Samsung KS8500K Page 92 E-Manual Download

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Getting Support

Get help directly from Samsung if you have a problem with your TV.

Support through Remote Management

Settings

Support

Remote Management

Try Now

You can use this feature to let Samsung Electronics diagnose your TV when you need assistance with your
TV. Set it to

. You will need to read and agree to the service agreement before using this feature.

This option requires an Internet connection.

What Does Remote Service Do?

Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can
remotely.

●

Diagnose

your TV

●

Adjust the TV settings

for you

●

Perform a factory reset

your TV

●

Install recommended

firmware updates

How does Remote Support Work?

Having a Samsung Tech remotely service your TV is easy.

Call the Samsung Contact Centre and ask for remote support.

Open the menu on your TV and go to the Support section.

Select Remote Management, and then read and agree to the service agreements. When the PIN
screen appears, provide the PIN number to the agent.

The agent accesses your TV.

Troubleshooting

You can get various solutions against troubles while watching TV. In case of unknown troubles, contact Samsung Contact Centre.

Summary of Contents for KS8500K

Page 1: ...or purchasing this Samsung product To receive more complete service please registeryour product at www samsung com register Model_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Serial No _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ ...

Page 2: ...k 14 Connecting Bluetooth Devices Connecting a Computer 15 Connecting through the HDMI port Screen sharing 15 Connecting through the Smart View app Content sharing Connecting a Mobile Device 16 Using Smart View Screen Mirroring or contents sharing 16 Connecting mobile devices without a wireless router Wi Fi Direct 16 Connecting a mobile device via Smart View App Switching between external devices ...

Page 3: ...grammes 45 Recording programmes 46 Managing the schedule recording list 46 Viewing recorded programmes Setting Up a Schedule Viewing 47 Setting up a schedule viewing for a channel 47 Editing a schedule viewing Using Timeshift Using the Channel List Editing channels 50 Re registering and deleting a channel 51 Editing registered channels 51 Locking Unlocking channels 51 Using Programme Rating Lock C...

Page 4: ...ough the USB device 75 Updating the TV automatically Protecting the TV from Hacking and Malicious Code 76 Checking the TV and connected storage for malicious code 76 Scanning viruses in real time 76 Checking a scanned list Using Other Functions 77 Running the accessibility functions 77 Enabling voice guides for the visually impaired 78 Audio Description 78 Watching TV broadcasts with subtitles 79 ...

Page 5: ...r Read Before Playing Photo Video or Music Files 107 Limitations on use of Photo Video and Music files 108 Supported external subtitles 108 Supported internal subtitles 109 Supported image formats and resolutions 109 Supported music formats and codecs 110 Supported video codecs Read After Installing the TV 113 Picture sizes and input signals 114 Installing an anti theft lock 114 Read before settin...

Page 6: ...ote does not pair to the TV automatically point it at the remote control sensor of the TV and then press and hold the buttons labelled and in the following figure simultaneously for 3 seconds or more The images buttons and functions of the Samsung Smart Remote may differwith the model For more information refer to About the Samsung Smart Remote Voice Interaction version Availability depends on the...

Page 7: ... and features Settings When the focus is moved a quick settings appears on the top of the menu You can quickly set frequently used functions Source You can select an external device connected to the TV For more information refer to Switching between external devices connected to the TV Search You can search data for channels programs movie titles and apps from Smart Hub The image may differwith th...

Page 8: ... voice against yourvoice commands This function is not available on certain models in specific geographical areas Selecting the desired voice s gender Settings System Expert Settings Voice Interaction Voice Gender You can select the desired voice s gender for response voice messages This function is not available on certain models in specific geographical areas Running Voice Interaction Say a comm...

Page 9: ...rranging or deleting channels Live TV Channel List All Channels Edit Change Number or Delete You can rearrange the order of channels or delete channels To change the order of a channel select it and then select Change Number To delete a channel select it and then select Delete This function is not available on certain models in specific geographical areas ...

Page 10: ...TV ANT IN AIR CABLE ANT IN SATELLITE Availability depends on the specific model Connecting to the Internet Can get access to the Internet through your TV Connecting Internet network Settings Network Open Network Settings Try Now Connect to an available network ...

Page 11: ...P type cable for the connection Shielded Twist Pair The TV will not be able to connect to the Internet if the network speed is below10 Mbps Establishing a wireless Internet connection Settings Network Open Network Settings Wireless Make sure that you have the wireless router s SSID name and password settings before attempting to connect ...

Page 12: ...PS in the network setup screen and then press the WPS or PBC button on the wireless router The TV is automatically connected to the Internet Checking the internet connection status Settings Network Network Status Try Now View the current network and Internet status Changing the name of the TV on a network Settings Network Device Name Try Now You can change the name of the TV on the network Select ...

Page 13: ...interferences among the USB ports or the wireless network may not work properly due to interferences from the peripherals and surroundings In this case use a USB extension cable Channel Bound Apps is not available when you set up mobile network If you have any problems using online services please contact your Internet service provider The mobile service providers and their devices that support th...

Page 14: ...ng it off and on again IP auto setting failed 1 Do the following or configure the IP Settings manually 2 Make sure that the DHCP server is enabled on the router and reset the router Unable to connect to the network 1 Check all IP Settings 2 After checking the DHCP server status must be active on the router remove the LAN cable and connect it again Connected to a local network but not to the Intern...

