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Samsung NC221-S, User Manual

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98

Troubleshooting Guide

10

10 Troubleshooting Guide

10.2 Q & A

Question

Answer

How can I change the

frequency?

Set the frequency on your graphics card.



Windows XP: Go to

Control Panel

Appearance and

Themes

Display

Settings

Advanced

Monitor

,

and adjust

Refresh rate

under

Monitor settings

.



Windows ME/2000: Go to

Control Panel

Display

Settings

Advanced

Monitor

, and adjust

Refresh rate

under

Monitor settings

.



Windows Vista: Go to

Control Panel

Appearance and

Personalization

Personalization

Display Settings

Advanced Settings

Monitor

, and adjust

Refresh rate

under

Monitor settings

.



Windows 7: Go to

Control Panel

Appearance and

Personalization

Display

Screen Resolution

Advanced settings

Monitor

, and adjust

Refresh rate

under

Monitor settings

.



Windows 8: Go to

Settings

Control Panel

Appearance

and Personalization

Display

Screen Resolution

Advanced settings

Monitor

, and adjust

Refresh rate

under

Monitor settings.

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Summary of Contents for NC221-S

Page 1: ...NC221 NC221 S NC241 NC241 TS NC241 TW The color and the appearance may differ depending on the product and the specifications are subject to change without prior notice to improve the performance BN4...

Page 2: ...ct PREPARATIONS 18 Checking the Contents 18 Checking the Components 19 Parts 19 Frontal Buttons 21 Reverse Side 22 Installation 22 Attaching the cradle 23 Adjusting the Product Tilt and Height 23 Rota...

Page 3: ...n LAN 65 Wake on USB 66 OSD Logo Upload 67 Firmwre Update CONNECTING AND USING A SOURCE DEVICE 68 Before Connecting 68 Pre connection Checkpoints 69 Connecting and Using a PC 69 Connecting to a PC 70...

Page 4: ...82 Configuring the Color Tone Settings 83 Gamma 83 Configuring Gamma RESIZING OR RELOCATING THE SCREEN 84 H Position V Position 84 Configuring H Position V Position 85 Menu H Position Menu V Position...

Page 5: ...ing the Software 94 Removing the Software TROUBLESHOOTING GUIDE 95 Requirements Before Contacting Samsung Customer Service Center 95 Testing the Product 95 Checking the Resolution and Frequency 95 Che...

Page 6: ...le Of Contents Table Of Contents 6 112 Correct Disposal 112 Correct Disposal of This Product Waste Electrical Electronic Equipment 112 Correct disposal of batteries in this product 113 Terminology IND...

Page 7: ...DDC are registered trademarks of the Video Electronics Standards Association Icons used in this manual An administration fee may be charged if either a an engineer is called out at your request and t...

Page 8: ...by the plug and do not touch the cable with wet hands Otherwise an electric shock may result 3 Wipe the monitor screen using a clean soft and dry cloth Do not apply a cleaning agent that contains alc...

Page 9: ...the product Be sure to allow the amount of space as shown below or greater when installing the product The exterior may differ depending on the product Precautions for storage Be sure to contact Samsu...

Page 10: ...t high voltage is present inside It is dangerous to make any kind of contact with any internal part of this product This symbol alerts you that important literature concerning operation and maintenanc...

Page 11: ...s Otherwise an electric shock may result Insert the power plug all the way in so it is not loose An unstable connection may cause a fire Ensure you connect the power plug to a grounded power socket ty...

Page 12: ...to completely cut the power to the product Power to the product cannot be completely cut off with the power button Hold the plug when disconnecting the power cord from the power socket An electric sho...

Page 13: ...e Otherwise the product lifespan may be reduced or a fire may result Do not install the product within the reach of young children The product may fall and injure children Edible oil such as soybean o...

Page 14: ...g Customer Service Center page 105 for repair Before moving the product turn off the power switch and disconnect the power cable and all other connected cables Otherwise the power cord may be damaged...

