns to step 2 begin again 4 Press TRANSFER to store and exit OR Press SPEAKER to store and advance to next MMC DEFAULT DATA ...

Page 212: ...adence incoming trunk calls will ring at 3 DOOR RING This is the cadence incoming doorphone calls will ring at 4 ALM RING This is the cadence incoming alarm reminder calls will ring at 5 CBK RING This is the cadence callbacks will ring at PROGRAM KEYS UP DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPEAKER Used to store data and advance t...

Page 213: ...reats cursor If valid entry system returns to step 2 4 Press TRANSFERF to store and exit OR Press SPEAKER to store and advance to next MMC DEFAULT DATA SEE BELOW CADENCE ON OFF ON OFF 1 STN RING 0400 0200 0400 3000 2 TRK RING 1000 3000 1000 3000 3 DOOR RING 0400 0100 0400 2000 4 ALM RING 0200 0200 0200 2000 5 CBK RING 0200 0200 0200 4000 NOTE All times are in milliseconds RELATED ITEMS NONE Home P...

Page 214: ... determined by the timer settings The shortest on time is 100ms and the longest on time is 3000ms The shortest off time is 100ms and the longest off time is 3000ms The timer is adjusted in 100ms increments 1 CONTINUOUS When a 16MWSLI port has a message the lamp will be lit steady PROGRAM KEYS UP DOWN Used to scroll through options KEYPAD Used to enter selections SPEAKER Used to store data and adva...

Page 215: ...back If valid entry system returns to step 2 Press LEFT soft key to move cursor back If valid entry system returns to step 2 4 Press TRANSFER to store and exit OR Press SPEAKER to save and advance to next MMC DEFAULT DATA INTERRUPT LED 1000 MS 1000 MS RELATED ITEMS 16MWSLI or 4SLM Home Page Table of Contents ...

Page 216: ... KEYS UP DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor SPEAKER Used to store data and advance to next MMC HOLD Used to clear the current holiday ACTION DISPLAY 1 Press TRANSFER 512 Display shows Holiday 1 MM DD RP VM 01 2 Press RIGHT soft key to advance cursor Press UP or DOWN key to select a month MM DD RP VM 01 OR Use the dial pad to enter a month numb...

Page 217: ...soft key to MM DD RP VM 01 12 31 4 _ advance cursor OR Use the dial pad to enter a ring mode number eg 15 7 Press TRANSFER to store and exit OR MM DD RP VM 01 12 31 4 15 Press UP or DOWN key to select the next holiday DEFAULT DATA NO HOLIDAYS ASSIGNED RELATED ITEMS MMC 507 ASSIGN RING PLAN TIME MMC 406 TRUNK RING Home Page Table of Contents ...

Page 218: ...ions SOFT KEYS Move cursor SPEAKER Used to store data and advance to next MMC ACTION DISPLAY 1 Press TRANSFER 512 Display shows the Ring Plan RING PLAN FOLLOW 1 2 Press RIGHT soft key advance cursor Press UP or DOWN key to select a Ring Plan RING PLAN FOLLOW 2 OR Use the dial pad to select a Ring Plan eg 2 3 Press the RIGHT softkey to enter and advance cursor RING PLAN FOLLOW 2 4 Press UP or DOWN ...

Page 219: ...T 2 APRIL 2007 MMC 512 7 Press TRANSFER to store and exit OR Press SPEAKER to store and advance to next MMC DEFAULT DATA NO HOLIDAY ASSIGNED FOLLOW RING PLAN 1 RELATED ITEMS MMC 507 ASSIGN RING PLAN TIME MMC 406 TRUNK RING Home Page Table of Contents ...

Page 220: ...sor left and right SPEAKER Used to store data and advance to next MMC TRANSFER Used to store and exit programming ACTION DISPLAY 1 Press TRANSFER 515 Display shows NO YY START END 01 13 0407 1027 2 Press UP or DOWN key to select entry 01 to 10 eg 05 NO YY START END 05 17 0407 1027 3 Press RIGHT soft key to enter the year in a 2 digit format eg 08 for 2008 The cursor NO YY START END 05 08 0407 1027...

Page 221: ...OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC 515 DEFAULT DATA NONE RELATED ITEMS MMC 505 DATE TIME Home Page Table of Contents ...

Page 222: ...vious entry ACTION DISPLAY 1 Press TRANSFER 600 Display shows OPERATOR GROUP 1 500 2 500 2 Dial the ring plan number 1 6 OR OPERATOR GROUP 1 501 2 500 Press the RIGHT soft key to advance the cursor 3 Dial the group number OR Press UP and DOWN key to select group and press RIGHT soft key 4 Press TRANSFER to store and exit OR Press SPEAKER to store and advance to next MMC DEFAULT DATA 1 6 500 RELATE...

Page 223: ...ll programming in MMC 726 to ensure that the In band DTMF codes are properly set 3 UCD Used to build a UCD group The OfficeServ 7100 will support two methods of UCD TYPE 1 UCD The group OVERFLOW N ANS destination see below is defined as an SLT port to which you must connect some type of announcement device to play to callers while they are on hold Please note that this type of UCD group has the fo...

Page 224: ...e built in Samsung Voice Mail Card When a Voice Mail Card is installed group 519 must be programmed as a BI VMS group on an OfficeServ 7100 system Group 519 is fixed for the embedded voice mail 5 MESSAGE Used to group a number of extensions to serve as a message desk or message group When one of the stations in this type of group leaves a message to another station the messaged station will return...

Page 225: ...see below after this timer has elapsed If set to 000 no overflow will take place D GRP TRANSFER This is a timer that will determine how long C O calls transferred to the group will ring at the group before recalling If set to 000 no recall will take place E NEXT PORT This is the station or group number that callers will also ring at if the OVERFLOW feature has been programmed The OVERFLOW DESTINAT...

Page 226: ...W Overflow time 000 250 secs 3 GRP TRSF Group transfer time 000 250 secs 4 NEXT PORT Group or station number e g group 502 station 221 244 5 MEMBER Group members e g station 202 225 231 6 NXT HUNT Hunt time 000 250 secs RING MODES 0 SEQUENTIAL The first idle station listed in the group will ring If the first is busy the next idle station will ring 1 DISTRIBUTED The first call will ring the first s...

Page 227: ... to scroll options and press RIGHT soft key to move cursor 4 Dial ring option 0 2 e g 1 OR 505 STN GROUP RING DISTRIBUTE Press UP or DOWN key to make selection Press LEFT soft key to move cursor back to RING or press RIGHT soft key to return to step 2 5 Dial next feature option and continue OR 505 STN GROUP RING DISTRIBUTE Press UP or DOWN key to select option and press RIGHT soft key OR Press LEF...

Page 228: ...ttom left programmable key changes the letter from upper case to lower case NOTE When the character that you want appears on the same dial pad key as the previous character press the UP key to move the cursor to the right or the DOWN key to move cursor left A space can be entered by using these keys iDCS DS and ITP KEYSETS COUNT 1 2 3 4 5 DIAL 0 0 DIAL 1 space 1 DIAL 2 A B C 2 DIAL 3 D E F 3 DIAL ...

Page 229: ...r e g 505 OR 505 SGR NAME Press UP or DOWN key to make selection and press LEFT or RIGHT soft key to move cursor 3 Enter in name using above method and table 505 SGR NAME TELECOMS 4 Press LEFT or RIGHT soft key to return to step 2 OR Press TRANSFER to store and exit OR Press SPEAKER to store and advance to next MMC DEFAULT DATA NONE RELATED ITEMS MMC 104 STATION NAME MMC 404 TRUNK NAME MMC 600 ASS...

Page 230: ...group If necessary delete the trunk member from other groups to prevent accidental access PROGRAM KEYS UP DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPEAKER Used to store data and advance to next MMC HOLD Used to clear previous entry ANS RLS Used to select ALL ACTION DISPLAY 1 Press TRANSFER 603 Display shows 9 TRK GROUP MODE SEQUENTIAL...

Page 231: ... selection and press RIGHT soft key to move cursor 5 Enter valid trunk number e g 729 OR 801 TRK GROUP MEMBER 01 729 Press UP or DOWN key to make selection and press RIGHT soft key to return to step 2 6 Repeat steps 1 5 to remove trunk from group 9 if necessary 7 Press TRANSFER to store and exit OR Press SPEAKER to store and advance to next MMC DEFAULT DATA ALL TRUNKS ARE IN TRUNK GROUP 9 RELATED ...

Page 232: ...cursor left and right SPEAKER Used to store data and advance to next MMC HOLD Used to clear entry ACTION DISPLAY 1 Press TRANSFER 604 Display shows INT PAGE ZONE 1 MEMBER 01 NONE 2 Enter the page zone number 0 4 4 e g 3 OR INT PAGE ZONE 3 MEMBER 01 NONE Press UP or DOWN key to make selection and press RIGHT soft key to move cursor 3 Enter index number 01 32 e g 05 via dial keypad INT PAGE ZONE 3 M...

Page 233: ...ROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC 604 5 Press TRANSFER to store and exit OR Press SPEAKER to store and advance to next MMC DEFAULT DATA NO STATIONS ASSIGNED RELATED ITEMS NONE Home Page Table of Contents ...

Page 234: ...OLD Used to clear previous entry ACTION DISPLAY 1 Press TRANSFER 605 Display shows first page zone EXT PAGE ZONE 5 MEMBER 1 NONE 2 Dial page zone number e g 6 OR EXT PAGE ZONE 6 MEMBER 1 NONE Use UP or DOWN to select desired page zone numbers and press RIGHT soft key to move the cursor 3 Dial member number e g 3 OR EXT PAGE ZONE 6 MEMBER 3 Use UP or DOWN to select member numbers and press RIGHT so...

Page 235: ...v 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC 605 5 Press TRANSFER to store and exit OR Press SPEAKER to store and advance to next MMC DEFAULT DATA NONE RELATED ITEMS NONE Home Page Table of Contents ...

Page 236: ...g shared between stations The system list can be set for either 500 or 950 numbers using MMC 861 Each station can have up to 50 numbers Speed dial numbers are assigned in blocks of ten Each speed number may contain up to 24 digits PROGRAM KEYS UP DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPEAKER Used to store data and advance to next M...

Page 237: ... g 0 5 for EXT or 00 50 for SYSTEM BUSY LIST 60 EXT205 5 OR Press UP or DOWN key to make selection OR Press HOLD key to delete bin s 6 Press TRANSFER to store and exit OR Press SPEAKER to store and advance to next MMC DEFAULT DATA SYSTEM 50 BINS 500 NUMBERS STATIONS 5 BINS 50 NUMBERS RELATED ITEMS MMC 105 STATION SPEED DIAL MMC 106 STATION SPD NAME MMC 705 ASSIGN SYSTEM SPEED DIAL MMC 706 SYSTEM S...

Page 238: ... These messages can be as follows MESSAGES 1000 9999 These messages can be recorded on the embedded voicemail These are the default pre programmed messages 5061 I m sorry all stations are presently busy 5062 I m sorry all stations are still busy The following program options apply FIRST MESSAGE After the caller has overflowed from the UCD group the first message will immediately play For instructi...

Page 239: ... message be placed on hold hear the second UCD message be placed on hold and finally hear the second message again before being transferred to the final destination The default is 99 FINAL DESTINATION This is the final destination for the caller if not answered by a UCD agent This destination is only reached if a the caller dials an exit digit during a message or b the retry count has expired The ...

Page 240: ... option determines what Music on Hold source the callers will be connected to between messages The choice is either an external source tone none or a message site in SVM WRAP UP This option will make a UCD agent unavailable to receive additional UCD calls after hanging up from the last one This is to allow agents to complete work associated with the previous call before the next call begins ringin...

Page 241: ...e 530 UCD GROUP FIRST MSG 25 OR Press RIGHT soft key and advance to next option using the UP and DOWN keys 530 UCD GROUP UCD RECALL 010 SEC to select an option 3 Press RIGHT soft key and advance to next option Use the UP and DOWN keys to make 530 UCD GROUP UCD RECALL 010 SEC a selection or make a selection using the dial pad 4 Press the LEFT soft key to ENTER the selection and to return to step 1 ...

Page 242: ... through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPEAKER Used to store data and advance to next MMC HOLD Used to clear entry TRANSFER To exit programming ACTION DISPLAY 1 Press TRANSFER 608 Display shows first station 201 REVW BLOCK NONE 1500 FREE 2 Enter desired EXT number e g 205 OR 205 REVW BLOCK NONE 1500 FREE Press UP or DOWN key to make selection and pres...

Page 243: ... selections SOFT KEYS Move cursor left and right SPEAKER Used to store data and advance to next MMC HOLD Used to clear entry TRANSFER To exit programming ACTION DISPLAY 1 Press TRANSFER 609 Display shows first station 201 LOG BLOCK NONE 2500 FREE 2 Enter desired EXT number e g 205 OR 205 LOG BLOCK NONE 2500 FREE Press UP or DOWN key to make selection and press RIGHT soft key to advance cursor 3 En...

Page 244: ...e to next MMC HOLD Used to clear entry TRSF To exit programming ACTION DISPLAY 1 Press TRANSFER 611 Display shows 201 TMSG STN NOT USED 100 FREE 2 Enter the number of a station OR 202 TMSG STN NOT USED 100 FREE Press VOLUME to select the number of a station Press RIGHT soft button to move the cursor 3 Specify whether text message will be used or not A message NOT USED 202 TMSG STN USED CAN T will ...

Page 245: ...ance to next MMC HOLD Used to clear entry TRANSFER To exit programming ACTION DISPLAY 1 Press TRANSFER 612 Display shows 201 CONF STN NOT USED 100 FREE 2 Enter the number of a station OR 202 CONF STN NOT USED 100 FREE Press VOLUME to select the number of a station Press RIGHT soft button to move the cursor 3 Specify whether a group conference can be used or not A message NOT USED 205 CONF STN USED...

Page 246: ...go to MMC 314 and restrict 001 from using or calling 002 Now put trunks 711 to 720 in Trunk Use Group 302 then go to MMC 304 and set ANS NO and DIAL NO for Station Use Group 001 You have now restricted station 201 224 001 from using trunks 711 720 301 Stations 201 224 001 can not call station 225 250 002 Note Station Use Groups and Trunk Use Groups must be in the same Tenant Group either 1 or 2 PR...

Page 247: ...01 Press VOLUME to select a number Press the RIGHT soft button to save the data 4 Enter the number of the call group the user wants to set TRUNK GROUP 7002 302 OR Press VOLUME to select the number of the call group the user wants to set Press the RIGHT soft button to save the data 5 Press TRANSFER to exit the program OR Press SPEAKER to move on to the next program DEFAULT DATA ALL STATIONS ARE IN ...

Page 248: ...vate IP network PUB IP NTWK This determines what MGI channels can be used for enhanced proprietary Samsung VoIP networking SPNet between OfficeServ 7400 OfficeServ 7100 OfficeServ 7200 OfficeServ 500 and OfficeServ 100 systems on a public IP network VOIP TRUNK This determines what MGI channels can be used as industry standard H 323 or SIP VoIP trunks for communications across a private network PUB...

Page 249: ...r data and USER LOCAL ITP MODE DISTRIBUTED move cursor Press UP or DOWN key to select an option and press RIGHT soft key to store entry and USER PUB IP ITP MODE SEQUENTIAL move cursor to return to Step 1 OR 5 Press TRANSFER to store and exit OR Press SPEAKER to store and advance to next MMC DEFAULT DATA ALL PORT ALLOWED RELATED ITEMS MMC 615 MGI GROUP MMC 616 MGI USER MMC 831 MGI PARAMETERS MMC 83...

Page 250: ...DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPEAKER Used to store data and advance to next MMC ACTION DISPLAY 1 Press TRANSFER 616 Display shows the first available option 3801 MGI USER NONE Press UP or DOWN key to select an MGI port OR Press the RIGHT soft key to move cursor 2 Press UP or DOWN key to select an option OR Press RIGHT soft...

Page 251: ...MS MMC 615 MGI GROUP MMC 831 MGI PARAMETERS MMC 832 VOIP OUTBOUND DIGITS MMC 833 VOIP ADDRESS TABLE MMC 834 H 323 OPTIONS MMC 835 MGI DSP OPTIONS MMC 836 H 323 GATEKEEPER OPTIONS MMC 837 SIP OPTIONS MMC 838 PRIVATE IP ADDRESSES MMC 840 IP SET INFO MMC 841 SYSTEM IP OPTIONS Home Page Table of Contents ...

Page 252: ...ress TRANSFER 700 Display shows COPY COS ITEMS COS 01 COS 01 2 Dial selected COS to copy e g 05 OR COPY COS ITEMS COS 05 COS 01 Press UP or DOWN key to select COS and press RIGHT soft key to move cursor and advance to next step 3 Dial target COS e g 06 OR COPY COS ITEMS COS 05 COS 06 Press UP or DOWN key to select COS and press RIGHT soft key to move cursor back to step 2 4 Press F key to advance ...

Page 253: ... can be configured in MMC 702 and MMC 703 USABLE FEATURES Usable Features is a submenu that allows you to grant or deny access to specific features The list of features can be found in Table A Setting a feature to YES will allow this Class of Service to use the feature a setting of NO will deny access CALL STN GROUP Determine which station groups if any this Class of Service is allowed to dial By ...

Page 254: ... 2 Dial COS e g 06 OR COS CONTENTS 06 TOLL LEVEL A Press UP or DOWN key to select COS Press RIGHT soft key to move cursor to toll level 3 Dial toll level e g 2 see above list OR COS CONTENTS 06 TOLL LEVEL C Press UP or DOWN to select new TOLL level OR Press RIGHT soft key to advance to COS options 4 Dial COS option e g 09 DALM CLR OR COS CONTENTS 06 09 DND YES Press UP or DOWN key to select option...

Page 255: ... DND FWRD Can set Do Not Disturb Forwarding 14 DND OVRD Can override Do Not Disturb 15 DOOR Can answer a ringing Doorphone 16 DSS Allow Direct Station Select DSS keys 17 DTS Allow Direct Trunk Select DTS keys 18 NOT USED 19 EXT FWD Allow External Call Forwarding 20 FEATURE Allow Transfer feature 21 FLASH Can use Trunk Flash 22 FOLOW ME Allow Follow Me Forwarding 23 FORWARD Allow Call Forwarding 24...

Page 256: ...SED 52 PICKUP Can use Call Pickup 53 PRB Can access Privacy Release Bridge 54 REM HOLD Can place a call on Hold at another station 55 RNG PLAN Allowed to use RP keys 56 SECURE Cannot be Barged on 57 SET RLOC Allowed to use Set Relocation 58 SPK PAGE Can Page using Speakerphone 59 SSPD TOL Check Speed Dials against Toll Restriction 60 STN LOCK Allowed to use Station Lock 61 SYS SPD Can access Syste...

Page 257: ...ing STNGRP 17 Station group 17 calling STNGRP 18 Station group 18 calling STNGRP 19 Station group 19 calling STNGRP 20 Station group 20 calling CALL TRK GROUP LCD Display COS Option TRKGRP01 Trunk group 01 calling TRKGRP02 Trunk group 02 calling TRKGRP03 Trunk group 03 calling TRKGRP04 Trunk group 04 calling TRKGRP05 Trunk group 05 calling TRKGRP06 Trunk group 06 calling TRKGRP07 Trunk group 07 ca...

Page 258: ...ES 14 32 39 57 58 66 67 68 NO ALL OTHERS YES RELATED ITEMS MMC 301 STATION COS MMC 306 HOT LINE MMC 601 STATION GROUPS MMC 603 TRUNK GROUPS MMC 700 COPY COS CONTENTS MMC 702 TOLL DENY TABLE MMC 703 TOLL ALLOWANCE TABLE MMC 722 STATION KEY PROGRAMMING MMC 724 NUMBER PLAN Home Page Table of Contents ...

Page 259: ...Toll level A is set as unrestricted by default and toll level H is set as in house only by default PROGRAM KEYS UP DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPEAKER Used to store data and advance to next MMC HOLD Used to clear previous entry WILD CARD KEY DIAL WILD CARD A X B Y C Z ACTION DISPLAY 1 Press TRANSFER 702 Display shows DENY...

Page 260: ... 1 for YES or 0 for NO and press RIGHT soft key to return to step 1 OR Press LEFT soft key to return to step 2 4 Press TRANSFER to store and exit OR Press SPEAKER to store and advance to next MMC DEFAULT DATA ALL ENTRIES ARE SET TO 0 RELATED ITEMS MMC 301 ASSIGN STATION COS MMC 701 ASSIGN COS CONTENTS MMC 703 TOLL ALLOWANCE TABLE MMC 704 ASSIGN WILD CHARACTER Home Page Table of Contents ...

Page 261: ...vel H is set as in house only by default PROGRAM KEYS UP DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPEAKER Used to store data and advance to next MMC HOLD Used to clear previous entry WILD CARD KEY DIAL WILD CARD A X B Y C Z ACTION DISPLAY 1 Press TRANSFER 703 Display shows ALOW 001 BCDEFG 000000 2 Dial in index number 001 500 e g 005 ...

Page 262: ...r a 1 for YES or 0 for NO and press RIGHT soft key to return to step 1 OR Press LEFT soft key to return to step 2 4 Press TRANSFER to store and exit OR Press SPEAKER to store and advance to next MMC DEFAULT DATA ALL ENTRIES ARE SET TO 0 RELATED ITEMS MMC 301 ASSIGN STATION COS MMC 701 ASSIGN COS CONTENTS MMC 702 TOLL DENY TABLE MMC 704 ASSIGN WILD CHARACTER Home Page Table of Contents ...

Page 263: ... Used to clear previous entry ACTION DISPLAY 1 Press TRANSFER 704 Display shows 0123456789 X 000000000000 2 Press UP or DOWN key to select X Y or Z e g Z and press RIGHT soft key to 0123456789 Z 000000000000 advance cursor to option line 3 Press UP or DOWN key to move cursor to option digit desired e g 5 and enter 1 put 0123456789 Z 000001000000 under other digits as required Press LEFT soft key t...

Page 264: ...options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPEAKER Used to store data and advance to next MMC HOLD Used to clear previous entry B Used to insert a flash code F C Used to insert a pause code P D Used to insert a pulse tone conversion code C E Used to mask unmask following digits shows as or F Used to enter name for speed dial bin see MMC 706 ACTION DISPLAY 1 Press ...

Page 265: ...T 2 APRIL 2007 MMC 705 5 Press TRANSFER to store and exit OR Press SPEAKER to store and advance to next MMC DEFAULT DATA 500 RELATED ITEMS MMC 606 ASSIGN SPEED BLOCK MMC 706 SYSTEM SPEED DIAL BY NAME MMC 861 SYSTEM OPTIONS Home Page Table of Contents ...

Page 266: ...e times to get the letter S Now press the number 2 once to get the letter A Continue selecting characters from the table below to complete your message Pressing the A key changes the letter from upper case to lower case NOTE When the character you want appears on the same dial pad key as the previous character press the UP key to move the cursor to the right iDCS DS and ITP KEYSETS COUNT 1 2 3 4 5...

Page 267: ...ed entry number e g 505 OR SYS SPEED NAME 505 Press UP or DOWN to select entry number and press RIGHT soft key to move cursor 3 Enter name using dial keypad and above table and press RIGHT soft key SYS SPEED NAME 505 TELECOMS to return to step 2 OR Press the F key to toggle to speed dial number to return to MMC 705 step 5 SYS SPEED DIAL 505 4 Press RIGHT soft key to return to step 2 above OR Press...

Page 268: ...sed to store data and advance to next MMC HOLD Used to clear previous entry ACTION DISPLAY 1 Press TRANSFER 707 Display shows AUTHOR CODE 001 C 01 2 Dial code index number 1 500 e g 005 OR AUTHOR CODE 005 C 01 Press UP or DOWN key to selected index number and press RIGHT soft key to move cursor 3 Enter authorization code minimum of four digits and a maximum of 10 digits via dial AUTHOR CODE 005 12...

Page 269: ...RAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC 707 5 Press TRANSFER to store and exit OR Press SPEAKER to store and advance to next MMC DEFAULT DATA NONE RELATED ITEMS MMC 305 ASSIGN FORCED CODE Home Page Table of Contents ...

Page 270: ...to next MMC HOLD Used to clear previous entry ACTION DISPLAY 1 Press TRANSFER 708 Display shows ACCOUNT CODE 001 2 Dial code index number 1 999 e g 005 OR ACCOUNT CODE 005 Press UP or DOWN key to selected index number and press RIGHT soft key to move cursor 3 Enter account code maximum 12 digits via dial keypad e g 1234 and press RIGHT ACCOUNT CODE 005 123456789012 soft key to move cursor back to ...