Page 15: ...er the correct password if required IP auto setting failed 1 Do the following or configure the IP Settings manually 2 Make sure that the DHCP server is enabled on the router Then unplug the router and plug it back in 3 Enter the correct password if required Unable to connect to the network 1 Check all IP Settings 2 Enter the correct password if required Connected to a local network but not to the ...

Page 16: ... IN AV IN Connect the component cable to the component input connections of the TV and the component output connectors of the device using component and AV adapters as shown in the image below Make sure to connect the same colour connectors together blue to blue yellow to yellow COMPONENT IN AV IN COMPONENT IN AV IN To use component equipment connect both a component cable blue and an AV cable yel...

Page 17: ...ter referencing the following figure and then connect the adapters between the COMPONENT AV IN port on your TV and the OUT port on an external device When connecting the cables be sure to match the colours between the cables and ports COMPONENT IN AV IN COMPONENT IN AV IN If you want to use AV composite equipment remove the component adapter ...

Page 18: ...ut and Output Connections Make proper audio connection between your TV and an external device Connecting with an HDMI ARC cable HDMI IN ARC Connecting with a digital audio optical cable DIGITAL AUDIO OUT OPTICAL ...

Page 19: ...same network For more information refer to Wireless Speaker Manager Settings Sound Expert Settings Wireless Speaker Manager Connecting Bluetooth Devices You can connect the TV or audio devices via Bluetooth communication For more information refer to Connection Guide Source Connection Guide This function is not available on certain models in specific geographical areas ...

Page 20: ...DVI HDMI IN DVI When you connect the PC set the port to PC For more information about the port settings refer to Editing external devices Connecting through the Smart View app Content sharing When the TV is connected through the Smart View programme on your PC you can easily play content for photos videos and audios through the TV For more information refer to Connection Guide Source Connection Gu...

Page 21: ...the mobile device off and then on and try again If there are multiple TVs you can easily select any of different TV names in Settings Network Device Name Connecting mobile devices without a wireless router Wi Fi Direct Settings Network Expert Settings Wi Fi Direct To use Wi Fi Direct the Wi Fi Direct function in the mobile device must be active Connecting a mobile device via Smart View App When yo...

Page 22: ...up message appears for easy switch to the media content list on the device Editing external devices Source You can change the port name for a connected external device or add it to Home Screen 1 Move the focus to a connected external device 2 Press the up directional button Then the following functions can be used Note that available functions may differwith the port type Edit Can change the port ...

Page 23: ...rnet Use an HDMI cable with a thickness of 17 mm or less Using a non certified HDMI cable may result in a blank screen or a connection error Some HDMI cables and devices may not be compatible with the TV due to different HDMI specifications This TV does not support HDMI Ethernet Channel Ethernet is a LAN Local Area Network built with coaxial cables standardised by the IEEE Try a cable shorter than...

Page 24: ...nt with other network based devices such as those in an IP Internet Protocol storage system sharing may not be supported due to the network s configuration quality or functionality for example if the network has an NAS Network Attached Storage device Connection notes for mobile devices To use the Smart View function the mobile device must support a mirroring function such as AllShare Cast or Smart...

Page 25: ... Remote Voice Interaction version This function may not be supported depending on the model or geographical region This function is available for the remote control with a microphone Directional pad up down left right Select ...

Page 26: ...tching content detailed programme information appears Return Press to return to the previous menu When pressed for1 second or more the running function is terminated When pressed while you are watching a programme the previous channel appears Smart Hub Press to return to the Home Screen Play Pause When pressed the playback controls appear Using these controls you can control the media content that...

Page 27: ...About the Samsung Smart Remote This function may differwith the model or geographical region Directional pad up down left right Select ...

Page 28: ... TV s menu Select Selects or runs a focused item When pressed while you are watching content detailed programme information appears Return Press to return to the previous menu When pressed for1 second or more the running function is terminated When pressed while you are watching a programme the previous channel appears Smart Hub Press to return to the Home Screen Play Pause When pressed the playba...

Page 29: ...s togetherwith Samsung Smart Remote Source Universal Remote Setup You can control external devices connected to the TV by using the remote control For this purpose register external devices by following the instructions on the screen Availability depends on the specific model You can also use the Anynet HDMI CEC function to operate external Samsung devices with your TV s remote control without any...

Page 30: ...ical areas If your device was not detected position the keyboard close to the TV and then select Refresh The TV scans for available devices again Using the keyboard Keyboard Remote Control Functions Directional keys Moves the focus Windows key Displays the TV settings Enter key Selects or runs a focused item ESC key Returns to the previous screen F1 F2 F3 F4 key Colour buttons F5 key Launches the ...

Page 31: ...Keyboard Use the QWERTY keyboard to enter text on your TV The image may differwith the model and geographical area Using additional functions Select on the QWERTY keyboard screen The following options are available Recommend text Reset recommended text data Predict Next Character when using direction buttons Language This function is not available on certain models in specific geographical areas ...

Page 32: ...ave an account with the service provider or a Samsung account For more information refer to Using a Samsung account To use this feature the TV must be connected to the Internet Some Smart Hub features may not be available depending on the service provider language or region Smart Hub service outages can be caused by disruptions in your Internet service You can view the entire text of the Terms Pol...

Page 33: ...ut Sound Mode You can select a sound mode to optimise your listening experience PIP While using a connected external device you can watch a TV broadcast in a small picture in picture PIP window This function is not available on certain models in specific geographical areas Network You can view the current network and Internet status Sleep Timer You can automatically shut off the TV after a pre set...