Page 15: ...result Do not use or keep combustible spray or an inflammable substance near the product An explosion or fire may result Ensure the vents are not blocked by tablecloths or curtains Otherwise a fire ma...

Page 16: ...ctric shock or electric leakage Use the product at the recommended resolution and frequency Your eyesight may deteriorate Looking at the screen too close for an extended period of time can deteriorate...

Page 17: ...phones Sound particularly at a higher volume could potentially affect long term hearing Use the product in the correct posture as follows Straighten your back Allow a distance of 45 to 50cm between yo...

Page 18: ...ealer from whom you purchased the product if any item is missing The appearance of the components may differ from the images shown Components Components may vary depending on the country Quick Setup G...

Page 19: ...aintain the current settings or lock the OSD control to prevent unintended changes to settings Enable To lock the OSD control press the MENU button for five seconds Disable To unlock the locked OSD co...

Page 20: ...r on or off the product Go to SETUP RESET Power Key and select Power Off or Screen Off Refer to 7 5 Power Key for details on Power Key To turn the product on or off when Power Off is selected press th...

Page 21: ...Connect to an audio output device such as headphones Connect to a microphone Connect to an audio input source using an audio cable Connect to a USB device Connect to a PC using the D SUB cable Connect...

Page 22: ...ion on a flat surface Next place the product with the face down on top of the cloth or cushion Insert the stand base into the stand in the direction of the arrow Do not remove the fixing pin until you...

Page 23: ...pin The monitor tilt and height can be adjusted Hold the top center of the product and adjust the height carefully 1 3 3 Rotating the Monitor You can rotate your monitor as shown below Be sure to full...

Page 24: ...on the product with the corresponding parts on the wall mount kit or desktop stand you want to attach Place a protective cloth or cushion on a flat surface Next place the product with the face down o...

Page 25: ...ersonal injury Samsung shall not be held liable for any damage or injury caused by using improper screws or attaching the wall mount kit or desktop stand using excessive force Samsung shall not be hel...

Page 26: ...rately To lock an anti theft locking device 1 Fix the cable of your anti theft locking device to a heavy object such as a desk 2 Put one end of the cable through the loop on the other end 3 Insert the...

Page 27: ...quality graphic work This monitor enables reinforced security because it is used by connecting it to a server PC and enabling you to access the Internet create documents and edit figures In addition t...

Page 28: ...LAN cable to LAN on the back of the product It is not supported when the network speed is below or equal to 10Mbps Use Cat7 STP Type cable for the connection STP Shielded Twist Pair 2 2 2 Connecting...

Page 29: ...3 Connecting a Microphone 1 Connect a microphone to the MIC jack at the back of the product 2 2 4 Connecting to Headphones or Speakers 1 Connect an audio output device such as headphones or speakers...

Page 30: ...ect to a dual monitor Connect to the DVI OUT port to display the same picture on another monitor such as the projector For presentation purposes The maximum resolution is 1920 x 1200 when a dual monit...

Page 31: ...storage device DSC MP3 external storage etc Connecting one Host PC to many client device is possible only when virtualization solution like vmware is installed in Host PC Host PC Hub LAN Cable Monito...

Page 32: ...lick the Options menu on the Connect window 2 4 2 Connect Screen The Connect window will appear during startup except when the client is configured for a managed startup or auto reconnect You can chan...

Page 33: ...device Information This option lets you view certain details about the device User Settings This option lets the user define certificate checking mode Mouse Keyboard Display Topology as well as the PC...

Page 34: ...configuration options are a subset of the options available in the Administrative Web Interface Visit the Teradici Support Site http techsupport teradici com for further details on the SCEP Label Acce...

Page 35: ...f the device If DHCP is disabled you must set this field to a valid IP address If DHCP is enabled you cannot edit this field Subnet Mask The subnet mask of the device If DHCP is disabled you must set...

