English
User Manual
Figures and illustrations in this User Manual are provided for reference only and
may differ from actual product appearance
AH81-16774J-00
NSPBI01407A-00
HW-Q930C / HW-Q800C
You can access the FULL MANUAL on Samsung’s on-line customer support centre by scanning the QR code
on the left.
To see the manual on your PC or mobile device, download the manual in document format from Samsung’s
website. (http://www.samsung.com/support)
© 2023 Samsung Electronics Co., Ltd. All rights reserved.
Contact SAMSUNG WORLD WIDE
If you have any questions or comments relating to Samsung products, please contact the SAMSUNG customer care Centre.
SAFETY INFORMATION
SAFETY WARNINGS
TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT
REMOVE THE COVER (OR BACK).
NO USER-SERVICEABLE PARTS ARE INSIDE. REFER
SERVICING TO QUALIFIED SERVICE PERSONNEL.
Refer to the table below for an explanation of symbols
which may be on your Samsung product.
CAUTION
RISK OF ELECTRIC SHOCK. DO NOT
OPEN.
This symbol indicates that high voltage is
present inside. It is dangerous to make any
kind of contact with any internal part of this
product.
This symbol indicates that this product has
included important literature concerning
operation and maintenance.
Class II product : This symbol indicates that a
safety connection to electrical earth (ground)
is not required.
If this symbol is not present on a product
with a power cord, the product MUST have
a reliable connection to protective earth
(ground).
AC voltage : Rated voltage marked with this
symbol is AC voltage.
DC voltage : Rated voltage marked with this
symbol is DC voltage.
Caution. Consult Instructions for use : This
symbol instructs the user to consult the user
manual for further safety related information.
WARNING
•
To reduce the risk of fire or electric shock, do not expose
this appliance to rain or moisture.
CAUTION
• TO PREVENT ELECTRIC SHOCK, MATCH WIDE BLADE OF
PLUG TO WIDE SLOT, FULLY INSERT.
• This apparatus shall always be connected to a AC outlet
with a protective grounding connection.
• To disconnect the apparatus from the mains, the plug
must be pulled out from the mains socket, therefore the
mains plug shall be readily operable.
• Do not expose this apparatus to dripping or splashing.
Do not put objects filled with liquids, such as vases, on
the apparatus.
• To turn this apparatus off completely, you must pull the
power plug out of the wall socket. Consequently, the
power plug must be easily and readily accessible at all
times
PRECAUTIONS
1.
Ensure that the AC power supply in your house complies
with the power requirements listed on the identification
sticker located on the bottom of your product. Install
your product horizontally, on a suitable base (furniture),
with enough space around it for ventilation (7~10 cm).
Make sure the ventilation slots are not covered. Do not
place the unit on amplifiers or other equipment which
may become hot. This unit is designed for continuous
use.
To fully turn off the unit, disconnect the AC plug from
the wall outlet. Unplug the unit if you intend to leave it
unused for a long period of time.
2.
During thunderstorms, disconnect the AC plug from
the wall outlet. Voltage peaks due to lightning could
damage the unit.
3.
Do not expose the unit to direct sunlight or other heat
sources. This could lead to overheating and cause the
unit to malfunction.
4.
Protect the product from moisture (i.e. vases), and
excess heat (e.g. a fireplace) or equipment creating
strong magnetic or electric fields. Unplug the power
cable from the AC wall socket if the unit malfunctions.
Your product is not intended for industrial use. It
is for personal use only. Condensation may occur if
your product has been stored in cold temperatures.
If transporting the unit during the winter, wait
approximately 2 hours until the unit has reached room
temperature before using.
5.
The battery used with this product contains chemicals
that are harmful to the environment. Do not dispose
of the battery in the general household trash. Do not
expose the battery to excess heat, direct sunlight, or
fire. Do not short circuit, disassemble, or overheat the
battery.
CAUTION : Danger of explosion if the battery is replaced
incorrectly. Replace only with the same or equivalent
type.