Page 34: ...n Smart Hub When you set Autorun Smart Hub to On you can display Home Screen automatically Launching the last used app automatically Settings System Expert Settings Autorun Last App If Autorun Last App is set to On the last used app is automatically run when you turn on the TV Testing Smart Hub connections Settings Support Self Diagnosis Start Smart Hub Connection Test This function is not availab...

Page 35: ...t samsung com Once you have an account you can use the same ID on both the TV and the Samsung website Creating a Samsung account from the create account screen Settings System Samsung Account Create Account You can create the Samsung account by following the on screen instructions If you want to review the Terms and Conditions select View Details If you want your account to be protected select Pro...

Page 36: ...nformation you must be logged in to your Samsung account Managing payment information saved on the TV Settings System Samsung Account Payment Info To managing the payment information you must be logged in to your Samsung account Deleting a Samsung account from the TV Settings System Samsung Account Remove Account To remove the account information you must be logged in to your Samsung account ...

Page 37: ...S GAMES My Games Spotlight All Games Controller Trending The image may differwith the model and geographical area You can install or run games The installed games are stored in My Games This function is not available on certain models in specific geographical areas ...

Page 38: ...ll a game on a USB device You can play a game installed on a USB device only when the USB device is connected to the TV If the USB device is disconnected during game playing the game is terminated You cannot play the game installed on the USB device on a PC or another TV Running an installed game To run a game select Games My Games Managing purchased or installed games On My Games screen move the ...

Page 39: ...elect My Games Options Lock Unlock The check boxes appear for individual games 2 Select a game to lock or unlock To lock a game check on it To unlock the game release the check 3 Select Done Then the selected game is locked or unlocked Automatically updating games The installed games can be automatically updated If you do not want automatic update set My Games Options Auto Update to Off Only while...

Page 40: ... the model and geographical area You can enjoy a wide range of content including news sports weather and games by installing the corresponding apps on your TV To use this feature the TV must be connected to the Internet When Smart Hub is launched for the first time the default apps are automatically installed The default apps may differwith the geographical area ...

Page 41: ... is insufficient you can install an app on a USB device You can run an app installed on a USB device only when the USB device is connected to the TV If the USB device is disconnected while an app is running the app is terminated You cannot run an app installed on the USB device on a PC or another TV Launching an app You can run the selected app on My Apps screen The icons below appear in the selec...

Page 42: ... the app to the desired direction 4 Press the Select button 5 Select Done Then the movement is finished This function is not available on certain models in specific geographical areas Removing an app 1 Select My Apps Options Delete 2 Select an app to delete 3 Select Delete Then the selected app is deleted Ensure that the related app data is also removed when you remove an app Updating apps 1 Selec...

Page 43: ...an set the star score by using the left or right directional button on the detailed information screen Using other app features and functions Settings Broadcasting Expert Settings Channel Bound Apps Through an app that handles broadcasting channels you can receive programme information and use corresponding services This function is only available when an app supporting Channel Bound Apps is insta...

Page 44: ... download a copy of the e Manual from Samsung s website Words in blue e g Picture Mode indicate a menu item Using the buttons in the e Manual Search Index Availability depends on the area or language Recent pages Try Now Allows you to access the corresponding menu item and try out the feature right away Link Allows you to access the corresponding reference page Some menu screens cannot be accessed...

Page 45: ...ce smartphone camera PC etc Source Samsung USB Samsung USB FilterBy All SortBy Title Options The image may differwith the model and geographical area You can play media content saved on storage devices such as USB devices mobile devices and cameras on the TV Try Now You cannot play media content if the content or the storage device is not supported by the TV For more information refer to Read Befo...

Page 46: ...several functions may be restricted The content may not be played smoothly due to the network communication problems In this case use a USB device When a USB device is connected to the USB port a pop up message appears for easy switch to the media content list on the device Functions on the media content list screen You can use the following functions on the media content list screen of a storage ...

Page 47: ... depending on the model or geographical region This function is available for the remote control with a microphone The image may differwith the model and geographical area When you run Voice Interaction the Voice Interaction User Guide appears at the screen This Guide is different for each language supported by Voice Interaction ...

Page 48: ...pecific geographical areas Selecting the desired voice s gender Settings System Expert Settings Voice Interaction Voice Gender You can select the desired voice s gender for response voice messages This function is not available on certain models in specific geographical areas Running Voice Interaction Say a command while the button is pressed and release the button Then the voice command is identi...

Page 49: ...the remote control A pop up window listing the following functions appears Scheduled viewing After selecting Schedule Viewing you can schedule viewing for a broadcast scheduled programme For more information about watching or Schedule Viewing refer to Setting Up a Schedule Viewing Scheduled recording After selecting Schedule Recording you can schedule recording for a broadcast scheduled programme ...

Page 50: ...rogrammes Record a current or upcoming programme using a USB device instead of a video recorder The appears next to the recording scheduled programmes and channels This function is not available on certain models in specific geographical areas Read all precautions before using the recording feature Refer to Before Using the Recording and Timeshift Functions for more information Recording programme...

Page 51: ... Manager or Recordings Scheduled Schedule Recording Managing the schedule recording list Live TV Schedule Manager or Recordings Scheduled Edit Canceling a schedule recording Live TV Schedule Manager or Recordings Scheduled Remove Viewing recorded programmes Live TV Recordings Scheduled Select the file containing the recording from the list The file is played back Buttons that appear are different ...