Page 36: ...n the switch Additionally the PCoIP device and switch must be configured to use the same speed and duplex parameters Different parameters may result in a loss of network connectivity Are you sure you...

Page 37: ...lly populated Gateway Enter the gateway address Enable DHCPv6 Enable this field to set up Dynamic Host Configuration Protocol version 6 DHCPv6 for your device Primary DNS The primary DNS IP address of...

Page 38: ...abled this field is automatically populated by the DHCPv6 server Enable SLAAC Enable this field to set up stateless address auto configuration SLAAC for your devices Enable Manual Address Enable this...

Page 39: ...Name allows the administrator to give the Host or Portal a logical name The default value is pcoip host MAC or pcoip portal MAC where MAC is the MAC address of the Host or Portal PCoIP Device Descript...

Page 40: ...multicast traffic between subnets DNS SRV Discovery is the recommended discovery mechanism because most deployments do not allow this Figure 2 6 Discovery Configuration Enable Discovery If the Enable...

Page 41: ...ion parameters can also be configured using the Administrative Web Interface Figure 2 7 Session Configuration Connection Type Select Direct to Host from the Session page to display the following setti...

Page 42: ...tions will appear View Connection Server Connect to the VMware VDI Virtual Desktop Infrastructure server VMware VDI is a virtual desktop solution DNS Name or IP Address Enter the VMware View Connectio...

Page 43: ...guage for OSD only It does not affect the language setting for the actual user session Supported languages English French German Greek Spanish Italian Portuguese Korean Japanese Traditional Chinese Si...

Page 44: ...ll go into standby mode if left idle for a specified period of time in seconds Enter 0 if you do not want to use the standby mode function Display Suspend Timeout when connected to a session Connected...

Page 45: ...to be used which may not be compatible with the connected monitor resulting in a blank monitor Only enable display override when there is no valid EDID information and monitor display characteristics...

Page 46: ...080 60 Hz 1920 x 1200 60 Hz If Enable Attached Display Override is activated all displays connected to the client are set to the default resolution of 1024 x 768 Enable Display Cloning This feature al...

Page 47: ...ill play from the internal speakers when playing music found on the server e internal speakers Sound output and connected devices Connected devices Enable Local USB Audio Driver Device Type Sound outp...

Page 48: ...lash memory Reset can also be initiated using the Administrative Web Interface Resetting parameters to factory default values does not revert the firmware or clear the custom OSD logo Figure 2 14 Rese...

Page 49: ...filter setting on the device which controls the level of detail of the messages in the log When you set the filter to terse the device will log short and concise messages The Event Log page allows you...

Page 50: ...IP Packets Statistics PCoIP Packets Sent The total number of PCoIP packets sent in the current last session PCoIP Packets Received The total number of PCoIP packets received in the current last sessio...

Page 51: ...he PCoIP Processor page lets you reset the host or client and view the uptime of the client PCoIP processor since the last boot The PCoIP Processor Uptime can also be viewed in the administrative web...

Page 52: ...firmware releases 3 2 0 and later forcing the do not fragment flag in the ping command you can use this feature to determine the maximum MTU size Figure 2 18 Ping Configuration Ping Settings Destinat...

Page 53: ...ration VPD Information Vital Product Data VPD is information set by the factory to uniquely identify each Portal or Host MAC Address Host client unique MAC address Unique Identifier Host client unique...

Page 54: ...Tera2 host processor family and is displayed as Tera2 PCoIP Processor Revision The silicon revision of the PCoIP processor Revision B of the silicon is denoted by a 1 0 Bootloader Information The Boo...

Page 55: ...hange this setting only with approval from the system manager Figure 2 20 Certificate Configuration Never connect to untrusted servers Select this option if you do not want to connect to a server that...

Page 56: ...ost Driver function is being used Refer to the PCoIP Host Software for Windows User Guide TER0810001 for more details This function is only available through the OSD It is not available in the Adminis...