01 CHECKING THE
COMPONENTS
Soundbar Main Unit / Soundbar Remote Control /
Batteries / Subwoofer / Surround Speaker x2 (Left/Right,
HW-Q930C model only) / HW-Q930C : Power Cord X 4
(Subwoofer, Surround Speaker, Soundbar) /
HW-Q800C : Power Cord X 2 (Subwoofer, Soundbar) /
HDMI Cable / Wall Mount Guide / Holder-Screw X 2 /
Screw (M4 x L10) X 2 / Bracket-Wall Mount X 2 /
Rubber-Foot X 4
NOTE
• For more information about the power supply and
power consumption, refer to the label attached to the
product. (Label: Rear of the Soundbar Main Unit)
• To purchase additional components or optional
cables, contact a Samsung Service Centre or Samsung
Customer Care.
• The number of power cables may differ with the model.
02 PRODUCT OVERVIEW
Top Panel of the Soundbar
Volume
1
2
Display
1
(Multi Function) Button
In standby mode, press the
(Multi Function)
button to turn on the Soundbar.
Press the
(Multi Function)
button to change the
input source.
2
(Mic On/Off) Button
Press the button to turn the microphone on or off.
When the microphone is off, the LED indicator will
glow red.
Bottom Panel of the Soundbar
HDMI IN 1
HDMI IN 2
SERVICE
DIGITAL AUDIO IN
(OPTICAL)
HDMI TO TV
(eARC/ARC)
HDMI
SERVICE
DIGITAL AUDIO IN
(OPTICAL)
HDMI TO TV
(eARC/ARC)
HDMI
HDMI IN 1
HDMI IN 2
SERVICE
DIGITAL AUDIO IN
(OPTICAL)
HDMI TO TV
(eARC/ARC)
HDMI
SERVICE
DIGITAL AUDIO IN
(OPTICAL)
HDMI TO TV
(eARC/ARC)
HDMI
HDMI IN 1
HDMI IN 2
SERVICE
DIGITAL AUDIO IN
(OPTICAL)
HDMI TO TV
(eARC/ARC)
HDMI
SERVICE
DIGITAL AUDIO IN
(OPTICAL)
HDMI TO TV
(eARC/ARC)
HDMI
HDMI IN 1
HDMI IN 2
SERVICE
DIGITAL AUDIO IN
(OPTICAL)
HDMI TO TV
(eARC/ARC)
HDMI
SERVICE
DIGITAL AUDIO IN
(OPTICAL)
HDMI TO TV
(eARC/ARC)
HDMI
2
1
3
5
4
1
POWER
Connect the Soundbar’s AC power cable.
2
SERVICE
Connect a USB storage device to upgrade the
product’s software.
3
DIGITAL AUDIO IN (OPTICAL)
Connect to the digital (optical) output of an external
device.
4
HDMI
Inputs digital video and audio signals
simultaneously using an HDMI cable.
Connect to the HDMI output of an external device.
5
HDMI TO TV (eARC/ARC)
Connect to the HDMI jack on a TV.
03 CONNECTING THE
SOUNDBAR
Connecting the power and units
HDMI IN 1
HDMI IN 2
ID SET
(WOOFER, REAR)
POWER
NETWORK
SERVICE
DIGITAL AUDIO IN
(OPTICAL)
HDMI TO TV
(eARC/ARC)
HDMI 1
HDMI 2
ID SET
HDMI IN 1
HDMI IN 2
SERVICE
DIGITAL AUDIO IN
(OPTICAL)
HDMI TO TV
(eARC/ARC)
HDMI 1
HDMI IN 1
HDMI IN 2
ID SET
(WOOFER, REAR)
POWER
NETWORK
SERVICE
DIGITAL AUDIO IN
(OPTICAL)
HDMI TO TV
(eARC/ARC)
HDMI 1
HDMI 2
ID SET
HDMI IN 1
HDMI IN 2
SERVICE
DIGITAL AUDIO IN
(OPTICAL)
HDMI TO TV
(eARC/ARC)
HDMI 1
HDMI IN 1
HDMI IN 2
ID SET
(WOOFER, REAR)
POWER
NETWORK
SERVICE
DIGITAL AUDIO IN
(OPTICAL)
HDMI TO TV
(eARC/ARC)
HDMI 1
HDMI 2
ID SET
HDMI IN 1
HDMI IN 2
SERVICE
DIGITAL AUDIO IN
(OPTICAL)
HDMI TO TV
(eARC/ARC)
HDMI 1
Blue Blinks
(HW-Q930C only)
Rear of
Subwoofer
Bottoms of the Left and
Right Surround Speakers
Bottom of the
Soundbar Main Unit
• The LINK LED indicator stops blinking and glows a solid
blue when a connection is established between the
Soundbar and the Subwoofer, surround speakers.