Page 271: ...of ten 10 entries available each of which may be up to four digits long The four dialing rules that apply to the Special Code Table are as follows Rule 1 Toll restriction is only applied to digits following the entries in the Special Code Table This eliminates toll restriction bypass with second dial tone central office features such as CID block 67 Rule 2 LCR will only route calls based on the di...

Page 272: ...YS Move cursor left and right SPEAKER Used to store data and advance to next MMC HOLD Used to clear previous entry ACTION DISPLAY 1 Press TRANSFER 709 Display shows PBX ACCESS CODE 1 2 Select PBX SPECIAL CODE or TOLL OVERRIDE TOLL OVERRIDE 1 OR Press UP or DOWN key to make selection and press RIGHT soft key to move cursor 2 Enter index number e g 3 OR TOLL OVERRIDE 3 _ Press UP or DOWN key to make...

Page 273: ... 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC 709 DEFAULT DATA NONE RELATED ITEMS MMC 401 PBX TRUNK MMC 702 TOLL DENY TABLE MMC 703 TOLL ALLOWANCE TABLE MMC 305 FORCED CODES Home Page Table of Contents ...

Page 274: ...OWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPEAKER Used to store data and advance to next MMC HOLD Used to clear previous entry ACTION DISPLAY 1 Press TRANSFER 710 Display shows LCR DIGIT 0001 DIGIT 2 Dial LCR entry e g 0005 OR LCR DIGIT 0005 DIGIT _ Press UP or DOWN to select entry and press RIGHT soft key to move cursor 3 Enter LCR dig...

Page 275: ...GRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC 710 5 Press TRANSFER to store and exit OR Press SPEAKER to store and advance to next MMC DEFAULT DATA NONE RELATED ITEMS MMC 712 LCR ROUTE TABLE Home Page Table of Contents ...

Page 276: ...tart time of the next time period is the end time of the previous time period PROGRAM KEYS UP DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPEAKER Used to store data and advance to next MMC HOLD Used to clear previous entry FEATURE KEYS DAY VALUE TIME BAND LCRT SUN 0 A 0 LCRRT 1 MON 1 B 1 LCRRT 2 TUE 2 C 2 LCRRT 3 WED 3 D 3 LCRRT 4 THU 4 ...

Page 277: ...E WED B HHMM 0800 LCRT Cursor moves to LCRT reference MMC 712 Dial entry 1 4 OR Press UP or DOWN to select entry and press LCR TIME WED B HHMM 0800 LCRT 1 RIGHT soft key to make entry and return to step 1 OR If entry is dialled return to step 2 5 Press TRANSFER to store and exit OR Press SPEAKER to store and advance to next MMC DEFAULT DATA HH MM 0000 LCRT 1 for all 7 days RELATED ITEMS MMC 712 LC...

Page 278: ... If all trunk groups are busy in a selected route call queue becomes active and allocates trunks as they become available PROGRAM KEYS UP DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPEAKER Used to store data and advance to next MMC HOLD Used to clear previous entry ACTION DISPLAY 1 Press TRANSFER 712 Display shows LCR ROUTE 01 1 C 1 G N...

Page 279: ...number e g 050 OR LCR ROUTE 05 2 C 4 G 801 M 050 Press UP or DOWN to selected index number and press RIGHT soft key to move cursor OR Press RIGHT soft key to enter NO index LCR ROUTE 05 2 C 4 G 801 M number 7 Press TRANSFER to store and exit OR Press SPEAKER to store and advance to next MMC DEFAULT DATA NONE RELATED ITEMS MMC 310 LCR CLASS OF SERVICE MMC 710 LCR DIGIT TABLE MMC 711 LCR TIME TABLE ...

Page 280: ...entries available OPTION MAXIMUM NUMBER OF DIGIT ENTRIES Number of digits to delete 15 Insert before dialing string 14 Append after dialing string 14 DIGIT STRING KEY Insert String Digit String delete Append String PROGRAM KEYS UP DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPEAKER Used to store data and advance to next MMC HOLD Used to ...

Page 281: ...p step or to store information and advance to next step 5 Enter digits to be appended e g 45678 OR LCR MODIFY 005 A 45678_ Press RIGHT soft key to skip step or to store information and return to step 2 6 Press TRANSFER to store and exit OR Press SPEAKER to store and advance to next MMC DEFAULT DATA NONE RELATED ITEMS MMC 710 LCR DIGIT TABLE Home Page Table of Contents ...

Page 282: ...s placed on hold There are a total of 6 possible music selections see below With the embedded voicemail you may also select a voicemail recording as a music source The recording must already been defined in MMC 748 and will show up here as the SVM port associated with the recording OPTIONS 2 1 NONE No Music on Hold Follows the setting in MMC 408 for the trunk the call comes in on 2 2 TONE A repeat...

Page 283: ...is is the maximum number of simultaneous calls to this DID the system will allow If more call attempts are made the system will return a busy signal to the caller 7 DC The number of digits to delete This is useful with Tandem switching mixed numbering plans and DID Repeat digits over tie line Maximum number of digits that can be deleted is 16 8 NAME Input up to 11 characters to identify call Names...

Page 284: ...t 2 Other symbols are available for DIAL PROGRAM KEYS UP DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPEAKER Used to store data and advance to next MMC HOLD Used to clear previous entry ACTION DISPLAY 1 Press TRANSFER 714 Display shows DID DIGIT 001 DGT 2 Enter valid index number e g 005 via dial keypad DID DIGIT 005 DGT OR Press UP or D...

Page 285: ...to make selection Press RIGHT soft key to advance to next Ring Plan Press RIGHT soft key to ENTER and move cursor 6 Press UP or DOWN key to make selection or select via dial pad 1 for YES 0 for NO DID DIGIT 005 CW NO DELETE 0 Press RIGHT soft key to advance to the next step 7 Enter the number of digits to be deleted and press RIGHT soft key to return to step 1 DID DIGIT 005 CW YES DELETE 0 OR Pres...

Page 286: ... When the character you want appears on the same dial pad key as the previous character press the UP key to move the cursor to the right or the DOWN key to move the cursor to the left A space can be entered by using these keys iDCS DS and ITP KEYSETS COUNT 1 2 3 4 5 DIAL 0 0 DIAL 1 space 1 DIAL 2 A B C 2 DIAL 3 D E F 3 DIAL 4 G H I 4 DIAL 5 J K L 5 DIAL 6 M N O 6 DIAL 7 P Q R S 7 DIAL 8 T U V 4 8 ...

Page 287: ...Y Toggles from upper case to lower case ACTION DISPLAY 1 Press TRANSFER 715 Display shows PGM MESSAGE 01 IN A MEETING 2 Enter index number e g 11 OR PGM MESSAGE 11 _ Press UP or DOWN arrow to make selection Press RIGHT soft key to move cursor 3 Enter message via dial keypad using the above table maximum 16 characters PGM MESSAGE 11 SunBathing Use A key to toggle upper case lower case Press RIGHT s...

Page 288: ...2007 MMC 715 05 PAGE ME 06 OUT OF TOWN 07 IN TOMORROW 08 RETURN AFTERNOON 09 ON VACATION 10 GONE HOME 11 BLANK MESSAGE 12 BLANK MESSAGE 13 BLANK MESSAGE 14 BLANK MESSAGE 15 BLANK MESSAGE RELATED ITEMS MMC 115 SET PROGRAMMED MESSAGE Home Page Table of Contents ...

Page 289: ...nd removes the area code PROGRAM KEYS UP DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Moves cursor left and right SPEAKER Used to store data and advance to next MMC HOLD Used to clear previous entry ANS RLS Used to select ALL ACTION DISPLAY 1 Press TRANSFER 717 Display shows MY AREA CODE AREA 2 Enter area code maximum 4 digits via dial keypad e g 2 and press RIGHT ...

Page 290: ...d to clear previous entry ACTION DISPLAY 1 Press TRANSFER 718 Display shows AGENT PIN 001 ID GRP 2 Dial code entry number 001 100 e g 005 OR AGENT PIN 005 ID GRP Press UP or DOWN keys to select index number and press RIGHT soft key to move cursor 3 Enter ID code via keypad e g 1234 and press RIGHT soft key to move cursor AGENT PIN 005 ID 1234 GRP 4 Enter group number 501 to 519 e g 505 OR AGENT PI...

Page 291: ...rectory name is SAM SMITH press the number 7 three times to get the letter S Now press the number 2 once to get the letter A Continue selecting characters from the table below to complete message Pressing the A key will change the letter from upper case to lower case NOTE When the character you want appears on the same dial pad key as the previous character press the UP key to move the cursor to t...

Page 292: ...lay shows IDLE DISPLAY 01 2 Press the location of the line of a large LCD phone IDLE DISPLAY 02 _ 01 12 on which guidance data is to be displayed OR Press VOLUME to select the desired location of the line Press the RIGHT soft button to move the cursor 3 Use the above table to enter guidance data Press the RIGHT soft button to save the IDLE DISPLAY 02 WELCOME TO ABC data 4 Press TRANSFER to exit th...

Page 293: ... KEYS Moves cursor left and right SPEAKER Used to store data and advance to next MMC HOLD Used to clear previous entry ANS RLS Used to select ALL ACTION DISPLAY 1 Press TRANSFER 720 Display shows 201 COPY KEY FROM NONE 2 Enter the station number to copy to e g 205 205 COPY KEY FROM NONE OR Press UP or DOWN keys to make selection and press RIGHT soft key to move cursor 3 Enter station number to cop...

Page 294: ...NG TECHNICAL MANUAL PART 2 APRIL 2007 MMC 720 DEFAULT DATA NONE RELATED ITEMS MMC 107 KEY EXTENDER MMC 721 SAVE STATION KEY PROGRAMMING MMC 722 STATION KEY PROGRAMMING MMC 723 SYSTEM KEY PROGRAMMING Home Page Table of Contents ...

Page 295: ...am is not to be confused with AUTO SET RELOCATE MMC 315 This program is for saving and restoring the same electronic device type at that port PROGRAM KEYS UP DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPEAKER Used to store data and advance to next MMC ACTION DISPLAY 1 Press TRANSFER 721 Display shows 201 SAVE KEY RESTORE 2 Enter desired...

Page 296: ...Serv 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC 721 DEFAULT DATA NONE RELATED ITEMS MMC 107 KEY EXTENDER MMC 722 STATION KEY PROGRAMMING MMC 723 SYSTEM KEY PROGRAMMING Home Page Table of Contents ...

Page 297: ...etter B and then use the UP or DOWN key to change the selection from BARGE to BOSS DIAL KEYPAD COUNT 1 2 3 4 DIAL 2 ABAND BARGE CAD DIAL 3 DGIALM EP FAUTO DIAL 4 GPIK HDSET IG DIAL 5 LANREQ LCR LISTN DIAL 6 MMPA NEW OHVA DIAL 7 PAGE PAGE RB SETMG DIAL 8 TCLIP UA VM DIAL 9 WAKEUP XCHIN WAKEUP PROGRAM KEYS UP DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor l...

Page 298: ... enter extender e g 03 OR 201 KEY PROG 18 NONE GPIK03 Press UP or DOWN key to make selection Press RIGHT soft key to return to step 2 6 Press TRANSFER to store and exit OR Press SPEAKER to store and advance to next MMC DEFAULT DATA SEE BELOW RELATED ITEMS MMC 107 KEY EXTENDER MMC 720 COPY KEY PROGRAMMING MMC 721 SAVE STATION KEY PROGTRAMMING iDCS KEYSETS Default 28 Button Keyset 01 LINE1 02 LINE2 ...

Page 299: ...07 MESSAGE 08 NONE 09 NONE 10 NONE 11 NONE 12 NONE 13 NONE 14 NONE 15 NONE 16 NONE 17 NONE 18 NONE 19 NONE 20 NONE 21 NONE Default 14 Button Keyset 01 CALL1 02 CALL2 03 NONE 04 NONE 05 NONE 06 NONE 07 MESSAGE 08 NONE 09 NONE 10 NONE 11 NONE 12 NONE 13 NONE 14 NONE Default 7 Button Keyset 01 CALL1 02 CALL2 03 NONE 04 NONE 05 NONE 06 NONE 07 MESSAGE ITP KEYSETS ITP 5107S 01 CALL1 02 CALL2 03 NONE 04...

Page 300: ... 23 NONE 24 NONE 25 NONE 26 NONE 27 NONE 28 NONE 29 NONE 30 NONE 31 NONE 32 NONE 33 NONE 34 NONE 35 NONE 36 NONE 37 NONE 38 NONE 39 NONE 40 NONE 41 NONE 42 NONE 43 NONE 44 NONE 45 NONE 46 NONE 47 NONE 48 NONE 49 NONE 50 NONE 51 NONE 52 NONE 53 NONE 54 NONE 55 NONE 56 NONE 57 NONE 58 NONE 59 NONE 60 NONE 61 NONE 62 NONE 63 NONE 64 NONE 65 NONE 66 NONE 67 NONE 68 NONE 69 NONE 70 NONE 71 NONE 72 NONE...

Page 301: ...NTACT ALARM CLEAR AN RLS ANSWER RELEASE BARGE BARGE IN BILL HOTEL MOTEL BILL FEATURE BLOCK OHVA BLOCK BOSS BOSS SECRETARY CAD CALL ACTIVITY DISPLAY CAG CREATE ANSWER GROUP CALL CALL BUTTON CAMP STATION CAMP ON CANMG MESSAGE CANCEL CBK CALLBACK CC CALL COVERAGE CHIN CHECK IN CHOUT CHECK OUT CHOICE CHOICE RELATED TO NEWS SERVICE CID CALLER ID ANI CONF CONFERENCE CONP CONNECTED NAME ID PRESENTATION C...

Page 302: ...KUP HDSET HEADSET MODE HLDPK HOLD PICKUP HOLD HOLD HOTEL HOTEL MOTEL MULTI FUNCTION IG IN OUT OF GROUP INFDSP INFO DISPLAY INQIRE INQUIRE CID ANI ISPY CID ANI SPY LCR LEAST COST ROUTING LISTN GROUP LISTENING LNR LAST NUMBER REDIAL LOG CALL LOGGING MACR SPEED DIAL MACRO MMPA MEET ME PAGE ANSWER MMPG MEET ME PAGE MOBEX MOBEX MS MANUAL SIGNALING MSG MESSAGE MUTE MUTE MW MESSAGE WAITING NEW NEW CALL N...

Page 303: ... RING SG STATION GROUP SLOCAT HOTEL MOTEL STAFF LOCATOR FEATURE SMDR HOTEL SMDR PRINT SNR SAVED NUMBER REDIAL SP UCD SUPERVISOR SPD SPEED DIAL SPKR SPEAKER STATE SET EXECUTIVE STATE STORE STORE DISPLAYED NUMBER CID ANI SYSALM SYSTEM ALARMS TCLIP SET OUTBOUND CLI TABLE TG TRUNK GROUP TIMER TIMER TRARPT TRAFFIC REPORT TRSF TRANSFER UA UNIVERSAL ANSWER VG VOICE MAIL MAIN GREETING VM VOICE MAIL MEMO V...

Page 304: ...letter B and then use the UP or DOWN key to change selection from BARGE to BOSS DIAL KEYPAD COUNT 1 2 3 DIAL 2 ABAND BARGE CAD DIAL 3 DGPALM EP FAUTO DIAL 4 GPIK HDSET DIAL 5 LANREQ LANREQ LANREQ DIAL 6 MMPA NEW OHVA DIAL 7 PAGE PAGE RB DIAL 8 TCLIP UA VM TYPE OF SET 24 BTN 12 BTN 7 BTN 64 BTN AOMs 28 BTN 18 BTN BTN 99 BTN NOT AVAILABLE IN US 38 BTN NOT AVAILABLE IN US 21 BTN 14 BTN NOT AVAILABLE ...

Page 305: ...ke selection and press RIGHT soft key 4 Using table above press dial keypad number to make selection TYPE 24 BTN SETS 18 DS GPIK OR Press UP or DOWN key to make selection and press RIGHT soft key to advance cursor to step 5 to enter extender if required OR Press LEFT soft key to return to step 3 5 If required enter extender e g 03 OR TYPE 24 BTN SETS 18 DS GPIK03 Press UP or DOWN key to make selec...

Page 306: ...LINE3 04 LINE4 05 VMMSG 06 DS201 07 DS202 08 DS203 09 DS204 10 PAGE 21 LOG 25 CALL1 22 DND 26 LISTEN 23 SPD 27 REDIAL 24 TRANSFER 28 SPEAKER Default 8 Button Keyset 01 CALL1 02 CALL2 03 MESSAGE 04 TRANSFER 05 NONE 06 NONE 07 NONE 08 SPEAKER DS KEYSETS Default 21 Button Keyset 01 CALL1 02 CALL2 03 NONE 04 NONE 05 NONE 06 NONE 07 MESSAGE 08 NONE 09 NONE 10 NONE 11 NONE 12 NONE 13 NONE 14 NONE 15 NON...

Page 307: ...NE 11 NONE 12 NONE 13 NONE 14 NONE 15 NONE 16 NONE 17 NONE 18 NONE 19 NONE 20 NONE 21 NONE ITP 5112L 01 CALL1 02 CALL2 03 NONE 04 NONE 05 NONE 06 NONE 07 MESSAGE 08 NONE 09 NONE 10 NONE 11 NONE 12 NONE 13 NONE 14 NONE 15 NONE 16 NONE 17 NONE 18 NONE 19 NONE 20 NONE 21 NONE 22 NONE 23 NONE 24 NONE 25 NONE 26 NONE 27 NONE 28 NONE 29 NONE 30 NONE 31 NONE 32 NONE 33 NONE 34 NONE 35 NONE 36 NONE 37 NON...

Page 308: ...ONE 79 NONE 80 NONE 81 NONE 82 NONE 83 NONE 84 NONE 85 NONE 86 NONE 87 NONE 88 NONE 89 NONE 90 NONE 91 NONE 92 NONE 93 NONE 94 NONE 95 NONE 96 NONE 97 NONE 98 NONE 99 NONE Programmable Key Assignments ABAND ABANDONED CALL ABW AGENT BUSY WRAPUP ACC ACCOUNT ALARM CONTACT ALARM CLEAR AN RLS ANSWER RELEASE BARGE BARGE IN BILL HOTEL MOTEL BILL FEATURE NOT USED IN USA BLOCK OHVA BLOCK BOSS BOSS SECRETAR...

Page 309: ...N DIR DIRECTORY DIVERT EXECUTIVE CALL DIVERT TO SECRETARY DLOCK DOOR LOCK DND DO NOT DISTURB DNDO DO NOT DISTURB OVERRIDE DP DIRECT PICKUP DROP DROP DS DSS KEY DT DTS KEY EP ESTABLISHED CALL PICKUP EXTMIC EXTERNAL MICROPHONE FAUTO FORCED AUTO ANSWER FLASH FLASH FWRD CALL FORWARD GPIK GROUP PICKUP HDSET HEADSET MODE HLDPK HOLD PICKUP HOLD HOLD HOTEL HOTEL MOTEL MULTI FUNCTION NOT USED IN USA IG IN ...

Page 310: ...ROG LIMITED PROGRAM PTHR PATH REPLACEMENT RB HOTEL MOTEL REMOTE BILLING LOBBY PHONE SVC NOT USED IN USA REJECT OHVA REJECT RETRY AUTO REDIAL ON BUSY REVW REVIEW CID ANI RP RING PLAN RSV HOTEL MOTEL ROOM STATUS VIEW NOT USED IN USA RTO RING TIME OVERIDE SETDND SET DO NOT DISTURB AT ANOTHER PHONE SETMG SET MESSAGE W O RING SG STATION GROUP SLOCAT HOTEL MOTEL STAFF LOCATOR FEATURE SMDR STATION MESSAG...

Page 311: ...MAIL MEMO VMADM VOICE MAIL ADMINISTRATION VMAME ANSWER MACHINE EMULATION VMMSG VOICE MAIL MESSAGE KEY VT VOICEMAIL TRANSFER WAKE UP WAKE UP NOT USED IN USA XCHIN HOTEL MOTEL EXPRESS CHECK IN FEATURE NOT USED IN USA NOTE Items marked with an asterisk require optional hardware Items marked with a double asterisk require Samsung voicemail Home Page Table of Contents ...

Page 312: ... 0 STN NUMB This is where DLI SLI Virtual DLI VDL Virtual SLI VSL ITP WIP and SIP Station directory numbers are changed or assigned 1 TRK NUMB This is where Analog TRK PRI SPNET NET SIP and H 323 323 trunk directory numbers are changed or assigned 2 VMAA NUMB This is where the embedded SVM directory numbers are changed or assigned 3 MISC NUMB This is where directory numbers for relays MOH ports an...

Page 313: ...ote Stations are used to create local extensions for remote devices FEATURE NUMBERING DIAL KEY PAD COUNT 1 2 3 4 DIAL 2 ABAND BARGE CAMP ABAND DIAL 3 DGPALM E LCR1 FAUTO DGPALM DIAL 4 GRPK HDSET IG GRPK DIAL 5 LCR LCR LCR LCR DIAL 6 MACR NEW OHVA MACR DIAL 7 PAGE PAGE RB SETMG DIAL 8 TCLIP UA VMADM TCLIP DIAL 9 WAKEUP WAKEUP WAKEUP WAKEUP PROGRAM KEYS UP DOWN Used to scroll through options KEYPAD ...

Page 314: ...UMBER PAGE NONE 55 6 Press TRANSFER to store and exit OR Press SPEAKER to store and advance to next MMC DEFAULT DATA SEE BELOW DLI SLI 201 2xx VSL 3501 3508 VDL 3401 3416 ITP 3201 3224 WIP 3301 3308 STN NUMB SIP NONE TRK PRI 701 7xx NET 8301 8308 SIP 8501 8508 TRK NUMB 323 8401 8408 VMAA NUMB VM 301 304 MUSIC ON HOLD MISC01 371 EXTERNAL PAGE 1 MISC02 361 EXTERNAL PAGE 2 MISC03 362 EXTERNAL PAGE 3 ...

Page 315: ... NONE DIR NONE DIRPK 65 DISALM 58 DIVERT NONE DLOCK 13 DND 40 DND0 NONE E LCR1 NONE E LCR2 NONE E LCR3 NONE E LCR4 NONE FAUTO 14 FLASH 49 FPICK NONE FWD 60 GRPK 66 HDSET NONE HLDPK 12 HOLD 11 HOTEL NONE IG NONE INFDSP NONE LCR NONE LISTN NONE LNR 19 LOG NONE LOGOUT NONE MACR NONE MMPA 56 MMPG 54 MOBEX MSG 43 MYGRPK NONE NEW 18 NPAGE NONE FEATURE NUMBER continued OHVA NONE Home Page Table of Conten...

Page 316: ...NE RB NONE REJECT NONE RP NONE RSV NONE RTO NONE SETMG 41 SIP CW NONE SLOCAT NONE SLTALM NONE SLTMMC 15 SNR 17 SPEED 16 SRELOC NONE NOT USED IN USA STATE NONE TCLIP NONE UA 67 VMADM NONE VMAME NONE VMMEMO VMMSG NONE WAKEUP NONE FEATURE NUMBER continued WCOS 59 LCR NONE NETWORK NUMBER RS NONE Home Page Table of Contents ...

Page 317: ...bers are changed or assigned 03 MISC NUM PLAN This is where directory numbers for relays MOH ports and the Internal Modem are changed or assigned 04 STNG NUMBER PLAN This is where station group numbers are changed or assigned 05 TRKG NUMBER PLAN This is where trunk group numbers are changed or assigned 06 FEAT NUMBER PLAN This is where feature access codes are changed or assigned Dialing codes are...

Page 318: ...rt directory numbers are changed or assigned 18 IP UMS NUM PLAN This is where IP UMS directory numbers are changed or assigned FOR FUTURE USE 19 SIP S NUM PLAN This is where SIP based station directory numbers are changed or assigned IMPORTANT The num plans that are marked with are affected by the virtual cabinet configurations in MMX 857 See MMC 857 for details FEATURE NUMBERING DIAL KEY PAD COUN...