Page 52: ...up menu that appears Using the schedule viewing options on the programme info window Press the Select button while watching TV The Programme Info window appears Select a programme that will be broadcast using the left or right directional buttons Press and hold the Select button and then select Schedule Viewing to schedule viewing of that programme Using shedule viewing to view on a specified date...

Page 53: ...dels in specific geographical areas To activate the Timeshift function while watching TV press the Select button and then select on the Programme Info window For more information about buttons refer to Buttons and functions available while recording a programme or Timeshift Using the Channel List Change the channel or check programmes on other digital channels Live TV Channel List By using the Cha...

Page 54: ... available options may differwith the broadcast signal All Channels Displays the channels that have been automatically searched Favourites Displays favourites list 1 to 5 Category Sorts the list so that it includes channels of a selected genre only However Category can only be used channels contain the genre information Sort Sorts the list by Channel Number or by Name Digital channels only Aerial ...

Page 55: ...a channel select it and then select Delete To remove all channels select Select All and then select Delete Adding back removed channels You can add back removed channels from the Edit Channel list only Removed channels are displayed in grey in the All Channels list To display the Edit Channel list select Live TV Channel List All Channels Edit Then to add back a removed channel select it and then s...

Page 56: ...n ensure that Channel Lock Settings Broadcasting Channel Lock is set to On Try Now Using Programme Rating Lock Settings Broadcasting Programme Rating Lock Try Now This function is not available on certain models in specific geographical areas The Programme Rating Lock blocks programmes with ratings higher than those desired This is useful for controlling what children watch on TV This will not fun...

Page 57: ...favourites list 6 Select Then the selected channel is registered in the favourites list After moving a focus to an one channel press and hold the Select button Add to Favourites screen appears You can also register channels as favourites on Add to Favourites screen Viewing and selecting channels on favourites lists only Live TV Channel List 1 Press the right directional button on your remote contr...

Page 58: ...eas Rearranging a favourites list Select the channels and then select Change order The Change order highlight appears Press the up down directional buttons to indicate the new location for the channels Press the Select button to set the channels into their new location This function is not available on certain models in specific geographical areas Renaming a favourites list Select favourite list y...

Page 59: ...ng Sports Mode you can view highlights extracted from the recorded sporting event automatically or manually Enabling Sports Mode changes Picture Mode to Stadium and Sound Mode to Stadium and disables some Picture and Sound menus This function is not available on certain models in specific geographical areas The actual name may differwith the geographical area Choosing the sports type Settings Pict...

Page 60: ...fic geographical areas The performance of Auto Highlights depends on the characteristics of the transmitted signal It is advisable to use Auto Highlights only while watching a soccer game If you use this function for other sporting events it may display irrelevant picture frames Viewing a game recorded in sports mode You can view a recorded game saved on a USB storage device This function is not a...

Page 61: ...ngs Settings Broadcasting Expert Settings Try Now Reading digital text Settings Broadcasting Expert Settings Digital Text You can use this function when you watch a broadcast that includes both text and multimedia content This function is not available on certain models in specific geographical areas Multimedia and Hypermedia Information Coding Experts Group MHEG is an International standard for d...

Page 62: ...ions functions differently for analogue and digital channels Selecting a Language Settings Broadcasting Expert Settings Audio Options Audio Language The available language may differwith the broadcast Selecting a Audio Format Settings Broadcasting Expert Settings Audio Options Audio Format The supported audio format may differwith the broadcast programme This option is only available on digital ch...

Page 63: ...ot available in all geographical areas The actual name may differwith the geographical area Country Area or Country The list of countries areas displayed on the TV s screen may differwith the geographical area Tuning broadcast signals manually Settings Broadcasting Expert Settings Manual Tuning You can scan for all the channels manually and store the scanned channels in the TV To stop scanning sel...

Page 64: ...ch to scan for analogue channels Then select Store to store the scanned channels in the TV This function is only available for analogue broadcasts Channel mode P programme mode When tuning is complete the broadcasting stations in your area have been assigned to position numbers from P0 to P99 You can select a channel by entering the position number in this mode C aerial channel mode S cable channe...

Page 65: ...stem Settings Broadcasting Expert Settings Satellite System You can configure a set of satellite dish settings before performing a channel scan This function is not available on certain models in specific geographical areas Changing teletext language Settings Broadcasting Expert Settings Teletext Language You can set or change the teletext language To watch the teletext broadcast in your preferred...

Page 66: ...ard Is the default mode suitable for general viewing environments Natural Reduces eye strain for comfortable viewing experience Movie Is suitable forwatching TV or movies in a dark place Configuring advanced picture settings Settings Picture Expert Settings Try Now Configure the screen settings to your taste by using the following functions Backlight Brightness Contrast Sharpness Colour Tint G R A...

Page 67: ...fer to Supported Resolutions for UHD Input Signals For the SUHD models each HDMI connection can be individually optimised for HDMI UHD Color For the UHD models make sure to connect to the HDMI IN 1 port of the TV When you connect the TV to the external device that supports only UHD 24 or 30 Hz frequency or any FHD frequency the HDMI UHD Color function may not be available In this case set HDMI UHD...

Page 68: ...n result in lower PIP picture quality The PIP function is only available under the following conditions 1 The main screen s source is a Component or HDMI connection 2 The input resolution is less than FHD Full HD The PIP window supports digital channels only and does not support UHD channels Viewing a HDR mode Settings Picture Expert Settings HDR Mode Automatically provide an optimal HDR effect ba...