04 USING A WIRED
CONNECTION
1
HDMI Cable
2
Optical Cable (not supplied)
HDMI IN
(ARC)
HDMI OUT
DIGITAL AUDIO IN
(OPTICAL)
HDMI TO TV
(eARC/ARC)
HDMI
1
1
Connecting using an HDMI Cable
(External Device (HDMI) / TV ARC/eARC)
OPTICAL OUT
DIGITAL AUDIO IN
(OPTICAL)
HDMI 1
HDMI 2
2
Connecting using an Optical Cable (D.IN)
NOTE
• When the TV sound is not output, press the
(Multi
Function)
button at the top of the Soundbar or the
(Source)
button on the remote control to select the
“
D.IN
” mode. The screen displays “
D.IN
” and “
TV ARC/
eARC
” in sequence, and TV sound is played.
• The recommended cable is a
Premium High Speed
HDMI Cable with Ethernet
certified by HDMI.org.
• When you use an optical cable and the terminals have
covers, be sure to remove the covers.
Using the Q-Symphony Function
When the Soundbar connects to a Samsung TV that
supports the Q-Symphony function you can play the sound
simultaneously through the Soundbar and the TV. If you use
the Q-Symphony function, the surround sound played on
the TV allows you to enjoy a richer, more three-dimensional
surround sound effect.
When the Soundbar is connected “
TV+Soundbar
” menu
appears on the TV.
(Settings (
) → All Settings ( ) → Sound → Sound
Output)
Using the SpaceFit Sound
This function analyzes the user’s listening space with the
Soundbar’s microphone and provide optimal sound for the
space. Sound optimization proceeds automatically.
05 USING A WIRELESS
CONNECTION
Connecting via Bluetooth
OR
OR
PAIR
Top of the Soundbar
5 sec
BT PAIRING
What is the difference between BT READY and BT
PAIRING?
•
BT READY
: In this mode, you can reconnect any
Samsung TV or mobile device that was connected
before.
•
BT PAIRING
: In this mode, you can connect a new device
to the Soundbar.
(Press the
PAIR
button on the Soundbar remote
control or press and hold the
(Mic On/Off)
button on
the top of the Soundbar for more than 5 seconds while
the Soundbar is in “
BT
” mode.)
NOTE
• If asked for a PIN code when connecting a Bluetooth
device, enter <
0000
>.
Connecting via Wi-Fi (Wireless
Network)
• To connect a Soundbar to a mobile device via a wireless
network (Wi-Fi), the
SmartThings
app is required.
1.
Connect your mobile device (smartphone, tablet, etc.) to
the Wi-Fi network the TV is connected to.
2.
Install and launch the
SmartThings
app on your mobile
device (smartphone, tablet, etc.).
3.
Follow the instructions in the app screen on the mobile
device to connect the Soundbar to your Wi-Fi network.
06 TROUBLESHOOTING
Before seeking assistance, check the following.
Soundbar does not turn on.
• Check whether the power cord of the Soundbar is
correctly inserted into the outlet.
When the subwoofer or surround sound speakers are not
automatically connected
1.
Turn off the Soundbar main unit.
2.
Press and hold
ID SET
on the rear of the subwoofer
and surround speakers for at least 5 seconds.
• The surround speakers may not be provided,
depending on the model.
Subwoofer
Rear of Subwoofer
"Blinking blue fast"
5 sec
Surround Speaker (HW-Q930C only)
Rear of the Left and Right
Surround Speakers
"Blinking blue fast"
5 sec
3.
Press the
Up
button on the remote control for
5 seconds.
SOU
ND
MOD
E
PAIR
5 sec
ID SET
4.
Check if the LINK LED is solid blue (connection
complete).
• The LINK LED indicator stops blinking and glows
a solid blue when a connection is established
between the Soundbar and the Subwoofer,
surround speakers.
Soundbar works erratically.
• After removing the power cord, insert it again.
• Try again after initialising the product.
• If there is no signal, the Soundbar automatically turns
off after a certain period of time. Turn on the power.
Remote control does not work
• Point the remote directly at the soundbar.
