Samsung Neo QN85QN92BAFXZC Page 4 E-Manual Download

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Channel and Broadcast Issues

197 "Weak or No Signal" displayed in TV mode or cannot find

channel.

197 The TV is not receiving all channels.

197 The captions are not provided on a digital channel.

197 Broadcasting is deactivated.

External Device Connectivity Issues

198 The "Mode Not Supported" message appears.

198 The video is OK but there is no audio.

198 I want to connect to a PC and mobile device via screen

mirroring.

199 No screen appears when connecting the TV to an external

device.

199 I want to connect to a Bluetooth speaker.

199 The PC screen does not appear or it flickers.

Network Issues

200 Wireless network connection failed. Unable to connect to a

wireless access point. Unable to connect to the network.

200 Wired network connection failed.

200 Connected to a local network, but not to the Internet.

(HDMI-CEC) Issues

201 What is ?

201 does not work. The connected device is not

displayed.

202 I want to start . I also want the connected devices to

turn on when the TV is turned on.

202 I want to exit . It is inconvenient to turn on other

devices because the TV also turns on. It is inconvenient
because the connected devices (e.g. set-top box) turn off
together.

202 The message "Connecting to device..." or

"Disconnecting from device" appears on the screen.

202 The device won't play.

Remote Control Issues

203 The remote control does not work.

203 External devices cannot be operated with the TV remote

control.

Recording Issues

204 The Timeshift or recording function cannot be used.

204 Cannot record videos received from an external device or

Samsung TV Plus.

205 The "Format Device" message appears when the Timeshift

or recording function is used.

205 The recorded files on the TV are not played back on a PC.

Apps

206 I launched an app, but it's in a different language. How can I

change the language?

206 The app does not work properly. Its image quality is poor.

206 The Smart Hub Home Screen keeps appearing whenever you

turn on the TV.

Media Files

207 Some files are interrupted during playback.

207 Some files can't be played.

Voice Assistant Issues

208 The microphone is off.

208 The voice commands do not work well.

208 Bixby/Alexa answers although I did not call it.

209 I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer.

209 Voice recognition does not work with the Samsung Smart

Remote unlike other features. There is no response even if
the Voice Assistant button is pressed.

209 During voice recognition, the heavy load message appears

and the function does not work.

209 I want to see weather information of the desired area.

Other issues

210 The TV is hot.

210 The TV smells like plastic.

210 The settings are lost after 5 minutes or every time the TV is

turned off.

210 The TV is tilted to the side.

210 The stand is wobbly or crooked.

211 A POP (TV’s internal banner ad) appears on the screen.

211 The TV is making a popping noise.

211 The TV is making a humming noise.

211 The TV narrates the screen events in voice-over.

Summary of Contents for Neo QN85QN92BAFXZC

Page 1: ...ceive more complete service please register your product at www samsung com Model Serial No To directly go to the page that provides instructions on how to use the manual for visually impaired users select the Learn Menu Screen link below Learn Menu Screen Link ...

Page 2: ... 47 Using Smart Hub 52 Using Ambient Mode 58 Using Art Mode 65 Using Samsung Gaming Hub 67 About the Media Home Screen 70 About the Menu Home Screen 74 Using a Samsung account 76 Using Workspace 82 Using the Apps Service 86 Using the e Manual 88 Using the Internet 88 Using SmartThings 93 Playing pictures video music 99 Using Multi View 101 Using Bixby 106 Using the Game Bar TV Viewing and Recordin...

Page 3: ...tomatically turns off by itself 190 TV The Frame TV cannot be turned off 190 Unable to power on 191 The TV remains on or does not turn on automatically 191 Unable to find a Channel 192 The TV image does not look as good as it did in the store 192 Displayed video looks blurry 192 The picture is distorted 192 There is a dotted line on the edge of the screen 193 The picture won t display in full scre...

Page 4: ...ork 203 External devices cannot be operated with the TV remote control Recording Issues 204 The Timeshift or recording function cannot be used 204 Cannot record videos received from an external device or Samsung TV Plus 205 The Format Device message appears when the Timeshift or recording function is used 205 The recorded files on the TV are not played back on a PC Apps 206 I launched an app but i...

Page 5: ...ting support through Remote Management 214 Finding the contact information for service 214 Requesting service FAQ The TV Screen does not Display Properly The TV does not Turn On The Picture is Distorted or No Sound Comes Out of the Sound Bar Network Access is not Available There is No Sound or the Speakers are Making an Odd Sound The Remote Control does not Work Updating the Software ...

Page 6: ... Using the Remote control 253 Using the Accessibility Menu 259 Using the TV with Voice Guide on 261 Using the guide 264 Using Schedule Viewing 265 Using the Channel List 266 Recording 269 Using Smart Hub 271 Launching the e Manual 272 Using Bixby ...

Page 7: ...e Try Now It shows you how to connect various external devices such as video devices game consoles and PCs using pictures If you select the connection method and an external device the connection details appear Audio Device HDMI eARC Optical Bluetooth Wi Fi Wi Fi Speaker Surround Setup Video Device HDMI Smartphone Screen Sharing Smart View Screen Sharing Tap View Samsung DeX SmartThings Camera Sha...

Page 8: ... Device Smartphone PC Input Device Game Console External Storage HDMI eARC Optical Bluetooth Wi Fi Wi Fi Speaker Surround Setup HDMI Troubleshooting Connect audio devices such as speakers sound bars headphones or home theaters to TV The image on your TV may differ from the image above depending on the model and geographical area Connecting an Antenna You can connect a coaxial cable to your TV An a...

Page 9: ...Network Settings Wired If you connect a LAN cable the TV automatically accesses the network If the TV does not automatically connect to the network refer to Wired network connection failed in Troubleshooting To connect a LAN cable use a CAT 7 STP type cable for the connection 100 10 Mbps Shielded Twisted Pair The TV will not be able to connect to the network if your network speed is below 10 Mbps ...

Page 10: ...Settings Wireless Make sure that you have the wireless access point s name SSID and password settings before attempting to connect The network name SSID and security key are available on the wireless access point s configuration screen See the wireless access point s user manual for more information 10 ...

Page 11: ...PBC button on your access point within 2 minutes The TV will connect automatically To view or delete previously connected network names SSIDs move the focus to Manage Saved Networks and then press the Select button To disconnect Wi Fi select Disconnect in Menu Settings All Settings Connection Network Network Status Try Now Checking the network connection status Menu Settings All Settings Connectio...

Page 12: ...horized third party custom controller is installed and configured specifically for a Samsung TV and if your Wi Fi network is password protected This function may not be supported depending on the model Allowing to connect a wireless network Menu Settings All Settings Connection Network Expert Settings Wi Fi Try Now You can enable the connection to Wi Fi To connect a wireless network the function m...

Page 13: ... information on how to share the screen with your mobile device refer to Menu Connected Devices Connection Guide Smartphone Screen Sharing Smart View Try Now To turn off Screen Sharing Smart View disconnect the mobile device or press the button on the remote control Using the Smart View menu on your mobile device you can change the settings such as aspect ratio Using Apple AirPlay Use AirPlay if y...

Page 14: ...le in Samsung mobile devices with Android 8 1 or higher Music Wall screen is a function that allows you to enjoy music along with visual video effects that change according to the genre and beat of the music The displayed TV screen may differ depending on the model This function enables Screen Sound Mirroring by detecting vibrations generated when you tap the mobile device on the TV Be sure to tap...

Page 15: ...ame Image Description HDMI to HDMI Each cable simultaneously transmits digital video and audio signals from an external device to the HDMI port on the TV Cables are divided into various types according to the types of input or output ports on external devices HDMI to MINI HDMI HDMI to Micro HDMI HDMI to USB Type C HDMI to DisplayPort Mini DisplayPort to HDMI 15 ...

Page 16: ...ideo signals Component Component cables transmit analogue signals The video signal is separated and transmitted to the red green and blue terminals to provide HD 1080i pictures The audio signal is transmitted to the red and white terminals Composite Composite cables transmit analogue signals The video signal is transmitted to the yellow terminal and the audio signal is transmitted to the red and w...

Page 17: ...re information refer to Controlling External Devices with a Samsung Remote Control Using the Universal Remote When a USB device is connected to the USB port a pop up message appears that lets you switch easily to the media content listed on the device This function may not be supported depending on the device and geographical area Editing the name and icon of an external device Menu Connected Devi...

Page 18: ...d depending on the model or geographical area For more information refer to Controlling External Devices with a Samsung Remote Control Using the Universal Remote 2 Edit You can rename the input ports and change the device icons 3 Information You can view detailed information about an external device 4 Add to Home You can add the port of an external device to the Home Screen for quick switching 18 ...

Page 19: ...ction may not be supported depending on the model Workspace Use the TV to access your PC via remote PC or Screen Sharing Wireless For more information refer to Using Workspace Connection Guide Displays device connection instructions For more information refer to Connection Guide Universal Remote Lets you register external devices to your Samsung remote control and control them using the Remote Thi...

Page 20: ...tion error Some HDMI cables and devices may not be compatible with the TV due to different HDMI specifications This TV does not support HDMI Ethernet Channel Ethernet is a Local Area Network LAN built with coaxial cables standardized by the IEEE Use a cable shorter than 10 feet 3 m to get the best UHD viewing quality Many computer graphics adaptors do not have HDMI ports but have DVI or DisplayPor...

Page 21: ... Optical on the Sound Output menu Menu Settings All Settings Sound Sound Output Try Now Refer to the sound bar s user manual when connecting it to the TV An unusual noise coming from a connected audio device while you are using it may indicate a problem with the audio device itself If this occurs ask for assistance from the audio device s manufacturer Digital audio is only available with 5 1 chann...

Page 22: ...Connected Devices Connection Guide Smartphone Apple AirPlay Try Now This function may not be supported depending on the model or geographical area The video or audio may stop intermittently depending on network conditions When sharing content with other network based devices such as those in an IP Internet Protocol storage system sharing may not be supported due to the network s configuration qual...

Page 23: ...TV operations with your Samsung Smart Remote Pair external devices such as a keyboard for ease of use About the Samsung Smart Remote QLED TV The Frame 43 inch or larger models The Serif OLED TV Learn about the buttons on the Samsung Smart Remote 23 ...

Page 24: ...e the channel enter a PIN ZIP code and etc If the Color Button appears with a number strip on the screen select the Color Button and then select a specific color by using the directional button up down left right Use this to access additional options that are specific to the feature in use Multi View Press the button to directly enter the Multi View function Directional button up down left right U...

Page 25: ...tton Launch the app indicated by the button Available apps may differ depending on the geographical area or contents provider Use the Samsung Smart Remote less than 20 feet 6 m from the TV The usable distance may vary with the wireless environmental conditions The images buttons and functions of the Samsung Smart Remote may differ with the model or geographical area To use the Samsung Smart Remote...

Page 26: ...About the Samsung Smart Remote The Frame 32LS03B model BU8 Series Learn about the buttons on the Samsung Smart Remote 26 ...

Page 27: ...r numeric values Select numbers and then select Done or Enter Number to enter a numeric value Use to change the channel enter a PIN ZIP code and etc Color button When pressed colored buttons appear on the screen Use this button to access additional options that are specific to the feature in use Directional button up down left right Use to navigate the menu or move the focus to highlight items on ...