Page 319: ...55 via the dial keypad FEAT NUMBER PLAN PAGE NONE 55_ 5 Press LEFT soft key to enter change and continue to make changes FEAT NUMBER PLAN PAGE NONE 55 6 Press TRANSFER to store and exit OR Press SPEAKER to store and advance to next MMC DEFAULT DATA SEE BELOW STN NUM PLAN 201 2xx OR 2001 2xxx TRK NUM PLAN 701 7xx OR 7001 7xxx STNG NUMBER PLAN 500 5xx OR 5000 5xxx TRKG NUMBER PLAN 9 800 8xx MISC NUM...

Page 320: ...NF 46 CONP NONE CR NONE CREDIT NONE NOT USED IN USA DGPALM NONE DIR NONE DIRPK 65 DISALM 58 DIVERT NONE DLOCK 13 DND 40 DND0 NONE E LCR1 NONE E LCR2 NONE E LCR3 NONE E LCR4 NONE FAUTO 14 FLASH 49 FWD 60 GRPK 66 HDSET NONE HLDPK 12 HOLD 11 HOTEL NONE NOT USED IN USA IG 53 INFDSP NONE LCR NONE LISTN NONE LNR 19 LOG NONE MMPA 56 MMPG 54 MSG 43 MYGRPK NONE NEW 18 NOCLIP NONE NPAGE NONE OHVA NONE OPER ...

Page 321: ...LM NONE SLTMMC 15 SNR 17 SPEED 16 S RELOC NONE NOT USED IN USA STATE NONE TCLIP NONE UA 67 VMADM NONE VMAME NONE VMMEMO VMMSG NONE WAKEUP NONE WCOS 59 NTWK LCR NUM PLAN NONE VIRT EXT NUM PLAN 3501 3522 3401 3440 MGI NUM PLAN 3801 ITP NUM PLAN 3201 WLAN NUM PLAN 3301 SPNET NUM PLAN 8301 H323 TRK NUM PLAN 8401 SIP TRK NUM PLAN 8501 IP UMS NUM PLAN 8665 SIP STN DIAL NO 3301 Home Page Table of Content...

Page 322: ...03 OUTGOING CALL This option determines whether outgoing calls will print on SMDR 04 AUTHORIZE CODE This option determines whether authorization codes will print on SMDR 05 SMDR START TIME This option determines whether valid calls will include the minimum call time in total call duration 06 IN OUT GROUP This option allows a message IN GROUP or OUT GROUP to be printed in the digits dialed column e...

Page 323: ...ls will print on SMDR 15 KEY MMC IN OUT If set to YES then the SMDR record will show programming being opened and closed in MMC 200 and MMC 800 16 HOTEL CALL COST This option determines if the cost of the Hotel Room will be presented on the SMDR printout NOT USED IN USA 17 HOTEL PAGE FEED This option determines at which point the printer will perform the page feed function NOT USED IN USA 18 HOTEL...

Page 324: ...tter from upper case to lower case NOTE When the character you want appears on the same dial pad key as the previous character press the right soft key to move the cursor to the right iDCS DS and ITP KEYSETS COUNT 1 2 3 4 5 DIAL 0 0 DIAL 1 space 1 DIAL 2 A B C 2 DIAL 3 D E F 3 DIAL 4 G H I 4 DIAL 5 J K L 5 DIAL 6 M N O 6 DIAL 7 P Q R S 7 DIAL 8 T U V 4 8 DIAL 9 W X Y Z 9 DIAL 4 4 1 When the charac...

Page 325: ...e number of lines and press the RIGHT soft LINE PER PAGE 50 LINE PAGE key to save the data and return to step 2 THEN LINE PER PAGE 50 LINE PAGE 4 If option 0 is selected at step 2 PAGE HEADER PRINT YES 5 If option 2 is selected at step 2 INCOMING CALL PRINT NO 6 If option 3 is selected at step 2 OUTGOING CALL PRINT YES 7 If option 4 is selected at step 2 AUTHORIZE CODE PRINT NO 8 If option 5 is se...

Page 326: ...13 is selected at step 2 NO OF DIAL MASK 00 17 After all desired options have been selected press TRANSFER to exit OR Press SPEAKER to exit and advance to next MMC DEFAULT DATA PAGE HEADER YES ABANDON CALL NO INCOMING CALL NO NO OF DIAL MASK 00 OUTGOING CALL YES AUTHORIZE CODE NO SMDR START TIME YES INCOMING ANSWER NO IN OUT GROUP NO INTERCOM CALL NO DND CALL NO KEY MMC IN OUT NO WAKE UP CALL YES ...

Page 327: ... provide information about the progress of the call e g ringback busy or disconnect Most Voice Mail systems can utilize DTMF in band signaling for more efficient call processing This MMC has many parameters that can be programmed according to the type of automated attendant and or voice mail system connected CALL and TYPE INFORMATION The format of the DTMF data sent to a VM AA port is as follows C...

Page 328: ...a in the DN2 field indicating the originating trunk of the call ringing the VMAA port If set to no when the voice mail auto attendant system answers a call the OfficeServ 7100 system will not send trunk data in the DN2 field SEPARATOR When both DN1 and DN2 are used a digit defined here is sent between DN1 and DN2 so the VMAA system can determine where DN 1 stops and where DN 2 starts The separator...

Page 329: ... station group 7 DID CALL A DID call has called the VM AA port 8 MESSAGE CALL A message button or message reply feature code has been used to call the VM AA port PROGRESS TONES These are the DTMF codes that is sent to the VMAA port in place of regular progress tones For example when a VMAA port goes off hook to originate or transfer a call instead of hearing normal dial tone it will hear DTMF BA P...

Page 330: ... AA system must turn it off 4 If DTMF call progress tones are not enabled the system sends regular call progress tones see Item 3 5 When a VM AA port calls a station that is in the AUTO ANSWER or VOICE ANNOUNCE mode the keyset will be forced to ring 6 All calls to a VM AA port or group ring with C O line ringing cadence not intercom ring cadence EXAMPLES OF VM AA OPERATION IN BAND DTMF DIGIT STRIN...

Page 331: ...ation 202 transfers a C O call 702 to a station 225 that is Call Forward All to a VM AA group or port When the transferring station hangs up blind transfer and the VM AA group or port answers 225 x 702 A station 202 transfers a C O call 702 to a group 501 that overflows to a VM AA group or port 501 X 702 In the above example if overflow information is turned off Nothing is sent A station 205 calls...

Page 332: ...B Used to insert alpha character B C Used to insert alpha character C ACTION DISPLAY 1 Press TRANSFER 726 Display shows EXT FOR DN1 YES 2 Enter the OPTION number from the above list e g 4 SEPERATOR NO OR Press UP or DOWN key to make selection Press LEFT soft key to move cursor 3 Enter 1 for YES or 0 for NO OR SEPERATOR YES Press UP or DOWN key for selection Press RIGHT soft key to return to step 2...

Page 333: ... valid entry consists of digits 0 9 or alpha CALL TYPE ID DIRECT CALL NO characters A C See above list under the CALL TYPE ID options list 11 If option 7 is selected at step 2 A valid entry consists of digits 0 9 or alpha PROGRESS TONE ID DIAL TONE B characters A C See above list under the PROGRESS TONE ID DEFAULT DATA EXT FOR DN1 YES TRK FOR DN1 YES EXT FOR DN2 NO TRK FOR DN2 NO SEPARATOR NO DISC...

Page 334: ...lect other versions Main Processor version and date MP10A MP VERS 08 12 08 V4 23d Sub Processor version and date MP10A SP VERS 08 11 25 V2 16 Voice Mail version and date MP10A VM VERS 08 12 15 V2 78d Media Gateway version and date MP10A MGI VERS 08 08 12 V2 00 BRI version and date not used in US MP10A BRI VERS NO VERSION DATA Web Server version and date MP10A WEB VERS 08 10 29 V4 07j Operating Sys...

Page 335: ...ng the next key will move the cursor to the next position For example if the directory name is SAM SMITH press the number 7 three times to get the letter S Now press the number 2 once to get the letter A Continue selecting characters from the table below to complete your message NOTE When the character you want appears on the same dial pad key as the previous character press the VOL UP key to move...

Page 336: ...scroll through entries Press RIGHT soft key to select entry 3 Enter telephone number and press RIGHT soft key to advance to name entry TRANSLATION 005 DIGIT 3054264100 OR Enter telephone number and press LEFT soft key to return to step 2 4 Enter associated name as described above and press RIGHT or LEFT soft key TRANSLATION 005 SAMSUNG TELECOM to return to step 2 OR Press SPK to save and advance t...

Page 337: ...345 3 45 SECOND INTERVAL DURATION This is the amount of time for the duration of each billing increment after the first interval has expired The range is from 0 to 999 seconds for example 006 seconds six seconds SECOND INTERVAL COST This is the dollar cost for each billing increment The range is from 0 to 999 for example 100 1 00 SURCHARGE This is a one time charge that is applied to the call over...

Page 338: ...s e g 125 1 25 using the keypad and COST RATE 03 1ST COST 125 press UP to advance 5 Enter SECOND INTERVAL DURATION in seconds e g 006 six seconds using the COST RATE 03 2ND DUR 006 keypad and press UP to advance 6 Enter SECOND INTERVAL COST in cents e g 030 0 30 using the keypad and COST RATE 03 2ND COST 030 press UP to advance 7 Enter SURCHARGE in cents e g 100 1 00 COST RATE 03 SURCHARGE 100 8 P...

Page 339: ...ild Character assignment MMC 704 is common with Call Costing and Toll Restriction When all entries are used LAST ENTRY is displayed DIAL PLAN This shows in the programming display as DP and represents a pattern 1 7 8 This pattern is used by MMC 422 TRUNK COST RATE to determine the correct billing according to MMC 729 RATE CALCULATION TABLE When the system finds a DIAL PLAN match for the digits dia...

Page 340: ... ACTION DISPLAY 1 Press TRANSFER 730 Display shows COST DP 001 DIGIT 2 Dial CALL COST entry e g 005 OR COST DP 005 DIGIT Press UP or DOWN to select entry and press RIGHT soft key to move cursor 3 Enter digit string via the dial keypad and press RIGHT soft key COST DP 005 DIGIT 1305 4 Enter DIAL PLAN 0 8 Press LEFT soft key to return to step 3 or COST DP 005 CALL RATE 3 RIGHT soft key to go to step...

Page 341: ... and ensuring all data downloaded properly in the SVM that you set SVM AUTO SETUP to NO DOWNLOAD OPTIONS When the SVM AUTO SETUP option is set to YES the OS7100 will send configuration data to the SVM This submenu allows you to choose which information will be downloaded TYPE DESCRIPTION STATION NAME This setting will allow the Subscriber name in the SVM to sync with the Station Name in MMC 104 Th...

Page 342: ...rocedures you need to run the OfficeServ 7100 system with a default database and power up with this MMC option set to YES the SVM database will be overwritten according to the data in MMC 741 and the default numbering plan PROGRAM KEYS UP DOWN Changes MMC data between YES and NO KEYPAD 0 and 1 will change data and advance to other option SPEAKER Used to store data and advance to next MMC ACTION DI...

Page 343: ...GRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC 740 WiFi PHONE NO SIP PHONE NO VIR DLI SLI NO SPNET STN NO MOBEX STN NO STN GROUP NO PSTN TRUNK YES VOIP TRUNK NO SPNET TRUNK NO RELATED ITEMS NONE Home Page Table of Contents ...

Page 344: ...g to the download OPTION specified above VIRTUAL NUM DOWN When the voicemail application restarts if this option is set to YES for any of the categories under this heading it will create the additional mailboxes This must be done at least once but once done this download feature can be turned OFF to save boot up time The categories are TYPE DESCRIPTION VIRTUAL EXT Virtual extension numbers DESKTOP...

Page 345: ...RD RESTART DOWNLOAD YES 2 Dial 0 or 1 to set option and advance 3 Display shows VM CARD RESTART CARD RESTART NO 4 Dial 0 or 1 to set option and advance 5 Press TRANSFER to store and exit OR Press SPEAKER to store and advance to next MMC 6 Enter 0 for non urgent or 1 for urgent DEFAULT DATA CARD RESTART NO DOWNLOAD NO VIRTUAL EXT NO IP PHONE NO WIP WITH WLI NO BRI STATION NO VOIP NET TRK NO VOIP 32...

Page 346: ...ensions are set to BOTH with GRP set to 01 DESKTOP ITP This section allows you to set the block structure for all ITP keysets connected to the OfficeServ 7100 By default all keysets are set to BOTH with GRP set to 01 WiFi PHONE This section allows you to set the block structure for all WIP handsets connected to the OfficeServ 7100 By default all handsets are set to BOTH with GRP set to 01 SIP PHON...

Page 347: ... SLI 2001 MAKE BOTH GRP 01 2 Press UP or DOWN to select station type or station group DLI SLI 2001 MAKE BOTH GRP 01 OR Press RIGHT soft key to select a station 2 Dial station number OR DLI SLI 2001 MAKE BOTH GRP 01 Press UP or DOWN to scroll the number and press RIGHT soft key to select block type 3 Press UP or DOWN to scroll block type OR DLI SLI 2001 MAKE EXT GRP 01 Press RIGHT soft key to selec...

Page 348: ...DLI SLI MAKE BOTH GRP 01 ALL DESKTOP ITP MAKE BOTH GRP 01 ALL WiFi PHONE MAKE BOTH GRP 01 ALL SIP PHONE MAKE NONE GRP 01 ALL VIR DLI SLI MAKE NONE GRP 01 ALL S0 TERMINAL MAKE NONE GRP 01 ALL MOBEX STN MAKE NONE GRP 01 ALL STN GROUPS MAKE EXT RELATED ITEMS NONE Home Page Table of Contents ...

Page 349: ... Voice Mail administration If a station that does not have an associated voice mailbox calls the Voice Mail system they will be answered by the Voice Mail system main greeting NOTE Groups 514 5019 cannot be assigned mailboxes as these are the VM groups Mailboxes that are needed for people that do not have an extension must be added through Voice Mail programming PROGRAM KEYS UP DOWN Used to scroll...

Page 350: ...Change status using UP and DOWN OR ASSIGN MAIL BOX 225 NO Dial 0 for NO or 1 for YES 5 Press TRANSFER button to store and exit OR Press SPEAKER button to store and advance to next MMC DEFAULT DATA ALL STATIONS YES ALL GROUPS NO RELATED ITEMS NONE Home Page Table of Contents ...

Page 351: ... B 4 What port is dedicated to the station Voice mail port number The maximum number of stations assigned the AUTO RECORD feature is limited to the maximum number of voicemail ports Each station using AUTO RECORD depletes Voice Mail Auto Attendant ports by one The same port cannot be assigned to more than one station Attempts to do this will result in an error message When a Voice Mail port is ass...

Page 352: ... to move cursor 3 Enter mailbox number using number keys e g 201 AUTO RECORD STN 201 MB 201 Press RIGHT soft key to move cursor 4 Enter VM port number using keypad or UP or DOWN Press RIGHT soft key to move AUTO RECORD PORT NONE CALL I cursor 5 Enter call type I O or B AUTO RECORD PORT 209 CALL B 6 Press TRANSFER button to store and exit OR Press SPEAKER button to store and advance to next MMC DEF...

Page 353: ...ontaines either a DAY or NIGHT instruction for each OfficeServ 7100 Ring Plan PROGRAM KEY UP DOWN Selects YES or NO KEYPAD Selects YES or NO SPEAKER Used to store data and advance to next MMC ACTION DISPLAY 1 Press TRANSFER 744 Display shows VM DAY NIGHT RING 1 DAY 2 Press UP or DOWN to select a ring plan VM DAY NIGHT RING 3 DAY 3 Press RIGHT soft key to move cursor VM DAY NIGHT RING 3 DAY 4 Press...

Page 354: ...the fwd from station until answered This destination can be a station number or a group number 2 Hotel Motel Transaction Record Buffer Alarm NOT USED IN USA PROGRAM KEYS UP DOWN Used to scroll through options KEYPAD Used to enter selections SPEAKER Used to store data and advance to next MMC HOLD Used to delete an entry ACTION DISPLAY 1 Press TRANSFER 745 Display shows WARNING DEST DEST 500 2 Dial ...

Page 355: ...7100 SYSTEM PROGRAM KEYS UP DOWN Used to scroll through options KEYPAD Used to enter selections SPEAKER Used to store data and advance to next MMC ACTION DISPLAY 1 Press TRANSFER 746 Display shows VM HALT STATUS PROC 2 Enter 1 to halt or 0 to process OR VM HALT STATUS PROC Press UP or DOWN to scroll the selections 3 When you select 1 to halt display shows press 1 to confirm VM HALT ARE YOU SURE YE...

Page 356: ...ill be generated when the disk exceeds 80 of the available drive space The end user should be instructed to delete old messages to recover disk space PROGRAM KEYS UP DOWN Used to scroll through options KEYPAD Used to enter selections SPEAKER Used to store data and advance to next MMC ACTION DISPLAY 1 Press TRANSFER 747 Display shows VM ALARM THRESHOLD 80 2 Enter new threshold level VM ALARM THRESH...

Page 357: ...rce NOTE Embedded SVM ports can be used for voicemail or MOH not both Ports designated as MOH devices will be unusable for normal voicemail call processing PROGRAM KEYS UP DOWN Used to scroll through options KEYPAD Used to enter selections SPEAKERUsed to store data and advance to next MMC HOLD Used to delete an entry ACTION DISPLAY 1 Press TRANSFER 748 Display shows SET VMMOH 209 NOT USED 2 Press ...

Page 358: ...ough options KEYPAD Used to enter selections SPEAKERUsed to store data and advance to next MMC ACTION DISPLAY 1 Press TRANSFER 749 Display shows VM IN OUT 209 IN OUT 2 Enter the Voice Mail port number OR VM IN OUT 215 IN OUT Press UP or DOWN to select SVM port 3 Enter the selections OR VM IN OUT 215 IN OUT Press UP or DOWN to scroll options 4 Press TRANSFER button to store and exit OR Press SPEAKE...

Page 359: ...d on the incoming call to an entry in this table and assigns it to ring with a specific TONE for keysets or CADENCE for SLTs The CID Ringing table consists of 500 entries CLI CID number to be received from the central office Up to 16 digits may be entered REJ CID call reject option When this is set to YES an incoming call with a CID number that matches the CLI field will be rejected hang up by the...

Page 360: ...ing cadence 2 Calls from the programmed CID number will ring SLT s with the CO ring cadence 3 Calls from the programmed CID number will ring SLT s with the DOOR ring cadence 4 Calls from the programmed CID number will ring SLT s with the ALARM ring cadence 5 Calls from the programmed CID number will ring SLT s with the CALLBACK ring cadence PROGRAM KEYS UP DOWN Used to scroll through options KEYPA...

Page 361: ...level via dial keypad 1 9 or NO CLI RINGING 005 REJ NO PRI NO OR Press the VOLUME keyto make selection and press the RIGHT SOFT key to advance to the next step 6 Enter the station or group number for each Ring Plan destination via the dial keypad CLI RINGING 005 R1 501 R2 NONE e g 501 OR press the VOLUME key to make a selection and press the RIGHT SOFT key to advance to the next step 7 Dial 1 8 or...

Page 362: ...2 APRIL 2007 MMC 759 9 Press TRANSFER to exit OR Press the SPEAKER key to exit and advance to the next MMC DEFAULT DATA NONE RELATED ITEMS MMC 312 ALLOW CID MMC 419 DISTINCTIVE RING PER STATION TRUNK MMC 714 DID TRANSLATION Home Page Table of Contents ...

Page 363: ...tered into this field 2 USE LCR NUM This option determines which E LCR FEATURE CODE should use this digit translation Valid entries are as follows ALL All E LCR feature codes will use this translation This is the default setting E LCR1 Enter the E LCR1 FEATURE CODE from MMC 724 This setting makes the digit translation active only for calls that are dialed after the E LCR1 FEATURE CODE E LCR2 Enter...

Page 364: ...ows 199 FAIL ROUTE This option determines where the IN DIGIT string will be sent if the translation routine fails This can occur if the specified trunk route is busy or out of order By default this value is set to LCR Valid entries are the same as the NEXT ROUTE option above 200 NO MATCH RT This option determines where the received digit string will be sent if there are no matching IN DIGIT entrie...

Page 365: ...76733 5 Use the VOLUME keys to scroll to the next entry and press the RIGHT SOFT KEY to 001 OUT DIGIT select OR Dial an option number e g 1 6 Enter the input digits via the KEYPAD and press the RIGHT SOFT KEY to save 001 OUT DIGIT 1056733 7 Use the VOLUME keys to scroll to the next entry and press the RIGHT SOFT KEY to 001 USE LCR NUM ALL select OR Dial an option number e g 2 8 Enter the appropria...

Page 366: ... GROUP number via the KEYPAD and press 001 NEXT ROUTE 801 the RIGHT SOFT KEY to save 11 Press TRANSFER to exit OR Press the SPEAKER key to exit and advance to the next MMC DEFAULT DATA USE LCR NUM ALL NEXT ROUTE LCR RELATED ITEMS MMC 710 LCR DIGIT MMC 712 LCR ROUTE MMC 724 NUMBER PLAN Home Page Table of Contents ...

Page 367: ...o scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPEAKER Used to store data and advance to next MMC HOLD Used to clear previous entry ACTION DISPLAY 1 Press TRANSFER 764 Display shows DISA PASS 001 CLI 2 Enter the table number 001 500 Otherwise select the table number by DISA PASS 001 CLI using the VOLUME button Move the cursor by pressing the RIGHT sof...

Page 368: ...o scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPEAKER Used to store data and advance to next MMC ACTION DISPLAY 1 Press TRANSFER 800 Display shows ENABLE TECH PROG PASSCODE 2 Enter passcode ENABLE TECH PROG PASSCODE Correct code shows ENABLE TECH PROG DISABLE TENANT 1 Incorrect code shows ENABLE TECH PROG PASSCODE ERROR 3 Enter 1 to enable or 0 to di...

Page 369: ...g 209 209 AOM MASTER AOM NOT EXIST 6 To log out and return to MMC 800 press UP or DOWN key to select DISABLE OR Press SPEAKER then TRANSFER to return to normal display Programming option will time out DEFAULT DATA DISABLE RELATED ITEMS MMC 801 CHANGE TECHNICIAN PASSCODE Home Page Table of Contents ...

Page 370: ...s SPEAKER Save data and advance to next MMC ACTION DISPLAY 1 Press TRANSFER 801 TECH PASSCODE NEW CODE _ 2 Enter new passcode TECH PASSCODE NEW CODE 3 Enter new passcode again TECH PASSCODE VERIFY 4 If passcode is correct press RIGHT soft key to continue and enter desired MMC TECH PASSCODE VERIFY SUCCESS If passcode is incorrect TECH PASSCODE PASSCODE FAILURE System returns to step 2 TECH PASSCODE...

Page 371: ...ore data and advance to next MMC ACTION DISPLAY 1 Press TRANSFER 802 Display shows CUST USE MMC 1 100 STN LOCK YES 2 Enter desired tenant number 1 2 via dial keypad CUST USE MMC 1 100 STN LOCK YES OR Press UP or DOWN key to make selection and press RIGHT soft key to move cursor 3 Enter desired MMC number via dial keypad OR CUST USE MMC 1 102 CALL FWD YES Press UP or DOWN key to make selection and ...

Page 372: ...s PCMMC PARAMETER OPTIONS Dial 0 Service Type of Service Dial 1 Baud Rate Speed Dial 2 Char Length Character Length Dial 3 Parity Parity Bit Dial 4 Retry Count Number of Retries Dial 5 Stop Bit Stop Bit Dial 6 Wait Time Message Wait Time Dial 7 DSR Check Data Set Ready Check SERVICE TYPE PORT 2 and 3 Dial 00 NOT USED Dial 01 PCMMC BAUD SPEED Dial 0 4800 bps Dial 1 9600 bps Dial 2 19200 bps Dial 3 ...

Page 373: ...n valid ACTION DISPLAY 1 Press TRANSFER 804 Display shows SYS I O PORT 1 SERVICE NOT USE 2 Enter parameter desired via dial keypad e g 1 from the above option list SYS I O PORT 1 SERVICE PCMMC OR Press UP or DOWN key to make selection Press RIGHT soft key to move cursor 3 Press TRANSFER to store and exit OR Press SPEAKER to store and advance to next MMC DEFAULT DATA SERVICE PORT 1 NOT USE BAUD RAT...