• Replace the batteries with new ones.
The Soundbar indicator turns solid red.
• The microphone is turned off.
Turn on the microphone.
Sound is not output from the soundbar.
• The volume of the Soundbar is too low or muted.
Adjust the volume.
• When any external device (STB, Bluetooth device,
mobile device, etc.) is connected, adjust the volume of
the external device.
• For sound output of the TV, select Soundbar.
(Samsung TV: Home (
) → Menu → Settings ( ) →
All Settings (
) → Sound → Sound Output → Select
Soundbar)
• Remove the cable from the Soundbar and then
reconnect it.
Sound is not output from the subwoofer or the surround
speakers.
• Check whether the LED on the rear of the Subwoofer
and Surround Speakers lights in blue. Reconnect it
when the blue LED blinks or the red LED lights.
If the TV is not connected via HDMI TO TV (eARC/ARC)
• Check whether the HDMI cable is correctly connected
to the ARC terminal.
• Connection may not be possible due to the connected
external device (set-top box, game console, etc.).
Directly connect the Soundbar.
• HDMI-CEC may not be activated on the TV. Turn on
the CEC on the TV menu. (Samsung TV: Home ( )
→ Menu → Settings ( ) → All Settings ( ) →
Connection → External Device Manager →
(HDMI-CEC) ON)
Soundbar will not connect via Bluetooth.
• When connecting a new device, switch to “BT PAIRING”
for connection. (Press the
PAIR
button on the remote
control or press the
(Mic On/Off)
button on the
body for at least 5 seconds.)
• Reconnect it after removing the Bluetooth speaker list
on the device to connect. (Samsung TV: Home (
) →
Menu → Settings ( ) → All Settings ( ) → Sound →
Sound Output → Bluetooth Speaker List)
Sound drops out when connected via Bluetooth.
• Some devices can cause radio interference if they are
located too close to the Soundbar. e. g. microwaves,
wireless routers, etc.
• If your device that is connected via Bluetooth moves
too far away from the soundbar, it may cause the
sound to drop out. Move the device closer to the
soundbar.
• If a part of your body is in contact with the Bluetooth
transceiver or the product is installed on metal
furniture, the sound may drop out. Check the
installation environment and conditions for use.
Soundbar will not connect to Wi-Fi.
• Make sure the wireless router is turned on and then
reconnect the wireless router after rebooting.
• The soundbar will not connect if the wireless signal
is too weak. Try moving the router closer to the
soundbar, or eliminating any obstacles that are
between the soundbar and the router, if possible.
The soundbar does not turn on automatically with the TV.
• When you turn off the Soundbar while watching TV,
power synchronization with the TV is disabled. First
turn off the TV.
07 LICENCE
Dolby, Dolby Atmos, and the double-D symbol are
registered trademarks of Dolby Laboratories Licensing
Corporation. Manufactured under license from Dolby
Laboratories. Confidential unpublished works.
Copyright © 2012-2021 Dolby Laboratories. All rights
reserved.
For DTS patents, see http://patents.dts.com.
Manufactured under license from DTS, Inc. (for companies
headquartered in the U.S./Japan/Taiwan) or under license
from DTS Licensing Limited (for all other companies).
DTS, DTS:X, and the DTS:X logo are registered trademarks
or trademarks of DTS, Inc. in the United States and other
countries. © 2021 DTS, Inc. ALL RIGHTS RESERVED.
The terms HDMI and HDMI High-Definition Multimedia
Interface, and the HDMI Logo are trademarks or registered
trademarks of HDMI Licensing Administrator, Inc. in the
United States and other countries.
• Use your phone, tablet or computer as a remote
control for Spotify. Go to spotify.com/connect to learn
how
• The Spotify Software is subject to third party licenses
found here: https://www.spotify.com/connect/third-
party-licenses.
To send inquiries and requests for questions regarding
open sources, contact Samsung Open Source
(http://opensource.samsung.com)
• Apple, Airplay, iPhone, iPad, and Mac are trademarks
of Apple Inc., registered in the U.S. and other
countries.
• Use of the Works with Apple badge means that an
accessory has been designed to work specifically with
the technology identified in the badge and has been
certified by the developer to meet Apple performance
standards.
