Samsung ML-3050 Series, Manual

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9 .13
<Troubleshooting>
Wrinkles or
creases
• Ensure that the paper is loaded properly.
• Check the paper type and quality. See
page 5.2.
• Open the rear cover and try printing to the rear
cover (face-up).
• Turn over the stack of paper in the tray. Also
try rotating the paper 180° in the tray.
Back of printouts
are dirty
• The transfer roller may be dirty. See page 8.1.
• Check for leaking toner. Clean the inside of
the printer.
Solid color or
Black pages
• The toner cartidge may not be installed
properly. Remove the cartridge and reinsert.
• The toner cartidge may be defective and need
replacing. Install a new toner cartidge.
• The printer may require repair. Contact a
service representative.
Loose toner
• Clean the inside of the printer.
• Check the paper type and quality. See
page 5.2.
• Install a new toner cartidge. See page 8.4.
• If the problem persists, the printer may require
repair. Contact a service representative.
Character Voids
Character voids are white areas within
characters that should be solid black:
• If you are using transparencies, try another
type of transparency. Because of the
composition of the transparency, some
character voids may be normal.
• You may be printing on the wrong surface on
the paper. Remove the paper and turn it
around.
• The paper may not meet paper specifications.
See page 5.3.
Condition Suggested solutions
A
A
Common Windows problems
Note
Refer to Microsoft Windows 9x/Me/NT 4.0/2000/XP/2003
User’s Guide that came with your PC for further information on
Windows error messages.
Horizontal
stripes
If horizontally aligned black streaks or smears
appear:
• The toner cartidge may be installed
improperly. Remove the cartridge and
reinsert.
• The toner cartidge may be defective. Install a
new toner cartidge. See page 8.4.
• If the problem persists, the printer may require
repair. Contact a service representative.
Curl
If the printed paper is curled or paper does not
feed into the printer:
• Turn over the stack of paper in the tray. Also
try rotating the paper 180° in the tray.
• Try printing to rear cover.
Condition Suggested solutions
“File in Use”
message appears
during installation. Exit all software applications. Remove all
software from the StartUp Group, then restart
Windows. Reinstall the printer driver.
“Error Writing to
LPTx” message
appears.
• Ensure that the cables are connected
correctly, the printer is on.
• If bi-directional communication is not turned
on in the driver, it will also cause this
message.
“General Protection
Fault”, “Exception
OE”, “Spool32”, or
“Illegal Operation”
messages appear.
Close all other applications, reboot Windows
and try printing again.
“Fail To Print,” “A
printer timeout error
occurred,”
messages appear.
These messages may appear during printing.
Just keep waiting until the printer finishes
printing. If the message appears in standby
mode or after printing has been completed,
check the connection and/or whether an error
has occurred.
Condition Suggested solutions
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