Page 374: ...ts the tone sensitivity As shown below there are 25 types of connections of the T Switch that adjusts the tone sensitivity Connection between C O lines are only applicable when set as 0 in Program 418 0 DGP DGP Adjusts sensitivity from digital phone Tx to digital phone Rx 1 DGP SLT Adjusts sensitivity from digital phone Tx to normal station Rx 2 DGP ATRK Adjusts sensitivity from digital phone Tx t...

Page 375: ...y from digital C O Tx to digital C O Rx 4 DTRK ITP Adjusts sensitivity from digital C O Tx to ITP Rx 5 DTRK VOIP Adjusts sensitivity from digital C O Tx to VOIP C O Rx 6 DTRK SVM Adjusts sensitivity from digital C O Tx to SVM Rx 3 7 DTRK WLAN Adjusts sensitivity from digital C O Tx to WLAN Rx 0 ITP DGP Adjusts sensitivity from ITP Tx to digital phone Rx 1 ITP SLT Adjusts sensitivity from ITP Tx to...

Page 376: ...al phone Rx 1 WLAN SLT Adjusts sensitivity from WLAN Tx to normal station Rx 2 WLAN ATRK Adjusts sensitivity from WLAN Tx to analog C O Rx 3 WLAN DTRK Adjusts sensitivity from WLAN Tx to digital C O Rx 4 WLAN ITP Adjusts sensitivity from WLAN Tx to ITP Rx 5 WLAN VOIP Adjusts sensitivity from WLAN Tx to VOIP C O Rx 6 WLAN SVM Adjusts sensitivity from WLAN Tx to SVM Rx 7 7 WLAN WLAN Adjusts sensitiv...

Page 377: ...VEL 1 2 Use UP or DOWN key to go to the next volume level 3 b Press RIGHT soft key to go to the tsw connect type TSW GAIN CONTROL SLT ATRK 0 dB OR Use UP or DOWN key to go to the next tsw connect type 4 a Enter desired volume data via dial pad OR TX LEVEL CONTROL LEVEL 1 3 Use UP or DOWN key to scroll data 0 9 4 b Press UP or DOWN key to make selection tsw gain control data and press RIGHT soft ke...

Page 378: ...PÆ 0 0 0 0 0 0 0 0 0 0 0 0 6 0 0 0 SLTÆ 0 0 0 0 0 0 0 0 0 0 0 0 6 0 0 0 ATRKÆ 0 0 0 0 6 0 6 0 0 0 0 0 6 0 0 0 DTRKÆ 0 0 1 9 1 9 0 0 0 0 0 0 6 0 0 0 ITPÆ 0 0 0 0 0 0 0 0 0 0 0 0 6 0 0 0 VoIPÆ 0 0 0 0 0 0 0 0 0 0 0 0 6 0 1 9 SVMÆ 6 0 6 0 6 0 6 0 0 0 0 0 6 0 0 0 WLANÆ 0 0 0 0 6 0 0 0 0 0 1 9 0 0 0 0 RELATED ITEMS NONE Home Page Table of Contents ...

Page 379: ...ramming etc will be erased PROGRAM KEYS UP DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPEAKER Used to store data and advance to next MMC ACTION DISPLAY 1 Press TRANSFER 806 Display shows C 1 S 1 UNI DDN UNI DST 2 Press the right soft key to move cursor to the S or slot position Press the UP or C 1 S 1 UNI DDN UNI DST DOWN key to advance...

Page 380: ...ess RIGHT soft key to return to step 1 Continue to add cards as shown in step 2 C 1 S MP MP10A N MP10A N OR Press TRANSFER to store and exit OR Press SPEAKER to store and advance to next MMC DEFAULT DATA NONE RELATED ITEMS MMC 724 DIAL NUMBERING PLAN Home Page Table of Contents ...

Page 381: ...fficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC 807 ADJUST DIGITAL PHONE TONE QUALITY WARNING Do not change any settings unless directed by Technical Support Home Page Table of Contents ...

Page 382: ...L ACTION DISPLAY 1 Press TRANSFER 810 Display shows HALT PROCESSING C ALL S ALL PROC 2 Enter cabinet selection via dial keypad OR HALT PROCESSING C 1 S ALL PROC Press UP or DOWN key to make selection Press RIGHT soft key to advance cursor Press ANS RLS to select all cabinets and slots HALT PROCESSING C ALL S ALL PROC 3 Enter slot number via dial keypad OR HALT PROCESSING C ALL S ALL HALT Press UP ...

Page 383: ...v 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC 810 5 Press TRANSFER to store and exit OR Press SPEAKER to store and advance to next MMC DEFAULT DATA NONE RELATED ITEMS NONE Home Page Table of Contents ...

Page 384: ...formation is still retained IMPORTANT See Section 1 4 DEFAULTING THE SYSTEM PROGRAM KEYS UP DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right ACTION DISPLAY 1 Press TRANSFER 811 Display shows SYSTEM RESTART RESET SYSTEM NO 2 Press UP or DOWN key to make selection After selection is made press RIGHT SYSTEM RESTART CLEAR MEMORY NO soft key to mo...

Page 385: ...refore contact your Customer Support Center for specialized assistance when using Program 812 Change Program Country Version PROGRAM KEYS UP DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPEAKER Used to store data and advance to next MMC HOLD Used to clear previous entry ANS RLS Used to select ALL ACTION DISPLAY 1 Press TRANSFER 812 Displa...

Page 386: ...ce If the media card is copied to the system database SYSDB the system will reset to accept the new data IMPORTANT See Section 1 3 SYSTEM MEMORY MANAGEMENT for details Note The MP10 uses DRAM memory for the system database SYSDB The MP10a uses NAND flash memory for the system database SYSDB DATABASE IDENTIFICATION MCDB OfficeServ 7100 media card database SYSDB DRAM OfficeServ 7100 MCP On Board dat...

Page 387: ...tkey to move cursor CUST DBASE SYSDB DAILY SAVE 00 00 7 Press UP or DOWN key to make selection OR CUST DBASE SYSDB DAILY SAVE 00 00 8 Press RIGHT softkey to move cursor and input save time Press RIGHT softkey to move cursor CUST DBASE SYSDB DAILY SAVE 23 30 9 Press UP or DOWN key to make selection Press RIGHT softkey to move cursor CUST DBASE SYSDB COPY TO SMDB NO 10 Press UP or DOWN key to make s...

Page 388: ...AM KEYS UP DOWN Used to scroll through options KEYPAD Used to enter selections SPEAKER Used to store data and advance to next MMC ACTION DISPLAY 1 Press TRANSFER 817 Display shows STOP MEMORY STOP MEDIA NO 2 Press UP or DOWN volume key to scroll the selections STOP MEMORY STOP MEDIA NO OR Press the RIGHT soft key to move cursor STOP MEMORY MEM REMOVE NO 3 Enter 1 for YES or 0 for NO STOP MEMORY ME...

Page 389: ...OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 JANUARY 2009 MMC 817 DEFAULT DATA STOP MEDIA NO MEM REMOVE NO RELATED ITEMS NONE Home Page Table of Contents ...

Page 390: ...rsor left and right SPEAKER Used to store data and advance to next MMC ACTION DISPLAY 1 Press TRANSFER 818 Display shows PGM DOWNLOAD PLEASE WAIT PGM DOWNLOAD MCP MPE04131 PGM 2 Press UP or DOWN key to select card to download PGM DOWNLOAD PRI PRI_V107 PGM 3 Press RIGHT softkey to move cursor Press UP or DOWN key to select software version to be downloaded 4 Press RIGHT soft key to make change prom...

Page 391: ...OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 JANUARY 2009 MMC 818 DEFAULT DATA CONTENTS OF MEDIA CARD RELATED ITEMS MMC 727 SYSTEM VERSION Home Page Table of Contents ...

Page 392: ...msXXXXX pkg MSP main signal processor drivers rdXXXXX pkg Ramdisk base Vm_l_uk tar Voicemail United Kingdom language prompts Vm_ l _use tar Voicemail English language prompts Vm_ l _usf tar Voicemail French language prompts Vm_ l _uss tar Voicemail Spanish language prompts wsXXXXX pkg Web server for Web Management user interface ACTION DISPLAY 1 Press TRANSFER 819 Display shows ap10v101 pkg sz 311...

Page 393: ...nces a device that is on the same subnet PUBLIC references a device on a different subnet NODE NAME This field sets a name to associate with a network node This field is mainly for technician reference and is not used elsewhere in the system NO MGI This option determines is communications with this IP network node should use MPS channels or MGI channels The default setting of OFF means that only M...

Page 394: ...YS05 LINK ID 006 networked system 4 Press RIGHT soft key twice to move cursor to option field SYS05 SIGNAL G W Press UP to select SIGNAL G W networked system 5 Press RIGHT soft key to move cursor to entry field Enter MCP IP address for each IP SYS05 192 168 0 XXX networked system 6 Press TRANSFER button to store and exit OR Press SPEAKER button to store and advance to next MMC DEFAULT DATA NOT USE...

Page 395: ...ns SPEAKER Used to store data and advance to next MMC HOLD Used to delete an entry ACTION DISPLAY 1 Press TRANSFER 821 Display shows 701 Q SIG TRK NORMAL 2 Press UP or DOWN key to select PRI 725 Q SIG TRK NORMAL 3 Press RIGHT soft key to move cursor 725 Q SIG TRK NORMAL 4 Press UP or DOWN key to make selection Press RIGHT soft key to make change 725 Q SIG TRK Q SIGNALLING and return to step 1 5 Pr...

Page 396: ...o clear previous entry ANS RLS Used to select ALL ACTION DISPLAY 1 Press TRANSFER 822 Display shows 3401 PORT TYPE 28 BTN SET 2 Dial station number e g 3505 OR 3402 PORT TYPE 28 BTN SET Press UP or DOWN to select station and press RIGHT soft key to move cursor 3 Press LEFT or RIGHT soft key to return to select telephone type Press UP or DOWN 3505 PORT TYPE 28 BTN soft key to change telephone type ...

Page 397: ...ections SPEAKER Used to store data and advance to next MMC HOLD Used to delete an entry ACTION DISPLAY 1 Press TRANSFER 823 Display shows NETWORK COS 01 01 CALL OFFER Y 2 Press UP or DOWN key to select COS and NETWORK COS 05 01 CALL OFFER Y press RIGHT soft key to move cursor 3 Press UP or DOWN key to select option Press RIGHT soft key to move cursor NETWORK COS 05 03 CC PATH RSV Y 4 Press UP or D...

Page 398: ...ors when User B is found to be busy again after User A responds to callback recall YES service retention method the CC Request remains in force at the Originating and Terminating nodes and the Terminating node commences the monitoring of User B again NO service cancellation method the Callback Request is cancelled at the Originating and Terminating nodes 06 CCBS Completion of Calls to Busy Subscri...

Page 399: ...nection with the served user and user B or disconnected from user B isolated 12 CI CAPABIL Intrusion Capability Level 1 3 An intrusion request is only accepted if the served user has a higher Call Intrusion Capability Level CICL than the Call Intrusion Protection Level CIPL of both user B and user C 14 CI PROTECT Intrusion Protection Level 0 3 Refer to the above 12 23 CONP LEVEL The calling user c...

Page 400: ...initiate network pages to other page zones to different nodes in the network 32 PATH REPL Path Replacement PR is invoked by an ANF PR user for an established call allowing that call s connection through the network to be replaced by a new connection The direction of the new connection may be decided by the PR user If the new connection is required to satisfy certain criteria PR should be used in c...

Page 401: ... NOT USED 23 CONP LEVEL 3 24 NOT USED 25 NOT USED 26 CT RE ROUTE N 27 DND TONE N 28 DNDO Y 29 DNDO CAPABL 2 30 DNDO PROTEC 2 31 PAGE Y 32 PATH REPL Y 33 PATH RETN N RELATED ITEMS MMC 821 Q SIG TRUNK MMC 824 NETWORK DIALING MMC 825 NETWORK OPTIONS Home Page Table of Contents ...

Page 402: ...his extension range in this switch Y N PROGRAM KEYS UP DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right ACTION DISPLAY 1 Press TRANSFER 824 Display shows 01 NONE SZ 0 MAX 00 MB N 2 Press UP or DOWN key to select plan number and press RIGHT 10 NONE ___ SZ 0 MAX 00 MB N soft key to move cursor 3 Enter LINK ID and FIRST DIGIT of extension number...

Page 403: ...ake change and return to step 1 7 Press TRANSFER to store and EXIT OR Press SPEAKER to store and advance to next MMC DEFAULT DATA NONE SZ 0 MAX 00 MB N RELATED ITEMS MMC 710 LCR DIGIT TABLE MMC 724 DIAL NUMBERING PLAN MMC 820 ASSIGN SYSTEM LINK ID MMC 825 NETWORK OPTIONS Note You must have an entry in MMC 724 under Network LCR Num Plan for it to appear in this MMC Home Page Table of Contents ...

Page 404: ... on remote system 5 REMOTE ATTN NUMB Assign to access number of remote attendant when the remote attendant is used one access number per ring plan 6 SPNET SEND DIGITS When IP networking systems this option determines the method used for sending digits between nodes MGI Signalling follows the DTMF TYPE setting in MMC 835 inband or out of band for signaling between nodes MCP Signalling MCP sends IPC...

Page 405: ...WN key to select option and then follow step 2 USE REMOTE VM NO 4 Press TRANSFER to store and EXIT or Press SPEAKER to store and advance to next MMC DEFAULT DATA ADD NUMB TO NAME YES USE REMOTE VM NO REMOTE VM NUMBER NONE REMOTE CID NUMB YES REMOTE ATTN NUMB NONE SPNET DIGIT SEND MGI SIGNALLING RELATED ITEMS MMC 724 DIAL NUMBERING PLAN MMC 821 Q SIG TRUNK MMC 823 NETWORK DIALING MMC 824 NETWORK DI...

Page 406: ... Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right ACTION DISPLAY 1 Press TRANSFER 826 Display shows REFERENCE CLOCK PRIORITY 1 C1 S1 2 Press UP or DOWN key to select priority 1 9 REFERENCE CLOCK PRIORITY 3 C1 S1 OR 3 Press RIGHT soft key to move cursor then press UP and DOWN key to REFERENCE CLOCK PRIORITY 3 C2 S3 select cabinet and slot 4 Press T...

Page 407: ... printer READ ONLY FIELD When DESTINATION is PC this field will display OFF until PC is connected 02 EMPTY BUFF Prints all data left in the buffer 03 UPDATE LAN Applies modified items When making any TCP LAN related parameter select YES to update LAN and save for changes to take effect 04 DESTINATION Select the device where your report prints 05 PRINTER IP Sets the IP address of the LAN printer 06...

Page 408: ...to store data and advance to next MMC ACTION DISPLAY 1 Press TRANSFER 829 Display shows 01 DATA TYPE SMDR 2 Enter type of data to be printed OR 02 DATA TYPE UCD REPORT Press VOLUME to select the type and press the RIGHT soft button to move the cursor 3 Enter the item number OR 02 PRINTER IP 200 1 1 1 Press VOLUME to select the item and press the RIGHT soft button to move the cursor 4 Select the da...

Page 409: ...F NO UPDATE LAN NO DESTINATION OFF PRINTER IP 200 1 1 1 PRINTER TCP 9100 LAN TCP 5100 5106 depending on the DATA TYPE RETRY COUNT 03 RETRY WAIT 010 sec PJL ENABLE FALSE LANGUAGE RAW PAPER SIZE A4 FONT TYPE COURIER DUPLEX ENAB FALSE ORIENTATION PORTRAIT PRINT TRAY DEFAULT RESOLUTION 300 LINE PAGE 60 RELATED ITEMS MMC 219 TRAFFIC REPORT PRINTOUT MMC 607 UCD OPTIONS Home Page Table of Contents ...

Page 410: ... MP10 MP10a card SYSTEM GATEWAY Specifies the designated LAN gateway IP address used for contacting IP devices beyond the local network subnet SYSTEM NETMASK Specifies the IP subnet mask This parameter is used by the system to calculate the range of IP devices subnet that are within direct reach of the MP10 MP10a without having to go through the designated network IP gateway SYSTEM RESET Prompt to...

Page 411: ...P address of the server running the OfficeServ Link application If set only this IP address is allowed to connect to the OfficeServ 7100 The default setting of 0 0 0 0 allows the OS Link server to connect regardless of the IP address NEWS ADDRESS Not for use in the USA PROGRAM KEYS UP DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPEAKER U...

Page 412: ...R SYSTEM RESTART ARE YOU SURE NO 11 Press TRANSFER to store and exit OR Press SPEAKER to store and advance to next MMC DEFAULT DATA SYSTEM IP ADDR 192 168 9 209 SYSTEM GATEWAY 192 168 9 2 SYSTEM NET MASK 255 255 255 0 SYSTEM RESTART NO SYSTEM IP TYPE PRIVATE IP ONLY SYSTEM PUBLIC IP 1 1 1 1 SYSTEM MAC ADDR CARD DEPENDANT always unique SYSTEM IP VERS IPV4 CTI SERVER ADDR 0 0 0 0 NEWS ADDRESS 0 0 0 ...

Page 413: ...mple 192 168 1 10 input must be 192 168 001 010 PLEASE ALSO NOTE The first 3 parameters IP ADDRESS GATEWAY and SUB MASK changes to these parameters will not be applied until the MGI is reset use the reset option below to reset the MGI IP ADDRESS Specifies the IP address for the MGI card The MGI ports built in to the MP10 MP10a will have the same IP address as the MP10 MP10a GATEWAY Specifies the d...

Page 414: ... originate communications to ITP VOIP devices outside the local network using this IP address The system identifies communications to from this address as public This allows devices on remote networks subnets to establish communications with the system without exposing your LAN PUBLIC RTP This defines the UDP port range on the firewall forwarded to the MGI resources MAC ADDR Read only field that d...

Page 415: ...d enter three digit IP octet numbers IE 192 168 001 001 for 192 168 1 1 3801 GATEWAY 192 168 001 001 9 Cursor will return to Step 2 upon completion of gateway entry 3801 GATEWAY 192 168 1 1 10 Press UP or DOWN key to make selection Press RIGHT soft key to move cursor 3801 SUB MASK 255 255 255 0 11 Using the keypad enter three digit gateway address numbers 3801 SUB MASK 255 255 255 0 12 Cursor will...

Page 416: ... 615 MGI GROUP MMC 616 MGI USER MMC 830 ETHERNET PARAMETERS MMC 832 VOIP OUTBOUND DIGITS MMC 833 VOIP ADDRESS TABLE MMC 834 H 323 OPTIONS MMC 835 MGI DSP OPTIONS MMC 836 H 323 GATEKEEPER OPTIONS MMC 837 SIP OPTIONS MMC 838 PRIVATE IP ADDRESSES MMC 840 IP SET INFO MMC 841 SYSTEM IP OPTIONS MMC 714 DID TRANSLATIONS MMC 321 CLIP TABLE Home Page Table of Contents ...

Page 417: ...s are deleted the access code will be sent as part of the call to the destination to continue routing at the far end destination INSERT DGT This is the digit s to insert for routing at the destination This can be used when different numbering plans exist or if a dial 9 access is needed to be inserted in the dialed digits IP TABLE 1 This is the first table referenced for routing the access code to ...

Page 418: ...o move cursor 0 00 ACCESS DGT 1 3 Using the keypad input an access code that will reference an IP address table 0 00 ACCESS DGT 80 4 Press RIGHT soft key to enter data and move cursor 0 00 DGT LENGTH 80 Press UP or DOWN key to select an option entry 5 Press RIGHT soft key to move cursor Using the keypad enter the number of digits in the 0 00 DGT LENGTH 2 access code Press RIGHT soft key to enter d...

Page 419: ... start 0 00 IP START 00 location to search for an IP address OR 14 Press TRANSFER to store and exit OR Press SPEAKER to store and advance to next MMC DEFAULT DATA ACCESS DGT 00 09 digits 0 9 10 62 NONE DGT LENGTH 1 digits 0 9 10 62 NONE DEL LENGTH 0 INSERT DGT NONE IP TABLE 1 00 IP START NONE GK USE NO RELATED ITEMS MMC 615 MGI GROUP MMC 616 MGI USER MMC 830 ETHERNET PARAMETERS MMC 831 MGI PARAMET...

Page 420: ...he available settings are SIP the default and H323 ALIVE CHK This option determines if a keep alive test will be performed periodically to verify the status of the devices at IP ADDR 1 4 The default setting of NONE means that no alive check will be performed Setting this to OPTION will periodically according to the CHK TIMER below send a request to the SIP device for supported options thus verifyi...

Page 421: ...D Used to enter selections SOFT KEYS Move cursor left and right SPEAKER Used to store data and advance to next MMC ACTION DISPLAY 1 Press TRANSFER 833 Display shows the first table number TB 000 IP ADDR 1 165 213 97 185 2 Dial the selected table number using the KEYPAD eg 101 TB 101 IP ADDR 1 165 213 97 185 OR Press UP or DOWN key to select a table and press RIGHT soft key to move cursor 3 Press U...

Page 422: ... 0 0 PROTOCOL SIP ALIVE CHK NONE USER INFO NONE RMT PORT 05060 CHK TIMER 01800 ALIVE STS ALL ENTRIES YES SIG TYPE UDP RELATED ITEMS MMC 615 MGI GROUP MMC 616 MGI USER MMC 830 ETHERNET PARAMETERS MMC 831 MGI PARAMETERS MMC 832 VOIP OUTBOUND DIGITS MMC 834 H 323 OPTIONS MMC 835 MGI DSP OPTIONS MMC 836 H 323 GATEKEEPER OPTIONS MMC 837 SIP OPTIONS MMC 838 PRIVATE IP ADDRESSES MMC 840 IP SET INFO MMC 8...

Page 423: ...t for each octet field Example 192 168 1 10 input must be 192 168 001 010 PROGRAM KEYS UP DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPEAKER Used to store data and advance to next MMC ACTION DISPLAY 1 Press TRANSFER 833 Display shows the first table number TB 00 ENTRY 00 165 213 97 185 Press UP or DOWN key to select a table OR press RIG...

Page 424: ...MS MMC 615 MGI GROUP MMC 616 MGI USER MMC 830 ETHERNET PARAMETERS MMC 831 MGI PARAMETERS MMC 832 VOIP OUTBOUND DIGITS MMC 834 H 323 OPTIONS MMC 835 MGI DSP OPTIONS MMC 836 H 323 GATEKEEPER OPTIONS MMC 837 SIP OPTIONS MMC 838 PRIVATE IP ADDRESSES MMC 840 IP SET INFO MMC 841 SYSTEM IP OPTIONS MMC 714 DID TRANSLATIONS MMC 321 CLIP TABLE Home Page Table of Contents ...

Page 425: ...ramming of the default DIL number when digits are missing or incorrect on an inbound call CODEC AUTO NEGO Enables or disables Auto CODEC Negotiation when the MGI is used as a trunking gateway This parameter is set as ON or OFF SIGNAL PORT Indicate the port number for H 323 signaling and sets a range of numbers allowed by firewall equipment The common default IP path or port used is 10000 When usin...

Page 426: ...FER 834 Display shows the first option GATEWAY CALL ID 1234 Press UP or DOWN key to select an option OR 2 Press RIGHT soft key to move cursor Press UP or DOWN key to select an entry GATEWAY CALL ID 1234 3 Press RIGHT soft key to enter data and move cursor GATEWAY CALL ID 1234 4 Press UP or DOWN key to select an option OR H 323 FAST SETUP ENABLE Press TRANSFER to store and exit OR Press SPEAKER to ...

Page 427: ...MGI GROUP MMC 316 MGI USER MMC 830 ETHERNET PARAMETERS MMC 831 MGI PARAMETERS MMC 832 VOIP OUTBOUND DIGITS MMC 833 VOIP ADDRESS TABLE MMC 835 MGI DSP OPTIONS MMC 836 H 323 GATEKEEPER OPTIONS MMC 837 SIP OPTIONS MMC 838 PRIVATE IP ADDRESSES MMC 840 IP SET INFO MMC 841 SYSTEM IP OPTIONS Home Page Table of Contents ...

Page 428: ...th as if it were received from an 8TRK2 card Other options are DISABLE 8TRK MODE and DTRK MODE which processes audio as if it came from a PRI channel NLP Nonlinear processing calculates ambient background noise that s injected into the audio stream in place of packets lost by echo cancellation This setting determines the audio dampening level to use for calculating background noise The default set...