Page 28: ...ffer depending on the geographical area or contents provider Use the Samsung Smart Remote less than 20 feet 6 m from the TV The usable distance may vary with the wireless environmental conditions The images buttons and functions of the Samsung Smart Remote may differ with the model or geographical area To use the Samsung Smart Remote to control a compatible external device that does not support HD...

Page 29: ...About the Samsung Smart Remote Q6 A Q7 A QN9 A Series Learn about the buttons on the Samsung Smart Remote 29 ...

Page 30: ...the Color Button appears with a number strip on the screen select the Color Button and then select a specific color by using the directional button up down left right Use this to access additional options that are specific to the feature in use Multi View Press the button to directly enter the Multi View function Directional button up down left right Use to navigate the menu or move the focus to h...

Page 31: ...tton Launch the app indicated by the button Available apps may differ depending on the geographical area or contents provider Use the Samsung Smart Remote less than 20 feet 6 m from the TV The usable distance may vary with the wireless environmental conditions The images buttons and functions of the Samsung Smart Remote may differ with the model or geographical area To use the Samsung Smart Remote...

Page 32: ...About the Samsung Smart Remote AU8 Series Learn about the buttons on the Samsung Smart Remote 32 ...

Page 33: ...t Done or Enter Number to enter a numeric value Use to change the channel enter a PIN ZIP code and etc Color button When pressed colored buttons appear on the screen Use this button to access additional options that are specific to the feature in use Directional button up down left right Use to navigate the menu or move the focus to highlight items on the Home Screen Select Selects or runs a focus...

Page 34: ...ffer depending on the geographical area or contents provider Use the Samsung Smart Remote less than 20 feet 6 m from the TV The usable distance may vary with the wireless environmental conditions The images buttons and functions of the Samsung Smart Remote may differ with the model or geographical area To use the Samsung Smart Remote to control a compatible external device that does not support HD...

Page 35: ...About the Samsung Smart Remote The Sero Learn about the buttons on the Samsung Smart Remote 35 ...

Page 36: ... numeric values Select numbers and then select Done or Enter Number to enter a numeric value Use to change the channel enter a PIN ZIP code and etc If the Color Button appears with a number strip on the screen select the Color Button and then select a specific color by using the directional button up down left right Use this to access additional options that are specific to the feature in use Rota...

Page 37: ...tton Launch the app indicated by the button Available apps may differ depending on the geographical area or contents provider Use the Samsung Smart Remote less than 20 feet 6 m from the TV The usable distance may vary with the wireless environmental conditions The images buttons and functions of the Samsung Smart Remote may differ with the model or geographical area To use the Samsung Smart Remote...

Page 38: ...o operate the TV When you turn on the TV for the first time the Samsung Smart Remote pairs to the TV automatically If the Samsung Smart Remote does not pair to the TV automatically point it at the front of the TV and then press and hold the and buttons simultaneously for 3 seconds or more 38 ...

Page 39: ...onnected to the TV may not support the universal remote feature Do not place any obstacles in front of an external device and TV s logo It may cause improper transmitted signals from the remote control The TV memorizes both the external device and its connection port HDMI 1 HDMI 2 etc If you have difficulty controlling external devices with the Universal Remote try adjusting the positions of the e...

Page 40: ...DMI cables may not support Anynet HDMI CEC You can configure the TV s Universal Remote to control third party cable boxes Blu ray players and home theaters that do not support HDMI CEC For more information refer to Controlling External Devices with a Samsung Remote Control Using the Universal Remote Anynet cannot be used to control external devices that do not support HDMI CEC The TV remote contro...

Page 41: ...nected Devices Connection Guide Input Device Connecting a Bluetooth keyboard mouse or gamepad Menu Settings All Settings Connection External Device Manager Input Device Manager Bluetooth Device List Try Now If your device was not detected position the keyboard close to the TV and then select Refresh The TV scans for available devices again If you connect a mouse it is available only in the Interne...

Page 42: ...y Displays the Channel List F8 key Mutes the sound F9 F10 key Adjusts the volume F11 F12 key Changes the channel Page Up Page Down Scrolls a web page displayed by the Internet app Left click Available only in the Internet app You can click a menu or link to start a function as you do on a PC Right click Available only in the Internet app You can use the following functions The options displayed in...

Page 43: ... Wi Fi Not support Amazon Luna controller BT O USB O Wi Fi Not support Joytron CYVOX DX USB O Logitech F710 USB O F510 USB O F310 USB PowerA MOGA XP5 X Plus Bluetooth controller BT USB Nvidia Shield controller BT O USB Not support Some keys are not available on this product depending on controller Force feedback Not support This product can t support force feedback Controllers don t have force fee...

Page 44: ...ed countries Smart hub landing page Long pressed Home button During cloud game play Quick panel Option button on the left Game Bar when Game Mode is turned on and an external source is connected X button or button Sony Only Numeric keys 123 Pressing and holding the left and right joysticks simultaneously Power Off Turning power on is not possible The key operation may differ depending on some apps...

Page 45: ...ttings Try Now You can set up the mouse with the Primary Button and Pointer Speed functions Entering Text using the On Screen Virtual Keyboard Use the virtual keyboard to enter text on your TV The image on your TV may differ from the image above depending on the model and geographical area 1 Recommended text When you type a word you want to use as a search term this function displays related sugge...

Page 46: ...iting Buttons Language Entering Text using the remote control s microphone and the on screen virtual keyboard When the virtual keyboard is on the screen press and hold the button on the Samsung Smart Remote speak into the microphone on the Samsung Smart Remote and then release the button What you say appears on the screen as text Entering text with your voice may not be supported for some function...

Page 47: ...us apps view photos and videos or listen to music stored on external storage devices and perform more functions Some Smart Hub services are paid services To use Smart Hub the TV must be connected to the network Some Smart Hub features may not be supported depending on the service provider language or geographical area Smart Hub service outages can be caused by disruptions in your network service 4...

Page 48: ...hout giving consent you cannot use the additional features and services You can view the entire text of the Terms Privacy by navigating to Menu Settings All Settings General Privacy Terms Privacy Try Now If you want to stop using Smart Hub you can cancel the agreement To cancel the Smart Hub service agreement select Reset Smart Hub Menu Settings Support Device Care Self Diagnosis Reset Smart Hub T...

Page 49: ...nly in The Frame For more information refer to Using Art Mode 4 Game Play games from the TV screen by connecting a Controller to the TV Configure settings to optimize the Controller and audio device for playing games This function may not be supported depending on the model or geographical area For more information about Game refer to Using Samsung Gaming Hub 5 Media View a variety of TV programs ...

Page 50: ...is set to on the last used app is automatically run when you turn on the TV You can turn this function on or off Press the Select button at the current menu This function may not be supported depending on the app This function may not be supported depending on the model Automatic Mirroring from Multi View Menu Settings All Settings General Privacy Start Screen Option Autorun Multi View Mirroring I...

Page 51: ...When Rotating Multi View runs automatically when you rotate the screen to portrait mode This function may not be supported depending on the model This function is activated when the Auto Rotating Accessory sold separately is connected Testing Smart Hub connections Menu Settings Support Device Care Self Diagnosis Smart Hub Connection Test Try Now Resetting Smart Hub Menu Settings Support Device Car...

Page 52: ...odels the Ambient Mode is integrated in the Art mode This function may not be supported depending on the model In Ambient Mode some functions may not be supported View Help Cinemagraph My Album The image on your TV may differ from the image above depending on the model and geographical area 1 Getting to Know Ambient Mode Press View Help to briefly view information about Ambient Mode including func...

Page 53: ...fer depending on the model or geographical area Changing art work Change the artwork to display in Ambient mode Press the Up button on the remote control to move the focus to an artwork Use the left or right directional button to move to the desired art work and then press Select button on the remote control View Details View detailed information about the selected image Favorite Add or delete spe...

Page 54: ...nt Time Filter You can select any background time format for content Color Changes the color of the content Vibes Selects a mood that matches the content Backgrounds Changes the background of the content Shadow Effects Applies a shadow effect that you select to the content Filter You can select a image filter effect to content BGM Mode You can add a background music to content 54 ...

Page 55: ...press Favorite to save the displayed content to Favorite Special Edition Allows you to enjoy creative artwork and interior design content created by the world s finest artists and designers Cinemagraph Adds a looping animation to a specific part of the photo to make it more attention grabbing My Album Allows you to set a photo stored in your mobile device or Samsung Cloud as the wallpaper of the A...

Page 56: ... photos and artwork Background Theme Allows you to select a background theme provided by Samsung Take a picture of a wall using the SmartThings app on your mobile device to create a custom background theme When you use this function there may be a delay in image transmission and optimization depending on network conditions A created Background Theme can be set as the background for content To set ...

Page 57: ...htness setting for Ambient Mode When this function is set to Off the brightness level of the TV screen is not automatically adjusted in response to the surrounding light level Sleep After Sets the time when the Ambient Mode screen turns off automatically If there is no remote control input for the set time the screen goes off Entering the TV viewing screen from Ambient Mode To access the TV screen...

Page 58: ...e the brightness and color tone of your TV are automatically adjusted depending on the ambient and the TV can be automatically turned off The TV is set by default so that the screen turns off automatically when the ambient light dims in Art mode Configure the motion sensor settings by using Art Mode Options left directional button Art Art Mode Options at the bottom of the Art home displayed on the...

Page 59: ... If you like the image you can keep it as an artwork by purchasing it or subscribing to the Membership If you select a saved image the TV goes into Art mode In Art mode press Select on the remote control to use the following menu options Available content categories may differ depending on the model or geographical area Changing art work Change the artwork to display in Art mode Press the Up butto...

Page 60: ... ratio is not 16 9 or the image resolution is lower than the recommended resolution Recommended resolution 1920 x 1080 for 32LS03B models or 3840 x 2160 for 43 inch and larger models Screen Settings Customize the Art mode screen settings to suit your preferences Brightness Adjust the screen brightness Press the Select button to save the change Color Tone Adjust the image colors Press the Select bu...

Page 61: ...e images in Favorite simultaneously Membership If you sign up for Membership you can use artwork without any restrictions You can also replace it with new artwork periodically to suit your preference Follow the on screen instructions to proceed with the payment Payment Info View artwork purchase details and easily purchase artworks by entering required payment information For details about payment...

Page 62: ... off is supported Motion Detector Set the Motion Detector for the motion sensor Press the Select button to set the sensitivity level Motion Detector may not be supported depending on the model or geographical area Import images from USB memory 1 Connect the USB memory device storing images to the TV 2 The USB memory is automatically recognized and the screen displays a list of image music and vide...

Page 63: ...reate Mat Combine the 2 to 3 images to create a single image My Album select content such as Dynamic Filter or Auto Gallery and then press Select Photo to set the content as mobile photos Subscribing to Art mode Membership Applying border styles and colors to images more Art Mode Options Setting the brightness for Art mode Setting Sleep After When no motion is detected for the time specified in Ar...

Page 64: ...on recognition performance may vary depending on the positions types and number of the light sources If the area around the TV is too dark or bright the screen brightness may be limited or the sensor may not work normally If the TV is installed too high or too low the sensor may not work normally The motion sensor may sense motion from a flashing LED a pet a car moving outside the window or other ...

Page 65: ...y differ from the image above depending on the model and geographical area 1 Learn More Provides information about Samsung Gaming Hub and details on how to use devices 2 Accessories and Music Controllers Select a Controller to connect to the TV For more information about supported controllers refer to Using the Gamepad Audio Select an Audio Device e g Gaming Headset to connect to the TV Music Play...

