Samsung HW-Q950A/ZA Full Manual Download Page 1

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FULL MANUAL

HW-Q950A

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Summary of Contents for HW-Q950A/ZA

Page 1: ...FULL MANUAL HW Q950A Imagine the possibilities Thank you for purchasing this Samsung product To receive more complete service please registeryour product at www samsung com register ...

Page 2: ...modifications not expressly approved by the party responsible for compliance could void the user s authority to operate this equipment This product satisfies FCC regulations when shielded cables and connectors are used to connect the unit to other equipment To prevent electromagnetic interference with electric appliances such as radios and televisions use shielded cables and connectors for connect...

Page 3: ...ay become hot This unit is designed for continuous use To fully turn off the unit disconnect the AC plug from the wall outlet Unplug the unit if you intend to leave it unused for a long period of time 2 During thunderstorms disconnect the AC plug from the wall outlet Voltage peaks due to lightning could damage the unit 3 Do not expose the unit to direct sunlight or other heat sources This could le...

Page 4: ... Rear of Subwoofer and Surround Speakers 15 Auto EQ 16 05 Using a wired connection to the tv 17 Method 1 Connecting with HDMI 17 Connecting the TV that supports HDMI ARC Audio Return Channel 17 Method 2 Connecting using an Optical Cable 18 06 Using a wireless connection to the TV 19 Method 1 Connecting via Bluetooth 19 Method 2 Connecting via Wi Fi 20 07 Connecting an External Device 21 Method 1 C...

Page 5: ...round Speakers on a Wall 30 11 Installing the Soundbarabove a TV Stand 30 Component 30 12 Software Update 31 Auto Update 31 USB Update 31 Initialization 32 13 Troubleshooting 32 14 License 34 15 Open Source License Notice 34 16 Important Notes About Service 34 17 Specifications and Guide 35 Specifications 35 ...

Page 6: ... x 2 x 4 Bracket Wall Mount AH61 04119A Rubber Foot BN67 00398L For more information about the power supply and power consumption refer to the label attached to the product Label Rear of the Soundbar Main Unit To purchase additional components or optional cables contact a Samsung Service Center or Samsung Customer Care For more information about the wallmount or rubber foot see pages 29 31 Design ...

Page 7: ... 1 HDMI IN 2 POWER NETWORK SERVICE DIGITAL AUDIO IN OPTICAL HDMI TO TV eARC ARC HDMI 2 HDMI 1 ID SET WOOFER REAR POWER ID SET NETWORK SERVICE ID SET WOOFER REAR DIGITAL AUDIO IN OPTICAL HDMI TO TV eARC ARC HDMI 2 HDMI 1 ID SET HDMI IN 1 HDMI IN 2 POWER NETWORK SERVICE DIGITAL AUDIO IN OPTICAL HDMI TO TV eARC ARC HDMI 2 HDMI 1 ID SET WOOFER REAR POWER ID SET NETWORK SERVICE ID SET WOOFER REAR DIGIT...

Page 8: ...o the HDMI jack on a TV See page 17 When disconnecting the power cord from a wall outlet pull the plug Do not pull the cable Do not connect this unit or other components to an AC outlet until all connections between components are complete ...

Page 9: ...ce button on the remote control for 5 seconds while the Soundbar is off Standby mode Each time you change the Voice Feedback setting the OLED Display will show AUI OFF Default or AUI ON 3 Mute Press the Mute button to mute the sound Press it again to unmute the sound 4 SOUND MODE You can select the desired sound mode by choosing STANDARD SURROUND GAME PRO or ADAPTIVE SOUND STANDARD Outputs the ori...

Page 10: ...ARD To control the volume of the each speaker select CENTER LEVEL SIDE LEVEL or FRONT TOP LEVEL in Sound Settings and then adjust the volume between 6 6 by using the Up Down buttons If the video on the TV and audio from the Soundbar are not synchronized select SYNC in Sound Control and then set the audio delay between 0 300 milliseconds by using the Up Down buttons SYNC is only supported for some ...

Page 11: ... 1 4 ch 5 1 ch 11 1 4 ch 7 1 ch 11 1 4 ch Dolby Atmos DTS X 11 1 4 ch GAME PRO 2 0 ch 11 1 4 ch 5 1 ch 11 1 4 ch 7 1 ch 11 1 4 ch Dolby Atmos DTS X 11 1 4 ch ADAPTIVE SOUND 2 0 ch 11 1 4 ch 5 1 ch 11 1 4 ch 7 1 ch 11 1 4 ch Dolby Atmos DTS X 11 1 4 ch The Surround Speakers will not produce sounds for 2 channel output while STANDARD mode is in use To enable sound for the Surround Speakers change th...

Page 12: ...CA 1 Turn Off the Soundbar 2 Push up and hold the WOOFER button for 5 seconds Each time you push the WOOFER button up and hold it for 5 seconds the mode switches in the following order OFF TV REMOTE Default mode SAMSUNG TV REMOTE ALL TV REMOTE Remote Control Button Display Status S O U N D M O D E V O L W O O F E R S O U N D B A R Default mode OFF TV REMOTE Disable the TV remote control S O U N D ...