Page 429: ...er Adaptation Period determines the amount of time in seconds audio should be measuring before applying jitter calculations The default setting is 1 second Valid values are 1 to 10 seconds JITTER AT Jitter Adaptation Threshold determines the maximum length in milliseconds of jitter for jitter calculations The default setting is 250 milliseconds The range is any valid 10 millisecond increment betwe...

Page 430: ... 20 milliseconds Valid values are 20 40 and 60 msec G729a FRAME Determines the frame length for the G 729a codec Default is 20 milliseconds Valid values are 20 40 and 60 msec G723 FRAME Determines the frame length for the G 729 codec Default is 30 milliseconds Valid values are 30 and 60 msec NOTE The settings in this MMC to do not affect ITP to ITP calls where both keysets are on the same subnet F...

Page 431: ...BLE TO RTP GAIN 32 TO PCM GAIN 32 MIN JITTER 030 MS MAX JITTER 150 MS JITTER AP 01 JITTER AT 250 MS T38 FAX USE ENABLE FAX REDUND 3 FAX ECM ENABLE MAX FAX CNT 2 RTCP PERIOD 05 SEC TOS DiffSrv 00000000 802 1 p q DISABLE 802 1 P 0 802 1 VLAN 0000 G711 FRAME 20MS G729 FRAME 20MS G729a FRAME 20MS G723 FRAME 30MS RELATED ITEMS MMC 615 MGI GROUP MMC 616 MGI USER MMC 830 ETHERNET PARAMETERS MMC 831 MGI P...

Page 432: ...ROGRAMMING TECHNICAL MANUAL PART 2 MAY 2009 MMC 835 MMC 837 SIP OPTIONS MMC 838 PRIVATE IP ADDRESSES MMC 840 IP SET INFO MMC 841 SYSTEM IP OPTIONS MMC 714 DID TRANSLATIONS MMC 321 CLIP TABLE Home Page Table of Contents ...

Page 433: ... is alphanumeric name identifier of the gatekeeper An entry of 9 characters with a space followed by an additional 6 alpha numeric characters ALTER GK IP ADDR This provide for an alternate gatekeeper address H 323 GATEWAY ID This is the H 323 identifier used by the MGI when registering with the gatekeeper This can be up to 16 characters in length E 164 GATEWAY NO This is the E 164 identifier used ...

Page 434: ... to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPEAKER Used to store data and advance to next MMC ACTION DISPLAY 1 Press TRANSFER 836 Display shows the first available option GK CONNECTION DISABLE Press UP or DOWN key to select an option OR press the RIGHT soft key to move cursor 2 Press UP or DOWN key to select an option OR press RIGHT soft key to ...

Page 435: ...R 1234 KEEP ALIVE 000 GK DOWN ROUTE PSTN GK RAS TYPE AUTO URQ REASON MODE ON RRQ FAIL TIME 30 SEC GRQ SEND OFF USE MULTI E 164 DISABLE E 164 LISTS NONE GK REGISTERED NO RELATED ITEMS MMC 615 MGI GROUP MMC 830 ETHERNET PARAMETERS MMC 831 MGI PARAMETERS MMC 832 VOIP OUTBOUND DIGITS MMC 833 VOIP ADDRESS TABLE MMC 834 H 323 OPTIONS MMC 835 MGI DSP OPTIONS MMC 837 SIP OPTIONS MMC 838 PRIVATE IP ADDRESS...

Page 436: ...4 The time the User Agent Server waits after receiving the ACK message Based on the RFC2543 specification Default 5000ms The range is 0 9900 GENERAL RING The server shall re transmit the response during this amount of time until the requested re transmission is received For example the wait time after sending 200 OK for INFO The range is 0 99900 INVITE RING After the client sends ACK for the INVIT...

Page 437: ...ill be valid for the time period specified in this field Unit is a second SIGNAL PORT UDP Socket port number which is open for SIP station TRK SIP Trunk Configuration iBG EXPIRE Expiration time period for Ubigate s registration Ubigate acts as a SIP station INCOM MODE This option selects how incoming calls are routed FOLLOW DID TRANS MMC 714 FOLLOW TRUNK RING MMC 406 FOLLOW INCOM DGT MMC 406 PEER ...

Page 438: ... secondary domain name server USER NAME User name for the SIP account provided by the ITSP AUTH USER Authentication user name for the SIP account Provided by the ITSP AUTH PSWD Authentication password for the SIP account Provided by the ITSP REG PER USR If this option is enabled each station will use a separate login account which is specified in MMC 839 for the ITSP If this option is enabled ther...

Page 439: ...epted IMS OPTION When this option is enabled the SIP message format will be changed to interact with the IMS switch ASSERTED ID If the ITSP requires use of the P Asserted ID field OfficeServ can be set according to the ITSPs requirement o PRIMARY P Asserted ID contains primary number and FROM header contains secondary number o ALTERNATE P Asserted ID header contains secondary number and FROM heade...

Page 440: ...HOLD key is pressed URI TYPE Determines the Universal Resource Identifier Type for the connection Available options are SIP and TEL SIGNAL TYPE Determines the TCP IP protocol to use for this connection Available options are UDP and TCP E 164 ENABL This option determines if the SIP carrier uses the E 164 numbering format or not SIP CARRIER SIP carrier ITSP name PROGRAM KEYS UP DOWN Used to scroll t...

Page 441: ...lect an option Press UP or DOWN key to select an option OR press RIGHT soft key to move cursor ISP2 SIP SERVER DISABLE cursor and press volume UP or DOWN key to select an option Press UP or DOWN key to select an option OR press RIGHT soft key to move cursor ISP3 SIP SERVER DISABLE cursor and press volume UP or DOWN key to select an option Press UP or DOWN key to select an option OR press RIGHT sof...

Page 442: ...ptions SIP SERVER DISABLE SVC AVAIL NO REGIST ADDR NONE REGIST PORT 5060 OUT PROXY NONE ALTER PROXY 0 0 0 0 PROXY PORT 5060 PROXY NAME NONE DNS SERVER1 0 0 0 0 DNS SERVER2 0 0 0 0 USER NAME NONE AUTH USER NONE AUTH PSWD NONE REG PER USR DISABLE SESSION TMR NONE SESSION EXP 1800 TRK REG EXP 1800 ALIVE NOTI OPTIONS NOTIFY TIME 1800 EXCLUSIVE DISABLE IMS OPTION DISABLE ASSERTED ID NONE PRIVACY DISABL...

Page 443: ...IER NONE RELATED ITEMS MMC 405 CO LINE NO MMC 615 MGI GROUP MMC 830 ETHERNET PARAMETERS MMC 831 MGI PARAMETERS MMC 832 VOIP OUTBOUND DIGITS MMC 833 VOIP ADDRESS TABLE MMC 834 H 323 OPTIONS MMC 835 MGI DSP OPTIONS MMC 836 H 323 GATEKEEPER OPTIONS MMC 837 SIP OPTIONS MMC 838 PRIVATE IP ADDRESSES MMC 714 DID TRANSLATIONS MMC 321 CLIP TABLE Home Page Table of Contents ...

Page 444: ...ter selections SOFT KEYS Move cursor left and right SPEAKER Used to store data and advance to next MMC ACTION DISPLAY 1 Press TRANSFER 838 Display shows the first available option PRIVATE IP 01 0 0 0 0 Press UP or DOWN key to select an entry OR Press the RIGHT soft key to move cursor 2 Press UP or DOWN key to select an option OR PRIVATE IP 01 0 0 0 0 Press RIGHT soft key to move cursor 3 Enter IP ...

Page 445: ...TA PRIVATE IP BLANK RELATED ITEMS MMC 615 MGI GROUP MMC 830 ETHERNET PARAMETERS MMC 831 MGI PARAMETERS MMC 832 VOIP OUTBOUND DIGITS MMC 833 VOIP ADDRESS TABLE MMC 834 H 323 OPTIONS MMC 835 MGI DSP OPTIONS MMC 836 H 323 GATEKEEPER OPTIONS MMC 837 SIP OPTIONS Home Page Table of Contents ...

Page 446: ... you must set GW SERVICE ENABLE in MMC 837 If your SIP server does not authenticate on a per user basis then this MMC is not required Up to 100 01 100 registrations can be entered 1 Move cursor using right soft key to the registration number and use the volume up and down button to scroll through up to 100 users 2 Press the right soft key to move the cursor to the usernum field and use volume up d...

Page 447: ...D This is the Password the IP keyphone must also have to register with the OfficeServ 7100 system This entry can be alphanumeric IP ADDR This is the IP address of the IP once registered with the OfficeServ 7100 system View only MAC ADDR This is MAC address of the IP keyphone once registered with the OfficeServ 7100 system View only SIG PORT Indicates the port number used for keyphone control signa...

Page 448: ... the particular ITP keyset View only SW UPGRADE This is an IP phone software upgrade command The TFTP server address must be programmed in MMC 841 for this to work When selecting YES and pressing the right soft key the selected ITP will be upgraded to software on TFTP server MMC 841 ITP version upgrade must be set to MMC command TIME ZONE Sets the time off set of IP phone from the system clock Thi...

Page 449: ... UP or DOWN key to select a MGI PORT OR press the RIGHT soft key to move cursor 2 Press UP or DOWN key to select an option OR press RIGHT soft key to move cursor 3201 USER ID 3201 3 Input ITP alphanumeric User ID and Press RIGHT soft key to enter data and 3201 USER ID 3201 move cursor to the Step 2 position 4 Press UP or DOWN key to select Password option and press RIGHT soft key to move 3201 USER...

Page 450: ...SCONNECT TIME ZONE 00 00 PUB TO PUB NOT USE MGI SIG TYPE UDP PRIVATE IP 0 0 0 0 VIDEO DSP H 263 VIDEO SIZE CIF EMGY CODE NONE EMGY DIAL 1 4 NONE RELATED ITEMS MMC 615 MGI GROUP MMC 616 MGI USER MMC 830 ETHERNET PARAMETERS MMC 831 MGI PARAMETERS MMC 832 VOIP OUTBOUND DIGITS MMC 833 VOIP ADDRESS TABLE MMC 834 H 323 OPTIONS MMC 835 MGI DSP OPTIONS MMC 836 H 323 GATEKEEPER OPTIONS MMC 837 SIP OPTIONS ...

Page 451: ... SOFT PDA Not used in the USA ITP 5112L Large display ITP keysets ITP 5100D Not used in the USA ITP VIDEO Not used in the USA DS 5012LE Not used in the USA WIPM BOOT Wireless IP boot ROMs SOFT VIDEO OfficeServ SoftPhone ITP SIMPLE ITP 5121D and ITP 5107S SOFT MENU Not used in the USA NONE PHONE TFTP IP This option allows you to specify a TFTP server used to allow the OfficeServ 7100 to push softwa...

Page 452: ...ransmission interval time of VoIP packets generated by the IP phone The range is 10 40 ms Applies only to ITP to ITP calls when both ITPs are on the same subnet 10 ms 1 JITTER Decides the minimum time to consider delay for jitter adjustment The range is 10 90 ms Applies only to ITP to ITP calls when both ITPs are on the same subnet 20 ms 2 TOS Dif An eight bit binary value that will be utilized by...

Page 453: ...IP based phone software automatic upgrade start time 0000 Disable ITP VERS UPGRADE PHONE TFTP IP and PHONE VERSION must be set 2 INTERVAL IP based phone software automatic upgrade interval time 10 seconds MGI ALIVE PERIOD Time interval between heart beat check between MGI and MCP DATA CARD IPC NOT USED IN US YES ITP RING VOLUME LEVEL 1 8 1 ITP MAX TX LIMIT NOT USED IN US YES M FRAME This value det...

Page 454: ...8228 cursor Press UP or DOWN key to select an option and press RIGHT soft key to store entry and EASYSET PASSWORD 1234 move cursor OR 5 Press TRANSFER to store and exit OR Press SPEAKER to store and advance to next MMC DEFAULT DATA SEE DESCRIPTIONS RELATED ITEMS MMC 615 MGI GROUP MMC 616 MGI USER MMC 830 ETHERNET PARAMETERS MMC 831 MGI PARAMETERS MMC 832 VOIP OUTBOUND DIGITS MMC 833 VOIP ADDRESS T...

Page 455: ...enu version 0000 1 PHONE TFTP IP Sets phone software upgrade TFTP server IP address 0 0 0 0 Defines the method that IP based phones use to register themselves with the system 0 TYPE Defines the method that IP based phones use to registration themselves with the system a SYS PSWD System will authenticate the IP based phones with the value contained within parameter ITP REGISTRATION PSWD within this...

Page 456: ...djustment This data is effective only when DOWN SYS DATA in this MMC The range is 10 90 ms Applies only to ITP to ITP calls when both ITPs are in same zone 20 ms 2 TOS An eight bit binary value that will be utilized by external routers switches etc that optionally support TOS bit prioritization to identify the transport priority value of data packets generated by the IP phone This value can be lef...

Page 457: ...pgraded manually in MMC 840 b PHONE CON IP based phone software upgraded automatically at phone connection c AUTO TIME IP based phone software upgraded automatically at set time MMC COMMAND 1 START TIME IP based phone software automatic upgrade start time 0000 Disable 10 ITP VERS UPGRADE PHONE TFTP IP and PHONE VERSION must be set 2 INTERVAL IP based phone software automatic upgrade interval time ...

Page 458: ... DISPLAY 1 Press TRANSFER 841 Display shows the first available option ITP RESIGTRATION ENABLE ITP PSWD 2 Press UP or DOWN key to select an option OR press RIGHT soft key to move cursor ITP REGIST PSWD 4321 3 Press UP or DOWN key to select an option and press RIGHT soft key to enter data and ITP REGIST PSWD 8228 move cursor to the Step 1 position 4 Press UP or DOWN key to select an option OR press...

Page 459: ... GROUP MMC 616 MGI USER MMC 830 ETHERNET PARAMETERS MMC 831 MGI PARAMETERS MMC 832 VOIP OUTBOUND DIGITS MMC 833 VOIP ADDRESS TABLE MMC 834 H 323 OPTIONS MMC 835 MGI DSP OPTIONS MMC 836 H 323 GATEKEEPER OPTIONS MMC 837 SIP OPTIONS MMC 838 PRIVATE IP ADDRESSES MMC 840 IP SET INFO MMC 841 SYSTEM IP OPTIONS Home Page Table of Contents ...

Page 460: ... service tone from the SIP server or the SIP phone Options USE SYSTEM TONE OR USE PHONE TONE USE SYS TEM TONE 5 3301 CALL WAIT To provide to disable call waiting tone for second call to SIP phone Options DISABLE OR ENABLE DISABLE 6 3301 PHONE TYPE To display the type of SIP phone registered read only Options DISCONNECTED OR CONNECTED DISCONNECT PROGRAM KEYS UP DOWN Used to scroll through options K...

Page 461: ...HT soft key to move cursor 3302 TONE SRV USE SYSTEM TONE 7 Press UP or DOWN key to select an option OR press RIGHT soft key to move cursor 3302 CALL WAIT DISABLE 8 Press UP or DOWN key to select an option and press RIGHT soft key to enter data and 3302 PHONE TYPE DISCONNECT move cursor to the Step 1 position OR 9 Press TRANSFER to store and exit OR Press SPEAKER to store and advance to next MMC DE...

Page 462: ...ult without change No Parameter Description 1 GEN NO RESP Waiting time before canceling the SIP Request 2 INV NO RESP Waiting time before canceling the SIP INVITE Request 3 REQ RETRY Waiting time before the final response to the SIP Request is received 4 PROVISIONAL When receiving the Provision Response User Agent should wait during this time before Timeout expires 5 RE TRANS T1 When using Unrelia...

Page 463: ... the Unreliable transmission protocol it is not sure that the server receives the ACK message after the client sends INVITE Final Response ACK It is the waiting time after the client sends Final Response ACK PRECONDITION None DEFAULT WLAN Parameter No Parameter Settings 1 CODEC LIST CODEC 1 G 729A 2 RF CHANNEL 1 6 11 3 VERSION 4 MAX AP CH 00 No Limitation 5 WLAN SWITCH Disable SIP Option Parameter...

Page 464: ...5 08 31 v2 00 Concurrent voice conversation per AP The quality of voice and data may suffer WLAN MAX AP CH 08 00 NO LIMIT if more than 8 is used per AP Enable or disable the use of WLAN switch WLAN WLAN SWITCH DISABLE 3 Set the following items in the SIP menu Set GEN NO RESP to be used in SIP SIP GEN NO RESP 005000 MS Set INV NO RESP to be used in SIP SIP INV NO RESP 006000 MS Set REQ RETRY to be ...

Page 465: ...d in SIP SIP RE TRANS T2 004000 MS Set RETRANS T4 to be used in SIP SIP RE TRANS T4 05000 MS Set GEN LINGER TM to be used in SIP SIP GEN LING TM 00600 MS Set INV LINGER TM to be used in SIP SIP INV LING TM 001000 MS RELATED PROGRAMS MMC 846 WIP INFO MMC 848 WLAN IP MAC Home Page Table of Contents ...

Page 466: ...ss of the registered handset 8 USER ID Sets ID by the handset user 9 PASSWORD Sets password by the handset user 10 INSERT DGT If the number of digits you pressed when originating a call in handset is more than 5 the set INSERT DGT is inserted before the number you pressed However the number you pressed should not be C O Line number C O Line group number LCR network LCR or number starting with the ...

Page 467: ...andset MAC address 3301 MAC ADDRESS 0000 0000 0000 9 Handset registration ID can be viewed and changed 3301 USER ID 1212 10 Handset registration password can be viewed and changed 3301 PASSWORD 0000 11 Insert digit before dialing out Ex Insert 9 for outside line 3301 INSERT DGT 12 Show current handset registration status 3301 REGISTERED NO RELATED PROGRAMS MMC 845 WLAN PARA MMC 848 WLAN IP MAC MMC...

Page 468: ...le phone Or select a desired index using the Volume button and press RIGHT IP 002 USED 0 0 0 0 soft button to move the cursor 3 Enter the IP address to be used in the wireless terminal IP 002 USED 165 213 145 002 4 If an IP is entered in the wireless terminal and registered in the system the station IP 002 USED 3301 165 213 145 002 number is displayed 5 Press the TRSF button to save date and exit ...

Page 469: ...changing messages between the system and handset STATIC WIP IP Sets whether to use a static IP in handset This value should be set in advance before registering handset SELECT AP TYPE Selects the AP type to be used Only one type of AP is simultaneously available in one system When changing the AP type restart the system Mandatory option item This value should be set first when setting WLAN ACTION ...

Page 470: ...TECHNICAL MANUAL PART 2 MAY 2009 MMC 849 6 Select the type of AP to be installed BASIC type is not available to North America SELECT AP TYPE DUAL AP RELATED PROGRAMS MMC 846 WIP INFO MMC 848 WLAN IP MAC Home Page Table of Contents ...

Page 471: ...ID Caller ID DSPs USE XXX FREE XX8 CONF GROUPS USE XXX FREE XX6 MOBEX DSP S USE XXX FREE XXX PROGRAM KEYS UP DOWN Used to scroll through resource options SPEAKER Used to advance to next MMC ACTION DISPLAY 1 Press TRANSFER 850 Display shows DTMFR DSP s USE 000 FREE 004 2 Press UP or DOWN arrows to scroll through other resources CID DSP s USE 000 FREE 000 To exit press TRANSFER to exit OR Press SPEA...

Page 472: ...hold up to 100 alarms on a first in first out FIFO basis Alarms will provide a date and time stamp based on the system time If applicable the hardware cabinet port and or slot will be displayed ALARM REPORTING OPTIONS Select one of the options 0 VIEW ALARM View alarm buffer 1 OVERFLOW CONTROL OVERWRITTEN When buffer is full the oldest entry in buffer overwritten STOP RECORDING When buffer is full ...

Page 473: ...GHT soft key to SYS ALARM REPORT VIEW ALARMS select the desired option 3 System displays the alarm count number date and time stamp uses station 01 02 18 14 30 MNF02 C1 S5 configuration for display format date time will be 24 hour format Alarm type and cause code will display 4 Press UP or DOWN arrows to scroll through other alarms 02 02 18 14 36 MNE05 C1 S05 P16 5 To return to Alarm Options press...

Page 474: ...ing NOTE Alarm Notification Off On 0 1 determines if the alarm provides a visual and audible notification to the System Alarm key station s Pressing the System Alarm key and the release key will silence the audible alarm only at the station that pressed the System Alarm key and the release key See alarm displays table for assignments PROGRAM KEYS UP DOWN Used to scroll through system alarms KEYPAD...

Page 475: ...been executed via button reset or MMC 811 03 MJA03 Mem Reset The system RAM has been cleared via manual programming Web Management resulting in a system reset 04 MJA04 Watchdog Reset The MP has reset Watchdog Reset 05 MJA05 LCP Reset An LCP has reset 06 MJA06 PCM Switching A fault has occurred in the Switching Control MJA10 S W Exception Err Other kinds of System Restarts 08 MJB01 HDLC Com Error C...

Page 476: ...D01 Sync Failure Clocking on PRI cards has become asynchronous 33 MJD02 Sync Recovery Clocking on PRI cards has become synchronous 34 MJD03 Red Alarm Locally detected loss of PCM carrier on PRI card for more than 250 ms Alarm Data Cabinet Slot C1 2 S1 through 10 35 MJD04 Red Alarm Rec PCM carrier detected locally on PRI cards Alarm Data Cabinet Slot C1 2 S1 through 10 36 MJD05 Yellow Alarm Remotel...

Page 477: ... MJD12 SPID Init Rec The BRI has recovered from an error on the network Alarm Data Cabinet Slot Channel C1 2 S1 through 10 C 1 through 16 44 MJD13 LPBK Error Internal on demand loopback failed Alarm Data Cabinet Slot Channel C1 2 S1 through 10 C1 through 24 45 MJD14 LPBK Recovery Internal on demand loopback test passed Alarm Data Cabinet Slot Channel C1 2 S1 through 10 C1 through 24 46 MJD15 BRI D...

Page 478: ...s conflict 57 MJE04 MGI Ntwk Error 58 MJE05 MGI Ntwk Rec MGI Recovery 59 MJE06 MGI DSP Error 60 MJE07 MGI DSP Run MJE10 SVM Card Restart Card Restarted MJE11 SVM Card Halt Card Halted MJE12 SVM Card Down Card When Down MNF32 SVM Card Ready Alarm Code when voicemail is ready MNF33 SVM Card Request Alarm Code when voicemail request the number to MCP after restarting 61 MNF01 Card Out A circuit card ...

Page 479: ...Under SMDR buffer below 80 capacity 70 MNF10 T1 Out of Service A digital line is out of service 71 MNF11 T1 In Service Digital line has been restored to normal service Alarm Data Cabinet Slot C1 2 S1 through 10 72 MNF12 SIO Out IO port has lost DTR Alarm Data SIO 1 through 6 73 MNF13 SIO In IO port has regained DTR Alarm Data SIO 1 through 6 74 MNF14 TODC Error Time of Day Clock in the MCP has err...

Page 480: ...A second PSUB is required 81 MNF 21 DSS Alarm The number of DSS units has been exceeded 82 MNF 26 SIO RxQ Over The SIO receive buffer is over 80 full 83 MNF 27 SIO RxQ Under The SIO receive buffer is back under 80 full 84 MNF 28 LAN Printer Err A LAN printer has lost communication 85 MNF 29 LAN Printer Rec A LAN printer has recovered communication 86 MNG 01 Phone Disconnect 87 MNG 02 Phone Connect...

Page 481: ...not originate calls Ring down type trunks will still ring the programmed destination Common resource equipment such as DSP s CID DSP s and miscellaneous equipment such as page ports voice mail card ports can also be placed in a maintenance busy state MAINTENANCE BUSY OPTIONS 0 TRK Trunks 1 STN Stations 2 PAGE Page Ports 4 DTMFR DSP DSP 01 48 5 CID DSP CID DSP 01 42 6 R2MFC DSP R2MFC DSP 01 08 7 CO...

Page 482: ...STN 201 IDLE Press UP or DOWN to select station and press RIGHT soft key to move cursor 4 Press 1 to make busy or 0 to make idle OR MAINTENCE BUSY STN 201 BUSY Press UP or DOWN to select condition and press RIGHT soft key enter and to move cursor 5 Press UP or DOWN to select another area OR MAINTENCE BUSY STN 201 BUSY 6 Press TRANSFER to exit Press SPEAKER to advance to the next MMC DEFAULT DATA A...

