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troubleshooting

If you are having trouble with your mobile phone, try these troubleshooting procedures before contacting a service 
professional.

When you turn on your phone or while you are 
using the phone, it prompts you to enter one of 
the following codes:

Code

Try this to solve the problem:

Password

When the phone lock feature is 
enabled, you must enter the password 
you set for the phone.

PIN

When using the phone for the first time 
or when the PIN requirement is 
enabled, you must enter the PIN 
supplied with the SIM card. You can 
disable this feature by using the 

PIN 

lock

 menu.

PUK

Your SIM card is blocked, usually as a 
result of entering your PIN incorrectly 
several times. You must enter the PUK 
supplied by your service provider. 

PIN2

When you access a menu requiring the 
PIN2, you must enter the PIN2 supplied 
with the SIM card. For details, contact 
your service provider.

Code

Try this to solve the problem:

S9110.book  Page a  Friday, October 30, 2009  5:00 PM

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