Page 57: ...r more details This setting is only available through the OSD It does not appear on the Administration Web Interface You can also configure the keyboard repeat settings through the PCoIP host software...

Page 58: ...2 23 Image Configuration Image Quality Preference Use the slider to adjust the balance between image sharpness and smooth motion during a PCoIP session when network bandwidth is limited This field is...

Page 59: ...change the Display Topology settings using the Display Topology tab on the zero client OSD Options User Settings interface Figure 2 24 Display Topology Configuration Enable Configuration The device c...

Page 60: ...display that is requested for the Windows taskbar after you initiate the session Port 1 Select to configure DVI 1 port on the zero client as the primary port Port 2 Select to configure DVI 2 port on...

Page 61: ...ck is not supported Right click delay Slide the pointer to a position between Long and Short to determine how long a user must touch and hold the screen to emulate a right click Touch screen calibrati...

Page 62: ...word before you can update the password New Password The new administrative password for both the administrative web interface and the local OSD GUI Confirm New Password This field must match the New...

Page 63: ...2 2 Using PCoIP Figure 2 27 Authorized Password Reset Configuration Details on how to use PCoIP are subject to change without notice To view the latest information visit the Teradici website at http w...

Page 64: ...onnected to ensure the feature works when the product is turned off The feature is intended to power on the product It does not support the function to power off the product Configuring the settings 1...

Page 65: ...detected Changes include clicking a mouse button or pressing a key on the keyboard Configuring the settings 1 Set the product and PC IP addresses to enable the product to connect to the PC over a net...

Page 66: ...product to connect to the PC over a network 2 Enter the IP address set for the product in the URL address field on the PC to access the product administrative web page 3 Log in Log In and select Uploa...

Page 67: ...nter the IP address set for the product in the URL address field on the PC to access the product administrative web page 3 Log in Log In and select Upload Firmware The Firmware Upload page appears See...

Page 68: ...ing a source device read the user manual provided with it The number and locations of ports on source devices may differ from device to device Do not connect the power cable until all connections are...

Page 69: ...C Connecting parts may differ in different products Connection Using the D SUB Cable Analogue Type 1 Connect the D SUB cable to the RGB IN port on the back of the product and the RGB port on the PC 2...

Page 70: ...lation driver is contained on the CD supplied with the product 1 Insert the user manual CD provided with the product into the CD ROM drive 2 Click Windows Driver 3 Follow the instructions given on the...

Page 71: ...ant and press 2 To hide the information message press If the optimum resolution is not selected the message will appear up to three times for a specified time even when the product is turned off and o...

Page 72: ...ontrast mode 4 1 1 Configuring Brightness 1 Press any button on the front of the product to display the OSD guide Next press to display the corresponding menu screen 2 Press to move to Picture and pre...

Page 73: ...ull or Intelligent mode 4 2 1 Configuring Contrast 1 Press any button on the front of the product to display the OSD guide Next press to display the corresponding menu screen 2 Press to move to Pictur...

Page 74: ...gent mode 4 3 1 Configuring Sharpness 1 Press any button on the front of the product to display the OSD guide Next press to display the corresponding menu screen 2 Press to move to Picture and press o...

Page 75: ...ng screen will appear Custom Customize the contrast and brightness as required Standard Obtain a picture quality suitable for editing documents or using Internet Game Obtain a picture quality suitable...

Page 76: ...t to display the OSD guide Next press to display the corresponding menu screen 2 Press to move to Picture and press on the product 3 Press to move to Coarse and press on the product The following scre...

Page 77: ...the product to display the OSD guide Next press to display the corresponding menu screen 2 Press to move to Picture and press on the product 3 Press to move to Fine and press on the product The follow...

Page 78: ...display the corresponding menu screen 2 Press to move to COLOR and press on the product 3 Press to move to Color and press on the product The following screen will appear Off Disable Color Demo Compa...

Page 79: ...iguring Red 1 Press any button on the front of the product to display the OSD guide Next press to display the corresponding menu screen 2 Press to move to COLOR and press on the product 3 Press to mov...