Page 483: ...non peak traffic periods DIAL PAD DAY SELECTION 0 Sunday 2 Tuesday 4 Thursday 6 Saturday 1 Monday 3 Wednesday 5 Friday PROGRAM KEYS UP DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPEAKER Used to store data and advance to next MMC ACTION DISPLAY 1 Press TRANSFER 854 Display shows DIAGNOSTIC TIME SUN 2 Press RIGHT soft key to move cursor D...

Page 484: ... PART 2 APRIL 2007 MMC 854 6 Press TRANSFER to store and exit OR Press SPEAKER to store and advance to next MMC DEFAULT DATA NO DIAGNOSTIC TIME SET RELATED ITEMS MMC 852 MAINTENANCE ALARMS MMC 853 ALARM KEY ASSIGNMENTS Home Page Table of Contents ...

Page 485: ... as described below NNNN This would be the extension number of a keyset that had accessed programming directly LAN This would indicate that programming was accessed by OfficeServ Web Management via the LAN connection PROGRAM KEYS UP DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPEAKER Used to store data and advance to next MMC HOLD Used t...

Page 486: ...OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 2 APRIL 2007 MMC 856 DEFAULT DATA NONE RELATED ITEMS NONE Home Page Table of Contents ...

Page 487: ...C 724 for these devices The available Virtual Cabinet assignments are shown below with defaults highlighted in green Virtual Cabinet Slot 1 Slot 2 Slot 3 Virtual Cabinets Slot 1 Slot 2 Slot 3 SLT DGP DGP WIRED ITP WIRED ITP WIRED ITP DGP SLT SLT SLT WLAN ITP WLAN ITP WIRED ITP WIRED ITP WIRED ITP DGP SIP STN SIP STN WLAN ITP WLAN ITP WLAN ITP WLAN ITP SPNET TRK SPNET TRK SIP STN SIP STN SIP STN SI...

Page 488: ...ers MOBEX STN MOBEX station extensions PROGRAM KEYS UP DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPEAKER Used to store data and advance to next MMC HOLD Used to clear previous entry ACTION DISPLAY 1 Press TRANSFER 857 Display shows C4 S01 SLT SLT 2 Enter number 4 5 for cabinet number And enter 1 12 for slot number C4 S01 SLT SLT OR Pre...

Page 489: ... 2 WIRED ITP SLOT 3 WIRED ITP CABINET 4 SLOT 1 WLAN ITP SLOT 2 NONE SLOT 3 GCONF STN CABINET 5 SLOT 1 SPNET TRK SLOT 2 SIP TRK SLOT 3 H323 TRK CABINET 6 SLOT 1 MOBEX STN SLOT 2 MOBEX STN SLOT 3 MOBEX STN CABINET 7 SLOT 1 MOBEX STN SLOT 2 MOBEX STN SLOT 3 MOBEX STN RELATED ITEMS MMC 724 NUMBER PLAN MMC 822 VIRTUAL EXTENSION TYPE Home Page Table of Contents ...

Page 490: ... Cabinet has 3 slots with 8 logical ports per slot The slots are numbered 1 3 Use this MMC to modify and configure Virtual cabinets MMC 857 configuration directly affects the appearance in the numbering plan MMC 724 for these devices The virtual assignments with the default settings highlighted are shown below Virtual Cab Slot 1 Slot 2 Slot 3 BRI STN SPNET TRK SPNET TRK GCONF STN SIP TRK SIP TRK S...

Page 491: ...EYS UP DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPEAKER Used to store data and advance to next MMC HOLD Used to clear previous entry ACTION DISPLAY 1 Press TRANSFER 857 Display shows C2 S1 SLT SLT 2 Enter number 2 5 for cabinet number And enter 1 3 for slot number C2 S01 SLT SLT OR Press volume button to scroll 3 Press volume button t...

Page 492: ...oll through system alarms KEYPAD Used to enter selections SOFT KEYS Enter leave option SPEAKER Used to store data and move to next MMC TRANSFER Enter exit MMC ACTION DISPLAY 1 Press TRANSFER 859 Display shows EPLD PCB VERSION MP CARD V21 2 Press UP or DOWN key to view software version 3 Press TRANSFER to store and EXIT OR Press SPEAKER to advance to next MMC DEFAULT DATA NONE RELATED ITEMS NONE Ho...

Page 493: ...ber of licenses currently in use USED and in the case of station devices the number actively connected CONN This MMC allows the entry of 6 different key types TEMPORARY LICENSE The TEMPORARY license is used to circumvent normal licensing for a limited period for demonstration and troubleshooting purposes URGENT LICENSE The URGENT license is a special key type designed for technicians troubleshooti...

Page 494: ...rd The time is counted by actual run time meaning it can be used multiple times by enabling and disabling it SERVICE LICENSE The SERVICE license is used to enable special services such as Softphone H 323 trunk and Executive MOBEX connections H 323 Determines the number of H 323 trunks that the system can connect to SOFTP Determines the number of Softphones that can be concurrently connected to the...

Page 495: ... of third party SIP stations that can be connected to the system PBX LICENSE OLD The PBX LICENSE OLD license is a special license field used to enter legacy licenses generated for V4 2x or older software SOFTP Determines the number of Softphones that can be concurrently connected to the system NEWS NOT USED IN THE US SSIP S Determines the number of Samsung SIP phones that can be connected to the s...

Page 496: ... Press TRANSFER 860 Display shows legacy PBX license PBX LICENSE OLD 2 Press UP or DOWN to select function and press RIGHT soft key to move cursor PBX LICENSE OLD _ 3 Enter license key and press RIGHT soft key PBX LICENSE OLD AAAAAAAA AAAAAAA 4 Press UP or DOWN to select another area OR PBX LICENSE OLD AAAAAAAA AAAAAAA 5 Press TRANSFER to exit Press SPEAKER to advance to the next MMC DEFAULT DATA ...

Page 497: ...will be 000 to 049 NOTE Personal speed dial numbers change from 2 to 3 digits when MAX 950 is selected IDLE WHEN ENBLOCK This option determines the idle status for 2 line ITP keysets that are dialling in ENBLOCK mode When enabled ITP 5121D and ITP 5107S keysets that are dialling when an incoming call is received will have dialling cancelled to present the ringing call When disabled incoming calls ...

Page 498: ...ing service When set to ENABLE Pickup Group members will receive a short burst of ring tone when calls are made to another member of the Pickup Group When set to DISABLE Ping Ringing will not occur 2 MOBEX EXEC OPTN This is a sub menu that contains various system wide options pertaining to the Executive MOBEX feature AUTH BY CLI This option determines how Executive MOBEX users log in when calling ...

Page 499: ...ring before answering Setting this option to 00 will cause the port to answer immediately Valid settings are from 00 to 30 seconds TRUNK MOBEX CLIP TO ISDN This setting determines what outbound CLI number should be used when making calls to MOBEX ports The default setting RECEIVED will send the CLI number received from the incoming caller and retransmit it as the outgoing call ID MASTER will send ...

Page 500: ...etermines how the system will deal with call attempts when there are no available MPS channels The default setting of ON will allow the system to use an MGI channel if no MPS channels are available A setting of OFF will cause the system to give a BUSY error when all MPS channels are in use PROGRAM KEYS VOLUME UP DOWN Used to scroll through options KEYPAD Used to enter selections LEFT RIGHT SOFT KE...

Page 501: ... WHEN ENBLOCK DISABLE 2 LINE ENBLOCK DISABLE SPNET OVERLAP DISABLE SPNET CLI TABLE NONE E LCR CLI TABLE NONE MAX CHAIN FWDALL 1 PINGRING SERVICE DISABLE MOBEX EXEC OPTN AUTH BY CLI OFF AUTH TONE OFF TONE SOURCE TONE BLF BY CLI OFF ANSWER TIME 01 TRUNK MOBEX CLIP TO ISDN RECEIVED TO SIP RECEIVED VOIP RTP OPTION DTMF RFC2833 MPS SERVICE OFF NO MPS MGI ON RELATED ITEMS MMC 110 STATION ON OFF MMC 302 ...

Page 502: ...em will have a maximum of 950 system speed dial bins numbered 050 to 999 Station speed dial bins will be 000 to 049 Note Personal speed dial number changes from 2 digits to 3 digits when 950 is selected 2 IDLE WHEN ENBLOCK When this option is enabled the ITP 5121D keyset will receive incoming calls when dialing out before the SEND button is pressed When disabled an incoming call will appear as a c...

Page 503: ... source on MP10 MP10a will provide the sound for internal and CO held calls The internal chime is not played for station background music 4 LP TRK TONE DISC When this is set to ON loop trunk can be disconnected by detecting busy tone PROGRAM KEYS UP DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPEAKER Used to store data and advance to nex...

Page 504: ...E UPDATE DISABLE SYSTEM SPEED BIN MAX 500 IDLE WHEN ENBLOCK DISABLE 2 LINE ENBLOCK DISABLE LP TRK TONE DISC DISABLE NOT USED IN USA SPNET OVERLAP DISABLE NOT USED IN USA SPNET CLI TABLE NONE E LCR CLI TABLE NONE NOT USED IN USA EXTERNAL BGM MOH EXT SOURCE RELATED ITEMS MMC 110 STATION ON OFF MMC 606 ASSIGN SPEED BLOCK MMC 705 ASSIGN SYSTEM SPEED DIAL Home Page Table of Contents ...

Page 505: ...AX COUNT If you dial a valid digit string until Max Count number the system set up call Note SPNet is VoIP network function developed by Samsung and it is not standard function Conditions LINK ID should not be inputed in MMC 820 SYSTEM LINK ID and ACCESS NUMBER TELEPHONE NUMBER should be input in the LCR table PROGRAM KEYS UP DOWN Used to scroll through options KEYPAD Used to enter selections SOFT...

Page 506: ...ess VOLUME button to select and press RIGHT soft button to store 4 Enter the access number 0001 ACCESS NUM 1 5 Press TRANSFER to store and exit OR Press SPEAKER to store and advance to next MMC DEFAULT DATA NONE RELATED ITEMS MMC 710 LCR DIGIT TABLE Home Page Table of Contents ...

Page 507: ...GT Digits to be received Up to 12 digits may be entered PROGRAM KEYS UP DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPEAKER Used to store data and advance to next MMC HOLD Used to clear previous entry ACTION DISPLAY 1 Press TRANSFER 868 Display shows 0001 TEL NONE DGT 2 Enter valid index number e g 0005 via dial keypad 0005 TEL NONE DGT ...

Page 508: ...009 MMC 868 Press RIGHT soft key to advance to the next step 0006 TEL NONE DGT 8501 OR Press TRANSFER to store and exit OR Press SPEAKER to store and advance to next MMC DEFAULT DATA NO ENTRIES RELATED ITEMS MMC 724 DIAL NUMBERING PLAN Home Page Table of Contents ...

Page 509: ...MCP card Also allows you to clear the recorded history log DEFAULT DATA NONE ACTION DISPLAY 1 Press Transfer button and enter 889 Display shows TOTAL LOG CNT 00 CLR RECORDED NO 2 Press Volume button to scroll displays 01 11 11 11 10 CONN FEAT SERVER 3 Press Transfer button to save and exit OR 02 11 13 11 20 CONN FEAT SERVER Press Speaker button to advance to next MMC RELATED ITEMS NONE Home Page T...

Page 510: ...ove to next MMC TRANSFER Enter exit MMC ACTION DISPLAY 1 Press TRANSFER 890 Display shows 201 CALL CLEAR ARE YOU SURE NO 2 Enter the station or C O line OR 202 CALL CLEAR ARE YOU SURE NO Press VOLUME to select the station or C O Line and press the RIGHT soft button to move the cursor 3 Select 0 to initialize the call process part OR 202 DB INITIAL ARE YOU SURE NO 1 to initialize DB 4 Press 1 to in...

Page 511: ...icemail and automated attendant functions are simply components of a larger call processing server As such the two are very tightly integrated often blurring the distinction between them The programming section of this manual delineates which functions are primarily automated attendant related and which are voicemail related but it is important to remember that there is no hard line separating the...

Page 512: ...ck to leave a message The Mailbox block then lights the subscriber s message waiting lamp and updates the display to show a new message Because of the tight integration with the voicemail the automated attendant gains some very useful features It has access to all subscribers so it can easily provide directories single digit dialing group message distribution and question and answer sessions Since...

Page 513: ...se the Internet Explorer 6 x web browser As a security measure the web application is user account based meaning that users must log in with a username and password in order to access programming Programming can be accessed by opening the Internet Explorer 6 x browser and entering the following address https 165 213 176 100 Note that the web server does require a secure connection and as such the ...

Page 514: ...or has full access to every feature and function in the web programming interface 4 2 2 System Administrator This is the highest level of administration that can be assigned to a user account A System Administrator has full access to all Automated Attendant programming The sole difference between this level and the Site Administrator is that a System Administrator cannot create or modify user acco...

Page 515: ...rocessor MP Media Card slot This card stores the application itself as well as the web interface operating system and customized database The web interface includes a facility that allows a Site System or Application administrator to backup or restore data During the backup process a compressed archive TGZ file will be generated that can be downloaded to the administrator s PC Home Page Table of C...

Page 516: ...strator account To default the Automated Attendant log in to the Site Administrator account This will load the web interface to the General tab Click the menu item called System Control Check the box that says Voice Mail and then click Initialize DB Click OK to confirm Note that the system will be rebooted when OK is clicked Also note that due to the level of integration between the Voicemail and ...

Page 517: ...LOCAL CO PROVIDER LD PROVIDER VIEW SYSTEM REPORT BY APPLICATION BY CALL CODE BY HOUR BY PORT NUMBER BY DAY OF WEEK OVERRIDE MODE OPERATING UTILITIES DISPLAY ERROR LOG ACTIVITY LOG SHUTDOWN VM DB BACKUP CLEAR REPORT COUNT VOICE STUDIO SYSTEM PARAMETERS SCHEDULE TABLE SAVE APPLICATION OPEN BLOCK TABLE BYE DIAL MENU MODE PORT QUERY SPEAK STATION Home Page Table of Contents ...

Page 518: ...PERATING UTILITIES ACTIVITY LOG CLEAR REPORT COUNT DB BACKUP DISPLAY ERROR LOG SHUTDOWN VM OVERRIDE MODE SAVE APPLICATION SCHEDULE TABLE SITE INFORMATION CUSTOMER DATA LD PROVIDER LOCAL CO PROVIDER SYSTEM PROVIDER STATUS SCREEN SYSTEM PARAMETERS VIEW SYSTEM REPORT BY APPLICATION BY CALL CODE BY DAY OF WEEK BY HOUR BY PORT NUMBER VOICE STUDIO Home Page Table of Contents ...

Page 519: ...U BLOCK has been changed the number of zeros entered must correspond For example if Maximum Caller Entry Digits is set to 6 it will require that and 6 zeros be entered This will request access to the administration interface When successful an enter your password prompt will be played This password is the System Admin password set on the SYSTEM PARAMETERS screen The default is 0000 Once administra...

Page 520: ...address assigned to the OfficeServ 7100 main processor MP in MMC 830 This will only work if the PC running Internet Explorer 6 x is on the same LAN as the OfficeServ 7100 Because the connection is secure a warning will be displayed stating that there is no valid certificate This warning is displayed because the site certificate is not present Simply click Yes to bypass the screen and load the logi...

Page 521: ...ng in with the Site Administrator account it is possible to change this password Alternate user accounts can also be created To create a new user account choose an administration level 1 through 3 explained in Part 3 2 of this manual and set a username ID The default password for new accounts is samsung To change a password for any account check the box to the left of that username modify the Pass...

Page 522: ... accounts as well as system database management VM AA is used to program the Voicemail and Automated Attendant programs NOTE The Telephone tab is NOT for use in the USA and is known to cause data corruption 5 2 2 Menu Listing This area displays the menu options for the selected programming interface 5 2 3 Sub Menu Listing This area lists all screens available for the selected menu option 5 2 4 Pro...

Page 523: ...1 through page 5 The Previous button will jump to the group of pages immediately preceding the current group The Next button will jump to the group of pages immediately succeeding the current group The Last button will jump directly to the last group of pages 5 3 2 Block Search The block search feature is used to quickly find a specific block by name or number when there are many pages of blocks a...

Page 524: ...check the box next to the appropriate blocks and then click Delete To create a new block simply click Add 5 3 5 Block Navigation Sometimes it may be necessary to edit many of the same block type For instance after adding a new Mode block it may be necessary to update all Menu blocks to reflect some new setting The block navigation buttons exist to eliminate the need for a user to constantly reload...

Page 525: ...es to the page and exit to the block list Save will save changes to the block and remain viewing the current page Copy allows the user to copy the current block to a new block of a different name Refer will display a list of all other blocks in the system that have pointers set to reference the current block For example every Menu block has a pointer that goes to the Bye block So by selecting Refe...

Page 526: ...urrent call status of each port Processing Idle etc Reporting The period of time the system has been recording statistics Call To Date The total number of calls processed by the system Average Calls Per Week The average number of calls made to the voicemail per week Directory Accesses Number of times the system directory has been consulted Times All Ports Busy Total number of times all voicemail p...

Page 527: ... Site Information Customer Data DESCRIPTION The Customer Data screen is used for storing data about the particular customer site It is not used by the OfficeServ 7100 but instead is used for administrator reference CUSTOMER INFORMATION SCREEN Home Page Table of Contents ...

Page 528: ...n fax number for the site System Administrator The name of the site administrator Extension Number The extension number of the site administrator City The city the site administrator is located in Emergency The emergency contact number for the site administrator Dial Phone number to dial for remote access to the system System Administrator The password to log in to technician level administration ...

Page 529: ...Site Information System Provider DESCRIPTION The System Provider screen is used for storing data about the site s installation company It is not used by the OfficeServ 7100 but instead is used for administrator reference SYSTEM PROVIDER SCREEN Home Page Table of Contents ...

Page 530: ...act phone number for the system provider Fax NO The main fax number for the system provider Service Representative The name of the service representative Tel No The phone number of the service representative Extension Number The extension number of the service representative City The city the service representative is located in Emergency The emergency contact number for the service representative...

Page 531: ... Site Information Local CO Provider DESCRIPTION The Local CO Provider screen is used for storing data about the site s phone service provider It is not used by the OfficeServ 7100 but instead is used for administrator reference GENERAL SCREEN Home Page Table of Contents ...

Page 532: ... for the CO service provider Fax NO The main fax number for the CO service provider Service Representative The name of the CO service representative Tel No The phone number of the CO service representative Extension Number The extension number of the CO service representative Mailbox Number The voicemail box number of the CO service representative Emergency The emergency contact number for the CO ...

Page 533: ...MANUAL PART 5 APRIL 2007 5 3 11 Field Name Description Type Trunk line type T1 E M PRI etc HGroup The trunk group lead telephone number Trunk The number of trunks in this group Comments Additional reference notes Home Page Table of Contents ...

Page 534: ...Information LD Provider DESCRIPTION The Long Distance Provider screen is used for storing data about the site s long distance phone service provider It is not used by the OfficeServ 7100 but instead is used for administrator reference GENERAL SCREEN Home Page Table of Contents ...

Page 535: ... for the CO service provider Fax NO The main fax number for the CO service provider Service Representative The name of the CO service representative Tel No The phone number of the CO service representative Extension Number The extension number of the CO service representative Mailbox Number The voicemail box number of the CO service representative Emergency The emergency contact number for the CO ...

Page 536: ... APRIL 2007 5 3 14 Field Name Description Type Trunk line type T1 E M PRI etc 800 Service The long distance number for this trunk group CO HGroup Lead The trunk group lead telephone number Comments Additional reference notes Home Page Table of Contents ...

Page 537: ... to the application accessed and how the call was handled BY APPLICATION SCREEN Field Name Description Reporting Reporting period Created Date this report was created Refresh Timer Set the update interval for the page Calls Total number of calls for this application Minutes Total call time for this application Connected Callers Percentage of calls handled by this application Application Call Distr...

Page 538: ...aks down calls according to the call code type BY CALL CODE SCREEN Field Name Description Reporting Reporting period Created Date this report was created Refresh Timer Set the update interval for the page Calls Total number of calls for this call code TotalCount Percentage of total calls that were of this call code Minutes Total time of all calls of this call code Port Utilization By Call Code The...

Page 539: ... Hour screen breaks down calls by the hour they were made 6A 6P SCREEN Field Name Description Reporting Reporting period Created Date this report was created Refresh Timer Set the update interval for the page Calls Total number of calls for this hour TotalCount Percentage of total calls made in this hour Minutes Total time of all calls in this hour Port Utilization By Call Code The hour being deta...

Page 540: ...ting period Created Date this report was created Refresh Timer Set the update interval for the page Calls Total number of calls for this hour TotalCount Percentage of total calls made in this hour Minutes Total time of all calls in this hour Port Utilization By Call Code The hour being detailed Home Page Table of Contents ...

Page 541: ...mber screen breaks down calls by the port number they were handled by BY PORT NUMBER SCREEN Field Name Description Reporting Reporting period Created Date this report was created Refresh Timer Set the update interval for the page Calls Total number of calls to this port TotalCount Percentage of total calls made to this port Minutes Total time of all calls to this port Port Utilization The port num...

Page 542: ...f Week screen breaks down calls by the day of the week they were made on BY DAY OF WEEK SCREEN Field Name Description Reporting Reporting period Created Date this report was created Refresh Timer Set the update interval for the page Calls Total number of calls for this day TotalCount Percentage of total calls made on this day Minutes Total time of all calls on this day Port Utilization The week da...

Page 543: ... particular automated attendant port or group of automated attendant ports OVERRIDE MODE SCREEN Field Name Description Valid Entry Default Data Port Voicemail port being detailed Mode Operating Mode to be used Any Mode Block or Scheduled which causes the port to follow the default schedule table Scheduled RELATED ITEMS MODE BLOCK SCHEDULE TABLE Home Page Table of Contents ...

Page 544: ...application development The Display Error Log screen shows error and warning information for the voicemail and automated attendant systems Events are logged in an easily readable form displaying the error type and time and date information on one line and the actual error listing on the next The Error Log can be downloaded by clicking the Down button DISPLAY ERROR LOG SCREEN Home Page Table of Con...

Page 545: ...seful for both debugging and application development The Activity User Log screen shows all activity in the voicemail and automated attendant systems Due to the extreme technical nature of the Activity Log records this log is mainly aimed at advanced users The Activity Log can be downloaded by clicking the Down button ACTIVITY USER LOG SCREEN Home Page Table of Contents ...

Page 546: ...icemail and automated attendant application This is an important step when shutting down the OfficeServ 7100 Failure to exit the system properly can lead to lost or corrupted messages or programming To prevent accidental exit the administrator password must be entered in order to shut down the system SHUTDOWN VM SCREEN RELATED ITEMS SYSTEM PARAMETERS Home Page Table of Contents ...

Page 547: ...7100 provides the ability to backup and restore voicemail and automated attendant programming via the DB Backup List screen Users can choose to backup or restore mailboxes prompts programming data or any combination of the three Backups are stored to a standard tar archive file DB BACKUP LIST SCREEN Home Page Table of Contents ...

Page 548: ... programming objects in the OfficeServ 7100 voicemail and automated attendant systems provide call activity reports detailing call volumes for various activities The Clear Report Count screen is used to reset all of these counters system wide to 0 CLEAR REPORT COUNT SCREEN RELATED ITEMS MENU BLOCK QUERY BLOCK Home Page Table of Contents ...

Page 549: ...s scripts to be set for each prompt to ease in professional recording scenarios SELECTION SCREEN The main Voice Studio screen is separated into 4 main sections The Language Selection box in the upper left used to determine which prompt language listings to display Next to that are the prompt Search Options Prompts can be searched for by prompt number or description script Recording Device Search O...

Page 550: ...cription script and recording length To edit a prompt from this region simply click the prompt number to open the recording screen PROMPT RECORDING STUDIO SCREEN Field Name Description Prompt Number The prompt number assigned to this recording Language The language set this recording belongs to Length sec The length in seconds of the current recording Recorded The date this prompt was recorded on ...

Page 551: ...ON The System Wide Parameters screen is used to set options that affect the overall functionality of the voicemail and automated attendant systems It includes items such as system administrator passwords system language options and voice codec adjustments GENERAL SCREEN Home Page Table of Contents ...

Page 552: ...ace that can be used Default Volume Level Volume adjustment for the VM AA ports Daily Maintenance The time to run daily system maintenance Session Timeout The amount of time before the current web session will be invalidated Daily Choose whether or not to reboot daily at maintenance Weekly Choose whether or not to reboot weekly at maintenance Weekly on every Choose which day of the week to reboot ...