Page 66: ...l area 5 Game Activity and Options This menu is provided at the very bottom of the Samsung Gaming Hub screen To configure Game Activity and Options scroll down to the very bottom Game Rating Lock Set the age limit for playing games The age limit is only supported to cloud game browsing domain in Gaming Hub Personalization Settings Tailored content is recommended according to the games recently pla...

Page 67: ...er to Using the Apps Service 2 Moving an item on the Home Screen From the end of the APPS list select List Edit Move the focus to the app to relocate and press the down directional button on the remote control Select Move from the option menu Use the left or right button to reposition the app and then press Select This repositions the app on the Home Screen An alternative way to move an app is to ...

Page 68: ...his feature on your mobile device with the Samsung SmartThings app To access Universal Guide press the down directional button on the remote control in Home Screen To enjoy the content from these apps on your TV they must be installed on the TV When you watch some paid content you may need to make a payment using their associated app Some content may be restricted depending on your network conditi...

Page 69: ...his function may not be supported depending on the model or geographical area Preferences Select a preferred service to receive content recommendations to suit your preference Continue Watching Choose content providers or continue watching Parental Lock Redirect to the Parental Lock menu Turn all parental control settings on or off 69 ...

Page 70: ...ccount For more information refer to Using a Samsung account 2 Notification You can view a list of notifications for all events that occur on your TV A notification appears on the screen when it is time to schedule viewing schedule recording etc If you move the focus to Notification and then press the Select button a notification window appears on the right and the following functions are availabl...

Page 71: ... Change the picture mode for the optimal viewing experience Press the Select button to change the Picture Mode Intelligent Mode Improves your viewing experience by recognizing your content usage patterns and the environment around your TV This function may not be supported depending on the model or geographical area For more information refer to Using Intelligent Mode Picture Setup Easily configur...

Page 72: ...e is being used For more information refer to Setting the Viewing Environment for External Devices This function may not be supported depending on the model or geographical area Input Device Manager Configure the connection settings for an input device connected to the TV This can be done by selecting the Select button to display the menu that allows you to view the list of connected devices and t...

Page 73: ...lable via HDMI eARC for external devices that support the Dolby Digital format Power and Energy Saving Display the Power and Energy Saving menu Reduce energy consumption by changing your power preferences and other energy saving options These functions may not be supported depending on the model or geographical area 4 Connected Devices Select an external device that is connected to the TV For more...

Page 74: ...ate Account Managing your Samsung account Menu Settings All Settings General Privacy System Manager Samsung Account My Account When you sign in to your Samsung account you can use the following functions Sign Out When multiple people share the TV you can sign out of your account to prevent others from using it To sign out of your Samsung Account Menu Settings All Settings General Privacy System Ma...

Page 75: ...t at the Samsung account website https account samsung com Sync Internet Once you sign in to your Samsung account and configure the Sync Internet settings you can share the favorites and website bookmarks that you registered on other devices Remove Account You can delete an account from the TV Although you have deleted your Samsung account from the TV you are not unsubscribed To unsubscribe from y...

Page 76: ...in Windows 10 and later versions only Connection via Mac OS is available in AirPlay Using Easy Connection to Screen Menu Connected Devices Workspace Windows PC Easy Connection You can easily use remote access function after installing Easy Connection to Screen on your PC Follow the instructions on the screen to download and install the Easy Connection to Screen PC app Then you can easily connect a...

Page 77: ...is not available It is recommended to cancel the power saving mode It is recommended to connect the wired network because the screen or sound may be interrupted depending on the network condition 1 Configure your computer s settings to use the Workspace function Connection to Windows via the RDP protocol is available in Windows 10 Professional or higher Remote connection to a PC running on Mac via...

Page 78: ... you want to connect to In case of Windows when the computer to connect is within the same network router AP run cmd command in Settings Network and Internet View Network Properties or in Start Run and then run ipconfig to check the IPv4 address of the computer In case of Mac you can check the IP address in Settings Remote Access When the TV and computer are not within the same network it is requi...

Page 79: ... music To use this function the folder sharing option on the computer to access must have been enabled as shown below Windows OS 1 Run Windows Explorer and then move to the folder to share 2 Right click the folder and then click Properties 3 After the Properties window appears click the Sharing tab and then click Advanced Sharing 4 After the Advanced Sharing window appears select the Share this fo...

Page 80: ...t the wireless Samsung DeX Using Microsoft 365 You can read or create a document after accessing the Microsoft 365 website Run the site in full screen mode URL modification is impossible in the Microsoft 365 page Adding the Web Service Select the Add Web Service icon Use the bookmarking function of the Workspace browser you can add or delete the web service link to or from Workspace To add the web...

Page 81: ...he web service ID and password without biometric authentication on mobile devices For this purpose you must be signed in to your Samsung account The password is encrypted to be safely stored on your TV However the log in to Workspace Pass may not work depending on the site policy Workspace Pass only working on Workspace To securely access the web service you can use the Workspace browser s automat...

Page 82: ...ed The default apps may differ depending on the model or geographical area Apps Editor s Choice Most Popular The image on your TV may differ from the image above depending on the model and geographical area 1 Samsung Account Go to the Samsung Account screen to create a new account or sign out of your account If you are signed out of your Samsung account select Sign In to sign in If you want to dow...

Page 83: ... some specific apps on a USB device You can run an app installed on a USB device only when the USB device is connected to the TV If the USB device is disconnected while an app is running the app is terminated You cannot run an app installed on a USB device on a PC or another TV Launching an app You can run the app desired from Downloaded App The icons below appear within the selected app s icon an...

Page 84: ...elect an app to delete 2 Select Delete The selected app is deleted Ensure that the related app data is also removed when you remove an app Standard apps cannot be uninstalled 2 Adding apps to the Home Screen 1 Select an app to add 2 Select Add to Home 3 After the Home Screen appears move the selected app to the desired location 4 Press the Select button The selected app is added to the Home Screen...

Page 85: ...Move 3 Move the app to the desired location 4 Press the Select button The selected app is moved This function may not be supported depending on the model or geographical area 5 Reinstalling an app 1 Select the app to install again 2 Select Reinstall Reinstallation starts 6 Checking the app information details 1 Select the app to check 2 Select View Details The app information screen appears You ca...

Page 86: ...mobile device https www samsung com Some menu screens cannot be accessed from the e Manual Using the buttons in the e Manual e Manual Device Care Guide Troubleshooting Accessibility Guidance FAQ The image on your TV may differ from the image above depending on the model and geographical area 1 Search Select an item from the search results to load the corresponding page 2 Recently Viewed Topics Sel...

Page 87: ...cal support Home Guide Smart Features Media Internet Surf the Internet on your TV Before using the Internet refer to Read Before Using the Internet Function Words in blue e g Internet indicate a menu item The image on your TV may differ from the image above depending on the model and geographical area 6 Try Now Allows you to access the corresponding menu item and try out the feature right away 7 L...

Page 88: ...an log into the website easily and securely When you visit the website again you can log in with Samsung Pass Biometrics Authentication on your mobile device without entering your ID and password However this Samsung Pass login may not work depending on the website policy For this purpose you must have been logged in the mobile device with a Samsung account registered in Samsung Pass Using SmartTh...

Page 89: ...e music This function may not be supported depending on the model A device connected via a HDMI cable or USB camera device is automatically registered Menu Connected Devices SmartThings you can see available options for each device Try Now Supportable options may differ depending on the device Registering a TV Smart Appliance IoT device from the mobile app Use the mobile SmartThings app to registe...

Page 90: ... SmartThings app Devices near TV Displays all the detected devices that can be connected and controlled You can run the control options after selecting a desired device Available options may differ depending on the device 2 Add Device Displays the list of devices that can be registered on your TV You can register any by selecting a device 3 Samsung Account Go to the Samsung Account screen to creat...

Page 91: ...ed in case of Android devices Devices for IR remote control IR Sniffing Air conditioner air purifier robot vacuum cleaner electric fan humidifier Bluetooth devices Bluetooth speaker headset Soundbar keyboard mouse game pad SmartThings devices For details on SmartThings devices access https www smartthings com products SmartThings devices can also be controlled from the mobile app External devices ...

Page 92: ...ing on SmartThings Hub from the TV Menu Connected Devices SmartThings Settings SmartThings Hub Using SmartThings Hub To use the ZigBee protocol purchase a SmartThings dongle USB type separately Models that support the SmartThings dongle include QLED TV OLED TV BU8 series The Serif The Sero and The Frame released in 2022 To check the dongle connection navigate to Menu Connected Devices SmartThings ...

Page 93: ... TV is a model that uses the One Connect box the USB C port on the back of the TV is for a USB camera and does not support media content playback To play media content use the USB port on the One Connect box You cannot play media content if the content or the storage device is not supported by the TV For more information refer to Read Before Playing Photo Video or Music Files Backup important file...

Page 94: ...nt list in the device appears 2 Select a media content item from the list The selected content is played The content may not be played depending on the encoding method or file format Furthermore several functions may be restricted Content on devices connected to the TV via your network may not play smoothly due to network communication problems If this occurs use a USB device Playing multimedia co...

Page 95: ... the mode If the TV and the sound bar are connected wirelessly the operation may be restricted Buttons and functions available while playing multimedia content Press the Select button while playing any video photo or recorded content The following buttons appear The provided buttons and functions may not be supported depending on the model or geographical area The available buttons and functions m...

Page 96: ...the TV does not play audio Slow Rewind or Slow Forward Allows you to play a video slowly backward or forward by selecting the or option There are 3 playback speeds To change the playback speed press the option repeatedly To return to normal speed select the option or press the button 360 Mode Provides a 360 degree view for videos and photos This function may not be supported depending on the file ...

Page 97: ...ally adjusted in General mode This function may not be supported depending on the file format Video files that use the mjpeg codec do not support a 360 degree view When a video does not support a 360 degree view applying 360 rotation to it may cause the screen to look distorted Videos may be interrupted if 360 rotation is applied during double speed playback Videos that support a 360 degree view m...

Page 98: ... transition effects to the slide show If there is only one image file in the USB device the slide show is not played Background Music Plays background music as you set in the pop up window while the TV displays photos The music files must be saved in the same USB device as the photo files To pause the background music select Background Music on the playback screen bottom Subtitles You can set the ...

Page 99: ...w mode select Add View at the bottom right to add the screen you desire Set Picture in Picture The image on your TV may differ from the image above depending on the model and geographical area When Multi View is running press the Select button to configure the following menus This function and the provided options for each menu icon may not be available depending on the model and region Select con...

Page 100: ...start and stop of this function can also be voice controlled by pressing the button on the Samsung Smart Remote When the button is available on the Samsung Smart Remote You can enter the Multi View function by pressing its button This function operates only by TV broadcasts external devices or apps that support Multi View While running Multi View app casting from your mobile device is run on Multi...

Page 101: ...r Samsung account Bixby only supports some languages and the supported functions may differ depending on the geographical area Bixby may not be supported depending on the model or geographical area Starting Bixby with voice You can immediately start a conversation with Bixby by saying Hi Bixby Say Hi Bixby and the Bixby icon at the bottom of the TV screen is activated in Listen mode Continue speak...

Page 102: ...g Smart Remote buttons Press and hold the button on your Samsung Smart Remote say a command and then release the button To view the Bixby guide press the button once When you press the button the Explore Now button appears at the bottom of the screen Press the Select button to go to the Explore Bixby screen 102 ...

