Samsung NV51 700S Series, User Manual

Page: 66 / 72

66 English
Troubl
eshooting
Troubleshooting
Problem Possible cause Solution
The oven door is
locked. The circuit breaker has been
tripped or there was a power
failure while the oven door was
locked. Activate Control Lockout, and
then unlock the control. See the
Control Lockout section on page
24 .
Information codes
OVEN
Displayed Code Possible cause Solution
C-d0
This code occurs if the control key is
short for 1 minute.
Clean the buttons and make
sure there is no water on/around
them. Turn off the oven and try
again. If the problem continues,
contact a local Samsung service
center.
C-d5
This code occurs if the door lock is
mispositioned.
Try to open the door.
Press
Off , and then restart the
oven. If the problem persists,
disconnect all power to the oven
for at least 30 seconds and then
reconnect the power. If this does
not solve the problem, call for
service.
C-F0
This code occurs if communication
between the Main and Sub PBA is
interrupted.
C-F2
This code occurs if communication
between the Main and Touch is
interrupted.
C-20
The oven sensor is open when the
oven is operating.
The oven sensor is short when the
oven is operating.
C-21
This code occurs if the internal
temperature rises abnormally high.
Problem Possible cause Solution
The oven is not
clean after a self-
cleaning cycle. The oven controls were not set
correctly. See the Self Clean section on page
50 .
The oven was heavily soiled. Wipe up heavy spillovers before
starting the self-cleaning cycle.
Heavily soiled ovens may need
to be self-cleaned again or for a
longer period of time.
Steam is coming
out of the vent. When using the convection
feature, it is normal to see steam
coming out of the oven vent. This is normal operation and not a
system failure.
Use the oven as usual.
As the number of racks or amount
of food being cooked increases,
the amount of visible steam will
increase.
A burning or oily
odor is coming
from the vent. This is normal for a new oven and
will disappear in time. • To speed the process, set
a self-cleaning cycle for a
minimum of 3 hours.
• See the Self Clean section on
page 50 .
Strong odor. An odor coming from the
insulation around the inside of
the oven is normal for the first
few times the oven is used.
Operate the oven empty on the
bake setting at 400 °F for 1 hour.
Fan noise. A convection fan may
automatically turn on and off. This is not a system failure but
normal operation.
The oven racks
are difficult to
slide.
The shiny, silver-colored racks
were cleaned in a self-cleaning
cycle. Apply a small amount of
vegetable oil to a paper towel,
and then wipe the edges of the
oven racks with the paper towel.