English 29
Tr
ouble
shoo
ting
Troubleshooting
Troubleshooting
Samsung works hard to ensure that you don’t have problems with your new
electric cooktop. If you run into unexpected trouble, look first for a solution in the
tables below. If you’re still having trouble after trying the suggested solution, call
Samsung at 1-800-SAMSUNG (1-800-726-7864).
Problem
Possible cause
Solution
The surface units
will not maintain
a rolling boil or
will not cook fast
enough.
You may be using
inappropriate cookware.
Use pans which are flat and
match the diameter of the
surface unit selected.
In some areas, the power
(voltage) may be low.
Cover the pan with a lid until
the desired heat is obtained.
The surface units
will not turn on.
A fuse in your home may be
blown or a circuit breaker
may have tripped.
Replace the fuse or reset the
circuit breaker.
The cooktop controls are set
improperly.
Check if the correct control is
set for the surface unit you
are using.
Areas of
discoloration on
the cooktop.
Food spillover was not
cleaned.
Refer to the section on the
care and cleaning of the glass
cooktop on page
The surface is hot and the
model features a light-
colored cooktop.
This is normal. The surface
may appear discolored when
it is hot. This is temporary
and will disappear as the
glass cools.
Potential for permanent damage to the glass surface
•
Sugary spillovers (such as jellies, fudge, candy, syrups) or melted plastics can
cause pitting of the surface of your cooktop. This is not covered under the
warranty. You should clean the spill while it is still hot. Take special care when
removing hot substances. Refer to the section below.
•
When using a scraper, be sure it is new and the razor blade is still sharp.
Do not use a dull or nicked blade.
Cleaning sugary spills and melted plastic
1.
Turn off all surface units. Remove hot pans.
2.
Wearing an oven mitt, use a single-edge razor-blade scraper to move the spill
to a cool area of the cooktop. Remove the spill with paper towels.
3.
Any remaining spillover should be left until the surface of the cooktop has
cooled.
4.
Don’t use the surface units again until all of the residue has been completely
removed.
NOTE
If pitting or indentations in the glass surface have already occurred, the cooktop
glass will have to be replaced. In this case, service will be necessary.