Page 80: ...guring Green 1 Press any button on the front of the product to display the OSD guide Next press to display the corresponding menu screen 2 Press to move to COLOR and press on the product 3 Press to mo...

Page 81: ...iguring Blue 1 Press any button on the front of the product to display the OSD guide Next press to display the corresponding menu screen 2 Press to move to COLOR and press on the product 3 Press to mo...

Page 82: ...olor Tone and press on the product The following screen will appear Cool 2 Set the color temperature to be cooler than Cool 1 Cool 1 Set the color temperature to be cooler than Normal mode Normal Disp...

Page 83: ...OSD guide Next press to display the corresponding menu screen 2 Press to move to COLOR and press on the product 3 Press to move to Gamma and press on the product The following screen will appear 4 Pr...

Page 84: ...f the product to display the OSD guide Next press to display the corresponding menu screen 2 Press to move to SIZE POSITION and press on the product 3 Press to move to H Position or V Position and pre...

Page 85: ...duct to display the OSD guide Next press to display the corresponding menu screen 2 Press to move to SIZE POSITION and press on the product 3 Press to move to Menu H Position or Menu V Position and pr...

Page 86: ...he OSD guide Next press to display the corresponding menu screen 2 Press to move to SETUP RESET and press on the product 3 Press to move to Reset and press on the product The following screen will app...

Page 87: ...roduct to display the OSD guide Next press to display the corresponding menu screen 2 Press to move to SETUP RESET and press on the product 3 Press to move to Language and press on the product The fol...

Page 88: ...Press any button on the front of the product to display the OSD guide Next press to display the corresponding menu screen 2 Press to move to SETUP RESET and press on the product 3 Press to move to Dis...

Page 89: ...ress to display the corresponding menu screen 2 Press to move to SETUP RESET and press on the product 3 Press to move to Menu Transparency and press on the product The following screen will appear 4 P...

Page 90: ...the screen Press the power button A message appears The screen will turn off in 5 seconds Power Off Press hold for 2 seconds After 5 seconds the screen switches off The power indicator on the front o...

Page 91: ...ut source frequency and resolution will appear The displayed menu items may vary depending on the model 8 2 Configuring Volume in the Initial Screen Adjust the Volume by pressing the button when the O...

Page 92: ...olor is a color management system developed by Samsung Electronics to resolve this problem This software works with Samsung products only and enables you to adjust the displayed colors on the screen t...

Page 93: ...k the MultiScreen setup file on the CD ROM 3 When the Installation Wizard appears click Next 4 Follow the instructions given on the screen to proceed with installation The software may not work proper...

Page 94: ...At least 32MB of memory At least 60MB of free space on the hard disk drive 9 2 2 Removing the Software Click Start select Settings Control Panel and then double click Add or Remove Programs Select Mu...

Page 95: ...iagnosis test 1 Power off both the PC and product 2 Disconnect the cables from the product 3 Power on the product 4 If the message Check Signal Cable appears the product is working normally If the scr...

Page 96: ...2 Connecting and Using a PC The screen is not clear The screen is blurry Adjust Coarse page 76 and Fine page 77 Remove any accessories video extension cable etc and try again Set the resolution and fr...

Page 97: ...urn to normal operating mode Issues Solutions There is no sound Check the connection of the audio cable or adjust the volume Check the volume The volume is too low Adjust the volume If the volume is s...

Page 98: ...or and adjust Refresh rate under Monitor settings Windows Vista Go to Control Panel Appearance and Personalization Personalization Display Settings Advanced Settings Monitor and adjust Refresh rate un...

Page 99: ...gs Control Panel Appearance and Personalization Display Adjust Resolution and adjust the resolution How do I set power saving mode Windows XP Set power saving mode in Control Panel Appearance and Them...