Page 103: ...your Samsung account select My Profile to sign in 2 Tutorials The pop up window on using Bixby appears 3 Settings You can change the settings for using Bixby These functions may not be supported depending on the model or geographical area These functions can be set in Bixby Voice Settings Menu Settings All Settings General Privacy Voice Bixby Voice Settings Try Now Language You can change Bixby s ...

Page 104: ...Hi Bixby Alexa but Bixby Alexa does not answer in Troubleshooting Sound feedback Play a sound when Bixby starts and stops listening This function may not be supported depending on the model Privacy You can permit or prohibit Bixby from utilizing your personal information when you are using Bixby services About Bixby Voice Displays the detailed terms and conditions 4 Recommended commands Displays r...

Page 105: ...lication or contract To change the current channel by saying channel names as voice commands you must finish Find Your Service Provider Find Your Service Provider can be set in Menu Settings All Settings Broadcasting Service Provider Info Settings Try Now If the settings for the service provider are not configured yet configure them in Menu Settings All Settings General Privacy Reset Try Now Servi...

Page 106: ...Lag Game Picture Mode Screen Ratio Minimap Zoom Sound Output Help Guide Game Settings The image on your TV may differ from the image above depending on the model and geographical area 1 Input Lag Set the Input Lag status for playing games If you select Fastest the Game Motion Plus mode is turned off When you increase the values for Judder Reduction in Game Motion Plus Settings Game Bar Game Settin...

Page 107: ...e screen ratio of 21 9 and 32 9 depends on the title of the game so be sure to consult the game company 4 Minimap Zoom Use the directional buttons and Select button on the remote control to zoom in on specific areas of the game screen and adjust the zoom rate For the Minimap supported resolution refer to the table below Game Bar Screen Ratio Resolution set in PC 21 9 2560 x 1080 50 60 Hz 2560 x 10...

Page 108: ...s HDR Shown as On when an HDR game is running VRR Shows the variable refresh rate Using FreeSync The FreeSync feature allows you to play seamless games without video interruption or delay To use the FreeSync feature activate the FreeSync feature from the external device Models that support FreeSync Premium Pro The Frame 55 inch or larger models QLED TV except for Q6 B Q6 A Series and 50Q80B model ...

Page 109: ...The supportable resolutions may differ depending on the model or HDMI port connected to the PC After setting the resolution check if the PC s Window or Mac screen changes when you change the Screen Ratio on the Game Bar of your TV This function may not be supported depending on the OS or device If the connected external device is a gaming device the function does not work even if you change the na...

Page 110: ...x 1080p 144 3840 x 1600p 144 32 9 3840 x 1080p 144 Troubleshooting of the game screen and audio problems After changing the Screen Ratio on the Game Bar if the game screen and sound are not output properly try to solve the problems as shown below Check to see if the game supports Ultra Wide or your PC supports the Ultra Wide resolution Restart the game after exiting it Select the same resolution a...

Page 111: ...ng on the model geographical area To access information or additional features provided in the Guide from analog channels you must set Service Provider during the initial configuration stage To view Guide you must first configure Clock Menu Settings All Settings General Privacy System Manager Time Clock Try Now For details on how to use the remote control refer to the image guide at the top right ...

Page 112: ...ing Edit Recording Time You can change the start and end times of scheduled program recordings Schedule Recording You can schedule recording of a broadcast scheduled program Cancel Scheduled Recording You can cancel scheduled recordings Using additional features from the Guide From the Guide press either the or button to use additional features These functions may not be supported depending on the...

Page 113: ...cord 1 Select a program that is currently being broadcast and press the Select button 2 Select Record from the pop up menu to start recording Schedule Recording 1 Select a program scheduled to be broadcast and press the Select button 2 Select Schedule Recording from the pop up menu to schedule recording Recording while watching a broadcast Record 1 On the remote control press the or button 2 Use t...

Page 114: ...g Schedule Manager screen Displayed menu options may vary depending on the model Recordings Watch Recordings Buttons shown on the display will vary depending on the file being played back For more information about playback controls refer to Getting to know Recording and Timeshift controls and options From the list select a recording you wish to watch The selected recording will start to play Move...

Page 115: ... setting is correct Try Now Edit Configure the Start Time and End Time settings of a scheduled recording If a scheduled recording event has been created after selecting a program from Guide Start Time and End Time can be set as up to ten minutes before and ten minutes after respectively Delete Remove a scheduled recording View Details See detailed information about a scheduled recording Settings S...

Page 116: ...ss the Select button and then select Schedule Viewing to schedule viewing of that program Using the viewing schedule management screen 1 On the remote control press the or button 2 Use the directional buttons to navigate to the control pad 3 Select either Schedule Manager or Recordings to access the Recording Schedule Manager screen Displayed menu options may vary depending on the model Schedule V...

Page 117: ...roadcasts and using Timeshift Press the down directional button to display the control pad with the following options This function may not be supported depending on the model or geographical area The available buttons and functions may differ with the functions Pause Play You can use the following functions when the video is paused Note that with the video paused the TV does not play audio Slow R...

Page 118: ...Timeshift function in the new recording This function is only available when the Timeshift function is running Edit Recording Time You can set for what period of time the program will be recorded This function is only available when a program is being recorded Go to Live TV While using Timeshift to view a previous scene select Go to Live TV to return to live TV Info Loads a window containing infor...

Page 119: ...nel method Depending on the incoming broadcast signal this option may not be supported Press the left button while in the Channel List screen to access the following options All Channels Displays all saved channels The channels received to the currently selected Air or Cable are displayed Samsung TV Plus While the TV is connected to the Internet you can watch popular programs or highlights for eac...

Page 120: ... require parental guidance Locked channels can only be accessed by entering the PIN For more information on setting the PIN refer to Setting up a password Delete Restore Remove or recover a registered channel Once a channel is removed it will not appear on Channel List On the Edit Channels screen the removed channel will appear in grey A recovered channel will once again be visible on Channel List...

Page 121: ...Select the desired channel in the list on the screen 5 Press Add to add the selected channel to the favorites list Select Favorites 1 Favorites 5 on the Edit Channels screen and the following functions are available Up to five Favorites can be created which allows each member of the family to create their own favorites list Add Channels In the channel list select one or more channels to add in the...

Page 122: ...USB files Every time you access Program Rating Lock Settings you must enter the security PIN You must also enter this PIN to watch a blocked program The default PIN is 0000 To change the PIN go to Menu Settings All Settings General Privacy System Manager Change PIN Try Now Program Rating Lock Settings may not be supported depending on your input signal For more information about how to set your pa...

Page 123: ...ou want this function enabled or disabled use the Data Service menu item to turn it on or off An application on broadcast channel may malfunction temporarily depending on the circumstances of the broadcast station or application provider Configuring advanced broadcasting audio settings Menu Settings All Settings Broadcasting Audio Options Try Now Audio Options functions differently for analog and ...

Page 124: ...cure Channel Viewing Menu Settings All Settings Broadcasting Secure Channel Viewing Provides you with warnings about insecure channels This function may not be supported depending on the model or geographical area Checking digital channel signal info and strength Menu Settings Support Device Care Self Diagnosis Signal Information Try Now If your TV is attached to a separate over the air antenna yo...

Page 125: ...e supported depending on the model Adaptive Picture Try Now Optimized Optimizes brightness and provides the best picture quality in real time based on the lighting condition and the content you re viewing EyeComfort EyeComfort syncs the sunrise sunset times and ambient light intensity After sunset the mode provides warmer colors and lower brightness The sunrise and sunset times can manually be cha...

Page 126: ...lable only when EyeComfort Mode Duration is set to Custom EyeComfort Mode Level Adjust the level of the EyeComfort Mode screen Active Voice Amplifier Try Now Analyzes ambient noise and provides optimal sound depending on the noise This function is available only when the microphone switch at the bottom of the TV is active and the sound output is set to TV Speaker The location of the microphone swi...

Page 127: ... a specific volume level while you are watching TV The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source This function is only available when the sound output of the TV is set to TV Speaker This function may not be supported by some apps or external devices This function s operation affects Auto Volume ...

Page 128: ...environments Standard Is the default mode suitable for general viewing environments Movie Is suitable for watching TV or movies in a dark room FILMMAKER MODE This screen mode provides picture quality certified by UHD Alliance The image defined as FILMMAKER MODE automatically switches to FILMMAKER MODE while watching FILMMAKER MODE may look darker than other picture modes You can change FILMMAKER M...

Page 129: ... a video The closer to 50 the deeper the colors Tint G R Try Now Adjust the color tone The higher either value the redder or greener the video Apply Picture Settings Try Now Apply the selected picture settings to the current input source or all input sources Picture Clarity Settings Try Now Optimize a video that has many dynamic scenes When LED Clear Motion or Clear motion is set to On the screen ...

Page 130: ... a range of colors that can be expressed on the picture Smart Calibration Try Now Automatically adjust the picture quality of a movie to obtain the quality intended by the movie producer This function may not be supported depending on the model or geographical area To use this function use a Smartphone that is compatible with the function The list of compatible models is shown below Galaxy models ...

Page 131: ... Custom or 4 3 Supported picture sizes differ with the input signal For more information refer to Picture sizes and input signals Fit to Screen Try Now Fitting the picture to the screen This function may not be supported depending on the Picture Size setting This function may not be supported depending on the broadcast signals Zoom and Position Try Now Adjusting the picture size and or position Th...

Page 132: ...may not be supported depending on the model When Game Mode is enabled Picture Mode and Sound Mode are switched to Game automatically Sound Mode may not be automatically switched depending on the selected audio device on the Sound Output menu When Game Mode is set to On some functions are not available To use a different external device on the same port remove the game console connection set Game M...

Page 133: ...rn on this function to make dynamic scenes look clearer This function may not be supported depending on the model Game HDR Try Now In accordance with the HGiG HDR Gaming Interest Group standard it sets the optimal image quality for HDR games according to the brightness information of the contents When HDR sources are input in Game Mode this menu is activated HDR Tone Mapping Try Now Configures ton...

Page 134: ...n may flicker When you connect the TV to an external device that supports only the UHD 24 Hz or UHD 30 Hz frequency or any FHD frequency the Input Signal Plus function may not be available In this case turn off the Input Signal Plus function For more information about the supported UHD resolutions refer to Supported Resolutions for UHD Input Signals For more information about the supported 8K reso...

Page 135: ...Balance function may not work properly Equalizer Try Now Customize the TV sound by adjusting the volume of high pitched and low pitched sounds This function is not available when the Adaptive Sound or Active Voice Amplifier function is turned on This function is not available when the Sound Mode function is set to Adaptive Sound Game or Amplify The name and properties of this function may appear d...

Page 136: ...tmos When the option is set to On Dolby Digital with Atmos stream sent from an external device can be received If you change the setting when the input source is set to HDMI the screen may flicker If this function is on set Digital Output Audio Format to Auto When watching TV using the embedded speakers the virtual surround sound effect of Dolby Atmos can be turned on or off If the TV has been ins...

Page 137: ...ch as TV Soundbar appears under Sound Output Menu Settings All Settings Sound Sound Output Select the menu Try Now Example TV AV Soundbar series name HDMI or TV Optical It works based on the Codec supported by your TV For more information about Codec information refer to Read Before Playing Photo Video or Music Files This function is supported only when connected via HDMI optical or Wi Fi This fun...