08 IMPORTANT NOTES
ABOUT SERVICE
• Figures and illustrations in this User Manual are
provided for reference only and may differ from actual
product appearance.
• An administration fee may be charged if either
(a) an engineer is called out at your request and there
is no defect with the product (i.e. where the user
manual has not been read).
(b) you bring the unit to a repair centre and there is no
defect with the product (i.e. where the user manual
has not been read).
• You will be informed of the administration fee amount
before a technician visits.
09 SPECIFICATIONS AND
GUIDE
Model Name
HW-Q930C
Weight
5.4 kg
Dimensions (W x H x D)
1110.7 x 60.4 x 120.0 mm
Operating Temperature
Range
+10 °C to +40 °C
Operating Humidity Range
10 % to 80 %,
non-condensing
Storage Temperature
-20 °C to +45 °C
Storage Humidity
5 % to 95 %,
non-condensing
AMPLIFIER
Rated Output power
(30 W x 3) + (20 W x 6) + (10 W x 3)
Supported play formats
Dolby 5.1ch / Dolby Digital Plus / Dolby TRUE HD /
Dolby ATMOS / DTS 5.1ch / DTS HD /
DTS-HD Master Audio / DTS:X / LPCM 8Ch
Model Name
HW-Q800C
Weight
5.1 kg
Dimensions (W x H x D)
1110.7 x 60.4 x 120.0 mm
Operating Temperature
Range
+10 °C to +40 °C
Operating Humidity Range
10 % to 80 %,
non-condensing
Storage Temperature
-20 °C to +45 °C
Storage Humidity
5 % to 95 %,
non-condensing
AMPLIFIER
Rated Output power
(30 W x 3) + (20 W x 4) + (10 W x 3)
Supported play formats
Dolby 5.1ch / Dolby Digital Plus / Dolby TRUE HD /
Dolby ATMOS / DTS 5.1ch / DTS HD /
DTS-HD Master Audio / DTS:X / LPCM 8Ch
Subwoofer Name
PS-WC96B
Weight
9.8 kg
Dimensions (W x H x D)
210.0 x 403.0 x 403.0 mm
AMPLIFIER
Rated Output power
160 W
Surround Speaker Name (HW-Q930C only)
PS-RC96B (LEFT/RIGHT)
Weight
3.1 kg
Dimensions (W x H x D)
129.5 x 201.3 x 140.4 mm
AMPLIFIER
Rated Output power
140 W
NOTE
• Samsung Electronics Co., Ltd reserves the right to
change the specifications without notice.
• Weight and dimensions are approximate.
•
The surround speakers are provided for specific models
only.
Precaution : The Soundbar will restart automatically if you
turn on/turn off Wi-Fi.
Overall Standby Power Consumption (W)
7.5 W
Wi-Fi Port deactivation method
Press the
CH LEVEL
button on the remote control of the
Soundbar for 30 seconds to turn Wi-Fi On / Off.
Bluetooth Port deactivation method
Press the
TONE CONTROL
button on the remote control
of the Soundbar for 30 seconds to turn Bluetooth On /
Off.
• Hereby, Samsung declares that this radio equipment
is in compliance with Directive 2014/53/EU and the
relevant UK statutory requirements.
The full text of the declaration of conformity is available
at the following internet address:
http://www.samsung.com go to Support and enter the
model name.
This equipment may be operated in all EU countries and
in the UK.
The 5GHz WLAN(Wi-Fi or SRD) function of this
equipment may only be operated indoors.
•
WIRELESS DEVICE OUTPUT POWER
RF max transmitter power
100mW at 2.4GHz-2.4835GHz
200mW at 5.15GHz-5.25GHz & 5.47GHz - 5.725GHz
100mW at 5.25GHz-5.35GHz
25mW at 5.725GHz-5.875GHz
[Correct disposal of batteries in this
product]
(Applicable in countries with separate collection
systems)
This marking on the battery, manual or packaging
indicates that the batteries in this product should not
be disposed of with other household waste at the end of
their working life. Where marked, the chemical symbols
Hg, Cd or Pb indicate that the battery contains mercury,
cadmium or lead above the reference levels in EC
Directive 2006/66.
If batteries are not properly disposed of, these
substances can cause harm to human health or the
environment.
To protect natural resources and to promote material
reuse, please separate batteries from other types of
waste and recycle them through your local, free battery
return system.