Page 69: ...ter images on the screen If the TV is used for commercial use or is otherwise not used in accordance with the operating instructions then damage to the screen caused by screen burn in is not covered byyourWarranty Referto yourWarranty Card orWarranty information in user manual forfull details Supported picture sizes differwith the input signal For more information about supported picture sizes ref...

Page 70: ...ng the picture to the screen Settings Picture Picture Size Fit to screen The availability of this function depends on the Picture Size Adjusting the picture size and or position Settings Picture Picture Size Zoom Position The availability of this function depends on the Picture Size Using the Indian Cinema Mode Settings Picture Special Viewing Mode Indian Cinema Mode When you set Indian Cinema Mod...

Page 71: ...nction is not available when you are listening to audio through external speakers Whether Soccer Mode or Sports Mode is displayed depends on the area Configuring advanced sound settings Settings Sound Expert Settings Try Now You can personalise the sound quality by adjusting the following settings Balance Equaliser Sound Mirroring This function is dependent on the specific model Wireless Speaker M...

Page 72: ...t Sound Standard audio signals are sampled at 48 kHz while HD audio signals are sampled at 96 kHz Some S PDIF receivers may not be compatible with HD audio format The HD audio signals available on the TV are not available on external audio players connected via HDMI Bluetooth orWi Fi networks If you want to use the volume control of a connected source device to control the sound deactivate Auto Vo...

Page 73: ...tooth audio device place the device closer to the TV and then select Refresh When you turn on a paired Bluetooth audio device the TV detects it automatically and then displays a pop up window Use this pop up window to activate deactivate the Bluetooth audio device The sound quality may be affected by the condition of yourwireless network To connect a Samsung audio device that supports TV SoundConn...

Page 74: ...tiroom Link Settings You can hear the TV sound after configuration of the surround effect through Multiroom speaker This function is not available on certain models in specific geographical areas The Multiroom Link function is only available when at least one Samsung Multiroom Link compatible speaker is connected to the TV The Multiroom Link function is deactivated when you activate Smart View Scr...

Page 75: ...ime the power is disconnected Setting the clock using digital broadcast info Settings System Time Clock Clock Mode Auto This function works only when the TV s antenna jack is connected to either an antenna or a cable output and is receiving digital broadcasts Depending on the broadcast signal the displayed time may differ The accuracy of the time information received may differwith the channel and...

Page 76: ... time through a network connection This function is only available if Clock Mode is set to Auto and the TV is connected to the Internet though a local area network Time Offset adjusts the time if the TV fails to receive time information through normal digital broadcast signals Using the timers Using the sleep timer Settings System Time Sleep Timer You can use this function to automatically shut of...

Page 77: ...f the selected USB device does not contain media contents or a folder has not been specified No slideshow starts if there is only one image file on the USB device Folders with long names cannot be selected Make sure to use different folder names for multiple USB devices Use a USB memory stick or multi card reader On Timer may not work with certain battery powered USB devices MP3 players or PMPs be...

Page 78: ...y Now You can adjust the brightness level of the TV and prevent overheating to reduce overall power consumption Eco Sensor Try Now Automatically adjusts the brightness level of the TV according to the ambient light level to reduce power consumption If the Eco Sensor has adjusted the screen s brightness level you can select Min Backlight to manually adjust the minimum screen brightness Energy Savin...

Page 79: ...rt HDMI CEC For more information refer to Controlling External Devices with the Samsung Smart Remote Using the Universal Remote Anynet cannot be used to control external devices that do not support HDMI CEC Anynet devices must be connected to the TV with an HDMI cable Note that some HDMI cables may not support Anynet HDMI CEC The TV remote control may not work under certain circumstances If this o...

Page 80: ...ating through the USB device Settings Support Software Update Update now After downloading the update file from the website and storing it on a USB device connect the USB device to the TV for update Save the update package in the USB device s top level folder Otherwise the TV will not be able to locate the update package Updating the TV automatically Settings Support Software Update Auto Update Th...

Page 81: ...malicious code is found the results of the scan will appear on the screen This result window displays all malicious code found You can quarantine isolate the code that prevents it from executing 1 Select all the malicious code to quarantine 2 Select Isolate These options relocate the selected malicious code to the Isolated List The Isolated List displays all quarantined malicious codes Scanning vi...

Page 82: ...to On With Voice Guide on the TV provides voice guides for channel change volume adjust information on current and upcoming programmes schedule viewing other TV functions and various content on Web Browser in Search The Voice Guide is provided in the language that is specified on the Language screen However some languages are not supported by Voice Guide even though they are listed in the Language...

Page 83: ...ngs System Accessibility Subtitle Set Subtitle to On Then you can watch the programme with the subtitle displayed The actual name may differwith the geographical area Subtitle or Caption Subtitles may not be displayed by programmes that do not support subtitles This function is not available on certain models in specific geographical areas The TV cannot control or modify DVD or Blu ray subtitles T...

Page 84: ... transparency Settings System Accessibility Settings Menu Transparency Try Now You can adjust the menu s transparency Setting High Contrast to On automatically switches the menu display mode to opaque You cannot manually change the Settings Menu Transparency settings White text on black background high contrast Settings System Accessibility High Contrast Try Now You can change major service screen...

Page 85: ...screen press the button twice To exit press and hold the button This function is not available on certain models in specific geographical areas Listening to the TV through Bluetooth devices forthe hearing impaired Settings System Accessibility Multi output Audio Try Now You can turn on both of the TV speaker and Bluetooth devices at the same time When this function is active you can set the volume...