Page 138: ... muted for connecting to the call When the call is ended the Buds automatically connects to the TV This feature is supported only when the TV and mobile phone are connected to the same Samsung account If the Galaxy Buds is disconnected while listening to TV sound with the Buds the TV sound is muted Listening to the TV through a Samsung audio device that supports the Wi Fi function Menu Settings Al...

Page 139: ...ected and then connected The Clock Mode is changed from Auto to Manual The TV is not connected to the network No broadcast signals are received Setting the clock automatically Menu Settings All Settings General Privacy System Manager Time Clock Clock Mode Auto This function works only when the TV is connected to the network or is receiving digital broadcasts through a connected antenna The accurac...

Page 140: ... supported depending on the model or geographical area DST Automatically adjusts for Daylight Saving Time DST This function is only available when the Clock Mode is set to Auto Changing the current time Menu Settings All Settings General Privacy System Manager Time Clock Time Offset Try Now Time Offset adjusts the time through a network connection This function is available only when Clock Mode is...

Page 141: ...iod of time You can set the sleep timer for up to 180 minutes after which it will turn off the TV This function may not be supported in some viewing modes Turning off the TV using the off timer Menu Settings All Settings General Privacy System Manager Time Off Timer Try Now You can set Off Timer to shut off the TV automatically at a specific time Off Timer is only available if the Clock has been s...

Page 142: ... the minimum brightness of the TV screen This function acts only when the value is less than the setting in Menu Settings All Settings Picture Expert Settings Brightness Try Now This function is not available when the Adaptive Picture function is turned on Brightness Reduction Try Now Reduce power consumption by adjusting brightness settings This function is not available when the Adaptive Picture...

Page 143: ... whether the TV is used If the TV is left idle the feature automatically switches off the screen This function may not be supported depending on the model This feature may not be supported depending on the Wi Fi router Auto Power Off Try Now Automatically turns off the TV to reduce unnecessary power consumption if the TV Controller and the remote control are not used for the set period of time In ...

Page 144: ...he screen borders and may not be visible To fix the screen at the home position turn off the Pixel Shift mode To prevent afterimage when viewing content with a lot of static images turn on the Pixel Shift mode Adjust Logo Brightness Prevents screen issues by lowering the brightness of fixed images such as logos and banners Pixel Refresh Adjusts pixels to provide a clearer screen Some features such...

Page 145: ...device connect the USB device to the TV to update To update using a USB device download the update package from Samsung com to your computer Then save the update package in the USB device s top level folder Otherwise the TV will not be able to locate the update package Updating the TV automatically Menu Settings Support Software Update Auto Update Try Now If the TV is connected to the network you ...

Page 146: ...w Set the installed app to lock or unlock Using the Gesture function Use your custom Gesture to easily control the TV USB cameras may not be supported depending on the model This function may not be supported depending on the model or geographical area Menu Settings All Settings General Privacy Gesture Connect a camera to the TV and use your custom Gesture to easily save and load services or setti...

Page 147: ... area The menu name may differ depending on the model Enabling voice guides for the visually impaired Menu Settings All Settings General Privacy Accessibility Voice Guide Settings Try Now You can activate voice guides that describe the menu options aloud to aid the visually impaired To activate this function set Voice Guide to On With Voice Guide on the TV provides voice guides for channel change ...

Page 148: ...ou can activate an audio guide that provides an audio description of video scenes for the visually impaired This function is only available with broadcasts that provide this service The menu name may differ depending on the model White text on black background high contrast Menu Settings All Settings General Privacy Accessibility High Contrast Try Now You can change Smart Hub and setting menu scre...

Page 149: ...arge the size of the font on the screen To activate set Enlarge to On Learning about the remote control for the visually impaired Menu Settings All Settings General Privacy Accessibility Learn TV Remote Try Now This function helps individuals with a visual impairment to learn the positions of the buttons on the remote control When this function is activated you can press a button on the remote con...

Page 150: ...rted Selecting the caption language Menu Settings All Settings General Privacy Accessibility Caption Settings Caption Mode Try Now Default CC1 CC4 Text1 Text4 Operates in either analog TV channel mode or when a signal is supplied from an external device to the TV Depending on the broadcast signal the analog caption function may or may not work with digital channels Default Service1 Service6 CC1 CC...

Page 151: ...age screen This function may not be supported depending on the model or geographical area Configure Sign Language Guide options Menu Settings All Settings General Privacy Accessibility Sign Language Guide Settings You can configure the size speed position and mode of the sign language guide Configuring the repeat settings for remote control buttons Menu Settings All Settings General Privacy Access...

Page 152: ...orts some languages and the supported functions may differ depending on the geographical area The Voice Wake up function may not be supported depending on the model Voice Assistant or geographical area Bixby Amazon Alexa Google Assistant To use the Voice Assistant follow the instructions on the TV screen to enable the selected Voice Assistant To change the settings for Voice Assistant run the Sett...

Page 153: ...PIN you can reset it with your remote control With the TV turned on press the following buttons on the remote control in the order shown to reset the PIN to 0000 Press Volume button Volume Up Volume Down Volume Up Selecting Usage or Retail Mode Menu Settings All Settings General Privacy System Manager Usage Mode Try Now You can set the TV for retail environments by setting Usage Mode to Retail Mod...

Page 154: ...AirPlay Settings Try Now You can use AirPlay to view content from your iPhone iPad or Mac on the TV screen This function may not be supported depending on the model Restoring the TV to the factory settings Menu Settings All Settings General Privacy Reset Try Now You can restore all TV settings to the factory defaults 1 Select Reset The security PIN entry window appears 2 Enter the security PIN and...

Page 155: ...k on your TV if its video circuit has been replaced For a USB device for recording it is recommended to use the USB hard disk that supports USB 2 0 or later and 5 400 rpm or higher However RAID type USB hard drives are not supported USB memory is not supported The total recording capacity may differ with the amount of available hard drive space and the recording quality level Schedule Recording re...

Page 156: ...S A and Canada Timeshift may not be supported depending on the model or geographical area For a USB device for recording it is recommended to use the USB hard disk that supports USB 2 0 or later and 5 400 rpm or higher However RAID type USB hard drives are not supported USB memory or flash drives are not supported The total recording capacity may differ with the amount of available hard drive spac...

Page 157: ...ailable content may differ with the geographical area For more information about applications visit the applicable service provider s website An unstable network connection may cause delays or interruptions In addition applications may terminate automatically depending on the network environment If this occurs check your network connection and try again Application services and updates may become ...

Page 158: ...e delayed or suspended completely depending on the status of the participating systems Copy and paste operations are not supported When composing an email or a simple message certain functions such as the font size and color selection may not be available There is a limit to the number of bookmarks and the size of the log file that can be saved The number of windows that can be opened concurrently...

Page 159: ... is currently being used by the wireless access point to communicate with another device the result is usually interference and or a communications failure Most wireless networks have an optional security system To enable a wireless network s security system you need to create a password using characters and numbers This password is then needed to connect to a security enabled access point Wireles...

Page 160: ... 1A port We recommend that you use an external hard drive with its own power adapter USB HDD 5V 1A port is supported by some models Certain digital cameras and audio devices may not be compatible with the TV If there are multiple USB devices connected to the TV the TV might not be able to recognize some or all the devices USB devices that use high power input should be connect to the USB HDD 5V 1A...

Page 161: ... Micro DVD sub or txt SubStation Alpha ssa Advanced SubStation Alpha ass SMPTE TT Text xml Video formats with subtitles Name Container Xsub AVI SubStation Alpha MKV Advanced SubStation Alpha MKV SubRip MKV VobSub MKV MPEG 4 Timed text MP4 TTML in smooth streaming MP4 SMPTE TT TEXT MP4 SMPTE TT PNG MP4 161 ...

Page 162: ...e grid and its minimum resolution must be at least 512 pixels in width or height Supported music formats and codecs File extension Format Codec Note mp3 MPEG MPEG1 Audio Layer 3 m4a mpa aac MPEG4 AAC flac FLAC FLAC Supports up to 16 24 Bit 48 96 192 kHz 5 1 channel ogg OGG Vorbis Supports up to 2 channels wma WMA WMA WMA is supported up to 10 Pro 5 1 channels WMA lossless audio is not supported wa...

Page 163: ...1080 120 60 Dolby Digital LPCM ADPCM IMA MS AAC HE AAC WMA Dolby Digital MPEG MP3 AC 4 G 711 A Law μ Law OPUS HEVC H 265 Main Main10 4096 x 2160 4096 x 2160 60 3840 x 2160 120 80 Motion JPEG 3840 x 2160 30 80 MVC 1920 x 1080 60 20 MPEG4 SP ASP Window Media Video v9 VC1 MPEG2 MPEG1 Microsoft MPEG 4 v1 v2 v3 30 Window Media Video v7 WMV1 v8 WMV2 H 263 Sorrenson VP6 AV1 3840 x 2160 120 40 80 webm Web...

Page 164: ...tainers Video decoders H 264 UHD is supported up to Level 5 1 TV does not support FMO ASO RS Resolution is changed during video playback Up to 3840 x 2160 is supported H 264 FHD is supported up to Level 4 2 TV does not support FMO ASO RS HEVC UHD is supported up to Level 5 2 Resolution is changed during video playback Up to Level 5 1 3840 x 2160 is supported HEVC FHD is supported up to Level 4 1 V...

Page 165: ...M IMA MS AAC HE AAC WMA Dolby Digital MPEG MP3 AC 4 G 711 A Law μ Law OPUS HEVC H 265 Main Main10 4096 x 2160 60 80 Motion JPEG 3840 x 2160 30 80 MVC 1920 x 1080 60 20 MPEG4 SP ASP Window Media Video v9 VC1 MPEG2 MPEG1 Microsoft MPEG 4 v1 v2 v3 30 Window Media Video v7 WMV1 v8 WMV2 H 263 Sorrenson VP6 AV1 3840 x 2160 60 40 webm WebM VP8 1920 x 1080 60 20 Vorbis VP9 Profile 0 profile 2 supported 38...

Page 166: ...0 50 Dolby Digital LPCM ADPCM IMA MS AAC HE AAC WMA Dolby Digital MPEG MP3 AC 4 G 711 A Law μ Law OPUS HEVC H 265 Main Main10 60 50 Motion JPEG 1920 x 1080 60 20 MVC MPEG4 SP ASP Window Media Video v9 VC1 MPEG2 MPEG1 Microsoft MPEG 4 v1 v2 v3 30 Window Media Video v7 WMV1 v8 WMV2 H 263 Sorrenson VP6 AV1 3840 x 2160 60 40 webm WebM VP8 1920 x 1080 60 20 Vorbis VP9 Profile 0 profile 2 supported 3840...

Page 167: ...s H 264 UHD is supported up to Level 5 1 TV does not support FMO ASO RS Resolution is changed during video playback Up to 3840 x 2160 is supported except for BU8 AU8 Series H 264 FHD is supported up to Level 4 2 TV does not support FMO ASO RS HEVC UHD is supported up to Level 5 1 Resolution is changed during video playback Up to 3840 x 2160 is supported except for BU8 AU8 Series HEVC FHD is suppor...