Correct Disposal of This Product
(Waste Electrical & Electronic Equipment)
(Applicable in countries with separate collection
systems)
This marking on the product, accessories or literature
indicates that the product and its electronic accessories
(e.g. charger, headset, USB cable) should not be
disposed of with other household waste at the end
of their working life. To prevent possible harm to the
environment or human health from uncontrolled waste
disposal, please separate these items from other types
of waste and recycle them responsibly to promote the
sustainable reuse of material resources.
Household users should contact either the retailer where
they purchased this product, or their local government
office, for details of where and how they can take these
items for environmentally safe recycling.
Business users should contact their supplier and check
the terms and conditions of the purchase contract. This
product and its electronic accessories should not be
mixed with other commercial wastes for disposal.
For information on Samsung’s environmental
commitments and product specific regulatory
obligations e.g. REACH, WEEE, Batteries, visit:
www.samsung.com/uk/aboutsamsung/sustainability/
environment/our-commitment/data/
Country
Samsung Service Centre
Web Site
UK
0333 000 0333
www.samsung.com/uk/support
IRELAND (EIRE)
0818 717100
www.samsung.com/ie/support
GERMANY
06196 77 555 77
www.samsung.com/de/support
FRANCE
01 48 63 00 00
www.samsung.com/fr/support
ITALIA
800-SAMSUNG (800.7267864) www.samsung.com/it/support
SPAIN
91 175 00 15
www.samsung.com/es/support
PORTUGAL
210 608 098
Chamada para a rede fixa
nacional
Dias úteis das 9h às 20h
www.samsung.com/pt/support
LUXEMBURG
261 03 710
www.samsung.com/be_fr/
support
NETHERLANDS
088 90 90 100
www.samsung.com/nl/support
BELGIUM
02-201-24-18
www.samsung.com/be/support
(Dutch)
www.samsung.com/be_fr/
support (French)
NORWAY
21629099
www.samsung.com/no/support
DENMARK
707 019 70
www.samsung.com/dk/support
FINLAND
030-6227 515
www.samsung.com/fi/support
SWEDEN
0771-400 300
www.samsung.com/se/support
POLAND
801-172-678* lub +48 22
607-93-33*
* (opłata według taryfy
operatora)
http://www.samsung.com/pl/
support/
HUNGARY
0680SAMSUNG (0680-
726-7864)
www.samsung.com/hu/support
AUSTRIA
0800 72 67 864
(0800-SAMSUNG)
www.samsung.com/at/support
SWITZERLAND
0800 726 786
www.samsung.com/ch/support
(German)
www.samsung.com/ch_fr/
support (French)
Country
Samsung Service Centre
Web Site
CZECH
800 - SAMSUNG
(800-726786)
www.samsung.com/cz/support
SLOVAKIA
0800 - SAMSUNG
(0800-726 786)
www.samsung.com/sk/support
CROATIA
072 726 786
www.samsung.com/hr/support
BOSNIA
055 233 999
www.samsung.com/ba/support
North
Macedonia
023 207 777
www.samsung.com/mk/support
MONTENEGRO
020 405 888
www.samsung.com/support
SLOVENIA
080 697 267 (brezplačna
številka)
www.samsung.com/si/support
SERBIA
011 321 6899
www.samsung.com/rs/support
Kosovo
038 40 30 90
www.samsung.com/support
ALBANIA
045 620 202
www.samsung.com/al/support
BULGARIA
0800 111 31 - Безплатен за
всички оператори
*3000 - Цена на един
градски разговор или
според тарифата на
мобилният оператор
09:00 до 18:00 - Понеделник
до Петък
www.samsung.com/bg/support
ROMANIA
0800872678 - Apel gratuit
*8000 - Apel tarifat în reţea
Program Call Center
Luni - Vineri: 9 AM - 6 PM
www.samsung.com/ro/support
CYPRUS
8009 4000 only from
landline, toll free
www.samsung.com/gr/support
GREECE
80111-SAMSUNG (80111 726
7864) only from land line
(+30) 210 6897691 from
mobile and land line
LITHUANIA
8-800-77777
www.samsung.com/lt/support
LATVIA
8000-7267
www.samsung.com/lv/support
ESTONIA
800-7267
www.samsung.com/ee/support