Page 100: ...RGB IN DVI OUT Speakers 1 W x 2 stereo Dimensions W x H x D Weight With Stand Minimum 504 3 x 335 4 x 210 0 mm 4 9 kg 19 9 x 13 2 x 8 3 inches 10 8 lbs Maximum 504 3 x 435 4 x 210 0 mm 4 9 kg 19 9 x 1...

Page 101: ...arker on the LCD panel This does not affect product performance The above specifications are subject to change without notice to improve quality This device is a Class B digital apparatus USA only Dis...

Page 102: ...r consumption level can vary in different operating conditions or when settings are changed To reduce the power consumption to 0 watts turn off the power switch on the back of the product or disconnec...

Page 103: ...e PC does not belong to the standard signal modes the screen may be blank even though the power LED turns on In such a case change the settings according to the following table by referring to the gra...

Page 104: ...f times per second allows you to view natural pictures The repeat frequency is called vertical frequency or refresh rate and is indicated in Hz VESA 1280 x 720 45 000 60 000 74 250 VESA 1280 x 800 49...

Page 105: ...800 124 421 Demais cidades e regi es 4004 0000 Capitais e grandes centros CHILE 800 SAMSUNG 726 7864 COLOMBIA Bogot 600 12 72 Gratis desde cualquier parte del pa s 01 8000 112 112 desde su celular SAM...

Page 106: ...0 only from landline toll free CZECH 800 SAMSUNG 800 726786 Samsung Electronics Czech and Slovak s r o V Parku 2343 24 148 00 Praha 4 DENMARK 70 70 19 70 EIRE 0818 717100 ESTONIA 800 7267 FINLAND 030...

Page 107: ...G 0800 726 786 SLOVENIA 080 697 267 brezpla na tevilka 090 726 786 0 39 EUR min klicni center vam je na voljo od ponedeljka do petka od 9 do 18 ure SPAIN 0034902172678 SWEDEN 0771 726 7864 0771 SAMSUN...

Page 108: ...HONG KONG 852 3698 4698 MACAU 0800 333 S E A AUSTRALIA 1300 362 603 INDONESIA 021 56997777 08001128888 JAPAN 0120 363 905 MALAYSIA 1800 88 9999 603 77137477 Overseas contact MYANMAR 95 01 2399 888 NEW...

Page 109: ...ORDAN 0800 22273 06 5777444 KUWAIT 183 CALL 183 2255 MOROCCO 080 100 22 55 OMAN 800 SAMSUNG 800 726 7864 PAKISTAN 0800 Samsung 72678 QATAR 800 CALL 800 2255 SAUDI ARABIA 8002474357 SYRIA 18252273 TUNI...

Page 110: ...67864 827267864 NAMIBIA 08 197 267 864 NIGERIA 0800 726 7864 REUNION 262508869 RWANDA 9999 SENEGAL 800 00 0077 SOUTH AFRICA 0860 SAMSUNG 726 7864 SUDAN 1969 TANZANIA 0800 755 755 0685 889 900 UGANDA 0...

Page 111: ...If customer requests software installation and setup for the product If a service technician removes cleans dusts or foreign materials inside of the product If customer requests an installation addit...

Page 112: ...office for details of where and how they can take these items for environmentally safe recycling Business users should contact their supplier and check the terms and conditions of the purchase contrac...

Page 113: ...m darker areas to brighter areas on the screen Changes to the screen brightness are expressed with black and white variation and grey scale refers to the medium area between black and white Changing t...

Page 114: ...een It represents the level of display detail A higher resolution displays a greater amount of information on the screen and is suitable for performing multiple tasks at the same time E g A resolution...

Page 115: ...ntact SAMSUNG WORLD WIDE 105 Contrast 73 Copyright 7 Correct posture to use the product 17 D Display Time 88 F Fine 77 G Gamma 83 General 100 Green 80 I INFORMATION 91 Installation 22 L Language 87 M...

Page 116: ...Index Index 116 T Terminology 113 W What is a PC over IP 27...

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