Page 168: ... 264 BP MP HP 1920 x 1080 60 50 Dolby Digital LPCM ADPCM IMA MS AAC HE AAC WMA Dolby Digital MPEG MP3 AC 4 OPUS G 711 A Law μ Law HEVC H 265 Main Main10 60 50 Motion JPEG 60 20 MVC MPEG4 SP ASP Window Media Video v9 VC1 MPEG2 MPEG1 Microsoft MPEG 4 v1 v2 v3 30 Window Media Video v7 WMV1 v8 WMV2 H 263 Sorrenson VP6 AV1 60 40 webm WebM VP8 60 20 Vorbis VP9 Profile 0 profile 2 supported 60 50 AV1 60 ...

Page 169: ...a transmission speeds Some USB digital camera devices may not be compatible with the TV HEVC codec is only available in MKV MP4 TS containers Video decoders H 264 FHD is supported up to Level 4 2 TV does not support FMO ASO RS HEVC FHD is supported up to Level 4 1 VC1 AP L4 is not supported GMC 2 or above is not supported Audio decoders WMA is supported up to 10 Pro 5 1 channels M2 profile WMA1 WM...

Page 170: ...1920 x 1080 60 20 MPEG4 SP ASP Window Media Video v9 VC1 MPEG2 MPEG1 Microsoft MPEG 4 v1 v2 v3 30 Window Media Video v7 WMV1 v8 WMV2 H 263 Sorrenson VP6 AV1 7680 x 4320 7680 x 4320 60 3840 x 2160 120 80 webm WebM VP8 1920 x 1080 60 20 Vorbis VP9 Profile 0 profile 2 supported 3840 x 2160 60 80 AV1 7680 x 4320 7680 x 4320 60 3840 x 2160 120 80 rmvb RMVB RV8 9 10 RV30 40 1920 x 1080 60 20 RealAudio 6...

Page 171: ... be compatible with the TV HEVC codec is only available in MKV MP4 TS containers Video decoders H 264 UHD is supported up to Level 5 1 and H 264 FHD is supported up to Level 4 2 TV does not support FMO ASO RS HEVC UHD is supported up to Level 5 2 and HEVC FHD is supported up to Level 4 1 HEVC 8K is supported up to Level 6 1 VC1 AP L4 is not supported GMC 2 or above is not supported Audio decoders ...

Page 172: ... MVC 1920 x 1080 60 20 MPEG4 SP ASP Window Media Video v9 VC1 MPEG2 MPEG1 Microsoft MPEG 4 v1 v2 v3 30 Window Media Video v7 WMV1 v8 WMV2 H 263 Sorrenson VP6 AV1 7680 x 4320 7680 x 4320 60 3840 x 2160 120 80 webm WebM VP8 1920 x 1080 60 20 Vorbis VP9 Profile 0 profile 2 supported 3840 x 2160 60 80 AV1 7680 x 4320 7680 x 4320 60 3840 x 2160 120 80 rmvb RMVB RV8 9 10 RV30 40 1920 x 1080 60 20 RealAu...

Page 173: ...ers H 264 UHD is supported up to Level 5 1 TV does not support FMO ASO RS Resolution is changed during video playback Up to 3840 x 2160 is supported H 264 FHD is supported up to Level 4 2 TV does not support FMO ASO RS HEVC UHD is supported up to Level 5 2 Resolution is changed during video playback Up to Level 5 1 3840 x 2160 is supported HEVC FHD is supported up to Level 4 1 HEVC 8K is supported...

Page 174: ...rd Custom USB 720p 16 9 Standard Custom 4 3 USB 1080i p 60 Hz 16 9 Standard Custom 4 3 USB 3840 x 2160p 24 30 Hz 16 9 Standard Custom USB 3840 x 2160p 60 Hz USB 4096 x 2160p 24 30 60 Hz 16 9 Standard Custom USB 7680 x 4320p 24 30 60 Hz 16 9 Standard Custom This input signal may differ depending on the model and geographical area The input ports for external devices may differ depending on the mode...

Page 175: ...Q8 B series 50 inch and smaller models The Serif 43LS01B model The Frame 32LS03B model The Sero Frame rate fps Color Depth Chroma Sampling RGB 4 4 4 YCbCr 4 4 4 YCbCr 4 2 2 YCbCr 4 2 0 50 60 8 bit O O O O 10 bit O O QLED TV except for Q6 B Q6 A Q8 B 50 inch and smaller models series The Serif 50LS01B 55LS01B 65LS01B models The Frame 43 inch or larger models OLED TV Frame rate fps Color Depth Chrom...

Page 176: ...olor Depth Chroma Sampling RGB 4 4 4 YCbCr 4 4 4 YCbCr 4 2 2 YCbCr 4 2 0 50 60 8 bit O If Input Signal Plus is set to On Resolution 3840 x 2160p 4096 x 2160p Frame rate fps Color Depth Chroma Sampling RGB 4 4 4 YCbCr 4 4 4 YCbCr 4 2 2 YCbCr 4 2 0 50 60 8 bit O O O O 10 bit O O O O 120 8 bit O O O O 10 bit O O O O Resolution 7680 x 4320p Frame rate fps Color Depth Chroma Sampling RGB 4 4 4 YCbCr 4 ...

Page 177: ... progressive 2560 x 1080 120 Hz 150 000 120 495 000 progressive 2560 x 1080 144 Hz 172 339 144 470 830 progressive 2560 x 1440 120 Hz 150 000 120 495 000 progressive 3840 x 2160 120 Hz 270 000 120 1188 000 progressive 3840 x 2160 144 Hz 323 677 144 1424 180 progressive 3840 x 1080 120 Hz 137 250 120 549 000 progressive 3840 x 1080 144 Hz 166 607 144 653 100 progressive 3840 x 1600 120 Hz 99 419 12...

Page 178: ...iver of the remote control Refer to the user manual of your graphics card for compatible resolutions The native resolutions are 3840 x 2160 60 Hz UHD models and 7680 x 4320 60 Hz QN7 B series or higher with the Input Signal Plus set to On The native resolution is 3840 x 2160 30 Hz with the Input Signal Plus set to Off IBM Resolution Dots x lines Display format Horizontal frequency KHz Vertical fre...

Page 179: ... 188 50 000 800 x 600 75 Hz 46 875 75 000 49 500 1024 x 768 60 Hz 48 363 60 004 65 000 1024 x 768 70 Hz 56 476 70 069 75 000 1024 x 768 75 Hz 60 023 75 029 78 750 1152 x 864 75 Hz 67 500 75 000 108 000 1280 x 720 60 Hz 45 000 60 000 74 250 1280 x 800 60 Hz 49 702 59 810 83 500 1280 x 1024 60 Hz 63 981 60 020 108 000 1280 x 1024 75 Hz 79 976 75 025 135 000 1440 x 900 60 Hz 55 935 59 887 106 500 160...

Page 180: ...50 60 000 74 250 1920 x 1080 100 Hz 112 500 100 000 297 000 1920 x 1080 120 Hz 135 000 120 003 297 000 3840 x 2160 30 Hz 67 500 30 000 297 000 3840 x 2160 60 Hz 135 000 60 000 594 000 3840 x 2160 100 Hz 225 000 100 000 1188 000 3840 x 2160 120 Hz 270 000 120 000 1188 000 4096 x 2160 24 Hz 54 000 24 000 297 000 4096 x 2160 30 Hz 67 500 30 000 297 000 4096 x 2160 50 Hz 112 500 50 000 594 000 4096 x ...

Page 181: ...74 250 1920 x 1080i 50 Hz 28 125 50 000 74 250 1920 x 1080i 60 Hz 33 750 60 000 74 250 1920 x 1080 24 Hz 27 000 24 000 74 250 1920 x 1080 25 Hz 28 125 25 000 74 250 1920 x 1080 30 Hz 33 750 30 000 74 250 1920 x 1080 50 Hz 56 250 50 000 148 500 1920 x 1080 60 Hz 67 500 60 000 148 500 1920 x 1080 100 Hz 112 500 100 000 297 000 1920 x 1080 120 Hz 135 000 120 003 297 000 3840 x 2160 24 Hz 54 000 24 00...

Page 182: ...60 120 Hz 270 000 120 000 1188 000 7680 x 4320 24 Hz 108 000 24 000 1188 000 7680 x 4320 30 Hz 132 000 30 000 1188 000 7680 x 4320 50 Hz 220 000 50 000 2376 000 7680 x 4320 60 Hz 264 000 60 000 2376 000 The resolution may not be supported depending on the model VESA CVT Resolution Dots x lines Display format Horizontal frequency KHz Vertical frequency Hz Clock frequency MHz Polarity horizontal ver...

Page 183: ...ip sync errors may occur The TV and Bluetooth device may disconnect depending on the distance between them A Bluetooth device may hum or malfunction When a part of your body is in contact with the receiving transmitting system of the Bluetooth device or the TV When the device is subject to electrical variation from obstructions caused by a wall corner or office partitioning When the device is expo...

Page 184: ...t the lock icon To unblock all the categories in a row select the lock under ALL This function may not be supported depending on the model or geographical area Categories on the left TV Y Young children TV Y7 Children 7 and over TV G General audience TV PG Parental guidance TV 14 Viewers 14 and over TV MA Mature audience Categories on the top ALL Lock all TV ratings FV Fantasy violence V Violence ...

Page 185: ...s strongly cautioned R Restricted Children under 17 should be accompanied by an adult NC 17 No children under age 17 X Adults only NR Not rated Blocking programs based on their Canadian English Rating The Canadian English Rating system applies to all rated material viewed on English Canadian TV channels Select a lock beside one of the rating categories to block that category and all higher categor...

Page 186: ...n their Downloadable U S Rating The Downloadable U S Rating system only applies to material originating from US DTV channels Parental restriction information is automatically downloaded while you watch DTV channels This download may take several seconds If the information is unavailable from the broadcasting station the Downloadable U S Rating menu is deactivated Parental restriction levels differ...

Page 187: ...ratories All rights reserved This license may not be supported depending on the model or geographical area The terms HDMI and HDMI High Definition Multimedia Interface and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator Inc in the United States and other countries Open Source License Notice Open Source used in this product can be found on the following webpage...

Page 188: ...Now Menu Settings All Settings General Privacy Power and Energy Saving Motion Lighting Try Now Menu Settings All Settings Picture Expert Settings Contrast Enhancer Try Now Run Picture Test When the tested image quality is normal check the signal of the connected device Menu Settings Support Device Care Self Diagnosis Picture Test Try Now The picture is not bright or the picture colors do not look ...

Page 189: ...ay they should look If the product s colors or absolute whites blacks seem to be off launch Picture Test Menu Settings Support Device Care Self Diagnosis Picture Test Try Now If the test results indicate that the problem is not caused by the TV do the following When using the One Connect Box confirm that its video input connectors are connected to the correct external device video output connector...

Page 190: ... Off Timer Try Now TV The Frame TV cannot be turned off If your TV is The Frame model you can turn off the TV by long pressing the Power button To switch from Art mode to TV mode or vice versa short press the Power button when the TV is on Unable to power on If you are having problems powering on your TV there are a number of things to check before calling the service department Confirm that the T...

Page 191: ... and other occurrences You can adjust the response level by adjusting the sensitivity of the motion detector left directional button Art Art Mode Options Motion Detector Art Mode Options can be found at the bottom of the Art home To configure the option settings scroll down to the far bottom Motion Detector may not be supported depending on the model or geographical area Unable to find a Channel I...