Page 86: ...ress the following buttons on the remote control to reset the PIN to 0000 VOL Volume Up Volume Down Volume Up On the standard remote control Volume Up RETURN Volume Down RETURN Volume Up RETURN Checking Notifications Settings System Expert Settings View Notifications You can view the list of event messages generated by the TV View Notifications appear on the screen when events such as an update re...

Page 87: ...reas The colour of the TV s light may differ by the model Registering the TV as a DivX certified device watching for pay DivX movies Settings System Expert Settings DivX Video On Demand Digital Rights Management DRM functions as a technical security mechanism to protect the content provider s copyright You can watch recorded movies or free DivX movies without registration Visit the DivX website ht...

Page 88: ... Reset For more information on Setup refer to the user manual that came with the TV Enabling game mode Settings Picture Special Viewing Mode Game Mode Try Now The game mode is not available for normal TV viewing The screen may shake somewhat When the Game Mode is enabled Picture Mode and Sound Mode are switched to Game automatically To use a different external device first disconnect the game cons...

Page 89: ...untry HbbTV is not available when Timeshift is running orwhen a recorded video is being played back An application on HbbTV may malfunction temporarily depending on the circumstances of the broadcast station or application provider An application is only available for use on HbbTV when the TV network is connected to an external network The application may malfunction depending on the network condi...

Page 90: ...play at the current page in the case that there are several secondary pages that follow automatically To undo press it again Colour buttons red green yellow blue If the FASTEXT system is used by the broadcasting company the different topics on a Teletext page are colour coded and can be selected by coloured buttons Press the colour corresponding to the topic of your choice A new colour coded page ...

Page 91: ...Typical Teletext page Part Contents A Selected page number B Broadcasting channel identity C Current page number or search indications D Date and time E Text F Status information FASTEXT information ...

Page 92: ...oes Remote Service Do Samsung Remote Support service offers you one on one support with a Samsung Technician who can remotely Diagnose your TV Adjust the TV settings foryou Perform a factory reset your TV Install recommended firmware updates How does Remote Support Work Having a Samsung Tech remotely service your TV is easy 1 Call the Samsung Contact Centre and ask for remote support 2 Open the me...

Page 93: ...an request a service when you encounter a problem with the TV Select the item matching the problem that you encountered and then select Request Now or Schedule Appointment Send Your service request will be registered You should agree to the terms and conditions for the service request Diagnosing the TV operation You can see the output status forvideo and audio data In addition you can configure th...

Page 94: ...our If the colour on your Samsung television screen is not correct or the black and white colours are off run Start Picture Test Settings Support Self Diagnosis Start Picture Test If the test results indicate that the problem is not caused by the TV do the following Confirm that the video input connectors are connected to the correct external device video output connectors Check the other connecti...

Page 95: ...e sure that the aerial cable or cable TV cable is firmly connected If you have a cable or satellite box confirm that it is plugged in and turned on Unable to find a Channel If your TV is not connected to a cable or satellite box run Auto Tuning Settings Broadcasting Auto Tuning The TV image does not look as good as it did in the store Store displays are all tuned to digital HD high definition chan...

Page 96: ...e Picture menu and then adjust the Picture Mode Brightness Sharpness and Colour settings See if Energy Saving Mode Settings System Eco Solution Energy Saving Mode has been enabled Try resetting the picture Settings Picture Expert Settings Reset Picture There is a dotted line on the edge of the screen Change Picture Size to 16 9 Standard Change the cable or satellite box resolution The picture is b...

Page 97: ...r If you are using an external device check the device s audio output option For example you may need to change your cable box s audio option to HDMI if the box connected to your TV is using an HDMI cable To listen to the computer sound connect the external speaker to the computer s audio output connector If your TV has a headphone jack make sure there is nothing plugged into it Reboot the connect...

Page 98: ...ome channels may not have subtitle data The actual name may differwith the geographical area Subtitle or Caption The picture is distorted The compression of the video content may cause picture distortions This is especially true with fast moving pictures from sports programmes and action movies A weak signal can cause picture distortions This is not a problem with the TV The picture quality is low...

Page 99: ... 802 11g wireless G operates at a frequency of 2 4 GHz This frequency is widely used by many cordless phones microwave ovens baby monitors garage doors and otherwireless devices Reduce interference by not using or turning off wireless devices that use the 2 4 GHz frequency Instead use devices that communicate via the 5 0 GHz frequency The software update over the Internet has failed Check the netw...

Page 100: ...ings Anynet HDMI CEC to Off The message Connecting to Anynet device or Disconnecting from Anynet device appears on the screen You cannot use the remote control when you are configuring Anynet or switching to a viewing mode Use the remote control after the TV has completed the Anynet configuration or has switched to a viewing mode The Anynet device won t play You cannot use the play function when S...

Page 101: ...is may help resolve the problem The problem Try this Some files can t be played This problem may occurwith high bitrate files Most files can be played back but you might experience problems with high bitrate files I Want to Reset the TV Initialise the settings to factory defaults Reset Path Description Reset Settings Settings Support Self Diagnosis Reset Reset Picture Sound Broadcasting and all ot...

Page 102: ... Supported message appears The output resolution of the attached device is not supported by the TV Check the TV s supported resolutions and adjust the external device s output resolution accordingly The Subtitles item in the TV menu is greyed out When an external device is connected with an HDMI or Component cable the Subtitle is unavailable Adjust the subtitle setting on the external device The a...