Page 13: ...ight Surround Speakers PowerCord 3 Connect the Power cord to the Soundbar HDMI IN 1 HDMI IN 2 ID SET WOOFER REAR POWER NETWORK SERVICE DIGITAL AUDIO IN OPTICAL HDMI TO TV eARC ARC HDMI 1 HDMI 2 ID SET POWER Bottom of the Soundbar Main Unit PowerCord 4 Connect power to the Soundbar Subwoofer and Surround Speakers The Subwoofer and Surround Speakers are automatically connected when the Soundbar is t...

Page 14: ...power cables for the Soundbar and subwoofer or Surround Speakers are connected properly Make sure that the Soundbar is turned off 1 Turn off the Soundbar main 2 Press and hold ID SET on the rear of the subwoofer and surround speakers for at least 5 seconds The red indicator at the rear of each speaker turns off and the blue indicator blinks 5 Sec Blinking blue fast Rearof Subwoofer Rearof Subwoofe...

Page 15: ... on page 14 Red and blue Blinking Malfunction See the contact information for the Samsung Service Center in this manual NOTE If the main unit is powered off the wireless subwooferwill go into stand by mode and the STANDBY LED on the rear of the sub wooferwill turn red after blinking in blue several times If you use a device that uses the same frequency as the Soundbar near the Soundbar interferenc...

Page 16: ... main unit and rear speakers If you are using the function forthe first time 1 Press the Sound Control button until Auto EQ is selected 2 Press the Up Down buttons to select Tuning and then press the button 3 Tuning will start and the progress appears in percentage To cancel tuning press the Up Down Left Right or button and then press the button to confirm If the tuning is failed LED blinks in red...

Page 17: ...onnecting a TV that supports the eARC function eARC appears on the display and the sound is heard To connect with eARC the eARC function in the TV menu should be set to On Refer to the TV user manual for details on setting e g Samsung TV Home Settings Sound Expert Settings HDMI eARC Mode Auto If TVARC does not appear in the display window of the Soundbar main unit confirm that the HDMI cable is co...

Page 18: ...th a Samsung TV to output sound through two devices for optimum surround effect When the Soundbar is connected the menu TV Soundbar appears under the Sound Output menu of the TV Select the corresponding menu TV menu HDMI Cable OR Optical Cable not supplied D IN TV menu example TV AV Soundbarseries name HDMI NOTE It can operate according to the Codec supported by TV This function is supported only ...

Page 19: ...If the device fails to connect If you have an existing Soundbar e g AV Samsung SoundbarQ950A on the list of speakers on the Samsung TV delete it Then repeat steps 1 through 3 Disconnecting the Soundbarfrom the Samsung TV Press the Multi Function button at the top of the Soundbar or the Source button on the remote control to select the mode other than BT Disconnecting takes time because the Samsung...

Page 20: ...undbar Contact your Internet service provider for details Because the menus may differ depending on the year of manufacture refer to your TV manual To connect the TV to the Soundbarvia Wi Fi connect the Soundbar to the wireless router first See page 24 for details on how to establish a Wi Fi connection 1 For more information about Wi Fi connection to the Soundbar see page 24 Method 2 Connecting vi...

Page 21: ... Function button on the top of the Soundbar or the Source button on the remote control to select HDMI1 or HDMI 2 mode 5 The Soundbar display indicates that HDMI1 or HDMI 2 mode is currently selected and the Soundbarwill start playing sounds NOTE When you use DolbyAtmos If the input source is Dolby Atmos 11 1 4 channels are outputted When Dolby Atmos is activated DOLBY ATMOS appears in the top disp...

Page 22: ...ttom of the Soundbar 1 Use an optical cable not supplied to connect the DIGITALAUDIO IN OPTICAL on the Soundbar main and the OPTICAL OUT port on the external device 2 Turn on the Soundbar and external device 3 To select D IN mode press the Multi Function button on the top of the Soundbar or the Source button on the remote control 4 Your Soundbarwill play sounds from the external device ...

Page 23: ...G BT READY In this mode you can reconnect any Samsung TV or mobile device that was connected before BT PAIRING In this mode you can connect a new device to the Soundbar Press the PAIR button on the Soundbar remote control or press and hold the Mic On Off button on the top of the Soundbar for more than 5 seconds while the Soundbar is in BT mode Notes on Bluetooth connection Locate a new device with...

Page 24: ...be disconnected When the Soundbar is disconnected from the Bluetooth device the Soundbarwill display BT DISCONNECTED on the top display Disconnecting the Soundbarfrom the Bluetooth device Press the Multi Function button on the top of the Soundbar or the Source button on the remote control to switch the mode from BT Disconnecting takes time because the Bluetooth device must receive a response from ...

