51
English
Tr
ouble
shoo
ting
Troubleshooting
Problem
Cause
Action
The oven exterior
is too hot during
operation.
ꞏ
If the oven is installed
in a place without good
ventilation
ꞏ
Keep the gaps
specified in the product
installation guide.
The door cannot be
opened properly.
ꞏ
If there is food residue
stuck between the door
and product interior
ꞏ
Clean the oven well
and then open the door
again.
The interior light
is dim or does not
turn on.
ꞏ
If the lamp turns on and
then off
ꞏ
If the lamp is covered
by foreign matter
during cooking
ꞏ
The lamp automatically
turns off after a certain
amount of time to save
power. You can turn it
on again by pressing
Oven light
.
ꞏ
Clean the inside of the
oven and then check.
There is electricity
coming from the
machine.
ꞏ
If the power supply is
not properly grounded
ꞏ
If you are using a socket
without grounding
ꞏ
Check whether the
power supply is
properly grounded.
There is water
dripping.
ꞏ
There may be water or
steam in some cases
depending on the food.
This is not a product
malfunction.
ꞏ
Let the oven cool and
then wipe with a dry
dish towel.
There is steam
through a crack in
the door.
There is water
remaining in the
oven.
The brightness
inside the oven
varies.
ꞏ
The brightness changes
depending on power
output changes.
ꞏ
Power output changes
during cooking are not
malfunctions, so there is
no need to worry.
Checkpoints
If you encounter a problem with the oven, first check the table below and try the
suggestions. If the problem continues, contact a local Samsung service centre.
Problem
Cause
Action
The buttons
cannot be pressed
properly.
ꞏ
If there is foreign matter
caught between the
buttons
ꞏ
Touch model: if there is
moisture on the exterior
ꞏ
If the lock function is
set
ꞏ
Remove the foreign
matter and try again.
ꞏ
Remove the moisture
and try again.
ꞏ
Check whether the lock
function is set.
The time is not
displayed.
ꞏ
If there is no power
supplied
ꞏ
Check whether there is
power supplied.
The oven does not
work.
ꞏ
If there is no power
supplied
ꞏ
Check whether there is
power supplied.
The oven stops
while in operation.
ꞏ
If it is unplugged from
the power socket
ꞏ
Reconnect the power.
The power turns off
during operation.
ꞏ
If continuous cooking
takes a long time
ꞏ
If the cooling fan does
not work
ꞏ
If the oven is installed
in a place without good
ventilation
ꞏ
When using several
power plugs in the same
socket
ꞏ
After cooking for a long
time, let the oven cool.
ꞏ
Listen for the sound of
the cooling fan.
ꞏ
Keep the gaps
specified in the product
installation guide.
ꞏ
Use a single plug.
There is no power
to the oven.
ꞏ
If there is no power
supplied
ꞏ
Check whether there is
power supplied.
NV73N9770RM_EE_DG68-00NO+FI+DA+EN.indb 51
NV73N9770RM_EE_DG68-00NO+FI+DA+EN.indb 51
2021-06-08 오후 3:58:25
2021-06-08 오후 3:58:25