Page 103: ...ith 90 degree connectors There are small particles on the TV s bezel This is part of the product s design and is not a defect The PIP is not available PIP is available only when an external device is connected with an HDMI or Component cable Note that the function is unavailable when the Smart Hub is active or the Sports Mode is On A POP TV s internal banner ad appears on the screen Change the Usa...

Page 104: ...ock You can set up a maximum total of 30 Schedule Viewing and Schedule Recording entries Recordings are DRM protected and therefore cannot be played back on a computer or on a different TV In addition these files cannot be played back on your TV if its video circuit has been replaced A USB hard drive with a speed of 5 400rpm or above is recommended However RAID type USB hard drives are not support...

Page 105: ...ecording is in progress the screen will go blank until the change is made In this case recording will resume but will not be available When using the Record or Schedule Recording function the actual recording may start a second or two later than the specified time If the Schedule Recording function is operating while a recording is being made on an HDMI CEC external device the priority is given to...

Page 106: ...es The Timeshift function is not available for locked channels Time shifted videos are played according to the TV settings The Timeshift function may be terminated automatically once it reaches its maximum capacity The Timeshift function requires at least 1 5GB of free space available on the USB storage device Supported broadcasting audio options Audio Type Dual Sound Default Mono Mono Automatic c...

Page 107: ...ut signals while the HDMI connection with HDMI UHD Color set to On supports up to UHD 50P 60P 4 4 4 and 4 2 2 input signals If HDMI UHD Color is set to Off Frame rate fps Colour Depth Chroma Sampling RGB 4 4 4 YCbCr 4 4 4 YCbCr 4 2 2 YCbCr 4 2 0 50 60 8 bit O If HDMI UHD Color is set to On Frame rate fps Colour Depth Chroma Sampling RGB 4 4 4 YCbCr 4 4 4 YCbCr 4 2 2 YCbCr 4 2 0 8 bit O O O O 50 60...

Page 108: ... differs with the language chosen voice volume and ambient noise levels in the surrounding area Voice Text Input requires that you agree to any third party app s voice privacy policy You must agree to the following privacy notices before using Interactive Voice Interaction Voice Interaction Privacy Notice Nuance Privacy Notice Requirements for using Voice Interaction The Voice Interaction rate dif...

Page 109: ...on Application services may be provided in English only and available content may differwith the area For more information about applications visit the applicable service provider s website An unstable Internet connection may cause delays or interruptions In addition applications may terminate automatically depending on the network environment If this occurs check your Internet connection and try ...

Page 110: ...ted With websites that have scrollable windows scrolling a window can result in corrupted characters ActiveX is not supported Certain options are not accessible in Link Browsing mode Switch to Pointer Browsing to activate those options Only a limited number of fonts are supported Certain symbols and characters may not be displayed properly The response to remote commands and the resulting on scree...

Page 111: ... not commence after PIP is disabled In this case you will have to reload the page Embedded videos in a web page cannot be played at the same time while the PIP picture in picture function is operating If the Clock Settings System Time Clock has not been set the browsing history will not be saved The browsing history is saved from latest to oldest with the oldest entries being overwritten first Dep...

Page 112: ...rt We recommend that you use an external hard drive with its own power adapter Certain digital cameras and audio devices may not be compatible with the TV If there are multiple USB devices connected to the TV the TV might not be able to recognise some or all the devices USB devices that use high power input should be connect the USB 5V 1A port The TV supports the FAT exFAT and NTFS file systems Af...

Page 113: ...D sub or txt SubStation Alpha ssa Advanced SubStation Alpha ass Powerdivx psb SMPTE TT Text xml Supported internal subtitles Name Container Xsub AVI SubStation Alpha MKV Advanced SubStation Alpha MKV SubRip MKV VobSub MKV MPEG 4 Timed text MP4 TTML in smooth streaming MP4 SMPTE TT Text MP4 SMPTE TT PNG MP4 ...

Page 114: ...Format Codec Note mp3 MPEG MPEG1 Audio Layer 3 m4a mpa aac MPEG4 AAC flac FLAC FLAC Supports up to 2 channels ogg OGG Vorbis Supports up to 2 channels wma WMA WMA Supports up to 10 Pro 5 1 channels WMA lossless audio is not supported Supports up to the M2 profile wav wav wav mid midi midi midi Supports type 0 and type 1 Seek is not supported Supports USB device only ape ape ape aif aiff AIFF AIFF ...

Page 115: ... 3 11 4 5 6 3gp vro ASF MP4 MPEG4 SP ASP 60 Dolby Digital LPCM mpg mpeg ts 3GP MOV FLV Window Media Video V9 VC1 ADPCM IMA MS AAC HE AAC tp trp VRO VOB MPEG2 1920 x 1080 20 WMA Dolby Digital Plus mov flv PS TS MPEG1 MPEG MP3 DTS Core LBR vob svi SVAF Microsoft MPEG 4 v1 v2 v3 G 711 A Law μ Law m2ts mts Window Media Video V7 WMV1 V8 WMV2 30 divx H 263 Sorrenson VP6 webm WebM VP8 1920 x 1080 60 20 V...

Page 116: ...othly because of data transmission speeds Some USB digital camera devices may not be compatible with the TV HEVC codec is only available in MKV MP4 TS containers Video decoders H 264 FHD is supported up to Level 4 1 does not support FMO ASO RS H 264 UHD is supported up to Level 5 1 HEVC FHD is supported up to Level 4 1 and HEVC UHD is supported up to Level 5 1 VC1 AP L4 is not supported All video ...