Page 25: ...your mobile device and then launch it 2 Enter the Alexa account by following the instructions on the app and then log in the service Alexa OR 3 Sec Top of the Soundbar 3 Call Alexa or press the Multi Function button on the Soundbar for 3 seconds to use the Alexa service Press the Multi Function button for 3 seconds to call Alexa Say with the button pressed to enable voice recognition Use voice com...

Page 26: ...ed to connect the Soundbar over the network 1 Install the SmartThings app on your mobile device and then launch it 2 Enter the Alexa account by following the instructions on the app and then log in the service Use voice commands to control the Soundbar The Amazon Echo service you can use with your Soundbar is limited to music Other services provided by Amazon Echo such as news and weather can only...

Page 27: ...e device does not tap a sharp corner of the Soundbar The Soundbar or mobile device may become scratched or damaged It is recommended that the mobile device be covered with a case Lightly tap the wide area in the upper portion of the Soundbar without using excessive force To use this function update the SmartThings app to the latest version The function may not be supported depending on the app ver...

Page 28: ... use with an Apple product With AirPlay 2 you can control your home s audio system from your iPhone iPad HomePod orApple TV This Samsung Soundbar supports AirPlay 2 and requires iOS 11 4 or later NOTE Confirm that the Soundbar is connected to Wi Fi Refer to Method 2 Connecting via Wi Fi Wireless Network ...

Page 29: ...nted on the wall install the Soundbar at least 2 inches 5 cm below the TV 2 inches 5 cm ormore 2 Align the Wall Mount Guide s CenterLine with the center of your TV if you are mounting the Soundbar below your TV and then fix the Wall Mount Guide to the wall using tape If you are not mounting below a TV place the CenterLine in the center of the installation area CenterLine 3 Push a pen tip or sharpe...

Page 30: ...bs 8 0 kg Hole size 1 4 20 UNC threaded insert Standard Screw 6 35 mm 0 25 Inch ø 1 2 7mm 0 05 Inch Pitch Length 18 mm 0 70 Inch long Quantity Left 1 EA Right 1 EA L R Check the strength of the wall before you install the Wall Mount Brackets If the strength is insufficient make sure to reinforce the wall before installing the Wall Mount Brackets and the speakers on the wall Samsung Electronics is ...

Page 31: ...of the Soundbar ID SET HDMI IN 1 HDMI IN 2 POWER NETWORK SERVICE DIGITAL AUDIO IN OPTICAL HDMI TO TV eARC ARC HDMI 2 HDMI 1 ID SET WOOFER REAR ID SET WOOFER REAR NETWORK SERVICE ID SET Samsung may offerupdates forthe Soundbar s system firmware in the future When an update is available you can update the Soundbar by connecting the USB drive that contains the update firmware to the SERVICE port of t...

Page 32: ...ust the volume When any external device STB Bluetooth device mobile device etc is connected adjust the volume of the external device For sound output of the TV select Soundbar Samsung TV Home Settings Sound Sound Output Select Soundbar The cable connection to the Soundbar may not be loose Remove the cable and connect again Remove the power cord completely reconnect and turn the power on Initialize...

Page 33: ...peaker List The automatic TV connection may be disabled While the Soundbar is in BT READY press and hold the button on the Soundbar remote control for 5 seconds to select ON TV CONNECT If you see OFF TV CONNECT press and hold button again for 5 seconds to switch the selection Remove and reconnect the power plug then try again Initialize the product and try again See page 32 Sound drops out when co...

Page 34: ... Apple AirPlay iPhone iPad HomePod and Apple TV are trademarks of Apple Inc registered in the U S and other countries Use of the Works with Apple badge means that an accessory has been designed to work specifically with the technology identified in the badge and has been certified by the developer to meet Apple performance standards 15 OPEN SOURCE LICENSE NOTICE To send inquiries and requests for ...

Page 35: ... 9 inches 210 0 x 403 0 x 403 0 mm AMPLIFIER Rated Output power 160 W Wireless Surround Speaker SET Name PS RA95BB 1 PS RA95BB 2 Weight 4 0 lbs 1 8 kg Dimensions W x H x D 4 9 x 8 0 x 5 6 inches 125 0 x 203 0 x 141 0 mm AMPLIFIER Rated Output power 35 W x 6 NOTE Samsung Electronics Co Ltd reserves the right to change the specifications without notice Weight and dimensions are approximate Precautio...

Page 36: ... problems incorrect electrical line voltage fluctuations and surges customer adjustments and failure to follow operating instructions cleaning maintenance and environmental instructions that are covered and prescribed in the instruction book product removal or reinstallation reception problems and distortion related to noise echo interference or other signal transmission and delivery problems SAMS...

Page 37: ...y Samsung Service Center Web Site Address IN THE US 1 800 SAMSUNG 726 7864 www samsung com us support Samsung Electronics America Inc 85 Challenger Road Ridgefield Park NJ 07660 2021 Samsung Electronics Co Ltd All rights reserved ...

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