Page 192: ...rvice provider When using a Samsung TV Plus channel check the network connection When the network speed is slow the app may not work or the image quality may be poor Displayed video looks blurry If you notice blurring or juddering on the screen use the Picture Clarity Settings function to resolve the issue Menu Settings All Settings Picture Expert Settings Picture Clarity Settings Try Now The pict...

Page 193: ...the TV menu is deactivated When an external device is connected with an HDMI or Component cable the Caption function is unavailable Adjust the caption setting on the external device Captions appear on the TV screen Turn off the Caption function in Caption Settings Menu Settings All Settings General Privacy Accessibility Caption Settings Caption Try Now The HDR of the connected external device turn...

Page 194: ...device check the device s audio output option For example you may need to change your cable box s audio option to HDMI if the box connected to your TV is using an HDMI cable To listen to computer sound connect an external speaker to the computer s audio output connector If your TV has a headphone jack make sure there is nothing plugged into it Reboot the connected device by disconnecting and then ...

Page 195: ... GHz frequency 5 GHz may not be available depending on the model When the symptom persists it is recommended to use wired connection such as HDMI eARC and Optical Whenever a function is used on the TV or the channel is changed the TV voices the activity The TV explains in voice over the video scenes displayed on the screen Turn off the Voice Guide function in Voice Guide Settings Menu Settings All...

Page 196: ... volume of the external device cannot be adjusted Check the cable connection between the TV and the external device When connecting an external speaker such as home theater via HDMI make sure it is connected to the HDMI eARC port on the TV Make sure that the Menu Settings All Settings Connection External Device Manager Anynet HDMI CEC is active on your TV Try Now If a device is connected via Optic...

Page 197: ... All Settings General Privacy Reset Try Now Menu Settings All Settings Broadcasting Auto Program Try Now The captions are not provided on a digital channel When watching channels with the antenna cable connected run Caption Settings Menu Settings All Settings General Privacy Accessibility Caption Settings Try Now Some channels may not have caption data When watching a channel on an external device...

Page 198: ...ction of the computer I want to connect to a PC and mobile device via screen mirroring To wirelessly connect the TV to your PC read the instructions at PC Screen Sharing Wireless in Connection Guide and then try to connect Menu Connected Devices Connection Guide PC Screen Sharing Wireless Confirm that the TV and your PC are connected to the same network To wirelessly connect the TV to your mobile ...

Page 199: ...twork that is connected to the external device I want to connect to a Bluetooth speaker For more information on how to connect a Bluetooth speaker see Audio Device Bluetooth in Connection Guide Menu Connected Devices Connection Guide Audio Device Bluetooth The PC screen does not appear or it flickers When the PC screen does not appear or the PC is not recognized check the power supply of the PC an...

Page 200: ...V and router If unable to establish a wireless internet connection connect the TV to the wireless router via an LAN cable If the TV is able to connect to the internet normally via the cable connection there might be a problem with the wireless router In this case try using a different wireless router Wired networks are not supported by some models Wired network connection failed Check if the LAN c...

Page 201: ...ce is not displayed Make sure the device is an Anynet HDMI CEC device From the settings menu on the device check and confirm that the HDMI CEC option is enabled From the TV check and confirm that the Anynet HDMI CEC feature is set to On Menu Settings All Settings Connection External Device Manager Anynet HDMI CEC Try Now Check and confirm that the device s power cable is securely plugged in Check ...

Page 202: ...ynet function of a device connected to the TV turn off the Anynet HDMI CEC function of the device Menu Settings All Settings Connection External Device Manager Anynet HDMI CEC Try Now When Anynet HDMI CEC is turned off the sound bar connected via the HDMI eARC port does not turn off and on together with the TV To prevent a specific device connected to the TV from turning off automatically turn off...

Page 203: ...low the battery might be low or dead Charge the remote control by using the USB port C type on the bottom or turn over the remote to expose the solar cell You can check remaining battery of Samsung Smart Remote with solar cell in Menu Settings All Settings General Privacy Power and Energy Saving Available Remote Battery Try Now If the remote control has batteries replace them with new ones Externa...

Page 204: ...function be sure to read all precautions For more information refer to Before Using the Recording and Timeshift Functions This function is not available in the U S A and Canada This function may not be supported depending on the model or geographical area Cannot record videos received from an external device or Samsung TV Plus The recording function is only available for digital broadcast channels...

Page 205: ... and Canada This function may not be supported depending on the model or geographical area The recorded files on the TV are not played back on a PC The recorded files on the TV can only be played back on the same TV Those video files cannot be played back on a PC or other TV Playback may not work properly if the recording file has a problem If the problem persists check the recording file This fun...

Page 206: ...twork connection When the network speed is slow the app may not work or its image quality may be poor Uninstall and reinstall the app For more information about app uninstallation refer to Managing installed apps The services of your application are not provided by the TV but by the application service provider Refer to the Help section on the application service provider s website The Smart Hub H...

Page 207: ...r with unsupported files or high bitrate files Most files can be played back but some files may not play smoothly Some files can t be played Some files that use an unsupported codec may not be played back Make sure that the codec is supported by the TV For more information refer to Read Before Playing Photo Video or Music Files 207 ...

Page 208: ...pending on the Voice Assistant Refer to the command examples for each Voice Assistant Bixby Explore Now Amazon Alexa Menu Settings All Settings General Privacy Voice Amazon Alexa Settings Try Now Google Assistant Menu Settings All Settings General Privacy Voice Google Assistant Settings Try Now This function and Voice Recognition Solution Partner may not be supported depending on the model or geog...

Page 209: ...amsung Smart Remote at the front of the TV and then press and hold the and buttons simultaneously for 3 seconds or more Also if the remote control does not work properly or its response is very slow the battery might be low or dead Charge the remote control by using the USB port C type on the bottom or turn over the remote to expose the solar cell You can check remaining battery of Samsung Smart R...

Page 210: ...s heat however is not a defect and does not affect the TV s functionality The TV smells like plastic This smell is normal and will dissipate over time The settings are lost after 5 minutes or every time the TV is turned off If Usage Mode is set to Retail Mode the TV s audio and video settings are automatically reset every 5 minutes Change Usage Mode to Home Mode Menu Settings All Settings General ...

Page 211: ...ent Depending on the TV s brightness level the TV may seem slightly noisier than a conventional TV Your TV has undergone strict quality control procedures that meet our demanding performance and reliability requirements Some noise coming from the TV is considered normal and is not an acceptable cause for an exchange or refund The TV narrates the screen events in voice over To turn off Voice Guide ...

Page 212: ...st to help diagnose video issues and the Sound Test to diagnose sound issues You can also view signal strength information for over the air digital signals test the Smart Hub network connection and run the Smart Hub and TV factory reset functions Video Test Picture Test Try Now Sound Test Try Now HDMI Troubleshooting Signal Information Try Now Smart Hub Connection Test Try Now Reset Smart Hub Try ...

Page 213: ...y defaults and deletes all information related to Samsung accounts linked service accounts Smart Hub service agreements and Smart Hub applications Menu Settings Support Device Care Self Diagnosis Reset Smart Hub Try Now Reset picture Resets current picture settings to the default settings Menu Settings All Settings Picture Expert Settings Reset Picture Try Now Reset sound Resets current sound sett...

Page 214: ...et service support from a Samsung call agent or the Samsung website You can also view information by scanning the QR code of your TV You can also start this function by pressing and holding the button for 5 or more seconds Continue holding the button until the customer information pop up window appears Requesting service Menu Settings Support Device Care Request Support Try Now You can request ser...

Page 215: ...en The TV Screen does not Display Properly The color and design of the TV and its accessories including the remote control and the features may differ depending on the model or geographical area Check the antenna and input cable connections ANT ANT Check the antenna and input cable connections 215 ...

Page 216: ... HDMI cable connections If the issue persists define exactly what is wrong with the display For example mosaics and blocks multiple lines or white dots fixed horizontal or vertical lines Try changing channels using the remote control 216 ...

Page 217: ... input source Settings If the same problem persists run a diagnostic test On the remote control press the button Select Menu Settings Support Device Care Self Diagnosis Picture Test Try Now Support Support Device Care Select Menu Settings Support Device Care Self Diagnosis Picture Test Try Now 217 ...

Page 218: ... a message appears select OK and follow the on screen instructions to complete the test Settings If the problem disappears during the test check your TV signal On the remote control press the button Select Menu Settings Support Device Care Self Diagnosis Signal Information to check the signal strength Try Now 218 ...

Page 219: ... Support Device Care Select Menu Settings Support Device Care Self Diagnosis Signal Information to check the signal strength Try Now Signal Information Check whether the signal strength is too weak or not 219 ...

Page 220: ...cluding the remote control and the features may differ depending on the model or geographical area If your TV does not turn on check whether the remote control sensor is on By holding a reflective object like mirror under the TV you can easily find the remote control sensor 220 ...

Page 221: ...on One Connect Cable Disconnect and reconnect the One Invisible Connection or One Connect Cable between the TV and the One Connect Box Make sure that the One Invisible Connection or One Connect Cable is not pinched or bent sharply Check the remote control sensor again If the LED is turned on press the power button on your remote control to turn on your TV 221 ...

Page 222: ...the TV screen is still blank softly tap it with your finger If the part of the screen you tapped on blinks your TV is correctly connected to the power supply On the remote control press the button When the Home Screen appears the TV is turned on but the connected external device does not work or is not connected correctly 222 ...

Page 223: ...ible Connection One Connect Cable Check the connection of the HDMI cable to your TV or One Connect Box Make sure that the external device is turned on Power If it does not turn on make sure the power cable is properly connected to the device and to the wall outlet 223 ...

Page 224: ...utlet HDMI HDMI HDMI One Invisible Connection One Connect Cable One Invisible Connection One Connect Cable Check the connection of the HDMI cable to your TV or One Connect Box Connected Devices Also make sure that the correct source is selected on the Connected Devices Menu Connected Devices Sources 224 ...

Page 225: ...HDMI HDMI HDMI If the same problem continues try connecting another external device to the TV using an HDMI cable If the display is correct your external device may be faulty 225 ...

Page 226: ...uding the remote control and the features may differ depending on the model or geographical area When the picture looks distorted Power Power First disconnect and reconnect the power cables and HDMI cables on the back of your TV or the One Connect Box then unplug the power cord and plug it back into the wall outlet 226 ...

Page 227: ... Box then unplug the power cord and plug it back into the wall outlet HDMI If the external device supports 4K UHD or 8K UHD videos use a dedicated HDMI cable for each resolution LAN HDMI Satellite If you are using a set top box check the cable connection The cable you need to check depends on the type of set top box 227 ...

Page 228: ...put mode FHD TVs support up to 1080p video output and UHD TVs support up to 2160p video output One Invisible Connection One Connect Cable One Invisible Connection One Connect Cable If the problem persists and if your TV uses the One Invisible Connection or One Connect Cable disconnect and reconnect the One Invisible Connection or One Connect Cable to the TV and the One Connect Box Ensure that the ...

Page 229: ...DMI cable check the HDMI eARC connector on the back of the TV HDMI eARC HDMI HDMI If your Sound Bar is connected to a receiver and the receiver is connected to the TV using an HDMI cable check the HDMI connector on the back of the TV The cable must be connected to the HDMI eARC port on your TV 229 ...

Page 230: ... control and the features may differ depending on the model or geographical area On the remote control press the button and move to Menu Settings All Settings using the directional button Settings Select Menu Settings All Settings Connection Network Network Status to check the network status Try Now 230 ...

