CHAPTER 4.
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4.4 Voice Mail Function
OfficeServ 7100 provides auto answering, voice message, and e-mail transfer by using
embedded DSP without additional device.
4.4.1 System Features
Caller ID Compatible
Caller ID Compatible If you subscribe to Central Office based Caller ID, OfficeServ 7100
Voice Mail is compatible. The Caller ID data appearing on keysets is also saved in your
voice mail box for each message you receive. This can be used for call back or simply to
identify the caller.
Flexible Numbering Plan
An organization can assign an extension, a mailbox, or an announcement to any
identification number from one to ten digits. All of these resources can share the same
identification numbering plan without conflict. For example, an organization can have,
in one OfficeServ 7100 Voice Mail system, an extension numbered 123, a mailbox
numbered 123 and an announcement numbered 123. In addition, OfficeServ S7100 Voice
Mail can distinguish between variable length identification numbers beginning with the
same digit, such as extension number 1, or 12, or 1234567890.
Individually Defined Mailboxes and Extensions
Extensions and Mailboxes are separate and independent system resources. A mailbox does
not have to be defined in terms of an extension, or an extension in terms of a mailbox,
in order for OfficeServ 7100 Voice Mail to associate them. An Extension is used for
routing callers to the Subscriber. This gives the Subscriber complete control (if authorized)
over how, where and when they take their calls. A Mailbox is simply used for taking and
controlling messages for the subscriber in the event he/she can not (or do not wish to)
speak to their callers.
Keyset Display and Soft Key Support
If you have a display keyset the number of new messages will be displayed on it.
The display will also echo many of the options available. You will be able to negotiate
through the OFFICESERV 7100 Voice Mail menus using the keyset display and the soft
keys below the display to respond to the prompts.
MOH Supply
Music or announcements may be recorded in the OfficeServ 7100 Voice Mail memory and
used by the phone system for Music On Hold. The recorded announcement or music will
play in a continuous loop and may be used to provide custom on hold announcements or
promotional messages.