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Finding the contact information for service
Settings
Support
About This TV
Try Now
You can view the address of the Samsung website, the call center phone number, your TV's model number, your TV's
software version, Open Source License and other information you may need to get service support from a Samsung
call agent or the Samsung website.
"
You can also view information by scanning the QR code of your TV.
"
You can also start this function by pressing and holding the
(
Play
) button for 5 or more seconds. Continue holding the
button until the customer information pop-up window appears.
Requesting service
Settings
Support
Request Support
Try Now
You can request service when you encounter a problem with the TV. Select the item matching the problem that
you encountered, and then select
Request Now
or
Schedule Appointment
Send
. Your service request will be
registered. The Samsung Contact Center will contact you to set up or confirm your service appointment.
"
You must agree to the terms and conditions for the service request.
"
This function may not be supported depending on the geographical area.
"
This function requires an Internet connection.