Page 117: ...t supported QCELP and AMR NB WB are not supported Vorbis is supported for up to 5 1 channels Dolby Digital Plus is supported for up to 5 1 channels The DTS LBR codec is only available for MKV MP4 TS containers The supported sample rates are 8 11 025 12 16 22 05 24 32 44 1 and 48 KHz and differwith the codec ...

Page 118: ...Digital channel 1080i 1080p 16 9 Standard Custom 4 3 Digital channel 3840 x 2160p 24 30 Hz 16 9 Standard Custom Digital channel 3840 x 2160p 50 60 Hz 16 9 Standard Custom Digital channel 4096 x 2160p 16 9 Standard Custom HDMI 720p 16 9 Standard Custom 4 3 HDMI 1080i 1080p 16 9 Standard Custom 4 3 HDMI 3840 x 2160p 16 9 Standard Custom HDMI 4096 x 2160p 16 9 Standard Custom USB 720p 16 9 Standard C...

Page 119: ... ac communication protocols Samsung recommends using IEEE 802 11n Video files stored on a device connected to the TV via Home Network may not play back smoothly IEEE 802 11 ac communication protocol is not available on certain models To use wireless Internet the TV must be connected to a wireless router or modem If the wireless router supports DHCP the TV can use a DHCP or static IP address to con...

Page 120: ...ification specifications Samsung TVs do not support WEP or TKIP security encryption in networks running in the 802 11n mode If the wireless router supports WPS Wi Fi Protected Setup you can connect the TV to your network using PBC Push Button Configuration or a PIN Personal Identification Number WPS automatically configures the SSID and WPA key settings The TV cannot connect to non certified wirel...

Page 121: ...resolution not included in the tables can result in a blank screen or just the power indicator turning on Refer to the user manual of your graphics card for compatible resolutions IBM Resolution Dots x lines Display format Horizontal Frequency KHz Vertical frequency Hz Clock frequency MHz Polarity horizontal vertical 720 x 400 70 Hz 31 469 70 087 28 322 MAC Resolution Dots x lines Display format H...

Page 122: ...600 75 Hz 46 875 75 000 49 500 1024 x 768 60 Hz 48 363 60 004 65 000 1024 x 768 70 Hz 56 476 70 069 75 000 1024 x 768 75 Hz 60 023 75 029 78 750 1152 x 864 75 Hz 67 500 75 000 108 000 1280 x 720 60 Hz 45 000 60 000 74 250 1280 x 800 60 Hz 49 702 59 810 83 500 1280 x 1024 60 Hz 63 981 60 020 108 000 1280 x 1024 75 Hz 79 976 75 025 135 000 1366 x 768 60 Hz 47 712 59 790 85 500 1440 x 900 60 Hz 55 93...

Page 123: ... 1080i 60 Hz 33 750 60 000 74 250 1920 x 1080i 50 Hz 28 125 50 000 74 250 1920 x 1080 60 Hz 67 500 60 000 148 500 1920 x 1080 50 Hz 56 250 50 000 148 500 1920 x 1080 30 Hz 33 750 30 000 74 250 1920 x 1080 25 Hz 28 125 25 000 74 250 1920 x 1080 24 Hz 27 000 24 000 74 250 3840 x 2160 24 Hz 54 000 24 000 297 000 3840 x 2160 25 Hz 56 250 25 000 297 000 3840 x 2160 30 Hz 67 500 30 000 297 000 3840 x 21...

Page 124: ...ay disconnect depending on the distance between them A Bluetooth device may hum or malfunction When a part of your body is in contact with the receiving transmitting system of the Bluetooth device or the TV When the device is subject to electrical variation from obstructions caused by a wall corner or office partitioning When the device is exposed to electrical interference from same frequency ban...

Page 125: ...low Rewind or Slow Forward Allows you to play the video slowly 1 8 1 4 1 2 backward or forward by selecting the or button To increase the rewind or forward speed in slow mode up to 3 times select the button repeateldy To return to normal speed select the button or press the button Previous Next Views the previous or the next the multimedia content Rewind Fast Forward Rewinds or fast forwards the m...

Page 126: ...hoto file To pause the background music select Background Music on playback screen Information Displays detailed information about the current multimedia content Subtitles Controls the subtitles of the video Subtitles Turns the subtitles on or off Language Sets the subtitle language Sync Adjusts the synchronisation when the video and the subtitles are not synchronised Reset Sync Resets the subtitl...

Page 127: ... TV to automatically save highlights without user intervention Select Settings Picture Special Viewing Mode Sports Mode and then set Auto Highlights to On For more information about Auto Highlights refer to Extracting highlights automatically Highlights Player Displays the Highlights Player screen and plays the highlights saved in the recorded file automatically or manually Highlights Player is no...

Page 128: ...imeshift You can pause and rewind live TV Stop Recording Stop Timeshift Go to Live TV Using the buttons on the remote control while recording a programme Pause Play You can use the following functions when the video is paused With the video paused the TV does not play audio Slow Motion Plays the video in half speed by pressing the button in pause mode Rewind Fast Forward This function is not avail...

Page 129: ...ctured under license from DTS Inc DTS the Symbol DTS in combination with the Symbol DTS Premium Sound 5 1 DTS Digital Surround DTS Express and DTS Neo2 5 are registered trademarks or trademarks of DTS Inc in the United States and or other countries ⓒ DTS Inc All Rights Reserved Manufactured under license from Dolby Laboratories Dolby Dolby Audio and the double D symbol are trademarks of Dolby Labo...

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