Page 231: ...Network Status to check the network status Try Now Network Reset Network If the network isn t connected a network reset may be required Try Now Make sure that your access point is working properly Check the LED indicators on your access point to make sure it is operating normally 231 ...

Page 232: ...ss point by disconnecting and reconnecting the power connector It may take 1 to 2 minutes until the access point comes back online after a reboot Settings If the same problem continues select Menu Settings All Settings Connection Network Network Status IP Settings to change to a different DNS server If a test occurs cancel it and select IP Settings 232 ...

Page 233: ...nt DNS server If a test occurs cancel it and select IP Settings Network Status IP Settings If the same problem continues select Menu Settings All Settings Connection Network Network Status IP Settings to change to a different DNS server If a test occurs cancel it and select IP Settings IP Settings DNS Setting Enter manually Select DNS Setting Enter manually 233 ...

Page 234: ...IP Settings DNS Server Select DNS Server enter 8 8 8 8 then select OK Update now If the same problem continues a software update or factory reset may be required Try Now 234 ...

Page 235: ...d its accessories including the remote control and the features may differ depending on the model or geographical area If your TV does not produce any sound press the Volume button to increase the volume If your TV is connected to an external device check the volume of the external device 235 ...

Page 236: ...V Speaker Try Now Settings Check the volume on the screen If a number for the TV volume is not displayed select Menu Settings All Settings Sound Sound Output Then select TV Speaker Try Now Sound Sound Sound Output Check the volume on the screen If a number for the TV volume is not displayed select Menu Settings All Settings Sound Sound Output Then select TV Speaker Try Now 236 ...

Page 237: ...ettings Support Device Care Self Diagnosis Sound Test Try Now Update now If the same problem continues a software update or factory reset may be required Try Now If there is sound but it is not clear run a diagnostic test On the remote control press the button 237 ...

Page 238: ...Test to check the sound Try Now Support Support Device Care Go to Menu Settings Support Device Care Self Diagnosis Sound Test to check the sound Try Now Settings If the test reveals a problem select Menu Settings All Settings Sound Expert Settings Reset Sound Try Now 238 ...

Page 239: ...xpert Settings Reset Sound Try Now Settings If the test shows no problems select Menu Settings Support Device Care Self Diagnosis Signal Information Try Now Support Support Device Care If the test shows no problems select Menu Settings Support Device Care Self Diagnosis Signal Information Try Now 239 ...

Page 240: ...Signal Information Check whether the signal strength is too weak or not Update now If the same problem continues a software update or factory reset may be required Try Now 240 ...

Page 241: ... and its accessories including the remote control and the features may differ depending on the model or geographical area Verify that the infrared remote control signal is being transmitted and received Make sure the remote control sensor on the TV is blinking 241 ...

Page 242: ...p of the remote control through the camera on your smartphone If you cannot see infrared signals charge the remote control by using the USB port C type on the bottom or turn over the remote to expose the solar cell If the remote control has batteries replace them with new ones Depending on the model you purchased the remote control provided may vary 242 ...

Page 243: ...uttons simultaneously to display the pairing animation clip Follow the on screen instructions to proceed with the pairing The remote control will work more effectively if you point it at the remote control sensor 243 ...

Page 244: ...try using the appropriate SAMSUNG remote control for your TV model If you use an Multi Brand Remote MBR or universal remote and your remote cannot operate an external device move the external device closer to the One Connect Box 244 ...

Page 245: ...r geographical area Settings If your TV is connected to the network you can set it to receive periodic updates automatically On the remote control press the button and move to Menu Settings Support using the directional button Support Support Software Update To enable automatic updates select Menu Settings Support Software Update Auto Update Try Now 245 ...

Page 246: ...an update the software using a USB drive Settings Select Menu Settings Support About This TV and check the model code and software version Try Now Support Support About This TV Select Menu Settings Support About This TV and check the model code and software version Try Now 246 ...

Page 247: ...mation Model code Software version Select Menu Settings Support About This TV and check the model code and software version Try Now Using a computer connect to www samsung com Find your TV model and download the firmware file 247 ...

Page 248: ...SEE ALL SUPPORT Find your TV model and download the firmware file Firmware Download Click Download to download the firmware Unzip the downloaded file and store it in your USB drive top folder 248 ...

Page 249: ...rt the USB device into the USB slot on the back of your TV or the side of the One Connect Box Update now The firmware update begins automatically Your TV will automatically reset when the firmware update is completed Do not turn off your TV while the firmware update is in progress 249 ...

Page 250: ...ow Support Support About This TV After your TV turns on select Menu Settings Support About This TV and check the new firmware version Try Now About This TV Product Information Model code Software version After your TV turns on select Menu Settings Support About This TV and check the new firmware version Try Now 250 ...

Page 251: ...Control The images buttons and functions of the remote control may differ with the model or geographical area From top to bottom and left to right The button is at the top left There is a small LED microphone to the right of the button but it cannot be felt by hand For the Samsung Smart Remote there is a round button below the LED which is the button Of the 2 buttons below the button on the Samsun...

Page 252: ...rogram the screen you are watching stops and a control bar appears You can select Rewind Play Pause Fast Forward Stop Timeshift Record Go to Live TV or Info You can press the up directional button to go to the playback screen and check the time that the actual broadcast program is running and the timeshift time You can use the Slow Rewind or Slow Forward functions when you select the Pause option ...

Page 253: ...e of the remote The one on the left is the volume button Press and hold the volume button to open the Accessibility Shortcuts menu Even if the Voice Guide is set to Off or muted when you press and hold the volume button the voice guide for Accessibility Shortcuts is enabled Running the Accessibility menu functions using the General menu Menu Settings All Settings General Privacy Accessibility Try ...

Page 254: ...nd must be connected to the network You can connect the TV to the network during the initial setup or do it later through the settings menu There are many commands you can say to control the TV These can be used together with Voice Guide to give you voice input and voice output You can use the Samsung Smart Remote but the TV must be connected to the network To speak a command press and hold the bu...

Page 255: ...are watching Caption Settings You can view the caption in programs that provide broadcast captions When watching a channel on an external device such as a set top box and cable box turn on the caption function on the device For more information contact your service provider Separate Closed Caption You can see the caption separated from the broadcast image The captions from the broadcaster are clas...

Page 256: ...ing this function the caption can be positioned on a desired location It can be used by the hearing impaired for convenience Sign Language Zoom Settings You can zoom in the sign language screen when the program you are watching provides it Set Sign Language Zoom to On and then adjust the window s position and aspect ratio under Edit Sign Language Zoom This function may not be supported depending o...

Page 257: ...r than Volume and Power while the screen is off the TV screen turns back on Graphic Zoom Enlarge the screen to make the picture or text bigger You can adjust the zoom level or move the zoom area This function may not be supported depending on the model or geographical area Multi output Audio You can turn on both the TV speaker and Bluetooth headphone designed for the hearing impaired at the same t...

Page 258: ...rted depending on the model or geographical area Color Inversion You can invert the colors of the text and background displayed on the TV screen to make it easier to read the text If Color Inversion is on some Accessibility menus are not available This function may not be supported depending on the model or geographical area Remote Button Repeat Settings You can configure the operation speed of th...

Page 259: ...channel Number button Use the or button on the Samsung Smart Remote or Remote Control to open the virtual numeric pad enter a number and then select Done Using on screen number entry via the Samsung Smart Remote or Remote Control Use the virtual numeric pad to enter numbers e g to enter a channel number or to enter a PIN Press the or button on the Samsung Smart Remote or Remote Control and the vir...

Page 260: ...te Remote Control Of the 2 buttons that protrude from the center of the Samsung Smart Remote or Remote Control the left one is the Volume button Push up or pull down the Volume button to change the volume Using program information When watching TV press the Select button to view program information which then appears at the top of the screen Voice Guide will say program subtitles or audio descript...

Page 261: ...vided Set the Clock first Menu Settings All Settings General Privacy System Manager Time Clock Try Now If you need to set the clock again follow the steps below 1 Press the button and press the left directional button on the remote control 2 Press the down directional button to move to Menu 3 Press the right directional button to move to Settings 4 Use the down directional button to move to All Se...

Page 262: ...if you are not sure what the day is you can move forwards and backwards 24 hours and then the day will be announced To view a program on now In the Guide move to the program currently broadcasting and then press the Select button to go to live TV on the selected channel and program Other options in the guide In the Guide move to a broadcast scheduled program and then press the Select button A pop ...

Page 263: ...d Viewing You can cancel your scheduled viewings Cancel Scheduled Recording You can cancel your scheduled recordings This function is not available in the U S A and Canada This function may not be supported depending on the model or geographical area View Details You can see the detailed information on the selected program The information may differ with the broadcast signal If the information is ...

Page 264: ...s to cancel a scheduled viewing Cancelling a scheduled viewing from the Guide 1 Press the channel button to access the Guide 2 Move to to the program to cancel the viewing schedule and press the Select button 3 Move to Cancel Scheduled Viewing and then press the Select button 4 When a pop up message asking you to cancel the selected scheduled viewing appears select Yes The scheduled viewing is can...

Page 265: ...els Displays the channels that have been automatically searched These are the channels your TV will receive either over the air if your TV is set to Air or over cable if your TV is set to Cable See Air or Cable below Favorites Displays Favorites 1 to Favorites 5 Use the up and down directional buttons to move between the lists of favorites Highlight the one you want and then press the Select butto...

Page 266: ...irectional button while the program being recorded is displayed The control bar appears Move the focus to Stop Recording and then press the Select button When a pop up window appears select Stop To record a program that is on later move to the program in the Guide and then press the Select button You will get a pop up menu Use the up and down directional button to move within this menu Move to the...

Page 267: ... right directional buttons to select a broadcast scheduled program and then press the Select button To schedule a recording for the program select Schedule Recording Changing the recording time When recording a live program you can specify how long you want to record for Press the down directional button to display the control bar at the bottom Press the left or right directional buttons to move t...

Page 268: ... on screen allowing you to Play from start Resume from where you left off or Cancel Use the left and right directional buttons to move to the required option and then press the Select button This function may not be supported depending on the model or geographical area Deleting a recorded program You can delete any recorded program 1 Go to the list of Recordings to delete a recorded program 2 Use ...

Page 269: ...Home Screen is the static menu listed You can quickly and easily use the listed menu items to access the main TV settings or external devices search and apps Privacy Choices From your TV easily manage the privacy policy regarding services related to Smart Hub and verify how personal information is protected To use Smart Hub you must agree to the Smart Hub service agreement and the collection and u...

Page 270: ... only in The Frame For more information refer to Using Art Mode Game Play games from the TV screen by connecting a Controller to the TV Configure settings to optimize the Controller and audio device for playing games This function may not be supported depending on the model or geographical area For more information about Game refer to Using Samsung Gaming Hub Media View a variety of TV programs In...

Page 271: ...icons Use the left and right directional buttons to move within a row Press the Select button to open the section you want to read You can use the directional buttons on the remote control to use the functions on the top such as Search Sitemap and Index The e Manual contains a section called Learn TV Remote in Accessibility Guidance This is particularly useful for people who cannot easily see the ...

Page 272: ...tings General Privacy Voice Voice Assistant Try Now The supported language may differ depending on the geographical area Running Bixby Press and hold the button on the Samsung Smart Remote Bixby is activated in the listening mode the Bixby icon appears at the bottom of the TV screen Say a command and then release the button The TV provides feedback on how it understands the command and then perfor...

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