Page 553: ...conds to pause playback if DTMF is detected Outbound DTMF duration Sets the duration of DTMF digits sent by the system Outbound DTMF gap length Set the time between outbound DTMF digits LANGUAGE SCREEN Field Name Description Language Language being detailed Locale Regional dialect of the detailed language Language Code The short code for this language Used for directory naming Key Code The single ...

Page 554: ...tendant system works by a series of scheduled operating modes The Schedule Table screen is used to view edit add or delete scheduled items SELECTION SCREEN To edit a schedule item click the Mode Name NOTE Do not remove the SYSTEM_AUTO item or the system will not function properly SCHEDULE TABLE SCREEN Home Page Table of Contents ...

Page 555: ... this schedule item Mode Name The name for this schedule item Ports Choose which port or ports will follow this schedule item Schedule Type Choose whether this item occurs on certain days of the month or days of the week Start Set the start time for this schedule item RELATED ITEMS MODE BLOCK Home Page Table of Contents ...

Page 556: ...Application screen is used to store any recent changes made to the automated attendant or voicemail programming By default all changes are stored to disk at daily maintenance time but the Save Application screen allows changes to be manually saved instantly SAVE APPLICATION SCREEN Home Page Table of Contents ...

Page 557: ...The OfficeServ 7100 automated attendant is programmed with a series of programming object called blocks The Bye block is used to speak an optional goodbye prompt then disconnect the caller and free the port SELECTION SCREEN To edit a block click the Label Name BYE BLOCK SCREEN Home Page Table of Contents ...

Page 558: ...scription Label Name The name of this BYE block Disconnect Prompt The prompt number to speak before disconnecting the call From To Start and end dates for the activity report Calls The number of calls that accessed this block over the activity report period Home Page Table of Contents ...

Page 559: ... used to dial a number and then either release the call or branch to another programming block The most common use for the Dial block is to transfer callers to an external destination such as a cell phone or an 800 number However the Dial block can also be used in more advanced applications such as delayed paging or enabling DISA functionality SELECTION SCREEN To edit a block click the Label Name ...

Page 560: ...e The Station block to use for the dialing operation From To Start and end dates for the activity report Calls The number of calls made by this block over the activity report period Answered The number of calls made that were answered NO Answer The number of calls made that were not answered BUSY Count The number of calls that resulted in a busy signal FBUSY Count The number of calls that received...

Page 561: ...he operating mode to assign event actions for Event The event pointer being detailed Action The action to take for this event pointer Type The type of programming block to use for this action Gp The tenant group to use for the chosen block type Target Name The programming block to use for the chosen block type Home Page Table of Contents ...

Page 562: ...programmed with a series of programming object called blocks The Menu block is the most commonly used and powerful blocks The Menu block is responsible for routing calls and can do so based on a variety of criteria such as Caller ID caller entry digits or DID digits SELECTION SCREEN To edit a block click the Label Name Home Page Table of Contents ...

Page 563: ...k Take INPUT from Determines what Menu routing will be based on Store INPUT in The input value can optionally be stored in a key for use in later menus With this method the input value is not validated Administration The digit to press to log in as a subscriber Escape The digit to press to return to the previous block Home Page Table of Contents ...

Page 564: ...entry digits The amount of time to wait for the first digit of the caller s selection to be entered Wait for subsequent digits The amount of time to wait between digits Repeat prompt if NO ENTRY The number of times to repeat the Menu prompts if no entry is made Retry if INVALID condition The number of retries allowed if the caller makes an invalid selection Append to KEY register If using the vali...

Page 565: ...PROCESSOR SCREEN Field Name Description Operating MODE Choose the operating mode to assign event actions for Event The event pointer being detailed Action The action to take for this event pointer Type The type of programming block to use for this action Home Page Table of Contents ...

Page 566: ...en block type Count The number if times this menu option was selected ACTIVITY SCREEN Field Name Description From To Start and end dates for the activity report Abandoned The number of callers who disconnected without making a Menu selection Admin count The number of callers who pressed the administration digit Total count The total number of calls processed by this Menu Home Page Table of Content...

Page 567: ...fficeServ 7100 automated attendant is programmed with a series of programming object called blocks The Mode block is used to route calls to the proper Menu block based on the call code assigned to the call by the OfficeServ 7100 SELECTION SCREEN To edit a block click the Label Name Home Page Table of Contents ...

Page 568: ...ame The name of this Mode block Call Code The call code pointer being detailed Action The action to take for this call code Type The type of programming block to use for this action Gp The tenant group to use for the chosen block type Target Name The programming block to use for the chosen block type Home Page Table of Contents ...

Page 569: ...series of prompts that will be spoken sequentially from first to sixth These prompts are typically used to provide a company greeting specific to this scheduled operating mode And DTMF entered during these prompts will be stored in the KEY register for use in the subsequent Menu block RELATED ITEMS MENU BLOCK Home Page Table of Contents ...

Page 570: ... automated attendant voicemail port It controls aspects such as system signaling and call setup settings Most settings in the Port block have been defaulted for the OfficeServ 7100 to operate properly and should not be adjusted Such fields are denoted with a description of DO NOT ADJUST Changing these fields will result in improper operation of the automated attendant and voicemail systems SELECTI...

Page 571: ...01 is set to Distributed this setting should be Rotating Disconnect signal This setting is mainly provided to overcome issues with CO disconnect signaling In some cases the CO does not send the OfficeServ 7100 a proper disconnect signal which can result in the subscriber getting messages with dial tone or error tone at the end This field allows the system to look for a different type of disconnect...

Page 572: ...JUST Answer DO NOT ADJUST Disconnect DO NOT ADJUST Hold DO NOT ADJUST Retrieve DO NOT ADJUST Transfer DO NOT ADJUST Connect DO NOT ADJUST Reject DO NOT ADJUST No answer DO NOT ADJUST Busy DO NOT ADJUST Error DO NOT ADJUST Initiate DO NOT ADJUST Abort DO NOT ADJUST Set up DO NOT ADJUST Tear down DO NOT ADJUST Home Page Table of Contents ...

Page 573: ... The Query block is a specialized block designed to take voice or DTMF input from the user and store it in a message that is then sent to a voicemail box Multiple query blocks can be chained together to aggregate multiple questions into one message This type of setup is commonly used for service call centers and survey centers SELECTION SCREEN To edit a block click the Label Name Home Page Table o...

Page 574: ...er of times to repeat the question if the caller does not answer Repeat exit The number of times to repeat the exit prompt if the caller does not confirm the exit Auto replay Automatically repeats the caller s input back to the caller for verification Last query Determines if this Query is the last in the series If set to No the input from subsequent Queries will be appended to this message Header...

Page 575: ...e The time to wait for the caller to begin entering digits when using DTMF input Digit to play back response The digit for the caller to press to have their response played back to them Digit to change response The digit for the caller to press to re record their answer Digit to confirm response The digit for the caller to press to confirm their answer Terminator digit The digit for the caller to ...

Page 576: ...Event The event pointer being detailed Action The action to take for this event pointer Type The type of programming block to use for this action Gp The tenant group to use for the chosen block type Target Name The programming block to use for the chosen block type ACTIVITY SCREEN Field Name Description From To Start and end dates for the activity report Home Page Table of Contents ...

Page 577: ... of callers who disconnected NO Response The number of callers who did not answer the Query ESCAPE Count The number of callers who pressed the Escape digit ERROR Count The number of calls that experienced an error NEXT Count The number of calls that successfully went on to the block designated by the NEXT pointer on the Call Director screen Home Page Table of Contents ...

Page 578: ...dant is programmed with a series of programming object called blocks The Speak block is used to speak a prompt to a caller and then route them to another block Speak blocks are typically used to make standard announcements such as directions or operating hours SELECTION SCREEN To edit a block click the Label Name Home Page Table of Contents ...

Page 579: ... speak to the caller before advancing to the block defined by the NEXT pointer From To Start and end dates for the activity report Total calls The total number of calls processed by this Speak block Operating MODE Choose the operating mode to assign event actions for Event The event pointer being detailed Action The action to take for this event pointer Type The type of programming block to use fo...

Page 580: ...iceServ 7100 automated attendant systems are programmed with a series of programming object called blocks The Station block is used by both systems to control outbound dialing It is basically a combination of LCR and toll restriction SELECTION SCREEN To edit a block click the Label Name Home Page Table of Contents ...

Page 581: ...gits to dial before dialing the actual phone number Suffix The DTMF digits to dial after the actual phone number such as a termination digit when dialing a pager Simultaneous xfers Allow multiple calls to be transferred by this Station at the same time Conference calls DO NOT ADJUST Internal station DO NOT ADJUST Monitor transfer DO NOT ADJUST Ringback timer Defines the length in seconds of a ring...

Page 582: ...t The string to dial to complete a transfer Busy The string to dial to abort a call transfer when a busy condition is detected Rejected The string to dial to abort a call transfer when the call is rejected Error The string to dial to abort a call transfer when and error is detected Initiate The string to dial to initiate a conference call Set up The string to dial to establish the conference once ...

Page 583: ... that is specifically coded to use the Internet Explorer 6 x web browser As a security measure the web application is user account based meaning that users must log in with a username and password in order to access programming Programming can be accessed by opening the Internet Explorer 6 x browser and entering the following address https 165 213 176 100 Note that the web server does require a se...

Page 584: ...ing interface 6 2 2 System Administrator This is the highest level of administration that can be assigned to a user account A System Administrator has full access to all Automated Attendant programming The sole difference between this level and the Site Administrator is that a System Administrator cannot create or modify user accounts 6 2 3 Application Administrator This level of administration is...

Page 585: ...plication itself as well as the web interface operating system and customized database The web interface includes a facility that allows a Site System or Application administrator to backup or restore data During the backup process a compressed archive TGZ file will be generated that can be downloaded to the administrator s PC Note that Voicemail messages cannot be backed up only subscriber and pr...

Page 586: ...count To default the Voicemail log in to the Site Administrator account This will load the web interface to the General tab Click the menu item called System Control Check the box that says Voice Mail and then click Initialize DB Click OK to confirm Note that the system will be rebooted when OK is clicked Also note that due to the level of integration between the Voicemail and the Automated Attend...

Page 587: ...ORT BY APPLICATION TO SUBSCRIBERS MESSAGING ACTIVITY BY CALL CODE BY HOUR BY PORT NUMBER BY DAY OF WEEK OVERRIDE MODE OPERATING UTILITIES DISPLAY USER LOG DISPLAY ERROR LOG ACTIVITY LOG SHUTDOWN VM SUBSCRIBER IMPORT DB BACKUP CLEAR REPORT COUNT VOICE STUDIO SYSTEM PARAMETERS SUBSCRIBER LIST SAVE APPLICATION OPEN BLOCK TABLE DIRECTORY ECLASS EXTENSION LIST MAILBOX MCLASS NETWORK MAILBOX Home Page T...

Page 588: ...Y USER LOG DISPLAY ERROR LOG ACTIVITY LOG SHUTDOWN VM SUBSCRIBER IMPORT DB BACKUP CLEAR REPORT COUNT OVERRIDE MODE SAVE APPLICATION SITE INFORMATION CUSTOMER DATA SYSTEM PROVIDER LOCAL CO PROVIDER LD PROVIDER SUBSCRIBER LIST STATUS SCREEN SYSTEM PARAMETERS VIEW SYSTEM REPORT BY APPLICATION TO SUBSCRIBERS MESSAGING ACTIVITY BY CALL CODE BY HOUR BY PORT NUMBER BY DAY OF WEEK VOICE STUDIO Home Page T...

Page 589: ...hat if the Maximum Caller Entry Digits field of the MENU BLOCK has been changed the number of zeros entered must correspond For example if Maximum Caller Entry Digits is set to 6 it will require that and 6 zeros be entered This will request access to the administration interface When successful an enter your password prompt will be played This password is the System Admin password set on the SYSTE...

Page 590: ...he PC running Internet Explorer 6 x is on the same LAN as the OfficeServ 7100 Because the connection is secure a warning will be displayed stating that there is no valid certificate This warning is displayed because the site certificate is not present Simply click Yes to bypass the screen and load the login page Access to the web interface is controlled by user accounts The default user account is...

Page 591: ...ed To create a new user account choose an administration level 1 through 3 explained in Part 3 2 of this manual and set a username ID The default password for new accounts is samsung To change a password for any account check the box to the left of that username modify the Password field and then click Edit The web interface is broken down into several pieces as shown below Home Page Table of Cont...

Page 592: ... database management VM AA is used to program the Voicemail and Automated Attendant programs NOTE The Telephone tab is NOT for use in the USA under any circumstances 7 2 2 Menu Listing This area displays the menu options for the selected programming interface 7 2 3 Sub Menu Listing This area lists all screens available for the selected menu option 7 2 4 Programming Screen The programming screen co...

Page 593: ...cceeding the current group The Last button will jump directly to the last group of pages 7 3 2 Voicemail Tenant Group Selection The voicemail system can be programmed to support multiple tenants for advanced applications Each tenant in the voicemail is notated by a numeric group number referred to as the VMS number The VMS group selection box is used to determine which tenant s block should be vie...

Page 594: ...check the box next to the appropriate blocks and then click Delete To create a new block simply click Add 7 3 6 Block Navigation Sometimes it may be necessary to edit many of the same block type For instance after adding a new Mode block it may be necessary to update all Menu blocks to reflect some new setting The block navigation buttons exist to eliminate the need for a user to constantly reload...

Page 595: ...es to the page and exit to the block list Save will save changes to the block and remain viewing the current page Copy allows the user to copy the current block to a new block of a different name Refer will display a list of all other blocks in the system that have pointers set to reference the current block For example every Menu block has a pointer that goes to the Bye block So by selecting Refe...

Page 596: ...ent call status of each port Processing Idle etc Reporting The period of time the system has been recording statistics Call To Date The total number of calls processed by the system Average Calls Per Week The average number of calls made to the voicemail per week Directory Accesses Number of times the system directory has been consulted Times All Ports Busy Total number of times all voicemail port...

Page 597: ... Site Information Customer Data DESCRIPTION The Customer Data screen is used for storing data about the particular customer site It is not used by the OfficeServ 7100 but instead is used for administrator reference CUSTOMER INFORMATION SCREEN Home Page Table of Contents ...

Page 598: ...n fax number for the site System Administrator The name of the site administrator Extension Number The extension number of the site administrator City The city the site administrator is located in Emergency The emergency contact number for the site administrator Dial Phone number to dial for remote access to the system System Administrator The password to log in to technician level administration ...

Page 599: ...Site Information System Provider DESCRIPTION The System Provider screen is used for storing data about the site s installation company It is not used by the OfficeServ 7100 but instead is used for administrator reference SYSTEM PROVIDER SCREEN Home Page Table of Contents ...

Page 600: ...act phone number for the system provider Fax NO The main fax number for the system provider Service Representative The name of the service representative Tel No The phone number of the service representative Extension Number The extension number of the service representative City The city the service representative is located in Emergency The emergency contact number for the service representative...

Page 601: ... Site Information Local CO Provider DESCRIPTION The Local CO Provider screen is used for storing data about the site s phone service provider It is not used by the OfficeServ 7100 but instead is used for administrator reference GENERAL SCREEN Home Page Table of Contents ...

Page 602: ... for the CO service provider Fax NO The main fax number for the CO service provider Service Representative The name of the CO service representative Tel No The phone number of the CO service representative Extension Number The extension number of the CO service representative Mailbox Number The voicemail box number of the CO service representative Emergency The emergency contact number for the CO ...

Page 603: ...MANUAL PART 7 APRIL 2007 7 3 11 Field Name Description Type Trunk line type T1 E M PRI etc HGroup The trunk group lead telephone number Trunk The number of trunks in this group Comments Additional reference notes Home Page Table of Contents ...

Page 604: ...Information LD Provider DESCRIPTION The Long Distance Provider screen is used for storing data about the site s long distance phone service provider It is not used by the OfficeServ 7100 but instead is used for administrator reference GENERAL SCREEN Home Page Table of Contents ...

Page 605: ... for the CO service provider Fax NO The main fax number for the CO service provider Service Representative The name of the CO service representative Tel No The phone number of the CO service representative Extension Number The extension number of the CO service representative Mailbox Number The voicemail box number of the CO service representative Emergency The emergency contact number for the CO ...

Page 606: ... APRIL 2007 7 3 14 Field Name Description Type Trunk line type T1 E M PRI etc 800 Service The long distance number for this trunk group CO HGroup Lead The trunk group lead telephone number Comments Additional reference notes Home Page Table of Contents ...

Page 607: ... to the application accessed and how the call was handled BY APPLICATION SCREEN Field Name Description Reporting Reporting period Created Date this report was created Refresh Timer Set the update interval for the page Calls Total number of calls for this application Minutes Total call time for this application Connected Callers Percentage of calls handled by this application Application Call Distr...

Page 608: ...een breaks down calls made to subscribers according to how the call was handled TO SUBSCRIBERS SCREEN Field Name Description Reporting Reporting period Created Date this report was created Refresh Timer Set the update interval for the page Subs Calls Number of calls made to subscribers extensions Calls to Subscribers Extensions Breakdown of calls by how they were handled Caller Hold Time Total tim...

Page 609: ...ption Reporting Reporting period Created Date this report was created Refresh Timer Set the update interval for the page Activity The type of message activity being detailed Public Number of callers 1st column and percentage of total callers 2nd column that were public callers Subscriber Number of callers 1st column and percentage of total callers 2nd column that were subscribers Totals Total call...

Page 610: ...aks down calls according to the call code type BY CALL CODE SCREEN Field Name Description Reporting Reporting period Created Date this report was created Refresh Timer Set the update interval for the page Calls Total number of calls for this call code TotalCount Percentage of total calls that were of this call code Minutes Total time of all calls of this call code Port Utilization By Call Code The...

Page 611: ... Hour screen breaks down calls by the hour they were made 6A 6P SCREEN Field Name Description Reporting Reporting period Created Date this report was created Refresh Timer Set the update interval for the page Calls Total number of calls for this hour TotalCount Percentage of total calls made in this hour Minutes Total time of all calls in this hour Port Utilization By Call Code The hour being deta...

Page 612: ...ting period Created Date this report was created Refresh Timer Set the update interval for the page Calls Total number of calls for this hour TotalCount Percentage of total calls made in this hour Minutes Total time of all calls in this hour Port Utilization By Call Code The hour being detailed Home Page Table of Contents ...

Page 613: ...mber screen breaks down calls by the port number they were handled by BY PORT NUMBER SCREEN Field Name Description Reporting Reporting period Created Date this report was created Refresh Timer Set the update interval for the page Calls Total number of calls to this port TotalCount Percentage of total calls made to this port Minutes Total time of all calls to this port Port Utilization The port num...

Page 614: ...f Week screen breaks down calls by the day of the week they were made on BY DAY OF WEEK SCREEN Field Name Description Reporting Reporting period Created Date this report was created Refresh Timer Set the update interval for the page Calls Total number of calls for this day TotalCount Percentage of total calls made on this day Minutes Total time of all calls on this day Port Utilization The week da...

Page 615: ...et the mode of operation for a particular voicemail port or group of voicemail ports OVERRIDE MODE SCREEN Field Name Description Valid Entry Default Data Port Voicemail port being detailed Mode Operating Mode to be used Any Mode Block or Scheduled which causes the port to follow the default schedule table Scheduled Home Page Table of Contents ...

Page 616: ...lication development The Display User Log screen shows subscriber events such as logons messaging activities and greeting modifications Events are logged in an easily readable form displaying time and date port used and subscriber name information on one line and activity information on the next The User Log can be downloaded by clicking the Down button DISPLAY USER LOG SCREEN Home Page Table of C...

Page 617: ...application development The Display Error Log screen shows error and warning information for the voicemail and automated attendant systems Events are logged in an easily readable form displaying the error type and time and date information on one line and the actual error listing on the next The Error Log can be downloaded by clicking the Down button DISPLAY ERROR LOG SCREEN Home Page Table of Con...

Page 618: ...seful for both debugging and application development The Activity User Log screen shows all activity in the voicemail and automated attendant systems Due to the extreme technical nature of the Activity Log records this log is mainly aimed at advanced users The Activity Log can be downloaded by clicking the Down button ACTIVITY USER LOG SCREEN Home Page Table of Contents ...

Page 619: ...icemail and automated attendant application This is an important step when shutting down the OfficeServ 7100 Failure to exit the system properly can lead to lost or corrupted messages or programming To prevent accidental exit the administrator password must be entered in order to shut down the system SHUTDOWN VM SCREEN RELATED ITEMS SYSTEM PARAMETERS Home Page Table of Contents ...

Page 620: ...allations the technician can export the subscriber list from each node and import it to the OfficeServ 7100 as Network Mailboxes SUBSCRIBER IMPORT SCREEN Field Name Description VMS Group Choose the voicemail tenant group to import to Import Text File Choose the name of the file to import from You can create Choose the types of blocks to create RELATED ITEMS SUBSCRIBER LIST EXTENSION BLOCK MAILBOX ...

Page 621: ...7100 provides the ability to backup and restore voicemail and automated attendant programming via the DB Backup List screen Users can choose to backup or restore mailboxes prompts programming data or any combination of the three Backups are stored to a standard tar archive file DB BACKUP LIST SCREEN Home Page Table of Contents ...

Page 622: ...bjects in the OfficeServ 7100 voicemail and automated attendant systems provide call activity reports detailing call volumes for various activities The Clear Report Count screen is used to reset all of these counters system wide to 0 CLEAR REPORT COUNT SCREEN RELATED ITEMS EXTENSION BLOCK MAILBOX BLOCK NETWORK MAILBOX BLOCK Home Page Table of Contents ...

Page 623: ...s scripts to be set for each prompt to ease in professional recording scenarios SELECTION SCREEN The main Voice Studio screen is separated into 4 main sections The Language Selection box in the upper left used to determine which prompt language listings to display Next to that are the prompt Search Options Prompts can be searched for by prompt number or description script Recording Device Search O...

Page 624: ...cription script and recording length To edit a prompt from this region simply click the prompt number to open the recording screen PROMPT RECORDING STUDIO SCREEN Field Name Description Prompt Number The prompt number assigned to this recording Language The language set this recording belongs to Length sec The length in seconds of the current recording Recorded The date this prompt was recorded on ...

Page 625: ...ON The System Wide Parameters screen is used to set options that affect the overall functionality of the voicemail and automated attendant systems It includes items such as system administrator passwords system language options and voice codec adjustments GENERAL SCREEN Home Page Table of Contents ...

Page 626: ...ace that can be used Default Volume Level Volume adjustment for the VM AA ports Daily Maintenance The time to run daily system maintenance Session Timeout The amount of time before the current web session will be invalidated Daily Choose whether or not to reboot daily at maintenance Weekly Choose whether or not to reboot weekly at maintenance Weekly on every Choose which day of the week to reboot ...

Page 627: ...ial tone to allow at the end of a voicemail message CODEC Set the voice CODEC to be used by the system Minimum DTMF duration Set the smallest interval that can be considered a valid DTMF digit DTMF cutout period Time in milliseconds to pause playback if DTMF is detected Outbound DTMF duration Sets the duration of DTMF digits sent by the system Outbound DTMF gap length Set the time between outbound...

Page 628: ...tailed language Language Code The short code for this language Used for directory naming Key Code The single digit value corresponding to this language Default Language Sets the default system language Select First Language Select the primary prompt language for the system Select Second Language Select the secondary prompt language for the system Home Page Table of Contents ...

Page 629: ...n ID to use for logging in to the SMTP server Password Password to match the above login ID Domain The domain name of this SMTP server Report Email address to send error messages to Reply To Email address to use when replying to error messages TimeZone The current time zone the system is installed in Daylight Savings Determine if daylight savings time is in effect License Key The license key for t...

Page 630: ...7 7 3 38 DNS SCREEN Field Name Description Domain Name The domain name to use for the OfficeServ 7100 Name Server List The list of name servers to use read only Name Server Add Enter the IP address of a name server to use and click Add Home Page Table of Contents ...

Page 631: ...lass assignments for each subscriber The system can accommodate up to 100 subscriber mailboxes SUBSCRIBER LIST SCREEN Field Name Description VMS Group Choose which tenant group to view subscribers for Name The name of this subscriber Ext The extension number for this subscriber Mbx The mailbox number for this subscriber EClass The EClass assigned to this extension MClass The MClass assigned to thi...

Page 632: ...OfficeServ 7100 PROGRAMMING TECHNICAL MANUAL PART 7 APRIL 2007 7 3 40 RELATED ITEMS EXTENSION BLOCK MAILBOX BLOCK ECLASS BLOCK MCLASS BLOCK Home Page Table of Contents ...

Page 633: ...Application screen is used to store any recent changes made to the automated attendant or voicemail programming By default all changes are stored to disk at daily maintenance time but the Save Application screen allows changes to be manually saved instantly SAVE APPLICATION SCREEN Home Page Table of Contents ...

Page 634: ...ocks The Directory block is used to route callers to a subscriber through a name search Directories can be configured to search by first or last name By default subscribers will not appear in the directory until they have recorded a name for their Extension block and entered a directory name SELECTION SCREEN To edit a block click the Label Name SEARCH INFORMATION SCREEN Home Page Table of Contents...

Page 635: ...to allow the caller to reattempt a search Maximum number of matches The maximum number of subscriber matches to return Search based on first name Set whether the search is based on first or last name Include unnamed objects Include subscribers that do not have a recorded name Speak name on exit Allow the caller to hear the name of the subscriber Speak key value on exit Playback the subscriber phon...

Page 636: ... the caller to enter a name Target name prefix The prompt to play before the subscriber s name No matches found The prompt to play when no matching subscribers are found Invalid entry The prompt to play when the caller enters an invalid digit Press 9 for more names The prompt used to alert the caller to more names Home Page Table of Contents ...

Page 637: ...t to tell the caller to press eight Accessed The number of callers to access this directory Target Found The number of times a matching subscriber was found Escape The number of callers who pressed to exit the directory No response The number of callers who did not enter a search Disconnect The number of callers who hung up while in the directory None Found The number of times a search returned no...

Page 638: ...rv 7100 voicemail is programmed with a series of programming object called blocks The EClass block is used to govern properties and behaviors for groups of Extension blocks EClass settings can be overridden by individual Extension blocks SELECTION SCREEN To edit a block click the Label Name Home Page Table of Contents ...

Page 639: ...criber Leave a message Allow the caller to leave a voicemail message Hold Allow the caller to hold for a subscriber Overhead page Allow the caller to hold while the user is paged Other options Allow the caller to route to other options Operator Allow the caller to dial the operator Escape Allow the caller to escape to a previous block Prompt The prompt to use to alert the caller that this option i...

Page 640: ...ransferred to a stored number Call screening Prompt to ask a caller to record their name No answer prompt Prompt to let a caller know the subscriber did not answer Busy prompt Prompt to let a caller know the subscriber was busy the second field is to alert that the subscriber is still busy while the caller is on hold Block prompt Prompt to let a caller know that the subscriber is not accepting cal...

Page 641: ...m hold time Maximum amount of time caller can hold before being redirected to leave a message Require input every nth try Set how many attempts to make before requiring the user to press a key Retry interval in seconds Set the amount of seconds between attempts No digit hold prompt Prompt to let the caller know they can hold without pressing a key No digit continue holding prompt Prompt to let a c...

Page 642: ...to place the caller on remote hold Page zone The page zone to use when doing an overhead page Page access dial The dial string to use to initiate the page Instructions The digits to announce on the overhead page to let the subscriber pick up the call By default this is feature code 10 and the trunk number Repeat instructions The amount of times to repeat the instructions over the paging system Hol...

Page 643: ...UTCALL SCREEN Field Name Description On premise Enable subscriber to call out from the voicemail to other subscribers and optionally set the station block to use for such calls Off premise Enable subscriber to call out from the voicemail to an external number and optionally set the station block to use for such calls Long distance Enable subscriber to call out from the voicemail to a long distance...

Page 644: ...de to assign event actions for Event The event pointer being detailed Action The action to take for this event pointer Type The type of programming block to use for this action Gp The tenant group to use for the chosen block type Target Name The programming block to use for the chosen block type RELATED ITEMS EXTENSION BLOCK Home Page Table of Contents ...

Page 645: ...the subscriber s telephone It governs such things as subscriber password access telephone numbers availability schedules personal greetings and voicemail options available to callers Up to 9 personal greetings can be recorded and the user can define which of the 9 recordings are used for the various types of greetings defined on the Additional Information screen SELECTION SCREEN To edit a block cl...

Page 646: ...setting of None will use the system s default language Dial Number The number to dial to reach this subscriber s extension Alternate Number An alternate number to use for this subscriber such as a cell phone or home phone Supervision Level Set the transfer type blind partially supervised or fully supervised Subscriber Password This field is used to default the subscriber password To do this enter ...

Page 647: ...fore being deleted AUTHORIZATION SCREEN Field Name Description Blocking allowed Allows this extension to redirect callers who attempt to reach the subscriber Call forwarding Allows this extension to forward callers who attempt to reach this subscriber to a different subscriber Call screening Allows this subscriber to screen their calls When enabled callers will be prompted to record their name The...

Page 648: ...umbers allowed Allows this subscriber to set up a stored telephone number list that is used by the Find me feature Extended prompting enabled When enabled the voicemail will speak every menu option to the subscriber When disabled it will play only the first 3 menu options from each menu ADDITIONAL INFORMATION SCREEN Field Name Description Stored Numbers This list of phone numbers allows the subscr...

Page 649: ...g Night Displays whether or not the subscriber has recorded their Night time greeting Name recorded Displays whether or not the subscriber has recorded their name Password set Displays whether or not the subscriber has changed their password from the default Availability Schedule This area is used to set up a call availability schedule This schedule will determine when callers are allowed to call ...

Page 650: ...n will use Gp The tenant group the chosen block type belongs to Target Name The destination block for this option CALL DIRECTOR SCREEN Field Name Description Operating MODE Choose the operating mode to assign event actions for Event The event pointer being detailed Action The action to take for this event pointer Type The type of programming block to use for this action Gp The tenant group to use ...

Page 651: ... made that were rejected by the subscriber Redirected The number of calls this extension block made that were redirected to another destination by the subscriber Hold count The number of callers to this extension block that chose to hold for the subscriber Abandoned The number of callers to this extension block that disconnected without taking any action No response The number of callers to this e...

Page 652: ...ING TECHNICAL MANUAL PART 7 APRIL 2007 7 3 60 Field Name Description Avg hold time in sec The average amount of time callers spent holding for the subscriber RELATED ITEMS ECLASS BLOCK MAILBOX BLOCK Home Page Table of Contents ...

Page 653: ...ed blocks The List block provides an easy method of distributing a voicemail message to multiple subscribers The List block actually stores the message but creates a pointer to it in each of the members voicemail boxes This saves space because the message is not copied multiple times into multiple mailboxes SELECTION SCREEN To edit a block click the Label Name Home Page Table of Contents ...

Page 654: ... number for this List block if any MClass The MClass block that governs this List block Language The language to use when a subscriber logs in to this List block Send broadcast MSG allowed Allows this List block to send broadcast messages Broadcast messages are sent to every subscriber in the system Extended prompting enabled When enabled the voicemail will speak every menu option to subscribers w...

Page 655: ...to be recorded for this List block Subscriber password This field is used to default the List s login password To do this enter the word Default Retention days remaining The number of days this List can go unused before being deleted Delete all unheard copies of a message when played by the first user Sets whether the message will be stored for all users to listen to or if it will be removed when ...

Page 656: ...ing MODE Choose the operating mode to assign event actions for Event The event pointer being detailed Action The action to take for this event pointer Type The type of programming block to use for this action Gp The tenant group to use for the chosen block type Target Name The programming block to use for the chosen block type RELATED ITEMS EXTENSION BLOCK MCLASS BLOCK MAILBOX BLOCK Home Page Tabl...

Page 657: ...ock is the actual message storage object for the subscriber It governs such things as message delivery message storage and e mail delivery options The Mailbox block also contains a Mailbox Greeting This greeting is only played if callers are sent to the Mailbox block directly without first connecting to the associated Extension block SELECTION SCREEN To edit a block click the Label Name Home Page ...

Page 658: ...hether or not this mailbox can accept voicemail messages Send broadcast MSG allowed Allows this mailbox to send broadcast messages Broadcast messages are sent to every subscriber in the system Use LIFO message ordering Determines if messages are played back in chronological First In First Out or FIFO or reverse chronological Last In First Out or LIFO order New message beep s When enabled the voice...

Page 659: ...Reply Required or Delivery Imperative messages Workload manager Allows the user to group commitments follow ups or tasks Commitment Follow up allowed requires Workload manager to be enabled Allows a subscriber to mark quick memo messages as commitments follow ups or tasks Message grouping allowed Allows the subscriber to group messages for quick playback Messages may be grouped as reminders Urgent...

Page 660: ...Enable or disable message alerting for this mailbox Message alert is used to notify the user of new messages at a location other than their extension such as a cell phone or home phone Alert on urgent messages only Only allow the voicemail to message alert on messages marked urgent Alert phone number The phone number to dial to reach the subscriber Delivery Schedule This area is used to set up a m...

Page 661: ... are forwarded Auto forward delay HH MM The amount of time to wait before forwarding a message Pager notification is enabled Enable or disable pager notification for this mailbox Pager notification is used to alert the user of new messages via their pager Notify on urgent message only Only allow the voicemail to alert by pager on messages marked urgent Station The Station block to use to dial this...

Page 662: ...subscriber sends voicemail messages to another subscriber and both subscribers have E Mail gateway functionality enabled this field will be used in the Reply To field of the e mail the other subscriber receives for quick identification purposes Deliver MSG Enter up to 5 email addresses to send notification to These emails will include the new message as a WAV file attachment Note The E Mail gatewa...

Page 663: ...ting mode to assign event actions for Event The event pointer being detailed Action The action to take for this event pointer Type The type of programming block to use for this action Gp The tenant group to use for the chosen block type Target Name The programming block to use for the chosen block type ACTIVITY SCREEN Home Page Table of Contents ...

Page 664: ...mber of messages this subscriber received Total connect minutes The total amount of time callers were connected to this mailbox Current message count The total number of messages in this mailbox New messages The number of new messages in this mailbox Saved messages The number of saved messages in this mailbox Date last accessed The date this subscriber last logged in to the mailbox RELATED ITEMS E...

Page 665: ...00 voicemail is programmed with a series of programming object called blocks The MClass block is used to govern properties and behaviors for groups of Mailbox blocks MClass settings can be overridden by individual Mailbox blocks SELECTION SCREEN To edit a block click the Label Name GENERAL SCREEN Home Page Table of Contents ...

Page 666: ...ass Message retention day The number of days a message can go without being listened to before being deleted PUBLIC CALLER INTERFACE SCREEN Field Name Description Wait for caller entry The maximum number of seconds ot wait for a caller to make a menu selection Retries if invalid entry The number of times to repeat the menu if an invalid entry is selected Repeat prompts no entry The number of times...

Page 667: ... if the message is not listened to Busy retry time The amount of time to wait between attempts if a busy signal is received No answer retry time The amount of time to wait between attempts if the alert goes unanswered On premise Set whether or not this MClass mailboxes are allowed to alert to on premise destinations and the station block to use for such calls Off premise Set whether or not this MC...

Page 668: ...he caller if the mailbox is full and cannot take the message Prompt indicating discard Prompt to confirm that the message has been discarded Prompt indicating success Prompt indicating that the message has been successfully sent Prompt for normal delivery Prompt to notify the subscriber which button to press to send the message with normal delivery Prompt for urgent delivery Prompt to notify the s...

Page 669: ...MAIL GATEWAY SCREEN Field Name Description Host ID The IP address or DNS name of the SMTP server to use for sending e mail notifications Port Port to send SMTP data streams to SMTP User ID Login ID to use for logging in to the SMTP server Password Password to match the above login ID Domain The domain name of this SMTP server Attempts The number of times to try and deliver the email if an error is...

Page 670: ...ode to assign event actions for Event The event pointer being detailed Action The action to take for this event pointer Type The type of programming block to use for this action Gp The tenant group to use for the chosen block type Target Name The programming block to use for the chosen block type RELATED ITEMS MAILBOX BLOCK Home Page Table of Contents ...

Page 671: ... Network Mailbox block is used to enable Audio Messaging Interchange Specification AMIS networking with another voicemail system AMIS networking allows messages to be transmitted back and forth between two separate voicemail systems allowing other subscribers in both systems virtually transparent access to the networked subscriber SELECTION SCREEN To edit a block click the Label Name Home Page Tab...

Page 672: ...anguage The language to use when a subscriber logs in to this mailbox Send broadcast MSG allowed Allows this mailbox to send broadcast messages Broadcast messages are sent to every subscriber in the system Extended prompting enabled When enabled the voicemail will speak every menu option available to the subscriber When disabled it will play only the first 3 menu options from each menu Mailbox gre...

Page 673: ...n days remaining The number of days this mailbox can go unused before being deleted Delivery Schedule Enter up to 4 times per day that messages should be transmitted To deliver all messages immediately enter ASAP CALL INFORMATION SCREEN Field Name Description Enable message autoforward Allow messages left in this mailbox to automatically forward to another subscriber Delete after forwarding Delete...

Page 674: ... the remote voicemail system CALL DIRECTOR SCREEN Field Name Description Operating MODE Choose the operating mode to assign event actions for Event The event pointer being detailed Action The action to take for this event pointer Type The type of programming block to use for this action Gp The tenant group to use for the chosen block type Target Name The programming block to use for the chosen blo...

Page 675: ...otal connect minutes The total amount of time spent connected to the remote voicemail system Current message count The total number of messages currently in the mailbox New messages The number of new messages currently in the mailbox Saved messages The number of saved messages currently in the mailbox Date last accessed public The date a caller last accessed this mailbox Date last accessed subscri...

Page 676: ...ge of the general flow of calls through the system There are many common applications built in to the system from a default configuration These are discussed in Section 8 1 7 Some sample applications can be found in Section 8 1 8 In most cases the default applications are sufficient to run a small office For those situations where more is required the following section will provide some vital info...

Page 677: ...ler who rang directly in BS Busy Station This is a station caller who was forwarded on a busy BT Busy Trunk This is a trunk caller who was forwarded on a busy AS Anything Station This is a station caller who was sent by other means AT Anything Trunk This is a trunk caller who was sent by other means Knowledge of call codes can be very useful when doing advanced call routing applications For exampl...

Page 678: ...d column is the Action column This setting defines the type of action that will be used The available Action types are defined below Action Description GOTO This means the Event Pointer will send the caller to another block TRAN Translate the Event Pointer to another Event Pointer This is used to have 2 Event Pointers perform the same action without the need to program two separate pointers PASS P...

Page 679: ...a subscriber and the subscriber chooses to block the call BUSY This event occurs if the system dials a subscriber and gets a busy signal DIRECTORY This event is generated when a subscriber requests Directory access DISK FULL This event is generated when a caller attempts to leave a message but there is no disk space available to record the message ERROR This event occurs when there is an error try...

Page 680: ...in register values Registers can also be played back to a caller or a subscriber through the use of special dialing characters One example usage of registers is in specialized paging applications By default when the system pages a subscriber for message notification it sends the subscriber s extension number only The technician could modify the dialing string to include the parameters listed below...

Page 681: ...with Speak blocks and will speak the Extension number last accessed MBX This register is only used with Speak blocks and will speak the Mailbox number last accessed X This register is read only and is used when dialing out of a Mailbox block for message notification It stores the Extension number that is associated with this Mailbox If there is no associated Mailbox block this value is blank B Thi...

Page 682: ...ter S This will dial the value stored in the Number of Saved Messages register A This will dial the value stored in the Long Distance Account Code register 1 This will dial the value stored in register 1 2 This will dial the value stored in register 2 3 This will dial the value stored in register 3 4 This will dial the value stored in register 4 8 1 7 Default Applications 8 1 7 1 Voicemail Messagi...

Page 683: ...rectory until they have recorded a name and entered a directory name in their Extension block 8 1 8 Sample Applications The purpose of this section is to show some of the flexibility of the system and teach the technician both the step by step methods to implement these features but also to provide insight into the thought processes to use when planning and implementing applications It is importan...

Page 684: ...t to yes then the Primary No Answer greeting will no longer play when callers are forwarded on a busy condition Instead the Busy Greeting will be played When Call screening is set to yes callers who attempt to reach the subscriber from the automated attendant will hear the Screening Greeting while the system contacts the subscriber to request acceptance or rejection of the caller When Scheduling i...

Page 685: ...ers that in order to enable their vacation greeting they will need to record it by logging in to their mailbox and going to more options 0 then greetings 5 then Blocked Greeting 3 The first time they try to record this greeting they will need to select an unused recording number 1 is already designated for the Primary No Answer Greeting so have them use recording number 3 Educate subscribers that ...

Page 686: ...click Save On the Additional Information screen set Stored Number 1 to the subscriber s wireless extension Set Stored number 2 to the subscriber s remote office phone number Set Stored number 3 to the subscriber s cell phone number Set Stored number 4 to the subscriber s home office phone number and then click Save 8 1 8 4 Park Caller and Page Subscriber Scenario A floor manager commonly walks to ...

Page 687: ... prompts at their default values The top section contains the actual configuration for the feature It can further be broken down into 3 sections Park settings Page settings and Instructions settings The Park settings contain two fields Use Remote hold determines if the caller will be held parked at the voicemail port or at a remote location such as a park orbit or a subscriber s station Remote hol...

Page 688: ...ramming Programming Create a new EClass named ParkNPage On the General screen set the NoAnsr option for Overhead page to Y and click Save On the OverHead Page screen set Use Remote hold to Yes Set Remote hold dial to X 11 Set Page access dial to 55 Change the Instructions field to 12 X and click Save Open the subscriber s Extension block Click the EClass field and select the ParkNPage block Test t...

Page 689: ...utomatically dial 9 to access a trunk line This is important to know because it means when setting the Mailbox s Alert phone number we do not need to enter a 9 to dial out we simply need to enter the subscriber s cell phone number In some cases it may be necessary to make changes to the Station block to dial correctly such as dialing a number other than 9 to access a trunk For this example we will...

Page 690: ...tly recognize the answer In these cases it may be necessary to replace the capital W with a series of pauses A comma will insert a one second pause and a backslash will insert a 4 second pause It may be necessary to make several test calls to find the correct number of pauses to insert For this example we will assume that the standard suffix is sufficient But the customer requires the page to incl...

Page 691: ...ccur Delete after forwarding determines if the message will be deleted from this Mailbox after forwarding Auto forward delay determines how long to wait before forwarding the message Note that only new messages will be forwarded not saved messages The Mailbox or List bock to forward to is set on the Call Director screen The Event Pointer AUTO FWD will be set in this example to a LST List block tha...

Page 692: ...ers will need the feature By default the system is licensed for 5 subscribers to use the feature A license can be purchased to allow an unlimited number of users If a license is purchased it will need to be entered in the License Key field of the E mail Gateway screen of System Parameters Once the licensing is taken care of the next thing to do is set up the error reporting email destination This ...

Page 693: ... is time to set up an email account used to send emails to subscribers This is done on the MClass E mail Gateway screen Host ID is the IP address or DNS name of the email server Note that a DNS name can only be used if the DNS server has been added on the DNS screen of the System Parameters menu Port is the SMTP port being used by the server which is typically 25 SMTP user ID Password and Domain a...

Page 694: ...s will show that it is from the email address specific in the Reply To field on the System Parameters E mail Gateway screen The next sets of fields are the Deliver MSG and Notify Only sections Each section has 5 fields These fields contain email addresses that email notifications will be sent to Deliver MSG means that the email will contain a WAV file attachment of the voicemail message Notify Onl...

Page 695: ...ent 8 1 8 9 AMIS Networking Scenario A customer site has a 2 node SPNet network They have requested that subscribers in the main node be able to forward messages to the voicemail in the remote node Planning Sharing voicemail messages between disparate voicemail systems is called AMIS networking The OfficeServ 7100 fully support the AMIS standard through the use of Network Mailboxes Setting up the ...

Page 696: ...nk Once the Template is set up we are ready to create all of the network subscribers To do this open the Operating Utilities menu in the main node and go to the Subscriber Import screen Import Text File is the location of the text file downloaded previously You can create determines what type of blocks will be created Because we are setting up networking this should be set to Network Mailbox block...

Page 697: ...uages simultaneously These languages are set up on the System Parameters Language screen Select First Language sets the first set of language prompts to load Select second language sets the second language to load By default these are set to English and Spanish respectively Default language sets which language will be initially used when a caller is answered Key Code determines what single digit w...

Page 698: ...ne for English prompt Making this change allows us to use 1001 for both the English and Spanish Menu which simplifies changes in the future On the Menu Input Processor we will Clear the following Event Pointers 5000 6 8 0 and We will insert new Event Pointers that will point to the correct Menus Single digits 1 and 2 will go to the Day Main 2 Menu NO ENTRY will be set to translate to 1 This means ...

Page 699: ...e Menu Input Processor screen press the Clear button to the right of the SRCH MBX Event Pointer Change the Action for the NO ENTRY Event Pointer to Tran Click the Target name field to the right of the NO ENTRY Event Pointer Type 1 in the text box and click Save On a blank Event Pointer line enter a 1 in the Event column Set the Action for Event Pointer 1 to Goto Set the Type to MNU Click Target na...

Page 700: ...8 1 8 11 Multiple Company Greetings Based on Trunk Scenario A customer site has 3 companies utilizing the same system They would like to have each company s trunks answered with a specialized automated attendant company greeting rather than all callers hearing one generic greeting They have also requested that each company be allowed a different day and night greeting Planning Since each company h...

Page 701: ...that Company A s prompts are 1001 for day and 1002 for night Company B will use 2001 and 2002 and Company C will use 3001 and 3002 For this example we will say Company A is using trunks 701 and 702 Company B has 703 704 and 705 and Company C will use 706 and 707 For simplicity all 3 companies will be using the default Main Menu single digit options though in practice this is certainly not required...

Page 702: ...on to Goto Set the Type to MNU Click the Target Name field and select the Company B Night Menu Enter a new Event Pointer called 705 Set the Action to Goto Set the Type to MNU Click the Target Name field and select the Company B Night Menu Enter a new Event Pointer called 706 Set the Action to Goto Set the Type to MNU Click the Target Name field and select the Company C Night Menu Enter a new Event...

Page 703: ...001 with Company C s day greeting Record prompt 3002 with Company C s night greeting Test the application by calling in to each trunk to verify the correct greeting is heard 8 1 8 12 Delayed Overhead Paging Scenario A certain customer site uses paging frequently but have noticed that when doing a page from a phone close to other phones there is a great deal of feedback They have requested some way...

Page 704: ...Y FBUSY MESSAGE OPTIONS and OPERATOR ESCAPE NO ENTRY INVALID and QUE FULL are out because those all happen after the Extension has been tried and comes back to get the Primary No Answer Greeting That really only leaves BLOCKED and ERROR The BLOCKED Event Pointer only happens when a Call Screening subscriber answers and then rejects the call or has all calls blocked which would prevent the Call Scr...

Page 705: ...Day Main Menu though the technician should be aware that any caller who stumbles upon the chosen single digit option will be able to perform a page so additional actions may be necessary to secure the feature Programming Create a new Bye block called Silent Goodbye Clear the Disconnect Prompt field and click Save Create a new Speak block called Announce Page Change the Prompt index field to NAME C...

Page 706: ... Main Menu block and go to the Menu Input Processor screen Add an Event Pointer with a single digit 7 or any unused digit desired Change the Action to Goto Change the Type to EXT Click the Target Name field and select the Page block then click Save Record prompt 1010 to say Please record your page after the beep Record prompt 1011 to say Your page has been recorded you may now hang up Test the app...

Page 707: ... A chain of Query blocks is typically called a Question and Answer application The Transcription section contains two fields Header prompt is a prompt that will be played before the customer s answer when the answer is recorded to a message Mailbox determines the Mailbox block that the answer will be sent to The Call Information screen holds digit assignments and caller interface options Take inpu...

Page 708: ...field for the NEXT Event Pointer to BYE Click the Target Name field and choose the After Hours block then click Save Create a new Query block with a Label Name of System Type Change the Query prompt field to 6003 Change the Header prompt field to 6007 and click Save On the Call Director screen change the Type field for the NEXT Event Pointer to QRY Click the Target Name field and choose the SW Ver...

Page 709: ...block then click Save Re record the night prompt 1001 to alert the caller of the option to press 7 for emergency support requests Record prompt 6000 to say Thank you a technician will contact you as soon as possible Record prompt 6001 to say Please tell us your name Record prompt 6002 to say Please enter your callback number Record prompt 6003 to say What type of system are you using Record prompt...

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